business plan for computer training center

Computer Training Center Business Plan [Sample Template]

By: Author Tony Martins Ajaero

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Are you about starting a computer training center? If YES, here is a complete sample computer training center business plan template & feasibility report you can use for FREE .

Okay, so we have considered all the requirements for starting a computer training center. We also took it further by analyzing and drafting a sample computer training center marketing plan template backed up by actionable guerrilla marketing ideas for computer training centers. So let’s proceed to the business planning section.

If you are interested in starting a business in the ICT industry, one of the options open to you especially if you are interested in imparting knowledge is to open a computer training center. Just like most businesses in the ICT industry, computer training center business is open to as many people that are interested in the industry as long as they have the required experience and qualifications.

In order to capture a fair share of the available market in your location, you would need a good website that is Search Engine Optimization (SEO) compliant. The truth is that your website ensures that your business remains visible to your customers. You can even ensure that your customers get to book and pay online so as to make it more convenient for them.

Lastly, you would need a good business plan to be able to launch a successful business and below is a workable computer training center business plan template that will help you to draft yours.

A Sample Computer Training Center Business Plan Template

1. industry overview.

The computer training services industry is made up of centers that offer vocational and technical courses. They also provide courses in computer programming, which include curriculums for software packages, computerized business systems, computer electronics technology and local area network management.

It is important to state that computer training centers may also train their students via online platforms. The computer training services industry provides vocational and certification training in a range of IT-related skills. The industry provides training in computer programming, software development, computer electronics technology and network administration.

Players in this industry range from small private companies providing certified training in specific IT areas, to larger software companies providing training and certifications in their proprietary software such as SAP, Oracle and IBM. Going forward, the computer training services industry is expected to continue declining as competition from other forms of higher education and online learning platforms continue to reduce enrollment in computer training centers.

The Computer Training Services Industry is indeed a large industry and pretty much active in all the countries of the world.

Statistics have it that in the united states of America alone, there are about 16,195 registered and licensed computer training centers scattered all across the United States responsible for directly employing about 2,329 people and the industry rakes in a whooping sum of $3 billion annually.

The industry is projected to grow at -0.4 percent annual growth within 2012 and 2017. It is important to state that SkillSoft has a largest chunk of the available market in the industry.

Please note that the computer training industry has low barriers to entry. The majority of the businesses in this industry are owner operated, and there are few major players that control significant portions of the industry’s total market. In addition, classroom facilities and equipment can be rented on an as-needed basis, resulting in relatively low initial infrastructure costs.

The main factors that may prevent new players from joining the industry include course development and accreditation costs, as well as a moderate level of regulation. Among computer training schools, rapidly changing technology can be costly. Operators must balance the benefit of offering up-to-date courses with the cost of producing such coursework.

The tough part as it relates to start-up costs most likely is the need to secure a standard and well – positioned facility. Regardless of moderate barriers to entry, the competitive nature of the industry makes it very difficult for new operators to break even within a short period of time in the industry.

Lastly, the computer training school services industry is pretty much open for aspiring entrepreneurs to launch their business in the industry.

One good thing about computer training center business is that the business can be opened in any part of the United States and if proper market survey and feasibility studies are conducted, then you can be rest assured of profitability of the business.

2. Executive Summary

The name of our business is Pinnacle Hub® Computer Training Center, LLC; we are a registered and accredited computer training school that will be located in Atlantic Avenue, – Delray Beach, Florida. We are registered under the United States’ Government. We are well equipped to train people that want to acquire computer or IT related skills.

Pinnacle Hub® Computer Training Center, LLC will offer computer cum IT trainings such as computer programming, computer software package training, computer systems and database training, computer electronics technology training, Local area network (LAN) management training and vocational training.

We are set to service a wide range of clientele in the whole of Atlantic Avenue – Delray Beach, Florida, we will ensure that we regularly update our teaching approach to meet up the trend in the industry.

At Pinnacle Hub® Computer Training Center, LLC we are passionate in the pursuit of excellence with uncompromising services and integrity which is why we have decided to start our own computer training center in Atlantic Avenue – Delray Beach, Florida; we are in the industry to make a positive mark.

We are quite optimistic that our values and quality of service offering will help us drive our computer training center to enviable heights and also help us attract the number of students that will make the business highly profitable. Our company will be dedicated to establishing good business relationship with our students giving them value for their money and reasons why they should continue to recommend their family members and friends to us.

We are in the computer training Industry to favorably compete with other leading brands in the industry both in the United States and in the globe. Our corporate business goal is to be among the top 5 computer training schools in the United States of America.

As a company, we are willing to go the extra mile to invest in some of the finest professionals (computer cum ICT trainers / instructors) we can find and also, we have put processes and structures in place that will ensure that we are always at the top of our game when it comes to impacting knowledge as it relates to our computer training services. We have been able to secure permits from all relevant departments in the State of Florida.

We are quite aware that in order to become the number one choice in our city, we must continue to deliver quality and practical computer training and that is exactly what we will do. We are open to the use of latest technology in our line of business.

Pinnacle Hub® Computer Training Center, LLC is owned and managed by Edgar Jones and his immediate family members.  

Edgar Jones has a Degree: B.S. in Electrical Engineering from the Massachusetts Institute of Technology; M.S. degree in Computer Science at the University of Wisconsin-Milwaukee; MBA from the University Of Chicago Booth School Of Business.

3. Our Products and Services

Pinnacle Hub® Computer Training Center, LLC is an accredited computer training school that offers a wide range of training services that revolves around the computer training industry. We will be dedicated to establishing good business relationship with our students by giving them value for their money and reasons for why they should continue to recommend their family members and friends to us.

We are in the computer training industry to make profits and we will ensure that we do all that is permitted by the law in the United States to achieve our business aim and objectives. These are the services we will offer as a computer training center;

• Provision of programming training
• Provision of software package training
• Provision of computer systems and database training
• Provision of computer electronics technology training
• Provision of vocational training
• Local area network (LAN) management training

4. Our Mission and Vision Statement

• Our Vision is to become the number one government approved computer training school in the whole of Atlantic Avenue, – Delray Beach, Florida, United States of America.
• Our mission as a government approved computer training school is to develop a highly successful, and profitable computer training center which provides quality training in our community and to become a standard for computer training schools not only in Atlantic Avenue, – Delray Beach, Florida, but also throughout the United States of America and Canada where we intend attracting students.

Our Business Structure

Pinnacle Hub® Computer Training Center, LLC is aware that the success of any business lies in the foundation on which the business is built on, which is why we have decided to build our computer training center on the right business foundation.

As a matter of fact, we will build a computer training center that will be a standard for the computer training school line of business in the United States of America.

We want to build a dedicated workforce that will go all the way to ensure that our students are satisfied and they get value for their money when they enroll in our computer training school.

