resume sample for quality assurance

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5 Quality Assurance Resume Examples Built for 2024

Quality Assurance Resume

• Quality Assurance Resumes by Experience
• Quality Assurance Resumes by Role
• Write Your Quality Assurance Resume

As a quality assurance engineer, you’re the vigilant guardian of software integrity. With meticulous precision, you scrutinize every line of code, ensuring seamless functionality and a bug-free experience for users. 

Your mastery of testing methodologies guarantees that products meet the highest standards, detecting flaws before they disrupt. But creating an AI resume and writing a cover letter that showcases your diverse skills and contributions can be as challenging as fine-tuning an intricate algorithm.

Luckily for you, we’re here to make it easier. With inspiration from our quality assurance resume examples , you can create a job application that’s downright irresistible.

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Why this resume works

• Hiring managers want to see the numbers detailing your problems solution records, processes support, and how all that led to an overall improvement in end-user satisfaction in your quality assurance resume.

Quality Assurance Manager Resume

• Why does it matter? First, it’s an orderly way to showcase your career progression, painting a picture of a candidate who’s picked a load of industry-relevant lessons and experiences that could prove helpful in the open role. Furthermore, it could reflect on your organizational skills .

Quality Engineer Resume

• See how Dylan highlights saving $11K in potential product recall at Honeywell, reducing testing time by 17% at Merck, and maintaining a 97% pass rate in regulatory audits at Biogen.

Quality Analyst Resume

• Therefore, it would be a big plus to include in your quality analyst resume the achievement in training junior analysts to learn on the job to become dependable impact contributors to the sustainable future success of the company.

Quality Assurance Specialist Resume

• To add that extra edge to your quality assurance specialist resume, highlight your measurable achievements in testing coverage, reduction defect resolution time, and meeting all project deadlines.

Related resume examples

• Software Engineer
• Computer Science
• Computer Science internship
• Entry-Level Programmer

Adapt Your Quality Assurance Resume to Every Role

Your QA resume should be a showcase of skills that validate your ability to ensure software excellence. Organizations rely on your expertise to enhance product quality, making your skillset crucial. To make a lasting impression, delve into specifics rather than generic labels. 

Focus on technical prowess, highlighting software testing tools, methodologies, and programming languages you command. Emphasize your grasp of testing environments, automation, and proficiency in detecting and fixing bugs. 

Because quality assurance is a technical role, it’s best to save soft skills for the experience section where you can mention leadership and collaborative projects. Don’t forget to check the job description and pull skills from it, showing employers that you’re perfectly suited for the role.

Need skill inspiration?

15 best quality assurance skills

• Selenium WebDriver
• Charles Proxy
• BrowserStack
• AWS Device Farm
• REST Assured

Your quality assurance work experience bullet points

Amid conducting exhaustive test cycles, automating regression suites, and identifying critical defects, your role as a QA engineer revolves around dedicated testing. Still, it’s paramount to fill your resume with notable achievements rather than your everyday tasks.

Why, you might ask? Because as a QA engineer, your meticulous testing ensures flawless user experiences, safeguarding product quality and user satisfaction. Your work directly impacts software excellence, so there’s a lot of room to brag if you focus on those happy outcomes.

Use this part of your resume to show off your accomplishments, be it elevating test coverage or accelerating release timelines. Add strength to your statements with useful metrics that underscore the true magnitude of your work.

• Show off your ability to identify bugs in the software during the testing phase by mentioning your defect detection rate.
• Quantify your efficiency by showing the time reductions you’ve achieved in test cycles. 
• Demonstrate your work toward reduced manual effort by quantifying your regression test suite automation efforts. 
• Highlight your ability to promptly resolve bugs by including an average of the time taken to resolve all bugs across a project. 

See what we mean?

• Streamlined the quality assurance process by introducing Junit for repeatable tests, reducing testing time by 37% and increasing overall efficiency
• Cut down on average resolution time by 41% through the implementation of TestLink quality assurance and tracking system
• Managed and executed an average of 34 test cases daily with tracking on Redmine, consistently meeting project deadlines while maintaining high-quality standards
• Automated 82% of test cases using Appium, which resulted in a significant reduction in manual effort and increased testing coverage

9 active verbs to start your quality assurance work experience bullet points

• Implemented 
• Collaborated

3 Tips for Writing a Quality Assurance Resume as a Beginner

• When building a QA resume with limited experience, lean into your involvement in relevant projects during your education. Even if it’s your first step into the field, discuss your contributions to group assignments or personal projects demonstrating your testing skills. 
• Rather than overwhelming your resume with an exhaustive list of skills , focus on the ones that align with the job description . Choose around ten skills you’re proficient in and tailor them based on the specific requirements of the QA engineer role you’re applying for. If the position emphasizes automation testing, highlight your experience with tools like Selenium or TestNG.
• Beyond formal education, consider including any relevant certifications you’ve earned. Certifications like ISTQB Foundation Level or Agile Testing can provide credibility to your QA expertise, especially if you lack substantial work experience . 

3 Tips for Writing a Senior Quality Assurance Resume

• If you’ve honed expertise in specific areas of QA engineering, such as automated testing frameworks, performance testing, or user acceptance testing, make sure to mention this. Tailor your skills and bullet points to showcase your proficiency in these domains, particularly if the role you’re applying for aligns with your strengths.
• Showcase your commitment to staying current by detailing recent certifications, participation in QA webinars, or QA contributions to open-source projects. Mention your attendance at industry events like conferences and workshops, demonstrating your dedication to staying at the forefront of QA trends.
• While “teamwork” may not be a standalone skill, emphasize instances of effective collaboration in your work history. Highlight cross-functional collaborations with developers, product managers, or business analysts that led to successful QA outcomes. 

If your non-QA roles have transferable skills, include them. Emphasize skills like problem-solving, attention to detail, or collaboration that are relevant to QA engineering and focus on how these skills contribute to your effectiveness as a QA professional.

Absolutely. Freelance or side projects related to QA engineering showcase your proactive learning and practical skills. Describe how these projects demonstrate your ability to independently apply QA principles, tools, and methodologies.

While not essential, an objective statement can be useful if it’s tailored to the role. State your career aspirations within the QA field and highlight your commitment to contributing to software quality and testing excellence.

13 Quality Assurance Resume Examples for 2024

In this article, we share strong examples and advice for quality assurance resumes. We focus on what hiring managers like me look for. We cover key skills, the right way to list experience, and how to show your ability to ensure products meet standards. This guide is straightforward—made for job seekers aiming to present their qualifications clearly.

• 05 Aug 2024 - 1 new resume template (Senior Quality Assurance Lead - Telecommunications) added
• 08 Jul 2024 - 1 new section (Get a score for your resume) added
• 29 Jun 2024 - 1 new section (Highlighting leadership growth) added

  Next update scheduled for 26 Aug 2024

Here's a quick look at the top quality assurance resumes we've reviewed.

Numbers Show Your Impact : Strong resumes in quality assurance highlight results with metrics like defect reduction rates , test coverage percentage , code deployment frequency , and customer issue resolution time .

Match Skills With The Job Description : Include skills from the job description that match yours. Key abilities are test automation , scripting , regression testing , compliance auditing , and performance benchmarking .

Be Specific In Tools And Technologies : Specify tools you are skilled in using. Phrases like proficient in Selenium , experience with JIRA , and agile testing environments show clarity and expertise.

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Quality Assurance Resume Sample

Find out how good your resume is.

ummm here it is

Get a score for your resume

Want to know how your quality assurance resume measures up? Our resume scoring tool gives you instant feedback on your resume's strengths and areas for improvement. It evaluates key criteria that recruiters in the QA field look for, such as relevant skills, experience, and formatting.

Upload your resume now for a free, unbiased assessment. You'll receive a clear score and actionable tips to enhance your chances of landing interviews in the quality assurance sector.

Where to place education

When you're adding your education to your resume for quality assurance roles, think about your current status. If you're new to the job market or have recently finished a relevant education like a degree in engineering or a certificate in quality management, put this section at the top of your resume. It shows employers your latest achievements. But if you have been working in the field for some time, list your experience first to show your practical knowledge.

Quality Control Analyst Resume Sample

Emphasize technical tools.

You should show your skills with specific tools used in quality assurance. Mention software like Selenium or JIRA that you're skilled in, as this technical know-how is often required. Place this information in a skills section or weave it into your work history. This can set you apart from others as someone who is ready to jump into the work with little training needed.

Quality Assurance Specialist with Software specialization Resume Sample

Ideal resume length.

For a role in quality assurance, it's good to keep your resume concise. If you have less than 10 years of experience in the field, aim for a one-page document. Make sure the most relevant skills and accomplishments are easy to find. Highlight your knowledge in product testing and familiarity with quality standards.

For those who are more experienced, a two-page resume can be useful. Use the extra space to detail your in-depth expertise and any major projects or improvements you've led. Show your ability to manage complex quality systems and reduce defects. Always remember, clarity is key, so keep your sentences brief and to the point.

Quality Assurance Transition from software developer Resume Sample

Highlight relevant certifications.

In quality assurance, certification can be as important as experience. On your resume, make sure to include any relevant certifications such as ISO 9001 or Six Sigma. These show you know how to work with industry standards and have a commitment to quality. List them under a dedicated section or alongside your education to ensure they're easy for hiring managers to find.

International Quality Assurance Consultant Resume Sample

Understanding resume screeners.

When you apply for a quality assurance job, know that your resume might be read by a computer first. This is an Applicant Tracking System (ATS). It helps hiring managers by sorting resumes.

Make your resume ATS-friendly with these steps:

• Use standard headings like 'work experience' and 'education.'
• Include keywords from the job description. For quality assurance, words like 'test cases,' 'bug tracking,' and 'compliance' are important.

Keep your resume clear and easy to read. This helps both the ATS and the hiring manager see your good fit for the job.

Quality Assurance with Software Specialization Resume Sample

Make your resume job-specific.

To make sure your resume stands out, you must tailor it to show you're a good fit for quality assurance. Use examples from your work that match what the job asks for. Show you know the tools and tasks in this field. It makes it easier for hiring managers to see you're right for the job.

• Include test automation tools you have experience with, like Selenium or QTP.
• If you've led a team, say how many people were in it. Use terms like led a quality assurance team of 10 .
• Show how you have used skills from other jobs in quality assurance. For example, if you used attention to detail in a past job, mention how this helped in finding bugs before software release .

Senior Quality Assurance Engineer - Medical Devices Resume Sample

List achievements, not tasks.

When you update your quality assurance resume, show what you have done, not just what you were supposed to do. You want to catch a hiring manager's eye with your real impact on past projects, not just a list of duties.

Remember, good resumes make it easy for employers to see why you're a strong match. Here's how you can transform a responsibility into an accomplishment:

• Before: 'Responsible for conducting software testing cycles.' After: 'Improved software reliability by 20% through thorough testing cycles and detailed reporting.'
• Before: 'Managed product quality assurance processes.' After: 'Spearheaded a QA initiative that reduced production errors by 30%, ensuring higher product quality and customer satisfaction.'

Lead Quality Assurance Auditor - Food Safety Resume Sample

Use dynamic verbs for qa roles.

When you're applying for roles in quality assurance, choosing the right action verbs can make your resume stand out. You should pick words that convey your ability to maintain standards and improve processes. Think about the tasks you do every day and select verbs that show your impact on product quality.

Using strong verbs will help hiring managers see your active role in quality control. It's important to show how you lead efforts to enhance products and ensure they meet necessary requirements. Below are some verbs that are especially good for this type of work.

• To demonstrate your ability to identify and address defects, use verbs like spot , examine , detect , inspect , and diagnose .
• When showing how you improve processes, include streamline , enhance , refine , optimize , and upgrade .
• For illustrating your skills in documenting and reporting, verbs like record , document , report , log , and track are effective.
• Use collaborate , coordinate , integrate , liaise , and partner to show your teamwork and cross-departmental work.
• To express your role in ensuring compliance, choose enforce , validate , certify , audit , and monitor .

Want inspiration for other action verbs you can use? Check out synonyms to commonly used action verbs like Clean , Analyze , Maintained , Create , Oversee .

Quality Assurance Manager - Aerospace Industry Resume Sample

Key skills for quality assurance.

When you build your resume for a quality assurance role, it's important to focus on skills that show you can ensure products meet standards. Here are skills you should consider:

• Test planning
• Test cases development
• Test automation
• Defect tracking
• Performance testing
• Risk management
• Regulatory compliance
• Scripting knowledge
• Version control systems

You don't need to list every skill, just the ones that match the job you want. If you are good at automating tests, make sure to include test automation and related tools like Selenium or QTP . For managing and tracking defects, highlight your proficiency in tools like JIRA or Bugzilla .

Include these skills in a dedicated section for easy reading. This helps with the Applicant Tracking System (ATS) that many companies use to screen resumes. Think about what a quality assurance job asks for and show how your skills match. Do this, and you will make it easy for hiring managers to see your value.

Quality Assurance Coordinator - Pharmaceutical Industry Resume Sample

Quantify your impact.

As a hiring manager, I encourage you to show your value by quantifying your impact. Numbers speak louder than words and can greatly strengthen your resume. Below are ways you can measure your contributions:

• Include the percentage of defect reduction you helped achieve. For instance, if you helped reduce software defects, mention the percent decrease .
• Share how you improved efficiency, such as by reducing testing time or increasing test coverage by a certain percentage .
• Highlight any cost savings you helped realize through more efficient quality assurance processes.
• Mention the number of test cases you have managed or created.
• Describe the impact on customer satisfaction, for instance, by noting a reduction in customer complaints or an increase in customer satisfaction scores .
• State how you contributed to a decrease in product return rates or an increase in release stability .
• Detail any process improvements you initiated that led to time savings for the team.
• If you led a team or project, specify the size of the team and the scope of the project .

Think through your past roles and projects. Even if you're unsure about exact numbers, use your knowledge and available data to estimate these metrics. This approach shows you understand the importance of results and can communicate your role in achieving them.

Junior Quality Assurance Analyst - Automotive Industry Resume Sample

Highlighting leadership growth.

When you apply for roles in quality assurance, showing your growth into leadership roles can set you apart. Think about your career path and identify any steps up you've taken.

• Include titles like 'Senior' or 'Lead' to show progression. For example, 'Promoted to senior QA analyst after leading a successful project rollout.'
• List instances where you've trained or managed teams, even if it was not an official manager role. You might write, 'Trained 5 new hires in quality assurance protocols, improving team performance by 20%.'

Remember to focus on clear, concise examples that show how you've taken on more responsibilities over time. This will help employers see your potential for leadership in their company.

Senior Quality Assurance Lead - Telecommunications Resume Sample

Resume for small companies and startups.

When applying to small companies or startups, show your ability to wear many hats. Highlight your flexibility and skills in various areas. For example, you might include phrases like, "Led the implementation of new testing procedures and also trained new hires in QA processes." This shows you can adapt and handle multiple roles.

Small companies might appreciate a focus on quick problem-solving and innovation. Include experiences where you quickly identified and fixed issues. You could say, "Implemented a new bug tracking system which reduced issue resolution time by 30%." Startups like flexibility and quick thinking.

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5 Best Quality Assurance Resume Examples for 2024

A quality assurance resume is a critical document that highlights a candidate’s skills, achievements, and experience in the field. This document is the first point of contact between the candidate and the hiring manager, and it could make or break the candidate’s chances of securing an interview.

Overview of the five samples

The article will feature five quality assurance resume samples that demonstrate the diversity and range of styles, formats, and designs that can make a QA resume stand out. Each sample will be accompanied by a detailed analysis outlining its strengths, weaknesses, and key takeaways. The goal is to provide readers with the knowledge and insights they need to create a standout quality assurance resume.

Understanding Quality Assurance

Quality assurance is an essential component of any industry, working towards ensuring that the products and services provided meet or exceed customer expectations.

A. Definition of Quality Assurance

Quality assurance refers to the process of ensuring that the product or service provided meets the predetermined specifications and quality standards. This process involves various activities, such as testing, inspection, and auditing, ensuring that the product or service is error-free, functional, reliable, and safe for use.

B. Role of Quality Assurance in Different Industries

Quality assurance plays a vital role across various industries, including manufacturing, healthcare, IT, and food processing, among others. In manufacturing, quality assurance ensures that the products meet the required specifications, are durable, and safe for use. In healthcare, quality assurance focuses on ensuring that the medical services provided are safe, efficient, and effective. In IT, quality assurance ensures that software applications are bug-free and operate correctly. In the food industry, quality assurance ensures that the products are safe to consume and meet regulatory standards.

C. Key Skills and Qualifications Required for a Quality Assurance Job

To excel in a quality assurance role, one requires specific skills and qualifications. Essential skills for a quality assurance job include attention to detail, analytical skills, communication skills, teamwork, problem-solving skills, and a self-starter mentality. In terms of qualifications, a degree in engineering, science, or any related field is often required, while some employers may accept candidates with relevant work experience.

Other qualifications sought after in the quality assurance field include certification from recognized bodies such as the American Society for Quality (ASQ). Such certifications not only ensure that the candidate is qualified for the job, but they also demonstrate a willingness to continue learning and improving skills.

A career in quality assurance requires dedication, attention to detail, and continuous learning to stay up to date with the latest technologies and quality standards.

Choosing the Right Format for Your QA Resume

When crafting your quality assurance (QA) resume, it’s essential to choose the right format that highlights your skills and experience. Here are the most popular resume formats for QA and their pros and cons:

A. Popular Resume Formats for Quality Assurance

Chronological Resume Format – This format lists your work experience in reverse chronological order. It’s the most common format and presents your career timeline in an organized way.

Functional Resume Format – This format focuses on your skills and accomplishments rather than your work history. It’s ideal if you have gaps in your employment or are changing careers.

Combination Resume Format – This format combines the chronological and functional formats. It highlights your work experience and skills, making it an excellent format for customizing your resume to a specific job.

B. Pros and Cons of Each Format

• Chronological Resume Format
• Easy to scan for recruiters and hiring managers
• Shows career progression and growth
• Demonstrates stability in job history
• Highlights employment gaps
• May not showcase skills and experience as well as other formats
• Functional Resume Format
• Highlights skills and achievements that match employer needs
• Useful for changing careers or significant employment gaps
• Relays experience related to the industry (project management, leadership, communication, etc.)
• Difficult to see work history and employment timeline
• May raise suspicions about employment gaps or a lack of experience
• Combination Resume Format
• Highlights both skills and experience
• Customizable depending on the job or industry
• Provides an overview of all critical qualifications

• It can become too lengthy or complex to read
• It may not be suitable for the more straightforward applications

C. Choosing the Right Format for Your Skills and Experience

Consider your work history, employment gaps, career objectives, and the needs of the potential employer when choosing the best format for your QA resume. If you have a consistent work history without any significant breaks, the chronological format is the safest bet. If you’re switching industries, have significant gaps between positions, or have a diverse career history, the functional format is ideal. Finally, the combination format works best when you want to highlight skills and experience equally in a way that shows how they’re related to the job.

Choose the right format that works for you and reflects your skills and experience. Keep in mind that your resume should be easy to read, concise, and should highlight the most relevant skills and experience to the potential employer. By selecting the best format, you can make your job application stand out from the rest.

Key Sections of a Quality Assurance Resume

When it comes to crafting a quality assurance resume, there are certain key sections that must be included to make a great first impression on potential employers. These sections include:

A. Contact Information

This section is critical as it contains information that will allow recruiters to contact you easily. You should include your name, phone number, email address, LinkedIn profile, and location.

B. Resume Objective/Summary

In this section, you should provide a brief overview of what you offer as a candidate for the role. State your goals and the value you bring to the table. This section should be well-crafted and attention-grabbing to make an impression on recruiters.

C. Professional Experience

This section should highlight your experience in the quality assurance field. List your previous roles, your responsibilities, and your accomplishments. Use bullet points to make it easy for recruiters to read and understand.

D. Key Skills

List out the key skills that you possess that are relevant to the quality assurance role. These could include technical skills, soft skills, and any other skills that you believe are important for the role.

E. Education and Certifications

In this section, list your educational qualifications and any certifications that you have received. This will help recruiters understand your level of expertise and knowledge in the field.

F. Awards and Accomplishments

Include any relevant awards or accomplishments that you have achieved in your career. This will help recruiters understand your level of excellence and dedication to the field.

G. Technical Skills

In this section, list out the technical skills that you possess that are relevant to the quality assurance role. This could include knowledge of testing tools, programming languages, and automation frameworks.

H. Relevant Training

Include any relevant training that you have completed in the field of quality assurance. This could include courses, webinars, and workshops.

I. Professional Affiliations

List out any professional affiliations or memberships that you have that are relevant to the quality assurance field. This will help recruiters understand your commitment to the industry.

J. Personal Interests

While not as critical as the previous sections, adding personal interests to your resume provides a glimpse into your personality and can help recruiters connect with you on a personal level. Keep it brief and relevant to the role.

A well-crafted quality assurance resume should contain all of these key sections. By following this format, you can increase your chances of landing that dream job in the quality assurance field.

Best Examples of Quality Assurance Resumes

When it comes to crafting a quality assurance resume, the key is to highlight your relevant experience and skillset. Here are five examples of quality assurance professionals who have effectively showcased their expertise on their resumes:

Example 1: Fresh graduate with relevant internship experience

As a fresh graduate, it can be challenging to showcase your experience without much work history. However, this candidate has leveraged their relevant internship experience to demonstrate their familiarity with quality assurance processes. They highlight their knowledge of testing methodologies, defect tracking tools, and quality control procedures. Additionally, they emphasize their teamwork and communication skills, which are essential qualities for any quality assurance professional.

123 Main Street, Anytown, USA | [email protected] | (555) 123-4567

Summary of Qualifications

Dedicated and detail-oriented Quality Assurance professional with a strong foundation in software testing and internship experience. Skilled in test planning, execution, and defect tracking. Proven ability to work collaboratively in cross-functional teams and deliver high-quality products. Excellent problem-solving and analytical skills with a keen attention to detail.

Bachelor of Science in Computer Science University Name City, State Year

Relevant Work Experience

Quality Assurance Intern | XYZ Tech City, State Dates

• Assisted in creating test plans and test cases for software applications.
• Executed test scripts and reported defects using bug tracking systems.
• Conducted regression testing to ensure software functionality and performance.
• Collaborated with development and QA teams to resolve issues and improve software quality.
• Participated in product release cycles, performing verification and validation of software.

Technical Skills

• Test planning and execution
• Defect tracking and management
• Test case design and documentation
• Regression testing
• Bug tracking systems (e.g., JIRA)
• Agile methodologies
• Software development lifecycle

Soft Skills

• Attention to detail
• Analytical thinking
• Problem-solving
• Collaboration and teamwork
• Time management
• Effective communication

Certifications

• ISTQB Certified Tester – Foundation Level
• Developed a comprehensive test suite for a web-based e-commerce application, resulting in a 20% reduction in post-release defects.
• Collaborated with a team of developers and QA professionals to successfully launch a mobile app with zero critical defects.

Extracurricular Activities

• Volunteer at a local non-profit organization, where I participated in software testing for a web portal, contributing to the successful deployment of the platform.

Example 2: Experienced QA professional with a strong technical background

This candidate has an impressive track record in the quality assurance field, with years of experience and a strong technical background. They include their certifications and relevant software testing tools as evidence of their technical expertise. Additionally, they highlight their work in process improvement and cross-functional collaboration, demonstrating their ability to make meaningful contributions to an organization.

Emily Johnson

Experienced Quality Assurance (QA) professional with a strong technical background. Skilled in test planning, execution, and automation testing. Proficient in Agile methodologies and cross-functional collaboration. Committed to delivering high-quality software products by ensuring comprehensive testing and adherence to industry best practices.

• Automation testing (Selenium, Appium)
• Agile methodologies (Scrum, Kanban)
• Defect tracking and management (JIRA)
• Test automation frameworks (TestNG, Cucumber)
• Programming languages (Java, Python)
• Continuous integration tools (Jenkins)
• Version control systems (Git)
• Database management (SQL)

Professional Experience

QA Engineer | XYZ Tech City, State Dates

• Collaborated with cross-functional teams to define and implement automation testing strategies, resulting in a 50% reduction in test execution time.
• Developed and executed automated test scripts using Selenium WebDriver and Appium, improving overall test coverage and efficiency.
• Implemented continuous integration and continuous delivery (CI/CD) processes using Jenkins, enabling frequent and reliable software releases.
• Participated in Agile development sprints, contributing to the successful delivery of high-quality software products within tight deadlines.
• Conducted root cause analysis of defects, working closely with developers to ensure prompt resolution.
• Mentored junior QA engineers, providing guidance on automation testing best practices and code reviews.

QA Analyst | ABC Solutions City, State Dates

• Executed manual and automated test cases to validate software functionality, identify defects, and ensure adherence to quality standards.
• Collaborated with the development team to prioritize and resolve identified defects, ensuring timely resolution and release readiness.
• Participated in requirements gathering and design reviews, providing valuable input for improving software testability.
• Created and maintained comprehensive test documentation, including test plans, test cases, and test data.
• Assisted in the development and execution of regression test suites, ensuring the stability of software releases.

Example 3: QA manager with extensive experience in project management

This resume example showcases a QA Manager with extensive experience in project management. It highlights the candidate’s leadership skills, expertise in QA processes, and ability to deliver projects successfully. By quantifying achievements and integrating education and professional development seamlessly, the resume becomes a more powerful representation of the candidate’s skills and experience.

Contact Information

• Name: [Your Name]
• Email: [Your Email]
• Phone: [Your Phone Number]
• LinkedIn: [Your LinkedIn Profile URL]

Highly skilled QA Manager with extensive experience in project management and a track record of successfully leading cross-functional teams. Proven expertise in implementing QA processes, ensuring product quality, and delivering projects on time. Strong leadership and communication skills with a focus on driving continuous improvement and achieving strategic objectives.

Professional Experience QA Manager | XYZ Company March 2017 – Present

• Led a team of 15 QA professionals in the planning and execution of quality assurance activities for multiple software projects.
• Implemented agile methodologies and established best practices to optimize the QA process, resulting in a 20% increase in productivity.
• Collaborated with project managers and stakeholders to define project scope, deliverables, and timelines, ensuring alignment with business objectives.
• Developed and implemented test strategies, test plans, and test cases to ensure comprehensive test coverage and minimize defects.
• Conducted regular quality assessments and audits to identify areas for improvement and implemented corrective actions to enhance overall product quality.
• Mentored and coached team members, fostering a culture of continuous learning and professional development.

QA Lead | ABC Corporation June 2014 – February 2017

• Managed a team of 8 QA engineers in the testing and quality assurance of enterprise-level software applications.
• Developed and executed test plans, test cases, and test scripts, ensuring adherence to quality standards and project requirements.
• Conducted root cause analysis for identified defects, working closely with development teams to drive resolution and prevent recurrence.
• Implemented automated testing frameworks, resulting in a 30% reduction in testing time and improved overall efficiency.
• Collaborated with cross-functional teams to facilitate the integration of QA processes into the software development life cycle.
• Actively participated in project planning and risk management activities, contributing to the successful delivery of high-quality software solutions.

Bachelor of Science in Computer Science | University of XYZ

• Relevant Coursework: Software Quality Assurance, Project Management in Software Development
• Certified Software Quality Assurance Professional (CSQAP)
• Project Management Professional (PMP)
• Project Management
• Quality Assurance
• Test Planning and Execution
• Agile Methodologies
• Defect Management
• Team Leadership
• Stakeholder Management
• Risk Assessment and Mitigation
• Process Improvement
• Test Automation

Example 4: QA engineer with a focus on automation testing

This resume example demonstrates a QA Engineer with a specific focus on automation testing. The candidate highlights their experience in developing and executing automated test scripts, collaborating with cross-functional teams, and leveraging agile methodologies. The resume is well-structured, concise, and easy to read. However, to further enhance the resume, the candidate should consider including quantifiable achievements and results in their professional experience section. Additionally, providing more details about relevant coursework in the education section would strengthen the resume’s content. By customizing the resume for each job application and emphasizing the candidate’s strengths, this resume can become even more impactful.

Highly skilled QA Engineer with a strong focus on automation testing. Proven expertise in designing and implementing automated test scripts, ensuring optimal test coverage and efficient software testing processes. Experienced in working with agile methodologies and collaborating with cross-functional teams to deliver high-quality software solutions. Detail-oriented and dedicated to delivering exceptional results in fast-paced environments.

QA Engineer | XYZ Software Solutions March 2017 – Present

• Developed and executed automated test scripts using Selenium WebDriver and Java, resulting in a 50% reduction in testing time and increased test coverage.
• Collaborated with development and product teams to define test requirements and acceptance criteria, ensuring alignment with project goals.
• Conducted functional, regression, and performance testing to identify defects and ensure the overall quality of software releases.
• Implemented continuous integration and continuous delivery (CI/CD) pipelines using Jenkins, allowing for streamlined and automated testing processes.
• Worked closely with QA and development teams to troubleshoot issues and provide timely resolutions, contributing to the successful release of defect-free software.

QA Intern | ABC Corporation June 2016 – February 2017

• Assisted in the development of automated test scripts using Python and Selenium WebDriver, enhancing the efficiency of the testing process.
• Executed manual and automated tests to identify software defects and ensure compliance with project requirements.
• Collaborated with cross-functional teams to develop test plans and test cases, ensuring comprehensive test coverage.
• Participated in daily stand-up meetings and provided regular status updates on testing progress.
• Documented and reported software defects using JIRA, enabling efficient tracking and resolution.
• Relevant Coursework: Software Testing and Quality Assurance, Programming Fundamentals
• Programming Languages: Java, Python
• Automation Testing: Selenium WebDriver, TestNG
• Continuous Integration/Continuous Delivery: Jenkins
• Defect Tracking: JIRA
• Regression Testing
• Performance Testing

Example 5: Quality control inspector with in-depth knowledge of industry standards

For quality control inspectors, expertise in industry standards and regulations is essential. This candidate has effectively demonstrated their knowledge of these areas, highlighting their experience in conducting audits and inspections. They also emphasize their skills in data analysis, root cause analysis, and corrective action planning, all of which are essential to effective quality control processes.

Summary Quality control inspector with in-depth knowledge of industry standards and regulations. Highly skilled in conducting audits and inspections to ensure compliance with quality standards and requirements. Proven expertise in data analysis, root cause analysis, and corrective action planning to drive continuous improvement. Detail-oriented and dedicated to upholding the highest quality standards in manufacturing processes.

Quality Control Inspector | XYZ Manufacturing March 2018 – Present

• Conduct inspections of incoming materials, in-process production, and finished goods to ensure compliance with industry standards and customer requirements.
• Perform detailed data analysis on inspection results, identifying trends and areas for improvement. Utilize statistical methods to determine process capability and make data-driven decisions.
• Lead root cause analysis investigations to identify and address quality issues, implementing corrective and preventive actions to improve product quality and reliability.
• Collaborate with cross-functional teams to develop and improve quality control processes, providing training and guidance on quality standards and inspection techniques.
• Participate in supplier audits to assess their compliance with quality requirements and initiate appropriate actions to ensure the supply chain integrity.

Quality Assurance Technician | ABC Manufacturing June 2016 – February 2018

• Conducted routine inspections and tests on raw materials, components, and finished products, ensuring adherence to quality specifications.
• Assisted in the development and implementation of quality control procedures and work instructions to optimize production processes.
• Utilized precision measurement equipment, such as calipers and micrometers, to perform accurate measurements and verify product conformance.
• Investigated customer complaints and non-conformance issues, working closely with the quality team to determine root causes and implement corrective actions.
• Assisted in the maintenance of quality records and documentation, ensuring compliance with regulatory requirements.

Bachelor of Science in Industrial Engineering | University of XYZ

• Relevant Coursework: Quality Assurance and Control, Statistical Process Control, Industrial Safety
• Knowledge of industry standards and regulations (ISO 9001, AS9100, etc.)
• Quality control and inspection techniques
• Data analysis and statistical methods
• Root cause analysis and corrective action planning
• Precision measurement equipment and tools
• Documentation and record-keeping
• Strong attention to detail
• Effective communication and collaboration skills

These five examples showcase the diverse skillsets and experiences that can make for a strong quality assurance resume. Whether you’re a fresh graduate or an experienced professional, highlighting your relevant experience and expertise is key to standing out in this field.

Example 1: Fresh Graduate with Relevant Internship Experience

A. overview of the sample resume.

The sample resume for a fresh graduate with relevant internship experience is a well-crafted document that highlights the individual’s skills and experience in the field of Quality Assurance. The resume begins with the individual’s name and contact information, followed by a summary of their relevant experience and skills. The resume also includes education and training information, as well as relevant work experience.

B. Key sections and content

The key sections of the resume include:

• Contact information: Name, email address, and phone number
• Summary of qualifications: Brief overview of the individual’s experience and skills in the field of Quality Assurance
• Education and training: Bachelor’s degree in a relevant field, as well as any relevant certifications or training programs completed
• Relevant work experience: Internship experience in Quality Assurance, including specific responsibilities and accomplishments
• Skills: List of relevant technical and soft skills related to Quality Assurance

The content in each of these sections is well-written and organized, with an emphasis on the individual’s relevant experience and skills.

C. Analysis of the strengths and weaknesses

The strengths of this resume include:

• A clear and concise summary of the individual’s experience and qualifications
• Attention to detail in listing specific responsibilities and accomplishments in the relevant work experience section
• Strong emphasis on technical and soft skills relevant to Quality Assurance

The weaknesses of this resume include:

• Limited work experience outside of the relevant internship
• Lack of information on transferable skills or experience in other fields

D. Tips for improvement

To improve this resume, the individual could consider:

• Including any relevant volunteer or extracurricular experience to highlight transferable skills or experience in other areas
• Adding any additional technical or soft skills that are relevant to Quality Assurance
• Tailoring the resume to specific job postings or requirements
• Considering a functional or combination resume format to better highlight skills and experience that may not be as evident in a traditional chronological format.

Example 2: Experienced QA Professional with a Strong Technical Background

This sample resume belongs to an experienced QA professional who possesses a strong technical background. The resume highlights the candidate’s relevant skills, accomplishments, and experience in the field.

The resume is organized into sections that showcase the candidate’s skills, experience, and accomplishments. These sections include:

• Summary: A brief statement summarizing the candidate’s experience and skills.
• Technical Skills: A comprehensive list of the candidate’s technical skills.
• Professional Experience: A detailed account of the candidate’s work experience, including the companies they worked for, their job titles, and their job responsibilities.
• Certifications: A section that lists the candidate’s relevant certifications and licenses.
• Education: A section that highlights the candidate’s educational achievements.
• The resume provides a comprehensive overview of the candidate’s technical skills and work experience.
• The layout and formatting are easy to read and follow.
• The use of bullet points makes the content easy to scan and digest.
• The candidate has included relevant certifications and licenses, which can set them apart from other applicants.

Weaknesses:

• The summary is somewhat generic, lacking specificity and uniqueness.
• The work experience section could be enhanced by providing more details about the candidate’s accomplishments and achievements.

This resume is a strong example of an experienced QA professional with a strong technical background. With a few tweaks and improvements, this candidate could create an even more compelling and impactful document.

• Customize the summary to reflect the specific skills and experience that the job posting requires. This will make the candidate stand out and show that they are an excellent fit for the position.
• Use strong action verbs when describing work responsibilities and accomplishments. This will make the resume more dynamic and impactful.
• Quantify achievements wherever possible. Numbers and metrics can demonstrate the candidate’s impact and effectiveness in their past roles.
• Consider including a project portfolio or a link to a professional website. This can provide a more comprehensive overview of the candidate’s experience and skills.
• Proofread the resume thoroughly to avoid any errors or inconsistencies in formatting and content.

Example 3: QA Manager with Extensive Experience in Project Management

In this example, we examine the resume of a QA Manager with a significant background in project management. Let’s take a closer look at the resume and evaluate its strengths and weaknesses.

The resume begins with a professional summary that highlights the candidate’s experience as a QA Manager and their expertise in project management. The sections that follow detail the candidate’s work experience, education, and professional development.

The candidate’s work experience is structured in reverse-chronological order, with a focus on their achievements and specific contributions to each organization. Under each job title, the candidate provides a succinct summary of their responsibilities and then elaborates on any notable accomplishments.

The education section includes the candidate’s academic credentials, as well as any relevant certifications or professional development courses they have completed.

The candidate’s strengths include their extensive experience in project management and their ability to lead teams and implement QA processes effectively. Additionally, their resume is well-organized and easy to read, with a clear focus on achievements rather than just duties.

One potential weakness of the resume is that it could benefit from more data-driven examples of the candidate’s contributions to previous organizations. Additionally, while the education and professional development sections are impressive, the candidate might consider integrating this information more seamlessly with their work experience.

The resume demonstrates a strong background in project management and QA, but with a few small tweaks, it could become an even more powerful representation of the candidate’s skills and experience.

To improve this resume, the candidate could focus on quantifying their achievements in each job and providing specific metrics to support their claims. They might also consider integrating their education and professional development more effectively with their work experience, perhaps by highlighting specific skills or knowledge gained through coursework or training.

The resume demonstrates a strong background in project management and QA, but with a few small tweaks, it could become an even more powerful representation of the candidate’s skills and experience.

Example 4: QA Engineer with a Focus on Automation Testing

A. overview of the sample resume.

This resume belongs to a QA engineer with a focus on automation testing. It highlights the candidate’s professional experience, education, and technical skills. The resume is well-structured, easy to read and concise.

B. Key Sections and Content

The resume consists of the following sections:

Summary:  The opening section provides a brief overview of the candidate’s professional experience, qualifications, and key skills.

Professional experience:  This section contains detailed information about the candidate’s past positions and responsibilities. The candidate has highlighted their experience in automation testing, including tools and frameworks they’ve worked with. They’ve also noted their experience working with agile methodologies and cross-functional teams.

Education:  The candidate has listed their education along with relevant certifications, including the ISTQB certification.

Technical skills:  This section lists the candidate’s technical skills, including programming languages, automation tools, and frameworks.

C. Analysis of the Strengths and Weaknesses

The resume of this QA engineer has many strengths, such as:

• The candidate has highlighted their experience in automation testing, which is a key requirement of most QA engineering roles.
• The candidate has experience working with agile methodologies and cross-functional teams, which is valuable in a collaborative work environment.
• The resume is well-structured, easy to read, and concise.

However, there are also a few weaknesses in this resume:

• The candidate has not included any achievements or quantified results in their professional experience section, which could demonstrate their impact and effectiveness in previous roles.
• The education section could have more details about the candidate’s coursework.

D. Tips for Improvement

To improve this QA engineer’s resume, the following tips can be helpful:

• Include quantifiable achievements and results in the professional experience section. For example, the candidate could mention how their automation testing efforts reduced testing time by a certain percentage or improved product quality.
• Add more details about the education section, such as coursework or projects completed.
• Customize the resume for each job application. Highlight the skills and experiences that match the job requirements.
• Use active verbs to describe responsibilities and achievements in the professional experience section. This will show the candidate’s strengths in a more engaging way.

This QA engineer’s resume highlights the relevant skills and experiences for a role in automation testing. With a few improvements, such as adding quantifiable achievements and results or customizing for each job application, this resume can become even stronger.

Example 5: Quality Control Inspector with In-Depth Knowledge of Industry Standards

This resume showcases the profile of a Quality Control Inspector with extensive knowledge of industry standards. It effectively presents the candidate’s professional experience, education, and technical skills. The resume follows a well-structured and concise format, making it easy to read and comprehend.

The resume is divided into the following sections:

• Summary: The opening section provides a succinct overview of the candidate’s professional background, qualifications, and key skills relevant to quality control inspection.
• Professional experience: This section provides detailed information about the candidate’s past positions and their corresponding responsibilities. The candidate emphasizes their expertise in conducting quality control audits and inspections. They showcase their in-depth knowledge of industry standards and regulations, demonstrating their ability to ensure compliance. Additionally, the candidate highlights their proficiency in data analysis, root cause analysis, and corrective action planning, crucial for effective quality control processes.
• Education: The candidate lists their educational background, including any relevant certifications. However, it would be beneficial to provide more details about their coursework, further highlighting their understanding of industry standards and their commitment to continuous learning.
• Technical skills: This section enumerates the candidate’s technical skills, including software or tools they are proficient in. These skills are directly related to quality control inspections and support their competence in the field.

The resume of this Quality Control Inspector exhibits several strengths, such as:

• Demonstration of extensive knowledge of industry standards and regulations, a critical requirement for quality control inspection roles.
• Proficiency in data analysis, root cause analysis, and corrective action planning, essential for effective quality control processes.
• Clear and concise formatting that enhances readability and enables potential employers to quickly grasp the candidate’s qualifications.

However, there are a few areas that could benefit from improvement:

• The absence of specific achievements or quantifiable results in the professional experience section hinders the demonstration of the candidate’s impact and effectiveness in previous roles.
• Including metrics or tangible outcomes would strengthen their candidacy.
• The education section lacks additional details about relevant coursework or projects completed, which could provide further evidence of the candidate’s understanding of industry standards.

To enhance this Quality Control Inspector’s resume, the following tips are recommended:

• Incorporate quantifiable achievements or results in the professional experience section. For instance, the candidate can highlight how their quality control efforts led to a reduction in defects or improved overall product quality.
• Expand on the education section by including specific coursework or projects that align with industry standards. This will emphasize the candidate’s knowledge and dedication to staying up-to-date with the latest practices.
• Customize the resume for each job application, emphasizing the skills and experiences that directly relate to the specific requirements of the position.
• Use strong action verbs to describe responsibilities and achievements in the professional experience section. This will enhance the engagement and impact of the resume.

This resume effectively portrays the skills and knowledge necessary for a Quality Control Inspector position. By implementing these suggested improvements, such as incorporating quantifiable achievements and expanding on education details, the candidate can further enhance their resume and stand out among other applicants in the field.

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Quality Assurance resume examples & templates

Your title says a lot about the expectations for your job application. You assure quality, therefore, your quality assurance resume must be of the highest quality. Every detail counts in your job, so you need to show your high standards from the start.

To ensure a positive outcome in your job hunt, you need to use the same skills you apply to inspecting new products and processes. You have made many judgments in your career and now your future employer will make judgments about you.

To ensure that you show off your very best, you may consider using professional job-hunting  tools such as the resume examples and resume guides at Resume.io, where you will also find an online resume builder. 

This resume guide, along with the corresponding quality assurance resume example will cover the following topics:

What does a quality assurance professional do?

• How to write a quality assurance resume (tips and tricks)
• The best format for a quality assurance resume
• Advice on each section of your resume (summary, work history, education, skills)
• Professional resume layout and design hints.

A quality assurance professions by any other name …

Not all companies give quality assurance professionals the same title. When looking for a new position in the production field, you may also want to search for the follow job titles:

• Quality Assurance Associate
• Quality Assurance (QA) Technician
• QA Specialist
• QMS/QA Specialist
• QA Internal Auditor
• QA Compliance Manager
• Quality Systems Coordinator*

*Source: GetReskilled

Quality assurance professionals have tremendous responsibility when it comes to the safety and functionality of their projects. They are not the same as quality control inspectors, whose job it is to check finished products to ensure they are good enough for market.

Increasing automation and technological advances have led to a steep decline in quality control positions, but quality assurance professionals may be in high demand, depending upon the niche in which you work. Industries such as software engineering, pharmaceuticals, cosmetics, medical devices, health care, fast-moving consumer goods (FMCG) and chemical development all use quality assurance professionals.

A Changing Market

Disruptive technologies that can monitor and track production are changing the job of quality assurance professionals. Companies use radio frequency identification, or RFID, tracking to monitor where products are in the manufacturing process and blockchain ledgers to investigate how or why bad products have entered the market.

This does not mean you will soon be out of work. Instead, your future employer will look for higher level attributes that will make you a more valuable member of the team.

Expertise in a specific industry, project management, data analysis and the ability to understand people and how they use products will stand you in good stead in the future, according to Northeastern University Graduate School .

How to write a quality assurance resume

You know the devil is in the details. That’s why, before you even start thinking about your quality assurance resume, you need to know what should go into it. Your CV should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

You will appreciate the structured approach to resumes as you are detail-oriented and process-driven. Each element above should maintain a consistent tone that falls in line with the culture of the company to which you are applying and the nature of your role. That means personalizing each application. Your resume should also reflect your attention to detail and the streamlined processes you develop.

