cover letter excellent verbal and written communication skills

6 Communications Cover Letter Examples

Communications professionals excel at conveying messages clearly and effectively, bridging gaps and fostering understanding. Similarly, your cover letter is your chance to communicate your professional journey, skills, and passion in a way that resonates with recruiters. In this guide, we'll delve into the best cover letter examples for Communications professionals, helping you to articulate your unique story in a compelling manner.

Cover Letter Examples

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The best way to start a Communications cover letter is with a strong, engaging opening that immediately grabs the reader's attention. This could be a brief anecdote about a relevant experience, a compelling fact about your skills or achievements, or a bold statement about your passion for the field. Be sure to tailor your introduction to the specific role and company you're applying to, demonstrating your knowledge of their work and how you can contribute. Remember, the goal is to make a memorable first impression and encourage the reader to continue reading.

Communications professionals should end a cover letter by summarizing their interest in the role and their qualifications. It's important to reiterate how their skills and experiences align with the job requirements. They should also express enthusiasm for the opportunity to contribute to the company's communication efforts. For example, they could say, "I am excited about the opportunity to bring my strategic communications skills to your team and help drive your brand's message. Thank you for considering my application. I look forward to the possibility of discussing my qualifications further." Finally, they should end with a professional closing like "Sincerely" or "Best regards," followed by their name. It's also a good idea to include their contact information below their name for easy reference.

A Communications cover letter should ideally be about one page long. This length is enough to succinctly present your skills, experiences, and your interest in the role without overwhelming the hiring manager with too much information. In terms of word count, aim for 300-500 words. Remember, the goal is to provide a snapshot of your qualifications and how they align with the job requirements. As a communications professional, your ability to convey information clearly and concisely is key, and your cover letter is a great place to demonstrate this skill.

Writing a cover letter with no experience in Communications can seem challenging, but it's all about showcasing your transferable skills, passion for the industry, and eagerness to learn. Here's a step-by-step guide on how to do it: 1. Start with a Professional Greeting: Address the hiring manager by name if possible. If not, use a professional greeting like "Dear Hiring Manager." 2. Open Strong: Begin with a compelling opening paragraph that explains why you're interested in the role and the company. Show enthusiasm for the industry and the opportunity to start your career in Communications. 3. Highlight Transferable Skills: Even if you don't have direct experience, you likely have skills that are relevant to a Communications role. These could include writing, public speaking, project management, or social media skills. Use specific examples to demonstrate these skills. For example, if you managed a project for a college club, explain how you communicated with team members and stakeholders. 4. Show Your Knowledge: Research the company and the industry and demonstrate this knowledge in your cover letter. This shows that you're proactive and genuinely interested in the field. 5. Education and Training: If you've studied Communications or a related field, be sure to mention this. Include any relevant coursework or projects. If you've attended any workshops or completed any online courses in Communications, include these as well. 6. Show Your Passion: Employers want to hire people who are passionate about their work. Show your passion for Communications by talking about why you're interested in the field and how you plan to contribute to it. 7. Close Professionally: Thank the hiring manager for their time and express your interest in discussing the role further in an interview. 8. Proofread: Make sure your cover letter is free of errors. This is especially important for a Communications role, as it demonstrates your attention to detail and communication skills. Remember, everyone starts somewhere. Even without direct experience, your enthusiasm, transferable skills, and willingness to learn can make you a strong candidate for a Communications role.

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Director of communications cover letter, communications manager cover letter, communications specialist cover letter, communications consultant cover letter, related resumes for communicationss, communications resume example.

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7 Written and Verbal Communication Skills Selection Criteria Examples & Guide

Written by Nicole Wren

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by Nicole Wren | Dec 12, 2023 | Examples

Effective communication is an important skill in nearly every government job. This is why you’ll often see written and verbal communication skills as a selection criterion you need to respond to in your government application. These 7 written and verbal communication skills selection criteria examples will help you understand what sort of information you should include in your own response.

Individual applications differ in how the specific selection criteria is written. The 7 examples below have been written for these variations:

• Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation
• Ability to effectively communicate both orally and in writing with internal and external customers
• High level of written and oral communication and report writing skills
• Good communication skills and the ability to liaise with a variety of stakeholders and provide client centric services
• Ability to prepare high-level responses to requests for information, including briefing notes and presentations
• Demonstrate well developed oral and written communication skills with the capacity to understand the audience, tailoring all forms of correspondence, documentation, and client service delivery to meet organisational standards and expectations
• Proven high level negotiation, consultation, facilitation and effective written and oral communication skills for use in a complex project environment

Written and Verbal Communication Skills Selection Criteria Examples in the STAR (Situation, Task, Action, Result) Format

1) well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.

Role: Client Services Officer

In my role as a Client Service Officer at ABC Healthcare, I encountered a unique and challenging situation during the COVID-19 pandemic. The organisation’s clients, including patients, their families, and healthcare providers, were inundated with enquiries and concerns related to the virus, testing, safety protocols, and vaccination.

I was responsible for providing quality customer service by addressing these COVID-related inquiries promptly and effectively. Given the organisation’s extensive client base and the evolving nature of the pandemic, this was a complex and dynamic challenge. Recognising the importance of proactive communication during a crisis, I initiated regular updates to clients.

These updates included the latest information on safety measures, testing locations, vaccination availability, and any changes in healthcare protocols. This approach kept clients informed and alleviated concerns. I ensured that clients had multiple channels through which they could reach out and receive assistance. This included phone lines, email support, and a dedicated COVID-19 information portal on our website. This accessibility allowed clients to choose the communication method most comfortable for them. I actively listened to clients’ concerns and empathised with their fears and uncertainties.

By demonstrating understanding and compassion, I built trust and rapport with clients, making them feel valued and supported. In cases where clients faced specific challenges, such as scheduling a vaccination appointment or understanding quarantine guidelines, I resolved their issues promptly. I liaised with internal teams and external agencies to provide solutions and ensure clients received the support they needed. Despite the complex and constantly evolving nature of the pandemic, the organisation received overwhelmingly positive feedback from clients.

Our client satisfaction ratings reached an all-time high, with 95% of clients expressing their gratitude for the quality of service and timely responses to COVID-related enquiries. I was personally awarded a Customer Service Excellence Award at our annual team awards night. In addition, by effectively addressing client concerns and providing accurate information, we contributed to the overall safety and well-being of the community.

2) Ability to effectively communicate both orally and in writing with internal and external customers

Role: Program Manager

As a Program Manager at ABC Solutions, our organisation was undergoing a complex software system upgrade, and the project involved multiple internal teams and external vendors. I needed to ensure seamless communication among all stakeholders to guarantee project success. This included conveying technical updates, project milestones, and addressing any issues promptly.

I had to ensure that our external vendors, who were responsible for integrating their systems with ours, understood our technical requirements clearly. I developed customised communication plans for both internal teams and external vendors. For internal teams, I organised regular project status meetings where I provided detailed technical updates and facilitated discussions to address any concerns. In contrast, for external vendors, I adopted a more simplified approach, emphasising key milestones and deliverables while avoiding technical jargon. I initiated weekly project updates to all stakeholders.

These updates included progress reports, upcoming milestones, and any potential risks or delays. This approach ensured that everyone remained well-informed and aligned throughout the project. To bridge the gap between our technical requirements and the vendor’s understanding, I organised technical workshops. These workshops provided a platform for open dialogue and allowed both parties to clarify doubts and expectations. It also helped our vendors grasp the intricacies of our system. When issues or challenges arose, I adopted a proactive approach. I promptly engaged with stakeholders to identify root causes, develop solutions, and communicate these resolutions clearly. This not only ensured minimal project disruptions but also strengthened our relationships with external vendors.