We aware that it takes a business with the right employees and structure to achieve all what we have set to achieve, which is why we will be putting structures and standard operating processes in place that will help us deliver excellent training to our students.

Pinnacle Hub® Computer Training Center, LLC will employ professionals and skilled people to occupy the following position;

• Head of The School / School Coordinator

School Administrator

ICT Instructors

Marketing and Sales Executive

Client Service Executive

5. Job Roles and Responsibilities

Head of the School / School Coordinator:

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions.
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Responsible for overseeing the smooth running of HR and administrative tasks for the computer training school
• Design job descriptions with KPI to drive performance management for tutors (ICT instructors)
• Regularly hold meetings with key stakeholders to review the effectiveness of the schools’ Policies, Procedures and Processes
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Responsible for training, evaluation and assessment of employees
• Oversees the smooth running of the daily activities of the school.
• Responsible for handling computer cum IT trainings such as computer programming training, computer software package training, computer systems and database training, computer electronics technology training, Local area network (LAN) management training and vocational training et al
• Accesses the progress of students under their care
• Ensure that students abide by the rules and regulations of the regulating bodies in the United States of America
• Receives complaints from students and channel it to the appropriate quarters
• Handles any other duty as assigned by the school coordinator.
• Identifies, prioritizes, and reaches out to new students, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the student’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding sales
• Helps to increase sales and growth for the school.
• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for the organization
• Serves as internal auditor for the organization.
• Welcomes students and visitors by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with students on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the school coordinator in an effective and timely manner
• Consistently stays abreast of any new information on the schools’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to students when they make enquiries
• Distributes mails in the organization

6. SWOT Analysis

Computer training school is one of the many businesses that can easily generate business deals with little stress as long as they are well positioned and equipped to carry out their trainings. We are building a standard computer training center which is why we have decided to subject our business idea to SWOT Analysis.

Ordinarily we can successfully run a normal computer training center without the stress of going through the required protocol of setting up a new business including writing a detailed business plan, but because of the nature of the kind of computer training center we want to establish, we don’t have any option other than to follow due process.

We hired the services of a Business consultant with bias in startups to help us conduct SWOT analysis for our company and she did a pretty job for us. Here is a of the result we got from the SWOT analysis that was conducted on behalf of Pinnacle Hub® Computer Training Center, LLC;

Pinnacle Hub® Computer Training Center, LLC is centrally located in a densely populated residential estate in the heart of Atlantic Avenue, – Delray Beach, Florida; our location is in fact one of our major strengths because we are in a location with the right demography for the kind of business we run.

Another strength that counts for us is the power of our team. We have a team that are considered experts in the computer training school line of business, a team of hardworking and dedicated individuals.

Pinnacle Hub® Computer Training Center, LLC is a new business which is owned by an individual (family), and we may not have the financial muscle to sustain the kind of publicity we want to give our business.

• Opportunities:

We are centrally located in one of the busiest areas in Delray Beach – Florida and we are open to all the available opportunities that the city has to offer. Our business concept and staff strength also positioned us to accommodate over 200 students per time.

The truth is that there are no standard computer training centers within the area where ours is going to be located; the closest one to our proposed location is about 6 miles away. In a nutshell, we do not have any direct competition within our target market area.

Some of the threats that are likely going to confront Pinnacle Hub® Computer Training Center, LLC are unfavorable government policies , seasonal fluctuations, demographic / social factors, downturn in the economy which is likely going to affect consumers spending and of course emergence of new competitors within the same location where our computer training center is located.

7. MARKET ANALYSIS

• Market Trends

The key to attracting students is the ease at which students learn different computer skill sets in a training school. Any computer training center that has good records and loads of positive testimonials from students who have passed through the school will always thrive.

Another common trend in the computer training industry is that in the bid to survive global economic meltdown and to ensure steady flow of income to effectively run the business, most players in the industry engage in other related services.

Some of them even go as far as establishing agency services to provide certified ICT professionals for clients and some also offer specialized home training for executive students et al.

8. Our Target Market

Before choosing a location for our computer training center, we conducted thorough feasibility studies and market survey and we were able to identify those who will benefit greatly from our service offerings. Basically, those who will benefit from our service offering are students and workers, people who want to get ICT skills and certifications.

Our Competitive Advantage

Despite the fact that the computer training center business has stiff huddles to scale through does not mean that there are no real competitions in the industry. The truth is that no matter the line of business that you are involved in, as long as it is called business, you will definitely face one form of competition or the other and computer training school is not an exemption.

So, if you are looking towards setting up this type of business, it is advisable to do your due diligence before launching the business if indeed you want to succeed. We are well trained and equipped to compete in the computer training school services industry in the United States of America.

Our competitive edge is that we are a government approved computer training center that is centrally located in a densely populated residential estate in the heart of Delray Beach – Florida; our location is in fact one of our major strengths because we are in a location with the right demography for the kind of business we run. Another strength that counts for us is the power of our team.

Lastly, we have the ability to develop courses for new technology, we have a good reputation and the ability to alter services in favor of market conditions.

Plus, all our employees will be well taken care of, and their welfare package will be among the best within our category in the industry. It will enable them to be more than willing to build the business with us and help deliver our set goals and achieve all our business aims and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Pinnacle Hub® Computer Training Center, LLC is established with the aim of maximizing profits in the computer training school services industry and we are going to go all the way to ensure that we do all it takes to attract clients on a regular basis. Pinnacle Hub® Computer Training Center, LLC will generate income by offering the following services;

10. Sales Forecast

The fact that the ICT industry is gaining prominence in various aspects of our daily business, means that the services of computer training schools will always be needed.

We are well positioned to take on the available market in and around Delray Beach – Florida and we are quite optimistic that we will meet our set target of generating enough profits from our first six months of operation and grow our computer training center and our student base.

We have been able to critically examine the computer training school line of business, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast.

• First Fiscal Year: N240, 000
• Second Fiscal Year: N650, 000
• Third Fiscal Year: N950, 000

N.B : This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown or any major competitor offering the same services as we do within the same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

The marketing strategy for Pinnacle Hub® Computer Training Center, LLC is going to be driven by excellent customer service and quality training delivery. We want to drive sales via the output of our jobs and via referral from our satisfied students.

We are quite aware of how satisfied students drive business growth especially businesses like computer training schools.

Pinnacle Hub® Computer Training Center, LLC is strategically located and we are going to maximize the opportunities that are available to us, which is why we spent more to locate the business where it will be visible and accessible to our target market.

Our sales and marketing team will be recruited based on their vast experience in the industry and they will be trained on a regular basis so as to be equipped to meet the overall goal of Pinnacle Hub® Computer Training Center, LLC.

Our goal is to grow Pinnacle Hub® Computer Training Center, LLC to become the leading computer training center in Delray Beach – Florida which is why we have mapped out strategies that will help us take advantage of the available market and grow to become a major force to reckon with in our line of business.