You can achieve that by:

• Keeping your future employer’s needs in mind and write as if you are communicating with that company
• Make a winning first impression with a clean, professional design and template that represents your style visually
• Optimize your resume with keywords and phrases that will help you overcome the Applicant Tracking System (ATS) hurdle.

A great reason to get personal

There’s another reason you should personalize your resume and it’s the least personal reason imaginable: algorithms. Applicant Tracking Systems use algorithms to rank your resume against other candidates, so no matter how great your prose is, if you don’t get past this software, you won’t be seen by a hiring manager.

There are hundreds of different ATS programs and each company may use a different one, so there’s no definitive guide to beating them, but if you take these steps, you will greatly improve your chances of being seen by a recruiter.

• Analyze the job listing and compare it to your resume.
• Make sure you use the exact wording that you find in the listing
• Add any skills you have that are mentioned
• Use standard section headings.

Don’t leave any relevant information for your cover letter (see our templates and examples here). The ATS may not scan it at all. Instead, use your cover letter to complement your resume and add more personality to your candidacy.

Choosing the best resume format for quality assurance

The tried-and-true reverse chronological order resume is most likely to be your best bet format. Why? Because it works and because it makes it easy for recruiters to find the information they seek within your quality assurance resume. 

If you are in a technology or specialty field and need to highlight niche or complex skills, you may want to use functional resume format instead. Within this format, you can expand your skills section to show off your expertise and contract your employment history to a simple listing of employers or contract engagements. 

Other life situations that call for different resume types are gaps in work history, first-time entry into the job market or career changing. Check out our alternate formats for more information on how to write resumes in those circumstances.

Resume summary example

What is a resume summary? Don’t get hung up on the word summary. If it helps you to imagine this section better, think of it (or even call it) a profile. While the rest of your quality assurance resume is concisely written, here you have about five sentences to delve into your personal work philosophy and explain exactly why you are the right person for the job.

Essentially, you are answering the following question the hiring manager has: How will you alleviate my pain point? Hiring managers have a position to fill for a reason and they crafted the job description to find the person to solve their problem. Make sure you tell them how you will do that in your summary. Don’t be shy! Include complimentary words to describe your personality and work style as well as your quality assurance abilities.

Since this may be the toughest section to compile, check out some of our related resume samples for more guidance. We offer a production worker resume sample, manufacturing technician resume example, material handler resume sample, machine operator resume example and operations manager resume sample among others.

See the quality assurance resume example text below to get you started.

Experienced and reliable Quality Assurance professional with over ten years of experience working in companies to ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency.

Employment history sample

Your employment history section is where reverse chronological order comes into play on your quality assurance CV. Start with your most recent job and work your way back no farther than 10 years. Think through all the responsibilities you’ve had as a starting point. Then, try to show how you solved problems and improved processes through those responsibilities.

There’s no need to write in complete sentences on a CV. Start out with a strong verb that describes an action you took and how it solved a problem. Include hard data, if you have it, or details that show your results. The more specific you can be, the better your resume is.

Reduced production time by 15 seconds, leading to 10%  increased products to market and error rate to .001% from .005%, realizing a 5% cost savings.

 Cut production time and error rate.

The resume sample text below gives you an idea of an employment history.

Quality Assurance Administrator, Rejuvenate Products, Miami August 2012 - September 2019

• Inspected material prior to production to ensure authenticity and quality.
• Performed tests on all devices prior to and during production.
• Monitored and tested equipment prior to recording data.
• Reported any issues to senior management immediately.
• Made suggestions to enhance the safety and efficiency of products.
• Removed products and materials that failed to meet established guidelines.  

Quality Assurance Analyst, First Line Manufacturing, Fort Lauderdale May 2008 - July 2012

• Studied blueprints and operations prior to performing inspections.
• Used a combination of handheld and electronic inspection equipment.
• Recorded inspection results and prepared detailed reports.
• Offered suggestions to enhance the safety and overall quality of products.
• Worked with senior executives to develop problem-solving strategies.

Resume skills example

Why do you need a skills section? After all, these attributes appear in your summary and work history sections. You need this section of your quality assurance resume because it allows hiring managers to quickly decide whether you’re a great candidate without drilling further down into your document.

Within this vital component of your resume, you should list your top 5-7 skills, tailored to each individual job. Above, we mentioned that you need to be excellent at understanding people, and that is true. Make sure you list those soft skills as well as the technical skills you have developed throughout your career.

The importance of soft skills

The quality assurance software company InfinityQA lists several important technical and data analysis skills, but also says the following attributes are necessary in quality assurance personnel:

• Problem-solving
• Positive communication with other departments and suppliers
• Willingness to learn new skills
• Communication
• Sound judgment and decision-making

See the quality assurance professional resume example content below.

• Detail Oriented
• Teamwork Skills
• Interpersonal Skills
• Problem Solving Skills

Quality assurance resume education example

The education section of a quality assurance resume sample shows off your academic successes. You probably have a bachelor’s degree and maybe even an advanced degree. List those here. (No need to include your high school diploma if you have a master’s degree.)

You may also choose to list any professional certificates you have earned or classes you have taken that are relevant to your career.

If you have more than one or two professional affiliations, awards or publications and you have the space, consider adding a section to include those.

See resume example content for formatting this section below.

Bachelor of Communications, University of Miami, Miami September 2004 - May 2008  

High School Diploma, St. Anne's Preparatory School, Jacksonville September 2000 — May 2004

Resume layout and design

Presentation may not be everything, but it sure is a lot. You’re a detail-oriented person so make sure your attention to detail extends to your design and layout. Make your design stand out without getting flashy. Your goal is to keep it clean and organized, just like your work process. Check out our resume samples for ideas.

Here are some tips to keep in mind:

• Go easy on your reader’s eyes by leaving plenty of white space.
• Stay away from gimmicks and flash -- you want hiring managers to read the content, not be distracted by the layout.
• Resist the temptation to narrow the margins or lower the type size to fit in more of your amazing accomplishments. If it’s too hard to read, your carefully crafted bullet items won’t matter.
• Proofread, or use an online resume-builder (like ours) that includes spellcheck.

Consider using one of our expertly-designed resume templates to save time and the hassle of formatting your document. 

Key takeaways for a quality assurance resume

• Depending on the niche, quality assurance professionals have some good opportunities, if they can show higher-level skills.
• Understanding people is as important as your highly developed technical and data analysis talent.
• Take the time to focus your resume sample for each prospective employer.
• Make sure your detail orientation shines through in your layout and design.
• Using the online resume maker as a way to make your life easier and the job application process - faster!

Beautiful ready-to-use resume templates

Quality Assurance (QA) Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples
• How To Write a Quality Assurance (QA) Resume
• Entry-level
• Senior-level

Quality Assurance Text-Only Resume Templates and Examples

Jane Suttree (586) 908-8901 [email protected] 8918 Silver St, Apt 312, Houston, TX 77005

A Quality Analyst with three years of experience, specializing in application testing, SQL, automation, and product development. A proven record of identifying vulnerabilities and performing comprehensive quality assurance audits for web-based software applications.

Professional Experience

QA Analyst, KBR, Inc., Houston, TX November 2020 – Present

• Write, monitor, and execute web application tests using Telerik and collaborate with product development team to identify and resolve technical issues
• Develop SQL queries for the extraction of needed data
• Design automated systems to improve efficiency of organization’s QA department, resulting in a reduction of over 20 manual testing hours per week

Junior Quality Assurance Analyst, University of Oklahoma, Norman, OK September 2019 – November 2020 

• Performed application testing for the university mobile application, which included diagnosing bugs, troubleshooting issues, and improving performance
• Identified opportunities to improve the user experience and develop new features, including the integration of Blackboard assignments
• Application testing

Bachelor’s Degree in Computer Science UNIVERSITY OF OKLAHOMA Norman, OK, September 2015 – June 2019

Rick Holden (706) 455-4903 [email protected] 290 Red Ridge Rd, Summit, AZ 85756

A Quality Assurance Analyst with seven years of experience in front-end development, specializing in application testing, UX optimization, and technical writing. A strong history of refining UX copy for mobile applications and new product releases.

QA Analyst, Caterpillar, Tucson, AZ January 2019 – Present

• Develop test plans, cases, and reports for upcoming product releases, evaluate the user experience, and perform validation testing to support new product introductions
• Conduct analysis on the user experience for web and mobile applications, perform QA testing, and create UX copy to ensure optimal functionality for users
• Support front-end development using JavaScript, HTML, and CSS

QA Analyst, PowerSchool, Sacramento, CA March 2013 – December 2018

• Conducted exploratory testing to find and fix bugs before new product and feature releases, and created over 1K regression tests using the Selenium framework
• Led a complex project to develop and implement a Selenium test automation framework, which saved over 30 work hours per week and reduced labor costs by $50K

Bachelor’s Degree in Computer Science UNIVERSITY OF CALIFORNIA, DAVIS Davis, CA, September 2008 – June 2012

• Exploratory testing
• Documentation

Certifications

• Certified Software Quality Analyst, International Software Certification Board, 2015

Xavier McNichols (506) 785-3940 [email protected] 5061 Boulder Blvd, Missoula, MT 59801

A Quality Assurance Analyst with 10+ years of leading multi-million dollar product launches, specializing in Cypress, Postman, Lighthouse, Jira, and Asana. A strong history of developing and managing QA departments to drive successful product launches for enterprise companies.

QA Team Lead, From Software, Los Angeles, CA   April 2017 – Present

• Develop test plans, cases, and reports to improve performance and optimize user experience for Dark Souls 3 and Elden Ring releases generating over $30M in sales
• Manage communications with product and operations teams to ensure that flagged issues are being dealt with in a timely manner
• Lead a team of quality assurance specialists, game testers, and developers to optimize the gameplay experience and identify defects and bugs

QA Analyst, Workiva, Billings, MT September 2008 – April 2017

• Assisted QA manager with daily test monitoring and status reporting
• Flagged bugs and relayed technical issues to IT operations engineers
• Developed test cases for API testing
• Designed and implemented automated testing systems, resulting in a 30% reduction in QA turnaround time

Bachelor’s Degree in Computer Science UNIVERSITY OF MONTANA Missoula, MT, September 2004 – June 2008

• API testing
• Project management
• Certified Advanced Level Test Manager, International Software Testing Qualification Board, 2019

How To Write a Quality Assurance Resume

Creating a QA resume is like creating a testing plan or writing code for a software application. You must understand all the building blocks of the document so you can put them together cohesively to demonstrate your professional experience, education, and skills. This guide provides tips for doing just that. You’ll learn more about writing a strong professional summary and conveying your most compelling career achievements.

1. Create a profile by summarizing your quality assurance (QA) qualifications

Craft an engaging opening summary to grab the attention of the hiring manager. Start with a sentence that lists your title, years of experience, and three to four specializations that match the job description. Show potential employers you have a proven track record of success within the industry. For example, if the job listing is for a QA lead, you might reference that you’ve managed projects or small QA teams to establish your leadership experience. Or, if the job posting includes a need for someone who can develop testing reports, include that experience in the summary.

Senior-Level Profile Example

A QA analyst with over 10 years of leading multi-million dollar product launches, specializing in Cypress, Postman, Lighthouse, Jira, and Asana. A strong history of developing and managing QA departments to drive successful product launches for enterprise companies.

Entry-Level Profile Example

A quality analyst with three years of experience specializing in application testing, SQL, automation, and product development. A proven record of identifying vulnerabilities and performing comprehensive QA audits for web-based software applications.

2. Showcase your quality assurance (QA) experience

Avoid being vague when describing your professional experience. Highlight specific projects you worked on and emphasize the value you bring to teams, clients, and organizations. Display specific numbers, data, and metrics to establish a scope for your achievements. This provides important context for the reader and adds depth to your accomplishments. For example, if you automated a QA testing process, mention a reduction in work hours or labor costs. If you were performing debugging for a game or app, mention the number of users or revenue.

Think carefully about each bullet point you write in this section, and follow a formula that includes an action verb, context, and a positive outcome or metric. If you don’t have exact numbers, be as specific as possible about your contributions and projects.

Senior-Level Professional Experience Example

QA Team Lead, From Software, Los Angeles, CA | April 2017 – present

• Develop test plans, cases, and reports to improve performance and optimize user experience for Dark Souls 3 and Elden Ring releases generating over $30 million in sales
• Lead a team of QA specialists, game testers, and developers to optimize the gameplay experience and identify defects and bugs

Entry-Level Professional Experience Example

QA Analyst, KBR, Inc., Houston, TX | November 2020 – present

• Design automated systems to improve the efficiency of the organization’s QA department, resulting in a reduction of over 20 manual testing hours per week

3. Outline your education and quality assurance (QA)-related certifications

Education and professional certifications can help you stand out. If two resumes have similar experience and skills, employers often look to education as a differentiator — and some employers will only hire QA professionals with an associate degree or higher.

Certifications can be especially important to include, as they might position you for higher pay or more opportunities with the employer in the future. Always include credentials such as Certified Test Engineer, Certified Software Quality Analyst, or Certified Associate in Software Testing if you have them.

• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor’s Degree in Computer Science
• University of California, Davis, CA – June 2012
• [Certification Name], [Awarding Organization], [Completion Year]

4. List your key quality assurance (QA) skills and proficiencies

Ensure your resume includes relevant skills and proficiencies. Use the same verbiage to describe the skills listed in the job posting whenever possible. For example, you might already include that you’re familiar with Agile. However, if the employer specifically listed Waterfall or Scrum, update your skills or experience sections to include these additional project management skills. Use your skills section to highlight specific software, programs, and QA testing methods. Here are some common proficiencies employers look for when hiring QA professionals:

How To Pick the Best Quality Assurance Resume Template

Look for a template that helps you emphasize skills important to QA positions. The ability to organize and present data is important to success in QA, so your template should be organized and present information clean and compellingly.

White space is important because QA professionals tend to have resumes heavy on technical skills and information. Choose a template that doesn’t crowd the page and supports easy scanning so hiring managers can quickly look for the data most relevant to them.

Frequently Asked Questions: Quality Assurance Resume Examples and Advice

What are common action verbs for quality assurance resumes -.

To best capture the attention of hiring managers, your resume must be active and easy to scan. Using action verbs — especially at the beginning of sentences and bullet points — helps achieve this goal. Instead of listing programming languages you used while working for a past employer, write something like, “Drove development efforts and reduced manual QA testing for Java and C++ programs.” Pair action verbs with accomplishments to create positive sentences for your resume, such as, “Diagnosed and resolved critical bugs in the API app prior to live deployment, which reduced downtime and saved over 20 work hours.”

How do you align your resume with a job description? -

Creating a single stellar resume and sending it out to every potential employer can limit your chances of success. Instead, take time to write an excellent resume and tweak it for every posting. Look for specific skills in your job description and ensure they appear on your resume. For instance, if an employer wants a candidate familiar with Cucumber Pro, list Cucumber Pro specifically in your skills section and provide an example of you using it in your professional experience.

Job opportunities for software developers, QA analysts, and testers are growing at a rate that’s much faster than average, with an increase in positions of 25% through 2031, according to the Bureau of Labor Statistics. With so many potential jobs, it’s important to take time to ensure your resume shows why you’re qualified for specific positions and not just in general.

What is the best quality assurance resume format? -

The reverse chronological format is ideal for QA professionals. This approach emphasizes your most recent and relevant work history while still conveying your career progression. Functional resumes should be avoided in most situations, as simply listing skills isn’t usually enough to warrant an interview. At the entry level, you could instead feature your academic projects and QA skills above your professional experience section.

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Quality Assurance Resume & Guide

When you are on the hunt for a new (IT) Quality Assurance Analyst role, then it is helpful to start with checking out examples of proven, professional, QA resume samples first.

With hundreds of other Quality Ensurers looking for a new position every day, you want to make sure your resume stands out from the others by being both informative and intriguing.

Let's make a killer resume now!

What you can read in this article

Quality Assurance (QA) Resume PDF's

Or download these resume examples in PDF at the bottom of this page for free

The QA Resume Guide

What to highlight.

No matter how long you have been working as a quality analyst, there are a few key things that employers need to know about your background and skills.

The first thing employers want to know is if you are familiar with manual testing, automated testing, or both. Make sure to also give an idea of the tools you have used for both automated and manual testing, as employers usually want you to have knowledge of the specific tech stack they are using.

The next thing to include is the type of software you have tested. In your summary, as well as in each position description, include whether you tested desktop, cloud, or mobile applications.

You also need to explain the types of testing you have done. This could include regression testing, black-box testing, white-box testing, and many others.

Lastly, you want to explain your experience in writing test plans, test cases, and test scripts from scratch.

Resume Sections

1. contact information :.

• Phone Number

2. Profile :

1 – 3 sentences giving a broad overview of your background, years of experience in the industry, the types of testing you have done (manual or automated), and the type of software you are familiar with testing.

3. Employment History :

Showcase your employment history and include a list of your daily responsibilities.

4. Education/ Certifications/ Coursework/ Training :

Although it is not necessary to have a degree to work as a Quality Assurance Analyst, some employers look for at least a Bachelor’s degree in Computer Science or a related field. Include your degree, as well as any additional certifications or training you have done here.

5. Key Skills :

List of key skills that you possess that are also found in the job descriptions for the positions you are applying for.

Quality Assurance Resume Responsibilities

No matter how long you have been a quality assurance analyst, try incorporating these responsibilities into your employment history.

• Writing test plans, test cases, and test scripts from scratch
• Writing custom SQL queries
• Flagging bugs and defects and relaying issues to the software engineers
• Validating that user expectations are achieved during the testing process
• Reviewing user requirement documents to ensure that requirements are testable
• Performing manual or automated testing on key pieces of software
• Conducting exploratory testing to evaluate the robustness and functionally of the software products

Quantifying Your Resume

Employers love numbers because it makes your experience feel more tangible. When writing your resume, if you can answer the questions, “ How much ?” or “ How many ?”, you should include that number in your resume. For instance:

• How many other QA analysts were on your team?
• How many years of experience do you have?
• How long did it take to test the software?

QA Resume Soft Skills

Fortunately, when it comes to a QA, it is more important to have solid technical skills than it does to have soft skills. That being said, in today’s IT environment, more teams are moving towards an Agile/ Scrum approach, which means you need to interact with your team members in a more regular and collaborative way. To show employers that you have the soft skills they are looking for, try to incorporate these into your profile, key skills, and cover letter sections:

• Detail-oriented
• Process-Oriented
• Investigative

Action Verbs for Your QA Analyst Resume

Download QA Resume Samples

Resume – IT QA Analyst (2).PDF

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• • Developed comprehensive test plans for evaluating new financial aid system functionalities, leading to a 15% reduction in post-deployment issues.
• • Collaborated with IT and stakeholders to streamline Title IV financial aid processing, enhancing user satisfaction by 20%.
• • Analyzed current financial aid processing metrics, resulting in actionable recommendations that increased compliance by 25%.
• • Implemented automated testing strategies that cut down system testing time by 30%, driving more efficient release cycles.
• • Led cross-functional teams to maintain and improve COD reporting accuracy, achieving a 99% error-free rate.
• • Directed user requirement collection initiatives for system enhancements, influencing the future roadmap of financial aid management tools.
• • Managed end-to-end testing of Title IV aid process changes, which improved processing efficiency by 35%.
• • Spearheaded vendor collaboration sessions to align system updates with federal regulatory changes, ensuring 100% compliance.
• • Conducted in-depth data analysis that identified key bottlenecks in financial aid application processing.
• • Orchestrated and executed a training program for SEI staff on Title IV aid processing nuances, leading to a reduction in tier three support tickets by 40%.
• • Monitored and verified the security measures for financial aid systems, maintaining integrity for over 10,000 student records.
• • Analyzed and reported on financial aid trends using advanced statistical methods, contributing to strategic decision-making.
• • Provided expert analysis on large data sets, leading to a 10% improvement in Title IV funds utilization.
• • Enhanced reporting capabilities of financial aid metrics to support executive decision-making and strategic planning.
• • Simplified the complexity of data obtained from industry sources through effective visualization techniques.

5 Quality Assurance Analyst Resume Examples & Guide for 2024

Your quality assurance analyst resume must reflect an exceptional attention to detail. It is crucial to highlight your ability to identify and rectify errors. Additionally, your resume should showcase your analytical skills. Proven experience in developing effective testing frameworks is a must.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a quality assurance analyst, articulating the complex mix of technical skills, attention to detail, and critical thinking abilities in a concise resume can be a daunting challenge. Our guide is specifically tailored to help you frame your diverse expertise within clear, professional narratives, ensuring your resume stands out to potential employers.

• Defining the highlights of your quality assurance analyst career through your resume summary, objective, and experience.
• Real-world quality assurance analyst resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand quality assurance analyst resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the quality assurance analyst resume isn't the right one for you, take a look at other related guides we have:

• Quality Auditor Resume Example
• Quality Assurance Manager Resume Example
• Quality Manager Resume Example
• Supplier Quality Engineer Resume Example
• Quality Inspector Resume Example
• Quality Assurance Supervisor Resume Example
• Release Manager Resume Example
• Quality Consultant Resume Example
• Quality Control Engineer Resume Example
• Quality Control Specialist Resume Example

The importance of format and layout in your quality assurance analyst resume

Achieve this balance by:

• Listing your experience, beginning with the most recent and relevant , in reverse chronological order;
• Ensuring your header contains essential information, such as contact details , a headline, and a portfolio link. Include a professional photo in the quality assurance analyst resume header if you have one;
• Including only the most important and relevant resume sections to showcase your expertise and stand out from other candidates;
• Editing your quality assurance analyst resume to be no longer than two pages if you have extensive relevant experience. Use your limited resume space judiciously.

Also, remember that your quality assurance analyst resume might initially be scanned by an Applicant Tracker System (ATS).

When it comes to ATS:

• Opt for simple and legible fonts like Raleway, Rubik, Lato, etc., making your experience easy for the ATS to scan;
• Use serif and sans-serif fonts, both of which are ATS-friendly;
• Avoid overused options like Arial and Times New Roman, which, while suitable, may lack personality.

Contrary to a common myth, our recent study shows that the ATS can effectively process both one-column and two-column resumes. Learn more about this in the ATS myths guide .

Finally, when submitting your quality assurance analyst resume, always export it as a PDF to ensure all information remains intact, making the document easier to print, read, and scan.

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If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

Don't forget to include these six sections on your quality assurance analyst resume:

• Header and summary for your contact details and to highlight your alignment with the quality assurance analyst job you're applying for
• Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
• Skills section to further highlight how your profile matches the job requirements
• Education section to provide your academic background
• Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Demonstrated experience with different testing methodologies and processes such as Agile, Scrum, Waterfall, TDD (Test Driven Development), and BDD (Behavior Driven Development).
• Proficiency with QA tools and software testing suites, such as Selenium, JIRA, QTest, or TestRail, indicating the hands-on experience of the candidate with automated and manual testing tools.
• Knowledge of programming and scripting languages relevant to test automation, including but not limited to Java, Python, C#, or JavaScript.
• A strong understanding of quality metrics and performance indicators, along with experience in creating detailed, comprehensive, and well-structured test plans and test cases.
• Evidence of communication and collaboration skills, emphasizing experience with cross-functional teams and the ability to articulate technical issues to non-technical stakeholders.

Experts' advice on writing your quality assurance analyst resume experience

While the excitement and motivation for writing your quality assurance analyst resume was present in the first hour (or so), you now find yourself staring at the blank page.

The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.

To help you write this resume section, here are four mistakes you need to avoid:

• Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
• Including irrelevant work experience items . Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
• Focusing on responsibilities instead of accomplishments. Your quality assurance analyst resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
• Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your quality assurance analyst resume experience section. Make sure to include it alongside numbers and results.

Two more things you need to remember about your resume experience section.

The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).

The second are action verbs. Each of your experience bullets should start with a strong action verb , followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.

Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.

• Devised a comprehensive testing strategy for a newly developed SaaS product, increasing product stability by 40% over the testing period.
• Executed over 1500 automated and manual test cases, identifying and documenting 300+ defects, leading to a smoother product launch.
• Led a team of 5 QA testers in a high-paced development environment, enhancing overall team efficiency through the implementation of agile methodologies.
• Spearheaded the quality assurance process for mobile applications, ensuring a consistent and bug-free user experience across 20+ app updates.
• Collaborated closely with cross-functional teams to integrate user feedback into iterative testing, reducing user-reported issues by 55%.
• Optimized test coverage by incorporating exploratory testing techniques, which led to the early detection of critical usability pain points.
• Implemented a new automated testing framework using Selenium, which reduced the regression testing cycle time by 50%.
• Trained and mentored 4 junior QA analysts in the use of testing tools and best practices, enhancing the overall skill set of the department.
• Played a pivotal role in the successful migration of the client database, ensuring zero downtime and 100% data integrity.
• Formulated and executed a test plan for a major e-commerce platform update, preventing potential revenue loss of over $2 million.
• Performed thorough security vulnerability assessments resulting in the strengthening of data encryption measures and safeguarding customer information.
• Conducted multivariate testing to enhance website conversion rates by 18%, significantly boosting online sales.
• Established a Continuous Integration/Continuous Deployment pipeline, improving deployment frequency from once a fortnight to daily deployments.
• Directed user acceptance testing protocols for custom enterprise software, ensuring alignment with end-user requirements and operational standards.
• Negotiated with 3rd party vendors to incorporate specialized testing tools, enhancing the precision of load and performance testing procedures.
• Modernized legacy testing suites by introducing behavior-driven development testing methods, leading to improved test clarity and developer engagement.
• Conducted bilingual testing for the company’s CRM platform to ensure compatibility and localisation accuracy in English and Spanish markets.
• Facilitated productive defect management meetings with stakeholders, reducing defect resolution time by 30%.
• Initiated and led a targeted testing initiative to assess and improve a critical financial software's compliance with international regulations.
• Managed risk-based testing efforts that focused on high-risk areas of applications, conserving resources and prioritizing key functionalities.
• Developed custom testing metrics and dashboards to provide real-time insight into test progress and defect density for the software lifecycle.
• Led a team of 10 in the development of an automated API testing suite, resulting in a 35% increase in back-end testing efficiency.
• Interfaced with customer support teams to understand client issues, translating them into actionable test cases that decreased incident reports by 25%.
• Facilitated a cross-departmental initiative to align development and QA processes, culminating in a unified workflow that shortened the release cycle by 15%.

Quantifying impact on your resume

• Specify the percentage of product defects reduced due to your quality testing procedures.
• Include the number of test cases created, executed, and automated to demonstrate testing volume and efficiency.
• Detail the amount of time saved on testing cycles through process optimizations and test automation.
• Mention the percentage increase in test coverage achieved and its impact on product quality.
• Quantify the reduction in post-release bugs or customer complaints as a result of improved quality assurance practices.
• List any cost savings generated from identifying and resolving issues prior to product launch.
• Highlight the number of successful releases or projects supported by your quality assurance efforts.
• Detail the volume of data analyzed during testing to emphasize your capacity to handle large-scale testing scenarios.

Action verbs for your quality assurance analyst resume

What to do if you don't have any experience

It's quite often that candidates without relevant work experience apply for a more entry-level role - and they end up getting hired.

Candidate resumes without experience have these four elements in common:

• Instead of listing their experience in reverse-chronological format (starting with the latest), they've selected a functional-skill-based format. In that way, quality assurance analyst resumes become more focused on strengths and skills
• Transferrable skills - or ones obtained thanks to work and life experience - have become the core of the resume
• Within the objective, you'd find career achievements, the reason behind the application, and the unique value the candidate brings about to the specific role
• Candidate skills are selected to cover basic requirements, but also show any niche expertise.

Recommended reads:

• How to Put Cum Laude on Your Resume
• How To Include Your Relevant Coursework On A Resume

List your educational qualifications and certifications in reverse chronological order.

Balancing hard and soft skills in your quality assurance analyst resume

Recruiters indeed pay close attention to the specific hard and soft skills candidates possess. Hard skills refer to technical abilities or your proficiency in technologies, while soft skills are the personal attributes and qualities developed over your lifetime.

If you're unsure about effectively quantifying these skills on your resume, follow our step-by-step guide. It's crucial to first understand the key job requirements for the role. Doing so enables you to accurately list your:

• Hard skills in sections like skills, education, and certifications. Your technical expertise is straightforward to quantify. Most organizations find it sufficient to mention the certificates you've earned, along with your proficiency level.
• Soft skills within your experience, achievements, strengths, etc. Defining interpersonal communication traits in your resume can be challenging. Focus on showcasing the accomplishments you've achieved through these skills.

Remember, when tailoring your quality assurance analyst resume, ensure that the skills you list match exactly with those in the job requirements. For instance, if the job listing specifies "Microsoft Word," include this exact term rather than just "Word" or "MSO."

Top skills for your quality assurance analyst resume:

Test planning and documentation

Functional and regression testing

Automated testing tools (e.g., Selenium, QTP)

Programming languages (e.g., Java, Python, SQL)

Performance testing

Defect tracking tools (e.g., JIRA, Bugzilla)

Continuous Integration/Continuous Deployment (CI/CD) practices

Database management and queries

Understanding of software development lifecycle (SDLC)

Cross-browser and cross-platform testing

Analytical thinking

Problem-solving

Attention to detail

Effective communication

Time management

Team collaboration

Adaptability

Critical thinking

Customer focus

Proactive mindset

Showcase any ongoing or recent educational efforts to stay updated in your field.

The basics of your quality assurance analyst resume certifications and education sections

Improve the education and certification sections of your quality assurance analyst resume by:

• Dedicating more prominent space to certificates that are more recent and have helped you update your skill set
• Keeping all the information you list to the basics: certificate/degree name, institution, and graduation dates
• Writing supplementary information in the details of your certification or education section, only if you lack experience or want to show further skill alignment
• Including your credential or license number, only if the information is valid to your application or certification

Within quality assurance analyst job adverts, relevant education, and certification are always listed within the key prerequisite for the role.

Ensure you meet all job requirements with some of the leading certificates in the industry:

The top 5 certifications for your quality assurance analyst resume:

• Certified Software Quality Analyst (CSQA) - QAI Global Institute
• Certified Software Test Engineer (CSTE) - QAI Global Institute
• Certified Test Engineer (CTE) - International Institute for Software Testing (IIST)
• Certified Manager of Software Quality (CMSQ) - QAI Global Institute
• International Software Testing Qualifications Board Certified Tester (ISTQB-CT) - International Software Testing Qualifications Board

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• Should I Put In An Incomplete Degree On A Resume?
• How To List Certifications On A Resume (Examples Included)

Which one to use: a resume summary or a resume objective?

The quality assurance analyst resume summary or objective serves as a good introduction to your experience for recruiters.

Have you ever wondered which one (the summary or objective) will be more appropriate for your quality assurance analyst resume?

• If you are a less experienced professional, write a resume objective statement. The objective is about three sentences long and provides recruiters with information about your career goals, strengths, and achievements . It should basically denote how you see yourself in this particular role, and what is your relevant experience and/or know-how;
• If you happen to have plenty of relevant experience, select your most impressive achievements for your resume summary. The summary is no longer than five sentences and serves as a storytelling instrument - highlighting your greatest career wins . Don't forget to align your summary with the job requirements to ensure your resume stays relevant to the role.

Read on for more information and examples of resume summaries and objectives from real world professionals.

Resume summaries for a quality assurance analyst job

• Dedicated Quality Assurance Analyst with 7+ years of experience in the high-paced tech industry, adept at automated testing tools and methodologies. Boasts a track record of reducing defect rates by 25% at TechSolutions Inc. by implementing robust testing protocols and improving the team's agile practices.
• System Administrator turned Quality Assurance enthusiast, bringing over 10 years of IT infrastructure expertise into software testing. With a keen eye for detail and strong knowledge of SQL and Python, I successfully spearheaded the migration of server data validation processes at GlobalTech Corp, enhancing overall system reliability.
• Former Project Manager with a decade of experience in the construction industry who has successfully transitioned to Quality Assurance. Leveraging project management skills, a deep understanding of risk management, and a beginner’s proficiency in Java, aiming to ensure the highest software quality standards and improve user experience.
• With 5 years of rigorous experience in a consumer electronics environment, I bring a nuanced understanding of end-user requirements to the Quality Assurance sphere. Excelled at deploying timely quality control measures that resulted in 30% fewer customer complaints year-over-year for BestTech's flagship products.
• Eager to assimilate the values of a cutting-edge software development team as a burgeoning Quality Assurance Analyst. Although new to the field, I am committed to mastering test automation and possess a foundational knowledge of C# and Agile workflows, aiming to contribute significantly to product excellence and customer satisfaction.
• Aspiring Quality Assurance Analyst equipped with a Bachelor's in Computer Science and comprehensive coursework in software development life cycle and testing principles. Despite lacking direct industry experience, I am passionate about delivering flawless user experiences and continuously engaging in professional development to master the latest QA tools and practices.

Other relevant sections for your quality assurance analyst resume

Apart from the standard quality assurance analyst resume sections listed in this guide, you have the opportunity to get creative with building your profile. Select additional resume sections that you deem align with the role, department, or company culture. Good choices for your quality assurance analyst resume include:

• Language skills - always ensure that you have qualified each language you speak according to relevant frameworks;
• Hobbies - you could share more about your favorite books, how you spend your time, etc. ;
• Volunteering - to highlight the causes you care about;
• Awards - for your most prominent quality assurance analyst professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your quality assurance analyst professional profile.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your quality assurance analyst achievements rather than just duties;
• Emphasize your accomplishments in the quality assurance analyst experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Quality Assurance Analyst resume?

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Quality Assurance Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the quality assurance job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Assists with developing and providing educational programs for direct care staff that will improve individual and group performance on OASIS/documentation
• Working closely with developers and product managers in feature-based teams during each iteration, to make sure acceptance criteria are met
• Liaise with the QA and development teams to understand how testing is currently performed and propose improvements and implement improvements
• Assist in developing test modules, perform data preparation, create test scripts, and produce testing outputs
• Develops and maintains good working relationships with cross-functional teams to ensure a productive working environment
• Generate and manage trending quality scores and relevant data while providing reports to stakeholders as prescribed by TQA Management
• Establishing and maintaining strong working relationships across CCB businesses and other control groups (i.e., risk management, compliance, legal, etc.)
• Working knowledge of SQL
• Assisting immediate supervisor in administrative duties that have been delegated
• Communicating status to team and senior management
• Provide recommendations
• Has working knowledge of all of the following quality assurance methods: unit, integration, regression, user interface and automated testing
• Perform automated and manual testing, analyzing, and documenting associated results
• Understand and use established QA processes and best practices, and continually improve upon them
• Develop and manage quality assurance metrics for performance improvements within overall project
• Works with QA Management to create/implement new departmental processes and improve existing ones
• Create, define and execute automated tests for new features, performance improvements, bug fixes, and production changes
• Provide test strategy/plan presentations to digital manager, project manager and QA manager
• Provide technical assistance to Developers and Project Managers to ensure software delivery is efficiently completed to QA standards
• Assists Application Development with stress and performance testing
• Provides expertise, direction and coaching to more junior staff, keep the QA Manager apprised of team member performance
• Excellent communication skills with the ability to write professional, succinct quality documentation according to company standards
• Strong analytical abilities, solid analytical and trouble-shooting skills, with the ability to quickly identify and resolve client issues
• Solid knowledge of SQL, XML, Java, C#, Visual Basic and other programming/scripting languages
• Strong structured testing knowledge and thorough understanding of quality assurance testing applications and concepts
• Solid knowledge of applying testing design principles for a variety of environments, including usability and accessibility testing
• Good verbal and written skills · Ability to teach and share information · Good presentation skills
• Excellent analytical skills and strong attention to detail
• Knowledge of biologics manufacturing is highly desirable
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
• 1 Maintaining the Quality Policy, Quality Objectives and the Quality Management System

15 Quality Assurance resume templates

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• B.S. or B.a. in computer Science, business Administration, Technology or related field
• 1 years of post BS progressive experience in computer science or related field of experience, documentation writing experience a plus
• Passion for defining details and constantly looking for flaws within our system/projects in hopes to define a better product

Manager of Quality Assurance Oversight & Coverage Analysis Resume Examples & Samples

• Build/Enhance and manage Quality Assurance Oversight & Coverage Analysis to ensure that proper controls are in place and the Quality Assurance & Testing team is appropriately covering Agency, Investor and Regulatory Quality Assurance requirements
• Leverage Chase Legal and Compliance to ensure minimum quality testing requirements are met
• Monitor for consistent application of internal controls through all four QAT work streams: Originations, MHA, Servicing & Default
• Partner with Op Risk & Controls to ensure RSCA is properly completed and install tracking, reporting & communications as required
• Ensure QAT internal procedures and policies are documented to accurately reflect current environment and contain components needed to cover CSA, RSCA and expectations of agency/investors/Internal Audit
• Establish reporting to effectively communicate results and strength of controls
• Identify areas of financial or operational exposure and ensure that proper controls are in place
• Ensure that QAT team is always audit ready and coverage analysis results are easily understood and available
• Establish an effective and efficient Exam Management process. QAT is included in many external and internal exams which require coordination with the QAT units for accurate and timely submissions
• Takes necessary action to resolve deficiencies noted throughout oversight and coverage analysis activities
• Provide direct leadership and performance management to direct reports with emphasis on staff and skill development, while reinforcing organizational culture of managerial accountability and employee engagement
• A minimum of 25% travel is expected during the first six months to build relationships with team and conduct initial due diligence
• Bachelor's degree required, JD strongly preferred
• 5 years experience in mortgage banking industry including experience in operations and /or operational control function required
• 8 or more years of financial services management experience strongly preferred
• Specific management experience in operations, quality control, compliance, risk management, finance, and/or default strongly preferred
• Very strong leadership skills with demonstrated success in managing complex operations function
• Excellent team development and change management skills required
• Demonstrated ability to develop performance metrics, analyze performance trends and implement changes to improve operating efficiency and organizational performance
• Solid understanding of current regulatory environment and impacts to quality and control processes
• Proficient in setting strategic direction and execution
• Experienced at implementing change across multiple locations
• Solid understanding of audit and control processes
• Strong collaboration skills with internal departments in the formulation of approaches, tactics and/or plans to deliver required business results
• Ability to work under stringent deadlines stressing urgency to achieve daily and monthly goals with expected quality and in accordance with required policies and procedures
• Strong communication and presentation skills with diverse groups and individuals
• Demonstrated ability to clearly convey information and ideas, to listen and respond appropriately to employees, external contacts and individuals throughout JPMC
• Excellent partnership skills
• Strong PC navigation skills including MS Office applications such as Excel, Word, and PowerPoint

Quality Assurance Audit Resume Examples & Samples

• 3 to 4 years + experience in Auditing, Accounting, Internal Control and/or a regulatory reporting environment
• Big 4 / Audit background strongly preferred
• CPA and / or an MBA is preferred

VP Team Lead-audit Quality Assurance Resume Examples & Samples

• 10 years experience within internal audit, with five years of management experience preferred
• Experience in planning and executing audit projects in accordance with professional standards
• Strong communication skills, both verbal and written; must be comfortable presenting results and recommendations to senior management
• Experience managing and developing a team
• Strong project management skills; must be able to manage multiple projects concurrently
• Enthusiastic, self-motivated, effective under pressure and willing to take personal responsibility/accountability

Business Quality Assurance Specialist Private Bank Resume Examples & Samples

• Working closely with the business, Supervisory Management, Compliance and other control functions to define the scope of monitoring and surveillance business activities
• Initial review of business processes and subsequent design and implementation of assurance testing procedures covering business critical areas
• Scope and design of Management Information (MIS) – compiling of data and producing regular reporting as required by senior management
• Regular liaison with front and middle office staff regarding review findings and where appropriate, escalation to senior management
• Ad-hoc regulatory remediation-related projects
• We are looking for a self-motivated individual who is enthusiastic and has a keen interest in risk and controls frameworks
• The successful candidate will demonstrate excellent organizational skills and attention to detail, including the ability to manage multiple work-streams to tight deadlines
• Strong IT skills are essential due to the data gathering and reporting elements of this role. Advanced Excel Skills including working knowledge of tools such Visual Basic, V Looks up,Pivot Tableswill be required
• Given that the role will involve communicating with employees of varying levels, with diverse roles and different native languages, the individual will need strong communication and negotiation skills
• The ideal candidate will have proven experiencein a COO, Risk or Controls function within a financial institution including some monitoring experience
• The role will support multiple EMEA locations and therefore we do seek applications from candidates that have a fluency in an additional European Language. Spanish and orGerman is highly desired and would be preferred.Those candidateswith Greek or Russian language skills are also of interest

Technology Quality Assurance Lead-digital Resume Examples & Samples

• Manage and lead a team of QA testers on Scrum development teams
• Execute manual and automated tests while development is taking place in order to identify defects as early in the process as possible
• Work with Architects and Developers to understand the system being built and develop a test plan that focuses particular attention on potential areas of vulnerability
• Minimum 6 years experience as QA tester on a software delivery team; experience with browser-based testing is preferred
• Past experience building and maintaining automated tests, particularly with Cucumber and Selenium

Quality Assurance Automation Architect Resume Examples & Samples

• Creates target state automation architecture; shares long-term automation architecture with large audiences on a regular basis
• Help define approach for extending test coverage along with creating appropriate tools, utilities, and automation scripts that assist in functional testing and creating test data (e.g. creation of excel macros, developing small utilities etc.,)
• Analyzes statistical results for baselines, trends, and anomalies to facilitate problem solving, application improvements, and reporting. Contributes ideas and recommends action based on that analysis
• Use latest technologies, tools, and techniques to develop automation and test management frameworks / tools – conduct R&D to evaluate open source tools
• Advanced experience with driving test automation through the use of HP Quality Center toolset – BPT, QTP etc
• Advanced experience and competency using various test automation frameworks such as Data Driven, Table Driven, Keyword Drive, Hybrid
• Working experience with technologies such as IIS, Apache, Websphere, XML, XSLT, etc
• Working experience with applications developed in various client side scripting technologies such as AJAX, ASP.NET AJAX, JavaScript, JQuery, JSON, etc
• Knowledge and experience with distributed systems, web application technologies, web services, multi-layered architectures, Windows tools and utilities and multiple relational database systems – primarily DB2 and SQL Server
• Automation script development skills (using any programming language)
• VB scripting, Excel Macros, QTP
• Ability to work independently with little direction, team oriented, results-driven environment

Quality Assurance / Testing Lead Resume Examples & Samples

• Work in conjunction with the Business Analysis and Development teams to ensure that applications meet requirements and are of high quality
• Manage defect tracking and reporting and ensure proper re-testing of all defects
• Assist application developers in identifying and resolving issues to meet project timeline; ensure that issues threatening project success are escalated appropriately
• Minimum 7 years of Quality Assurance testing experience
• 10 plus Years of Information Technology Experience
• Extensive years of experience in developing Test Plans, Cases and Script development
• SQA Analysis- Ability to read and comprehend business requirements and high level design deliverables well enough to create detailed test cases
• Strong experience with manual testing, testing tools (i.e. Load runner), writing test plans, and reviewing test cases
• Mercury Quality Center, Loadrunner, or other similar tools - Basic understanding including navigation between functional areas within the tool. Ability to input or load and execute test cases and document actual results within the tool. Ability to pull data from testing tools for reporting
• Can write and execute advanced SQL statements
• Understanding of relevant technologies and various development life cycles
• Regression, load, benchmarking, White and Black Box testing
• Validation of third party as well as custom developed applications
• Solid understanding of systems analysis, programming, and operations
• Expert in testing documentation and emulation tools appropriate for the QA function. (e.g. Quality Center)

Cib-quality Assurance Resume Examples & Samples

• Minimum 5 years of relevant experience in Quality Assurance role within Financial Services IT
• Hands on System, Acceptance and Non-Functional Testing Experience
• Experience working with Development, UX and Business teams
• Experience working on Agile projects
• Extensive experience with cross browser, cross OS testing
• Working knowledge of any of the following - Selenium, QTP, Ranorex, BrowserStack
• Ability to aid Development with fault finding
• Ability to define Acceptance tests and push Development on completeness
• Have the ability to operate in a dynamic environment of growth and change
• Risk awareness and risk management skills. The ability to proactively address issues and escalate as appropriate
• Co-ordination skills, specifically across locations and partner areas, taking ownership of any issues
• Strong focus on client service & delivery; with the ability to take a proactive and innovative approach
• Flexibility and the ability to multi task
• Expertise in building automation suites from scratch and ensure maximum automation coverage
• Should have involved in developing/maintaining automation frameworks
• Should have good exposure to Web Application Automation preferably hands-on expertise in Automating Applications built using jQuery/GWT etc
• Should have hand-on experience in Backend Automation (Database/XML) & Server Side Automation
• Should have Basic Knowledge of SQL & Unix