Through these actions, our software upgrade project was not only completed on time but also exceeded expectations. Internal teams appreciated the detailed technical updates, which contributed to better decision-making and issue resolution. Additionally, external vendors praised our approach to communication, noting that our workshops and simplified reports made it easier for them to align with our technical requirements.

3) High level of written and oral communication and report writing skills

Role: Executive Assistant

As an Executive Assistant at Blue Innovations, the company was preparing for a critical board meeting, and the CEO required comprehensive reports to facilitate strategic discussions and decision-making. I was asked to compile a detailed report covering the company’s financial performance, market analysis, and upcoming initiatives. I meticulously collected and analysed financial data, market trends, and project updates from various departments within the organisation.

Using this information, I crafted a comprehensive report that succinctly summarized key points, identified potential risks, and highlighted growth opportunities. Understanding that board members required clear and concise information, I focused on presenting complex data in an easily digestible format. I used visual aids, charts, and graphs to supplement written content, ensuring that key insights were immediately accessible. Before the board meeting, I held a pre-meeting briefing with the CEO to discuss the report’s content and address potential questions or concerns.

This proactive approach allowed the CEO to communicate the report’s highlights with confidence. During the board meeting, I was responsible for presenting the report and facilitating discussions. I ensured that the presentation was engaging, comprehensive, and aligned with the CEO’s vision for the company’s future direction. I also responded to inquiries from board members promptly and eloquently. The board meeting was highly successful, with board members commending the clarity and depth of the report. The concise visual aids allowed for a quicker grasp of the information, and the meeting proceeded smoothly. The report and the accompanying presentation were instrumental in securing board approval for key initiatives, and the CEO expressed confidence in my communication skills’ critical role in this achievement.

4) Good communication skills and the ability to liaise with a variety of stakeholders and provide client centric services

Role: Administrative Officer (Transcriber)

As a Transcriber at Precision Legal Services, I encountered a unique challenge that put my communication skills and commitment to providing client-centric services to the test. Our organisation was entrusted with transcribing sensitive legal proceedings for a high-profile court case involving multiple stakeholders, including legal teams, judges, and expert witnesses. My primary task was to transcribe the court proceedings accurately and ensure that the resulting transcripts were delivered promptly and met the specific needs of the legal teams and other stakeholders.

Given the complexity and sensitivity of the case, precision and client-centricity were paramount. I proactively reached out to the legal teams and other stakeholders involved in the case. I initiated communication to clarify any specific requirements, formatting preferences, or legal terminology nuances they needed in the transcripts. This collaborative approach ensured that the final transcripts met their expectations. Understanding the critical nature of the case, I maintained a high level of accuracy in the transcription process. I paid meticulous attention to detail, ensuring that even complex legal jargon and technical terms were transcribed correctly.

This commitment to accuracy was vital in providing reliable documentation for legal proceedings. I ensured that transcripts were delivered promptly. I communicated with the legal teams to establish mutually agreeable delivery schedules and made adjustments when necessary to accommodate their needs. Throughout the transcription process, I maintained an open channel of communication with the legal teams. I actively sought feedback on the quality of the transcripts and made necessary revisions to address any specific concerns promptly.

This feedback loop ensured that the transcripts consistently met their expectations. The legal teams and other stakeholders expressed their appreciation for the accuracy, reliability, and client-centric approach to the transcripts. The transcripts played a crucial role in building a strong case, and the judge commended the quality of the documentation.

5) Prepare high-level responses to requests for information, including briefing notes and presentations

Role: Senior Program Officer

As an Administrative Officer at MyTech Solutions, I faced a unique and challenging situation that highlighted my ability to prepare high-level responses to requests for information. Our organisation was bidding for a critical government contract to develop cutting-edge technology solutions for a national infrastructure project. A key requirement for the bid was the submission of a comprehensive briefing note and presentation to government officials and stakeholders.

I was asked to prepare a high-level response that not only conveyed our technical capabilities but also demonstrated our commitment to meeting the government’s objectives. This required crafting a compelling briefing note and presentation that would be instrumental in securing the contract. I initiated an in-depth research process to understand the government’s objectives, technical requirements, and key decision-makers’ preferences. This research allowed me to tailor our response to align precisely with their expectations. I collaborated closely with subject matter experts within our organisation to gather relevant technical information and case studies that showcased our capabilities. I then meticulously structured this content into a clear and coherent narrative that highlighted our strengths and value proposition.

I designed a visually engaging presentation to accompany the briefing note. I utilised graphics, charts, and images to complement the textual content, ensuring that the information was both informative and visually compelling. Prior to finalising the briefing note and presentation, I sought input and feedback from key stakeholders within our organisation. This collaborative approach allowed us to refine our response further and address any potential gaps or concerns.

The outcome of these efforts was instrumental in securing the government contract. Our high-level response received praise from government officials and stakeholders for its clarity, depth of content, and alignment with their objectives. The briefing note and presentation effectively conveyed our technical prowess and commitment to delivering on the project. Our submission stood out in a competitive bidding process, leading to our organisation being awarded the contract. This success boosted our reputation and opened doors to future government contracts and partnerships.

6) Demonstrate well developed oral and written communication skills with the capacity to understand the audience, tailoring all forms of correspondence, documentation, and client service delivery to meet organisational standards and expectations

Role: Information Officer

As as an Information Officer at TechSolutions International, the organisation was undergoing a digital transformation, and it was essential to communicate these changes effectively to various stakeholders, including employees, clients, and partners, while ensuring that all forms of correspondence, documentation, and client service delivery met organisational standards and expectations. I oversaw the communication strategy during the digital transformation, ensuring that it aligned with the diverse needs and expectations of our stakeholders.

This included tailoring all forms of correspondence, documentation, and client service delivery to maintain our high organisational standards. I initiated an audience analysis to comprehend the unique perspectives and requirements of different stakeholder groups. This allowed me to tailor communication effectively to each audience, ensuring that the information resonated with their specific needs and concerns. I implemented concise and precise communication strategies. I translated complex technical information into accessible language, making it comprehensible to both technical and non-technical stakeholders. I reviewed and updated organisational documentation, including policies, procedures, and training materials, to align them with the digital transformation.

I ensured that all documentation adhered to organisational standards and was easily accessible to employees. I collaborated closely with our client service team to improve the client experience during the transition. By streamlining communication processes, we ensured that clients received timely updates, addressing their concerns promptly and professionally.

Our communication during the digital transformation received positive feedback from all stakeholder groups. Employees appreciated the clarity and accessibility of information, which reduced anxiety and enhanced their readiness for the changes. Clients and partners commended our improved client service delivery, noting that they felt informed and supported throughout the transition. Moreover, our documentation updates streamlined internal processes, contributing to greater operational efficiency.

7) Proven high level negotiation, consultation, facilitation and effective written and oral communication skills for use in a complex project environment

Role: Principal Project Manager

In my role as a Project Manager at CyberGuard Solutions, I was involved in the development of a highly secure and customised cybersecurity solution for a major financial institution. I needed to lead a multidisciplinary project team, collaborate with external cybersecurity experts, and ensure that the solution met the stringent security and compliance requirements of our client. This project was critical to the client’s data protection and operational continuity.