Pinnacle Hub® Computer Training Center, LLC is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our computer training center by sending introductory letters alongside our brochure to schools, corporate organizations and other key stake holders in and around Delray Beach – Florida
• Print out fliers and business cards and strategically drop them in offices, libraries, public facilities and train stations et al.
• Use friends and family to spread word about our computer training center
• Post information about our computer training center and the services we offer on bulletin boards in places like schools, libraries, and local coffee shops et al
• Place a small or classified advertisement in the newspaper, or local publication about our computer training center and the services we offer
• Leverage on referral networks such as agencies that will attract students who would need our services.
• Advertise our computer training center in relevant entertainment magazines, newspapers, TV and radio stations.
• Attend relevant expos, seminars, and business fairs et al to market our services
• Engage in direct marketing approach.
• Encourage the use of Word of mouth marketing from loyal and satisfied students.
• Join local chambers of commerce and industry and other relevant groups to market our services.

11. Publicity and Advertising Strategy

Pinnacle Hub® Computer Training Center, LLC is set to create a standard for the computer training school line of business not only in Delray Beach – Florida, but throughout the United States of America which is why we will go all the way to adopt and apply best practices to promote our business.

Good enough there is no hard and fast rule on how to advertise or promote a business like a computer training school. Here are the platforms we intend leveraging on to promote and advertise Pinnacle Hub® Computer Training Center, LLC;

• Encourage our loyal students to help us use Word of Mouth mode of advertisement (referrals)
• Advertise our business in relevant education cum ICT magazines, local newspaper, local TV and radio stations
• Promote our business online via our official website
• List our business inn local directories (yellow pages)
• Sponsor relevant community programs
• Leverage on the internet and social media platforms like Instagram, Facebook, twitter, et al to promote our brand
• Install our billboards in strategic locations all around Delray Beach – Florida
• Direct coupon mailing approach
• Distribute our fliers and handbills in target areas
• Ensure that all our staff members wear our customized clothes; all our official cars are customized and well branded.

12. Our Pricing Strategy

Pinnacle Hub® Computer Training Center, LLC will charge our students flat fees except for few occasions where there will be need for us to charge special students on hourly basis.

At Pinnacle Hub® Computer Training Center, LLC we will keep our fees below the average market rate for all of our students by keeping our overhead low and by collecting payment in advance. In addition, we will also offer special discounted rates to all our students at regular intervals.

We are aware that there are some students that would need special assistance, we will offer flat rate for services that will be tailored to take care of such students’ needs. The prices of our services will be same as what is obtainable in the open market.

• Payment Options

The payment policy adopted by Pinnacle Hub® Computer Training Center, LLC is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation in the United States of America. Here are the payment options that Pinnacle Hub® Computer Training Center, LLC will make available to her clients;

• Payment via bank transfer
• Payment with cash
• Payment via online bank transfer
• Payment via mobile money platform
• Payment via Point of Sale Machines (POS Machine)
• Payment via check
• Payment via bank draft

In view of the above, we have chosen banking platforms that will enable our clients make payments for our services. Our bank account numbers will be made available on our website and promotional materials.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for your workers to be creative and productive.

This means that the start-up can either be low or high depending on your vision and aspirations for your business. The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked.

As for the detailed cost analysis for starting a standard computer training school; it might differ in other countries due to the value of their money. We have been able to pull cash that will be enough for us to successfully launch a government approved computer training center in Delray Beach – Florida. These are the key areas where we will spend our startup capital on;

• The total fee for registering the business in the United States of America – $750.
• Legal expenses for obtaining licenses and permits – $1,500.
• Marketing promotion expenses (8,000 flyers at $0.04 per copy) for the total amount of – $10,000.
• The total cost for hiring Business Consultant – $5,000.
• The amount needed for the purchase of insurance policy covers (general liability, workers’ compensation and property casualty) coverage at a total premium – $30,800.
• The total cost for the purchase of accounting software, CRM software and Payroll Software – $3,000
• The total cost for leasing facility for the business – $150,000.
• The total cost for the purchase of computers, laptops and other related software and hardware – $280,000
• Other start-up expenses including stationery – $1000
• Phone and utility deposits – $3,500
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $40,000
• The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone, TVs, Sound System, snooker board, tables and chairs et al) – $ 4,000.
• The cost of launching a Website – $600
• The cost for our grand opening party – $15,000
• Miscellaneous – $5,000

Going by the report from the market research and feasibility studies conducted, we will need about four hundred and fifty thousand ( 450,000 ) U.S. dollars to successfully set up a medium scale but standard computer training center business in the United States of America.

Generating Startup for Pinnacle Hub® Computer Training Center, LLC

Pinnacle Hub® Computer Training Center, LLC is a business that will be owned and managed by Edgar Jones and his immediate family members. They are the sole financiers of the business which is why they decided to restrict the sourcing of the start up capital for the business to just three major sources.

These are the areas we intend generating our startup capital;

• Generate part of the startup capital from personal savings and sale of his stocks
• Generate part of the startup capital from friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $150,000 ( Personal savings $100,000 and soft loan from family members $50,000 ) and we are at the final stages of obtaining a loan facility of $300,000 from our bank. All the papers and documents have been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

The future of a business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and business structure. If all of these factors are missing from a business, then it won’t be too long before the business closes shop.

One of our major goals of starting Pinnacle Hub® Computer Training Center, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to offer our ICT training services a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Pinnacle Hub® Computer Training Center, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and retraining of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check: Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts various banks in the United States: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Securing a standard facility and reconstructing the facility: Completed
• Purchase of reliable computers, laptops, hardware and software: Completed
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the startup capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of Logo for the business: Completed
• Printing of Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed furniture, office equipment, software applications, electronic appliances and facility facelift: In progress
• Creating official website for the business: In Progress
• Creating Awareness for the business: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in various industries: In Progress

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How to Start a Computer Training Business

A computer training business helps clients improve their computer skills. Classes are offered at different skill levels, from basics all the way up to advanced applications. Their clients range from corporations to private individuals, each sharing one common goal — to be more computer literate.

Learn how to start your own Computer Training Business and whether it is the right fit for you.

Ready to form your LLC? Check out the Top LLC Formation Services .

Start a computer training business by following these 10 steps:

• Plan your Computer Training Business
• Form your Computer Training Business into a Legal Entity
• Register your Computer Training Business for Taxes
• Open a Business Bank Account & Credit Card
• Set up Accounting for your Computer Training Business
• Get the Necessary Permits & Licenses for your Computer Training Business
• Get Computer Training Business Insurance
• Define your Computer Training Business Brand
• Create your Computer Training Business Website
• Set up your Business Phone System

We have put together this simple guide to starting your computer training business. These steps will ensure that your new business is well planned out, registered properly and legally compliant.

Exploring your options? Check out other small business ideas .

STEP 1: Plan your business

A clear plan is essential for success as an entrepreneur. It will help you map out the specifics of your business and discover some unknowns. A few important topics to consider are:

What will you name your business?

