How to Share Content in Webex Meetings and Webinars

UW-Madison Webex KnowledgeBase

Anyone in a meeting, as well as a presenter in a  webinar  or event, can share content. If you move an open window over the shared application, nobody can see it, but you can  show your camera video over the shared application .

Share your screen

When you share your screen, everyone sees what you can see on your screen. If you have a Word document or a PowerPoint slide, or even a website or chat window open, they’ll see it.


Share

Share only a specific application

When you share a specific application, others can't see anything other than the shared application. For example, if you have your browser and PowerPoint open and you choose to share PowerPoint, they can't see the browser tabs you have open. But if you have several PowerPoint presentations open, you can switch between them and they'll still be shared. You can also edit slides as you share them.


To share your video over your content, see  Show your video over shared content in  Webex Meetings  and  Webex Webinars .

Share multiple applications

You can share multiple applications without having to stop what you're currently sharing.

To share an additional app while currently sharing, click  Share  and then select  Share Content .

Share multiple applications

Share video content

Sharing video  content  is slightly different from sharing any other type of content. That’s why Webex Meetings and Events has a sharing mode that’s optimized for video.

can't see presentation in webex


 so that the video sound comes directly through the audio conference.

See what you're sharing

When you’re sharing content, you want to make sure you’re sharing only what you want and that everyone in the meeting can see it. When you share your screen or an application, check what everyone else sees by opening a window that shows you what you're sharing.

While sharing, go to the tab in the meeting control bar at the top of the screen and click the down arrow.

See what participants are seeing

Share a file

Share a whiteboard.

Create a whiteboard  to visually share your ideas. Whiteboards shared during a meeting aren't automatically saved. Remember to save your whiteboard.

This is a Cisco product- for more information see https://help.webex.com

Keywordswebex, webex sharing, screen sharing, how to share my screen, how to, webex meetings, webex events, share, how do i share my screen, webinars   Doc ID88401
OwnerShawn T.GroupCisco Webex
Created2018-12-12 14:48:29Updated2022-05-31 10:59:38
SitesCisco Webex, DoIT Help Desk
Feedback 1   1      

can't see presentation in webex

Troubleshoot Webex Video Not Working

Authored by: Support.com Tech Pro Team

1. Introduction

Webex is a fast, simple way to collaborate with audio, video, and screen share remotely, but it can be frustrating if you can't see the conference or your webcam starts having problems.

This guide will help you make sure the presentation is going on, and not hidden. As well, it will help you ensure you have your webcam selected and not covered for Webex, and offer more in-depth troubleshooting steps to take if needed.

Before You Begin:

  • Make sure your webcam is plugged in if you wish to send your video.

2. Unable to See Presentation

Nothing being presentedthe presenter, the person in charge of your meeting, may not be sharing anything at the moment..

It's common to ask during a presentation if there's a certain website you're supposed to be on, or to confirm there's nothing being presented while your presenter is talking about something. Mistakes happen, and they could have simply forgotten to share their screen!

Presentation Hidden

You are able to minimize or hide programs running on your computer, so they run in the background while you work on other things. If you've accidentally minimized or hidden Webex, you can click on its icon to get it back.

Click the application icon on your Taskbar, usually on the bottom of your screen.

Select Webex from your Dock, usually on the bottom of your screen.

Poor Video Quality

Poor Video Quality There are a number of things to check if you are seeing poor video quality from the bandwidth to your connection to camera issues. We have a specialized guide available to help resolve these problems.

  • How to Fix Poor Audio or Video Quality for VOIP

3. Others Can't See My Webcam

Covered webcam.

Many laptops and some desktop webcams have simple covers built-in for privacy, or one may have been added at some point. Make sure nothing is covering the lens of your webcam.

Camera Disabled

Webex allows you to disable your camera from the meeting screen, should you need to turn away or attend personal business while on a conference. Perform a quick double-check that this feature wasn't accidently enabled.

Webcam Enabled

When enabled, the webcam button won't be filled in.

Webcam Disabled

When your webcam is disabled, the button will be filled in red.

Proper Device Selected

Some computers have multiple sources for video in. Make sure your webcam is selected.

  • While on a conference, select the Audio menu at the top, then select Speaker, Microphone, and Camera .
  • Make sure the proper Camera is selected. You will see a preview just below the camera selection. If your camera isn't listed, check to see if it is plugged in and on.