I initiated extensive consultations with our client’s technical teams, legal experts, and compliance officers. These discussions allowed us to gain a deep understanding of their security needs, regulatory obligations, and specific technical constraints. It also facilitated alignment on project objectives and timelines. Given the specialised nature of the project, we needed to collaborate with external cybersecurity experts. I engaged in negotiations with these experts to ensure that their services were aligned with our project’s goals and that contractual agreements met our client’s confidentiality and data protection requirements.

The project required seamless collaboration among our internal team, external experts, and the client’s stakeholders. I organised regular workshops and coordination meetings where we discussed technical challenges, risk mitigation strategies, and compliance documentation. These sessions fostered a sense of teamwork and ensured that everyone was on the same page. I oversaw the creation of detailed documentation, including security protocols, risk assessments, and compliance reports.

These documents not only met the client’s stringent requirements but also served as a reference point for all stakeholders, ensuring that everyone was aware of their responsibilities. The cybersecurity solution was successfully implemented within the specified timeframe, and it met all security and compliance standards. Our client’s data remained secure, and their operations continued without interruptions, bolstering their trust in our services. Our client praised the clarity and effectiveness of communication throughout the project, highlighting the role it played in achieving their security objectives.

Tips for Writing Your Own Response :

• Carefully review length guidelines, and ensure the correct wordcount. Sometimes you may need more than one example to ensure the length guidelines are met.
• Use the STAR format to format your response (Situation, Task, Action and Result).
• Use examples from jobs/ tasks at a higher level than the role you are applying for where possible. For example, if you have acted in higher roles, consider examples from during this time.
• Make sure you address all aspects of the question. I.e. if a criterion references both verbal and written communication skills, you need to address both parts of this.
• Make sure your examples match the role you are applying for, and include similar tasks/ duties.

We hope these written and verbal communication skills selection criteria examples have been helpful. If you would like further assistance with writing your application, please get in touch , our selection criteria writers are available to assist.

Nicole Wren

Senior Writer

Nicole is the principal resume writer at Resumes to Impress. Nicole loves writing and sharing her knowledge about all things job hunting and career guidance.

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Important Communication Skills for Resumes & Cover Letters

What Are Communication Skills?

Types of communication skills, written communication, verbal communication, nonverbal communication.

• Reconciliation / Conflict Management

Communication Mediums

More communication skills.

Regardless of the job you're applying for, employers will expect you to have excellent written and verbal communication skills . Depending on the position, you will need to be able to communicate effectively with employees, managers, and customers in person, online, in writing, and on the phone.

As with any other skill set, your communication abilities are demonstrated by your professional employment history. In your application materials and your interview, you can draw attention to how your prior experiences exemplify your communication skills.

Some jobs require different skills than others, so review the job posting to see what the employer is seeking in applicants.

Then take the time to  match your credentials to the job requirements , so you can show the employer you're a strong match for the job.

It may seem simple enough to say, “I know how to communicate.” However, those with little experience communicating with people from different walks of life don’t realize how complicated communication can be.

How many times have you ever said or written something to someone that they took the wrong way? This happens in the workplace all the time. The best employers need leaders that can exercise care in their ability to listen and respond to customers and fellow employees.

Employers look for applicants with superior written and verbal communication skills for almost every job they hire for.

Writing well is a major component of your professionalism. Many talented people often do not write well. Poor writing not only makes an exchange of ideas and information less efficient, but it also makes you look unintelligent. Learning to write well has an important side effect; because clear, readable text is also well-organized, straightforward, and concise, learning to write also teaches you to speak and to think better.

• Advertising 
• Business Storytelling
• Content Management
• Content Strategy
• Correspondence
• Microsoft Office
• Speech Writing
• Technical Writing  

Verbal (also called “oral”) communication skills  are essential for those with jobs in a traditional workplace and for employees whose tasks include extensive use of telephones. While verbal communication skills are probably most important for those in sales, customer service, and public relations, anyone who has to interact face-to-face with supervisors and colleagues needs to be able to express themselves clearly and succinctly.

• Articulating
• Multilingual
• Negotiation
• Presentation
• Public Speaking
• Telephone Etiquette

Nonverbal communication  includes vocal tone, eye contact patterns, body language, and more. Nonverbal communication often carries more weight than verbal communication and has a much greater impact on rapport and trust. Learn the nonverbal signals you need to present yourself well. And if you have non-standard body language (for example, if you are on the autism spectrum or have a physical disability), you will have to find ways to avoid or correct misunderstanding.

• Life Skills
• Active Listening
• Quick Thinking
• Visualization
• Problem Sensitivity
• Emotional Intelligence

Reconciliation and Conflict Management

Simple friendliness, politeness, and respect go a long way to create rapport and improve communication. Part of conflict management is simply being kind and considerate with everyone so that they can model your behavior. Say “please,” “thank you,” and “I’m sorry” as needed. Remember to ask people how they’re doing and listen to their answer. As the workplace becomes more diverse, conflict management is a communication skill increasingly sought after.

• Collaboration
• Friendliness
• Interpersonal
• Open-Mindedness
• Social Skills
• Team Building

Communication can be in person, “snail-mail,” email, telephone, through text message, or video. Each medium has its advantages and disadvantages, and each adds something different to the message you are trying to convey. Some messages are better suited to particular media than others. For instance, most people prefer to have bad news delivered in person. But people also vary widely in how they respond to different media.

For example, people who lack confidence in their written communication prefer talking on the phone. Others prefer the slower, more thoughtful pace of email and prefer to avoid phones.

You have your own preferences, but part of communicating well is being able to identify the preferred medium of the  other  person for any given situation.

Communicating well is one of those abilities that is often overlooked, and yet those who have it are at a substantial advantage to those who are not. Fortunately, many communication skills can be learned.

• Creative Thinking
• Imagination
• Logical Thinking
• Social Media
• Information and Communications Technology
• Mobile Devices
• Brainstorming
• Versatility
• Encouragement
• Positive Reinforcement
• Negative Reinforcement
• Human Resources
• Interviewing
• Integration
• Project Management
• Paraphrasing
• Approachability
• Lie Detection

How to Make Your Skills Stand Out

Add Relevant Skills to Your Resume: As you scan the job posting, highlight the specific qualifications and skills mentioned and be sure to incorporate those keyword phrases into your resume.

Highlight Skills in Your Cover Letter: Take the time to write a quality cover letter that focuses on your most relevant skills for the job.

Use Skill Words in Your Job Interview: Are you comfortable talking with people in different settings? If you know this is not your strong point, be sure to prepare for the interview in advance.

Watch Now: 6 Soft Skills Every Employer Wants

Related: Best Resume Writing Services

10 Other Ways to Say “Good Communication Skills” on Your Resume (with Examples)

Are you looking for impactful ways to demonstrate your stellar communication abilities on your resume or CV, without simply listing “good communication skills” under your skills section?

As someone who has reviewed hundreds of resumes throughout my career as a hiring manager, I can tell you that explicitly stating “good communication skills” doesn’t do much to show me that you have them. But featuring concrete examples of how you’ve applied communication abilities in past roles? Now that catches my eye.

In this blog post, I’ll highlight 10 techniques you can use on your resume/CV to exhibit your verbal, written, interpersonal, and public speaking skills, without ever directly saying “good communication skills.” From highlighting presentations you’ve developed to showcasing rapport-building with colleagues, these examples will help hiring managers immediately recognize your knack for successful communication.

So if you’re ready to refresh your resume and demonstrate, not tell, about your standout communication talents, read on!

Is “Good Communication Skills” a Good CV/Resume Word?