• What are the startup and ongoing costs?
• Who is your target market?

How much can you charge customers?

Luckily we have done a lot of this research for you.

Choosing the right name is very important. Read our detailed guide on how to name your business . We recommend checking if the business name you choose is available as a web domain and securing it early so no one else can take it.

Want some help naming your computer training business?

Business name generator, what are the costs involved in opening a computer training business.

Startup costs to launch this type of business vary depending on the business model. Many computer educators work from home, traveling to their clients or teaching classes online. Others go big from the start, opening an educational facility complete with state-of-the-art equipment.

Launching a home-based computer education program requires little more than computers, software, training materials, insurance, and an advertising budget. This can be done for $2,000 or less.

Opening a training facility, however, requires a significantly higher startup budget. An 850 square foot facility, equipped with multiple computers, furniture, fixtures, and staff, costs $55,000 to $80,000. Exact costs vary based on your region, the number of team members you employ, and how much equipment you plan to start with.

If you have the necessary computer knowledge but aren’t sure where to start, consider one of the many franchise opportunities. While most franchises have specific rules regarding how much startup capital you must have, many new business owners find that they save money in the long run. Aligning yourself with the right franchise gives you access to a proven business model, marketing support, and brand recognition.3

What are the ongoing expenses for a computer training business?

A home-based computer training business faces few ongoing expenses. Your budget should include office supplies, equipment maintenance, travel expenses, marketing, business insurance, payroll, and printing costs for educational materials.

If you elect to open a training facility, you will need to budget for additional expenses. These include rent, utilities, building maintenance, and additional business insurance.

Whichever route you take, your annual budget should also include ongoing education and certification for you and your staff. Consider this an investment in your business’s future growth and stability.

Who is the target market?

When creating your detailed business plan, spend ample time researching what computer skills are in high demand. Identify what parts of the market are oversaturated and avoid those. Focus on niches that lack quality training. This will help you clearly identify your target market and develop a targeted marketing plan.

Examples of target niches include:

• Individuals who have just purchased their first computer
• Fortune 500 companies who require Microsoft training for their workforce
• Real estate agents who lack desktop publishing skills
• Human resources software training
• Patient management software training for physicians and medical staff

How does a computer training business make money?

Your computer training business will make money by charging a fee for your educational services. Most computer trainers charge a flat hourly rate or a flat fee per class session.

Pricing will vary depending on the course and educational setting. A basic online computer class might cost $49, while more advanced training might cost $175 per person. The average cost for a private training course is $40-$60, depending on the material taught.

How much profit can a computer training business make?

The estimated profit for the 850 square foot facility we mentioned earlier is almost $49,000 in the first year. The second and third year’s estimated profits are just over $77,000.

Now, let’s look at a home-based training business that teaches three hour-long classes six days/week at $175/person. If each class has seven students in it, this comes to $3,675 per week. While the revenue looks significantly lower, your overhead expenses are minimal. If you have $1,000 in monthly overhead expenses, your annual profits will reach almost $165,000.

How can you make your business more profitable?

Diversity is key in this profession. Offer a wide range of classes and attendance options. Offering access to your training materials for a small fee is a great way to boost your business’s annual profits.

Want a more guided approach? Access TRUiC's free Small Business Startup Guide - a step-by-step course for turning your business idea into reality. Get started today!

STEP 2: Form a legal entity

The most common business structure types are the sole proprietorship , partnership , limited liability company (LLC) , and corporation .

Establishing a legal business entity such as an LLC or corporation protects you from being held personally liable if your computer training business is sued.

Form Your LLC

Read our Guide to Form Your Own LLC

Have a Professional Service Form your LLC for You

Two such reliable services:

You can form an LLC yourself and pay only the minimal state LLC costs or hire one of the Best LLC Services for a small, additional fee.

Recommended: You will need to elect a registered agent for your LLC. LLC formation packages usually include a free year of registered agent services . You can choose to hire a registered agent or act as your own.

STEP 3: Register for taxes

You will need to register for a variety of state and federal taxes before you can open for business.

In order to register for taxes you will need to apply for an EIN. It's really easy and free!

You can acquire your EIN through the IRS website . If you would like to learn more about EINs, read our article, What is an EIN?

There are specific state taxes that might apply to your business. Learn more about state sales tax and franchise taxes in our state sales tax guides.

STEP 4: Open a business bank account & credit card

Using dedicated business banking and credit accounts is essential for personal asset protection.

When your personal and business accounts are mixed, your personal assets (your home, car, and other valuables) are at risk in the event your business is sued. In business law, this is referred to as piercing your corporate veil .

Open a business bank account

Besides being a requirement when applying for business loans, opening a business bank account:

• Separates your personal assets from your company's assets, which is necessary for personal asset protection.
• Makes accounting and tax filing easier.

Recommended: Read our Best Banks for Small Business review to find the best national bank or credit union.

Get a business credit card

Getting a business credit card helps you:

• Separate personal and business expenses by putting your business' expenses all in one place.
• Build your company's credit history , which can be useful to raise money later on.

Recommended: Apply for an easy approval business credit card from BILL and build your business credit quickly.

STEP 5: Set up business accounting

Recording your various expenses and sources of income is critical to understanding the financial performance of your business. Keeping accurate and detailed accounts also greatly simplifies your annual tax filing.

Make LLC accounting easy with our LLC Expenses Cheat Sheet.

STEP 6: Obtain necessary permits and licenses

Failure to acquire necessary permits and licenses can result in hefty fines, or even cause your business to be shut down.

STEP 7: Get business insurance

Just as with licenses and permits, your business needs insurance in order to operate safely and lawfully. Business Insurance protects your company’s financial wellbeing in the event of a covered loss.

There are several types of insurance policies created for different types of businesses with different risks. If you’re unsure of the types of risks that your business may face, begin with General Liability Insurance . This is the most common coverage that small businesses need, so it’s a great place to start for your business.

Another notable insurance policy that many businesses need is Workers’ Compensation Insurance . If your business will have employees, it’s a good chance that your state will require you to carry Workers' Compensation Coverage.

STEP 8: Define your brand

Your brand is what your company stands for, as well as how your business is perceived by the public. A strong brand will help your business stand out from competitors.

If you aren't feeling confident about designing your small business logo, then check out our Design Guides for Beginners , we'll give you helpful tips and advice for creating the best unique logo for your business.

Recommended : Get a logo using Truic's free logo Generator no email or sign up required, or use a Premium Logo Maker .

If you already have a logo, you can also add it to a QR code with our Free QR Code Generator . Choose from 13 QR code types to create a code for your business cards and publications, or to help spread awareness for your new website.