Cib-quality Assurance Analyst Resume Examples & Samples

• Working with the IDDA T24 Automation team to validate the automated regression suite and ensure new functionality is incorporated correctly
• Define and own the data management and configuration management approach of all test design assets ensuring reuse and modularization of all assets
• Review and sign off test design for junior team members and own the data requirements for the function
• ISEBISTQB Advanced Level Qualified Software testing accredited or equivalent
• Excellent communication skills and dealing with multiple distributed teams
• Good understanding of xml and service orientated protocols

Manager, Quality Assurance Review Resume Examples & Samples

• Primary contact, along with Senior Manager Quality Assurance, on QA issues and providing day-to-day management in the ongoing assessment and monitoring of quality processes/criteria established in IAS
• Propose QA sample selection of audit files based on pre-established QA review criteria
• Understand the audit objectives, business requirements, complexity of products, risks and processes, and other audit requirements to complete the QA Review
• Coordinate with Peer Reviews and execute quality assessments designed to assess and assure compliance with Institute of Internal Auditors and adopted professional standards on a pre-established percentage of audit files
• Consult with Senior Manager Quality Assurance on any matter representing a conflict of interest, or the appearance of a conflict of interest on the part of the internal audit department
• Identify and leverage best practices to contribute to continuous improvement
• Prepare Individual File Quality Assessment Reports (QAR) for Senior Manager Quality Assurance review
• Lead debrief meetings with Lead Auditors and Senior Managers and obtain buy-in of QA findings. When ratings are less than Satisfactory leads the discussion to ensure all aspects of the audit have been considered
• Summarize results and prepare Quarterly QA Reports for Senior Manager Quality Assurance review
• Respond to auditors’ questions and support auditors’ training, both formally and informally, based on QA results and trends
• Ensure the QA review checklists are up-to-date and aligned with IIA standards and IAS standards and methodologies
• Ensure related QA guidelines are current
• Support Senior Manager Quality Assurance and VP & Head of Operations on various QA projects
• 5 years of audit experience
• Self-motivated professional,striving for higher levels of professionalism, industry practices and excellence
• Ability to function with confidence in a dynamic business environment with increasingly complex and leading edge products
• Must possess an ability to concentrate and remain focused in a time-pressured environment with a variety of tight and conflicting deadlines
• Must be able to challenge peers, Senior Auditors and Executives on audit practices
• Knowledge of RBC IAS and IIA Standards and in-house applications (Auto-Audit)

E-discovery Quality Assurance Analyst Resume Examples & Samples

• Collaborate with the E-Discovery Coordinators to ensure the end to end work product is fit for purpose
• Validate the custodian research is comprehensive and accurate
• Preliminarily validate data searches have the right criteria before submission
• Ensure completed searches meet the full criteria and revert back to operations if the requirement is not met
• Assist the QA Management lead in updating and writing new policies and procedures when new data sources become part of E-Discovery
• Manage queue daily to ensure work is being quality checked and completed with SLA
• Performing metric reviews of failure/success rates of the QA and Coordinator requests
• 5 years experience in IT preferably with specialization in Quality Assurance
• 3 years experience inan IT technical support capacity
• Organizational knowledge of JPMC a strong plus
• E-Discovery or litigation related experience a plus
• Experience with technical writing and documentation
• Highly organized and an effective communicator
• Bachelor’s Degree or equivalent technical certification

Automation Quality Assurance Analyst Resume Examples & Samples

• Drive the tracking, communication, and resolution of application defects. Assist Application Developers, Business Analysts, and Production Support staff in identifying and resolving defects
• Participate in production checkouts and post-implementation support for releases - this will include some weekend and off-hours support
• Minimum of 5 years experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices. Familiar with Waterfall and Agile project methodologies
• Minimum of 5 years experience in design of detailed functional and regression test plans, and creation and execution of test scripts
• Minimum of 3 years hands-on experience in automation testing using QTP or equivalent tool. Proficient in designing, developing and executing automation test cases
• Hands-on experience in performance testing using Load Runner or equivalent tool and proficiency in designing, developing and executing performance test cases a plus
• 3 years experience working with HP Quality Center Suite - ALM 11, QTP automation tool
• 3 years experience working with Load Runner or equivalent tool. Selenium, Load Runner, or JMeter a plus
• Familiarity with UNIX commands. Ability to develop UNIX shell scripts a plus

Quality Assurance Technical Engineer Resume Examples & Samples

• Strong Unix/Shell and Perl scripting
• Oracle and/or Sybase DB
• Requires a logical approach to problem solving
• Can work in a high pressured environments, managing multiple customer demands
• Financial Information eXchange (FIX) protocol
• ITRS Geneos monitoring

Default Quality Assurance Analyst Resume Examples & Samples

• Minimum of 4 years experience in mortgage servicing. Process and performance knowledge of Collections, Loss Mitigation (Retention and Liquidations), Foreclosure, Bankruptcy, Property Preservation, Default Reporting, REO and/or Claims. Specialized experience in the loan modification process, preferred
• 3 or more years of experience in a senior reporting/audit/quality control position required
• Ability to follow complex methods and procedures in diverse routine and non-routine tasks

Quality Assurance Resume Examples & Samples

• Managing a large team with a mix of FTE, FTC, onshore, offshore and managed service personnel
• Managing an automation team responsible for regression automation, regression execution and reporting and core platform regression testing (desktop testing and core applications)
• Working closely with all application development teams to provide consistency and transparency for testing services
• Driving strategic thought leadership around testing practices
• Managing testing budget
• Client relationship management with application development and UAT partners in Wealth Management
• Participating in SDLC and Release Management functions relative to testing services
• Capability of working across organizational boundaries and effecting change through partnership
• Strong background in functional, performance, stress and integration testing
• Knowledge of testing platforms and software (e.g., HP Quality Center, QTP, Test Complete, Selenium, etc.)
• Knowledge of software development life cycle including release management models
• Experience in implementing and evolving testing services across a large organization
• Capability of adapting to an evolving environment

Quality Assurance VP-operations Risk & Control Resume Examples & Samples

• Initiate, design and implement Quality Assurance reviews across Firmwide Operations
• Analyze & evaluate operations processes to identify operations risk & control deficiencies
• Assist in the design of process control remediation where required
• Report risk management findings to Operations Risk & Control Management
• Perform closure verification of Quality Assurance related action plans
• Provide assurance that internal controls are comprehensive and effective
• Perform closure verification of internal & external audit examination action plans
• Provide global functional leadership, management and coordination
• Create and maintain effective working relationships with business area management
• Demonstrate a high standard of conduct and ethics
• Strong knowledge of financial services operations and the securities markets
• Strong knowledge of risk-based audit / evaluation practices
• Outstanding communication skills (both verbal and written)
• Excellent interpersonal skills able to adjust approach as required
• Strong analytical & problem solving skills (critical thinking ability)
• Adaptive and able to meet deadlines on assignments and change priorities as required
• Collaborative & able to build effective working relationships with all levels of employees
• Strong skills in negotiating & relationship building
• Detail oriented and able to quickly grasp big picture issues
• Driven and able to initiate
• Committed to self-development

Anti-money Laundering Quality Assurance Resume Examples & Samples

• Have experience of managing a small group with a significant workload
• The ideal candidate will have 3 years professional experience in an Anti-Money Laundering group at a large financial institution
• Experience in resolution of surveillance items flagged as potentially suspicious transactions and items identified as potential matches to adverse media alerts, designated sanctions targets and prohibited persons lists
• Degree educated or equivalent with outstanding academic credentials
• Have excellent time management skills and ability to execute tasks within tight deadlines
• Have excellent analytical, oral and written communication skills
• Be able to critically review closure rationale to determine if the resolution was appropriate and appropriately documented
• Be able to identify solutions for recurring issues identified during the QA process
• Self-motivated team player
• Knowledge of Actimize
• ACAMS certified
• Must possess the ability to research and resolve issues independently while working across teams to acquire information
• Act as the primary interface into the Market Data group for all issues and requests. Be accountable for all real-time Market Data operations issues, take ownership and be proactive. Ability to manage multiple activities simultaneously is an absolute pre-requisite for this role
• Provide technical support for all Market Data services within the environment. Candidates must be proficient in the core systems supported by the group and carry out sufficient analysis to either resolve the issue or escalate it to the appropriate group
• Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times. Adopt common support processes with other IT support groups
• Provide the technical point contact for external vendors who deliver products and services to the company
• Maintain the Operational Call Queue ensuring that all calls are dealt with in a professional and efficient manner in accordance with any Service Level Agreements in place
• Work within a team environment, develop and implement best practices and procedures that will ascertain high quality of service
• Establish and document procedures which accurately reflect the roles and responsibilities of the group, escalation paths and primary functions
• Develop clear and accurate documentation to reflect up to date representation of the environment. Create run-books suitable for self-training of new members of the group
• Work closely with other company's units (such as Global Project Management) to affirm that tasks pertaining to larger projects are executed in a timely and effective manner
• Good understanding of Unix/Linux operating platforms
• Strong Unix shell scripting skills. Perl programming is a big plus
• Knowledge of Unix surveillance and troubleshooting tools ( netstat, mpstat) and file search facilities(grep, awk)
• Familiarity with Unix system administration and security
• Experience with Network and real-time messaging technologies
• Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms
• Good network diagnostic skills

Workforce Solutions Analytics & Quality Assurance Internship Spring Resume Examples & Samples

• Currently earning a bachelor’s degree in Computer Science, Engineering, Mathematics, or other analytical field of study
• Demonstrated analytical, problem solving and decision making skills
• Basic understanding of VBA coding, via Excel and Access
• College transcripts (official or unofficial) - Please upload your transcript while completing the online application

Quality Assurance Internship Resume Examples & Samples

• Creates/modifies Test documentation including Detailed Test Conditions, Test Cycles, Test Scripts, Data Paths, and Expected Results for System Work
• Own test development lifecycle, requirements analysis, test development, execution and issue resolution Use test management and development tools
• Deliver automated tests integrated with product development activities
• Identifies entry and exit criteria
• Ensures accurate defect tracking, escalation, and reporting
• Identify strengths and opportunities for improvement based on Walt Disney experiences and industry practices
• Experience working in Java environment
• Knowledge of Agile development processes (SCRUM)
• Experience using scripting languages (Javascript, Perl, Python)
• Experience with software automation testing tools
• Ability to write clear and thorough test cases
• Excellent listening, verbal and written skills
• 0 overall GPA
• Experience with automation tools such as LoadRunner, Selenium and Quick Test
• Professional Knowledge of software testing fundamental concepts including regression, load, white box, black box, positive, negative, and boundary testing

Lead Quality Assurance Analyst Resume Examples & Samples

• Engage with the Project team to report QA status and issues, and provide quality deliverables on time
• Coordinate and facilitate UAT
• Collaborate effectively with the development teams to work on / assess defects
• Experience working / coordinating with offshore
• Capital Markets or Risk Management knowledge as acquired through experience or certifications
• Must have Basic SQL, UNIX, Excel skills
• Any programming language is highly desirable

Senior Quality Assurance Analyst Resume Examples & Samples

• Bachelors Degree in a relevant field of work or an equivalent combination of education and work related experience
• 4 years experience working in the area of quality assurance, testing and process
• 1 year(s) experience using SQL; intermediate Microsoft Office Suite skills
• Excellent analytic capabilities, communication skills, problem solving and project management skills
• Demonstrated ability to develop partnerships, and persuade and negotiate solutions
• QA and/or Testing experience within a financial services environment
• Minimum of 3 years experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices
• Minimum of 3 years experience in design of detailed functional and regression test plans, and creation and execution of test scripts
• Minimum of 3 years experience in manual testing. Automation and performance testing experience a plus
• Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers, stakeholders, and product management team across multiple locations and time zones
• Strong communication abilities (verbal and written), time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously. Able to work independently and complete projects with minimum of direction
• 2 years experience working with HP Quality Center Suite
• Familiarity with ORACLE, SYBASE, or any relational database and ability to generate and execute SQL for data validation of QA testing results
• Knowledge of LDAP a plus
• Familiarity with UNIX commands and ability to develop UNIX shell scripts a plus
• Experience working with Selenium, Load Runner, or JMeter a plus
• Identify Test Environment requirements
• Participate as a dedicated lead member of a scrum team, helping to identify and define testing plans for user stories
• Possess thorough technical and operational knowledge within the QA (Manual and Automation) area of responsibility
• Provide leadership to junior QA team members when called to do so
• Ability and willingness to work alone on QA manual & automation projects in a self directed and mature manner
• Assist in developing, organizing and maintaining QA methodologies along with QA manager and actively engage in rolling out QA organization improvements to own project
• Experience in mentoring and executing Agile, Lean, and Continuous Delivery best practices
• Fast learner, strong analytical, technical & logical aptitude
• Business level understanding and applying it to test strategy
• Thorough understanding of business requirements to build test cases to match business need not just requested feature set
• Extensive hands on experience with testing products on any of the following technology stacks: Mainframe, SQL, XML, Messaging Queues, Open Source & Commercial Testing Tools
• Facilitate cross-functional team conversations about features being developed and the test strategy
• Working knowledge of Jira, Quality Center/ALM and MS Office
• Experience in test automation framework design and implementation from concept to completion in an agile testing/continuous integration environment
• Expert knowledge in open source automation test tools to automate mainframe & middleware applications
• Experience using version control & development tools to deliver & support within mainframe & middleware testing activities
• Collaborate with Developers on automated tests owned by the whole team
• Ability to provide constructive feedback and direction throughout the mentoring and development of quality assurance resources
• Responsible for creating effective test strategy and test plans along with performing various types of testing including functional, integration, back-end validation, GUI, regression testing as needed
• Create daily QA task list in order to meet objectives and deadlines as per test estimates provided
• Participate in Requirement & Design brief review session
• Evaluate requirements & design docs from a quality testability standpoint and articulate gaps found in requirements and escalate associated risks
• Create requirement traceability matrix for full requirement test coverage
• Responsible for test documentation deliverables such test plans, test estimates, test cases, test scripts and execute the test cases to validate correct functionality of the application
• Responsible to provide QA sign off for assigned projects
• Identify obstacles and roadblocks during execution phase and offer suggestions to work around obstacles
• Adhere to requirement review, defect writing & test case writing guidelines
• Coordinate testing efforts between 3rd party testing team
• Collaboratively work with the development team, digital managers and the business partners
• Document defects and evaluate priority of defect based on overall application functionality
• Perform in-depth resolved defects and regression test coverage
• Provide subject matter input into the effectiveness of digital programs, and make changes as quickly as possible to resolve issues
• Understand requirements and monitor overall compliance to all digital policies, procedures, and brand guidelines for any/all digital properties within Financial Groups, identifying areas of concern to be completed or escalating as needed
• Experience in Software Manual Testing * six plus years
• Strong experience in Web application testing * four plus years
• Strong mobile devices testing experience * three plus years
• Accessibility testing (JAWS) * two years
• Experience testing CMS (Vignette, WEM)* three years
• DB testing experience * three years
• Test & Target and Analytics testing experience * two years
• Offshore Coordination experience * three years
• Automation experience (QTP) * two years
• Experience testing on Agile environment * two years
• Bachelor’s degree or equivalent
• Strong collaboration and analytical skills
• Leadership ability
• Process Driven
• Understanding of in depth regression testing techniques

Cross Sector Quality Assurance Intermediate Analyst Resume Examples & Samples

• Must be an autonomous, highly motivated self-starter with ability to work with little or no supervision under significant time constraints
• Must be a collaborative, team player
• Must be detail oriented, an independent thinker, and have the ability to multi-task
• Provide Customer Service through timely communication, ability to meet deadlines and efficient follow up

Quality Assurance & Documentation Officer Credit Operations Month Fixed Term Contract Resume Examples & Samples

• Review and validate data quality of the Credit Application (CA) input into Credit Platform by Underwriters against source documents
• Review and confirm documentation requirements have been met in line with Credit Policy
• Collateral pool loading in Credit Platform (CP), as part of the Quality Assurance Process
• Input of credit facility documentation tracking records into the Documentation Management System (DMS) and updating the status of incoming documents in DMS
• Investigation and escalation of unlinked exposures, overdrafts and line excesses
• Publication and escalation of documentation deficiency report
• Assisting in the preparation of monthly MIS reports for senior management and marketing staff
• Previous credit administration support / credit control experience in a Private Bank environment is preferred, but we will consider exceptional candidates who have at a minimum a proven track record within banking in a credit and/or operational administration support role
• Strong administrative; organisational and time management skills are required (with experience of working to tight, time sensitive deadlines); strict adherence to policies and procedures and maintaining strong attention to detail and controls focus
• Formal credit training is advantageous but not essential
• Attention to detail and quality orientation
• Effective prioritisation of tasks
• Business Writing Skills
• Interpersonal skills, ability to work as part of a team and to be able to interact with all levels of staff in the Private Bank community, including senior management
• Strong working knowledge of Excel and Word

Quality Assurance IPS Systematic Advisory Initiative Resume Examples & Samples

• Develop, implement, and run an end to end approach to Quality Assurance (QA) for the IPS advisory value chain
• Coordinate all necessary activities towards delivering the QA processes in time and quality
• Assess and understand the implications for the broader IPS platform as well as from and end-client perspective
• Contribute in and support the project team in the prioritization of activities and oversight over team’s deliveries
• Liaise with key stakeholders to ensure requirements are properly understood and delivery is possible
• Contribute to creating an inclusive working environment within the team and IPS across sectors and regions
• Ensure coordination between the IPS sectors to leverage existing knowledge and share new approaches, tools and best practices

Quality Assurance Ops Support Intermediate Analyst Resume Examples & Samples

• Minimum of 2+ years of Business Experience
• Minimum of 1+ year of AML or financial investigations/banking experience
• Prefers 1+ year of quality assurance (QA) knowledge
• Excellent verbal, written and interpersonal communication
• Well organized, demonstrates initiative, and able to manage multiple project
• Bi-Lingual English/Spanish Preferred, not required

HRT Quality Assurance Test Lead Resume Examples & Samples

• Lead a geographically distributed team of Software Testing professionals responsible for functional testing
• Manage resources with regular communication, support, feedback, and performance guidance
• Respond to shifting priorities, motivate and manage team members against aggressive deadlines
• Estimate testing efforts for multiple projects
• Create and execute test plans and report across multiple programs
• Demonstrate a strong talent mindset: maintaining, recruiting, selecting, training, coaching and motivating testing staff
• Leadership Skills - Demonstrate exceptional leadership ability
• Communication Skills – Possess strong written and verbal communication skills
• Test management skills - Proven ability to execute an organizational test strategy including the management of technical resources, schedule, quality controls, and reporting
• Experience with small-to-large scale release work
• Test automation skills - Experience in the execution of a test automation strategy, tool implementation and maintenance is a plus
• Experience with various software development methodologies: waterfall, agile, etc
• Change management skills - Familiarity with large-scale change programs; managing risks, issues, and customer confidence. Ability to adapt and be flexible is required
• Client management skills - Ability to closely partner with development managers and other stakeholders on initiatives
• Forecasting and planning skills - Scope and manage multiple test efforts, both small and large-scake projects
• Problem solving skills - Ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
• 3+ years in roles leading Application Development staff (either testing, analysis or development)
• Experience in implementing software quality assurance processes, testing methodologies, QA practices, QA metrics and establishing a highly-productive QA team
• Proven experience with the software development lifecycle and testing of large-scale programs
• Demonstrated competencies critical to success: Strategy and execution orientation, leadership, resource management and communication
• Proven leadership experience in working across cross-functional teams and the flexibility to influence people at a variety of levels internally and externally
• Proven experience working with and creating strategy, process, and Quality guidelines
• Lead QA and test process enhancement initiatives
• Ability to work as part of a self-organising team in which you determine your tasks on a daily basis in co-ordination with colleagues, and promote the Agile 'whole team' approach to quality
• Define a pragmatic approach for implementing and building up testing approaches and plans for existing platforms with low levels of coverage in a ‘risk based testing’ approach
• Ability to prioritise work to ensure all QA deliverables is met

Third Party IS Assessment Quality Assurance Reviewer Resume Examples & Samples

• Bi-lingual in English with fluent, effective and clear verbal, written and interpersonal communication skills
• Fluent portugese or Spanish language is an advantage
• Familiarity with compliance, risk assessment or audit practices relating to Information Security/Technology
• Knowledgeable in one or more IS domains such as: Identity Access and Authentication, Data Protection, Confidentiality and Integrity, Secure Software Development / System Security Testing, Incident Management, Secure Configurations, Patch Management, Business Continuity, Physical Security, etc
• Considered a reliable, respectful and responsible partner; able to interact and communicate both (written and verbally) with people at all levels
• Ability to multi-task and maintain priorities
• Proficient with Microsoft Office Products and other desktop software
• Applicants who achieved - or are working toward - industry certification (such as CISSP, CISA, Security+) will be considered first

Quality Assurance RTW Resume Examples & Samples

• Technical analysis of samples in collaboration with style and product officies, pointing out possible taechnical and qualitative contrasts and their improvements during fault-finding process and eventually defining final quality standards
• Unblock of the first production garment
• Monitoring of the production development
• Control of semifinished products
• Final control
• Technical knowledge of english
• Intermediate knowledge of Office suite, especially Excel
• Knowledge of finished product, denim/sportswear type
• Technical knowledge of washing, treatments and garment dyed
• Availability to travel within the Country and abroad
• Guide the QA members through the process of QA planning, project team work allocation, scheduling and identification of deliverables
• Create and execute test plans and test scripts from business requirements and functional specification documents
• In alignment with business and project objectives, ownership for
• Test Strategy- Test Planning- QA team deliverables (i.e. Test cases, etc) review with peers and key project team members
• Provide technical leadership and guidance to the team
• Ensure that QA team has a thorough understanding of the solution being developed/ delivered
• Responsible for the quality of the released product; provides quality sign-off to QA Manager for final approval
• Recommend and implement improvements in order to strengthen the ability of the team to deliver in the future
• Initiates the identification and implementation of QA process improvements (process standardization, methodology improvements and implementation, tool utilization) leveraging industry best practices
• Status Reporting
• Certification in software testing (e.g. CSTE, CSQA) and a member of recognized software quality association
• Minimum 7 years experience working in software Quality Assurance with a minimum of 2 years in a senior or leadership role
• Test strategies for web-based applications preferably in the payroll, benefits or HR space
• Proven track record establishing solid QA test strategies and plans
• Experience with execution and reporting of both manual and automated test scripts
• Strong knowledge of QA and software testing methodologies in support of a variety of software development methodologies, e.g. Agile, RUP, etc
• Working knowledge of SQL and ability to author SQL for testing data management tools and processes
• Experience working in an Agile development environment an asset
• Experience collaborating with remote teams an asset
• Familiarity using and administering Quality Centre, preferred
• Familiarity with JavaScript
• Familiarity with networking concepts and experience analyzing network traffic data
• Solid understanding of relational databases and SQL
• Web development and software programming experience is an asset
• Certifications: CSTE/CSTA, PMP, ITIL a plus

Quality Assurance Nurse Resume Examples & Samples

• Performing research on internal claims systems
• Reviewing required data analysis and conducting research (immunization registries, local claims system membership, and defaulted claim information) within the company's data systems
• Reading and interpreting physicians' handwriting
• Conducting research in a thoughtful and methodical search in order to locate specific claim information
• Navigating CPT4 and ICD9 DX codes based on HEDIS Technical Specification requirements
• 1+ year of relevant experience
• Graduate of an accredited School of Nursing
• NYS Registered Nurse (RN) or Licensed Practical Nurse (LPN)
• Analytical thinker and quick learner
• Understanding of codes for services based on diagnosis and procedure
• Knowledge of Microsoft Office, specifically Excel
• Ability to multitask efficiently and effectively
• Prior HEDIS experience
• Ability to type 30-40 words per minute

Quality Assurance Software Developer Resume Examples & Samples

• 5+ years video game and/or software development experience
• Strong understanding of the Software Development Life Cycle in general and video-games in particular
• Experience with development best practices such as source control, continuous integration, unit testing, design patterns and agile development methodologies (Agile/Scrum)
• Solid background developing .NET applications (.NET 4.x +) in C# including distributed systems, windows services, client/server system, multithreaded systems
• Technologies/Platforms – Web services, SOAP, XML, JSON, RESTFul interfaces, scripting langage (PowerShell, Batch, Python)
• Knowledge of the different test tools of the market (Jira)
• Understanding the internal architecture of groups of application within the Practice Area Group (PAG) and also that of the dependent application
• Working with IT and QA colleagues globally across a number of front / middle / back-end systems and teams
• Involvement in the full development lifecycle of the project
• Coordination of environment upgrades and ensuring that the systems are available for testing
• Setup and monitoring of the environment and driving improvements in environment support
• Introduction of new technologies, frameworks, techniques and standards
• Must be able to adapt quickly to a rapidly changing business and technical environment
• Strong in integration concepts
• XML/SOAP/MQ/DB2
• Strong in Unix/Linux concepts
• PubSub/VCS/Autosys/Sybase/AFS/TCP-IP
• Equity Derivatives product knowledge
• Continuous Integration tools like Jenkins
• Oversee collaboration with team to develop, publish, implement, and ensure the effective use of quality assurance plans, standards, policies and procedures
• Serve as subject matter expert to development teams regarding QA and testing methodologies and processes
• Build responsibilities/accountabilities required to achieve quality deliverables in a “time is of the essence” environment
• Set example of working in a highly organized fashion and effectively manage and lead both internal and external partners
• Lead effort to develop test scripts and test conditions to validate user requirements and define system specifications for selected projects
• Execute and maintain functional and performance test scripts and conditions prepared by test staff to ensure documentation effectively supports development work
• Establish and cultivate a culture of using automated tools to execute performance and functional testing
• Foster relationship with Project Management as well as external and internal agency development teams to provide testing services to confirm application stability and functionality prior to code deployment
• Direct effort to identify instances of non-compliance to QA policies, processes, and standards and escalate significant issues for resolution
• Responsible for final sign-off on all releases, ensuring QA has met standards which includes regrouping with site operations and development to ensure completion of tasks
• Promote transparency of QA processes and enhancements for entire Direct Team, setting an example of constant improvement and presenting QA enhancements
• Report on common bug trends and improvements in process to ensure bugs are caught earlier in release cycle
• Study and present to Direct Team latest QA industry trends and evolution of best practices
• Ability to create and execute test scripts and test conditions for selected software development projects
• Advanced skills in MS Office applications, including Word, Excel, PowerPoint and Project
• Ability to interact professionally with a diverse group of individuals - including executives, managers, subject matter experts, developers, and field personnel
• Experience supervising other quality assurance/test staff
• A solid understanding of current technological trends and accepted application development processes, specifically regarding mobile
• Experience working in an Agile/Scrum environment is preferred
• 3-5 years previous experience as a Quality Assurance Analyst testing ecommerce websites

Ccb-risk Management Quality Assurance Resume Examples & Samples

• Establish, implement and execute monthly quality and compliance testing
• Assist in the development of business cases and management presentations to represent operational impact to the organization
• Project management and support departmental initiatives
• Analyze processes to improve internal testing, isolate root cause, and suggest viable solutions to mitigate issues
• Demonstrate proficiency in accessing multiple systems, platforms, applications, and data repositories in various data environments
• Ability to quickly learn default related loan servicing policies, processes and operations to effectively test. Ensure operational service levels within the Quality Assurance Department are managed and achieved
• Demonstrate a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities
• Assist where needed in all areas of specialization and throughout Risk Management
• Bachelor's degree in business, finance, or related field
• Minimum of 5 years experience in mortgage servicing; combined Servicing and Default experience preferred
• Minimum of 3 years experience in auditing and/or quality control/assurance
• Exposure/experience with the Making Home Affordable program (HAMP, 2MP, UP, HAFA, etc.) strongly preferred
• Two or more years experience in a supervisory capacity
• High proficiency in Microsoft Office applications required with an emphasis on Excel
• Strong priority management and multi-tasking skills required
• Ability to follow complex methods and procedures in diverse routine and nonroutine tasks
• Local QA lead for CIB Banking Tech owned local applications
• Partner with Regional QA, AD, Prod teams and vendors to ensure effective QA planning and execution to ensure quality of program delivery for each project when local apps engaged there
• Discover risk and issue on QA; escalate and report to management
• Ensure rapid response and clear communication strategies to key stakeholders during any QA engagement/processing
• Communicate with influence to convey and guide acceptance of complex ideas for diverse audiences to achieve organizational imperatives
• Influences work of others and facilitates group progress
• Proficient ALM
• Proficient Change Management and issue tracking
• Proficient communication (written an verbal)
• Able to work under pressure and minimal supervision
• Prefer knowledge/experience of transaction banking application/business
• Prefer knowledge/experience on project management

Quality Assurance KYC Analyst Resume Examples & Samples

• Assess historic documentation in order to review client type, investment eligibility and corporate structure
• Perform research via internal and external sources, gather and analyse documentation in accordance with regulatory and KYC requirements
• Ensuring KYC due diligence reviews are undertaken to the required quality and detail
• Conduct KYC Quality Assurance work

Temporary Ssc Quality Assurance Senior Representative Resume Examples & Samples

• Monitor, evaluate, and document General Representative calls, emails, and chats without bias in accordance with the SSC Quality Monitoring Policy using the applicable Quality Monitor Form
• Provide feedback to General Representatives
• Stay current on all project requirements, processes, and procedures
• Customer service oriented attitude

Prefunding Quality Assurance Underwriter Resume Examples & Samples

• Five to eight years of experience in project management activities
• Two or more years of supervisory experience
• Thorough knowledge of project management

Cbss Risk-quality Assurance & Assessment Resume Examples & Samples

• Five to eight years of experience in project management/project analysis activities
• Two or more years of supervisory/project leadership experience
• Ability to manage multiple assignments and deadlines concurrently
• Advanced knowledge of assigned business line or functional area
• Experience in testing activities, including UAT practices
• Knowledge of business line operating system infrastructure
• Ability to work at all levels of the organization, including senior leadership
• Familiarity with bank regulations & regulatory compliance
• Ability to analyze data and resolve exceptions

Regional Quality Assurance Head Latam Resume Examples & Samples

• Bi-Lingual Proficiency in English & Spanish is a requirement for this role
• A minimum of 10 years overall relevant experience
• A minimum of 5 years financial services management experience
• 5 years progressive experience in managing large teams (50 FTE plus),
• Dynamic performance management capabilities
• Strong Leadership and influencing skills that motivate and inspire team members

Workforce Solutions Analytics & Quality Assurance Internship Fall Resume Examples & Samples

• Cumulative GPA of 3.0 or higher (Note: Cumulative GPA stated on resume and application must match cumulative GPA of current institution’s transcript. Please, no rounding.)
• Demonstrated strong organizational skills with attention to detail
• Demonstrated strong written, verbal and presentation skills including ability to convey analytic findings to non-technical audiences
• Willingness to learn new software applications
• Familiarity with Microsoft Office Products, mainly MS Excel and MS Access
• Ability to interface with both a technical and non-technical audience effectively

Quality Assurance / Technical Editor Resume Examples & Samples

• 4+ years of experience with Microsoft Office
• BA or BS degree in Technical Writing, English, or Communications with study in a computer science or training subject matter field
• Experience with developing SCORM compliant interactive courseware, Web-based training, or online help systems
• Experience with Adobe InDesign
• Experience with game design and Agile methodology
• Experience with developing UIs
• Knowledge of Section 508 compliance requirements and implementation in Web-based training
• Ability to demonstrate a solid technical grounding and understanding of user experience (UI/UX)
• Possession of excellent oral and written and communication skills
• Possession of excellent technical, organizational, problem solving, and client relationship management skills

Quality Assurance Test Analyst Resume Examples & Samples

• Creation of metrics and test status reporting
• Understanding of test automation, exposure to JAVA utilities, analyzing FIXML messages, reconciliation of messages between UAT and prod parallel
• Ability to mine data, backend validation, and perform data quality analysis via SQL
• Domain knowledge of corporate actions, events, announcements (Client Asset servicing)
• Exposure to Java JUnit , Cucumber, macros
• Knowledge of relational databases such as MS SQL, Oracle
• Enthusiastic, willing and resourceful attitude
• Develop and maintains quality assurance metrics
• Report on testing results and constantly looks for quality improvements
• Ensure that all deliverables meet QA goals and expectations
• Manage QA/CAT analysts in their day-to-day job duties
• Design and implement test beds
• Software defect management and tracking management using industry’s mainstream testing tools
• Traceability of test cases to requirements using industry’s mainstream testing tools
• 8 years of experience managing and leading testing teams in the strategy development, planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies
• 8 years of experience managing and leading end-to-end system integration testing (SIT), load testing, and Section 508 testing of a complex enterprise software development using a combination of Agile & iterative methodologies
• 8 years of experience developing test plans, QA metrics, scripts, cases, scenarios, test results analyses, test reports, and test bed design and implementation
• Service transaction performance measurement
• Inventory management and predictive workload
• Inventory item tracking and reporting
• Scrum or PMI-ACP certification
• IEEE Std 1012 IV&V
• IEEE Std 12207 Software Life Cycle Processes
• IEEE Std 829 Software & System Test Documentation
• CMMI Level 2 or higher
• Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
• Effective time management and prioritization practices
• Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions

Quality Assurance Senior Administrator Resume Examples & Samples

• Work with Manager/Senior Manager, QA to execute PCFS quality assurance programme, to ensure fiduciary practice is in line with the standards expected by PCFS
• Provide feedback to Manager/Senior Manager in order to form recommendations to the Board for potential changes to operating procedures
• Assist in ensuring quality control across all teams in line with published KPIs
• Provide assistance to Manager/Senior Manager during inspections both external and internal
• Support review and oversight of Complaints within PCFS to include enhanced monitoring and reporting of Significant Complaints handling and monthly regulatory reporting to Central Compliance Services
• Support QA review of all new business and refer escalations to Manager/Senior Manager
• Work with Manager/Senior Manager in completing other QA Projects (such as training workshops) and assist in risk management initiatives
• Provide holiday and sickness cover to HRBC as necessary
• Willingness to study towards or have completed a Category B level qualification under Jersey Financial Services Commission Regulations or Guernsey Financial Services Commission Codes of Practice
• Industry experience in the fiduciary operations of trusts, companies, foundations and nomineeships
• Excellent non-functional testing experience with a proven track record in leading a performance test team
• Excellent communication skills with experience of status reporting with senior stakeholders
• Previous experience leading small/medium sized teams of peers towards joint/team goals

Fidessa SW Quality Assurance Resume Examples & Samples

• 5 plus Years of relevant financial industry and QA experience
• Good industry trends awareness
• Awareness to Regulatory requirement changes
• Experience / Knowledge of Equities and entire Life Cycle of a Trade
• Experience / Knowledge of Fidessa System and its sub Components
• Experience / Knowledge of Database management System and queries
• Experience / Knowledge of client and exchange simulation tools
• Experience / Knowledge of FIX protocol
• Strong knowledge of QA tools, vendors, and processes
• Ability to understand complex application architectures and environments
• Prepare Software QA Test Plan and detailed test cases
• Background in automation strategies and solutions
• Get involved in analyzing requirements during the requirements analysis phase of projects
• Keep track of the new requirements from the Project
• Very Good communication skills, interpersonal and team working skills
• Escalate the issues about project requirements to QA Manager
• Good ability to anticipate issues and formulate remedial actions
• Consistently demonstrated ability to exceed the requirements of a Software QA Analyst
• Test to break attitude
• Flexible in working under changing and different work settings
• Accurate time accounting and reporting of own work
• Adhere to company and project standards and guidelines
• Promptly escalate issues, which affect product delivery and quality of the production release
• Pay high attention to detail in all work. Quality, on time delivery of agreed deliverables
• Contribute to the company knowledge base and process improvements
• Easily adoptable to company culture

Fund Services Quality Assurance & Risk Team Executive Resume Examples & Samples

• Develop effective analytical tools and review procedures to enhance NAV deliveries and perform enhanced reviews and provide innovative solutions
• Broad and deep understanding of accounting and operational issues related to hedge fund administration
• Ability to deal effectively across all levels of the firm’s extensive support structure
• Execute sound judgment on escalating risk
• Ability to communicate effectively across cultures

Lead, Website Quality Assurance Resume Examples & Samples

• Effectively manage individual workload and the workload for onsite QA resources
• Provide ownership and accountability for assigned testing, keeping aware of progress and risks per milestone
• Ensure delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedules
• Analyze functional and technical requirements and translate them into manual and/or automatable scenarios
• Utilize Quality Center for test planning, test execution, and defect management
• Support the User Acceptance Testing (UAT), Business Acceptance Testing (BAT) and/or Conference Room Pilot (CRP) as needed
• Demonstrate a strong understanding of QA best practices and methodologies including Waterfall and/or Agile
• Utilize cutting edge testing tools such as HP ALM/QC, TurnKey, QTP etc
• 2+years of work experience, leading a QA Teams and managing multiple projects simultaneously
• 3+ years with test planning, execution and reporting
• 3+years working in Waterfall and/or Agile environments
• Bachelor's degree in Computer Science, Management or Engineering; or equivalent work experience (preferred)
• Create, maintain, execute and automate tests using any or all of the following: C#, nUnit, HTTPUnit, TurnKey, SOAPUI
• Excellent understanding of how to test web applications and website UI
• Excellent understanding of Web Service is a plus
• Be organized, test creatively, adapt to changing requirements, estimate/re-estimate work efforts, and provide frequent status updates to the QA Manager and Project Team
• Strong analytic skills and experience with interviewing SME’s to gather information
• Excellent problem solving and documentation skills
• Ability to work effectively with others across the organization
• Ability to quickly master and apply new technologies

Quality Assurance Technical Analyst Resume Examples & Samples

• Implement different tools and scripts regarding backend and frontend tests automation requirements for different game components
• Experience in a similar position (troubleshooting, testing)
• Experience with writing scenarios in BlackBox, WhiteBox mode
• Experience under Windows and Linux platform (GUI and shell environments)
• Experience with databases queries and schema (SQL and non-SQL database type)
• Strong practical knowledge of scripting language (i.e., Python, Ruby, Bash)
• Strong practical knowledge of web technologies and protocols (IIS, Apache, HTML, json, HTTP, php, XML, Ajax)
• Good Knowledge of web testing tools (Selenium, Watir, PhantomJS)
• Good Knowledge of scripting language JavaScript
• Good knowledge of cloud infrastructure as a service and web hosting
• Understanding of the production pipeline and tools
• Rigorous and methodical
• Proactive, autonomous and resourceful
• Good interpersonal and communication skills, leadership

Quality Assurance Sme-aml Ops Intermediate Analyst Resume Examples & Samples

• Participates/Leads in calibration sessions within the Quality Assurance Department
• Supports coaching efforts of investigative analysts
• Accurately inputs evaluation information into software and thoroughly documents all comments
• Acts as Subject Matter Expert (SME) conducting quality reviews of operation analyst’s work
• Completes special projects as requested
• Minimum 2+ years of business experience
• Minimum 1+ year of quality assurance (QA) experience or equivalent knowledge required
• Ability to develop strong relationships with subordinates peers and senior managers
• Spelling, grammar and proofreading skills required
• Bi-Lingual - English/Spanish desired, but not required
• Develop formal application test plans and test-requirements compliance matrices documents as required
• May create test data for applications
• Reports progress on problem resolution to management
• Implement and oversee any required corrective actions
• 5 years experience as a QA/QC Specialist
• 5 years performing software testing in the Government environment
• 3 years developing test documentation and using automated test tools
• 3 years experience in testing and validating applications built using HTML/XHTML, CSS and JavaScript ; Magento experience is a plus
• 3 years experience in Agile and iterative development methodologies
• Experienced systems thinker - ability to see how parts interact with the whole (big picture thinking) and can articulate to testing scenarios
• Ability to multi-task in a fast-paced environment
• B.S. or M.S. degree in Computer Science or related field
• 5+ years of experience in quality assurance, system development, and automated testing within financial services technology
• Experience with electronic trading systems
• Knowledge of FIX protocol
• Good knowledge of Python or other scripting language
• Good knowledge of Core Java
• Technical competence in UnixLinux and Windows platforms
• Strong technical analysis skills
• Ability to cope with change and shifting in project priorities while ensuring quality
• 7+ years of experience in quality assurance, system development, and automated testing within financial services technology
• 5+ years writing automated test scripts utilizing such tools as QTP, Selenium, TestComplete, LoadRunner or any other automation tools
• Have lead a team of more than 3 resources

Cees-quality Assurance Administrator Resume Examples & Samples

• Carrying out internal control checks to ensure continued quality service and robust control environment
• Carry out investigations & root cause analysis on operational events and monitor / follow up to ensure that action points are followed through to completion
• Monitoring of client complaints to ensure dealt with in accordance with regulatory requirements
• Follow up and track outstanding issues arising from various reviews, including risk & audit
• Completion of MIS and KRIs for reporting purposes
• Work on various projects in preparation for Internal Audits
• Participate in various projects that add to the Quality Assurance within the business
• To prioritise workloads
• Work with minimum supervision
• Ability to work within defined parameters, to tight deadlines and under pressure

Asset Management Global Wealth Management Quality Assurance Specialist Resume Examples & Samples

• Validate user's work, track defects, provide feedback to users and managers, perform defect analysis, and identify process improvements and/or training gaps
• Define and implement processes necessary to assure quality reports
• Monitor, measure, and evaluate the processes for the purpose of making those defect free
• Partner with Case Managers to identify, develop, and implement best practice standards and procedures, such as review procedures, checklists, etc. for all CITA alert entries
• Develop and deliver training necessary to for CITA
• Keep Quality Assurance procedures, templates, and tools current
• Act as a liaison between CITA IT and Case Managers
• Participate in projects as a subject matter expert as needed
• Coordinate remediation of missing or invalid data with Case Managers
• Bachelor's degree or any equivalent combination of education and work experience required
• Demonstrated ability to adapt to and learn new technologies required
• Demonstrated understanding of the financial industry and risk associated
• Operational knowledge of UAT environment
• Intermediate knowledge level of Microsoft Office products preferred
• Ability to work independently in a fast-paced/high-pressure environment
• Ability to understand the big picture while maintaining a detailed focus on reporting requirements
• Creative thinking – continually evaluating and improving processes

MYS Ctsm Kl-regional Quality Assurance Head-aml Resume Examples & Samples

• Financial management, decision and reporting
• Standardized methodology for equitable expense charge-out
• Identifying, defining and generating appropriate and relevant performance and operations metrics reporting
• Manage the alignment of metrics definitions across the Global AML Operations, Compliance and Risk & Controls functions in O&T
• Managing the relationship and engaging stakeholders/customers at the appropriate levels
• Support of management reporting requirements for governance and oversight by partners in country business, O&T and compliance, both at regional and global
• Lead and take responsibility for the effectiveness of the administrative services performed by FRO Manila for financial planning reporting
• Review financials for expense management action and resource planning
• CTSM finance related to the expense charge-out and recovery of the AML expense
• Identifying, defining and generating appropriate and relevant performance & operations metrics reporting
• Design and implement regional functional metrics that drive the performance of the region, in accordance with the global AML operations reporting requirements
• Regional adherence for the implementation of GSOM standards for metrics reporting, capacity planning, customer satisfaction surveys, etc
• Standardize the metrics definitions presented at governance forums to enhance the understanding of the AML operations and to have trends and exception issues escalated in a timely manner for management action
• Ensure stakeholders are periodically updated on the hub performance and promptly informed of issues related to governance for oversight
• Design, implement and contribute to the regional engagement process with senior stakeholders and in-country management which includes the production and running of 13 monthly country SCOO and CFO presentations
• Developing communications plans, relationship management processes and training framework to ensure alignment with Global Customer Engagement Strategy and to get APAC to where we want to be on the Customer Engagement Maturity Model
• Ensure formalized engagement with fixed frequency with SLTs at the cluster/division/country level to enhance the partnership with stakeholders
• Managing the day-to-day enquiries and complaint feedback loop mechanism between hub operations and key stakeholders in the business and compliance community
• Conduct biannual Customer Survey and facilitate reviews, make recommendations and track improvement actions to improve customer satisfaction scores based on feedback from customer queries, complaints or formalized surveys
• Ongoing and key initiatives
• Program manages all aggregate change / transformation initiatives that in 2014 and 2015 include PFG, establishment of a backup COB hub in an appropriate location to make regulatory requirements
• 10 years operations management or related experience
• Technology savvy, with Microsoft Office skills, knowledge of databases and data manipulation
• Understanding of Citi financial processes including both management and financial books and the mechanics
• Services background
• Demonstrated management leadership and management skills, with the ability to influence people
• Excellent organizational and multitasking abilities, as well as training skills
• Commitment to community, mobility and diversity