Update the Camera Driver on the Computer

Camera issues can sometimes be caused by outdated or corrupted drivers. Drivers are specific software that tell the operating system how to operate the computer's internal components.

Update the Camera Driver on a Windows PC

  • Search Device Manager .

Windows 10 search bar

  • Select Device Manager .

Windows 10 search bar showing device manager

  • Select the small arrow next to Imaging devices to expand that section. If Imaging devices doesn't show in the list, look for Cameras instead.

Windows 10 device manager showing Imaging devices.

  • Double click the camera to show its properties. Select the Driver tab.

Camera properties with Driver tab highlighted.

  • Select Update Driver .

Driver Properties with Update Driver highlighted.

  • Select Search automatically for updated driver software .

Update Drivers with Search automatically for updated driver software highlighted.

  • Windows will automatically locate any update available drivers.

Update Drivers searching for drivers.

  • If any updated drivers are available, you'll be offered the chance to install them. Once installed, or if none are available, close the driver updater.

Driver up-to-date with Close highlighted.

Update the Camera Driver on a Mac

There are two areas to check for updates for your Mac, the System Software and the Apps installed from the App Store. When you update your Mac System, it will also update your video drivers.

Update System Software

  • Open the Apple menu , and select System Preferences .
  • Select Software Update .
  • Any updates to your System Software will be offered here.

Update App Store Apps

  • Open the Apple menu , and select App Store .
  • Select Updates on the left. Any updates available will be offered here.

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Miami University Regionals

E-Campus Faculty and Staff

How-to: see all participants in a webex meeting by changing your view settings.

E-Campus How-To Guides

By:  Ruowei Fischer     

Webex meetings overview.

WebEx is a powerful tool that enables you to host, record, and share lectures, as well as hold virtual office hours, department meetings, and more. When participating in a Webex meeting, it is even possible to share the contents of your screen and invite others in the meeting to annotate that same content . When content isn’t being shared, the default Webex view is to show the participants of the meeting using three different “ video layout ” options.

Webex Video Layout Options

Active Speaker View

The speaker is shown in the large center screen while your screen is minimized at the bottom right corner. This is a great view for having 1:1 meetings with someone. However, if there are more than two participants, it is necessary to choose between the other two views.

webex-active-speaker-view.png

Active Speaker and Thumbnail View

This is the WebEx default view for meeting with three or more people. The speaker is shown in the large center screen and multiple participants (usually 5 - 6) will be shown at the bottom of the screen. If you have more than 6 participants, you may click the left/right arrow to see more attendees. This is great while you’re presenting/sharing your content with a group of students.

webex-active-speaker-thumbnail-view.png

All attendees will show up in the center screen and each of them will be in a small grid. This is great if you are going to simply have a discussion/chat with all participants and be able to see their facial expressions while they are speaking.

webex-grid-view.png

How-To: Change Between Webex Video Layouts

You will only be able to change your video layout in meetings of three or more people. Meetings with only two participants will use the default “Active Speaker View.” Step-by-step instructions for selecting from these options can be found in the Webex guide for switching between video layouts .

You may also be interested in:

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How to share a powerpoint presentation using Cisco Webex

Many of us have had to turn to running meetings virtually in recent weeks, which can be a daunting task if you are not familiar with using virtual meeting software.

Here is a quick guide on how to share a Powerpoint presentation using Webex during a virtual meeting.

Log into your Webex account, create your meeting invite and join your meeting.

Once your meeting is set up, simply click on the share screen button (below) in Webex.

can't see presentation in webex

This will open a pop-up screen (below) where you can select how you wish to share your presentation. In this case either via desktop or using Powerpoint directly.

can't see presentation in webex

This will automatically broadcast the app or desktop view you chose to share. A small orange Webex strip will be visible at the top of the screen to remind you that you are broadcasting (below).

can't see presentation in webex

If you hover over this strip you will find more options (including the ability to annotate your slides and use a group chat).

can't see presentation in webex

The large orange button is to stop broadcasting.

Sharing a Powerpoint presentation with Participoll using Webex

If you are running an interactive PowerPoint presentation with ParticiPoll, all the polling/interactive functions within your Powerpoint will function normally (below).

can't see presentation in webex

The audience can continue to use their mobile devices to participate with polling etc. as normal.

When sharing a Powerpoint presentation with Participoll in Webex remember the screen share feature (either desktop or via the Powerpoint app) is what you need to use to share your presentation, all ParticiPoll functionality remains the same.