How to promote & market a computer training business

Once you’ve identified your target niches, you can develop a marketing strategy that reaches them. For example, patient management software training includes doctors and medical staff. Approach doctors offices, medical facilities, and hospitals to let them know how you can help them. Place ads in medical journals, online publications, and forums. Create targeted social media ads for the medical community. Be particular about how you go about targeting a niche audience.

In this competitive industry, it’s important that you establish your business as an industry authority. This means crafting quality content that addresses your target niche’s pain points. Your website should add value and showcase client success stories.

How to keep customers coming back

While this is a competitive industry, it’s also recession-proof and is in no danger of becoming obsolete. In fact, business owners who are committed to expanding their own knowledge and keeping up with emerging technology trends can find themselves busier than their business plan predicted. Your commitment to your clients and their pain points will create a dependency that ensures your clients keep coming back for more.

STEP 9: Create your business website

After defining your brand and creating your logo the next step is to create a website for your business .

While creating a website is an essential step, some may fear that it’s out of their reach because they don’t have any website-building experience. While this may have been a reasonable fear back in 2015, web technology has seen huge advancements in the past few years that makes the lives of small business owners much simpler.

Here are the main reasons why you shouldn’t delay building your website:

• All legitimate businesses have websites - full stop. The size or industry of your business does not matter when it comes to getting your business online.
• Social media accounts like Facebook pages or LinkedIn business profiles are not a replacement for a business website that you own.
• Website builder tools like the GoDaddy Website Builder have made creating a basic website extremely simple. You don’t need to hire a web developer or designer to create a website that you can be proud of.

Recommended : Get started today using our recommended website builder or check out our review of the Best Website Builders .

Other popular website builders are: WordPress , WIX , Weebly , Squarespace , and Shopify .

STEP 10: Set up your business phone system

Getting a phone set up for your business is one of the best ways to help keep your personal life and business life separate and private. That’s not the only benefit; it also helps you make your business more automated, gives your business legitimacy, and makes it easier for potential customers to find and contact you.

There are many services available to entrepreneurs who want to set up a business phone system. We’ve reviewed the top companies and rated them based on price, features, and ease of use. Check out our review of the Best Business Phone Systems 2023 to find the best phone service for your small business.

Recommended Business Phone Service: Phone.com

Phone.com is our top choice for small business phone numbers because of all the features it offers for small businesses and it's fair pricing.

Is this Business Right For You?

Do you have a firm understanding of computers and software? Are computers your passion, and do you enjoy passing your knowledge on to others? Are you ready to be your own boss and take charge of your own future? If so, launching a computer training business could be the ideal business venture.

Want to know if you are cut out to be an entrepreneur?

Take our Entrepreneurship Quiz to find out!

Entrepreneurship Quiz

What happens during a typical day at a computer training business?

As a computer trainer, you will spend your days educating clients on all things related to computers. From computer basics to advanced software applications, it’s your job to ensure every student leaves with newfound computer confidence.

When you aren’t teaching, you will spend your time honing your own skills and learning about new and emerging industry trends. Your clients will look to you as an authority figure on the subject. Gaining and maintaining their trust means you should know about technological advancements and changes as soon as they’re announced.

While your computer knowledge is what will generate revenue, this knowledge is wasted if you don’t have any customers. Therefore, it’s important that you dedicate part of your time to a marketing strategy and other business-related tasks.

What are some skills and experiences that will help you build a successful computer training business?

Success in computer training requires advanced computer knowledge and the ability to effectively share that knowledge with others. You must be able to communicate with students from all backgrounds and skill levels.

Depending on your business model, you may work in a group setting or provide one-on-one training. Education sessions should be organized and detailed. It’s also important that you remain flexible and patient. Keep in mind, most of your students are intimidated by the very idea of learning about computers. Therefore, it’s important that your passion for computers shines through and that you create a safe and engaging learning environment.

While not a requirement, having computer certifications is strongly recommended. Your certifications will show customers that you possess the skills you claim to have and that you value your own education. Since there are a number of specialized certifications, this will also help in targeting specific niches.

What is the growth potential for a computer training business?

While the computer training sector is competitive, there is significant room for growth. Business owners with long-term growth goals are encouraged to write a well thought out business plan with defined goals and a growth strategy.

The annual average companies spend on general staff training is $3,000, with $8,200 spent on information systems training. Before launching your business, conduct research on where the greatest opportunities lie and focus your energies there. Play on your strengths and offer training programs that set you apart from the competition.

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For fun informative videos about starting a business visit the TRUiC YouTube Channel or subscribe to view later.

Take the Next Step

Find a business mentor.

One of the greatest resources an entrepreneur can have is quality mentorship. As you start planning your business, connect with a free business resource near you to get the help you need.

Having a support network in place to turn to during tough times is a major factor of success for new business owners.

Learn from other business owners

Want to learn more about starting a business from entrepreneurs themselves? Visit Startup Savant’s startup founder series to gain entrepreneurial insights, lessons, and advice from founders themselves.

Resources to Help Women in Business

There are many resources out there specifically for women entrepreneurs. We’ve gathered necessary and useful information to help you succeed both professionally and personally:

If you’re a woman looking for some guidance in entrepreneurship, check out this great new series Women in Business created by the women of our partner Startup Savant.

What are some insider tips for jump starting a computer training business?

Having extensive computer knowledge doesn’t automatically make you a great teacher. Successful computer trainers recommend practicing over and over before putting yourself in front of a class. In addition to practicing, they also recommend attending a few courses for yourself. Pay attention to how the instructor communicates and interacts, which subjects are difficult for students to grasp, and what teaching methods work best.

When determining what classes you’ll offer, consider what computer and software knowledge is in high demand. If a professional stands to land a better job with certain skills, they are more apt to pay for your training course. Examples of software skills that are in high demand are Microsoft Excel, Microsoft PowerPoint, and Visual Basics.

Consider joining one of the many industry-related associations . This will serve as a networking tool and help with your business’s professional development.

How and when to build a team

When you build your team depends on your business model. If you open a facility, you’ll need staff to manage the day-to-day operations and educators to teach the classes you offer.

Everyone, from the front office employee to your teachers, should have a firm understanding of computer basics. When selecting teachers, consider your strengths and weaknesses. Hire educators that play on your strengths and fill in the gaps where your skills are lacking. This ensures a well-rounded educational center and positions you for future growth.

Have a Question? Leave a Comment!

• Business Ideas
• Grow Business
• Earn Online

How to Start a Profitable Computer Training Institute

• June 24, 2023
• by Editorial Team

The demand for a professional computer training center is on the rise. If you are looking to start a computer training institute, you are in the right place. Here in this article, find a stepwise business plan guide for beginners to start a computer training school.

The computer is now part and parcel of our daily life. One can’t imagine a day without sitting in front of a computer. However, surprisingly it seems to hear, still, there are millions who are not aware of computers and their utilities. Also, there are people who are always looking for getting trained in various new computer skills and languages.

As a result, the scope of making money from a computer training center is big. If you are looking forward to starting a business in the education industry , starting a computer training center is worth considering.