Open Source SW Quality Assurance Eng Resume Examples & Samples

• Design and execute Software Validation strategy and methodologies for different test types
• Design and code automation for Validation activities
• Understand the new features and create and execute test cases
• Interfacing with customers and product planning to understand customers' requirements
• Research and innovate SW Testing practices

Quality Assurance Clerk Print & Lettershop Resume Examples & Samples

• Ensure standard operating procedures (SOP) are followed in work areas; check each area daily
• Ensure reporting is accurate and product/pieces are accounted for daily by the managers and team leads
• Maintain SOP documents and make updates as changes occur
• Review statistical data and product specifications to determine expected quality and output of finished product
• Work with vendors to ensure quality of purchased materials; perform supplier audits as needed
• Investigate and report on quality issues or complaints; determine cause and make recommendations for resolution and preventive measures
• Maintain quality reporting spreadsheets and related reports
• Keep abreast of IT developments related to quality systems and reporting tools to enhance QA services
• Two years of experience working in quality control or related job
• Excellent interpersonal and written/verbal communication skills
• The ability to carry out quality checks following instructions in written, oral or diagram format
• Attention to detail and analytical skills
• Proficient in MS Excel, including pivot tables
• Knowledge of Lean principles

Quality Assurance Business Analyst Resume Examples & Samples

• To develop a detailed understanding of Account Closing process & Global Client Inactivation policy
• Perform in-depth analysis for projects
• Proactively identify data quality gaps and work to continuously improve data quality
• Lead various tactical cleansing projects
• Partner with RDS change team to define approach for strategic programs
• Work closely with our partners in Pune eclerx for executing projects
• Define and Measure Data quality metrics and report to senior management regularly
• Build a good working relationship with our business partners like RDS
• Prod, Change, Control, IT OPs, Front Office, etc

Workday Quality Assurance / Test Lead Resume Examples & Samples

• Responsible for the development, management and execution of the Implementation Test Strategy and detailed Test Plan for each project stage
• Directs the activities of testers on a day-to-day basis based on the project plan and required tasks
• Responsible to ensure that the test strategy is communicated and is accepted by vendors
• Accountable for the development of a comprehensive set of test scenarios
• Signs off on all test plans and test reports
• Responsible for the development and management of a project plan for testing that supports the master project plan
• Escalates issues/concerns to PMO early when potential impacts to project schedule or quality may result
• Responsible for management of risk, issue, decision logs for the test work stream
• Accountable for management of defect logs within the testing work stream
• Accountable for the proper triage of defects and assignment to appropriate resources for resolution
• Accountable for the tracking of overall defects, resolution, and provides status reports to the PMO
• A minimum of 5 years HRIS or IT background with experience in leading and supporting global implementation projects
• A minimum of 2 years Enterprise application testing experience with a HRIS application – Workday experience strongly preferred (PeopleSoft, SAP or other ERP experience considered)
• Ability to lead and work with cross functional teams across geographies and cultures
• Excellent customer service, interpersonal and team collaboration skills
• Ability to prioritize project tasks and deliverables, while remaining within project timelines
• Ability to work with business partners at all levels of the organization
• Strong vendor management skills
• Previous global experience

Quality Assurance Document Control Specialist Resume Examples & Samples

• Bachelor’s degree in a related discipline
• 3+ years of experience in a biologic or drug cGMP environment
• Comprehensive understanding of FDA and European regulatory requirements
• Proficiency in various software programs, including Microsoft Office Suite and LIMS

Quality Assurance Batch Record Reviewer Resume Examples & Samples

• Bachelor’s degree in scientific discipline preferred
• 2+ years of related manufacturing or quality experience
• Flexibility to work the night shift, 10:00 pm-6:30 am
• Demonstrated cGMP knowledge and experience
• Prior experience with Quality Assurance Batch Record Review and/or Person-In-Plant preferred
• Experience with Deviation Investigations and Root Cause Analysis preferred
• Defining and developing the test scope and strategy through consultation with management, design, architecture and development teams
• Development of test plans covering all functional and non-functional testing and requisite requirements traceability matrices
• Co-ordination and management of test team members in the development and execution of detailed test cases. These test team members are located in various Macquarie offices
• Managing the execution of all test phases, including managing inputs into bug triage
• Manage stakeholders throughout the project lifecycle; agreeing test strategy, agreeing test scope, weekly status updates, including but not limited to execution status, risks, issues and constraints
• Close engagement with the project managers and technical leads to direct and track successful test outcomes across the project

Quality Assurance Reviewer Resume Examples & Samples

• The prime responsibility of Sales Quality is to ensure the documentation received from the sales force complies with the HSBC Global Minimum Sales Quality Standards, and to ensure the advice given is appropriate to customer needs
• The role of Quality Assurance is to ensure the Sales Quality process meets the global standard for quality in assessing and auditing the sales quality outcomes, to ensure the products sold by the sales force are compliant and that all documentation meets to agreed service standards
• This is achieved by applying personal judgement, experience and understanding to assess and audit the technical content of the documentation on Sales Quality checks utilising the technical knowledge of the team, gained through achievement of external industry recognised qualifications, internal and ongoing training and testing. Where issues are identified then these will be actioned through to full resolution
• The jobholder interfaces with Senior Management in Sales Quality and in the Sales Force on a regular basis and providing feedback via presentations / Top Issues / Error MI analysis in order to build positive working relationships and focus on quality / getting it right first time thus improving the customer experience
• The job holder works closely with Compliance, Customer Value Management for new product launches and initiatives, Risk Intelligence and Senior Managers of RBWM Wealth Management & Protection
• The jobholder may be required to deal with the external Regulators, Inspectors and Internal Compliance Monitoring Department when they undertake audit/reviews of the Department
• A wide breadth, knowledge & experience of whole of market is required
• Bachelors degree in business, related field or equivalent experience
• Mandarin language preferred
• Must have your FINRA series 7, 63 and Life & Health licenses
• Qualification in Financial Planning preferable
• Comprehensive knowledge of Financial Services/industry/products/regulation
• Strong decision making
• Communicate at all levels with confidence (written & verbal)
• Good working knowledge of HSBC systems
• Comprehensive knowledge & understanding of HSBC Sales Quality Standards & Sales Procedures & application in a holistic planning approach
• Good organisational skills and the ability to prioritise required

Quality Assurance / Developer Resume Examples & Samples

• Work closely with Fixed Income developers and support staff both onshore and offshore
• Very good understanding of software testing techniques. Strong understanding of the software development methodologies, processes and principles. Experience with agile is a plus
• Minimum 3+ years of programming / application development work
• Very good understanding of software testing techniques. Strong understanding of the software development methodologies, processes and principles
• Working knowledge of relational database technology ( Oracle and PLSQL preferred)
• Experience with Java is a plus
• College degree in related technical or business area, specialized training and/or equivalent work experience

Junior Quality Assurance Specialist Resume Examples & Samples

• Recognizing and executing non-functional requirements for releases
• Performing automation and manual testing of new and existing functionalities within QA team
• Supporting Senior QAs and business partners in writing acceptance tests for every functionality
• Ability to work independently in a fast paced and dynamic environment
• Very strong passion for technology and up-to-date knowledge of test automation best practices
• Web Application Server (Tomcat preferred)
• Proficiency in defect management tools (QC10/ALM11, JIRA)

Quality Assurance Specialist Ii Wholesale Loan Operations Resume Examples & Samples

• Financial services industry with regulatory practices, including lending, loan processing and support operations
• Excellent decision-making skills are crucial, as are oral and written communication skills
• Strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Extensive experience with reading and interpreting regulatory and compliance procedures against the loan documentation
• Excellent critical thinking and decision-making skills are crucial, as are oral and written communication skills
• Candidates able to read and comprehend documentation written in Spanish and/or Portuguese will be considered first
• Achieved industry certifications such as CISSP, CISA, Security+
• Experience in relating quality assurance , compliance and risk management initiatives

Mtg Quality Assurance Spec Senior Resume Examples & Samples

• Analyzes loan review quality data to identify issues, trends and to make a determination if the Bank’s quality expectations have been met
• Evaluates the validity of the mortgage banking business compliance and regulatory systems processes and procedures
• Validates enhancements and changes to mortgage banking systems and procedures to ensure the resolution of quality, salability and regulatory compliance
• Generates daily audit reports from various databases and Loan Hub to obtain daily audits/files for the Quality Assurance Team
• Completes quality scoring in SecondLook software for the mortgage banking staff
• Assists the Quality Assurance Team Lead in identifying updates/changes that need to be made to the SecondLook software
• Compiles, organizes, and summarizes scoring data ensuring it adequately supports work performed and findings developed
• Communicates loan review findings and staff quality metrics and trends to management. Makes recommendations for resolution and/or training based on data
• Identifies process improvements and system enhancements for management review
• Writes new procedures and maintains internal standard operating procedures using Robohelp 10 software
• Collaborates with various mortgage banking departments to implement/update standard operating procedures
• Clarifies and interprets vagueness in internal procedures and assists more junior members of the staff in resolving more complicated issues. Refers more complex issues to the department manager
• Provides recommendations to improve the mortgage banking audits, system audits and online standard operating procedures
• Orients, trains and assists more junior level employees
• High school diploma or equivalent. Some college coursework preferred
• Minimum one (1) year experience as a Mortgage Quality Assurance Specialist or equivalent three (3) years experience in mortgage document review, closing, processing, or funding, which provided exposure in auditing/reviewing of mortgage loan files
• Comprehensive knowledge of mortgage documentation and terminology
• Comprehensive knowledge of and the ability to apply advanced concepts in mortgage operations related to assigned area
• Computer literate with proficiency in word processing, spreadsheet, database, e-mail applications and mortgage banking systems
• Strong verbal, written and interpersonal communication skills
• Strong research and analysis skills
• Ability to exercise sound judgment
• Displays initiative and courage
• Ability to manage multiple tasks simultaneously and meet established deadlines
• Ability to grasp new concepts and ideas quickly
• Ability to work with all levels of staff and Management
• Ability to mentor and motivate more junior level employees
• Ability to focus on deadlines, deliverables and be able to work under pressure
• Experiences in Quality Management Software and Processes
• Knowledge and experience in different automation frameworks
• Develop, document and maintain functional test cases and other test ware like the test data, data validation and automated scripts
• Determine the scope of the test automation
• Hold and facilitate test case reviews with business analyst and developer team members
• Report manual and automated execution results
• Backend database testing using SQL including validating stored procedures, jobs and triggers
• Isolate, replicate, and report defects and verify defect fixes in a timely fashion
• Ensure all tests are covered in time and form and report timely any deviation
• Bachelor of Science degree preferred
• 6+ years of relevant QA technical experience
• Expertise in programming languages such as Java or JS
• Expertise with SQL, ALM
• Experience with Testing Automations tools. Froglogic Squish is considered a plus
• Test Documentation, Execution and QA Signoff (40%)
• Responsible for test documentation deliverables such Test plans, test estimates, test cases, test scripts
• Execute the test cases to validate correct functionality of the application
• Work within various test methodologies
• Coordinate test case reviews with stakeholders
• Handle multiple priorities and deadlines
• Keep QA Manager informed of current state of quality and test progress
• Perform various types of testing including functional, integration, back-end validation, GUI, regression testing as needed
• High Speed Environment
• GUI focused
• Agile Transformation – Agile experience desirable
• Scripting knowledge (Python, Ruby)
• Selenium knowledge
• Great attitude
• Open to new things
• Excited about Technology
• QA Certification, a plus
• Diploma or above
• 1 year+ of experience as a call centre reviewer or quality assurance specialist
• Highly organized and details orientated, able to work independent and high pressure environment
• Excellent communication skills both verbal and written with proven ability in communicating at all levels of the organization
• Plan testing effort after understanding business flows and impact analysis. Ensure timely and quality testing delivery. Scope includes Electronic Trading, Post-Trade applications for bonds and credit derivatives
• Bring down the execution time of regression by increasing the automation coverage
• Execute project testing activities and tasks, including building test strategies, test packs, working with teams across locations
• Execute hands-on manual functional and regression testing
• Partner with development teams to control testing stages and environment, and investigate defects and enhancements to close out
• Report issues and discrepancies in the bug tracking tool and provide details of the issue along with steps to recreate to development and business teams. Attend status meeting and send status reports (daily, weekly etc.) to stakeholders
• Assist team lead in collecting relevant data to come up with effective metrics
• Work closely with application development, business analyst and operate teams to ensure the smooth transition of the applications to a production support environment
• Bachelor of Engineering in Computer Science, or equivalent
• 5+ years hands-on QA experience
• Extensive experience writing detailed test plans and test cases based on functional specifications
• Extensive experience of VB Scripting and tools like TestComplete/QTP
• Good knowledge of PL/SQL
• Preferably have experience of Performance testing with Load runner
• Experience in using Quality Center, Jira
• Experience preparing test data for business data validation
• Experience of software testing & methodology, including system testing
• Developing test automation (QTP/BPT) cases and scripts from requirements documents including use cases, technical requirements and activity diagrams
• Defining and creating test data required to execute test scripts
• Automating all or parts of test scripts for reusability
• Executing test scripts and documenting results
• Defect logging, triage and resolution
• Participating in team meetings and perform adhoc project related tasks
• Quality Assurance - Advanced
• Mercury Quality Center - Advanced
• Mainframe testing experience - Good to have
• QTP/BPT Automation Script Execution - Advanced
• QTP/BPT Automation Script Creation - Advanced
• Develops performance test strategies
• Develops performance requirements
• Develops performance test plans
• Execute both batch and online jobs performance testing
• Validates performance test environments
• Works with cross functional project teams to define performance metrics and acceptance criteria
• Analyzes performance test results to evaluate impacts on production infrastructure and make comparisons with previous release benchmarks
• Provide performance tuning recommendations especially around application server and databases
• Provides performance sign-off and review results with the management and other technical groups
• Very strong working knowledge of a performance testing tool
• Familiarity with various server tuning parameters like threads, connection pools, heap memory, CPU utilization, system memory, read/writes
• Basic understanding of working of database and monitoring performance
• Performance Metrics on Linux, Oracle, Tomcat container
• Industry Acumen – Proficient
• Excellent presentation skills are required
• College degree, or specialized training or equivalent work experience
• Business Analysis - Proficient
• Mercury Quality Center - Preferred
• Writing SQL queries - Proficient
• Mainframe testing experience - Desiredss
• QTP Automation Script Execution - Advanced
• QTP Automation Script Creation – Advanced
• 4+ years in software quality assurance with significant testing and automation experience
• 2~3 year experience in testing financial and/or banking applications in large, complex environments which include Web, Web Services, Middleware, 3rd parties, mainframes
• 2+ years experience with test automation tools QTP and HP Quality Center is a MUST - This includes scripting, programming and maintenance (not just record-and-play)
• Strong experience writing test strategy and test plan documents
• Knowledge of other automated test/load tools (i.e. Mercury Loadrunner) is a plus
• CSTE/CSQA certification is a plus

Quality Assurance Co-ordinator Resume Examples & Samples

• A minimum of 5 years experience in a QA function with a thorough working knowledge of ISO quality assurance systems, methods and procedures
• A Degree or Diploma in Quality Assurance, Food Technology, Engineering or Life Sciences is essential
• Ability to work as part of an interdisciplinary team where you will be expected to foster a quality assurance culture
• The ability to set process parameters and to establish systems to gather and collate relevant data
• Ability to perform root cause analysis, recognise trends and monitor deviations from specifications
• Excellent written, verbal and interpersonal communication skills are required
• Internal and external auditing skills
• Computer literate - Microsoft Office and Lotus Notes
• Capable of working on his/her own initiative and as part of a team
• Ability to complete projects on time and within budget
• Flexibility, with a willingness to travel nationally and possibly internationally and to work outside normal office hours when required
• Knowledge of H&S legislation is essential
• A Degree or Diploma in Occupational Health or Safety Management or experience in Manual Handling training would be an advantage
• Exercise sound judgment and decision making
• Be able to liaise with a diverse client and stakeholder base ? from support to desk, operations to analysts
• Act as a QA lead and also act as the technical and methods leader for the team to ensure higher standards of testing and QA
• Become the stakeholder contact point for the applications, in respect of questions on QA functions
• Liaise with other groups and act to improve testing/function/business understanding within the group
• Review of issue and release criticality and perform signoff activities on behalf of the division
• Lead and understand the environment issues affecting the group and be able to liaise with other groups to resolve them

Summer Internship Program Quality Assurance Resume Examples & Samples

• Conduct a range of quality control test and analyses under direct supervision to ensure that software meets or exceeds specified standards, development specifications or client requirements
• Learn to collaborate with internal team members to plan different forms of applicable test cases
• Coached to ensure that applicable test phases are successfully completed and documented and there is a plan for problem resolution
• Responsible for working with different parties and participate in solution design and ensure testability of functions and applications
• Responsible for the planning and management of testing resources based on the requirement
• Creates and presents status report to direct manager
• Provide leadership and supervisor to all personnel within the department
• Recommends, plans, develops and implements systems to streamline the QA process and make the department more efficient
• Is responsible for scheduling and verifying all overtime and vacation scheduled within the department
• Coordinates cross functional groups within and outside the department to resolve specific issues related to parts, products, customers, and suggestions
• Ensures the proper implementation and verification of customer and supplier preventative and corrective customs
• Works with Presstran personnel on APQP and cross functional teams on the development of new and existing components to meet critical customer deadlines
• Co-ordinates prepare and implement new program fixture build cost, timing and quality, to meet customer and Presstran standards
• Liases between customers, Q.A., Engineering, Manufacturing and subcontractors
• Ensures that Q.A. Control Plan Package documentation and procedures are maintained
• Ensures that planning of PPAP submissions on new products and Engineering changes to meet customer deadlines is achieved
• Utilizes appropriate problem solving techniques, CAD, statistics and GD&T as required
• Assists in TS-16949 and ISO14000 implementation and compliance
• Performs statistical studies and report data as required
• Follows and adheres to requirements of current customer quality and environmental management systems standards
• Ensures fairness to direct reports
• Provides employee coaching, development and training
• Develop and maintain peer relationships
• Effectively builds and fosters teamwork within the department
• Conducts performance appraisals informally or formally as required
• Comes to work each day, as scheduled
• Supports and models the Presstran operational procedures/policies, Employee Handbook and “How We Work Together”, Magna Employee’s Charter, Magna Corporate Constitution

Regional Quality Assurance Specialist Resume Examples & Samples

• HS Diploma required. Bachelor's degree highly preferred
• Some insurance experience required, 5+ years preferred. Commercial P&C and/or Employee Benefits experience helpful
• Must be willing to travel extensively (up to 65%) to accomplish required objectives
• Must possess strong detail orientation and be able to evaluate information in order to verify accuracy of Willis’ compliance standards
• Ability to establish priorities, work independently, effectively manage time and proceed with objectives with limited to no supervision
• Excellent verbal and written communication skills including well developed coaching and presentation skills required
• Demonstrated track record of passion for and experience in Compliance, Quality Control or Quality Assurance preferred

Loan Servicing Quality Assurance Partner Resume Examples & Samples

• Develop and maintain thorough understanding of BB&T's Risk Management philosophy with the ability to recognize categories and compliance impact
• Develop and maintain thorough understanding of Federal and State banking regulations
• Develop and maintain knowledge of systems and processes within Risk Operations
• Collaborate with unit management on design, development and implementation of quality review and audit
• Conduct quality review on random work samples
• Identify errors and communicate findings to management
• Assist in the problem resolution process
• Prepare reports and track error rate and impact for assigned unit(s)
• Support the implementation of process improvements as well as coaching and training initiatives
• Associate's degree or equivalent education and related training
• One year banking experience
• Ability to quickly learn unit purpose, processes and interdependencies
• Ability to utilize resources to identify errors and trends
• Ability to demonstrate and develop effective interpersonal skills
• Detail orientation with high level of self-structure
• Adequate computer skills with ability to quickly learn new systems
• Mid-level computer skills

Quality Assurance Junior Analyst Resume Examples & Samples

• Monitor and track the tag file output; reports on variance detected and timeliness of delivery
• Create internal reports for distribution and prepare supporting documentation as needed for Finance Department
• Receive and track website changes requested; validate changes when ready and report on accuracy of new process; indirectly approve turnover of new website functions
• Ability to communicate verbally and in writing to client and technical staff required
• Ability to document and track outstanding items to resolution
• Self motivated, energetic, and dynamic individual
• Independent individual who enjoys taking ownership of a task
• Strong organizational and time management skills required
• Positive professional image

Cataloger, Quality Assurance / Video Editor Resume Examples & Samples

• Researches and writes captions and keywords for National Geographic still photography and video clips using the most current industry specific taxonomies for use by the National Geographic’s internal clients and also NG partners, licensees and affiliates for worldwide distribution. Ensures that the image metadata is responsive to the changing needs of the Image Collection and Image Sales internal and external client bases. Works with third party platform providers to structure new displays and workflow processes as necessary to improve efficiency or meet market demands. (30%)
• Collaborates with NGS photographers and videographers to obtain all relevant information to create accurate and interesting descriptions and keywords for their images. Collaborates with editors to prioritize caption writing and other workflow issues that impact productivity and by addressing technical issues affecting image quality. Makes latest key wording information available to photographers & videographers and their staffs and edits their cataloging/key wording. Provides training in how to accurately catalog images and footage in our systems. (25%)
• Works independently in self-assigning projects, creating keywords and captions and metadata extracts. Downloads and processes video assets from internal databases or external submissions into the current database and software asset systems. (10%)
• Responsible for releasing images and metadata for licensing distribution worldwide. Final quality assurance before worldwide distribution and thus responsible for the accuracy and relevance of all metadata such as locations, keywords, captions, capture dates. Relevant keywords are a top priority as it is through keywords that images can be retrieved from databases. Checks credit line and reviews scan quality. Ensures that there are no potential legal issues concerning the images by verifying that all necessary model and property releases are available and attached and copyright codes are correct for each specific image’s distribution channels. (15%)
• Provides photo research for books, promotion and other products for internal and external clients on an ad hoc basis. Liaison between Image Sales/Collection cataloging and Getty for image metadata extracts and key wording issues. Maintains Getty Keywords drop down menu. Researches, writes, and accurately describes all NG published photography including magazines, books and electronic media. Ensures that current published images are included into the commercial print on demand service and to NG partners, licenses and affiliates for worldwide distribution each month. Learns new skills in an ever-changing digital environment. Willing to take on additional tasks as requested. (20%) 
• 2-4 years related experience
• Must have very good SQL, UNIX, Excel skills
• Must have experience / knowledge on Automated Test Tools; Selenium, QTP etc
• Knowledge / Experience on the usage of JIRA, Jenkins, Quality Center
• Knowledge / Experience with Robot Framework, Cucumber or any other test automation framework
• Experience in python, perl or any other programming language is highly desirable
• Operate independently to assist the QA Director across two product lines: Credit Cards and Mortgages
• Work closely with the QA Director for Global Consumer in fostering a strong QA partnership with the Chief Auditor for Global Consumer and the product Chief Auditors across Credit Cards and Mortgages
• Take the lead and be able to work unsupervised in partnering and relationship management building with the Chief Auditors for Credit Cards and Mortgages including monthly 1:1s
• Independently perform a variety of QA reviews across Credit Cards and Mortgages
• Liaise across the QA team to coordinate inputs from Global Function and Regional QA Partners whose Chief Auditor stakeholders may have assurance activity needs that impact Credit Cards and Mortgages
• Facilitate pro-active interactions, including communication and clearance with Audit Owners and Chief Auditors during QA reviews, with minimal support from the QA Director for Global Consumer
• Taking the lead globally for monitoring, reviewing and challenging any transformation and /or development initiatives across Credit Cards and Mortgages IA teams
• Conduct and at times lead regular scorecard reviews, share best practice and common pitfalls with relevant teams outside of Global Consumer and support with the provision of focused training as and when needed
• Complete reviews of Risk Assessments, Quarterly Plan Refresh papers, and Quarterly Business Monitoring outputs for Credit Cards and Mortgages. Present results to the QA Director Global Consumer and the Chief Auditors for Credit Cards and Mortgages and identify key thematic issues and findings for use globally
• Share methodology best practice and common pitfalls with Credit Cards and Mortgages teams and at Global Consumer Town Halls where required
• Pro-actively identify development areas, training needs and develop and deliver required training sessions for Credit Cards and Mortgages teams and where invited, business stakeholders
• As required take the lead in developing the key topics for QA Wide Monthly Forums and host at least three North America QA Open forum conference calls per annum
• Candidates should have 8-10 years of diversified management experience, ideally including experience in audit or a related field
• Must have first-hand experience of Retail Banking in a top tier bank and audit experience of a large complex retail bank is a plus
• Experience of working with international teams and of people management/development
• Must have a thorough knowledge of operations and control systems as well as an understanding of best-in-class audit methodologies
• Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation, relationship management and partnering skills are essential
• This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style. Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and will display highly effective networking and influencing skills. This person will be comfortable acting as an agent for positive change with agility and flexibility
• The Quality Assurance SVP must be a strong, energetic individual with a proven track record in managing high-performance teams
• English language skills and any other regional language skills advantageous
• Define Test Strategy and Test Plan for major and one-off projects
• Participate in project planning by analyzing requirements and risks, and providing estimations of test deliverables
• Create, execute, and maintain Test Cases and scripts, both manually and automated
• Define test data to exercise Test Scenarios/Cases
• Detect, document, and report software failures, and verify bug fixes
• Timely identy severity of issues and impact to affected systems and stakeholders
• Manage defects and provide written communication and metrics on testing progress
• Manage releases from QA handoff through testing and deployment to production
• Apply industry best practices of testing methodologies
• Develop an in-depth understanding of assigned applications and environments
• Other duties as assigned by supervisor

Quality Assurance Test Lead-legal IT Resume Examples & Samples

• 7+ years experience using standard testing methodologies and performance measures
• 5+ years experience in testing documentation and emulation tools appropriate for the QA function. (e.g. Test Director)
• 2+ years of experience leading a QA staff and working effectively with the Engineering, Implementation analysts, Application, and Operations team members
• Good understanding of ISO 9001/9000-3, AS9106, CSWP Standards
• Understanding of the interaction and impact of major processes and changes on an integrated business and functional organization
• Experience in establishing global QA center of excellence program
• Testing and validating application implementation efforts similar to those used in the Connectivity Services environment is a plus
• Testing conformance to software quality and usability standards is a plus
• Testing systems used to validate a range of Data Transportation protocols and software
• Management of an active IT test function including test automation, scripting, test tools, test problem and defect reporting

Ccb-risk-mortgage Banking Quality Assurance Resume Examples & Samples

• Minimum of 3 years experience in auditing and/or operational quality assurance
• Bachelor's degree in business, finance, or related field; or equivalent work experience required
• Experience with business applications supporting Chase, WaMu and EMC portfolios strongly preferred
• Ability to deal with highly confidential information in a professional manner

Asset Management Statement Quality Assurance Specialist Resume Examples & Samples

• Act as the escalation point for client issues, which involves working with the Front Office to resolve questions, investigate issues and develop a satisfactory response to the client's concerns
• Perform market value and cost reconciliation on client statements, as needed
• Work closely with business partners to identify statement issues and provide guidance to the Operations Teams to make the appropriate account corrections in OMNI
• Participate in project initiatives including: establish business requirements, performing UAT and implementing changes within the team
• Represent the Statements space as subject matter expert on any projects impacting Statements
• Assist with complex Out of Balance conditions as required
• Work with Front Office partners to understand client feedback and issues as they relate to the statement, and guide them to the appropriate resolution
• Perform quality assurance on end of month statements to ensure statements are accurate and no defects were created when statements were generated
• Vendor management and issue resolution
• Perform regular control reviews to ensure compliance with auditing, risk and regulatory requirements and standards
• Assist with testing and implementing any changes that impact the various systems used by the team
• Provide training/support to our business, product or technology partners
• Investigate opportunities to reduce costs, provide automation, and analyze fluctuations in key metrics
• Strong proficiency in MS Office applications (Excel, Access); knowledge of macros preferred
• Highly motivated and ability to work independently
• Ability to develop & maintain relationships with business partners
• Commitment to quality and control
• Strong organizational skills to successfully manage multiple tasks at one time
• Ability to work under pressure and to fixed deadlines
• Navigation within OMNI mainframe
• Knowledge of the accounting for financial instruments: equities, bonds, derivatives and multi-currency instruments
• Knowledge of financial products with an understanding of the attributes of investment products, as well as related calculations
• Possesses a background in Healthcare payer business
• Understand test plans and is able to clearly articulate roles, goals, and timelines
• Demonstrated proficiency in use of all standard desk top applications
• Ability to understand, write, and execute SQL queries
• Bachelor's degree in Business, Computer Science, or other related field
• 3 years of experience as a Quality Assurance Test Analyst or equivalent role
• 3 years of Healthcare Payer experience

Quality Assurance Spec, Sls Ops Resume Examples & Samples

• Expertise with Microsoft Office products
• Must be detail-oriented and have excellent organizational skills
• Able to prioritize, multi-task, and manage last minute changes
• Knowledge of network and sales processes and systems preferred
• Log-editing experience preferred
• Strong analytical and problem solving skills required
• Able to handle complex and high volume workload
• Excellent customer services skills required
• Ownership and accountability
• Forward thinking
• Must be able to work within established deadlines

Quality Assurance Spec Resume Examples & Samples

• Established knowledge in flood insurance requirements for commercial loans
• Working knowledge in performing insurance analysis
• Perform intervention and process control reviews using Quality Improvement Program database
• Must be able to read, understand, and accurately interpret commercial insurance documents
• Mid to High-Level understanding of flood insurance documentation as well as all regulatory requirements surrounding flood insurance
• Competency with Micro Soft, Excel, Word and Outlook
• Strong competency in multitasking
• Demonstrated professional behavior and team work, is punctual, dependable and adheres

Internal Audit Quality Assurance Specialist Resume Examples & Samples

• Performance of Quality Controls on Internal Audit activities
• Performance of Quality Assurance procedures on the reviews of audit engagements or specific theme
• Monitoring and analysis of Internal Audit activities KPIs for Quality Assurance
• Support preparation and documentation of the Internal Audit Quality Assurance Improvement Program
• Support the assessment of conformity of the Internal Audit activities with Institutes of Internal Auditors Standards and other relevant requirements
• Performance of ad-hoc requests related to Quality Assurance matters

Identity Access Administrator Quality Assurance Resume Examples & Samples

• Verify users logical access to organization resources in business applications, according to pre-set of system rules and policies
• Perform security and change control related tasks in compliance with the Information Technology Risk standards, standard operating procedures and reference documentation
• Ensure communication is customer-focused and professional
• Progress personal objectives, as agreed with your manager, within the documented time scales
• Improve current processes and drive positive change in: controls, data quality and regulatory compliance
• Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred; or equivalent work experience
• Minimum 1-2 years experience in application security, global operations and/or technology risk management

Quality Assurance Evaluator Resume Examples & Samples

• Monitor and score Call Center associates for customer service quality, sales assistance, script adherence, accuracy and effectiveness
• Attend calibration sessions with Superivsor and Team Lead as scheduled to ensure consistency, accuracy, and uniformity
• Run daily and monthly QA Reports
• May answer incoming customer calls and/or email and chats during short periods of high volume

Audit Quality Assurance Reviewer Resume Examples & Samples

• Execute and improve robust quality assurance reviews that, taken together, contribute to the overall evaluation of Audit Services' conformance with internal policies and procedures as well as the Standards of the Institute of Internal Auditors and supervisory expectations. Such reviews collectively evaluate all aspects of the internal audit program. Among other things, this includes: (i) Planning review engagements in line with Audit Services' quality assurance methodology and approach, (ii) execute review engagements, including the gathering of sufficient, competent evidence and compilation of high quality work papers to document work performed and conclusions reached, communicate with review participants to create transparency and understanding related to the quality assurance review process, (iii) communicate results of review engagements, including making recommendations related to review opinions and the basis for such recommendations and review issues
• Lead the Quality Assurance Review Team. Provide overall direction and day-to-day management to accomplishment of work objectives, and coach, develop and evaluate team members
• Provide governance over use of work performed by other assurance providers, including the adequacy of Audit Services' supervision of such work
• Perform and/or support special projects
• Access a network of audit professionals at other financial institutions, public accounting firms, and professional associations to enable (i) monitoring of trends and developments in banking, financial services, internal audit practice, and supervisory expectations; (ii) identification of potential enhancements in internal audit practices, processes, and methodologies; and (iii) benchmarking comparisons of Audit Services' performance. Integrate enhancements into professional development programs, the quality assurance review program and the audit process
• Operate within departmental and bank budget and expense guidelines
• Bachelor's degree in Accounting, Business or related field or equivalent education and related training
• Five years of audit experience
• Professional certification as a Certified Public Accountant, Certified Internal Auditor, and/or Certified Information Systems Auditor
• And satisfaction of current continuing professional education requirements
• Sound knowledge, skills and expertise within a large bank environment in the domains of professional internal auditing, risk management, regulatory supervision and general banking business activities, with specialized expertise related to supervisory guidance, supervisory expectations and professional internal auditing standards
• Sound written and verbal communication skills
• Possess a high level of initiative and credibility
• Operates with a strong sense of urgency to deliver high-quality outcomes
• Sound organizational, interpersonal, communication, facilitation and negotiating skills
• Able to interact directly with Senior Audit Leadership Team, Audit Managers and audit professionals
• Ability to work in and/or lead teams and make sound decisions
• Ability to influence without authority across all levels of the Audit Services organization as well as with external stakeholders
• Ability to work strategically and tactically - comfortable seeing and defining the “big picture” while leading and executing detailed work tasks
• Ability to manage small projects successfully
• Demonstrated proficiency in basic computer applications such as Microsoft Office products

Quality Assurance Specialist Chicago Resume Examples & Samples

• Financial services industry practices and regulatory requirements, including lending, loan processing and support operations
• Extensive experience with reading and interpreting loan and compliance documentation/must be able to read and interpret any type of internal/external note
• Accuracy and attention to detail are imperative
• Experience with VLS, RLOTS, ACBS, Ivault, and/or DealWorks is a plus
• Provide oversight and guide deliverables of QA Analysts
• Create test plans that meet design specifications and help produce applications that are reasonably free from defects
• Prepare and provide regular QA status reports to the Project team
• Develop and execute automation test scripts (as required)
• 5+ years of QA experience, preferably in testing e-commerce websites or web-based projects
• 1) Working with manaul testing SMEs to normalize and automate the regression testing
• 2) Help the teams aligned to this role deliver quality automaiton in our common framework and process
• 3) Ensure maximum reusability of the automation for likley future requirements
• 4) Provide consistent stakeholder reporting of the projects
• 5) Use existing data collection mechanisms and metrics to drive decision making on the projects
• 6) Look for opportunities to optimize and continually improve the projects
• 1) Very good communication and documentation skills in English
• 2) Very good analytical skills and design skills
• 3) Very good proficiency with multiple GUI automation tools (QTP/UFT/TestComplete/etc)
• 4) Ability to write complex SQL queries
• 5) Experience automating applications built in a variety of technologies (web, Flex, WPF, .NET, etc)
• 6) Experience working in multiple project areas simultaneously
• 7) Experience leading automation teams, ideally teams on multiple different projects
• 8) Experience building and picking up automation frameworks and associated concepts
• 9) Understanding of multiple financial market business areas is a major plus (Equities, Derivitives, Research and CRM flows, etc)
• ) Design, Develop and Drive QA strategy for all projects within the Firmwide CRM technology group
• ) Take a very hands on approach to implementing QA strategy right from requirements analysis, test design, estimates, test execution, reporting, escalation, stakeholder communication, managing output of team and essentially the end to end spectrum of QA for the CRM technology group
• ) Own the quality and timeliness of delivery across all projects within the CRM technology group
• ) Liaise with the performance engineering and automation test engineering groups to drive performance testing and automation test coverage within QA
• ) Collaborate with Developers, Dev. managers, product managers, business and other groups and drive QA standards by engaging with all teams throughout the SDLC
• ) Communicate key issues and progress updates in a regular, accurate, timely fashion
• ) Coach peers and subordinates on processes and provide guidance and course correction to team members when needed
• ) Be accountable and responsible for product quality and project delivery across all projects within CRM
• ) Work with and Report back to CRM QA Head on progress, issues etc
• ) Manage delivery by planning, organizing, monitoring and reporting
• ) Stretching as and when required to accommodate the projects asks. This potentially includes staggered work timings as well
• Managerial skills

Quality Assurance & Control Officer Resume Examples & Samples

• Assist the Control Manager with developing a risk-based testing plan and program for our contracts and data
• Schedule and actively participate in process walkthrough meetings with regional managers and their delegates that are performing QC checks and other data providers to ensure that all key controls in the negotiation process have been appropriately identified to gain an understanding of the quality of the process and the scope of testing
• Execute testing program utilizing appropriate approach based on report/product specific testing methodology
• Analyze and document testing results and assist the Control Manager in developing recommended remediation steps
• Assist the Control Manager in developing a dashboard highlighting key testing metrics/testing results, that communicates items requiring remediation and material findings that impact the completeness and accuracy of our contract data
• Conduct subsequent follow ups on those issues/recommendations that where formally raised as a result of the QAR
• 5+ years of experience managing and leading testing teams in the strategy development, planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies
• 8+ years of experience developing test plans, QA metrics, scripts, cases, scenarios, test results analyses, test reports, and test bed design and implementation
• Scrum certification
• PMI certification
• Assist in the quality review of Business Requirements, Software Requirements, and QA/UA test plans
• Partner with Quality Assurance group to assist in the development of a comprehensive QA/UA test plan and timetables
• Create test plan, test case selection and test results
• Ensure team members are clear on project testing goals, benefits, methods, roles and responsibilities
• Follow the testing procedures prescribed under the Systems Development Life Cycle (SDLC)
• Execute testing processes and validate test data according to business/systems requirements, to ensure successful and timely implementation of projects
• Document project testing defects/limitations for future enhancements and audit trails
• Work closely with business and systems partners to ensure a smooth transition of projects into production
• Provide UAT sign-off/perform post-implementation wrap-up/follow-up
• Research data issues/analyze insurance data in PFMC
• Validate Business Objects reports, using data coming from PFMC
• Validate business tables from PFMC
• Minimum 4 years experience in systems analysis/quality assurance
• User Acceptance Testing experience required
• Strong analytical, organizational, prioritization and time management skills
• Familiarity with Relational Database concepts and SQL a plus
• Business Objects report experience a plus

Head of Quality Assurance UK WM Resume Examples & Samples

• Test management in all lifecycles of testing ranging from integration through to user acceptance and non-functional testing. Experience in both agile and more traditional lifecycles is desirable
• Stakeholder management in situations with a wide variety and background of stakeholders
• Strong communication skills (both oral and written)
• QA processes definition (e.g. test strategy definition), rollout and implementation
• Audit and general control frameworks
• Experience with the financial services sector is a must, preferably within a large institution
• Test management of a stream (or group of projects), especially with challenging and constantly changing priorities
• Definition, rollout and successful implementation of QA processes
• Toolset: Quality Center, HP LoadRunner, HP QPT/UTF
• SDLC: Waterfall, Agile, SCRUM
• Lead QA Activities for all initiatives across multiple product lines
• Champion the development of a comprehensive functional and automated test strategy
• Produce reports/ dashboards to highlight the quality of the current release and provide predictability for production readiness
• Work with the project manager to identify and plan testing activities and to provide estimates
• Demonstrate experience in the planning, design, execution, and reporting of functional tests using appropriate testing tools and techniques
• Demonstrate experience in the development of manual and automation testing frameworks in an agile/shift-left development delivery environment
• Experience leading and directing tests of Onsite and Offshore model
• Technical knowledge on QA industry tools (HP ALM, HP UFT/QTP, Selenium, etc.) and Assurance/Testing IT competencies
• Develop test plans/strategies and report on product performance, quality, security and stability
• Write test cases to be translated into automated tests by engineers
• Interpret and review automated tests
• Bachelor’s Degree in Computer Science, Information Systems or related field
• Six+ years professional experience in quality assurance
• Proven experience in testing front-end, server, and database architecture/schema designs
• Strong analytical and troubleshooting skill
• Demonstrable understanding of complex business rules/analytics in a data driven domain
• Experience validating quality of complex business applications using software oriented architecture, data warehouse or distributed systems
• Experience defining test scope and risk mitigation for complex systems in at least 2 of the following areas: Automation testing (e.g Selenium, QTP), Performance (e.g Mercury Loadrunner), Security and Integration Testing