Remember to test your slides before your meeting to ensure everything is working before you go live!

If you have any questions or wish to share your experiences we’d love to hear from you!

can't see presentation in webex

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Click the button below to download the add-in, then mount the Participoll.dmg and follow the step by step instructions.

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Click the button below to download the add-in, then save it somewhere safe where it won’t get moved or deleted, then follow the step by step instructions.

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All Things How home

9 Webex Tips and Tricks Everyone Should Know

Sakshi Garg

Cisco Webex is a great app to select as your go-to video conferencing app. It’s Cisco, so you know it’s secure, and your private information is safe. And it even offers a free account currently.

But Webex is not just good because it’s secure, or easy-to-use. It has a lot of features that make the experience worthwhile. But when starting to use a new app, it can take a lot of time to discover everything it has to offer. And some features are buried so deep, a lot of people never uncover them. But that’s not going to be you. We have compiled a list of all the tips and tricks a Webex user needs to know to use the app to its full potential.

Use Virtual Backgrounds

Bored or embarrassed of your real background while attending video calls from home? Webex now supports virtual backgrounds and background blur for meetings from the desktop app. You need to be using the Webex version 40.7 or higher for the feature to be available. So, if you’ve been on the older version, you’ve missed this gem of a feature.

You can set a virtual background from the preview window before joining the meeting or during the meeting itself. Click on the ‘Change Background’ button on the preview screen and select a background from the menu.

can't see presentation in webex

To change the background during the meeting, click on the ‘More options’ icon on your self-view window and then select ‘Change virtual background’ from the menu.

can't see presentation in webex

Conduct Polls During a Meeting

During a Webex meeting, you can also host polls and collect the responses from other meeting participants in real-time. But the panel for polls has to be added to a meeting first. And because of that, a lot of people never even find out about the existence of this feature in Webex.

To add polling to a meeting, go to the Menu Bar in the meeting window and click on the ‘View’ option. Then, go to ‘Panels’ in the menu, and select ‘Manage Panels’ from the sub-menu.

can't see presentation in webex

Now, select ‘Polling’ from under the ‘Available Panels’ area and click on the ‘Add’ button to move it to the ‘Current Panels’. Finally, click ‘OK’ to save the changes.

can't see presentation in webex

The panel for Polling will appear on the right side of the meeting window where the panels for participants, chats, etc., appear. From there, you can add questions and conduct polls with meeting participants.

can't see presentation in webex

View Meeting Reports

Webex has special meeting reports that allow you to keep track of everything about your meetings, including but not limited to attendance, usage, duration, email addresses of the participants, and much more. You can view, export, and even print these reports.

This feature is especially useful for teachers who otherwise have to manually keep checking which students are present in the meeting. Using these reports, you can even track when someone joined and left the meeting. But as the option is accessible only from the web portal, and not the desktop app, it’s likely to get overlooked.

Go to webex.com on your browser and log in to your meeting space. Then, go to your name on the right corner of the screen, click on the down arrow, and select ‘My reports’ from the menu.

can't see presentation in webex

Then, click on ‘Usage Reports’.

can't see presentation in webex

Enter the time period you want to view the reports for and select the meeting to open the report.

can't see presentation in webex

The report will have the details of each participant individually, from basic details like their name, email address, to whether they were invited to the meeting, and when they joined and left the meeting, and much more.

Alternate Hosts

So you’re the meeting host, but need to leave due to some unforeseen emergency. Worried about what will happen to the meeting as the host should be present at all times. The future of the meeting starts to look pretty grim at such times, doesn’t it? Well, it doesn’t have to. You can make someone else the meeting host in Webex in one fell swoop.

Open the ‘Participants’ panel and go to the attendee you want to make the new host. Right-click on their name and select ‘Change Role To’ from the menu. Then, select ‘Host’ from the sub-menu to make them the host.

can't see presentation in webex

Raise Hand in a Meeting

There are times when you have doubts in the meeting and wish to speak up, but you don’t want to be rude and disrupt the person already speaking. In real-life situations, it’s really easy to do that. You can just raise a hand, and the speaker can let you speak when it suits them.

But in a virtual meeting, raising your hand and hoping the speaker sees your video isn’t the most practical solution. Thank god for virtual hand raising in Webex ! You can raise a hand, and the speaker will be able to see your risen hand next to your name on the participant panel. But keep in mind, that you can only use this feature if you’re not the meeting host.