At first glance, “good communication skills” may seem like a strong resume keyword to include. However, simply listing this generic term does little to showcase your abilities . Instead, it’s more impactful to demonstrate communication skills through concrete examples .

For team-oriented or customer-facing roles especially, use your resume to highlight instances of successful communication . For example, quantifying presentations delivered, meetings led, or rapport built with colleagues powerfully proves you can connect with audiences.

Remember, communication is less about buzzwords and more about displaying versatility. Showcase instances of adjusting your style for diverse settings or mediums. Use active verbs to compel rather than merely tell.

The bottom line? Don’t just say you have communication skills. Prove it through stand-out resume examples that emphasize you are a nuanced, adept communicator ready to engage audiences in any role.

As we go further in this article, we’ll explore more compelling “good communication skills” alternatives or synonyms to highlight your verbal, written, interpersonal, and public speaking talents. You’ll learn powerful verbs and specific instances that exhibit sophistication as a communicator.

We’ve provided actionable tips and tailored examples to help you showcase communication excellence. Avoid resume buzzwords and learn how to exhibit nuance, versatility, and resonance as a communicator.

What to Say Instead of “Good Communication Skills” on a Resume or CV

• Articulate and persuasive communicator
• Masterful storyteller and presenter
• Adaptable communicator, tailoring messages for diverse audiences
• Collaborative communicator, building strong relationships and fostering teamwork
• Active listener and constructive feedback provider
• Engaging public speaker and captivating storyteller
• Dynamic writer, crafting compelling content for various mediums
• Culturally aware communicator, navigating diverse audiences and contexts
• Confident presenter, delivering impactful messages with clarity and poise
• Strategic communicator, aligning messages with audience needs and goals

Key Takeaways:

• Show, don’t tell:  Instead of simply stating you have “good communication skills,” use action verbs and specific examples to demonstrate your abilities in different situations. Start your sentences with “I am a…” to personalize and actively showcase your communication prowess.
• Tailor your language:  Consider the specific role and industry you’re applying to when choosing synonyms and phrasing your examples. Highlight skills relevant to the position and avoid overly generic statements.
• Go beyond “communication skills”:  Emphasize specific aspects of communication you excel in, such as active listening, storytelling, cultural awareness, or content writing. This showcases your unique strengths and versatility.
• Focus on impact:  Don’t just describe your actions, quantify the results of your communication efforts. Mention increased engagement, achieved buy-in, or improved performance to demonstrate the value you bring.
• Be concise and confident:  While providing specific examples, keep your resume entries brief and impactful. Use strong verbs and positive language to project confidence in your communication abilities.

Enhance your resume with impactful synonyms for “good communication skills.” We’ll explore the best options and help you use them effectively to showcase your communication strengths and shine in interviews.

1. Articulate and persuasive communicator

Pros: Concise, highlights both verbal and written skills , emphasizes ability to convince others.

Cons: Might sound less impactful than “excellent,” which could be interpreted as mainly focused on persuasion.

Example: I am an “ Articulate and persuasive communicator with a proven ability to present complex ideas to diverse audiences and win buy-in for new initiatives.”

2. Masterful storyteller and presenter

Pros: Emphasizes ability to engage audiences, and showcases creative communication skills.

Cons: Might not be suitable for all roles, and could be perceived as overly dramatic for some contexts.

Example: I am a “ Masterful storyteller and presenter , skilled at weaving data, anecdotes, and visuals into compelling narratives that captivate audiences and drive action.”

3. Adaptable communicator, tailoring messages for diverse audiences

Pros: Highlights versatility and cultural sensitivity , valuable in today’s globalized workplaces.

Cons: Less concise than other options, might not be relevant for all roles.

Example: I am an “ Adaptable communicator, tailoring messages for diverse audiences , with experience crafting presentations for technical experts, executive boards, and the general public.”

4. Collaborative communicator, building strong relationships and fostering teamwork

Pros: Emphasizes interpersonal skills, valuable for team-based roles and leadership positions.

Cons: Might not be as relevant for roles focused on individual communication.

Example: “ Collaborative communicator, building strong relationships and fostering teamwork , adept at facilitating discussions, resolving conflicts, and achieving consensus among diverse groups.”

5. Active listener and constructive feedback provider

Pros: Highlights ability to listen effectively and provide helpful feedback, crucial for personal and professional growth.

Cons: Focuses on one specific aspect of communication, might not be the most impactful choice.

Example: I am an “ Active listener and constructive feedback provider , skilled at drawing out ideas from others, offering actionable feedback that leads to improved performance.”

6. Engaging public speaker and captivating storyteller

Pros: Similar to “Masterful storyteller,” but emphasizes public speaking skills specifically.

Cons: Might not be relevant for roles with limited public speaking requirements.

Example: I am an “ Engaging public speaker and captivating storyteller , with experience delivering presentations to audiences of all sizes, from small team meetings to industry conferences.”

7. Dynamic writer, crafting compelling content for various mediums

Pros: Highlights versatility in writing skills, important for content creation and marketing roles.

Cons: Might not be as relevant for roles with limited writing requirements.

Example: I am a “ Dynamic writer, crafting compelling content for various mediums , including blog posts, website copy, social media content, and email campaigns, with a proven track record of driving engagement and conversions .”

8. Culturally aware communicator, navigating diverse audiences and contexts

Pros: Similar to “ Adaptable communicator, ” but emphasizes cultural awareness specifically.

Cons: Might not be relevant for roles with limited interaction with diverse audiences.

Example: I am a “ Culturally aware communicator, navigating diverse audiences and contexts , with experience working effectively in multicultural teams and communicating across language and cultural barriers.”

9. Confident presenter, delivering impactful messages with clarity and poise

Pros: Highlights public speaking skills and ability to command attention.

Cons: Might sound less specific than other options, similar to “ Confident public presence .”

Example: I am a “ Confident presenter, delivering impactful messages with clarity and poise , comfortable speaking in front of large audiences and tailoring presentations to diverse needs.”

10. Strategic communicator, aligning messages with audience needs and goals

Pros: Emphasizes ability to tailor communication for specific objectives.

Cons: Might sound less approachable than other options, focusing more on strategy than personality.

Example: I am a “ Strategic communicator, aligning messages with audience needs and goals , with experience developing targeted communication plans that resonate with specific audiences and drive desired outcomes.”

Any Parting words?

Achieving communication excellence is about much more than just saying you have “good communication skills.” By now, you have a toolbox of compelling techniques to showcase your sophistication.

To recap, avoid resume buzzwords and generic claims. Opt for active verbs and tailored examples that bring your abilities to life. Highlight nuance by showcasing adjustments across diverse contexts. Emphasize achievements by strategically formatting key items.

Follow these tips, and your resume will reveal the depth of your communication talents . Hiring managers will immediately recognize your ability to connect with any audience, adjust your style, articulate complex information, and represent your organization powerfully.

So next time your resume needs updating, skip the nebulous claims. Showcase your communication skills strategically through the many avenues we’ve covered today. You’ll convey true excellence as a communicator while making your resume stand out.

The examples and alternatives provided equip you with everything needed to express your communication capabilities persuasively. Now it’s time to put these strategies into action as you present your most compelling resume yet.

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How to list communication skills and examples on a resumé

Good communication skills are great to have – in your personal life and in the workplace. They’re a key ingredient for collaboration and teamwork, and essential if you work with customers or clients. 

Employers want team members who work well together and can support one another, which is impossible without good communication skills. No matter what type of job you’re applying for, including communication skills on your resumé is a good idea.