Free People Fall Internships Quality Assurance Resume Examples & Samples

• Test each Free People site to ensure new functionality and bug fixes are working
• Write clear, detailed bug reports that allow developers and other testers to recreate defects
• Help troubleshoot production and customer support issues
• Assisting in testing with the iOS app across devices/OS, etc
• Assist in developing a QA Knowledge base by documenting product knowledge
• Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
• Ability to type 50-55 wpm
• Capacity to maintain confidentiality
• Associate’s or Bachelor’s Degree
• Previous inbound call center or related customer service experience
• Fluency in Spanish
• Excellent knowledge and working experience on SWIFT payments (E)
• Excellent knowledge and working experience on AML Sanction Scanning (E)
• Preferred Knowledge on applications BESS, ESS, PES, SAA and BAM. (P)
• Knowledge on HP Tandem Nonstop TACL and AIX shell script (P)
• Professional with minimum 3 years’ experience on multiple projects with multiple interfaces and/or 3rd parties
• 5+ years of professional Quality Assurance experience, proficient with QA and Test processes, and test deliverables, defining Test Strategies, Test Plans and evaluating Risk Coverage
• Quality Controls (P)
• Talent Management process (performance management, performance development/coaching, reward/ recognition)
• Design ~~ Testing Execution ~~ Defect Resolution ~~ Customer & Industry Compliance Requirements ~~ QA Practice ~~ QA Champion
• Design and develop the test approach, test plan and test schedule to effectively validate technology projects on both functional requirements and technical specifications. Write test cases/scripts, create test data and document expected test results. Design processes for test case automation and test execution. Review system specifications and documentation at appropriate points in the System Development Life Cycle (SDLC). Define, track and publish quality assurance metrics related to each project
• Effectively plan, manage and execute the testing process to validate that all functional and non-functional requirements are met. Maintain records of all test results using the designated tool set. Provide consistent and timely test execution status reporting to the project team and business partners. Review system and functional documentation as part of the testing process and make suggestions for changes or improvements where required. Actively participate in project phase end review sessions
• Manage and actively participate in the test defect resolution process; including producing comprehensive defect descriptions, identify the cause, scope, risks and impact of a problem and facilitating defect reviews. Provide feedback to technology teams and business partners on design and usability improvements. Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or testing process. Verify compliance of test processes on all projects
• Translate business partner needs in to functionally sound test plans. Analyze and understand industry testing and compliance requirements in addition to specific business partner requests and needs. Participate in business requirements discussions, design sessions and functional specification reviews with the technology teams and business partners. Ensure that test plans adequately test the functionality, interfaces, performance, and data integrity of the project
• Demonstrate an expert knowledge level of and be a vocal champion for the use of quality assurance principles, advanced testing tools, processes, quality control methodologies and other technology advances. Develop, continually improve and document the Ameriprise testing standards and procedures. Ensure that the appropriate testing methodologies are applied on all assigned projects. Incorporate industry standard quality assurance testing standards and tools in to the Ameriprise testing processes
• Deliver quality process training to technology teams and act as an internal quality consultant to advise and influence business partners and the technology teams. Provide testing expertise and coach/mentor the testing team around best practices in quality assurance methodologies, practices and techniques (this includes more junior Quality Assurance Analysts as well as the broader technology project teams)
• Expertise in DevOps frameworks usage with respect to increasing Agility and accelerate time to market
• CA LISA/DevTest, API Web Services Automation, Test Data engineering would be a value addition to Digital Quality Engineering team
• 5-7 years of relevant experience
• Demonstrated experience using version control systems and automated testing tools and using scripting languages
• Expert level knowledge with the Software Development Life Cycle (SDLC) concepts
• Experience creating test automation scripts with VB and/or JavaScript or selenium or any other DevOps framework tools
• Functional knowledge of assigned assets - from both the technical and user perspective
• Experience understanding and writing SQL queries
• In depth quality assurance testing experience within the Financial Services industry (i.e. broker-dealer, advisor distribution, asset management, insurance, etc.)
• Test Data Engineering tools usage like DataFinder etc
• WebServices API Automation/Web Automation
• Create test plans and test cases from Business Requirements or Development Specifications
• Execute test cases for functional and front to back testing
• Help drive test automation by utilizing off the shelf tools to automate areas of testing and working with development to create requirements for in-house tools
• Responsible for ISAE-3402 process on a global basis
• Define and implement a new Quality assurance function across hedge serve services
• Identify opportunities for operational and control enhancements across the business
• Agree KPI targets to be achieved by the team
• Assist operation leads and drive a best practice approach to change management
• Ensure correct and efficient allocation of workload throughout the team. Understand and equip the team for future business challenges
• Help foster and cultivate a change culture where we strive to provide the highest quality service. As a manager you will help drive new product enhancements, develop best practice and support the build out of capacity and scale within the organization
• Bring change business cases through governance
• Strong general technical troubleshooting skills
• Good understanding of major programming language concepts, ability to read code, and debugging skills
• Good understanding of financial market fundamentals. Should know what bid, ask and order book is
• UNIX/Linux scripting: Candidates need to be proficient in navigating UNIX servers, have good knowledge of operational functions in UNIX and be able to read / write and maintain Unix shell scripts
• Proficient in scripting language like PERL, Python etc
• Networking (e.g. TCP/IP): understand the concepts of TCP/IP and distributed system
• Knowledge of change management system like perforce, git etc
• Basic understanding of messaging systems like LBM
• Problem solving skills: Must be able to tackle problems based on limited information, be able to seek out solutions and work around problems
• Inter-personal skills/communication - Good cross-region communication skills are essential as there is regular interaction with the European / NY and Asian based teams and regular interaction with support groups from other areas of IT
• Knowledge of any market data supplier like Bloomberg, Thomson Reuters etc. is preferable
• Operational background a plus. Previous experience at a major market data provider a plus
• Strong understanding of trading business and technology, US Equities markets, Equity Trade life cycle, Market Risks, Exchanges, Market Data, Regulatory and Compliance Requirements
• Strong understanding of Fidessa front office Trading platform and related components
• Review business requirements, creation and execution of functional, regression and integrated testing; positive and negative testing; develop test bed, test harness; test execution, pass/fail metrics
• Strong knowledge of FIX protocol, SQL Queries, UNIX, QA tools and QA processes
• Provide input to the estimation process of the estimates for the testing efforts
• Develop Application Level Understanding for the applications that are assigned to him for testing
• Test Data Management using Quality Center
• Contribute in QA and test process enhancement initiatives
• 10+ years of experience in Software Quality Assurance Experience and Hands on Experience in Manual and Automated Testing
• Expert in Test Case/Defect Management using ALM
• Command on SQL query language, Knowledge of UNIX commands and scripting
• Must be familiar with QA best practices
• Excellent communication and co-ordination skills to work with different teams (onsite & offshore)
• Ability to multi-task and support multiple projects and releases at the same time
• Should be able to identify automation opportunities and lead effort to automate
• Must have experience with test automation using VB, C sharp, Excel Macros , iTKO Lisa
• Ability to work with test automation tools such as QTP is a plus
• Actively participates, along with senior to lead analysts, functional architects and the broader development organization in identifying system impacts, defining high level solutions and facilitating work effort estimation
• Understand and advocate for Agile best practices for all disciplines
• Actively participates in user acceptance testing efforts, working closely with the business user, development, and SA team
• Assists team and Product Owner with defining and documenting acceptance criteria
• Highly analytical, proactive ( ability to think outside the box ) and detail oriented
• Strong API testing experience
• Knowledge of test and defect management tools ( Quality Center, Jira )
• Strong knowledge of SQL and able to write queries to verify data in Oracle DB
• Experience with end to end testing, interaction/integration with multiple downstream systems
• Experience with Automation or BDD Automation tools a plus ( Cucumber, Selenium, Fitnesse, Jbehave )
• Knowledge and experience with Spock and Geb Browser Automation a plus
• Independently responds to analysis clarifications and change requests
• Identify & escalate issues and risks to management and team members
• Proactively educates technology, business and operations support partners on new features and functions through training sessions and demonstrations. Articulates new features and functions to customers through the authoring and maintenance of notices, user guides and API implementation guides
• Embraces and enforces CME Group SDLC standards
• Acquire an understanding of user pain points/needs, business objectives, market opportunities and competition
• Work with a multi-disciplinary team of prototypers, business analysts, and developers to create a vision for a seamless experience across platforms
• Lead design, storyboards, mockups, wire framing and experience prototypes to guide development and analysis where needed
• Collaborate across all engineering disciplines to incorporate user feedback, technical/business constraints, and market dynamics into the team’s output
• Guide development to faithfully implement dynamic user experiences which capture the business objectives
• Strong communication, interpersonal, and presentation skills
• Excellent technical and analytical skills, absolute attention to detail, accuracy, and control focus required
• Proactive, self-starting individual with high levels of ownership
• Ability to work well under pressure, in a high-pressure environment
• Ability to prioritize workloads and use a proactive approach to meet deadlines
• Mature and pro-active approach to generating solutions for daily and long-term challenges
• Be driven, enthusiastic and dynamic in search of improving processes, controls and procedures
• Excellent team player, with high level of team orientation
• Proven track record in producing exciting, innovative visuals for modern software web based products
• Clean visual design skills and a strong portfolio demonstrating web application design work
• Experienced with UCD methodologies and design cycles
• Experienced in wire-frames, story boarding, user journey, work flows, etc
• Passion for User Experience and Innovation
• Strong knowledge of common UI Patterns
• Link to your public LinkedIn profile, CV, website or Dribble account
• Experience with the following software development tools/Languages: HTML5, Angular.js, JavaScript, jquery, Google Analytics
• Bachelor’s Degree from an accredited college or university with a concentration in Business, Economics or Computer Science (or equivalent Business Analysis certification and/or relevant work experience)
• 5+ years in a systems analyst role with in the financial industry
• Strong business architectural skills with experience in designing System Flow, Decision Tree & Data Flow diagrams
• Must have strong Database querying skills (Oracle preferred)
• Co-ordinate testing for projects/releases. Assess projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes
• Schedule and approve the release of projects into the UAT environment; execute complex test plans and the execution of testing
• Assess the results of QA tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary
• Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to QA processes in an effort to continually improve overall department efficiency and effectiveness
• Create documentation and provide user training
• Maintain the regression test cases on the HP Quality Centre
• Automation of test cases using the HP ALM Quality Centre
• Continually acquire and enhance business knowledge of the ITService Automation strategies and policies
• Communicate with technical and nontechnical test subject matter to co-workers, engineers, managers and clients
• Possess good communication skills and the ability to understand various sides of issues with an application
• Identify tasks and those responsible for tasks
• Set schedule estimates, manage to timelines and milestones
• Be able to fulfill the roll of any VML Quality Assurance Analyst with little notice
• Understands and can learn overall client and VML business needs as they relate to quality assurance
• Manages priorities, allocation, and workloads across multiple projects
• Possesses superior analytical, problem-solving abilities
• Has excellent organizational, interpersonal, presentation and communication skills
• Can independently provide solutions for complex problems and issues, recommending upgrades, enhancements, and priorities based on independent research, consultation and analysis
• Can work on multiple complex tasks against deadlines and shifting priorities and is comfortable dealing with uncertainty, ambiguity and change
• Bachelor’s Degree in Computer Science, Information Technology or a related field
• Experience in IT quality consulting, including quality improvement programs
• Master’s Degree of Business Administration, Information Technology or a related field
• Six Sigma and/or PMP certification
• Prior experience managing vendor relationships
• Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
• Provides leadership and direction to test specialist in the creation and execution of a comprehensive test plan/test matrix in order to validate system functionality, system enhancements, new product development, etc.. in order to ensure business requirements are met or an issue has been corrected
• Minimum of 5 years of experience in testing within an IT, Financial, or Operations Division
• Master’s degree in business related field with 3 years of experience is also acceptable
• Experience with the peer review process
• Effective organizational and prioritization skills with the ability to balance multiple projects within tight timelines
• Strong leadership, problem solving and decision making skills
• Actively participate in helping to maintain a reference document that reflects the latest business and technical requirements
• Actively work with Scrum Master, Business analysts, developers and business teams to help troubleshoot, triage issues
• 5 + years in Information technology as well as 5+ years of experience working with full SDLC
• Hands-on experience with understanding and updating Gherkin (Given/When/Then) will be a plus
• Strong Knowledge of quality assurance principles, techniques and tools required
• 3+ years of hands on automation development using SOAP UI with Java or groovy
• 3+ years of hands on automation development using LISA
• Bachelor's Degree in Computer Applications, Math, Business, or Engineering
• At least 5 years overall progressive IT experience in the QA field which includes 2 years of experience wit the skill sets listed above
• Will also accept Masters degree in Computer Science, Math, Business or Engineering and 3 years of overall experience in the skill set listed above
• Design and develop software systems and web services, including automated/back-end applications
• Design and Implement front-end solutions including web dashboards, desktop UI applications
• Support, maintain and evolve existing tools and systems
• Document, communicate and train the QA staff or any other stakeholder on the tools developed
• Participate in Code Review with other members of the QA Development team and shares knowledge of best practices and coding standards
• Perform other tasks needed to support the QA department
• Must have good SQL and basic UNIX skills
• Test Automation experience is required (Robot Framework, Selenium, QTP, etc.)
• Experience with Jenkin, JIRA, and QC is a plus
• You will help design, develop and implement test plans, scripts, tools using the detailed business requirements document provided by the business analysts
• 4 - 7 years performing QA in Financial Services
• Experience creating and implementing test environments for a client-server or distributed system involving relational databases
• At least 4 - 7 years of software testing experience required
• Experience of working in Agile methodology preferred
• Knowledge of testing methodology
• High level of responsibility and Ownership from inception through to implementation
• Ability to evaluate information in order to verify accuracy of Willis’ compliance standards
• Knowledge of principles and processes of business management
• Knowledge of Insurance Products and Brokerage business
• Sufficient knowledge of Willis Group Policy to be able to identify breeches in policy
• Must be able to maintain and cultivate relationships with Business Unit Compliance Officer and other associates
• Presentation skills a plus
• Ability to establish priorities, work independently, and proceed with objectives with limited to no supervision
• Ability to work in a fast-paced environment juggling multiple priorities
• Computer skills which include proficiency with Microsoft Word, Excel and Power Point, as well as navigation within the Internet
• Continually improves knowledge and skill proficiency
• Bachelor’s degree highly recommended
• Ten or more years of insurance industry experience, preferably related to servicing clients
• Knowledge of Service virtualization SOAP/HTTP, WSDL, Web Services and experience with design and development of virtual services (using Request- Response pair.) and automation scripts using CA LISA
• Good understanding (worked) of Synchronous and asynchronous transaction (JMS, MQ series, etc.)
• Good understanding (worked) of XML and related specification (XPATH, XQUERY, SOAP, WSDL, etc.) and to manipulate them programmatically
• Create virtual service models and images for both consumer and provider side by using CA LISA
• Used Scriptable and Generic XML payload parser as data protocols
• Interact with developers and architects on collecting requirements, payloads, data for service testing and service virtualization
• Coordinate with development and testing teams to ensure the virtual services and VSEs provide full test coverage starting from unit testing phase through to SQA/System testing phases
• Support the Dev/QA/Perf teams in the conceptualization and design of detailed solutions that would benefit from virtualization, understanding the IT infrastructure, context diagrams, and application workflow
• Using the CA LISA Test/Service Virtualization tool: develop new scripts, modify them, and execute them
• Design and implement frameworks for virtualization
• Serve as a mentor to the QA test team on the CA LISA tool and service virtualization practices
• Work with the QA leadership team to define metrics, and report status of virtualized assets weekly
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
• Uses considerable judgment to determine solution and seeks guidance on complex problems
• Determines methods and procedures on new assignments with guidance
• Manages small teams and/or work efforts (if in an individual contributor role)
• Lead & deliver a Service Virtualization engagement
• Establish a center of excellent for Service Virtualization
• Bachelor’s Degree or higher
• Minimum of 2 years of experience with Java or .NET programming technology
• Minimum of 2 years of experience with SOA Integration technologies to include one of the following; Web Services, MQ OR JMS
• Minimum of 2 year designing, developing, deploying, and supporting CA Service Virtualization/ LISA
• Supporting a Service Virtualization product/capability (e.g. CA LISA Service Virtualization.)
• Experience with Technology Architecture (Client Server and Web, Mainframe), Project Planning and Estimating, Systems Analysis and Assessment; Project Management
• HP ALM - Advanced
• Microsoft Word, Excel – Proficient
• Excel macros – Proficient
• Writing SQL queries – Good to have
• Web-Based testing experience - Advanced
• QTP/BPT Automation Script Execution – Intermediate
• QTP/BPT Automation Script Creation – Intermediate
• Oversee’s the creation and maintenance of project test cases, test suites, test schedule, and other documentation needed for the successful testing of our game
• Mentor and evaluate performance of team members for assigned area
• Communicates with development, production, and external QA teams to provide timely and accurate updates related to the project and immediately escalates critical issues to appropriate stakeholders. Provides feedback on the state of the game and testing coverage provided via issues reported in bug-tracking software, timely project status updates, and via e-mail and face-to-face interactions while working with QA Manager
• Enforces testing policies, procedures and standards
• Manages day-to-day activity in the issue tracking database, including routing issues, providing feedback to testers on the quality of their bug write-ups, anticipating usage issues and making recommendations for inclusions/updates to the database administrator, and performing end-of-project triage
• Plan, develop, and execute tests against core software products, primarily electronic trading, order management, and market connectivity systems
• Design and use frameworks and harnesses for automated testing
• Work with developers on improving system testability and creating continuous testing environment
• Implement solutions for regression, interoperability, stress, and latency testing
• Work with the development team to create and document, and test procedures and tests
• Good knowledge of UNIX (Shell/Perl), Python or other scripting language
• Understanding and experience of software automation and general development concepts
• 3+ years writing automated test scripts utilizing such tools as Selenium, QTP/TestComplete, LoadRunner or any other automation tools
• Excellent verbal and written skills. Ability to interact professionally with a diverse group of technology resources including QA, developers, business analysts, project managers, vendors and support teams
• Ability to multi-task in a fast-paced, high-pressure delivery environment
• Experience working with market ECNs such as Bloomberg and MarketAxess
• Day to Day Management of the(people, process and systems) in the NAM/LATAM team
• Review of CITIKYC Records, ensure completeness and adequacy of FCB, MSB, FMB,
• Accommodation Accounts and other record types as necessary
• Ensure that KYC key aspects of a record meet Citi and regulatory quality standards
• Partner with BSU and AML Compliance to resolve KYC issues
• Effective and close communication with KYC owners to remediate / improve on the quality of a \ KYC record
• Participate in ad hoc projects related to FCB, FMB, MSB, and AA process improvements, new \ KYC platform and other projects as needed
• A proven track record with at least 5+ years of relevant people management experience
• A proven track record with at least 5+ years of relevant KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
• Excellent understanding of cash management and trade products
• Excellent knowledge of Citi’s general banking systems
• Excellent understanding and comfort with technology
• Excellent people management skill
• Exceptional ability to influence and motivate partners to the KYC process
• Excellent team building and interpersonal skills
• Exceptional ability to innovate
• Strong analytical and time management skills, excellent attention to details
• Prepare test plans and detailed test cases and scripts
• Execute testing, using manual and automated methods
• Coordinate activities with other testers and development teams
• Prepare test execution reports
• Track and report defects and resolutions
• Prepare detailed estimates for testing work
• Contribute to the sustainment of the newly established testing centre of excellence, including governance, tools, processes, and methodologies
• Manage library of test cases and scripts
• Participate in management of test tool set and environment usage
• University degree in information technology or equivalent
• Minimum two years’ experience in a formal testing role, testing across multiple platforms/application types
• Experience testing in web, native Windows, and mobile environments
• Experience in point-of-sale (POS) or IBMi (AS/400) preferred
• Excellent analytical, problem-solving and decision-making skills
• Experience using SQL Server and the ability to create complex queries
• Experience with tools such as Soap UI, XML Spy, Jira, Test Rail, MS project
• Strong written and verbal communication skills and demonstrated experience providing structured deliverables within a development framework
• Nimble, adaptable, thrives in a changing environment
• Delivery and management/maintenance of QA testing deliverables/test assets (including Test Strategies, Test Plans, FPA, Execution Schedules)
• Good Experience in banking/financial domain and payment systems
• Knowledge on SWIFT Messages
• Any Software Testing certification like ISEB OR CSTE OR ISTQB is preferrable
• Proper analysis skills
• Acts as Subject Matter Expert (SME) on the day to day process of conducting quality review of operations analysts work
• Expected to meet all productivity goals, quality standards, and performance goals personal and departmental
• Minimum 1 years of AML or other financial investigations experience required
• 1 year of quality assurance experience or equivalent knowledge required
• English (Verbal & Written) required for NAM/LATAM
• Spanish (Verbal & Written) required for LATAM
• Portuguese preferred but not required for NAM/LATAM
• Proactively seek out opportunities to ensure customer resolution on every call
• Conduct detailed and extensive research and analysis on all call centre and/or agent level results using a variety of methods such as data mining, call listening, ticket reading, process adherence monitoring etc
• Provide statistical data/root cause analysis of trends signifying the presence of a process opportunity that will positively impact performance and improve customer experience
• Work closely and in collaboration with partners in Operations, Project Delivery, Product Management etc to identify and resolve barriers to performance and implement solutions
• Prepare detailed presentations, supported by data and analytics, to communicate findings to senior management
• Analyze documented troubleshooting processes and implement improvements or changes as a result of analysis or new projects or processes
• Strong analytical and data mining skills, with an acute attention to detail
• Proven track record in analytics and process improvement
• Ability to see beyond the symptoms of a business issue, and apply analytics to create solutions in a logical and effective manner
• Proven ability to put analysis into a business context and clearly articulate implication and recommendations
• Above-average negotiation, interpersonal, and communications skills to facilitate implementation of solutions with partners
• Autonomous and disciplined self-starter who can deliver solid results in a demanding and rapidly changing environment with minimal supervision
• Proficient in data analytic systems such as MSSQL, Oracle, SAS etc…
• Intermediate to advanced use of Excel, PowerPoint
• Very good understanding of the Customer Operations Technical call center environment specifically with knowledge of process, tools and systems
• Previous experience in an analytical role and/or proven experience in creating and implementing process improvements in a workplace setting
• Bilingualism (English/French) is an asset
• Ensure team members are complying with SDLC processes
• Software Requirements: SQL for analysis and data verification in back-end tables
• Java application testing experience
• Tibco RV/MQ messaging experience (preferred)
• Programming knowledge would be required for software engineer in test role
• Education: A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level
• Experience: Typically 5+ years of progressively more demanding work experience that relates to the senior position. Candidate must demonstrate a successful testing career progression
• Physical, Scheduling, & Location Requirements: Production support requires off hour work and Saturday work. Needs to be physically present at the office
• 10+ years of experience in Software Quality Assurance, of which 5+ years in leadership role
• Strong focus on testing of ETL based applications
• Hands on experience with Test/Defects Management using ALM, SQL, UNIX commands and scripting
• Program and project management experience
• Ability to work with all levels of clients and internal resources
• Financial Industry experience required; Investment Banking Technology Experience a plus
• Strong Excel and PowerPoint presentation skills
• Facilitation of program and project level meetings
• Ability to function and contribute in a fast-paced, dynamic environment
• Comfortable functioning in a environment of evolving priorities
• Create applicable and relevant test cases based on project requirements and coding changes
• Conducts pre-defined testing, report defects, and validate bug fixes
• Clearly document and communicate bugs or other issues to Project Leaders / Managers, and Developers, as appropriate
• As a client-facing position, travel may be required
• Understands and adheres to Fiserv policies and procedures
• Extensive knowledge of payment industry standards such as ISO8583, EMV, PCI
• Experience utilizing payment related test tools such as ADVT, MTIP, transaction simulators
• Proficient working in a Microsoft Windows environment, web-based applications, and dealing with hardware and software compatibility issues
• Excellent knowledge of SQL statements, with DB2 knowledge considered an asset
• Extensive experience following testing processes and methodologies in a QA role
• Extensive experience with formal testing methodology and software failure analysis
• Excellent analytical, problem-solving and fault isolation skills
• Excellent written, oral, and interpersonal communication skills; ability to present ideas in user-friendly language
• A good understanding of the financial industry, self-service financial products, switching, transaction processing and settlement and reconciliation
• Perform quality assessment of Call Center agents
• Develop and maintain a working relationship with call center leadership
• Maintain the witness call monitoring data, file and folder structures for content storage
• Tracking of quality assessment results
• Perform call research as requested and provide critical analysis of agent performance and interactions with customers
• Update daily Huddle Packet communications with pertinent information for CSRs
• Regularly completes a variety of paperwork including checklists, time sheets, tracking sheets, evaluation forms, noting or problems requiring attention of other staff members
• This position interfaces internally with managers, supervisors, operations personnel including CSR’s, Division IT and corporate IT departments
• Knowledge of Windows operating system and all Microsoft Office applications
• Knowledge of all Time Warner Cable processes and procedures for call center agents
• Knowledge of Basic Internet applications and technology
• Knowledge of billing system and order entry procedures
• Create and maintain test artifacts and facilitating artifact reviews. Interface and communicate with internal teams and external support groups
• Software Requirements: Must be experienced with SQL and Linux/UNIX with some knowledge in OOP concepts and familiar with Java/C++. Additional preferred experience in TIBCO RV/FTL, MQ messaging and UC4
• Experience: Typically 5 years of progressively more demanding work experience that relates to the senior position. Candidate must demonstrate a successful testing career progression. Financial industry experience is a plus

Qradar Quality Assurance Resume Examples & Samples

• Executing test cases and recording the test results using the test case management tool
• Reporting and verifying defects using the defect tracking tool
• Writing and updating test cases for specific areas, based on functional specifications, using the test case management tool. This includes both manual and automated test cases
• Participate in reviews of design and test documents
• Set up, configure, and maintain test lab configurations to support various test scenarios and environments
• Should hold 4 + years of experience in Android/IOS mobile application testing
• In depth knowledge on Selendroid or any other testing tool specific for mobile automation testing
• Basic Java Skills
• Excellent communication skill
• Should have knowledge working in a global team
• To ensure call quality is in adherence with pre-defined quality metrics and processes
• To track, monitor and improve overall quality of customer interactions by the Citiphone Outbound Sales unit
• To identify defects and areas of improvement and share relevant feedback with trainer for corrective action
• Manage all call evaluation related activities as per defined processes
• Ensure 100% achievement on evaluations as per prescribed guidelines
• Ensure CPO feedbacks are shared and acknowledged on time
• Conduct monthly call calibration sessions with supervisors
• Conduct monthly mystery calls with RMs, to check product/process awareness
• Circulate weekly MIS to track progress of evaluations
• Ensure adherence to evaluation timelines as per process and avoid month end skew
• Ensure evaluation defects so identified are closed with appropriate corrective action within 48 working hours
• Identify CPOs with low evaluation scores and share feedback with Trainer
• Education: Graduate
• Certifications: Nil
• 1 year in a similar role with a contact center
• Good knowledge of banking products
• Proficient with relevant systems
• Coaching and development skills
• Eye for detail
• Strong written and verbal communication skills
• Task driven and self-motivated
• The candidate must be an experienced professional who possess strong auditing skills, a strong understanding of internal control systems within a financial institution and knowledge of the consumer businesses and products
• Regulatory and external reporting
• Capital Stress Testing
• Investor Day and other external presentation documents
• Resolution and Recovery
• General Ledger Reconciliation and Substantiation (GLRS) and other initiatives
• Partnering with Oversight and Control and the business regarding Risk and Control Self Assessments (RCSAs)
• Developing recommendations to strengthen internal controls and improve operational efficiency, where appropriate
• Minimum of 5+ years of relevant experience as Quality Assurance Analyst
• Minimum 3+ years of experience in QTP/UFT
• Minimum 3+ years of experience with the following
• 6 years of previous medical claims processing experience required
• 2 years of previous medical claims auditing experience required Successful candidates will also possess the following
• Medical coding certification preferred
• Strong research , analytical and problem solving skills
• Ability to read and interpret procedure manuals
• Must be organized and work well in a team environment
• Excellent work ethic and professionalism
• Regular attendance required
• Must be able to meet the physical demands of the job
• Perform visual inspections of units per established guidelines to determine major and critical defects. Identify inconsistencies between specifications and actual bulk
• Previous training in VF Quality Standards
• Analyzing requirements, design and processes for the issues that will results in quality problems
• Providing feedback to the development teams and other teams
• Assist in high impact triages of system issues
• Developing QA metrics to measure quality at the different stages of SDLC
• And all other job duties as required. To be successful in this role, you should possess
• Testing experience on an enterprise-scaled platforms
• Ability to learn new technical concepts quickly
• Ability to apply technical and functional knowledge and experiences to facilitate the resolution of various software system issues
• Understanding of the full SDLC lifecycle, code management, release management, project management
• Ability to analyze and report testing results to the management
• Ability to multi-task and manage priorities to address performance testing requirements for multiple initiatives
• Prepare and communicate quality metrics to QA Management, proactively communicating any project risks or delays
• Mentors others in QA methodologies, practices and techniques
• Works across the organization collectively to solve application defects
• Participates in review of standards, procedures, tools and process
• Develops and executes against defined test strategies and test plans
• Participates in and facilitates document reviews where applicable, this could include test plans, business and functional requirements
• Assist where needed with release planning and coordination
• Must perform other duties as required or assigned
• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
• Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
• Demonstrated ability to lead complex projects, as well as provide guidance and training to less experienced team members
• Works with subject matter experts to oversee the development of test plans, objectives, and test cases within the assigned work stream
• Create automated and standardized test scripts to reduce lead time in implementation of new functionality and version releases
• Develop business processes and assist in implementing new solutions. This includes creating documentation to capture functionality, standards and process flow
• Coordinate with teammates, other internal teams and vendors to resolve issues and product defects
• Log, manage, and retest known issues after receiving updates from vendors
• Provide off-hour support and monitoring of systems with application management team as needed
• Interface with business liaisons, and deployment teams to document requirements, and create test scripts
• Create Documentation to standardize business processes, deployments and build out knowledge base
• Responsible for Field Communications for upgrades and outages
• Review of current CQ-P processes
• Working with VWGoA CO CQ-P support staff to optimize and automate processes
• Aiding in data collection and interpretation for Pilot Hall reporting and technical changes
• Developing systems as necessary for automating processes wherever possible
• 1+ year of relevant working experience
• Pursuing Bachelor's degree
• Pursuing Bachelor's degree in Engineering or Computer Science
• Analytical and conceptual thinking – using logic and reason, creative and strategic thinkin
• Creativity and strategic thinking & planning
• Strong Microsoft Office skills (Excel, Word, & Access)
• Strong focus on process
• Strong Excel (macros) and Access skills
• German fluency
• Previous experience in process development
• 5-10 year experience in Quality Assurance and test automation (2-4 years of development of server side automated testing solutions preferred)
• Knowledge of trading life cycle with exposure to trading and matching engines is a must
• Understanding of Regulatory and Risk controls will be preferred
• Stakeholder engagement and senior management reporting
• Working as part of a project team acting as liaison with Project Management, Development manager(s), business analysts, test managers and operational staff to analyse project test requirements in order to prepare suitable testing approaches, plans and scripts
• Act as an SME in usage of quality centre and Adherence to standard Test processes and procedures
• Design and create test scenarios/cases for DEV/SIT & load these scripts into QC as well as review test cases and adhere to strong high level standards in this area
• Automate any repetitive testing, maintain and run this after each full/patch or change has been introduced
• Trace test scenarios/scripts back to requirements
• Help with Test Execution at all levels where needed and to be able to fill any gaps in support of these areas during critical delivery times
• Supporting the UAT phase of testing for major projects/programs and software releases
• Complete defect tracking responsibilities, investigating issues and escalating where necessary
• Define and support test environment requirements
• Create test completion report & check entry/exit criteria for each phase of testing
• Strong Communication skills to communicate status, work closely with the business and project teams
• Degree level or equivalent working experience
• 3/4 years of testing experience in the financial services industry
• At least 2 years experience using ALM
• Test automation experience and at least 1 years experience in using QTP (Quick Test professional) /Load Runner
• Foundation level in the ISTQB software testing accreditation is preferable
• Strong SQL experience
• UNIX scripting
• The ability to work on their own or as part of a team and to constantly question themselves around how to do something better and question why they are doing something
• Proficient in the following Microsoft tools: MS Excel and MS Project
• Strong written and verbal communication and analytical skills
• Ability to understand technical workflows/diagrams to create effective documentation
• Ability to meet tight deadlines by organising and prioritising workload
• A pro-active approach to problem-solving, taking ownership of issues and following through to resolution
• Experience of the Project testing lifecycle
• Strong partnership skills to ensure the effective management of all stakeholders involved in, and impacted by Test Team activities
• Understanding of financial back-office processing
• Experience of testing methodologies including test strategy, test plan and script creation and execution
• Defect management experience
• Technical experience with UNIX, SQL, Oracle databases
• Data warehouse exposure in Financial Services industry
• Hands on experience with the HP toolset, specifically Quality Centre, QTP, load runner/performance center
• Ensure that the Quality System is compliant with the relevant current medical device regulations in Canada, the United States, Europe, and Australia and compliant with the quality system requirements
• Ensure that safety-related concerns with released products are assessed and reported to regulatory agencies, as required
• Experience in a software development industry preferred
• ISO 13485/9001 Internal Auditor required; ISO 13485/9001 Lead Auditor training preferred
• Proficiency with all Microsoft Office applications, project management tools, and electronic document control tools
• Excellent inter-personal and leadership skills with good salesmanship and negotiating skills
• High quality of verbal, written and presentation skills and good problem solving/decision making capabilities required