10 Steps to Start a Computer Training Institute

1. understand the local market.

As with any other business, the first step before starting a computer training institute is to collect information regarding the demand, trends, and competition in the local population. Conduct detailed market research and find out the scope and gaps. Check what kind of courses people are looking for. Is any existing computer training institute offering those and at what price? Are the customers satisfied with the education provided?

As you collect more information, it would be easier for you to plan out in the best possible manner in imparting the best training for candidates.

2. Choose the Type of Computer Training Center

The second most important thing to consider is to decide on what kind of training institute you are going to establish. It can be basic computer skills, programming, graphic design, or software applications.

You can start your own from scratch or can buy a franchise from a reputed computer training brand.

If you are starting your own, based on your resources and expertise, you can for an online, home-based, or computer training school in a retail location.

3. Create a Business Plan

A business plan is a critical document if you are seriously planning to start a profitable and sustainable computer training center. Write in brief about business aspects like objectives, operational plans, financials, and a marketing strategy plan.

If you are looking for funding, it is advised to take help from professional business plan writers as it becomes the most important tool to convince investors about the viability of your business. Some of the basic topics that must be included in your computer institute business plan document are the following:

• Fixed and recurring costs
• Target customers
• Pricing strategy
• How do you plan to get students for your computer institute?

4. Name Your Computer Training School

Select a business name that correctly manifests your computer training institute. The name should be relatable and catchy so that students can easily relate to the courses and certification programs you are offering. Check this guide to know more about naming a business.

5. Register Your Business

Registering your computer training center is a must if you want to run a hassle-free business. Every state and country offers different company structures for company registration. Talk to an attorney and choose the best-suited business structure as per your scale of the training center.

In addition, check with competent authorities about the need for licenses and permits to run a training institute at the chosen location. Business insurance is another aspect you must opt for in case of any unfortunate incidents that happen while running the business.

6. Choose a Location

The location will play a very important role in making your computer training institute successful. Choose a location where students can see your institute from a considerable distance. The Signage of your computer training center must be visible from the roadside.

7. Buy Equipment

To run a computer training center, there is not much money you need to invest other than computers. Since computers are the most critical equipment to buy, it is wise to procure the latest and updated computers. Apart from computers, you will need an internet connection, chairs, tables, computer desks, relevant software needed to run selected courses, etc.

8. Hire Manpower

To run a computer training institute, there will be a requirement of broadly two kinds of staff. One is the teaching staff and the other is the non-teaching staff. Based on the courses offered, hire expert teachers in that field. Initially, you can hire on a class basis and when students start coming in large numbers, think of having permanent teachers.

In addition, you need to hire student counselors, accountants, and salespeople for day to day operation of running a training center.

Suggested Read:   How To Hire The Right Employee

9. Fix the Curriculum

Depending on the courses offered, schedule, and fix the course curriculum. For example, the duration can be a one-month crash course, a 3-month certificate course, a 1-year diploma course, etc. Ensure, that your institute is eligible to provide certificates after successfully finishing a specified course. It is extremely difficult nowadays to build a successful computer training school without providing certificates.

10. Market Your Computer Center

All said and done unless you craft an effective marketing strategy of pulling students to your training center, the business will never get a lift. Prepare a grand launch informing potential students before starting your computer training center.

Distribute brochures, pamphlets, and business cards, as much as possible so as to reach as many people as you can in your locality. Advertise in local newspapers, and magazines if you can afford it. Create a website and explore social media platforms to reach your target audience.

Editorial Team at 99BusinessIdeas is a team of experts led by Rupak Chakrabarty with over 25 years of experience in starting and running small businesses. Started in 2010, 99BusinessIdeas is now one of the largest free small business resources in the industry.

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Start a Computer Training Business

Coding the Future: Transforming Your Passion into a Computer Training Empire

COMPUTER TRAINING BUSINESS

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How to Start a Training Business in 2024 (& Succeed at It)

id you know that the global corporate training market is expected to reach $370.3 billion by 2027? It's expected to reach $370.3 billion by 2027 and will even exceed $493.32 billion by 2028! Small businesses are investing big bucks in employee training too, with an average spend of almost $1,400 per learner in 2022. With remote work becoming more prevalent and the need for continuous professional development on the rise, the demand for training services is at an all-time high. 

The United States dominates the corporate training market, accounting for over 30% of the global share in 2020. This presents a fantastic opportunity for anyone considering starting their own training business. For example, a tutor experienced in working with students who have learning disabilities could create a business to meet their specific needs.

You can positively impact people's lives while also making money by starting a training business. A tutor with experience working with students who have learning disabilities, for instance, could start their own training business to meet the specific needs of these students and their families.

But let's be real, starting an online training business can be daunting if you're not an entrepreneur at heart. To do it successfully, you need to take an organized approach, develop an effective marketing strategy, and intimately understand your target audience. This article is for anyone interested in starting their own training company, providing a step-by-step guide on how to start a training company. So keep reading if you want to turn your passion for teaching into a profitable career.

What is a Training Company?

A training company is a company that offers courses and programs for personal and professional growth. Education can range from purely technical to managerial. Organizations providing instruction can be for-profit or non-profit enterprises and need not be exclusively virtual to exist.Businesses in the training industry come in many forms. Still, they all commit to empowering their clients with the knowledge and experience to achieve personal growth and professional success. 

The purpose of any instructor is to positively affect their students, whether they are learning how to use a new piece of software or become better leaders.Training business is a great way to make a difference and a good living at the same time. A training business could be perfect if you enjoy seeing others develop and grow.

Why Start A Training Company?

Successful professionals and businesses rely heavily on training companies to help them develop the necessary expertise. 

Thus, training firms are well-known for tailoring courses to meet the specific needs of their clients to boost employee and business productivity.

Training firms have been shown to boost productivity, efficiency, and morale, all while keeping businesses competitive.

How Much Does it Cost to Launch a Business Program?

It is important to know the cost of starting a business training program and how to start a training business, as this will determine the scope and type of program you can offer. You can get the training in various formats, from virtual classes to in-person seminars. Private coaching services come with an associated time and material cost. Launching a more extensive program with in-person and virtual components will require more funding. The following factors can help you estimate the price of launching your business training program:

• If you have a client or student base, how much time do you anticipate spending with them?
• What kind of materials do you need, and how much of it?
• Does your company already have any necessary infrastructure (like an office, necessary tools, or an online learning management system)?
• Is a minimum amount of advertising and promotion required to bring in customers or enrollees?
• Do you have other operating expenses (such as insurance or permits)? 

You can better understand the initial investment required for your business training program if you answer these questions. If you want your online training business to succeed, you need to put in the necessary resources, but you must also be careful to spend your resources wisely. An effective business training program does not have to break the bank with careful preparation and execution.