If you’re applying for your first job with no experience, it’s even more important to list communication skills and examples on your resumé. In this guide, we explore what communication skills are and help you pick the right skills to include in your resumé.

What are communication skills?

Communication skills involve the ability to clearly convey and understand information. Specific to work, it’s how effectively you:

• Collaborate with your teammates
• Interact with stakeholders
• Present data
• Send emails
• Solve problems
• Serve customers or clients 

Effective communication skills are helpful for career progression as they give you the ability to convey thoughts clearly and tactfully and help you build strong work relationships.

On your resumé, communication skills fall into the category of soft skills or transferable skills . They’re different from technical skills , which refer to specialised knowledge and specific areas of expertise. Depending on your profession, they are both highly beneficial to showcase in your resumé. Soft skills, for example, are especially important for roles in sales and hospitality.

Why should you include communication skills in a resumé?

Adding communication skills to your resumé helps give the employer a rounded impression of your abilities and what you can bring to a role. Even if your profession doesn’t involve interacting much with others, the hiring company probably still has expectations for communication. Communication skills can only benefit you at work and in your resumé. 

Quick examples of roles and communication skills in a resumé

There are many different types of communication skills and not all of them are common or required for every job. So how do you know which to add to your resumé? Here are a few examples of communication skills, to give you an idea of how to tailor yours to the role you’re applying for. 

• A manager may highlight their presentation skills, report-writing skills, active listening skills or empathetic communication skills
• A sales assistant may include their problem-solving and persuasion skills
• A designer would want to highlight their collaboration skills and visual communication skills

It’s all about selecting the communication skills that are most relevant and important to the job you’re applying for. Let the individual role and job description be your guide.

How to show communication skills in a resumé

There are a few different ways to showcase your communication skills in a resumé. You can highlight them in a career objective statement along with other key skills and work experience. You can list them in the skills section of your resumé or work them into the experience section. It’s up to you how you include them, but keep these best practices in mind. To best show off your communication skills:

• First assess your professional abilities and see which fall under the umbrella of communication skills.
• Choose two to five key communication skills that best align with the job.
• Show how your skills have helped you achieve an outcome in the workplace, like using effective communication to manage projects or meet deadlines.

The more specific your communication skills are to the job ad, the easier it will be for the hiring manager to align your abilities with what they need. 

Communication skills to include in your resumé

Communication skills come in many forms , like being able to write well, present engagingly or resolve conflicts in the workplace. Some of the top communication skills you can include in your resumé:

• Written communication: this could include creating reports, writing emails, liaising with clients, responding to customers, writing tenders or pitches, etc.
• Verbal communication : this could include delivering constructive feedback , public speaking, MCing events, chairing meetings, etc.
• Interpersonal communication: this could include day-to-day collaboration and teamwork, conflict resolution, serving customers, mediating, etc.
• Empathy, active listening and non-verbal communication : these could be important skills to list for roles in social and public services, teaching and healthcare, etc.

To ensure your skills support your application, choose the ones that best align with the job ad. This will ensure everything on your resumé makes a case for why you’re a great candidate for the job and why the hiring company should call you for an interview.

Communication skills – resumé phrases

Giving your communication skills some context in your resumé gives employers a better understanding of what you bring to the table. It helps them imagine your skills in practice in their workplace. Describe where you have used a specific skill and how it helped your past employer.

For example, include how a specific skill helped you exceed key performance indicators or how your skills help keep customers happy. Some different communication skills resumé phrases you could use include:

• Excellent written communication: wrote and edited my department’s quarterly reports
• Excellent verbal communication: increased average floor sales by 10%
• Presentation skills: required to present to senior leadership every quarter
• Empathetic manager: improved staff retention in 2023
• Public-speaking skills: moderated several industry panels
• Collaboration skills: work effectively with international teams 

Your resumé itself should also show off excellent written communication. Ensure it is concise and typo-free to give the hiring manager a good first impression of your skills.

Communication skills in a resumé – example

How you format your communication skills in your resumé depends on where you put them. If you put them in your skills section, you only need to list them as bullet points. If you include them in your work experience section, write them into the descriptions of your duties. You could also choose to highlight skills in your resumé summary . Here are some examples:

• Highly empathetic and compassionate nurse with a decade of experience in providing the highest level of patient care.
• Persuasive sales manager with strong closing abilities. Maintained a 72% close rate in the top 3% of sales managers in the state.
• Well-spoken student looking for a casual retail role with excellent written and verbal communication skills.

Getting your resumé right is crucial if you want to effectively show off your skills. Choosing your most relevant communication skills can make all the difference when it comes to standing out against other job seekers. Even if your profession doesn’t involve a lot of communication, these skills are always valued in the workplace. They’re the foundations of a good workplace culture, which is something every employer – and employee – wants. 

How do you say good communication skills on a resumé?

A good way to talk about good communication skills on a resumé is to be specific about your particular skills. For example, you could mention or list:

• Good written and verbal skills 
• Strong presentation skills
• Public speaking experience

If your skills are advanced or you have a relevant qualification, you can list them as technical or advanced skills. 

How would you describe your written communication skills?

Some words to describe written communication skills on a resumé include: 

• Professional

You can also show off your written communication skills in your resumé and cover letter, or provide links to any professional writing samples. 

Can communication skills be listed in a separate section in my resumé?

Communication skills are often listed with other soft skills on a resumé or in the objective description. You can also use them in your work experience section to showcase how they helped you achieve specific results. If you are writing a resumé for a writing job or a role requiring formal communication, you should also include a portfolio of work or links to writing samples.

Are communication skills more important than technical skills in my resumé?

While technical skills will help you meet criteria for the role, communication skills help you stand out as a valuable team player. You should include both communication and technical skills on your resumé. 

Should I include communication skills in a cover letter as well?

Your cover letter is a good place to include examples of how you’ve used good communication skills, if they’re relevant for the job. For example, for a customer-facing role, you may highlight being commended for providing great customer service or being known for high satisfaction rates. 

How can I improve my communication skills for my resumé?

Some good ways to improve your communication skills for your resumé include:

• Working on active listening
• Practising speaking skills
• Asking for feedback
• Doing a course
• Joining a special interest group
• Getting a mentor

You can practise communication skills at home by reading more, watching instructional videos, taking online courses or role-playing work situations with family and friends. Communication skills are abilities that will evolve naturally over time through experience as you interact with different people in new situations.

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Selection Criteria Sample: Sound Oral And Written Communication Skills

If you're writing a job application for a government role, then you need to nail the selection criteria . Strong communication skills are vital in all departments and at every pay grade, so be sure to emphasise your strengths as a communicator in your application. Here's a sample response that proves you demonstrate excellent oral and written communication skills. Use it as a guide and template for your own response.

Selection Criteria Example: Demonstrate Sound Oral And Written Communication Skills

My work experience at Readers’ Bookstore meant that I developed and applied skills in these areas. I was dealing regularly with customers, suppliers and staff in person and over the phone. One of my duties was to field customer enquiries, which utilised all my communication skills. Dealing with a customer request to order a book involved talking to the supplier over the phone, entering the book and customer’s information into the computer database, ordering the book and recontacting the customer when the book arrived. Further to this, I clearly and concisely documented this information in our filing system for the benefit of other staff. Using clear communication, in oral and written forms, I ensured a good relationship with our suppliers was maintained and provided efficient and effective customer service. As a result of this, my manager commended my communication skills at my performance appraisal, and I was delegated to the task of staff trainer.

Applying for a government position and struggling with the job application? Get inspired by our  sample responses to a range of selection criteria .

Subscribe to get this template for free, ready to find a new job.