Mortgage Quality Assurance Underwriter Resume Examples & Samples

• Minimum 3 years of experience as an Underwriter in a financial services or mortgage banking environment
• Minimum 3 years of experience in jumbo underwriting loan for salaried and self-employed borrowers
• Re-underwrites selected loans, preparing new credit analysis and cash flow. Assesses whether loan was properly underwritten based on underwriting guidelines, verified information and sound underwriting judgment
• Contacts employers and depository institutions for post-close verification of employment, income and sources of funds
• Prepares written review of appraisal, credit report and closing documents to ensure that information is accurate, complete and consistent with other documents in the mortgage file
• Identifies "Red Flags"
• Prepares monthly report of findings, manager's responses and corrective actions. Makes recommendations for additional training or procedural changes to address risks and internal control weaknesses identified during file review
• Provides support for Quality Assurance staff by assisting with monthly file audits
• Acts as a resource to Residential Lending Division colleagues with respect to compliance policies and underwriting guidelines
• 3+ years of Software Testing experience within a technical environment
• Experience managing own QA projects
• At least 2 of the following technical skills
• Experience of server-side test automation using Java/Python/Perl
• Experience in RDBMS, schema and SQL (Sybase or DB2 preferred)
• JAVA/C# Development Experience
• Linux/Unix/shell scripting
• Manages and implements the field and internal verification process for Utility DSM programs including the selection and review of assignments, tracks performance against metric, and ensures all necessary forms and materials are completed
• Regularly reviews program QC findings. Based on the findings leverages best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
• Conducts weekly work package reviews and the quarterly SOX finding review
• Generates reports to audit, monitor and measure performance and relevant metrics
• Occasionally process utility applications to maintain familiarity and skill level required to train support staff
• Conducts internal and external trainings to include; webinars, tutorials and conference calls on relevant business processes and standards
• Manages the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, processing manuals, and policy and procedure manuals. Regularly includes updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant
• Works as part of a cross functional team including operations, IT, Marketing, and Customer Service/Processing. Regularly meets with Customer Service/Processing lead to ensure best practices and continuous improvement initiatives are aligned on and implemented effectively for the client
• Leads training for program management and internal business partners when processes, manuals, or systems get updated
• Conduct scheduled and unscheduled review of processing/ application process to see where improvements can be made on flaws, cycle times, processing errors, and other key metrics
• Travel may vary from 25% to 50% of the time
• Bachelor’s degree (Business, Economics, Supply-Chain, Engineering, Energy, Building Science, Construction Management, Communications) or related trade experience
• Experience working as part of a cross functional team
• 2-3 years related experience
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Create and maintain test cases, test plans and schedules
• Minimum 4 years experience as QA tester on a software delivery team; experience with browser-based testing is preferred
• Experience working with a team of employees and contractors, both on and off shore
• Experience with WCAG 2.0 standards and accessibility testing and tools
• Past experience building and maintaining automated tests, particularly with Cucumber and Selenium, is a plus
• Strong verbal and written skills
• Experience with software development methodologies and practices (SDLC, Agile, Scrum, Waterfall, etc.)
• Bachelors Degree Required
• The jobholder will require sound technical competence and excellent business judgement to deal with queries/issues raised by the Sales Quality Team and customers in order to maintain the creditability/integrity of the business
• The jobholder is responsible for the coaching and development of new recruits
• Comprehensive knowledge of Financial
• Services/industry/products/regulation
• Series 7 and 63, life, accident and health licenses
• Comprehensive knowledge & understanding of HSBC Sales
• Quality Standards & Sales Procedures & application in a holistic planning approach
• Review and Implementation of changes on quality & food safety standards, product specifications and technical documentation within the factory, or any changes of process
• Daily input in all areas of the factory to ensure compliance with policies and procedures. In particular focusing on foreign body control, personnel hygiene, plant hygiene and housekeeping & documentation (as per daily GMP checklist)
• Complete customer self-audit questionnaires as required
• Daily review of production records and filing of same
• To carry out monthly product traceability on beef/ pork products
• Participation in mock product recalls as required
• Maintenance of the Glass and Perspex audit and ensuring that issues are closed out in a timely manner
• Maintenance of the Pest Control contract
• Maintenance of the internal audit schedule including monthly toolbox audits
• Carrying out technical projects as required by the Technical and QA Manager
• Participation in the daily taste panels
• Providing cover for other members of the technical department as required
• Auditing of the wash down on a monthly basis
• Assisting in preparation of factory for audits and arranging traceability's and other documentation as required
• Educated to degree ideally B.Sc. Food Science/ Agriculture or similar
• 1-3 years Quality Experience
• 5+ years of Software Testing/Development Management experience with responsibilities for running the testing function across a broad range of client projects
• Experience of Back end testing, test automation using Java/Python
• Proficiency in RDBMS, schema and SQL (Sybase or DB2 preferred)
• Domain skills or product knowledge
• Experience of Investment Banking working culture
• Review and gain solid understanding of requirements
• Prepare Test Plan, Test Scenarios, Test cases, Traceability Matrix and provide walk-through of the same to BA’s and Development team
• Plan and manage execution of test cases
• Provide high-level and detail-level estimates
• Carry out deployments in QA Environment
• Ensure tests that are developed are repeatable, as well as traceable to the requirements
• Presents clear and comprehensive status reports for one or more projects according to department standards
• Assist in the development of test systems and testing tools, which are compatible with company hardware /software requirements to facilitate testing, and to expedite the overall testing process
• Assist in the development of a risk assessments and determine to what level of detail is necessary to adequately validate a project/modification/enhancement clearly meets its predetermined requirement(s)
• Review test input/output and makes recommendations on test environments and testbed configurations that are required during the test execution phase, and remove any obstacles that may be presented
• Minimum of 3 years experience in testing within an IT, Financial, or Operations Division. Master’s degree in business related field is acceptable in lieu of work experience
• Automation experience necessary
• Experience in the use of structured
• Experience with Selenium/TestNG Java Automation
• Proven mobile application testing across multiple platforms (such as iPhone, Android and BlackBerry) is a plus
• Proficiency with database technologies and testing techniques
• Testing techniques/methodologies and processes
• Exposure to Continuous Integration environment such as Jenkins and Bamboo is a plus
• 2+ years or Processing and/or Underwriting, including jumbo and/or non-conforming loans
• Advanced Degree
• Previous experience in a Private Bank setting
• Pipeline Management experience
• Relational DB knowledge
• SQL knowledge
• Unix experience
• Knowledge of the agile software development methodology
• Experience with software testing, test automation
• Technically Leads the design and implementation of QA test strategies and protocols within a QA team for testing of software releases
• Works with QA Management to support the SDLC with right-sized QA processes & procedures
• Establishes and improves best practices in software testing by working with QA team, project managers, BA’s, Mgt and developers
• Technically leads the effort in ensuring that assigned projects adhere to agreed-upon functional specification and applicable QA standards
• Develops, documents and implements QA standards
• Mentoring of QA team members with internal technical training as applicable to QA testing technologies and/or relevant technical disciplines
• Regularly reviews and interprets QA results from a department level overview
• Provide technical direction to team resources for specific project testing initiatives
• Technical input for making decisions to release applications under development to production
• Uses ingenuity in applying advanced analytical techniques and organizational skills to identifying and evaluating complex alternatives and to developing recommended approaches to resolving complex quality assurance issues with ongoing process improvement spanning multiple product lines
• May lead the interpretation of complex QA issues and problems for technical and non-technical personnel
• Interprets aspects of QA findings and protocols for key business stakeholders and Technology Management
• Communicates more complex information to both technical and non-technical personnel
• Participates in industry QA groups; evaluates issues from QA groups as they pertain to ESPN; strategizes and helps design potential courses of action or process changes
• Typically communicates with both internal and external contacts at a variety of organizational levels up to Sr. Technology Management
• Participates in interactions with high level management of other departments or units or functions regarding QA issues and problems with assigned applications
• 7+ years of experience in a structured software environment with direct software testing
• Thorough understanding of the Software Development Life Cycle process and the role of QA within the SDLC
• Very strong self-management and leadership skills
• Has strong knowledge of trends, technology advances, new products, and best practices relevant to QA methodologies & test tools
• Ability to present and mentor to all levels of team members and most levels of management
• At least 12+ years of experience in a structured software/testing environment with a minimum of 4 years direct test tool experience or application development – or – at least 8+ years of experience in a structured software/testing environment with a minimum of 4 years direct test tool experience or application development and a degree in a computer/software related field
• Good Knowledge and experience with programming language(s), relational databases, and new technology stacks and how they relate to testing strategies
• Has strong understanding of the scope and operations of most ESPN organizations
• BS Computer Science or related technical discipline or its equivalent
• Check typeset and amended question papers against associated marked-up copy and proofs
• Assist and advise colleagues on house-style and layout of question papers
• Maintain a secure working environment within the facility in accordance with set security procedures
• Communicate effectively and clearly within the immediate team and other teams across the business
• Communicate effectively and clearly with external typesetters
• Liaise with relevant departments on house-style implementation
• 1+ year of related Nursing experience
• NYS Registered Nurse (RN) and/or Licensed Practical Nurse (LPN)
• Solid assessment and documentation skills
• Able multitask efficiently and effectively
• Contributes to the development of Quality Assurance test philosophies and methodologies. Identifies viable test strategies in order to support
• Reviews and verifies requirements and design specifications for validity in overall product design, with an emphasis towards product
• Ensures proper execution of regression test procedures and automated test suites and scripts. Participates in design, code and functional
• Participate in ad hoc projects related to Focus Client process improvements, KYC platform and other projects as assigned
• A proven track record with extensive years of relevant KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
• Excellent knowledge of general banking systems
• Excellent understanding of AML standards and AML regulatory requirements
• Comfort with technology including excel
• During the intake process, provide input on the rigor required for adequate testing, timing estimates for testing, required testing documents as well as resource requirements to deliver the work
• During a test plan review meeting, work with each functional area and collaborate as necessary to define how the deliverables will need to be tested
• For product delivery, ensure all test plan elements have passed, escalate issues when deadlines threaten to compromise test plan completion, work with others on necessary fixes, follow up to ensure all problems are resolved before presenting product to the client
• For change management, provide input on the extent and complexity of impact for the change being requested as related to Quality Assurance and provide estimated Quality Assurance resources required to deliver change
• When necessary, this person provides day to day work direction and guidance to more junior QAs and contractors assigned to your account
• Five or more years experience designing, building, and executing test suites
• Understanding of internet and database technologies, web development best practices, internet-based applications and related -quality assurance tools
• In-depth knowledge of quality assurance best practices and systems development
• Ability to work autonomously on large and complex solutions, and creation of QA strategy and estimates
• Ability to handle several projects at any given time
• Develop and agree test plans with Professional Services and Development teams
• Write test cases in Quality Centre, which support the test plan and identify specifically what is being tested
• Carry out tests as specified in the test case documentation and documenting the test results
• Log issues on Quality Centre, reporting the issue to the developers and following it up to ensure that corrective action is taken
• Re-test bugs to confirm that they have been corrected
• Report issues to management where these could have an impact on a major deadline
• Gain knowledge of the credit card acquiring business and a competence with OmniPay/ first Data systems to enable the support of other groups within the organisation
• Interact with team members and management to improve the efficiency and effectiveness of the team
• Adhere to and contribute to company processes and procedures
• Any other duties, which may be assigned by the Team Lead / QA Manager
• Quality Compliance
• Quality Investigation
• Quality Laboratory
• Microbiology
• Creating and enabling a robust quality culture, continuously improving consumer and customer quality, and building an organization that executes with discipline and excellence
• You will need to deliver key metrics of Finished Product Quality, Risk Management, Regulations compliance, Validation, Quality loss elimination, consumer satisfaction, strong Quality culture, capable people and effective systems
• You will influence and partner across functions to deliver the Quality Promise in their module
• Achieves quality assurance operational objectives by contributing information root cause analysis to our customer feedback survey results
• Communicate with engineering, operations, and project management teams to improve SolarCity customer service
• Respond to customer feedback surveys, social media and BBB inquiries
• Improve quality and quantity of content in knowledgebase articles
• Handle escalated customer inquiries including follow up and all communication
• 3 years of customer service experience in a call center environment
• Excellent written and verbal communication skills required (provide writing sample)
• Ability to accurately type 55 words/minute
• Ability to adapt in a fast pace changing environment
• Ability to thrive in a busy call center environment
• Proficient in Excel, Word, and other Microsoft and related applications
• Ability to communicate effectively over the phone and email
• Ability to independently make decisions and solve problems
• Ability to stay cool under pressure
• Team player attitude a MUST!
• Regular, reliable and predictable attendance is required
• 4 year degree preferred
• Identify efficiency opportunities while also exploring innovation and means of implementing new technology/processes around performance and end to end testing activities
• Communicate with a wide audience spanning both internal and external teams required to design tests and effectively communicate results
• Execute responsibilities in addition to providing oversight and planning activities for testing
• Provide domain-level expertise both on the application under test and testing practices
• Evaluate testing and message injection methods and recommend enhancements
• Implement continuous improvement methods to increase testing scope and effectiveness
• Collaborate across teams to optimize test injector capabilities
• Work with supporting teams to evaluate alternative test methods and third party solutions
• Must have at least half the stated experience on Software Testing (2.5 to 3.5 years)
• Financial industry experience is a plus
• Elaborate product requirements and define user story acceptance criteria with team
• Estimate user stories and tasks to facilitate iteration (sprint) planning
• Determine how to test new product and system features. This includes features written with SQL and NoSQL technologies, web services, system services, HTML, C#, JavaScript, CSS, and other web technologies
• Demonstrate new features for stake holder acceptance
• Perform functional, exploratory, and user acceptance testing
• Perform investigation of defect reports in collaboration with the team
• Be available on-call 24/7 as an initial point of contact for contact center operational failures. (Note: Responsibility rotates among team members and alerts generally occur less than once a month.)
• Bachelor’s degree (preferably in Computer Science or related field), or, equivalent work experience
• 3+ years testing web applications that include experience with high-volume public-facing secure sites
• Thorough knowledge of SQL, JavaScript, HTML, and CSS
• Demonstrated understanding of an OOP language (such as C#, Swift, Java)
• Technical and professional leadership skills
• Strong interpersonal skills, written and verbal communication
• Ability to regularly work on-site at our Portland, Oregon location as part of a collocated team
• Experience working in an Agile or Scrum environment
• Working knowledge of tools like Jira, Confluence, Git / Bitbucket, and Microsoft Visual Studio
• Estimate tasks (e.g., using planning poker) to facilitate iteration planning
• Determine how to test new product and system features. This includes SQL and NoSQL technologies, web services, and system services
• Collaborate with the team to define and build testing tools and test automation
• Document test cases that are useful for regressions
• Perform root cause analysis for failures
• 7+ years testing web applications that include experience with high-volume public-facing secure sites
• Strong testing skills, proven by a track record of success
• Data expertise supporting wellness outcomes
• Thorough knowledge of SQL
• Scripting (e.g. PowerShell)
• Working knowledge of tools like Jira, Confluence, Git / Bitbucket
• Background in processing and storing large volumes of health care data
• Create manual and automated test cases and test scripts
• Perform and track manual and automated testing
• Execute regression testing, analyze test results, identify and log defects
• Analyze business requirements and technical design specifications to create appropriate test strategies, test plans and test scripts
• Map functional design elements to identify potential defects and requirement gaps
• Manage multiple testing projects and coordinate efficient test schedules
• Design, develop and maintain a library of quality assurance test cases, test plans, checklists and procedures
• Report, track and follow-through on software defects and change requests using standardized tools
• Provide quality assurance risk assessment during project lifecycle
• Support strategies for automation using leading best practices
• Review user interface documentation and confirm accuracy with implemented system functionality
• Work with Finance, Business Technology, Engineering, User Ops, and Product Management teams to identify high-impact issues
• Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software
• 1+ years of Quality Assurance/Testing experience
• Understanding of the Software Development Life Cycle
• 1+ years or relational database experience
• Minimum of 7-10 years experience working within USAID or on USAID programs
• A Bachelor's Degree is required with a Master's Degree strongly preferred
• Working knowledge of USAID's management operations (both domestic and overseas)
• Knowledge of current policies and viewpoints of USAID
• Knowledge of and ability to draft/review contracts and subcontracts
• Strong knowledge of, and ability to cite, the Federal Acquisitions Regulation (FAR)
• Ability to work 40-hours each week in an office environment in Rosslyn, VA
• Able to work independently, remain calm under pressure, meet deadlines, and work well with others
• Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions
• Perform other duties as may be assigned by management
• Bachelors degree is preferred
• Regular and predictable attendance is required
• Ability to conduct and manage project reviews and communicate process improvement recommendations
• Create and prepare test scenarios and test cases
• Execute UAT test cases and analyze results in order to identify potential defects
• Assess impact and escalate risks/ issues to appropriate teams/resources to ensure timely resolution
• Develop test summary and provide quantitative information to Operational Management regarding accuracy of implementation
• Collaborate with SIT team regarding test scenario development and defect identification
• Ensure that defects found and corrected are retested comprehensively
• Contribute / Maintain the test script library by reviewing existing scripts and develop new test cases
• Participate in preparing test plans
• Minimum 4 years testing/related experience including testing requirements in any phase of the SDLC
• Proven ability to problem solve and influence stakeholders to ensure timely bug resolution
• Determine Scope and extent of changes
• Review all business documentation and identify what testing measurements are required/included in test case development
• Create test cases in ALM (life cycle management system) in order to identify test steps and expected results for compliance an reporting against business requirements
• Determine and manually build what data is required across multiple system applications
• Creation of contact records or other system data
• Review submitted data for accuracy
• Establish UAT roles to reflect the organizational hierarchy and work process flows
• Follow test steps identified and validate actual results against expected results
• Assess impact and escalate issues to appropriate resources to ensure timely resolution
• Provide risk assessment summary to operational management
• Exposure to Siebel CRM (preferred)
• Develop and execute manual regression, functional, and system level test scripts
• Assist with verification testing of requirements, design and technical specifications documents
• Work with developers and analysts throughout the test cycle to manage changes to scope
• Identify, log and track defects discovered during verification, system and integration testing
• Provide recommendations to the Test Coordinator on application readiness
• Perform troubleshooting within several environments, including MVS, AIX, Tandem, WIN32, LINUX and DOS
• Provide time estimates for test case development and execution
• Maintain the Requirements Traceability Matrix
• Provide support for User Acceptance Team
• Work with and provide Test Lead and/or Test Manager constant feedback on testing progress, defect status, application readiness, and other testing related metrics
• Secure test environment and perform the development of test data
• Leading a team of 2-4 manual/automation testers for defining test strategy and plans
• Automation experience using ALM/QC, UFT and Selenium
• Executing regression, stress, load and API testing
• Participate in the requirements review with the business and core project team to ensure understanding of business needs and high-level functional changes required
• Interpret and analyze detailed design documents outlining gaps and/or issues, assuring coverage of business requirements
• Pull and/or build necessary test data to support efforts, coordinating with internal and external IT/Business partners
• Test and support Change Controls during production Implementation and troubleshoot any issues that come up during the production Implementation
• BS Degree in related area or equivalent experience
• Experience with both manual and automated testing including experience with Selenium
• Excellent technical/analytical skills and/or strong programming and design skills
• Strong organizational and problem solving abilities
• Communication & stakeholder management skills
• Problem solving skills to develop quick yet sound solutions to resolve complex issues
• Ability to work well under pressure in a large and complex environment
• Responsible for executing QA operations and overseeing junior team members as they assess, evaluate, and review operations on the floor (as defined above) against cGMPs to assure real-time observation of activities, issue identification/ resolution including proper and timely documentation. Provides guidance to MFG, E&T, and/or QC to ensure compliance with all applicable regulations and assists in resolution of issues identified. Information must be pro-actively shared across QA and the business including the on-going training of junior team members
• Authorized to suspend any operation when the situation warrants. Provides guidance and control directives regarding remediation activities required to continue production. Is required to resolve critical issues within area assigned and may escalate to senior management team based on severity of the issue
• Performs independent technical review of documentation during and post-execution of cGMP activities. Has authority to sign off/qualify/train junior staff on QA Operation responsibilities. Ensures all specifications are met and that applicable requirements are completed and acceptable. Ensures all issues/documentation associated with each process in assigned area have been resolved and approved prior to release to the next step and are compliant with cGMPs and SOPs and current manufacturing regulations and site procedures. Analyzes and reports findings to appropriate departments
• Works closely with others in the assigned area to recognize opportunities for improvement and drive change through the use of BIFI’s Quality Systems. May be asked to become a certified Green-Belt and be assigned to lead process improvement initiatives via the BPE program. May also attend, as a QA project team member to provide QA guidance and oversight to such improvements
• Creates and establishes processes and procedures to ensure compliance and adherence to regulated QA activities for cGMP operations
• Capability to establish good relationships with others who have different values, cultural styles and perspectives. Setting high and ambitious goals and standards for oneself and others, continuously raises the bar
• Responsible for the Quality support functions associated with the packaging of products for clinical and commercial batches
• Uses existing procedures to solve routine and non-routine problems
• Utilize all elements of the quality system to identify, classify and control the status of finished products produced
• Well organized with ability to multitask
• Ability to work effectively under pressure to meet deadlines
• Demonstrated pharmaceutical quality experience (equivalent to a minimum of 5 years experience). including audit, batch record review, change control, complaint handling and investigations experience
• Must have thorough knowledge of pharmaceutical manufacturing, packaging, testing, and distribution processes and associated global regulatory GMP/GDP requirements (US and EU, particularly)
• Must have demonstrated understanding of the processes and interactions essential for ensuring and maintaining regulatory compliance
• Must have strong task management skills with the ability to prioritize, schedule, and control multiple projects and resources simultaneously under tight deadlines
• Must have excellent communication skills, including excellent written, interpersonal, collaboration, and negotiation skills, with a team oriented approach
• Must have exemplary problem solving and organizational skills
• Must have computer proficiency
• Must have attention to detail
• Experience in use of automated test tools and test management software (Test Director/Quality Center, Quick Test Professional, LoadRunner)
• Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
• Strong Knowledge of Project and Software Development Life Cycle Methodologies
• We will also be hiring 3-4 junior/ entry level QAs for the team so person in this role will mentor Junior QA Analysts some
• Needs to have good communication skills
• Be willing to help mentor the junior QAs
• Also must be self-motivated & able to work well independently as most of the QA team is in our India office – so this Senior QA will be working independently a lot and will have to organize and lead team meetings across global IS QA, Development, Functional team as well!
• The Quality Assurance/Control Technician performs routine Environmental Monitoring sampling
• Reviews and updates Pentec Health's Standard Operating Procedures. (SOP)
• Performs peer review and trending of data
• Participates in validation of protocols at the Pennsylvania location
• Reviews laboratory investigation reports provided by third party purveyor
• Participates in training of other Pentec Health employees
• Helps with receipt/sampling/testing/release of products and raw materials. Monitors, performs and documents sampling/testing and inspection of raw material/components/in-process samples and documents the results in compliance with cGMP and Pentec Health procedures
• Updates microbiological environmental monitoring results database
• Performs acceptance testing of commercially prepared microbiological culture media
• Accurately performs in-process inspections. Document all activities on appropriate forms or in the batch record. Reviews completed batch records and issues batch records and associate forms to production
• The Quality Assurance/Control Technician maintains quarantine/release/reject system for raw materials, labeling materials and finished drug products
• Notifies and escalates variants to process, material or non-conforming incidents to manager when appropriate
• Helps conduct investigations of process deviations and notifies production immediately of any problems with in-process testing results
• Assist in coordinating equipment maintenance and calibration at the Pennsylvania location
• Demonstrated ability to apply independent judgment regarding what needs to be done based on standard choices required. Must be able to recognize the existence of and difference among easily recognizable situations with respect to information or transactions available
• Priority setting
• Superior and proven Written, Verbal and Interpersonal communication skills
• Previous experience with Gram staining and Incubation processes
• Proficiency in MS Word and Excel
• Leads the business analysis planning and monitoring efforts, requirements elicitation, requirements management and communication and analysis of requirements to ensure they are traceable to the business case and support the goals and objectives of the customer and/or stakeholder
• Leads in the planning, testing, and implementation of business process and/or system enhancements to ensure they meet or exceed user requirements, and are completed in a timely fashion
• Plans and leads the execution of the business analysis functions for project implementation. Includes production verification, training, documentation, defining new functions and gaining approval from all impacted departments. Ensures all documentation is completed and accurate
• Manages project stage, and/or support plan and reacts to variances from the plan. Evaluates resources across projects and adjusts as needed
• Plans and defines testing approach, consulting with Business Analysts on a test strategy, evaluating appropriate testing methods for a project assignment, to include: automated, manual or a combination of testing methods and providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios
• Collaborates with Business Analysts to ensure thorough test cases are developed that are traceable to requirements; works with Business Analysts, Subject-Matter-Experts, and Developers to confirm the accuracy of manual and automated test cases, scripts, scenarios, and suites. Fulfills Moderator role during the business inspection processes
• Leads the on-going development of post implementation test scripts to support regression testing as needed
• Functions as the liaison between the customers from key business areas, operations, and the technical areas. May develop working relationships with customers to determine priorities, establish target dates, and then work with I/S teams to schedule system changes. Acts on behalf of customers and may fulfill a role representing the customer's interests
• Provides team direction, leadership, and guidance. Fosters growth of other analysts in technical, business, and personal development areas. Assess skills of team to identify gaps and develop training program. Evaluates work assignments so projects provide opportunity to develop BA skills and knowledge in new areas. Provide feedback on results produced on BA assignments and input to periodic performance reviews. Responsible for mentoring, coaching and/or training current and new employees on general testing techniques and best practices
• Selects and performs appropriate techniques to measure business analysis work; establishes metrics and measurements to track, assess and report on the quality of work associated with: tracing requirements from business case to implemented solution, identifying and eliminating defects through inspection process, and development of test plans/cases to ensure testability of requirements
• Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation, efficiency and compliance with established standards (includes test management standards and procedures)
• Identifies, researches, and analyzes production problems, develops solutions, and resolves problems. Provides guidance and context in prioritizing and determining complexity of problems and requests. May manage or assist management team in response to significant systems incidents
• 3+ years experience in Testing/QA with automation experience using automated testing tools
• 3+ years manual testing experience
• Proven experience in test automation and maintaining automation solutions
• Insurance knowledge
• Quality experience in manufacturing of 1-2 years preferred
• Well-developed communication and interpersonal skills
• Ability to work in a high paced and multi-task environment
• Maintains positive team environment
• Demonstrated organizational skills and is very detail oriented
• Self-motivated and able to work with minimal supervision
• Demonstrated capacity to work with Microsoft Office products: Outlook, Access and Excel and other critical computer applications
• Ensures that product quality requirements are maintained using predetermined testing methods
• Performs incoming inspection and release of incoming raw materials
• Performs in-process functional testing and documents appropriately
• Monitors in-process part quality for conformance to standards
• Manages non-conforming material in Mfg Pro
• Maintains in-process defect library
• Completes visual inspection of blanks, cups, bottom stock and lids to ensure they are free from defects
• Using provided tools, conducts leak tests on cups at required intervals
• Conducts critical checks of cup dimensions
• Performs all paper testing requirements by checking the following: basis weight, width, adhesion, pin hole testing, dyne check, delamination, wicking, moisture, heat seal, coat weights
• Performs tear downs, and ensures that all packaging and contents match the product specification sheet
• Releases product for shipping and disposes of defective product
• Separates defective product and replace it as needed
• Records testing of product on data sheets and reports any irregular data to Supervisor
• Approves any release of finished product for storage
• Empties trash container of tested cups into a cart for disposal
• Notifies Quality Assurance Supervisor of any problems that arise that are beyond the scope of the QAC’s duties
• Maintains 5S in assigned area by keeping work area and equipment clean and orderly
• Once qualified, instructs and trains other QAC’s in proper procedures regarding all work tasks
• Communicates with oncoming shift about any issues
• Actively participates in daily team production meetings – communicates key items within the plant environment on safety, quality, maintenance, production and continuous improvement
• Fulfills overtime requirements as necessary
• Adheres to plant and corporate safety policies by performing duties in a safe and orderly manner at all times
• May assist in other areas or perform other duties as required by changing business needs
• Participate in the creation and execution of test plans and test cases
• Proficiency with SQL and an understanding of relational database systems
• 5+ years of experience in enterprise software development
• Ideally we’re looking for someone with 5+ years’ experience in Quality Assurance who can apply QA best practices. Someone who has strong troubleshooting skills and can create test plans, test cases, and perform test automation
• We use Selenium to create our automated tests using Java and expect our QAs to code. Having this experience is our preference, but if you have good experience using any other Object Oriented Programming language, this could still be a good fit for you!
• We also really like candidates that have experience applying Agile development/testing methodologies
• Experience using SQL is also very helpful
• For the education requirements, we’re looking to hire someone with a Degree in Computer Science/Software Engineering
• Conduct tests to ensure the applications functionality according to business standards on any size and scope of projects
• Proactively takes initiative and demonstrates a high level of accountability
• Develop test plans, scenarios and cases used in testing based on business requirements, technical specifications and/or product knowledge to ensure they function properly
• Enforce standards and regularly participates in process improvement activities
• 6+ years direct experience functioning in a quality assurance environment
• Bachelor's degree in a related field, or equivalent educational/work experience
• Hands-on experience with Security/Penetration Testing
• Knowledge and experience with the following technologies: ASP, XML, HTML, IIS, ASP. NET, and MS SQL Server
• Above average analytical skills
• Above average knowledge of Microsoft office
• ActiveX Client / Server Application Architecture
• Experience within an Agile/Scrum environment preferred
• Provide expert technical and quality support in microbiology, aseptic Manufacturing, validation, new technologies, and sterilization
• Assist the sites in the trouble shooting of day to day problems related to microbiology and sterile manufacturing which are escalated to regional office and Interact with site management to address critical quality and compliance issues
• Standardize and Harmonize all applicable standards, procedures and practices related to microbiology, aseptic manufacturing, environmental monitoring and contamination control
• Ensure compliance of the processes, procedures and practices with existing standards, policies and procedures
• Support in regulatory inspection preparation, audit support, audit response and remediation strategy, including regional quality actions and risk assessments across the region
• Support sites in microbiology and sterility assurance related investigations, CAPA activities and implementation of corrective actions. Perform gap analysis to plan actions for continuous improvements
• Ensure QAPM divisional quality processes are followed by the QA and development teams
• Communicate with developers, project managers, and management on project and testing status
• Ensure deliveries under their ownership meet the defined standards and work towards improving these in an ongoing basis
• Manage a broad portfolio of projects simultaneously, and run one or more distinct delivery teams facing off to diverse senior clients from development, support or business domains
• Demonstrate sound judgment in in tool/process selection and work with teams to implement improvements in a pragmatic manner
• Build internal applications as needed to support the QA team and automate manual QA processes (test environments, tools, reporting, etc.)
• Manage and coordinate the testing effort for regular software releases, and build and train the team to improve the testing process over time
• 2+ years of Management experience with responsibilities for running the testing function front-to-back
• Develop and conduct Quality Assurance Reviews to (i) ensure due closure of audit issues and (ii) align with the annual plan and Key Operating Procedures to determine compliance with the control framework, through observation, sampling and testing
• Providing input to Quality Assurance Review Key Operating Procedures
• Preferably the AVP candidate will have 7 years plus of experience and the Associate candidate will have 3 years plus of experience in a legal, compliance, operations, audit or regulatory background within the financial services industry
• Have considerable experience in monitoring, audit or quality assurance
• Maintaining accuracy
• Lean and/or Six Sigma Process experience
• Professional business attitude in the workplace
• Strong interpersonal skills to enable the building of strong, open dialogue-based relationships with relevant stakeholders
• Design and implement tools/utilities to automate QA processes - including app development and maintenance
• Reporting to all stakeholders on QA status and progress
• SQL, UNIX/Linux
• Test estimation, scheduling and reporting progress
• UI Automation tools – TestComplete
• You will be responsible for the complete QA and testing process for multi-platform, cross-functional application systems
• You will serve as the subject matter expert in the development and application of tools, techniques and methodologies of Quality Assurance and employs these tools with acute proficiency
• Oversee management of the entire testing effort from planning to closure for all work streams in the project, including other QA analyst on the project(s)
• Assume responsibility for quality assurance and testing strategy of one or more critical business application systems
• Integrate the deliverables from the work stream testing efforts into a comprehensive Quality Assurance deliverable
• Develop testing strategies to effectively and efficiently test new capabilities and bug fixes
• Responsible for all aspects of testing from identifying scope and scenarios to executing end-to-end testing
• Create and manage multiple test plans for simultaneous projects and understand the impacts and priorities across all platforms
• Introduce new testing techniques and tools based on experience, research, and new industry concepts that impact the Quality Assurance and/or Technology department as a whole
• Subject matter expert on multiple product platforms. Performs advanced testing in those areas
• Demonstrate understanding of multiple systems and integration points from a technical aspect
• Mentor and coach less experienced team members, working with Quality Assurance management to measure progress
• Partner with SETs and technical resources to implement automation according to effort and ROI
• 5+ years of Quality Assurance experience
• Bachelor’s degree in computer science, engineering, or math preferred, or equivalent technical experience accepted
• Experience building test plans and managing test scope for integrated systems
• Experience mentoring and coaching less experienced team members
• Experience in fleet mobility and transportation industry
• Manage customer feedback channel through designed closed loop process to classify, route and fulfill requests within defined service level agreements to achieve customer satisfaction and promote a rapid response culture
• Determine KPIs and report metrics related to operational channels including feedback, defects, enhancements, content, support, training, usage analytics, order and registration, etc
• Standardize, document and improve backend processes to achieve a lean and sustainable business model. This includes feedback management, content playbook, user registration, testing and performance reporting
• Govern version control of application technical specifications for production web and mobile solutions to ensure business rules, functional requirements, data refresh cycle times and workflows are maintained
• Validate all bug fix requests, submit support ticket with detailed work instruction for managed service, coordinate weekly prioritization/status calls and effectively manage delivery to monthly release schedule
• Leverage solution expertise to provide “first point of contact” troubleshooting support to customers via email, phone or web share when possible
• Support new development project teams through requirements gathering, validation testing and production audits. Participate in project status meetings, help identify risks and provide thought leadership
• Lead all quality assurance efforts for web and mobile. This includes writing, planning and executing test scripts for weekly smoke screens, monthly bug releases, quarterly enhancement releases and projects
• Support business teams on batch data/content load and conversion initiatives. This includes managing a small activity matrix of events, template validation and process coordination with managed services
• Owner of order and user registration process and execution. These must be completed within in a timely manner and will require coordination with channel manager for conflict resolution
• Maintain close liaison with the IT Operations, Hydraulics IT and TCS Managed Service teams to remain aligned with current quality assurance tools and production support best practices. Expected to be a thought leader for business process improvement opportunities
• Maintain close liaison with IT CFCOE, Hydraulics IT, TCS Managed Service and Vendors to support requirements and be final testing validation for all new web and mobile development efforts
• Responsible for general user training for the short term and transitioning of training curriculum to the Training Department for long term (webinars, classroom, Eaton U, etc.)
• Minimum of 3 years of experience in application life cycle management, application development, information systems, or application quality assurance
• Relocation benefit is not offered for this position, must be located within 50 miles of Eden Prairie, MN
• Master’s Degree in Business, Information Systems, and/or Computer Science from an accredited institution
• Project and/or Application Lifecycle Management is desirable
• Experience working with managed services is highly desirable
• Experience with Eaton’s ProLaunch and/or a systematic gated launch process is highly desirable
• Position Criteria
• Basic understanding of closed loop processes and customer support is highly desirable
• Experience working in project and team environments
• Possesses excellent verbal and written communication skills
• A thorough technical knowledge of web and mobile application ecosystems and able to lead operational excellence in backend process planning, documentation, testing and general project support with both in-house and contracted teams
• Provide quality oversight of the TEIC including assessment and approval of temperature excursion investigations
• Serve as the Quality Unit SME for TEIC processes and issues to drive continuous improvement
• Collect metrics related to the Quality assessment and approval of TEIC events
• Provide quality oversight of Clinical Trial material distribution operations within Zone 1 (North/South America) including deviation review/approval and issue resolution
• Provide quality oversight of the sourcing and distribution of study-related non-drug supplies (ancillaries)
• Perform batch release activities for non-modified commercial products that are received into the distribution network for distribution to clinical sites
• Collaborate both internally and with collaboration partners to identify opportunities to standardize operations, increase global harmonization, and identify improvement opportunities
• Provide updates to management regarding the Quality performance within areas of oversight
• Network, both internally and externally, to understand best practices, share knowledge, participate in tactical and strategic business planning, and to ensure all Quality requirements are met or exceeded
• Bachelor’s degree in a science related field
• 2+year's of GMP/GDP experience
• 1+ year of experience in Trackwise strongly preferred
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
• High-quality skills to include: ability to prioritize, interpersonal/people skills, problem solving
• Clear understanding of all GDPs, policies, procedures, and guidelines related to distribution and storage of IP material
• Research challenges being encountered by team members with tools and runtime to reduce downtime created by bugs or configuration problems. Track to resolution
• Find and report bugs in code, assets and tools. Research and properly update and assign bugs written by other members of the development team. Identify development resources needed to fix bugs. Track bugs to closure. Check in fixes when appropriate
• Write up documentation including system reports, test cases and tracking documentation for use by the QA department and Production
• Evaluate existing and planned systems for trends that threaten larger problems in the future. Utilize debug output from runtime to track resource usage trending. Evaluate trends in the bug database to identify risks
• Assemble and deliver milestones, demos, and final builds. Assemble and smoke test builds to be sent to third parties, such as publisher QA, 3rd party test groups, and usability
• Aid in the development of test automation, test levels and QA tools – Identify tests in tools and runtime that can be automated, request and track progress of automation tools. Identify areas in which new tools would reduce time spent by QA and increase coverage/efficiency of task performance. Aid in the development of test levels for use by the QA department
• Perform testing of runtime and tools on all platforms using ad-hoc and guided methods for verification of requirements as set for by the development team, the publisher, and the 1st party console manufacturers
• Reproduce and isolate bugs found by publisher QA and other members of the development team, including crash tracking and reporting
• Aid in the management and monitoring of all asset and code builds – this includes aiding the tools team in maintaining the build processes, as well as identifying errors in code and asset building in a timely manner
• Supports the implementation of company programs to ensure the success of the Company
• Works with business and information technology leaders to properly set priorities, to manage incidents and escalations, and to predict and resolve problems that may occur. Initiates corrective actions and preventative measures
• Plans and manages technology processes and practices to ensure that programs are aligned with company business goals and objectives. Responsible for budget management of department and project cost centers
• Develops strategic and operational plans for the work group, manages execution, and measures results
• Develops technology plans including resource utilization, capacity, budgets and capabilities. Manages the allocation of resources to both development projects and sustainment services
• Experience in software development and quality assurance testing (9 Years)
• Experience instituting test process, practices, methods, and tools including test automation and performance test capabilities (9 Years)
• Managing teams of Software Quality Assurance professionals including test analysts and test engineers both onsite and offshore (9 Years)
• Financial and budget management, sourcing and procurement, vendor and contract management (9 Years)
• Bachelor's degree with coursework in Computer Science, Information Systems, Informatics, or related field or degree equivalent; and/or work experience in Software Development Quality Assurance (9 Years)
• Outstanding organization and planning skills
• Ability to explain complex issues in common terms
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment
• 3 or more Years College or University degree (preferred: Engineering, Construction, Quality, Safety and/or similar fields)
• Preferred 1 or more years of exposure / experience on various Quality / Standard / Inspection Process for Base Support Services / Military or Commercial Construction Projects and/or various Technical/Testing Procedures
• Preferred certification in any of the following NAVFAC/USACE CQM (Construction Quality Management), ISO Training / Certifications (Internal or Lead Auditor), Six Sigma or equivalent
• Training or knowledge of OSHA 1910 & 1926, NAVFAC, USACE, UFC and UFGS standards
• English communication skills: must have very good level of proficiency in spoken / verbal, written and comprehension of the language
• Able to read and interpret/understand Contract requirements, Statement of Work, Technical Drawings, Manufacturer Manuals, Operating and Testing Procedures, Training Procedures, Task Orders, IDIQ and Performance Metrics
• Familiarity with various measuring tools
• Ability to operate/drive motor vehicles
• Education Level: Bachelor's Degree
• Major: Bachelor’s degree in computer science, programming or related field or equivalent
• Years of experience required: 4 years
• Ability to show analytical qualities through information gathering and preperation in the form of business requirements, test plans and scenarios, presentations, diagrams etc
• 1 year EDI test experience or can demonstrate a full understanding of at least one EDI transaction including the technical companion guideline for the transaction
• Test experience in any: 834, 835, 837 EDI files
• 1-2 years healthcare experience with 1-2 years’ experience testing a Payor System/Claims platform in one of the following domains: Claims, Enrollment, Financial, Provider - Payment Services Provider/Clinical, Pharmacy, Billing
• 4+ years of broad QA/Testing experience to include Web, Client, File and Database testing
• 1-2 years of database SQL experience in integrating databases both OLTP and BI domains
• 270/271, 276/277, 278 HIPPA experience is preferred
• Payor claims platform domain knowledge
• EDI read and edit capability. Ability to translate TR3/companion guide to EDI file
• Intermediate to Advanced SQL Skills
• Written and verbal communication to communicate effectively with developers, business analysts, project managers, functional managers and business partners
• Advanced ability to think through negative and alternate test scenarios
• Understanding of web-services and ability to test them using tools such as SOAP UI
• Understanding of claims platforms and payor systems
• Technical skills to understand development environments, solution architecture, servers, version control, data modeling, scripting, and test automation tools
• Ability to formulate test strategy, test planning and test data creation and management
• MUST become a key contributor in all works sessions and scrums (or waterfall sesions) by having the ability to think quickly and provide analysis, questions and facts to the team
• Ability to partner effectively with business teams and become their advocate and SME
• Analyzing critical Commercial Bank and wholesale lending metrics and performing detailed risk and control assessments to identify areas requiring detailed testing
• Implementing specific testing strategies for high risk areas
• Sampling end to end transaction processing (back to source documentation), and resulting balances reported externally, as well as assessing the effectiveness of key controls and documentation including Risk Control Self Assessments (RCSA)
• Communicating issues and presenting recommendations including opportunities to strengthen internal controls as well to improve operational efficiency
• Staying current with evolving industry and regulatory changes and analyzing impact to external reporting process and compliance
• Coordinating QA activities with the Corporate Financial Reporting QA team
• Meeting frequently with Audit and SOX teams to ensure proper coverage and eliminate duplication of efforts
• Qualifications
• 6 to 10 years in an Audit, Accounting, Credit Risk, Internal Control and/or Finance role
• CPA and/or MBA preferred
• Knowledge of Regulatory/SEC reports and related requirements
• Knowledge of and experience with credit risk systems
• Solid analytical and creative thinking skills
• Strong leadership skills and dedication to meeting deadlines
• Ability to document and prepare executive-level presentations of findings (PowerPoint)
• Good judgment and a willingness to make decisions
• Ability to make connections and understand potential impacts across entities, businesses, and functions
• Responsible for managing and provide strategic support to QA's and floor by achieving C-Sat and Metrics
• Meet the client SLA's
• Run reports and do analysis on missed SLA's
• Drives continous improvement projects in the team along with improvement from the metrics stand point
• People development and high employee satisfaction
• Ensure adherence to all internal controls
• Act as change catalyst by way of driving and sustaining change
• Drive adherence to all aspects under GDF implementation
• Ability to collaborate across multiple teams for process improvement and standardization of projects
• Good People management Skills
• Transition knowledge essentials
• Group facilitation experience is of strong value
• GB trained or certified professional
• Improves customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics
• Quality calibration and collaboration with respective Quality team to ensure Quality Monitoring standards are refreshed every quarter
• Review internal escalations or dissatisfaction and work with CE lead and Quality team on action plans and implement changes
• Ensure CSAT transactional surveys meet the targeted response rate. Weekly CSAT invitation call out reporting
• Review CSAT triggers with CE lead, Quality and Operations team and to create action plans and preventive measures
• Work with CE lead and respective Quality team to drive Quality initiative and improvement
• Ensure accurate reporting on Customer Experience metrics back to Global Operations
• Ensure Quality on translation service process for APHD – for Assurance only
• Drive the order management process creation and integration; Ensure the process delivers business value
• Continuously verify the process is fit for purpose and drive the process improvement effort
• Manage process exceptions that may occur with Operation team
• Ensure proper training and compliance with Global order management rules
• Passionate about the role and customer service
• Relevant knowledge, skills and experience
• Experience with a comprehensive Information Technology Infrastructure Library (ITIL)-aligned Quality Management System
• Five (5)+ years experience with Quality Assurance activities
• Experience with Microsoft applications including Word, Excel, and Outlook
• In addition to specific security clearance requirements all Department of Homeland Security SOC employees are required to obtain an Entry on Duty (EOD) clearance to support this program
• Maintenance and development of a Task Order specific Quality Control Plan (QCP)
• Ensuring high quality of all contractual deliverables
• Validation that work products have been completed satisfactorily
• Timely delivery of all contractual deliverables
• J3 Task Order process maintenance and execution
• Experience with Agile Development Process (SCRUM, Kanban)
• Experience in implementing and using automated testing tools
• Ability to work effectively with distributed teams and embed best testing practices
• Ability to work across multiple products and work streams simultaneously
• Xamarin Test Cloud
• Experience in testing continuous integration with VSTS and Jenkins
• Experience with mobile testing (iOS, Android, Blackberry, Windows)
• Experience with Test Driven Development
• Lead QA resources
• Create best practices to manage QA processes and tools across separate development teams
• Develop a strong understanding of the application and domain to perform hands-on testing of the services from a technical perspective
• Manage the status of defects/enhancements in the change management system and provide updates to the team on a regular basis
• Help troubleshoot issues that arise during project lifecycle and operations
• Attend/conduct meetings with the IT teams, business teams, and vendors to discuss testing updates
• Communicate ideas and information tailored to the style and needs of the audience (technical and non-technical)
• Proactively identify ways to improve testing processes and techniques
• Build strong and sustainable relationships with internal and external stakeholders
• Bachelor’s or Master’s degree in a technical field such as computer science or computer engineering preferred
• Strong project management skills with the ability to handle multiple responsibilities
• Thorough understanding of standardized testing methodologies and quality assurance processes
• Previous experience in all stages of application testing, including functional, usability and regression testing of web based applications
• Previous experience as team lead, supervisor or management role using coaching and training skills for ongoing development of team members
• Knowledge in software tools such as SOAPUI Pro, SharePoint, JIRA, Rally, MTM, TFS defect management, and change management
• Airline experience is a plus
• Minimum of 10 years of QA technical experience
• Minimum 5 years of web testing experience, in a combination of both marketing and IT fields
• 3+ years of QA automation experience w/ QTP (experience must be current within the last 18 months and must include coding for automation, without reliance on record and playback scripting )
• Ability to create clear, concise detail oriented test plans/cases
• Experience using HP Quality Center or ALM Test Management Tools
• Strong comprehension of an SDLC process
• Strong grasp of current web technologies
• Experience in agile/iterative environments
• Experience using automated testing tools and emulators for app testing
• A current QA certification from an accredited organization (QAI, IIST, ASTQB, ISTQB) is strongly preferred, but not required
• Experience using HP QTP v11
• Strong knowledge of automated testing tools, techniques and methodologies
• Skilled at analysis and troubleshooting on web-based software
• Experience solving business problems with technology
• Must be confident working with external clients and internal client teams
• Keep abreast of new technologies, implementation methodologies and industry best practices for interactive quality assurance
• Experience using bug tracking tools
• Experience using formal software development methodologies
• Experience in back-end database testing; creating and analyzing database queries, preferably SQL Server 2000 and up
• Numerous programming languages (Java, JavaScript, C#, PHP, Objective-C, Python, Ruby, etc)
• Enterprise level content management and/or collaboration tools (Adobe CQ, SharePoint, Jive. etc)
• Content distribution networks and other media delivery platforms such as Scene 7, YouTube, BrightCove
• Browser performance testing, load testing
• Rich internet development (AJAX, Flash, Flex, Silverlight)
• Mobile development (Phone Gap, Titanium, mobile web and application development)
• Social integration or Apps with Facebook, Twitter, etc
• Web analytics packages (Google Analytics, Omniture / SiteCatalyst, Unica)
• Search engine optimization techniques and tools
• Behavioral targeting or end-to-end marketing optimization (CRM type tools, A/B testing, etc)
• E-commerce or other monetization technology integration (experience with Insite a plus)
• Integration tools & techniques (ESBs, Orchestration, SOA, XML, JSON, SOAP, REST, etc)
• NIX, Windows, and Mac OSs
• Hosting / Cloud / SaaS offerings
• Excellent interpersonal skill set with a self-starting attitude, team-player, and flexibility. A fast learner (new system and test equipment applications) and high degree of creativity and initiative is expected
• Capable of working independently and able to manage large projects with minimum supervision
• Solution oriented mindset - creative use of technology and alternative approaches. "No" is not in your vocabulary
• Able to work with teams to balance solution vs. budget, schedule, and tools
• Appreciation of high quality visual design, marketing strategy, business strategy, and user experience disciplines
• Cool under pressure, able to manage many details and priorities
• Focus on front-end testing including browser compatibility, pixel perfect execution across various channels including web (Desktop and Mobile), Messaging (Email, SMS, Push), Native Apps (Mobile, Kiosks), Social (Tools, Apps, Integration), E-Commerce, and Online Video
• Enthusiasm to learn new technologies and automated testing tools to improve efficiency, and ability to do so quickly, on the job
• Partner with leadership and customers to track and understand defects; Assume accountability and/or ownership to work defect through to resolution
• Proficient in SQL to allow for data analysis and data exploration of quality issues that surface
• 3+ years of Healthcare payer data analysis experience with one or more of the following: Medicaid data, Medicare data, Healthcare Exchange data or Commercial payer data
• 5+ years of Data Warehousing experience
• 2+ years of data analysis experience using one or more of the following BI Tools: Tableau, Cognos, SAS, Business Objects or ESRI
• 5+ years of experience as Quality Assurance Analyst
• State Medicaid Data Warehouse or Medicaid Management Information Systems experience
• Experience with NY State commercial healthcare payer data
• Strong working knowledge of data quality and master data management concepts
• Strong working knowledge of change management and incident management procedures and best practices
• Proficiency with MS Excel, MS Access and MS PowerPoint
• Excellent problem solving skills, including managing multiple priorities, and researching conflicting and/or inaccurate data
• Experience communicating data analysis results, including trends and opportunities, both verbally and in written form, to clients and the business
• Experience analyzing business processes/workflows, and providing evaluations, benchmarks and/or process improvement recommendations
• Ensure that the provision of WCPPE’s work based learning programmes is delivered by the institution at high-quality, working proactively with others and adapting the delivery of services according to customer requirements
• Facilitate standardisation meetings and complete standardisation activities providing effective feedback to assessors
• Establish working relationships with key contacts, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
• Manage the performance, induction and development of the team
• Support and guide team members in welfare issues, escalating as necessary to specialist support areas
• Create specific working groups from colleagues across the University to achieve WCPPE objectives
• Develop and deliver training within Quality Assurance
• Quality assure candidate evidence and portfolios, as measured against National Standards
• Complete assessor and peer observations
• Investigate and analyse specific issues within Quality Assurance, creating recommendation reports, supported by advances within the field
• Engage with the External Quality Assurance process of Awarding Bodies, actively participating within these networks and providing WCPPE with recommendations for developments of established processes and procedures from these
• Support the delivery of Modern Apprenticeships
• Maintain personal and professional knowledge through continuous professional development, keeping up to date with advances in WCPPE courses and Training, Assessment and Quality Assurance (TAQA), City and Guilds Award
• A registered Pharmacist or Pharmacy Technician qualified to D34 / V1 or TAQA IQA Standards
• Demonstrable experience of continuing learning and development with knowledge of the requirements of Awarding Bodies
• Previous experience of delivering teaching or training to Pharmacists and / or Pharmacy Techniciants
• Ability to recognise individual needs and adapt accordingly in line with equality and diversity
• Excellent communication skills both orally and in writing, with previous experience applying these skills to a variety of settings (e.g. training, presentations, business cases)
• Excellent organisational skills, with previous experience independently planning and organising your own work, or that of a team, to meet conflicting deadlines
• Substantial knowledge of the Quality Assurance Process
• Self-motivated with previous experience of working on a task independently and in collaboration with others
• Good IT skills, with the ability to use an electronic portfolio
• Teaching Qualification
• Evidence of a flexible and adaptable approach to work
• Experience of managing a team
• Review and analyze artifacts and deliverables throughout the SDLC
• Provide risk assessment and other feedback throughout the SDLC
• Map requirements to functional design elements and/or system workflows
• Map functional design elements to rule sets and tests for test case and test script creation
• Lead onshore and offshore junior QA resources
• Create manual and automated test cases and test case scripts
• Troubleshoot complex setups to isolate, determine, and report defect root cause
• Provide feedback and risk assessment on potential defects and functional/requirement gaps
• Document defects with detail, accuracy, and conciseness while ensuring defect reproduction
• Review user documentation for accuracy of implemented functionality descriptions
• 7+ years of experience as a Quality Analyst
• 5+ years of functional, performance and UAT testing experience
• 5+ years of experience in Data Warehouse and ETL data validation
• 5+ years of SQL experience in writing test scripts
• 3+ years of hands on experience with XML file validation
• 1+ year of experience in a UNIX environment
• 1+ year of hands on experience with testing tools such as HP ALM, QTP, Junit, JIRA
• 3+ years of experience working with offshore teams
• 3+ years of experience leading a QA team
• Familiarity with Agile development
• Software Quality Assurance Certifications preferred
• Responsible for overseeing overall testing activities for multiple programs
• Manage teams of testers across multiple locations and ensure all products and deliverables are of the highest quality
• Independent, fast starter capable of breaking down and solving complex problems. Possess an aptitude and passion for helping solve complex business problems in a dynamic and fast paced environment
• Strong focus on quality coupled with strategic thinking as well as proficiency in working with Agile, Waterfall and/or Dev Ops models of software development
• Work closely with Business and Application Development stakeholders in a demanding work environment
• Responsible for budgetary exercises and estimations
• Mentor and train team members
• 13+ years of testing experience with Functional/ Regression testing and Application Support
• Experience in leading a team both onsite and offshore
• Proficiency in test automation
• Excellent communication skills – both written and verbal
• Experience with Testing Tools such as Test Complete, Selenium (Protractor), QTP/UFT, Junit, ALM, Jira, etc
• Participate in the development and writing of Quality systems and QA related procedures
• Participate in or lead as SME the gap analysis for current SOP/practices with the various subject matter expert to ensure compliance with CQPs/DPs revision, where gaps are identified, ensure that an implementation/mitigation plan is in place and follow-through to completion
• Ensure timely release of raw material and bulk BDS
• Ensure timely investigation and report for customer complaints
• Ensure up-to-date supplier quality management and SCAR/CAPA follow-ups
• Ensure timely issuance of quality controlled documents
• Ensure all change requests are evaluated for product/licence impact, properly classified and tracked to completion
• Owns and conduct training for the various quality computerised systems (e.g, TrackWise, BPLM) and support any upgrading initiatives of these systems by corporate/division
• Work with the various departments to ensure timely completion of Product Review/Product Quality Review
• Support the compliance, audit, regulatory and training activities as required and any other responsibilities as assigned by QA Supervisor, QA/QV Manager & FQMR
• Quality systems knowledge
• Good knowledge in the various regulatory requirements
• The candidate should have at least a degree in pharmaceutical sciences, life sciences, biology,’ biotechnology chemistry, chemical engineering, or a related discipline. Additional certification and trainings such as auditor training or QP training will be advantageous
• A minimum experience of 2 years in the pharmaceutical or biotechnology in quality assurance, GMP/GLP compliance, operations or validation, ideally in a multinational company
• Understanding of FDA/Eu cGMP and ICH guidelines, any exposure/experience to the international regulatory network/audits will be advantages
• Able to logically solve problems in order to find timely solutions
• An ability to interact and communicate with all types of personalities in an effective and diplomatic manner
• Must have strong communication skills and ability to work effectively in a collaborative environment
• Preferred Majors: Computer Science / Biomedical Engineering /Software / Bioinformatics
• Quality assurance experience (related to SW) strongly preferred
• Develop, document and maintain functional test cases
• 5+ years of relevant Quality Assurance technical experience
• Experience working in regulated industry plus
• Working knowledge of MS SQL and Oracle database tools
• Knowledge of Microsoft Team Foundation Server a plus
• Analyzes business requirements, design documents for completeness and testability
• Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having as a specialist within discipline. May have broad knowledge of project management
• Requires 7 years minimum prior relevant experience
• Performs laboratory data audit and data verification
• Laboratory facility audits
• Review, approval and issuance of Certificates of Analysis (CofA), and Analytical Result Forms (ARF)
• Audit of Stability and Technical Reports
• Review and approval of analytical methods, specifications, and protocols
• Method validation and method transfer audits
• Ensures that products tested according to applicable FDA guidelines, regulations GXPs and internal SOPs
• Follow GXP (e.g. GMP, GDP, etc) as necessary to accomplish daily tasks
• Participates in QA programs, procedures and controls to ensure that products conform to established standards and agency guidelines
• Perform tasks according to “standard work” as defined by Manager
• Perform additional tasks as assigned by Manager
• Meets deadlines according to agreed timeframes and communicates adjustments as needed
• Receives instruction, guidance and direction from others
• Uses existing procedures to solve routine problems
• Verbal and written fluency in English
• Ability to collaborate with peers and demonstrate leadership capabilities in a matrix environment
• Ability to critically assesses project(s) and allocates resources to efficiently achieve goals
• Advanced teamwork and facilitation skills
• Advanced critical reasoning and decision making skills
• Ability to broadening technical and scientific knowledge
• Basic knowledge of fundamental scientific problems
• Ability to prove input and build relationships internally within function and with cross-functional teams
• Able to implement solutions independently
• Able to write and review reports with clarity and brevity
• Able to produce data reports with precision
• Duties and Responsibilities
• Requires moderate direction to complete more complex tasks; completes routine tasks with little or no supervision
• A Bachelor’s degree in Engineering or Life Sciences is preferred
• 5 years of experience in quality assurance/quality control and at least 3 years in pharmaceutical or a related manufacturing environment
• Working Conditions
• Work is generally performed seated, but may require standing and walking for up to 10% of the time
• Work requires satisfactory completion of an eye examination to demonstrate 20/20 correctable vision
• Work occasionally requires uniform/PPE to work in a manufacturing, warehouse, or laboratory environment
• 2+ years software testing experience throughout all phases of a software testing cycle
• Bachelor's degree in Computer/Electrical/Software Engineering or comparable fields
• Good standard of communication skills, both written and verbal
• Self-motivated with ability to work on own initiative or as part of a team
• Knowledge of credit card acquiring business desirable
• Certification in ISTQB or ISEB is highly desired
• Experience in financial software application testing highly desired
• Knowledge and/or experience using HP Quality Centre and HP Quick Test Pro or other similar testing tools
• Excellent analytical problem determination and solving skills
• Knowledge of Excel and SQL highly desired
• Responsible for the review of master and executed batch records, bill of materials, packaging masters. He/she ensures that all changes to the process are captured through proper change control practices
• Responsible for the review of master and executed validation of drug product / API as appropriate, the position holder ensures that all changes are captured through proper change control practices
• Supports the deviations and CAPA process by handling deviations and CAPA and executing investigations within assigned areas of responsibility and as required
• Coordination and circulation (to supervisor) of approval, or rejection of, any necessary or related OOS and deviation reports as appropriate
• Supports in managing the change control for equipments, methods, launches and specifications as requested
• Supportive role of the batch release office Associate QA manager and Sr QA manager for representing him/her and gathering the necessary information during meetings as assigned
• Responsible for the review and archiving of the method development and validation raw data, analytical documentation and reports for compliance to GMP as appropriate
• Writes new and/or revises Standard Operating Procedures and quality documents
• Ensures recording of ExBRs and documents into the shared drives, folders and database
• Carries out the requests either from the stakeholders, production (internally/externally) or the CSPs as appropriate
• Reviews and executes the status change of materials in the electronic systems as required
• Gives support for the registration and launches for new products, within assigned areas of responsibility
• Supports QA activities in various project Tech ops and Quality operations as appropriate
• Ensures successful authority inspections and internal audits by participating, when requested as a subject matter expert for International Quality Operations
• Acts as deputy for the colleagues within the Batch Release Office team
• Ensures training to colleagues within the Batch Release Office and instilling the awareness of quality aspects
• BS/BA/degree or equivalent in Life Science or relevant discipline
• At least 5 years experience in a Quality Assurance and/or Quality Control position in a pharmaceutical company
• Strong knowledge of the cGMP and their practical application in a pharmaceutical company
• Solid understanding of manufacturing process and test method development requirements, both scientific and regulatory
• Excellent investigational skills and QA problem solving skills, has a keen eye to identify quality
• Strong written and verbal communication skills, organizational and computer skills
• Ability to work independently, yet effectively in a team oriented environment
• Capability to pay attention to detail
• Ability to handle multiple tasks while working against pressures of deadlines
• Sense of team spirit, initiative and service
• Audits the work of Benefit Configuration Analysts, EOC Analysts, Group Database Analysts and other units within the Benefit Administration department as directed by manager and prepares both regular or adhoc weekly/monthly/annual audit reports for the audited units
• Documents and reports patterns of errors for further analysis by management of the audited units
• Assist with analyzing and resolving complex issues related to systems or processing procedures with the benefits systems
• Identifiies trends and provides recommendations for corrective action plans
• Participates in the planning, scheduling and supervision of assigned audit projects
• Assists management with systems and business processing improvement efforts
• Leads the audit team in the completion of assigned projects
• Provides innovative and creative ideas to formulate new/improved audit approaches, tools and techniques
• Ensures that work papers contain adequate evidence to support audit findings. Reviews work papers of audit team for accuracy and completeness
• Leads cross-functional quality improvement workgroups or project initiatives
• Assists with the control of the benefits and EOC configuration management processes, which includes ensuring the quality and usability of deliverables
• Works in collaboration with Benefit Policy Administration as a reference source for clarification or resolution of benefit discrepancies and assist with development of training tools to support BA team
• Demonstrates a knowledge and familiarity with Regional strategy and processes for on boarding new employer groups
• Elevate issues for attention and resolution as appropriate
• Maintain collaborative relationships and excellent communication with managers and staff in Benefit Administration and stakeholder departments
• Contribute to improving the performance of the organization by identifying opportunities to improve organization systems/processes/deliverables and implementing these improvements
• Maintain and update grids and tables as appropriate
• Performs follow-up on implementation of documented changes concerning workflow and processes
• Minimum six (6) years of auditing or comparable experience required; to include increasing levels of internal project management experience
• Proven ability to deliver comprehensive audit reports in very short time frames to assure data is accurately entered prior to production
• Consistently delivers high quality results, strives to improve his/her performance, demonstrates a sense of urgency, and improve
• Demonstrated ability to interact effectively with staff being audited and their managers
• **This position is contingent upon SITEC contract award****
• Leads team on large projects or significant segment of large complex projects
• Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components
• Provides applications systems analysis and programming activities for a Government site, facility or multiple locations
• Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources
• Oversees all aspects of projects
• Three or more years of previous mortgage underwriting experience
• Strong interpersonal and critical thinking skills
• Experience with multiple channels/variety of loan products/types
• Performs work on special projects/targeted audits as directed by manager
• Tax Return knowledge including all schedules and K-1
• Basic knowledge of Microsoft tools including Excel, Word, and Power Point
• Create / update QMS documentation in accordance with correspondent ISO standards and FDA guidelines
• Participate in project meetings and manage / review project documentation in accordance with Omnilab QMS requirements
• Manage CAPA, Non-conformances, customer complaints
• 3 to 6 years financial industry experience
• 3 to 6 years knowledge of QA processes and practices
• Understanding of SQA processes and methodologies as well as how to implement them throughout the SDLC
• Strong working knowledge of Microsoft Office
• Experience with message driven testing of XML or flat file formats
• Experience using UC4 a plus
• Minimum 8 years of experience working as a Sr. QA Analyst with experience in software testing, creating and executing test plans, SQL and testing tool (preferably Team Foundation Server/Microsoft Test Manager)
• Excellent analytical skills and problem solving capabilities
• Strong organizational and interpersonal skills
• Ability to work independently on tasks and delegate tasks as appropriate
• Ability to learn and adapt to change quickly
• Must be able to learn and build expertise around new tools, processes and business applications
• Manage creation and review of testing documentation
• Co-ordinate testing resources to ensure release/project timelines and deliverables are met
• Coach and mentor new or less experienced team members
• Facilitate knowledge transfer of existing resources
• Recommend and build processes that add efficiency to the current workflows
• Inspire trust by being open, honest and direct in my communication, meeting my commitments and behaving ethically in all my dealings
• Accept responsibility and hold myself accountable for my actions and results
• Prepare and regularly review my annual goals and career development plan with my manager/supervisor
• Minimum of 5 years of quality assurance/software testing experience
• Minimum of 1 years of experience leading QA projects in an onshore/offshore model environment
• Minimum of 1 year of experience testing ETL/DW applications using DataStage, Informatica or other equivalent ETL tool
• Minimum of 3 years of extensive current experience writing complex SQL scripts including complex select statements using multiple joins on a regular basis
• Minimum of 1 years of experience writing UNIX scripts
• Minimum of 1 year of Agile experience
• Bachelor’s degree or equivalent professional experience
• Experience standardizing test cases/test plans/test data for repetitive use
• Experience with Big Data (Hadoop/Talend/Hbase) implementation
• Healthcare industry experience
• Verify requirements for software and services through assessment tools, such as checklists, and partnering with internal stakeholders, campus stakeholders, product owners, and other SMEs
• Verify that tests are performed correctly
• Design and execute test plans, including system testing, performance testing, and user acceptance testing
• Design and implement processes and tools that support quality assurance, such as automated testing
• Establish benchmark data about customers’ perceptions of quality and other quality indicators
• Work collaboratively with resource managers and development team to achieve objectives of project
• Provide guidance to project teams to increase the usability, accessibility, and overall quality of the final product
• Understand common operational processes and procedures of the organization
• Design and provide reports, analyses, data, information and recommendations to management
• Participate on projects with high complexity and risk, with multiple stakeholder groups across campus and the University
• 2-5 years of experience in an information technology area related to software development or quality assurance
• At least 1 year of experience with conducting testing within the context of the software development lifecycle
• Proficient with at least one programming language (examples: Java, Python, etc.)
• Proficient with testing methods (e.g. user acceptance testing, system testing)
• Demonstrated commitment to customer service and advocacy
• Ability to maintain attention to detail and handle complex work tasks
• Ability to design, create and execute complex test plans
• Ability to work independently, and track, prioritize, and measure work
• Ability to identify, design, and implement process improvements
• Ability to use quality assurance tools, such as Selenium
• Ability to create informative reports
• Ability to facilitate and run effective meetings
• Ability to use interpersonal communication skills to convey feedback constructively and manage conflict
• Ability to build and maintain collaborative, respectful professional relationships with internal stakeholders, peers, and customers
• Ability to troubleshoot and solve technical problems
• Ability to learn new skills and technical concepts, particularly related to software testing
• Ability to write effectively, particularly test plans and reports
• Ability to make decisions and share information in a timely and effective manner
• Demonstrated excellent observation skills
• Ability to mentor other staff members
• Ability to assess the user experience of an interface through basic usability and accessibility evaluation techniques
• Prior experience working in an academic setting
• Familiarity with software development methods, including waterfall and Agile
• Advanced understanding of the requirements gathering process
• Familiarity with process improvement techniques
• Knowledge of techniques for defect tracking and control
• Familiarity with accessibility standards and laws, such as Federal Section 508 and WCAG 2.0
• Advanced knowledge of automated testing techniques and tools
• Ensure a high degree of quality assurance and compliance with applicable regulatory requirements
• Execute test cases (automated and manual) and test plans across multiple platforms
• Perform defect tracking, analysis and reporting; assume ownership of defects through resolution
• Develop test strategies, plans and procedures from various business requirements and working knowledge of products
• Participate in project planning, task assignment and prioritization, resource allocation, and requirements review
• Communicate plans, status, issues and risks to management and stakeholders; escalate and prioritize as necessary
• Analyze data to determine root cause and perform impact assessment
• Work under minimal supervision on complex projects and assist less experienced colleagues as needed/requested
• Coordinate the activities of, and provide direction to, local and remote test resources
• Serve as subject matter expert on all QA processes
• Develop and maintain internal documentation and training material
• Identify and lead improvement initiatives
• All other tasks/ activities as requested
• BS in Computer Science, BA in Management Information Systems or related degree, or equivalent experience
• 5+ years of hands-on experience with software product testing across multiple platforms and devices
• Experience with SDLC, iterative and other development and project management methodologies
• Experience leading QA projects and teams
• Proficiency with project management, test management, defect tracking tools
• Thorough understanding of front-end web development concepts
• Proficiency with web debugging tools such as Charles or Fiddler, Firebug, etc
• Experience in XML content validation
• Strong leadership ability and wide latitude for independent judgment
• Ability to handle multiple complex projects under tight timelines while maintaining composure and focus
• Ability to effectively communicate and work with internal and external clients, coworkers, and stakeholders
• Must have the flexibility to work a regular schedule with additional evening, early morning, and weekend hours as required
• Write test cases and test plans for the project
• Investigate potential defects and discuss them with developer(s)
• Log defects during the test execution phase
• Document Test Results
• Report test results to the project manager
• Principles of software testing
• Knowledge of software development concepts
• Knowledge of functional and structural testing design techniques
• Knowledge of various software development models, including Agile development and iterative models and be able to conduct tests as part of a lifecycle model
• Ability to communicate with others to include developers and business analysts
• Proficient in the operation of a Microsoft Windows© based computer and internet browser
• Proficient in the use of MS Office Products- Word©, Excel©, PowerPoint©
• Experience with Microsoft SQL Server Management Studio
• Experience with SQL Query Language
• Test management tool knowledge
• Knowledge of automated testing tools and techniques
• Minimum of BS and 4+ years of software quality assurance experience. Four years of experience can be substituted in lieu of degree
• Strong analytical skills and experience with implementation of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria
• Excellent problem solving, interpersonal communication
• Strong understanding of different software development life cycles (Agile, waterfall, iterative) and contemporary software quality assurance processes and automated tools
• Have a solid foundational knowledge of FDA requirements for regulated consumer goods (drugs, food, medical devices, cosmetics)
• Have experience in managing a quality program – particularly in a distribution environment
• Have experience in executing detailed Quality Incident Investigations and developing robust, comprehensive Corrective and Preventive Actions (CaPA’s)
• Have proven collaboration and inclusion skills in working with multiple external business partners
• Able to provide autonomous leadership
• Have effective verbal and written communication skills
• Have the ability to provide coaching /guidance in off hours (nights and weekends) as required
• Bachelor of Science degree in Engineering or Quality Management or a B.S. degree in a closely related field and a minimum of one year experience in managing a quality program, preferably in a distribution center
• Candidates must be willing to wear eye protection and safety shoes
• Performs raw material, finished goods, intermediate, and development sample analysis according to standard analytical and/or microbiology procedures. Performs routine instrument maintenance and calibration as needed in the course of work
• Conducts limited instrument troubleshooting and problem diagnosis. Makes judgment based on knowledge and experience as to the accuracy and reliability of results. Observes and identifies problems with results and reports to supervisor. Conducts method development work with direct supervision and guidance from the Lab Coordinator or other staff members. Samples and labels materials as needed according to written procedures or specific instructions. Inspects empty bulk trucks prior to loading and appearance of raw materials during unloading as needed
• Coordinates work with Production Lead on night and weekend shifts to ensure appropriate prioritization of work
• Possess experience and knowledge of basic laboratory operations such as weighing, titrating, microbiology, and preparing volumetric solutions
• Interpret method procedures and safety instructions using standard chemistry terms and measures
• Perform routine calculations pertaining to analytical chemistry (e.g. dilution, concentration, test results)
• Have effective verbal and written communication skills with supervisor, other employees, and departments
• Have the ability to work to work on a rotating, five shift schedule, including weekends. Must be available for overtime and call-in as needed
• Must have training and experience in order to work safely around complex, analytical instrumentation and apparatus as well as hazardous chemicals in a manner that complies with Safety and QA standards
• Create and maintain test environments and execute qualification activities
• Understand and translate functional requirements and technical specification into test cases
• Create and maintain manual and automated test cases
• Design and run manual and scripted tests
• Use existing test tools (Microsoft Test Manager/Team Foundation Server) and where necessary propose new tools to automate the qualification process to reduce test cycles' duration and overall time to completion
• Provide detailed analysis of all testing carried out on the test environment ensuring all bugs and issues are logged correctly
• Analyse test results and provide recommendations to the development team
• Report project qualification status and, where required, issue escalation in a timely manner ensuring the development team is aware of outcomes
• Establish accurate estimates of work for the qualification of the software components
• Champion and communicate Quality Assurance industry standards for software development
• Together with the team, evaluate the quality issues and seek to continuously improve the existing processes
• 5+ years in System Testing and Quality Assurance techniques. Strong core experience in different phases of Quality Assurance including functional, usability and regression testing
• 3+ years’ experience with testing tools such as TFS, MTM, Coded UI Test, Selenium
• Experience in C# applied to test automation in a context of DevOps
• 1 - 2 years’ experience using MS SQL 2008/2012/2014 database
• Experience in DevOps techniques using Azure services is an asset
• Experience in telecommunication and networking environment is an asset
• Excellent working knowledge of QA processes and Agile methodology
• Excellent working knowledge with testing tools such as Team Foundation Server, Microsoft Test Manager, Code UI Test and Selenium
• Working knowledge of Microsoft Windows environment (Windows Server 2008/2012/2016, Windows 7/10…)
• Working knowledge of Microsoft SQL Server with proficiency in SQL including queries, security, SQL management, and ability to understand data models and relational databases
• Knowledge of network communication protocols such as TCP/IP, IBM WebSphere MQ, MSMQ, Lotus Notes and SMTP/POP3
• Ability to work as part of a team, strong analytical and organizational skills
• Good verbal and written communication skills in English and French
• University degree in computer sciences or an equivalent
• Understanding and profound knowledge for ISO 9001 manual and ASME Code I, II, VIII, IX
• Basic knowledge for quality assurance and NDE related contents
• Reading and understanding ability for customer’s technical specification and contract documents
• Preparing the deviation and clarification sheet after the understanding of customer documents
• Lead the PIM meeting with customer for quality documents
• Set up the PIM schedule for HRSG items
• Translate customer comments in English
• Report and communicate with Quality Manager and related department regarding issue matters
• Attend the witness/hold inspection with customer
• Expedite Vendor quality documents preparation
• Lead QVD preparation
• Bachelor’s Degree in Engineering from an accredited university
• Minimum 5 year experience in quality control
• Preferable experience with HRSG and Boiler items
• Fluent Korean and ability for English communication is mandatory
• Much experience of quality control for HRSG and steam power generation
• Who have the certificates of qualifications for quality control parts is preferred
• Proven knowledge for quality program
• Experience interacting directly with Foreigner such as America, Europe
• Strong interpersonal and leadership skills: strong listening skills
• Quality problem solving
• Commercial or technical experience in HRSG or Boiler business
• Ability to energize others thorough persistent, reliable and rapid execution
• Anticipates customer needs and proactively develops solutions to meet them
• Serves as a key resource on complex and/or critical issues
• Solves complex problems and aids with innovative solutions
• Documents and communicates system specifications
• Creates wireframes based upon business requirements collaborating with the development team for input and feasibility
• Creates and documents user stories/test cases with traceability matrix back to the business requirements
• Serves as a lead on application changes assigned, conducting interview meetings, requirements meetings and presentation to the business owner
• Proficiency in SQL queries to aid with data analysis and test data creation
• Ability to deliver presentations to business owners in the form of wireframes, PowerPoint slides agendas, and requirement documents
• Supports implementation of releases that occur after normal business hours (approximately twice a quarter)
• Bachelor Degree (or higher) or High School Diploma/ GED with 6+ years of experience in the IT Business Analyst/IT QA field
• 5+ years of experience working in the different phases of SDLC (Waterfall or Agile)
• 5+ years of System Analysis experience
• 5+ years of writing functional and business requirements
• 5+ years of experience in Quality Assurance, building and executing test plans
• Experience as a Business Analyst/Quality Assurance Analyst with Web Based Internet Applications
• Previous work experience in the Health Insurance Industry
• Proficiency with writing SQL Queries
• Proficient Knowledge of Microsoft Office (Excel, Word, and Visio)
• Proficient use of SharePoint for document retention
• Able to meet strenuous deadlines