Open the Participant panel, and go to your name. Then, click the ‘Raise Hand’ option (a hand icon) next to your name. Everyone will get an alert, and they will be able to see that you have raised your hand from the participant panel.

can't see presentation in webex

Change Views for Recordings

You can record all your meetings in Webex, everyone knows that. But did you know that you can also change the view of the meeting recordings? By default, the recordings contain the videos of participants, and if it’s a sharing session, then the shared screen and the video thumbnails of other participants. So, in short, the exact replica of your screen.

But these recording views can be modified. You can choose between active-speaker view, and content-only view if you don’t want the video thumbnail view. The active-speaker view contains the video of only the active speaker and if it’s a screen-sharing session, then the shared contents and the video of the active speaker.

In the content-only view, the recording contains only the contents of the shared screen. And if there’s no content sharing session active, then it will only record the audio without any video. You can change the recording views only from the web portal, so it’s prone to escaping people’s notice.

Open the web portal, and go to ‘Preferences’ from the navigation menu on the left. Then go to the ‘Recordings’ tab. Here, you can select the preferred recording view for your recordings.

can't see presentation in webex

Change the Host Before the Meeting

You scheduled a meeting, but now you can’t attend it. How will the meeting go forward without the host present? You can change the hosts during the meeting, but for that, you have to join the meeting at least once. But what about the situations when you simply cannot? Well, don’t worry. You can change the host before the meeting.

Every scheduled meeting has a host key that is only visible to the host. Share this key with the person you want to take the role of the host. And they’ll be able to claim the role of the host after entering this key.

To view the key, log in to the Webex web portal and go to your meetings. Then, click on the scheduled meeting to view further details.

can't see presentation in webex

Scroll down and under meeting information, you’ll find the Host key. Share it with the other person.

can't see presentation in webex

Use Music Mode in Webex

Have you ever wanted to play music on a Webex meeting but found that the other participants couldn’t hear it clearly? That’s because, by default, Webex suppresses the background noise to enhance the audio. This background suppression interferes with the music. Turning on the Music mode preserves the original sound, and you can play the music without any interference. To use Music mode, you should have the WBS 40.8 or later.

To turn on the Music mode, click on the ‘Settings’ option.

can't see presentation in webex

Then, select ‘Music Mode’ from the menu.

can't see presentation in webex

Closed Captions in Meetings

If you have a bad connection in the meeting, or there’s a participant with a hearing disability present in the meeting, you can have closed captions and transcribe the entire meeting.

If you have a Webex enterprise account, the Webex Meeting assistant will automatically transcribe the meeting using its AI capabilities. Just click on the ‘CC’ option on the lower-left corner of the meeting window.

can't see presentation in webex

Other users can have a designated captionist in the meeting to provide captions for the meeting. Go to the participant panel and right-click on the name of the person you want to make the captionist. Go to ‘Change Role to’ in the menu and select ‘Captionist’ from the sub-menu.

can't see presentation in webex

You can go here and find complete details about using closed captions in a Webex meeting.

There you go, folks. With these set of tips and tricks in your arsenal, you’ll become a pro in using Webex in no time. With this information at your fingertips, your productivity is bound to increase in no time.

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IMAGES

  1. 4: How to connect with an audience you can’t see on WebEx

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  2. How to Fix Presenter Overlay Not Working in Cisco Webex on Mac in macOS

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  3. Options for sharing PowerPoint slides in Webex (including Presenter

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  4. Sharing a PowerPoint Presentation in a WebEx Meeting

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  5. How to share a powerpoint presentation using Cisco Webex

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  6. Switch your view in Webex Meetings, Webex Webinars, and Webex Events

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COMMENTS

  1. Troubleshooting Common Issues for Sharing Content in a Webex Meeting

    Check if the option is enabled for the session/meeting type used to schedule a Webex Meeting.You may have to contact your site administrator to verify it. Click here: Contact information for the Webex site administrator. If you have a different session/meeting type available, test the meeting using the other session type. If a different session type is not available, contact the administrator.

  2. Unable to See Streaming Content Shared through ...

    Attendees only see a black screen and are unable to hear audio. Unable to share streaming video from a web page. Solution: Streaming content through application or desktop sharing is not recommended due to possible bandwidth and hardware problems. The recommended way to share streaming content is through the Share Content or Share File ...