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The cover letter: bringing your skills to life.

Cover letters are a crucial part of the application process and can determine whether you get an interview. Unlike resumes, which are given a quick skim, cover letters are usually read a little more closely by recruiters. It is important to take the time you deserve to craft a strong cover letter to sell yourself and bring your skills to life. 

Keep in mind that in the legal world, a cover letter is the first and most important writing sample that an employer sees. It must be well-written, persuasive, show good judgment, and have no typos. Just like with resumes, having spelling and grammatical errors in your cover letter will likely get your application removed from consideration, no matter how qualified you are. 

Here are some tips to help you get started:

Use the Same Design as Your Resume: Just as choosing a format/design for your resume is important, the same is true for your cover letter – keep it elegant, simple, and traditional. Make sure your resume and cover letter match aesthetically. It can appear sloppy and careless to submit mismatched materials that look like two different people submitted them. Coordinate these documents by using the same header, design elements, and font on your cover letter as your resume.

Use Standard Business Letter Format: The format of a cover letter is standard business letter, single-spaced, with the following key components:

• Use the same header as your resume , with your name and contact information at the top.
• Include the date at the top.
• Following is the employer’s address block , with the name of the company, the name of the person hiring (or Human Resources), and full mailing address. Go out of your way to look up the company’s address, even if you are emailing the letter. If emailing, you can write “via email” with the email address underneath the physical address.
• Next is the opening salutation . Try your best to find the name of the person who will be looking at your application materials; if you can’t find this information, though, you may write, “Dear Hiring Committee” – a modern version of “To Whom it May Concern” (also acceptable). If you are not sure whether the person you are greeting uses Ms. or Mr., then it is acceptable to use both first and last name, “Dear John Smith.” Be very careful to spell the person’s name correctly.
• After the body of your letter, use a closing salutation such as “Sincerely” or “Best,” followed by your signature and name.

Use the Persuasive Essay Concept: While formatting is crucial for the first impression, organization and content is even more important. Do you remember first learning to write persuasive essays in grade school? Well, a cover letter is, at its core, a persuasive essay to convince an employer to give you an interview. Just like any other persuasive essay, your cover letter will consist of an introduction paragraph that includes an overview of your key supporting arguments, body paragraphs that offer evidence and support for your main points, and a conclusion to recap your stance and wrap up. IRAC, if you will. Following this structure will help guide and organize your thoughts to prevent rambling – a common problem with cover letters.

Introduction – Create a Roadmap: The introductory paragraph serves to answer the following questions:

• Who are you? Rather than restating the obvious with, “My name is Jane Doe,” use this paragraph to provide useful context: “I am a second year law student at Lewis & Clark studying environmental law…” or “As a recent graduate of Lewis & Clark Law School, …”
• Why are you writing this letter? Tell the employer what position you are applying for: “I am interested in your opportunity for a summer associate” or “it would be an honor to work with Smith Law as an Associate Attorney in your litigation section.”
• Why do you want to work for this employer? Even if you want this job for the experience and connections, and even if it will look good on your resume, recruiters do not want to hear that. People want to be wanted , and this is true even for employers. Make a genuine connection with this position by presenting what is exciting to you about this specific company and position, not in terms of what you think you will get out of it. Consider how your passions match this opportunity, and what it is about this company or position that genuinely appeals to you: “Your firm’s job posting stood out as a perfect fit because I enjoy working in small collaborative work environments and I am eager to gain more hands-on experience.”
• What makes you a strong candidate for consideration? This is where you make a few persuasive points to advocate for yourself. What skills do you have to offer? What relevant experiences do you have? These points will be what you delve into more deeply and give supporting evidence for in the following paragraphs. “I am a strong candidate for this position because of Skill or Attribute A, Skill or Attribute B, and Skill or Attribute C.” This is your essay’s Roadmap , the promise of what you intend to talk about in the next paragraphs: Skills or Attributes A, B, and C (in that order!).

Organize your paragraphs by discussing Skill or Attribute A and B in the first middle paragraph, and then Skill or Attribute C in the next paragraph. Or A in the first and B and C in the next. Lead with your strongest and most descriptive experience.

Use the investigatory Ws – Who, What, Where, When, Why, and How – to describe your work. Pick experiences that are in line with the work you might be doing for this prospective employer or that highlight universally transferrable skills such as research, writing, client service, time and project management, leadership, presentation or oral advocacy, communication skills, teamwork, or a demonstrated interest in the subject.

For example, rather than simply declaring that you “have good communication skills” and are “able to communicate with people from a variety of backgrounds,” draw a picture with your words of your communication skills in action:

• Before law school, I worked as a high school English teacher in a Title 1 district for four years. I am no stranger to difficult conversations, difficult people, or difficult situations. That experience has blessed me with the maturity to confront critical issues with grace and care. It also taught me how to communicate effectively to a range of audiences, to manage administrative as well as substantive workloads, and treat people with professionalism and respect. One of the greatest compliments I ever received as a teacher is that I have a way of making people feel seen. Now, as a law student, I hope to bring those skills to bear in making meaningful change.

Instead of an unsupported statement that you “have outstanding written and verbal communication skills,” describe a project where you really used those skills while volunteering or performing an internship during law school. Here is an example of how to show communication, research, writing skills, as well as a subject-matter interest:

• I value communication skills, as demonstrated by my deep interest in supporting the performing arts through pro bono and volunteer work over the past four years. Through my work with the Oregon Volunteer Lawyers for the Arts, under the supervision of an attorney, I took on a project to produce guidelines for local nonprofits to gain tax-exempt status. This required me to conduct extensive research into local tax codes and write a usable document for the organizations that explained the law to a non-lawyer audience with starter forms the organizations could use to complete and file in order to obtain the desired status. I met with each organization to learn about their needs and to explain whether and how a tax-exempt status might help them. My background in economics came into play and I enjoyed using my education in conjunction with my current legal training to help my clients in a tangible way.

This method works even for those without much work experience. Do not sell yourself short. Use experiences gained through your academic work, club involvement, volunteer work, or subject-matter interest. For example, to highlight your academic writing experience without the benefit of practical experience, rather than asserting you “are a good writer,” go deeper:

• My academic performance and background give me the technical skills necessary to be a thoughtful, resourceful, and effective clerk. In Lawyering (legal writing), during my 1L year, I earned a High Pass and then an Honors Pass – the highest grades offered for that course. After completing the required courses during the first year in law school, I purposefully chose courses requiring an intensive writing component that will bolster my writing skills and allow me to apply the law to a broad range of topics. My academic accomplishments during my first year also opened the door to Lewis & Clark Law Review where I contributed as a Member this past year. This experience further refined my ability to properly cite, edit, and appreciate legal writing. I expect that my skills in the technical aspect of legal writing will only grow as I take on the responsibility of Lead Article Editor next school year.

Pull out tangible achievements such as high sales numbers, positive customer reviews, and other wins. Use the job description from the posting to make sure you address skills that are important to the employer. Click here for more examples of how to bring your skills to life in a cover letter.

A helpful strategy to make this customization of each cover letter easier and less time consuming in the long run is to keep a Cover Letter Paragraph Bank. Prepare paragraphs about your key skills/attributes/experiences ahead of time and then draw from this saved document to create tailored cover letters without starting from scratch every time. You will thank yourself later.