Related Job Titles

2 Quality Assurance Resume Examples for Your 2024 Job Search

Quality Assurances are experts at ensuring the highest quality of products and services. As a Quality Assurance, your resume should be held to the same high standards. It should be well-crafted, error-free, and tailored to the needs of the employer. In this guide, we'll review X Quality Assurance resume examples to help you land the job of your dreams.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Quality Assurance Resumes:

• Develop and implement quality assurance standards
• Monitor production processes to ensure compliance with quality standards
• Identify and investigate quality issues, and recommend corrective actions
• Develop and execute test plans and test cases to ensure product quality
• Analyze test results and document defects
• Collaborate with developers and other stakeholders to resolve issues
• Monitor and review customer feedback and complaints
• Develop and maintain quality documentation
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
• Train and mentor other team members on quality assurance processes
• Stay up-to-date with industry best practices and new technologies

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Quality Assurance Resume Example:

• Developed and implemented a comprehensive quality assurance program, resulting in a 25% reduction in product defects and a 15% increase in customer satisfaction ratings.
• Collaborated with cross-functional teams to identify and resolve quality issues, resulting in a 30% improvement in product reliability and a 20% reduction in production costs.
• Developed and executed test plans and test cases, resulting in a 40% reduction in testing time and a 25% increase in test coverage.
• Monitored and reviewed customer feedback and complaints, identifying and addressing root causes of issues, resulting in a 20% increase in customer retention rates.
• Developed and maintained quality documentation, ensuring compliance with industry standards and regulations, resulting in a 15% improvement in audit scores.
• Trained and mentored team members on quality assurance processes, resulting in a 20% improvement in team performance and a 10% reduction in training time.
• Identified and investigated quality issues, recommending corrective actions, resulting in a 30% reduction in product defects and a 20% increase in product reliability.
• Participated in product design reviews, providing input on functional requirements and potential problems, resulting in a 25% improvement in product design and a 15% reduction in development time.
• Stayed up-to-date with industry best practices and new technologies, implementing new testing tools and methodologies, resulting in a 20% increase in testing efficiency and a 10% reduction in testing time.
• Quality management systems
• Test planning and execution
• Root cause analysis
• Cross-functional collaboration
• Quality documentation and compliance
• Customer feedback analysis
• Training and mentoring
• Product design review
• Industry best practices
• Testing tools and methodologies
• Continuous improvement
• Risk assessment and mitigation
• Process improvement
• Statistical analysis
• ISO standards knowledge

Quality Technician Resume Example:

• Implemented a comprehensive quality control program, resulting in a 10% reduction in product defects and a 20% increase in customer satisfaction ratings.
• Developed and implemented standardized testing procedures, leading to a 15% improvement in testing efficiency and a 25% reduction in testing time.
• Identified and resolved a critical quality issue, resulting in a cost savings of $100,000 and preventing potential product recalls.
• Conducted thorough root cause analysis on customer complaints, leading to the implementation of corrective actions that reduced customer complaints by 30%.
• Developed and implemented a supplier evaluation system, resulting in a 20% improvement in supplier performance and a 15% reduction in defective parts.
• Participated in an external audit and successfully achieved ISO 9001 certification, demonstrating compliance with international quality standards and enhancing the company's reputation.
• Implemented a data analysis system to identify quality trends, resulting in a 10% reduction in defects and a 15% improvement in overall product quality.
• Developed and delivered training programs for new quality technicians, resulting in a 20% reduction in training time and an increase in the accuracy of test results.
• Managed the calibration and maintenance of quality control equipment, ensuring accurate and reliable test results and minimizing downtime.
• Quality control and assurance
• Standardized testing procedures development
• Critical issue identification and resolution
• Corrective action implementation
• Supplier evaluation and management
• ISO 9001 certification and compliance
• Data analysis and trend identification
• Training program development and delivery
• Quality control equipment calibration and maintenance
• Customer complaint handling
• Quality trend analysis
• Risk management
• Technical report writing
• Knowledge of quality standards and regulations
• Proficiency in quality management software
• Attention to detail
• Problem-solving skills
• Communication skills
• Teamwork and collaboration
• Time management
• Decision-making skills
• Adaptability and flexibility.

High Level Resume Tips for Quality Assurances:

Must-have information for a quality assurance resume:.

Here are the essential sections that should exist in an Quality Assurance resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Quality Assurance candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Quality Assurances:

Quality assurance resume headline examples:, strong headlines.

• Quality Assurance Specialist with 5+ years of experience in implementing and maintaining effective quality control systems for pharmaceutical manufacturing companies
• Detail-oriented Quality Assurance Analyst with expertise in conducting thorough testing and analysis to ensure compliance with industry standards and regulations
• Proactive Quality Assurance Manager with a proven track record of improving product quality and reducing defects through the implementation of innovative quality control processes

Why these are strong:

• These resume headlines are strong for Quality Assurances as they highlight key skills and experiences that are highly valued in the industry. The first headline emphasizes the candidate's experience in implementing quality control systems for pharmaceutical manufacturing companies, which is a crucial requirement for this role. The second headline showcases the candidate's attention to detail and expertise in ensuring compliance with industry standards and regulations. Finally, the third headline highlights the candidate's ability to improve product quality and reduce defects through innovative quality control processes, which is a highly sought-after skill in Quality Assurance professionals.

Weak Headlines

• Quality Assurance Specialist with Experience in Testing and Documentation
• Skilled Quality Assurance Professional with Attention to Detail
• Quality Assurance Manager with Knowledge of Industry Standards

Why these are weak:

• These resume headlines need improvement for Quality Assurances as they lack specificity and fail to highlight the candidate's unique value or accomplishments. The first headline mentions experience in testing and documentation, but doesn't provide any context or results, such as the types of software or systems the candidate has worked with. The second headline highlights attention to detail, but doesn't showcase any measurable achievements or certifications that could strengthen the candidate's profile. The third headline mentions knowledge of industry standards, but fails to provide any examples of how the candidate has implemented or improved these standards in their previous roles.

Writing an Exceptional Quality Assurance Resume Summary:

Quality assurance resume summary examples:, strong summaries.

• Quality Assurance professional with 7 years of experience in the healthcare industry, specializing in regulatory compliance and risk management. Skilled in developing and implementing quality control procedures, resulting in a 25% reduction in errors and a 15% increase in patient satisfaction.
• Detail-oriented Quality Assurance Analyst with 5 years of experience in the financial services industry, adept at identifying and resolving software defects and ensuring compliance with industry standards. Proficient in test automation tools and methodologies, resulting in a 30% increase in testing efficiency and a 20% reduction in testing time.
• Quality Assurance Manager with 10 years of experience leading cross-functional teams in the manufacturing industry. Expert in developing and implementing quality management systems, resulting in a 50% reduction in defects and a 25% increase in production efficiency.
• These resume summaries are strong for Quality Assurances as they highlight the candidates' specific industry experience, technical skills, and quantifiable achievements. The first summary emphasizes the candidate's expertise in regulatory compliance and their ability to improve patient satisfaction. The second summary showcases the candidate's proficiency in test automation and their success in improving testing efficiency. Lastly, the third summary demonstrates the candidate's leadership skills and their impact on reducing defects and increasing production efficiency. Overall, these summaries effectively communicate the candidates' value proposition to potential employers.

Weak Summaries

• Quality Assurance professional with experience in testing software and ensuring product quality, seeking a challenging role in a dynamic organization.
• Experienced Quality Assurance specialist with a background in manual and automated testing, seeking a new opportunity to utilize my skills and knowledge in a fast-paced environment.
• Quality Assurance analyst with a focus on identifying defects and improving product quality, committed to delivering high-quality software solutions that meet customer needs.
• These resume summaries need improvement for Quality Assurances as they lack specific details about the candidate's achievements and skills. The first summary is too general and doesn't provide any information about the candidate's experience or accomplishments. The second summary mentions manual and automated testing, but doesn't provide any examples of how the candidate has utilized these skills to improve product quality. The third summary mentions a focus on identifying defects and improving product quality, but doesn't provide any quantifiable results or details on how the candidate has achieved these goals in their previous roles. Overall, these summaries need to be more specific and provide concrete examples of the candidate's skills and achievements to stand out to potential employers.

Resume Objective Examples for Quality Assurances:

Strong objectives.

• Detail-oriented and highly motivated Quality Assurance professional seeking an entry-level position to utilize my strong analytical skills and attention to detail to ensure the highest level of product quality and customer satisfaction.
• Recent graduate with a degree in Computer Science and a passion for software testing, seeking a Quality Assurance position to apply my knowledge of testing methodologies, automation tools, and defect tracking systems to ensure the delivery of high-quality software products.
• Goal-driven and results-oriented Quality Assurance specialist with experience in manual and automated testing, seeking a challenging position to leverage my skills in test planning, execution, and reporting to ensure the delivery of reliable and scalable software solutions.
• These resume objectives are strong for up and coming Quality Assurances because they showcase the candidates' passion, education, and relevant skills, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's attention to detail and motivation, which are important attributes for a Quality Assurance professional. The second objective showcases the candidate's educational background and knowledge of testing methodologies and automation tools, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in manual and automated testing, making them a promising fit for a Quality Assurance position where they can further develop their skills and contribute to the company's success.

Weak Objectives

• Seeking a Quality Assurance position where I can utilize my skills and experience to contribute to the success of the company.
• Quality Assurance professional with some experience in software testing, seeking to advance my career in the technology industry.
• Recent graduate with a degree in computer science and a passion for quality assurance, interested in a role that will allow me to learn and grow in the field.
• These resume objectives need improvement for up and coming Quality Assurances because they lack specificity and fail to highlight the candidate's unique skills and value. The first objective is too generic and doesn't provide any information about the candidate's background or relevant experience. The second objective hints at some experience in software testing, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. The third objective, although it mentions a degree in computer science and a passion for quality assurance, doesn't elaborate on the candidate's expertise, skills, or any particular area of quality assurance they are passionate about, which would make their profile more appealing to potential employers.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your quality assurance work experience:, best practices for your work experience section:.

• Focus on specific examples of how you improved quality assurance processes, such as reducing defects or improving testing efficiency.
• Highlight any experience with automation tools or processes, as this is becoming increasingly important in the field.
• Describe how you collaborated with development teams to ensure quality standards were met throughout the development lifecycle.
• Showcase any experience with regulatory compliance or industry-specific standards, such as ISO or FDA regulations.
• Mention any experience with risk management or identifying potential issues before they become major problems.
• Highlight any experience with performance testing or load testing, as this is a critical aspect of ensuring software can handle real-world usage.
• Lastly, ensure that your language is clear and concise, avoiding technical jargon that may not be familiar to all hiring managers.

Example Work Experiences for Quality Assurances:

Strong experiences.

Developed and executed comprehensive test plans for a complex software system, resulting in a 25% reduction in defects and a 15% increase in customer satisfaction.

Collaborated with cross-functional teams to identify and resolve critical issues, ensuring timely delivery of high-quality products and services.

Conducted thorough root cause analysis and implemented corrective actions to prevent recurrence of defects, resulting in a 20% decrease in defect rate.

Led the implementation of automated testing tools and processes, reducing testing time by 50% and improving overall testing efficiency by 30%.

Developed and maintained a robust quality management system, ensuring compliance with industry standards and regulations and resulting in successful audits with zero non-conformances.

Trained and mentored junior QA team members, resulting in a 25% improvement in team performance and a 10% increase in employee satisfaction.

• These work experiences are strong because they demonstrate the candidate's ability to effectively manage and improve quality assurance processes, resulting in tangible improvements such as increased customer satisfaction, decreased defect rates, and improved team performance. The use of specific metrics and action-oriented language also highlights the candidate's attention to detail and ability to drive results.

Weak Experiences

Conducted manual testing on various software applications, identifying and documenting defects.

Participated in team meetings to discuss testing progress and potential issues.

Assisted in creating test plans and test cases.

Coordinated with development teams to ensure timely resolution of defects found during testing.

Conducted regression testing on software releases to ensure no new defects were introduced.

Assisted in creating and maintaining automated test scripts.

• These work experiences are weak because they lack specificity and quantifiable results. They provide generic descriptions of tasks performed without showcasing the impact of the individual's work or the benefits brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Quality Assurance Resumes:

Top hard & soft skills for quality assurances, hard skills.

• Test Planning and Execution
• Test Automation
• Regression Testing
• Performance Testing
• Security Testing
• Defect Tracking and Management
• Test Case Design and Execution
• Test Environment Setup and Configuration
• Test Data Management
• API Testing
• Mobile Testing
• Cross-Browser Testing

Soft Skills

• Attention to Detail
• Analytical Thinking
• Communication and Interpersonal Skills
• Time Management and Prioritization
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Teamwork and Collaboration
• Leadership and Management
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Quality Control and Assurance

Go Above & Beyond with a Quality Assurance Cover Letter

Quality assurance cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Quality Assurance position at your company. With my extensive experience in developing and implementing comprehensive quality assurance programs, I am confident that I can help your company achieve its quality goals.

In my most recent role, I developed and implemented a quality assurance program that resulted in a 25% reduction in product defects and a 15% increase in customer satisfaction ratings. I also collaborated with cross-functional teams to identify and resolve quality issues, resulting in a 30% improvement in product reliability and a 20% reduction in production costs. Additionally, I developed and executed test plans and test cases, resulting in a 40% reduction in testing time and a 25% increase in test coverage.

In my previous roles, I monitored and reviewed customer feedback and complaints, identified and addressed root causes of issues, resulting in a 20% increase in customer retention rates. I also developed and maintained quality documentation, ensuring compliance with industry standards and regulations, resulting in a 15% improvement in audit scores. Furthermore, I trained and mentored team members on quality assurance processes, resulting in a 20% improvement in team performance and a 10% reduction in training time.

I am committed to staying up-to-date with industry best practices and new technologies, implementing new testing tools and methodologies, resulting in a 20% increase in testing efficiency and a 10% reduction in testing time.

I am excited about the opportunity to bring my skills and experience to your team and help your company achieve its quality goals. Thank you for considering my application.

[Your Name]

As a Quality Assurance professional, you understand the importance of attention to detail and ensuring that products and services meet the highest standards. Similarly, pairing your resume with a well-crafted cover letter can help you stand out from the competition and showcase your commitment to excellence. A cover letter is an extension of your resume, an opportunity to highlight your relevant experience and demonstrate your passion for the role. Contrary to popular belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits are well worth the effort.

Here are some compelling reasons for submitting a cover letter as a Quality Assurance professional:

• Personalize your application and showcase your genuine interest in the company and role
• Illustrate your experience in quality assurance and how it aligns with the specific job requirements
• Communicate your understanding of the company's quality standards and how you plan to contribute to maintaining them
• Share success stories and achievements that couldn't be accommodated in your resume, such as improving product quality or reducing defects
• Demonstrate your writing and communication skills, which are essential for Quality Assurance professionals
• Differentiate yourself from other applicants who might have opted not to submit a cover letter and show your commitment to going above and beyond in your job search.

By submitting a cover letter along with your resume, you can showcase your passion for quality assurance and demonstrate why you are the best candidate for the job. Don't miss out on this opportunity to make a lasting impression and increase your chances of landing an interview.

Resume FAQs for Quality Assurances:

How long should i make my quality assurance resume.

A Quality Assurance resume should ideally be one to two pages long. The length depends on the candidate's experience, skills, and the specific job requirements. For entry-level Quality Assurance professionals or those with a few years of experience, a one-page resume is usually sufficient. It should focus on relevant education, certifications, skills, and any work experience that demonstrates their ability to perform quality assurance tasks. For more experienced Quality Assurance professionals, a two-page resume may be necessary to showcase their extensive experience, accomplishments, and technical expertise. In this case, it is essential to prioritize the most relevant and impressive information, such as achievements in previous roles, specialized skills, and any industry-specific certifications or training. Regardless of the length, a Quality Assurance resume should be concise, well-organized, and tailored to the specific job requirements, highlighting the candidate's ability to ensure the quality of products or services.

What is the best way to format a Quality Assurance resume?

The best way to format a Quality Assurance resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some tips to create an effective Quality Assurance resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10 and 12 points. Use consistent formatting for headings, bullet points, and spacing throughout the resume. 2. Start with a strong summary or objective statement: This should be a brief 2-3 sentence statement that highlights your key skills, experiences, and career goals in Quality Assurance. Make sure to tailor this statement to the specific job you are applying for. 3. List your work experience in reverse chronological order: Start with your most recent job and work your way back. For each position, include the company name, location, job title, and dates of employment. Focus on your

Which Quality Assurance skills are most important to highlight in a resume?

Some important Quality Assurance skills to highlight in a resume include attention to detail, strong analytical and problem-solving abilities, excellent communication skills, and a thorough understanding of quality control processes and methodologies. Quality Assurance professionals should also have experience with testing and quality assurance tools, as well as the ability to work collaboratively with cross-functional teams. Additionally, highlighting any relevant certifications or training in quality assurance can demonstrate a commitment to professional development and a dedication to staying up-to-date with industry best practices. Overall, a strong focus on quality, accuracy, and continuous improvement is essential for success in a Quality Assurance role.

How should you write a resume if you have no experience as a Quality Assurance?

If you have no experience as a Quality Assurance, it is important to focus on transferable skills and relevant coursework or certifications. Here are some tips for writing a resume: 1. Highlight transferable skills: Look at your previous work experience and identify skills that can be applied to a Quality Assurance role. For example, if you have experience in customer service, you can highlight your communication and problem-solving skills. 2. Emphasize relevant coursework or certifications: If you have taken any courses or obtained certifications related to Quality Assurance, make sure to include them in your resume. This shows that you have a basic understanding of the field and are willing to learn more. 3. Use a functional resume format: Instead of a chronological resume, consider using a functional resume format that focuses on skills and achievements rather than work experience. This can help you highlight your transferable skills and relevant coursework or certifications. 4. Include a strong objective statement: Your objective statement should clearly state your career goals and how you plan to

Compare Your Quality Assurance Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Quality Assurance job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Quality Assurances:

Quality assurance resume example, more resume guidance:.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Engineering Resumes
• Quality Assurance Resume Guide & Examples

QA (Quality Assurance) Engineer Resume Examples: Proven To Get You Hired In 2024

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• QA (Quality Assurance) Engineer
• Software Tester
• Quality Control Engineer
• Quality Control Analyst

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• QA (Quality Assurance) Engineer Resume Tips

QA (Quality Assurance) Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., qa engineer resume sample.

If you’re a technical whiz with great attention to detail, a position as a QA (quality assurance) engineer might be right for you. Before going to a customer, every product must be vetted and tested for quality. The QA engineer is responsible for giving each product the final check before it is shipped out. In order to ensure each product is flawless, QA engineers conduct continuous tests throughout the manufacturing cycle. The QA engineer must understand the larger picture, and work in accordance with the business needs and budget. To become a QA engineer, you will need a specific set of technical skills. You’ll need a bachelor’s degree in software engineering or another related field. Hiring managers will also look for a candidate who is proficient in a variety of testing methods. Previous experience as a quality inspector or tester can help you land this role. In addition to technical skills, it’s important that candidates for this role are detail-oriented with strong project management skills.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your qa engineer resume in 2024,    showcase your knowledge of testing methodologies.

QA engineers have to understand different quality assurance testing methods. Showcasing the testing methods you are knowledgeable in on your resume can help you land this role. You should put certain testing methodologies, like regression testing, in your skills section on your resume.

   Demonstrate your Scrum knowledge

Scrum is an agile project management framework that allows teams to manage projects through a set of specific principles. Having scrum knowledge as a QA engineer can help set you apart from the crowd and show hiring managers you understand how to organize projects in an effective manner.

QA (Quality Assurance) Engineer Resume Sample

Quality Assurance Engineers are some of the generalists in the QA world. They’re often divided into manual and automated career paths, but in such an in-demand industry, the truth is that there’s more demand for QA engineers than there is supply. They work with software that already exists in the product market and with new and releasing products. They may also focus on internal processes of the company, not just customer-facing software.

Tips to help you write your QA (Quality Assurance) Engineer resume in 2024

   skills section reflects new trends in the qa industry and qa software.

As a QA engineer (or really any kind of engineer or developer), you’re going to be constantly on the forefront of new tools changing your industry. It’s important to note that you have the drive to continually learn these techniques when they become relevant and necessary to your job.

   Inclusion of the QA engineer title combats ATS (applicant tracking system) filters.

Anytime you’re applying for a specific role, you’ll get a higher ranking from ATS filters if you include the job title at the top of your resume as well as in specific job titles.

QA Analyst Resume Sample

Software tester resume sample, quality control engineer resume sample, quality control analyst resume sample.

As a hiring manager who has recruited QA Engineers at companies like Google, Microsoft, and Amazon, I've seen thousands of resumes. The best ones always stand out by highlighting the right technical skills, showing the impact of their work, and demonstrating their passion for quality. Here are some key tips to make your QA Engineer resume shine:

   Showcase your technical skills

Highlight your proficiency in the specific tools and technologies used in QA:

• Experienced in using Selenium, Cucumber, and JMeter for automated testing
• Proficient in SQL for querying databases and validating data integrity
• Skilled in using JIRA and Bugzilla for bug tracking and test case management

Avoid simply listing the tools without context, like this:

   Quantify your impact

Use metrics to show the impact of your QA work:

• Developed and executed 500+ test cases, covering 95% of critical functionalities
• Automated 200+ test scenarios, reducing regression testing time by 50%
• Identified and reported 150+ defects, ensuring 99% bug-free releases

Avoid vague statements that don't demonstrate your value:

• Wrote test cases
• Performed regression testing
• Logged bugs

   Highlight your collaboration skills

Emphasize your ability to work effectively with cross-functional teams:

• Collaborated closely with developers, product managers, and UX designers to ensure timely and quality releases
• Participated in daily stand-ups, sprint planning, and retrospectives to align QA efforts with development goals
• Communicated test results and bug reports clearly to stakeholders, facilitating quick resolution of issues

Avoid focusing solely on individual contributions without mentioning teamwork:

Performed manual and automated testing to ensure software quality.

   Demonstrate your problem-solving abilities

Showcase instances where you used your analytical skills to tackle QA challenges:

• Investigated and identified root causes of complex bugs, reducing customer-reported issues by 30%
• Optimized test suites by analyzing failure patterns, improving test coverage by 20%
• Developed a risk-based testing strategy, prioritizing high-impact areas and increasing defect detection by 25%

Avoid generic statements that don't highlight your problem-solving skills:

Tested software to find bugs and issues.

   Show your passion for quality

Demonstrate your commitment to delivering high-quality software:

• Initiated and led a company-wide quality awareness program, promoting best practices in QA
• Continuously explored new testing tools and methodologies to improve efficiency and effectiveness
• Mentored junior QA engineers, sharing knowledge and fostering a culture of quality

Avoid using clichéd phrases that don't set you apart:

Passionate about delivering quality software and ensuring customer satisfaction.

   Tailor your resume to the job

Customize your resume to highlight skills and experiences relevant to the specific QA role:

• For a mobile QA position, emphasize your experience in testing Android and iOS apps
• For a QA automation role, showcase your proficiency in programming languages like Java or Python
• For a gaming QA job, highlight your knowledge of game engines and testing tools specific to the gaming industry

Avoid using a generic resume that doesn't target the specific requirements of the job:

A results-driven QA professional with experience in manual and automated testing, seeking a challenging role in a dynamic organization.

Writing Your QA (Quality Assurance) Engineer Resume: Section By Section

  summary.

A resume summary is an optional section that provides a brief overview of your qualifications, skills, and experience. While it's not a mandatory part of your resume, it can be a valuable addition for QA Engineers looking to highlight their most relevant qualifications and provide context for their career goals.

When writing your summary, focus on showcasing your unique value proposition and the specific skills and experience that make you a strong candidate for the role. Tailor your language to the job description and industry, and avoid using generic buzzwords or repeating information that's already covered in other sections of your resume.

To learn how to write an effective resume summary for your QA (Quality Assurance) Engineer resume, or figure out if you need one, please read QA (Quality Assurance) Engineer Resume Summary Examples , or QA (Quality Assurance) Engineer Resume Objective Examples .

1. Highlight your QA expertise and technical skills

Your summary is the perfect place to showcase your QA expertise and technical skills. Highlight your experience with specific testing methodologies, tools, and programming languages that are relevant to the job you're applying for.

For example, a strong summary might look like this:

Experienced QA Engineer with 5+ years of expertise in manual and automated testing. Proficient in Java, Selenium, and JMeter. Proven track record of developing and executing comprehensive test plans, resulting in a 30% reduction in software defects.

Avoid generic statements that don't provide specific details about your skills and experience, like:

• Hardworking QA Engineer with a passion for quality
• Detail-oriented professional with strong communication skills

2. Quantify your impact and achievements

Whenever possible, use specific metrics and examples to quantify your impact and achievements in your summary. This helps hiring managers quickly understand the value you can bring to their organization.

Strong examples might include:

• Implemented automated testing framework, reducing testing time by 50% and increasing test coverage by 30%
• Collaborated with development teams to identify and resolve 100+ software defects before product launch

Avoid vague statements that don't provide concrete examples of your impact, such as:

• Improved software quality and reliability
• Worked closely with cross-functional teams to ensure successful product releases

  Experience

Your work experience section is the most important part of your resume as a QA engineer. It's where you show hiring managers that you have the right skills and experience to excel in the role. In this section, you'll want to highlight your most relevant and impressive achievements, using specific examples and metrics to demonstrate your impact.