Benefits Of Starting An Online Training Business

As reported by the Census Bureau's Business Formation Statistics, the number of businesses formed increased by 55% from January to November of 2021. Launching a training company can bring about a wide variety of positive outcomes. Five of the most notable are listed below.

• You can set your hours and be your boss by starting a training company. You'll have complete control over your work schedule, who you serve, and your company's direction.
• Second, you have the power to make a difference; clients of training companies can benefit from your services in meaningful ways. You can make a difference in people's lives by assisting them in developing their abilities and knowledge.
• The potential for financial success; if your training business is profitable, you can make a comfortable living. The business world can provide a comfortable living for those who are dedicated to their work and skilled at it.
• You get to set your hours if you own a training company. Your working hours can be arranged as needed to accommodate personal or professional obligations.
•  You'll have plenty of business: Training companies are in high demand, particularly in fields that place a premium on lifelong learning. That's great news for anyone hoping to launch a thriving business and find a steady stream of customers. 

Businesses' training needs will increase as the economy transitions to a knowledge-based model.

How to Create Your Own Training Company: 10 Steps to Success

Starting your own training business can be a lucrative and fulfilling profession if you have a knack for teaching and a motivation to see others succeed. Below, we take a look at how to start a training business. You need to take several important steps to ensure your business is successful.

1) Identify your niche

One must first determine their target market to launch a successful training company. Can you name some concrete abilities or areas of expertise you can impart to others? This could refer to any skill set, from writing code to promoting an event to giving speeches. Pick a market segment that interests you and has a lot of potential customers.

Think about your passion and how you like to spend your free time. In what ways can your professional and personal experiences serve as a source of insight for others? There is a high demand for training in some areas, so it's a good idea to look into market trends and employer demands to find those niches.

2) Conduct market research

The success of your training business will depend on your ability to conduct market research after you have settled on a specific niche. It is essential to know your market, your audience, and their wants, needs, and problems. Google Trends, market research, and social media are just some online resources you can use to learn more about your target audience and the market.

To get accurate results from market research, one must be thorough and impartial. Assess the areas where your rivals excel and where you can set yourself apart. Find out what drives your intended trainees and how your training can help them succeed.

3) Develop a business plan

Business plans are like road maps for your training company; they detail the company's intended direction, purpose, and objectives. A market analysis, financial forecasts, and promotional plans should also be incorporated. When starting and expanding your business, having a well-thought-out business plan will help you maintain focus and make educated choices.

There are a few things to keep in mind when writing a business plan:

• A synopsis of your company and its aims, or executive summary.
• Market analysis, which is an examination of your target market and its other players.
• Your products and services should include an explanation of the training programs you offer and how they cater to the specific needs of your customer base.
• Strategy for promoting and selling your training to a specific demographic
• Cost and revenue forecasts for a given time frame are what we call "financial projections."

4) Decide on your pricing model

Determine who you're trying to reach and what kind of training you provide, as these factors will inform your pricing strategy. You can set your hourly rates per session or unit of study. Providing bundles or discounts for multiple purchases or referrals is another option. Establishing reasonable rates that compensate for your education and experience is crucial.

When settling on a pricing strategy, it's important to think about the following:

• How much are they willing to spend for those who will benefit most from your training?
• Where can I find pricing information for similar classes offered by your competitors?
• How much are you investing in the development and presentation of your training?
• What sets you apart as a trainer, and why should someone invest in your course?

5) Create your training materials

The training materials you create should be adapted to the specific demographic and needs of the people using them. This could be in the form of video lectures, readings, assignments, and tests. Tools and platforms like Udemy and Teachable for online courses and video conferencing programs like Zoom are just a few examples of what you can use to design and deliver your training.

Keep these guidelines in mind as you develop your training materials:

• Maintain a minimum level of complexity: Pay attention to the most important ideas and techniques your target audience must grasp.
• Include visuals, audio, and user interaction to pique interest in your content.
• Offer evaluations and suggestions for improvement to aid your audience in learning.
• Keep abreast of the latest developments: Incorporate student feedback and adapt to industry shifts by updating your materials frequently.

6) Build your online presence

In today's digital age, it is essential for any business, including training businesses, to have a robust online presence. Get the word out about your training through various online channels such as social media, your website, and others.

Here are a few suggestions for enhancing your web profile:

• Build a website to advertise your training services and inform potential clients. Sites like Wix and Squarespace make it possible to build a functional website with a polished design and no knowledge of HTML or CSS.
• Use social media to spread the word about your training and connect with potential clients. Sites like LinkedIn, Twitter, and Facebook are perfect for this. 
• Using these channels, you can distribute training materials, engage with your target audience, and gain followers.
• Use email marketing because it's cheap and easy to promote your training and stay in touch with your audience. 
• Mailchimp and Constant Contact are two examples of email marketing platforms that can be used to create and send emails to your subscribers, including newsletters, promotions, and more.

7) Utilize technology

The use of technology in education can improve the quality of training and save time. The following are examples of useful resources:

• Using a learning management system (LMS) such as Moodle or Canvas, you can easily organize and distribute your training materials to your students, monitor their development over time, and offer them constructive criticism.
• Technology like Zoom or Skype video conferencing features make it easy to hold real-time training sessions and engage with students.
• Course, authoring tools like Articulate Storyline and Adobe Captivate allow instructors to make lessons beyond simple text to engage students in a more active learning experience.
• Tools for evaluating students' knowledge can be found online, and sites like Kahoot and Quizlet are examples of such platforms.

8) Launch your training

You can now begin offering training after creating your training materials, establishing your pricing structure, and establishing your online presence. You can provide initial sessions at no or low cost to get the ball rolling and get people talking. Additionally, you can inquire within your social circle for recommendations and feedback.

As you roll out your training, be flexible and open to change in response to student feedback. This will aid you in maintaining your dedication to offering first-rate instruction tailored to your specific audience's needs.

9) Provide ongoing support and resources

Giving students access to resources and support after they've completed their training is essential. This can keep them interested and enthusiastic about the training and reinforce its value.

Some examples of ongoing assistance and material support are:

• Social media groups, forums, and chat rooms can foster a sense of community among your students, allowing them to connect and share their experiences and knowledge.
• If you want your students to continue learning after your training ends, you can provide additional training materials, reading lists, and other resources.
• To ensure that your students can apply the skills and knowledge they acquire in your training to their unique situations, consider offering coaching or mentoring services on an ongoing basis.

10) Measure and improve your training

Last but not least, ensuring your training is constantly evaluated and enhanced is crucial to the success of your training business. Tools like surveys, feedback forms, and analytics can help you measure the success of your training and make adjustments based on student feedback.

For better training results, you can track and enhance the following areas:

• Happy students: How happy are your trainees with their training? Do you know what you could do to make them happier?
• Is there evidence that your trainees have retained and can use the information and skills you've taught them? What can you do to improve their educational outcomes?
• Are you getting a good return on investment (ROI) from your training for your company and your employees? Is there a way to maximize the return on investment for your training?