Final Paragraph – Recap and Close: The final step is to write a short conclusion paragraph, consisting of a brief restatement of what you have told them. Take care not to repeat yourself verbatim. Finding different ways to phrase your skills and attributes will be more impactful than repeating yourself. You can even mention strengths, interests, and skills that are adjacent to those you discussed in your letter, so long as there is a clear connection and you are not bringing things up seemingly out of nowhere. An example of this would be to highlight the genuine enjoyment you feel from working with people, which relates to and enriches the information you’ve already provided about your strong people skills, but isn’t something you’ve already said – and is self-explanatory enough that there is no need to substantiate it.

Additionally, the final paragraph will be where you make your ask. Tell the employer that you would like to work or intern with them in plain language. Again, people want to be wanted, so make sure they know that you want to work there and are hoping for an interview. Make a point to thank them for their consideration.

For more guidance, see the examples on Lewis & Clark Law School’s Career Services website . To keep your cover letter authentic and to honor your own skills, experiences, and voice, use the examples as guides without using the language directly – otherwise, your letter may end up looking too similar to others who are using the same examples.

Law Career Services is located in Gantenbein on the Law Campus. MSC: 51

email   [email protected]

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Law Career Services Lewis & Clark Law School 10101 S. Terwilliger Boulevard  MSC 51 Portland   OR   97219

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7 Better Ways To Say “Communication Skills” On Your CV

“Communication skills” can be a very broad term. It can also be overused, to the point where many employers won’t care much about reading it. So, we want to make sure our CVs stand out from the crowd. This article will show you better alternatives for “communication skills.”

What Can I Say Instead Of “Communication Skills” On My CV?

There are a few really good ways to list that you have “communication skills” in your CV. Rather than those two simple words, try one of these:

• Excellent written and verbal skills
• Articulate and professional speaking abilities
• Empathic listener and persuasive speaker
• Creative writing skills
• Factual writing skills
• Plenty of experience speaking in public
• Excellent presentation and negotiation skills

The preferred version is “excellent written and verbal skills.” This phrase works well because it’s less general than “communication skills.” It allows us to highlight exactly where our skills lie, and we can usually give examples from that to aid our CV further.

Excellent Written And Verbal Skills

“Excellent written and verbal skills” works really well when we want to impress people with our communication skills. Rather than keeping it simple, we use more specific language to show that we can write and speak very well. Often, it helps to give examples for this.

Like many other things in your CV, it helps to provide relevant information. Simply saying you have “excellent written and verbal skills” may not be enough.

Instead, you should make sure to include things that you’ve done that have led you to such skills. For example, if you’ve studied for years at college, you might have picked up these skills. Similarly, you might have got them from a job that had you working the phones all day.

There are plenty of different ways we can get these skills. It would turn your CV into a much more appetizing read for your employer if you can find a good way to list the skills you’ve achieved and where they’ve come from.

Check out some examples to help you understand it better:

• I have developed excellent written and verbal skills from my time working in the office and manning the phones.
• My excellent written and verbal skills have gotten me far in my previous career, and I wish to take it further with you.
• I have excellent written and verbal skills. I attribute these to my time as a customer assistant in my local grocery store.

Articulate And Professional Speaking Abilities

“Articulate and professional speaking abilities” is another great way to specify your communication skills. This time, we’re focusing on our ability to speak. “Articulate” means we do not mumble and are clear, which is ideal for many workers in many industries.

You can use this phrase in the same way as we mentioned above. Make sure that you always include reasons why you have achieved these skills. That will always set your CV one above the rest of every other CV that an employer reads.

Using this is a good way of showing that you are a good speaker. These skills will be translatable to almost any job, though it will definitely benefit you if you’re going into an industry that will rely on your speaking abilities.

Here are a few examples to show you how it works:

• I am an articulate and professional speaker. I have achieved these abilities through my time presenting business meetings to the board.
• I have articulate and professional speaking abilities from practicing my acting skills at my local school.
• The articulate and professional speaking abilities I have achieved from this workplace are unlike any others.

Empathic Listener And Persuasive Speaker

“Empathic listener and persuasive speaker” is yet another way to highlight more specific communication skills. This time, we are showing an employer that we’re particularly good at having conversations. This is a desirable trait for management candidates.

If a manager can listen well to their employees and speak in ways that will persuade others, they’ll have an easy time doing whatever their job is. That’s why these kinds of skills are highly sought after by most of the industry.

Again, make sure you clarify where these skills come from. It’s easy to pretend you have skills that don’t apply to you in a CV, and employers expect that. If you can prove where they came from, you’ll be putting yourself in a much better position.

Check out these examples to see how it works:

• I am an empathic listener and persuasive speaker. I have managed three teams already where I picked up on these skills.
• I am an empathic listener and persuasive speaker because I spend a lot of time talking to others to make sure they are keeping their morale high.
• I think of myself as an empathic listener and persuasive speaker and have proved this time and again in various business encounters.

Creative Writing Skills

“Creative writing skills” is a little more simple than some of the others. It doesn’t require any real stretches, as long as you have the ability to think creatively and write skillful stories based on this. While these skills aren’t useful everywhere, they can still get you great jobs.

Creativity is one of the most desirable traits you can find in a candidate. Someone who is able to think outside the box and come up with fresh, new solutions will always be prime for hiring.

That’s why using “creative writing skills” is a great way to show how you think. Many employers in creative industries (or ones that heavily rely on problem-solving) will look to you as their solution in the hiring process.

You can use it as follows:

• I have developed many creative writing skills and have managed to publish three books under my name.
• The creative writing skills I have developed from my English degree prove that I’m able to think about abstract ideas at a moment’s notice.
• I pride myself on my creative writing skills, which I have developed over a long career writing children’s books.

Factual Writing Skills

“Factual writing skills” are similar to those we mentioned above. However, this time, we are talking about researching facts and figures and writing them down in a concise way that appeals to readers. This is an entirely different skill that can be useful to employers.

Using this phrase will prove to an employer that you’re good at research. It also shows that you’re capable of going out of your way to finding the answer to questions that other people might not know.

We can use this phrase in the following ways:

• I have developed many writing skills based on factual evidence that I’ve studied over my years in the industry.
• The factual writing skills I have acquired from the university course are unparalleled.
• I have many factual writing skills and have even published a research paper detailing all there is to know about this topic.

Plenty Of Experience Speaking In Public

“Plenty of experience speaking in public” is a great skill because “public speaking” is often overlooked. In fact, many people are fearful of public speaking. If you can show that you are not scared of it in a few seconds on your CV, you’ll stand out from the crowd.

“Speaking in public” isn’t something that comes up in every job. However, if you are intending to apply for jobs that might have important meetings in front of a large group of people, you might find that you’ll stand out with a skill like this.

Even if the above situation isn’t the case, you can still list this skill. Many people will look at a skill like this and be impressed even if there isn’t much public speaking available in the job description.

Check out these examples to see them in action:

• I have plenty of experience speaking in public because I was on the school’s debate team.
• I have delivered thirteen different meetings with former companies, and I have plenty of experience speaking in public because of this.
• I have plenty of experience speaking in public because of my time as a presenter in the local theater.

Excellent Presentation And Negotiation Skills

“Excellent presentation and negotiation skills” is one more trait we want to cover. Again, it’s a slightly more specific way of using “communication skills.” This time, we use “presentation” and “negotiation” to highlight very particular skills that can be useful.

Typically, skills like this will be useful to mention in industries where “negotiation” is common. Anywhere where you may need to argue down prices or fight to keep customers on board is a great way to show off this skill set.

These examples will help you understand how it works:

• I have excellent presentation and negotiation skills because of my time working in this industry.
• My excellent presentation and negotiation skills will set me above the rest, and you will find all the things I have done related to this enclosed.
• I have excellent presentation and negotiation skills. Both of which I’m sure you will find particularly useful for this role.