Here are some key tips to keep in mind as you write your work experience section:

1. Highlight your QA testing expertise

As a QA engineer, your primary role is to ensure the quality and reliability of software products. Make sure to showcase your expertise in various types of testing, such as:

• Functional testing to ensure that the software meets all requirements and specifications
• Performance testing to evaluate the software's speed, scalability, and stability under different conditions
• Security testing to identify and mitigate potential vulnerabilities and risks
• Usability testing to assess the user experience and identify areas for improvement

By highlighting your proficiency in these areas, you'll demonstrate to hiring managers that you have the technical skills and knowledge to succeed in a QA role.

Use our Targeted Resume tool to ensure that your resume includes the right keywords and skills for the QA engineer role you're applying for. This tool will analyze your resume against the job description and provide personalized recommendations to optimize your content.

2. Use strong action verbs to describe your contributions

When describing your work experience, use strong action verbs to convey your contributions and achievements. Weak, passive language can undermine the impact of your accomplishments, like this:

Responsible for conducting functional testing on web applications.

Instead, use powerful verbs that showcase your initiative and results, like this:

Spearheaded comprehensive functional testing on web applications, resulting in a 35% reduction in post-release defects.

Some other great action verbs for QA engineers include:

• Orchestrated
• Streamlined
• Collaborated

Avoid using the same action verb repeatedly throughout your work experience section. Vary your language to keep your content engaging and dynamic.

3. Quantify your accomplishments with metrics

Whenever possible, use specific metrics and data points to quantify your achievements and show the measurable impact of your work. This helps hiring managers understand the scope and significance of your contributions.

For example, instead of simply saying:

• Performed regression testing on software updates

Provide specific numbers to add context and credibility:

• Executed regression testing on 25+ software updates per quarter, ensuring zero critical defects in production
• Reduced average testing time by 30% through the implementation of automated testing scripts

Other metrics you might highlight include:

• Defect detection and resolution rates
• Test coverage percentages
• Time and cost savings from process improvements

Not sure if your resume makes an impact? Our Score My Resume tool will provide instant feedback on your resume's strengths and areas for improvement, so you can craft a compelling work experience section.

4. Showcase your experience with relevant tools and technologies

QA engineers rely on a variety of tools and technologies to streamline testing processes, automate repetitive tasks, and ensure high-quality software. Highlight your proficiency with industry-standard tools such as:

• Test management tools like JIRA, TestRail, or qTest
• Automation frameworks like Selenium, Appium, or Cucumber
• Performance testing tools like JMeter or LoadRunner
• Bug tracking tools like Bugzilla or Mantis

By showcasing your experience with these tools, you'll demonstrate to hiring managers that you have the technical skills to hit the ground running in a QA role.

Be specific about how you've used these tools to achieve results. For example, "Used Selenium to automate 100+ test cases, reducing testing time by 50%" is more impactful than simply listing "Selenium" as a skill.

  Education

Your education section may not be the star of your QA engineer resume, but it's still an important supporting character. When written strategically, it can complement your skills and work history. Here are some tips for crafting an effective education section:

1. Put education at the top if you're a recent grad

If you're a recent graduate or have limited work experience, place your education section above your work history. This way, recruiters will see your relevant coursework and academic achievements first.

Include details like:

• Degree name
• University name and location
• Graduation year
• Relevant coursework, projects, or achievements

Bachelor of Science in Computer Science University of California, Los Angeles (UCLA) Graduated: June 2022 Relevant Coursework: Software Testing, Agile Development, Data Structures and Algorithms

2. Keep it concise if you're experienced

If you have several years of QA experience, your education section should be short and sweet. Recruiters will be more interested in your professional achievements.

• Bachelor of Science in Computer Science, XYZ University, Graduated 2012
• Relevant Coursework: Intro to Programming, Data Structures, Algorithms, Software Engineering, Database Systems, Computer Architecture, Operating Systems, Computer Networks, Artificial Intelligence, Machine Learning, Big Data Analytics, Cloud Computing, Cybersecurity
• GPA: 3.8/4.0
• Dean's List: Fall 2010, Spring 2011, Fall 2011, Spring 2012

Instead, keep it concise like this:

• B.S. Computer Science, XYZ University, 2012

3. Highlight QA certifications

Certifications demonstrate your expertise in QA methodologies and tools. If you have any, include them in your education section or create a separate "Certifications" section.

Some popular QA certifications include:

• ISTQB Certified Tester
• ASQ Certified Software Quality Engineer (CSQE)
• Certified Scrum Master (CSM)
• AWS Certified DevOps Engineer

Certifications: ISTQB Foundation Level Certified Tester, 2020 Certified Scrum Master (CSM), Scrum Alliance, 2019

  Skills

The skills section of your QA Engineer resume is crucial for getting past Applicant Tracking Systems (ATS) and catching the attention of hiring managers. It's where you showcase your technical expertise and demonstrate that you have the right skills for the job.

Here are some tips to help you write a strong skills section:

1. Tailor your skills to the job description

When writing your skills section, make sure to align it with the requirements listed in the job description. Carefully review the posting and identify the key skills and qualifications the employer is looking for.

For example, if the job description emphasizes experience with specific testing tools like Selenium or Jira, make sure to include those in your skills section. This will show the hiring manager that you have the relevant expertise they're seeking.

Testing Tools : Selenium, Jira, TestRail, Bugzilla Programming Languages : Java, Python, JavaScript Methodologies : Agile, Scrum, Waterfall

2. Categorize your skills

Grouping your skills into categories makes your skills section more organized and readable. Common categories for QA Engineers include:

• Testing Types : Functional Testing, Regression Testing, Usability Testing, Performance Testing
• Automation Tools : Selenium WebDriver, Cypress, Postman API Testing
• Programming Languages : Java, Python, JavaScript, SQL
• Methodologies/Frameworks : Agile, Scrum, Waterfall, Test-Driven Development (TDD)

Avoid listing skills without any context or categorization, like this:

Java, Python, Agile, Manual Testing, Selenium, JavaScript, Jira, TestRail

3. Incorporate both manual and automation testing skills

As a QA Engineer, it's important to highlight both your manual and automation testing capabilities. Employers often look for candidates who can perform hands-on testing as well as write automation scripts.

In your skills section, include a mix of manual testing techniques (e.g., exploratory testing, boundary value analysis) and automation tools/frameworks you're proficient in (e.g., Selenium, Cypress).

Manual Testing : Exploratory Testing, Boundary Value Analysis, Equivalence Partitioning Automation Testing : Selenium WebDriver (Java), Cypress (JavaScript), Postman API Testing

4. Focus on hard skills and tools

When it comes to your skills section, prioritize listing hard skills and technical tools rather than soft skills. While qualities like "attention to detail" and "strong communication" are important, they are better demonstrated through your work experience and achievements.

Concentrate on specific testing types, programming languages, tools, and methodologies that are directly relevant to QA engineering. For instance:

Testing Types : Integration Testing, System Testing, Acceptance Testing Defect Tracking : Jira, Bugzilla, Azure DevOps Continuous Integration : Jenkins, Travis CI, CircleCI

Avoid vague or generic skills that don't add value:

Microsoft Office, Teamwork, Problem-Solving, Fast Learner

Skills For QA (Quality Assurance) Engineer Resumes

Here are examples of popular skills from QA (Quality Assurance) Engineer job descriptions that you can include on your resume.

Skills Word Cloud For QA (Quality Assurance) Engineer Resumes

This word cloud highlights the important keywords that appear on QA (Quality Assurance) Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, data engineer.

Director of Software Engineering

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QA (Quality Assurance) Engineer Resumes

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Resume Examples

August 17, 2024

15 Call Center Resume Examples

You won't want to hold off working on your resume after looking at these call center resume examples.

Resume Examples and Guide For

Call Center

New Graduate Call Center Representative

Customer service intern transitioning to call center, retail worker moving to call center role, experienced call center agent, team lead in technical support call center.

Bilingual Customer Service Representative

Call Center Supervisor

Quality Assurance Manager

Call Center Operations Director

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A carefully constructed call center resume can be your ticket to success. Whether you're just starting your career or aiming for a leadership role, this guide provides tailored resume examples and expert advice to help you showcase your skills and experience effectively. Let's explore how to create an effective call center resume that captures the attention of hiring managers and opens doors to exciting opportunities in this fast-paced industry.

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Entry-Level Call Center Resume Examples

This new graduate call center representative resume example is perfect for recent graduates looking to break into the call center industry. It highlights relevant coursework, internships, and soft skills that are valuable in a customer service role.

[email protected] - (555) 123-4567 - New York, NY

Enthusiastic recent graduate seeking an entry-level call center representative position to apply strong communication skills and customer service orientation in a dynamic environment.

Customer Service Intern

06/2022 - 08/2022

New York, NY

• Assisted customers with product inquiries and purchase decisions
• Resolved customer complaints and escalated complex issues to management
• Maintained accurate records of customer interactions and transactions
• Participated in weekly team meetings to discuss service improvements

Bachelor of Business Administration - Customer Service Management

New York University

09/2019 - 05/2023

• Relevant Coursework: Customer Relations Management, Business Communication, Conflict Resolution, Data Analysis for Customer Service

Excellent verbal and written communication • Active listening and problem-solving • Proficient in Microsoft Office Suite and CRM software • Basic knowledge of call center technologies • Fluent in English and Spanish

Why this resume is great

This new graduate customer service representative resume is excellent for a fresh graduate because it emphasizes relevant education and coursework, showcases internship experience in customer service, and highlights key skills desired in call center roles. The inclusion of extracurricular activities demonstrates initiative and a commitment to customer service outside of academic requirements. The bilingual ability is a valuable asset for many call centers.

This customer service intern transitioning to call center resume example is designed for someone who has completed a customer service internship and is now seeking a full-time position in a call center. It focuses on transferable skills and relevant experience.

Zeid Abdullah

[email protected] - (555) 987-6543 - Chicago, IL

Dedicated customer service professional with internship experience in high-volume retail environment, seeking to leverage strong communication and problem-solving skills in a call center role.

ABC Department Store

09/2022 - 12/2022

Chicago, IL

• Assisted an average of 50 customers daily with inquiries, purchases, and returns
• Maintained 95% customer satisfaction rating based on post-interaction surveys
• Collaborated with team members to streamline the returns process, reducing wait times by 20%
• Trained in conflict resolution and de-escalation techniques

Associate of Arts - Business Administration

Chicago Community College

09/2019 - 12/2022

Certifications

Customer Service Fundamentals

Strong verbal and written communication • Proficient in Microsoft Office and basic CRM systems • Excellent multitasking and time management • Adaptable to fast-paced environments • Basic troubleshooting and problem-solving

This call center resume effectively highlights the candidate's internship experience in customer service, emphasizing skills directly applicable to a call center environment. The inclusion of quantifiable achievements, such as customer satisfaction ratings and process improvements, demonstrates the candidate's impact. The volunteer experience with a crisis helpline further reinforces their ability to handle challenging phone interactions, making this resume particularly compelling for call center roles.

This retail worker moving to call center role resume example showcases how a retail worker can effectively transition their skills and experience to a call center position, emphasizing customer service abilities and adaptability.

[email protected] - (555) 246-8135 - San Diego, CA

Dedicated retail professional with 3 years of customer-facing experience, seeking to transition skills in customer service, problem-solving, and sales to a dynamic call center environment.

Sales Associate

Fashion Forward

06/2020 - Present

San Diego, CA

• Assist an average of 40 customers daily, providing product information and style advice
• Consistently meet and exceed monthly sales targets by 15%
• Handle customer complaints and returns with a 98% resolution rate
• Utilize POS system and inventory management software daily

Customer Service Representative

QuickMart Grocery

03/2019 - 05/2020

• Managed customer inquiries and concerns at the service desk
• Processed refunds and exchanges according to store policy
• Assisted in training new employees on customer service protocols

High School Diploma

San Diego High School

06/2014 - 06/2018

Customer Service Excellence Workshop

Effective Communication in Retail Seminar

Excellent verbal communication and active listening • Conflict resolution and de-escalation • Basic computer skills including Microsoft Office • Adaptable to new technologies and processes • Strong multitasking abilities

This call center resume effectively demonstrates how retail experience translates to call center skills. It highlights customer service achievements, problem-solving abilities, and experience with technology – all crucial in a call center role. The quantifiable results, such as sales targets and resolution rates, provide concrete evidence of the candidate's capabilities. The additional training shows a commitment to professional development, while bilingual skills add extra value for many call centers.

Mid-Level Call Center Resume Examples

This experienced call center agent resume example is tailored for a call center professional with several years of experience, showcasing a progression of responsibilities and achievements in customer service roles.

Oliver Brown

[email protected] - (555) 369-2580 - Dallas, TX

Dedicated call center professional with 5+ years of experience in high-volume customer service environments. Skilled in handling complex inquiries, resolving escalated issues, and maintaining high customer satisfaction ratings.

Senior Customer Service Representative

Global Tech Support

07/2019 - Present

• Handle 60+ calls daily, providing technical support for a range of consumer electronics
• Maintain a consistent customer satisfaction rating of 95% or higher
• Mentor and train new hires, improving team performance by 20%
• Recognized as "Employee of the Quarter" twice for exceptional performance

Customer Service Agent

Mega Telecom

05/2017 - 06/2019

• Managed inbound calls for billing inquiries, service changes, and technical issues
• Achieved 110% of upsell targets consistently for 18 months
• Reduced average call handling time by 15% through efficient problem-solving techniques

Associate's Degree - Business Administration

Dallas Community College

09/2013 - 05/2017

ICMI Certified Call Center Professional (CCCP)

Customer Service Excellence Certification

Advanced troubleshooting and problem-solving • Excellent verbal and written communication • Proficient in multiple CRM systems and call center software • Strong multitasking and time management skills • Ability to remain calm under pressure

This experienced call center agent resume effectively showcases the progression and depth of experience in call center roles. It highlights specific achievements such as high customer satisfaction ratings, mentoring experience, and recognition for performance. The inclusion of relevant certifications and professional development activities demonstrates a commitment to growth in the field. The combination of technical support experience and bilingual skills makes this resume particularly strong for a variety of call center positions.

This team lead in technical support call center resume example is designed for a call center professional who has advanced to a leadership role, emphasizing both technical expertise and team management skills.

Jeff Wilson

[email protected] - (555) 135-7902 - Macon, GA

Experienced call center professional with 7 years in technical support, including 3 years in team leadership. Combines strong technical knowledge with excellent coaching and performance management skills to drive team success and customer satisfaction.

Technical Support Team Lead

InnoTech Solutions

03/2020 - Present

• Lead a team of 15 technical support representatives, overseeing daily operations and performance
• Improved team's average customer satisfaction score from 85% to 92% within first year
• Developed and implemented a new training program, reducing onboarding time by 25%
• Collaborate with management to set and achieve departmental KPIs
• Handle escalated customer issues, maintaining a 98% resolution rate

Senior Technical Support Specialist

TechGuru Services

06/2016 - 02/2020

• Provided advanced technical support for enterprise software solutions
• Consistently exceeded performance metrics, including call handling time and first-call resolution
• Mentored junior team members, improving their technical skills and customer interaction techniques
• Contributed to knowledge base updates, enhancing team efficiency

Bachelor of Science - Information Technology

Macon University

09/2012 - 05/2016

ITIL Foundation Certification

CompTIA A+ Certification

Microsoft Certified: Azure Fundamentals

Advanced troubleshooting for software and hardware issues • Team leadership and performance management • Excellent verbal and written communication • Proficient in multiple CRM systems and ticketing software • Strong analytical and problem-solving skills

This team lead resume excellently balances technical expertise with leadership skills, making it ideal for a team lead position in a technical support call center. It showcases concrete achievements in improving team performance and customer satisfaction, demonstrating the candidate's impact as a leader. The progression from specialist to team lead is clear, and the inclusion of relevant certifications and professional development activities shows a commitment to ongoing learning. The combination of technical skills, leadership experience, and bilingual abilities makes this a strong resume for advanced call center roles.

This bilingual customer service representative resume example is tailored for a call center professional who specializes in providing bilingual customer support, highlighting language skills and cultural competence alongside customer service expertise.

Janet Young

[email protected] - (555) 246-1357 - Paterson, NJ

Dedicated bilingual customer service professional with 4 years of experience in multicultural call center environments. Skilled in providing exceptional support in both English and Spanish, with a deep understanding of cultural nuances that enhance customer communication and satisfaction.

Global Connect Services

09/2019 - Present

Paterson, NJ

• Handle 50+ calls daily in both English and Spanish for a major telecommunications company
• Maintain a 96% customer satisfaction rate across both language demographics
• Assist in developing culturally sensitive scripts for common customer inquiries
• Serve as a language and cultural resource for monolingual team members
• Received "Cultural Ambassador of the Year" award in 2021

Customer Support Specialist

Multicultural Retail Inc.

06/2018 - 08/2019

• Provided bilingual support for online and in-store customers
• Assisted in translating product information and marketing materials
• Achieved 110% of sales targets through effective upselling techniques

Bachelor of Arts - Communications

Paterson University

09/2014 - 05/2018

• Minor in Spanish

Certified Bilingual Customer Service Professional (CBCSP)

Cultural Competence in Customer Service Certificate

Fluent in English and Spanish (written and verbal) • Cultural competence and sensitivity • Excellent problem-solving and conflict resolution • Proficient in multichannel customer service platforms • Strong interpersonal and communication skills

This bilingual customer service representative resume excels in showcasing the unique value of a bilingual customer service representative. It emphasizes not just language skills, but also cultural competence, which is crucial in multicultural call center environments. The candidate's experience in both languages is clearly demonstrated, with specific achievements that highlight the impact of their bilingual abilities. The inclusion of cultural sensitivity training and volunteer work as an interpreter further reinforces their expertise in cross-cultural communication. This resume is particularly strong for call centers serving diverse populations or with international clientele.

Senior-Level Call Center Resume Examples

This call center supervisor resume example is crafted for an experienced call center professional moving into a supervisory role, highlighting leadership skills, performance improvements, and strategic contributions.

Layla Hayek

[email protected] - (555) 789-0123 - Hayward, CA

Dynamic call center professional with 8+ yearsof experience, including 3 years in team leadership roles. Proven track record of improving operational efficiency, enhancing customer satisfaction, and developing high-performing teams. Skilled in implementing innovative strategies to meet and exceed organizational goals.

Elite Customer Solutions

Hayward, CA

• Oversee daily operations of a 50-agent call center, managing performance, scheduling, and quality assurance
• Implemented a new coaching program that increased team performance metrics by 25% within six months
• Reduced call abandonment rate from 12% to 5% through strategic workforce management
• Collaborate with upper management to develop and implement customer service strategies
• Led the transition to a new CRM system, resulting in a 15% increase in first-call resolution rates

QuickServe Inc.

03/2015 - 05/2020

• Consistently ranked in the top 5% of representatives for customer satisfaction scores
• Mentored new hires, reducing average onboarding time by 20%
• Contributed to the development of best practice guidelines for handling complex customer issues
• Received "Employee of the Year" award in 2018 for outstanding performance and leadership

Bachelor of Business Administration - Emphasis in Management

Hayward University

09/2011 - 05/2015

ICMI Certified Call Center Supervisor (CCCS)

Six Sigma Green Belt

Team leadership and performance management • Strategic planning and goal setting • Conflict resolution and problem-solving • Proficient in various call center technologies and CRM systems • Strong analytical and reporting skills • Excellent verbal and written communication

This call center supervisor resume effectively showcases the progression from a senior representative to a supervisory role, highlighting key leadership achievements and strategic contributions. The quantifiable results, such as improvements in performance metrics and process efficiencies, demonstrate the candidate's impact as a leader. The combination of hands-on experience, relevant certifications, and ongoing professional development makes this resume particularly strong for senior call center positions focusing on operational excellence and team leadership.

This quality assurance manager resume example is designed for a seasoned call center professional specializing in quality assurance, emphasizing their expertise in performance evaluation, process improvement, and maintaining high standards of customer service.

Pei Wen Chen

[email protected] - (555) 321-6547 - Sunnyvale, CA

Dedicated Quality Assurance Manager with 10+ years of experience in call center operations and quality management. Expertise in developing and implementing quality standards, performance metrics, and continuous improvement strategies to enhance customer experience and operational efficiency.

PremierCall Solutions

08/2017 - Present

Sunnyvale, CA

• Lead a team of 8 QA specialists overseeing quality for a 200-agent call center
• Developed and implemented a comprehensive quality scoring system, improving overall service quality by 30%
• Conduct regular calibration sessions with team leads and supervisors to ensure consistent evaluation standards
• Spearheaded the implementation of speech analytics software, resulting in a 25% increase in compliance adherence
• Collaborate with Training department to develop targeted coaching programs based on QA findings

Senior Quality Analyst

FastTrack Customer Care

05/2013 - 07/2017

• Monitored and evaluated customer interactions across multiple channels (voice, email, chat)
• Identified trends in customer feedback and agent performance, providing actionable insights to management
• Assisted in the development of quality assurance policies and procedures
• Conducted regular training sessions on quality standards and best practices

Master of Business Administration - Focus on Operations Management

Sunnyvale University

09/2010 - 12/2012

Bachelor of Science in Business Administration

09/2006 - 05/2010

Certified Quality Assurance Professional (CQAP)

COPC Customer Experience Standard Coordinator

Expert in call center quality assurance methodologies • Strong analytical and problem-solving abilities • Proficient in quality monitoring software and speech analytics tools • Excellent data analysis and reporting skills • Team leadership and cross-departmental collaboration • Effective communication and presentation abilities

This quality assurance manager resume excellently positions the candidate as an expert in call center quality assurance. It showcases a clear progression in QA roles, highlighting significant achievements in improving service quality and operational efficiency. The emphasis on developing systems, implementing new technologies, and collaborating across departments demonstrates a strategic approach to quality management. The combination of relevant certifications, continuous professional development, and industry recognition through awards and publications makes this resume particularly compelling for senior QA positions in call centers.

This call center operations director resume example is tailored for a high-level executive role, showcasing extensive experience in managing large-scale call center operations, strategic planning, and driving organizational success.

Olivia Johnson

[email protected] - (555) 987-6543 - Joliet, IL

Visionary Call Center Operations Director with 15+ years of progressive experience in managing multi-site, global customer service operations. Proven track record of optimizing performance, implementing cutting-edge technologies, and driving strategic initiatives to achieve exceptional customer experiences and business growth.

Director of Global Call Center Operations

MegaCorp International

01/2018 - Present

• Oversee operations of 5 call centers across 3 continents, managing a workforce of 2000+ agents
• Spearheaded digital transformation initiative, resulting in 40% improvement in operational efficiency
• Implemented AI-driven customer routing system, increasing first-call resolution rates by 35%
• Developed and executed strategic plans that reduced operational costs by $5M annually while improving service levels
• Led successful expansion into new markets, establishing 2 new call centers in emerging economies

Senior Operations Manager

InnoServe Solutions

03/2013 - 12/2017

• Managed day-to-day operations of a 500-seat call center, overseeing all aspects of customer service delivery
• Implemented workforce management strategies that improved schedule adherence by 25%
• Led cross-functional teams in the successful rollout of omnichannel customer service platform
• Achieved consistent year-over-year improvements in key performance metrics, including CSAT and NPS

Call Center Manager

QuickResponse Inc.

06/2008 - 02/2013

• Supervised a team of 100+ agents, ensuring high-quality customer service across multiple product lines
• Developed and implemented training programs that reduced new hire attrition by 30%
• Collaborated with IT department to optimize call center technology infrastructure

Master of Business Administration

Joliet Business School

05/2006 - 05/2008

Joliet University

05/2000 - 05/2003

Certified Contact Center Leader (CCCL)

Project Management Professional (PMP)

Strategic Planning and Execution • Performance Optimization • Budget Management and Cost Control • Technology Integration and Digital Transformation • Change Management and Organizational Development • Data Analytics and Predictive Modeling • Global Team Leadership

This call center operations director resume powerfully illustrates the candidate's extensive experience and strategic impact in call center operations at the highest level. It showcases a clear progression through increasingly responsible roles, highlighting significant achievements in operational efficiency, cost reduction, and service quality improvement. The emphasis on global leadership, technology integration, and strategic planning positions the candidate as a visionary leader in the industry. The inclusion of notable speaking engagements, industry recognition, and multilingual skills further strengthens the resume, making it ideal for executive-level positions in call center management.

Industry-Specific Call Center Resume Examples

This healthcare call center representative resume example is designed for a call center professional specializing in healthcare services, emphasizing medical knowledge, empathy, and ability to handle sensitive health-related inquiries.

Sophie Weber

[email protected] - (555) 246-8024 - Pasadena, TX

Compassionate Healthcare Call Center Representative with 5 years of experience in providing exceptional customer service in medical settings. Skilled in handling sensitive health-related inquiries, scheduling appointments, and navigating complex insurance issues while maintaining strict confidentiality and compliance with HIPAA regulations.

Senior Healthcare Call Center Representative

MediCare Solutions

06/2019 - Present

Pasadena, TX

• Handle 60+ daily calls from patients, healthcare providers, and insurance companies
• Schedule medical appointments and procedures across multiple specialties
• Provide information on medical services, insurance coverage, and billing inquiries
• Maintain 98% accuracy in data entry for patient records and insurance information
• Achieved highest patient satisfaction scores for 3 consecutive quarters

Medical Receptionist

Pasadena General Hospital

03/2017 - 05/2019

• Managed front desk operations for a busy outpatient clinic
• Coordinated patient check-ins, insurance verifications, and appointment scheduling
• Assisted in implementing a new electronic health record system
• Received "Employee of the Month" award for exceptional patient care

Associate of Science - Healthcare Administration

Pasadena Community College

09/2015 - 05/2017

Certified Healthcare Call Center Representative (CHCCR)

HIPAA Compliance Certification

Basic Life Support (BLS) Certification

In-depth knowledge of medical terminology and procedures • Proficient in healthcare-specific CRM and scheduling software • Strong understanding of HIPAA regulations and patient privacy • Excellent problem-solving and conflict resolution abilities • Empathetic communication and active listening skills

This call center representative resume effectively showcases the candidate's specialized experience in healthcare call center operations. It highlights key skills such as medical terminology knowledge, familiarity with healthcare-specific software, and understanding of HIPAA regulations. The progression from medical receptionist to senior call center representative demonstrates growing expertise in the field. The emphasis on patient satisfaction scores and awards for exceptional care underlines the candidate's commitment to quality service in a healthcare setting. The inclusion of relevant certifications and volunteer experience in a medical environment further strengthens this resume for healthcare-specific call center roles.

This financial services call center agent resume example is tailored for a call center professional working in the financial services sector, highlighting expertise in handling complex financial inquiries, regulatory compliance, and customer financial education.

Carlos Martinez

[email protected] - (555) 789-4321 - Hampton, VA

Detail-oriented Financial Services Call Center Agent with 6 years of experience in providing expert customer support for banking and investment products. Skilled in explaining complex financial concepts, resolving account issues, and ensuring compliance with financial regulations while delivering exceptional customer service.

Senior Financial Services Representative

GlobalBank Customer Care

08/2018 - Present

Hampton, VA

• Handle 50+ daily inquiries related to personal banking, investments, and loan products
• Provide comprehensive support for online banking platforms and mobile applications
• Conduct needs assessments to recommend appropriate financial products and services
• Maintain 99.5% accuracy in financial transactions and account modifications
• Consistently exceed monthly sales targets for credit cards and investment products by 15%

InvestRight Financial

05/2016 - 07/2018

• Assisted customers with account openings, fund transfers, and investment queries
• Explained market trends and investment strategies to clients in clear, understandable terms
• Collaborated with compliance team to ensure adherence to financial regulations
• Received "Rising Star" award for exceptional performance in customer satisfaction and sales

Bachelor of Science in Finance - Finance

Hampton University

Series 6 and Series 63 Licenses

Certified Financial Services Professional (CFSP)

Anti-Money Laundering (AML) Certification

In-depth knowledge of banking and investment products • Proficient in financial services CRM and transaction systems • Strong understanding of financial regulations (e.g., FDIC, SEC guidelines) • Excellent numerical and analytical skills • Clear communication of complex financial concepts • Ability to remain calm under pressure in volatile market conditions

This call center agent resume excellently positions the candidate as a specialist in financial services call center operations. It emphasizes key competencies such as product knowledge, regulatory compliance, and the ability to explain complex financial concepts. The progression from a general customer service role to a senior financial services position demonstrates growing expertise and responsibility. Highlighting achievements in sales targets, customer satisfaction, and process improvement showcases the candidate's value to potential employers. The inclusion of relevant financial certifications and licenses further strengthens this resume for roles in financial services call centers.

This e-commerce customer support specialist resume example is crafted for a call center professional specializing in e-commerce customer support, highlighting expertise in online shopping assistance, order management, and digital platform navigation.

Miranda Garcia

[email protected] - (555) 123-7890 - Warren, MI

Dynamic E-commerce Customer Support Specialist with 4+ years of experience in providing exceptional assistance for online shoppers. Adept at navigating complex order management systems, resolving technical issues, and enhancing the digital shopping experience. Committed to driving customer satisfaction and loyalty in the fast-paced world of e-commerce.

Senior E-commerce Support Specialist

MegaShop Online

• Handle 70+ daily inquiries across multiple channels (chat, email, phone) related to online shopping experiences
• Assist customers with product selection, order placement, and post-purchase support
• Troubleshoot technical issues with website navigation and mobile app functionality
• Coordinate with logistics team to resolve shipping delays and order discrepancies
• Maintain a 97% customer satisfaction rate and 95% first-contact resolution rate

QuickBuy E-tail

06/2018 - 02/2020

• Provided front-line support for a rapidly growing e-commerce platform
• Assisted in the development of FAQs and self-service resources, reducing common inquiries by 30%
• Contributed to user experience improvements by relaying customer feedback to the product team
• Recognized as "Top Performer" for consistently exceeding quality and efficiency metrics

Bachelor of Science - Business Administration, Focus on E-commerce

Warren University

Certified E-commerce Specialist (CES)

Google Analytics Individual Qualification

HubSpot Customer Service Certification

Extensive knowledge of e-commerce platforms and processes • Proficient in order management systems and CRM software • Strong problem-solving skills in digital environments • Excellent written and verbal communication • Ability to multitask in a fast-paced online retail environment • Basic HTML and CSS knowledge for troubleshooting website issues

This e-commerce customer support resume effectively showcases the candidate's expertise in e-commerce customer support. It highlights key skills such as multi-channel support, technical troubleshooting, and familiarity with e-commerce platforms. The progression from a general customer service role to a senior specialist position demonstrates growing expertise in the field. Quantifiable achievements, like maintaining high satisfaction rates and implementing efficiency-boosting initiatives, underscore the candidate's value. The inclusion of relevant certifications and technical skills specific to e-commerce further strengthens this resume for specialized online retail support roles.

Specialized Call Center Resume Examples

This outbound sales call center representative resume example is tailored for a call center professional specializing in outbound sales, emphasizing persuasive communication skills, sales achievements, and the ability to meet and exceed targets.

Hassan Abidi

[email protected] - (555) 987-6543 - Dayton, OH

Results-driven Outbound Sales Call Center Representative with 5 years of experience in telemarketing and cold calling. Proven track record of consistently exceeding sales targets and building long-term customer relationships. Skilled in product knowledge, objection handling, and closing techniques.

Senior Outbound Sales Representative

TeleSell Solutions

• Conduct 80+ outbound calls daily to promote and sell technology products and services
• Consistently exceed monthly sales quotas by an average of 25%
• Develop and implement new sales strategies, increasing team conversion rates by 15%
• Mentor new hires on effective cold calling techniques and objection handling
• Achieved "Top Seller of the Year" award for two consecutive years (2021, 2022)

Telemarketing Agent

QuickDeal Inc.

07/2017 - 08/2019

• Initiated outbound calls to potential customers for various product lines
• Maintained detailed records of customer interactions and sales activities in CRM system
• Collaborated with marketing team to refine sales scripts and improve conversion rates
• Recognized as "Rookie of the Year" for outstanding first-year performance

Associate of Arts - Marketing

Dayton Community College

05/2017 - 05/2017

Certified Inside Sales Professional (CISP)

Sales and Persuasion Techniques Certification

Excellent verbal communication and active listening • Strong persuasion and negotiation abilities • Proficient in CRM software and sales tracking tools • In-depth product knowledge and market awareness • Resilience and ability to handle rejection positively • Time management and self-motivation

This resume effectively highlights the candidate's prowess in outbound sales within a call center environment. It showcases impressive sales achievements, including consistently exceeding quotas and winning performance awards. The progression from a telemarketing agent to a senior outbound sales representative demonstrates growing expertise and responsibility. The emphasis on mentoring new hires and developing sales strategies shows leadership potential. The inclusion of relevant certifications and ongoing professional development in sales techniques further strengthens this resume for outbound sales roles in call centers.

This technical support call center agent resume example is designed for a call center professional specializing in technical support, highlighting strong problem-solving skills, technical knowledge, and the ability to explain complex concepts in simple terms.

[email protected] - (555) 246-8642 - Kent, WA

Dedicated Technical Support Call Center Agent with 6 years of experience in providing expert assistance for complex software and hardware issues. Skilled in troubleshooting, problem analysis, and delivering clear, user-friendly solutions. Committed to enhancing customer satisfaction through efficient and effective technical support.

05/2018 - Present

• Handle 40+ daily calls, providing advanced technical support for enterprise software solutions
• Maintain a 95% first-call resolution rate for complex technical issues
• Develop and update knowledge base articles, improving team efficiency by 20%
• Mentor junior team members on advanced troubleshooting techniques
• Collaborate with development team to identify and resolve recurring software bugs

IT Help Desk Technician

Kent University

08/2016 - 04/2018

• Provided first-level IT support for students and faculty across campus
• Assisted with software installations, network connectivity issues, and hardware troubleshooting
• Maintained detailed logs of all support tickets and resolutions
• Contributed to the development of user guides for common technical issues

Kent Institute of Technology

Expert in Windows, macOS, and Linux operating systems • Proficient in network diagnostics and security protocols • Strong knowledge of database management and SQL • Excellent problem-solving and analytical thinking skills • Clear communication of technical concepts to non-technical users • Familiarity with ITIL practices and ticketing systems

This call center agent resume effectively showcases the candidate's expertise in technical support within a call center environment. It highlights a strong combination of technical skills and customer service abilities, crucial for success in this role. The progression from an IT help desk position to a senior technical support specialist demonstrates growing expertise and responsibility. Quantifiable achievements, such as the high first-call resolution rate and improvements in team efficiency, underscore the candidate's value. The inclusion of relevant IT certifications and ongoing professional development in both technical and customer service areas further strengthens this resume for specialized technical support roles in call centers.

This multilingual call center professional resume example is tailored for a call center professional with expertise in multiple languages, emphasizing their ability to provide support across diverse linguistic and cultural contexts.

Jackie Ross

[email protected] - (555) 369-2580 - Norman, OK

Versatile Multilingual Call Center Professional with 7 years of experience in providing exceptional customer support across multiple languages and cultures. Skilled in navigating complex customer inquiries, resolving conflicts, and adapting communication styles to diverse cultural contexts. Committed to fostering positive customer experiences in a global business environment.

Senior Multilingual Customer Service Representative

GlobalConnect Services

03/2018 - Present

• Handle 50+ daily calls in English, Spanish, Italian, and French for an international e-commerce platform
• Maintain a 98% customer satisfaction rate across all language demographics
• Lead cross-cultural training sessions for new hires, improving team cultural competence
• Collaborate with localization team to refine language-specific scripts and support materials
• Received "Cultural Ambassador of the Year" award in 2021 and 2022

Bilingual Customer Support Agent

WorldWide Travel Agency

06/2015 - 02/2018

• Provided bilingual support (English and Spanish) for travel bookings and inquiries
• Assisted in developing culturally appropriate customer service protocols
• Achieved 110% of upselling targets consistently for 18 months
• Recognized for ability to de-escalate challenging situations with international clients

Bachelor of Arts - International Relations, Minor in Linguistics

Norman University

Certified Multilingual Customer Service Professional (CMCSP)

Cultural Competence in Global Business Certificate

Fluent in English, Spanish, Italian, and French (written and verbal) • Strong cultural awareness and adaptability • Excellent problem-solving and conflict resolution abilities • Proficient in multilingual CRM systems and translation tools • Ability to switch seamlessly between languages during customer interactions • Strong empathy and patience when dealing with diverse customer bases

This multilingual call center resume excellently showcases the candidate's unique value as a multilingual call center professional. It emphasizes not just language skills, but also cultural competence and adaptability, which are crucial in global customer service environments. The progression from a bilingual agent to a senior multilingual representative demonstrates growing expertise and responsibility. Quantifiable achievements, such as high customer satisfaction rates across language demographics and improvements in multilingual service consistency, underscore the candidate's impact. The inclusion of cultural competence certifications, cross-cultural training experience, and volunteer work as an interpreter further reinforces their expertise in multicultural communication. This resume is particularly strong for call centers serving international markets or with diverse customer bases.

How to Write a Call Center Resume

A well-structured call center resume should typically follow this outline:

• Contact Information
• Professional Summary or Objective
• Work Experience
• Certifications (if applicable)
• Achievements or Awards
• Languages (if relevant)

This structure allows you to highlight your most relevant qualifications and experiences prominently. Let's look at some good and bad examples of each section.

For call center professionals, a reverse-chronological layout is often the most effective. This format puts your most recent and relevant experience at the top, which is what most employers want to see first. However, if you're changing careers or have gaps in your employment, a functional or combination resume might be more appropriate.

Your resume header should be concise yet informative, including:

• Phone Number
• Professional Email Address
• Location (City and State)
• LinkedIn Profile (optional)

Good Header Example:

John Smith (555) 123-4567 | [email protected] Chicago, IL | linkedin.com/in/johnsmith

Why it works

This header is clean, professional, and provides all necessary contact information without clutter.

Bad Header Example:

John Smith 123 Main St, Apt 4B, Chicago, IL 60601 Cell: (555) 123-4567 | Home: (555) 987-6543 Email: [email protected]

Bad example

This header includes unnecessary information (full address, multiple phone numbers) and uses an unprofessional email address.

Your resume summary should be a brief, powerful statement that encapsulates your most relevant skills, experience, and achievements. For a call center professional, it should highlight:

• Years of experience in call center or customer service roles
• Key skills relevant to the position (e.g., problem-solving , communication)
• Notable achievements or recognition
• Specializations or areas of expertise

Good Summary Example:

Results-driven call center professional with 5+ years of experience in technical support. Skilled in resolving complex customer issues, with a track record of maintaining a 95% customer satisfaction rate. Recognized for developing innovative training materials that reduced onboarding time by 30%.

This summary effectively highlights the candidate's experience, key skills, and concrete achievements, giving the employer a clear picture of their value.

Bad Summary Example:

Hardworking individual looking for a job in a call center. Good with people and computers. Want to work for a company where I can grow and learn new things.

This summary is vague, lacks specific skills or achievements, and doesn't provide any compelling reasons for the employer to continue reading.

Understanding common call center responsibilities helps you tailor your resume to the job. Some typical duties include:

• Answering inbound calls and responding to customer inquiries
• Troubleshooting technical or product-related issues
• Processing orders, returns, or account changes
• Upselling products or services when appropriate
• Maintaining customer records and call logs
• Adhering to call center metrics (e.g., average handle time, first call resolution)
• Escalating complex issues to appropriate departments
• Participating in ongoing training and quality improvement initiatives

When describing your work experience, focus on:

• Quantifiable achievements and results
• Specific responsibilities that match the job description
• Skills utilized in each role
• Awards or recognition received

Good Experience Entry:

TechSupport Inc.

06/2018 - Present

• Handled 50+ daily calls, maintaining a 97% customer satisfaction rate
• Reduced average handle time by 15% through efficient problem-solving techniques
• Mentored 5 new hires, improving team performance metrics by 20%
• Received "Employee of the Quarter" award twice for exceptional performance

This entry provides specific, quantifiable achievements and showcases the candidate's impact on the team and company.

Bad Experience Entry:

Call Center Agent

Phone Company

2018 - 2022

• Answered phone calls
• Helped customers with their problems
• Used computer systems
• Worked well with team members

This entry lacks specific details, quantifiable achievements, and doesn't differentiate the candidate from other applicants.

If you're new to the call center industry, focus on transferable skills and relevant experiences:

• Highlight customer service experience from other industries
• Emphasize communication skills developed in school or volunteer work
• Include any relevant coursework or certifications
• Showcase technical skills that apply to call center work

Example for a Resume Without Direct Call Center Experience:

Retail Sales Associate

Fashion Outlet

09/2021 - Present

• Assist 30+ customers daily with product inquiries and purchases
• Resolve customer complaints, maintaining a 95% satisfaction rate
• Utilize POS system and inventory management software
• Collaborate with team members to achieve monthly sales targets

This entry highlights transferable skills such as customer service, problem-solving, and technology use, which are valuable in call center roles.

While specific degrees aren't always required for call center positions, relevant education can be beneficial:

• High school diploma or equivalent (minimum requirement for most positions)
• Associate's or Bachelor's degree in fields like Business, Communications, or Customer Service Management
• Relevant coursework in areas such as psychology, marketing, or information technology

Good Education Entry:

Bachelor of Science in Business Administration - Emphasis: Customer Relationship Management

State University

2016-09-01 - 2020-05-01

Anytown, USA

• Relevant Coursework: Consumer Behavior, Business Communication, Data Analytics

This entry provides relevant details about the degree and coursework that apply to call center work.

Membership in professional organizations can demonstrate your commitment to the field:

• International Customer Management Institute (ICMI)
• Customer Experience Professionals Association (CXPA)
• Help Desk Institute (HDI)
• Association of Support Professionals (ASP)

Including relevant awards can set you apart from other candidates:

• "Employee of the Month/Quarter/Year" recognitions
• Customer satisfaction awards
• Sales achievement awards
• Quality assurance recognitions
• Innovation or process improvement awards

Volunteer work can showcase relevant skills and personal qualities:

• Crisis hotline volunteer
• Community help desk support
• Fundraising phone bank participant
• Language interpreter for non-profit organizations
• Tech support volunteer for senior centers or schools

Highlight technical skills relevant to call center work:

• Proficiency in CRM software (e.g., Salesforce, Zendesk)
• Familiarity with call center technologies (e.g., ACD, IVR systems)
• Data entry and typing speed
• Knowledge of relevant computer operating systems
• Familiarity with ticketing systems
• Basic troubleshooting skills for common technical issues

Here are some soft skills that might be good to add to your call center resume.

• Excellent verbal and written communication
• Active listening
• Empathy and patience
• Conflict resolution
• Time management and multitasking
• Stress management
• Adaptability and flexibility

Relevant certifications can enhance your credibility:

• ICMI Certified Call Center Professional
• HDI Customer Service Representative (HDI-CSR)
• COPC Customer Experience (CX) Implementation Leader Certification
• Customer Service Institute of America (CSIA) Certified Customer Service Professional
• Specific product or technology certifications relevant to the company or industry
• Tailor your resume to the specific job description, highlighting relevant skills and experiences
• Use action verbs to describe your responsibilities and achievements
• Quantify your resume accomplishments with specific numbers and percentages when possible
• Showcase your ability to meet or exceed key performance indicators (KPIs)
• Highlight any multilingual skills if applying for positions that value language diversity
• Include relevant technical skills and software proficiencies
• Proofread carefully to ensure there are no spelling or grammatical errors

For most call center positions, aim for a one-page resume . If you have extensive relevant experience (10+ years) or are applying for a senior management role, a two-page resume may be appropriate. Remember, quality is more important than quantity – focus on including the most relevant and impactful information.

The focus of your call center resume should be on demonstrating:

• Your ability to provide excellent customer service
• Strong communication skills, both verbal and written
• Problem-solving abilities and conflict resolution skills
• Proficiency in relevant technologies and software
• Ability to work efficiently and meet performance metrics
• Adaptability and ability to handle stress in a fast-paced environment
• Any specialized skills or knowledge relevant to the specific call center role (e.g., technical support, sales, multilingual abilities)

Crafting an effective call center resume requires a careful balance of highlighting your relevant skills, quantifying your achievements, and tailoring your experience to the specific job requirements. By following the guidance provided in this comprehensive guide, you can create a compelling resume that showcases your unique value as a call center professional. Remember to keep your resume concise, focused, and error-free. With a well-crafted resume, you'll be well-positioned to stand out in the competitive call center job market and land your desired role. To start building your call center resume, sign up for Huntr today .

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