  3. Share content in meetings and webinars

    File sharing may not work when you're trying to share a PowerPoint presentation with embedded video. 1. Click Share content, then select File > Next. 2. Choose the file that you want to share. Your file opens in the meeting, webinar, or event window, where people in the meeting can collaborate on it.

  4. Options for sharing PowerPoint slides in Webex (including Presenter

    If you have two screens (article with options for adding an additional screen) you can use Presenter View in Webex. Share the screen with the Slide Show on it and the attendees will see your slides only. The downside is that Webex puts the meeting controls at the top of the Slide Show screen because it is being shared.

  5. How to Share Content in Webex Meetings and Webinars

    To share an application that is open, select Share and select the application from the list of open applications. To share an application that is not open, select Share and Other Applications, then click next to the application you want to share. To share your video over your content, see Show your video over shared content in Webex Meetings ...

  6. Sharing a PowerPoint Presentation in a Webex Meeting

    Meeting Hosts can upload and share a PowerPoint presentation during a meeting by using the Share File feature. Within a meeting, select the Share button from the meeting controls. Select the File tab. Select Share File. Select Next. Browse your computer and open the PowerPoint file. PowerPoint will open.

  7. Troubleshoot Webex Video Not Working

    Webex is a fast, simple way to collaborate with audio, video, and screen share remotely, but it can be frustrating if you can't see the conference or your webcam starts having problems. This guide will help you make sure the presentation is going on, and not hidden.

  8. How-To: See All Participants in a Webex Meeting by Changing Your View

    WebEx is a powerful tool that enables you to host, record, and share lectures, as well as hold virtual office hours, department meetings, and more. When participating in a Webex meeting, it is even possible to share the contents of your screen and invite others in the meeting to annotate that same content. When content isn't being shared, the default Webex view is to show the participants of ...

  9. Show your video over shared content in Webex Meetings and Webex Webinars

    1. Click . 2. Check the box next to Show me in front of presentation, and then click Share. Your camera video appears in the bottom corner of your screen. If your shared content is on the same screen as your camera video, your background is removed automatically. 3. (Optional) Drag your camera video around the screen to the location that you want.

  10. How to share a powerpoint presentation using Cisco Webex

    Here is a quick guide on how to share a Powerpoint presentation using Webex during a virtual meeting. Log into your Webex account, create your meeting invite and join your meeting. Once your meeting is set up, simply click on the share screen button (below) in Webex. This will open a pop-up screen (below) where you can select how you wish to ...

  11. 9 Webex Tips and Tricks Everyone Should Know

    Conduct Polls During a Meeting. View Meeting Reports. Alternate Hosts. Raise Hand in a Meeting. Change Views for Recordings. Change the Host Before the Meeting. Use Music Mode in Webex. Closed Captions in Meetings. Cisco Webex is a great app to select as your go-to video conferencing app.

  12. Troubleshooting Webex Meetings

    Troubleshooting Resources. Introduction: Webex is a robust video conferencing solution that can be used through a computer desktop or mobile app, which lets users connect online for video conference meetings, webinars, content sharing, and interact via Polling, Breakout sessions, and chat. Webex creates an effective conferencing environment ...

  13. Video layouts in meetings, webinars, and events

    Participants who join a meeting, webinar, or event using an iPhone or Android phone can see only the content in the left panel of a synced stage. Video devices don't support the ability to customize what's on the stage. Room OS 11 capable devices support receiving stage and continue to follow their layouts as defined today.

  14. Troubleshooting Common Issues: Webex In-meeting Features

    This article covers basic troubleshooting steps for Webex meetings and data to gather before contacting support. Some Webex Meeting features are unavailable in a session or are not operating as expected. Troubleshooting Tips: If the issue is affecting multiple participants, check for the Service Status. Check to make sure it's not a usability ...

  15. No Image on a Screen Connected to a Room Device

    If you can't see an image from your room device or laptop on the screen, you can check the following tips to find out what the issue is. ... Pricing Webex App Meetings Calling Messaging Screen Sharing. Enterprise. Webex Suite Calling Meetings Messaging Slido Webinars Socio Contact Center Experience Management imimobile Security Control Hub ...

  16. Hold practice sessions in Webex Webinars

    Webex Webinars are currently available on version 41.4 and later sites. You can use a Practice Session in webinars to allow the production team (host, cohosts, and panelists) to practice a webinar. Practice sessions have the following feature behaviors. Only the host or cohost can start and end a practice session.