You may also like: 12 Better Ways To Say “Passionate About” In A Cover Letter 10 Words For “Back-and-Forth Communication” 11 Professional Synonyms For “People Person” On Your Resumé 10 Good Synonyms For “Point Of Contact” On Your Resumé

Martin holds a Master’s degree in Finance and International Business. He has six years of experience in professional communication with clients, executives, and colleagues. Furthermore, he has teaching experience from Aarhus University. Martin has been featured as an expert in communication and teaching on Forbes and Shopify. Read more about Martin here .

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• “Hands-On Experience” – 4 Better Alternatives To Use In Your Resume

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The Essential Steps of Your Communication Process

8 min read · Updated on June 09, 2023

To become a more effective communicator, learn the steps involved in the communication process

Almost every piece of  career advancement advice that you'll ever receive will include some reference to improving communication skills – and for good reason. The ability to effectively communicate is a vital job skill that can benefit you at any level of employment. Beyond that, it's an essential skill in nearly every aspect of life – from day-to-day casual interactions with strangers to more intimate relationships with loved ones. To truly maximize those skills, however, it helps to understand how the communication process actually works.

In this post, we'll examine the process of communication and the various steps included in any effective communication effort. We'll also explore some tips and ideas that you can use to improve your own communication process and maximize your effectiveness as a communicator.

What is the communication process?

While most people take communication for granted, there is actually a process that occurs whenever two or more people exchange information and ideas. This is true regardless of how you're communicating or which medium you're using to make that exchange. Since this communication process often occurs at rapid speed, it often doesn't get the attention that it deserves. By recognizing the various steps in that process, however, you can better focus on areas that you can improve to enhance your communication skills.

This process includes several vital components that work in concert to create any successful exchange of information. They include:

The sender, who originates an idea and determines both the message and its delivery method

The message

The delivery channel, or medium, which can include verbal or nonverbal transmission, written words, video, email, and other forms of information exchange

The receiver, who decodes the message and may provide feedback

In addition, there are sometimes obstacles to the communication process. Many experts refer to these obstacles as “noise” and recognize them as a potential impediment to effective communication. These obstacles can prevent effective delivery or receipt of messages and should be minimized wherever possible.

7 essential steps in the communication process

The communication process includes seven key steps that involve an interaction between the sender of a message and the receiver. This is true whether you're communicating with one person or one hundred. Those seven essential steps in the communication process are outlined below.

1.      Develop an idea to transmit

Every communication begins with the initial sender. When you need to deliver a message, everything begins with that initial formulation of an idea that needs to be shared. Note that this is true whether the sender is an employee of a company, the manager, the owner, or a customer. Departments and organizations can send messages too. In every instance, the sender initiates the communication process by developing an idea that needs to be conveyed to others.

2.      Encode the message

Once the idea is created, the sender needs to properly encode that information in a compelling message. Ideas need to be properly formed before they can be effectively communicated, to ensure that they deliver the right message to the receiver or receivers. Depending on the nature of the idea, that message may be encoded using words, pictures, diagrams, or other communication methods.

For our purpose in this post, we will focus on words. The words that the sender chooses should be selected with one goal in mind: to convey that initial idea in a meaningful way to the message's recipients. In casual conversation, this message encoding often occurs without much thought at all – but in more structured settings like an office, it's usually necessary to take a little more time crafting the right message.

3.      Choose the right channel for delivery

Messages do not just magically pass between sender and receiver. Effective delivery requires the sender to choose the right medium or channel for delivery. When sending messages, it's important to select the most effective delivery option if you want to ensure that your communication has the right impact. For example, if you're delivering a verbal message you can choose a one-on-one conversation, group setting, or even a telephone call. Written messages can be delivered via email, reports, memorandums, or text.

4.      Deliver the message

The next step involves the actual process of sending the message. How you do this will depend on the channel that you selected for delivery. If you choose the right message and deliver it using the best possible medium, you can maximize your chances of effectively conveying that idea to your chosen audience.

5.      The recipient receives the message

Once the message is delivered, it is received by the recipient, who attempts to understand the idea that you have conveyed. If your message is never received and understood, the communication process is a failure. Understanding that basic principle is key to ensuring that your communication process becomes focused on the recipient rather than your own idea.

6.      The message is decoded

Decoding is just a technical way to describe the receiver's interpretation process. It's the way in which the recipient of your message interprets your words and understands the idea you're trying to deliver. As the sender, it's your job to do everything you can to convey ideas in ways that others can properly interpret. Misinterpretations can lead to  misunderstandings that have a negative impact on the communication process.

7.      The receiver provides feedback

Feedback from the receiver is the final step for effective communication. That response can help the sender to determine the effectiveness of the idea, message, delivery channel, and delivery.  Feedback can vary, being either positive or negative based on the success of the message delivery and recipient interpretation. Once that feedback is provided, however, the communication process is technically complete.

It is important to recognize, though, that the communication process steps outlined above are simply an explanation of how an idea is formulated, messaged, delivered, received, and interpreted between two parties. That same process can be repeated as many times as necessary from sender to receiver and back again, to share ideas and information between two or more people. Still, knowing how these steps work to deliver ideas can be useful for effectively engaging in longer communication exchanges.

Tips you can use to improve your own communication process

No matter how skilled you may be at communication, one hard truth remains: everyone can learn to communicate better. The following tips can help you learn to improve your communication process.

Focus on your audience

Get to know your audience and formulate your messages with them in mind. Think about how they receive and process information and use that knowledge to ensure that you encode your ideas into messages that they can easily interpret.

Simple is always better

When in doubt, always choose simple messaging over complex narratives. Use as much common language as possible, opt for shorter sentences wherever possible, and focus on delivering information in easily digestible portions. Again, be receiver-focused if you want to ensure that you are understood.

Practice active listening

Active  listening is an underrated skill. In fact, the best communicators are those who practice active listening in every area of their lives. Learn to listen to your audience, put yourself in their shoes, and ask questions that help you to gain more insight into what their messages actually mean.

Don't be afraid to clarify

No matter how hard you try to effectively deliver your ideas in message form, misinterpretations are all but certain to occur from time to time. Don't hesitate to offer a clarification if there's any sign that your recipient has misunderstood you. A simple and timely clarification can help you to avoid a whole host of potential communication problems.

Think about how you respond

Always pause for a moment before you respond to any message. This gives you a chance to fully digest what others are saying and ensure that your reply is based on the right interpretation of their words. Taking the time to consider your response can lead to more meaningful exchanges, while minimizing the risk of any potential misunderstanding.

Remember that it's not all verbal

Whenever you're engaged in any in-person conversation, don't forget to consider nonverbal cues as you deliver and receive messages. Maintain appropriate eye contact, pay attention to your own  body language , and be mindful of others' nonverbal messages too. After all, many researchers believe that the majority of human communication occurs without words.

Improved use of the communication process can fuel your career success

Your ability to communicate effectively can be a major determining factor in your overall career success. Fortunately, everyone can learn to be a more effective communicator. By learning how to use the communication process to deliver your ideas to others in a more effective way, you can improve those skills and enjoy career advancement.

Make sure that your communication skills are properly conveyed to potential employers by taking advantage of our free resume review today!

Recommended reading:

How to Use the Power of Positive Feedback to Enhance Employee Engagement

9 Soft Skills Employers Want in 2023

How Career Check-ups Can Help Determine if Your Career Path is Healthy

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