4 Core Tools to Help You Start a Training Business

#1 educateme.

EducateMe's straightforward interface is a great resource for anyone considering launching an online training enterprise. 

Whether it's live video instruction, boot camps, or full-fledged courses, this platform has you covered with fully automated features that maximize student potential. 

Educators have simple access to real-time lesson monitoring and rich analytic data in every training session. 

EducateME's email and automated feedback features make exchanging information easy for students and teachers. Users of this platform can also customize and access it on any device, made possible by EducateMe's flexible design.

This platform creates a unique approach to learning called “brain science-backed gamification”.. Axionify is a cloud-based microlearning platform with gamification features. 

This system caters instruction to learners' preferences and strengths through bite-sized learning modules. 

The Axionify platform has many features to increase employee participation, such as leaderboards, badges, and other gamified elements that promote healthy competition and socialization among workers. Companies can monitor employee development and pinpoint areas where they may need additional training, thanks to the analytics features of the platform.

With its innovative approach to education, intuitive interface, and cutting-edge analytics features, Axionify is an invaluable tool for any business that wants to foster a culture of lifelong learning and development.

#3 Path LMS

Path LMS is a product of Blue Sky eLearn, and serves as an online learning management system. Organizations can use it to facilitate online educational content development, distribution, and administration. The Path LMS is an all-encompassing platform for designing and delivering interactive online courses, tracking the development of individual students, and analyzing the results of training initiatives.

The Path Learning Management System's features and capabilities include the following:

• Course creation using multiple media types like video, audio, text, and images.
• Content management.
• Learner management.
• Reporting and analytics.
• Integrations with a wide range of third-party applications like Zoom.

Docebo is a cloud-based LMS that facilitates the development and distribution of educational content for online users. In addition to tools for making courses, the platform includes a catalog of available courses, a way to enroll students, monitor their progress, generate reports, and connect with third-party programs.

Because of its flexible design and extensive customization options, Docebo can be easily adapted to meet the needs of any business and reflect its brand image. In addition, it supports mobile use so that it can be accessed from anywhere and used for learning..

In conclusion, it can take time to grasp the essentials on how to start a training business. You can start a profitable and satisfying training business if you dedicate time and energy to defining your target audience, researching the market, writing a business plan, settling on a pricing structure, developing training materials, establishing your online presence, and releasing your training.

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Updated on: 10 Dec 2020 , 9 mins to read

How to start a training business: 6 steps to success

The eLearning market is growing — fast. So fast, that from the $200 billion in 2019, it’s now expected to grow over $375 billion by 2026. And as people are warming up to the idea that eLearning is just as effective as traditional training, there’s never been a better time to think about how to start a training business.

Before you jump headfirst into starting a training business of your own, you’ll want to slow down and make sure you have everything in place. Do you know what will make your business successful?

Here’s our six-step plan on how to start a training company .

How to start a training business in 6 steps (and make it a success)

Starting a training company isn’t much different from setting up any other company. You’ll still need to think about all the essential aspects of business 101: Who’s your client base ? How will you persuade them to choose you? How will you beat the competition ?

Let’s look at how you can set your eLearning business up for success.

• Know your audience
• Use the right technology and tools
• Think about the content
• Partner with the right people
• Run it like a business

Curious to learn more? Let’s dive in!

1. Know your audience

Before starting your own training business, you need to decide who you’ll target with your business.

Enter market research.  The best way is to hire a market research company that can assess the viability of the training business you’re considering. A more affordable option is to talk to people, run an informal survey, or put up a simple “sign up for updates” form on your Facebook or landing page to gauge people’s interest.

Ultimately, the goal is to land on a specific target audience for your services before you start a training business. Who are they? What do they need to learn? What do they want to learn? The next step is to determine how large this audience is . This way you’ll be able to estimate your company’s profitability.

Sustainability and profitability are two elements you should look at before you commit your time and money to start an online training business. Of course, you’ll only be able to tell with real certainty after your business opens doors, but this will definitely help you rule out some impossible markets.

Another factor you need to consider regarding your audience is whether  you’re targeting your local market (which, in countries like the US or China can be more than big enough) or an international one. This will affect a great many things, such as your content (depending on who you want to reach you might need to offer localized courses), the way of delivery (to easily target an international audience you’ll need a full-featured eLearning platform), even your payment methods.

Another consideration is whether you are targeting the general market (that is, J. Random User on the web) or businesses.

Don’t rule out enterprise training. Offering enterprise training as an outside contractor is a wholly viable business option. Not all enterprises have internal enterprise training programs, and even those that do, don’t cover all their training needs with them. That’s where you, as an independent training contractor could come in and offer a complete training program saving them from the hassle of deploying and maintaining it.

2. Use the right technology and tools

To run a successful eLearning business, it’s important to pick the right technology. After all, eLearning is 50% content and 50% delivery. Delivery refers to speed, UI, ease of use, intuitiveness, features ,  and more. And that is all technology.

Modern technology, high-speed internet, and the emergence of turn-key, full-featured LMS platforms like TalentLMS , have leveled the playing field. With the right tools in place, even a small, two-person company can compete with a big, established training provider — if not in breadth of content, then surely in quality and presentation.

Besides, don’t forget that the technology you choose will affect your scalability options further down the road — i.e. how big your business can eventually get.

You probably want your eLearning business to be infinitely scalable from day one, but that’s not easy (or affordable) to achieve, especially if you’re considering building the learning platform yourself. It’s also something that’s not necessary to address when you first start a training business.

In this case, cloud-based LMS is the best solution , as essentially you offload the scalability problem to your cloud provider, and you’re free to increase your plan (and reach) whenever the need arises.

This flexibility will usually come at a small per-user fee, paid to your Cloud vendor. But, unless you’re at Google scale, it’s still better than paying a huge amount upfront for building your own server farm, plus the salaries to maintain your own IT team.

Build your online training courses in minutes with TalentLMS. The learning management system that’s easy to set up, easy to use, and easy to customize.

3. Think about the content

When we’re thinking about how to start a training business, one of the first things that comes up is content. Because content is indeed the core of your business.

Whether you’re offering Arabian flute lessons to all consumers or Economics 101 to enterprise audiences, your content needs to be top-notch, because this is what will make your eLearning business stand out.

Think polished, professional-looking content , with a high enough production value. No sloppy writing, no boring PowerPoints, no boring videos of talking heads.

Take the time to do it right yourself. Or hire a talented writer, and learn about all the trade tricks that can increase the perceived — and actual — quality of your content (e.g., consistent typography).

The most important decision, though, is the kind of content you’ll invest in. While you might be passionate about Latin, it doesn’t mean others are too — especially not a large enough audience to help you sustain an online training business.

You should also be cautious of uber-trendy subjects, as they may be unsustainable for any significant period of time. Cryptocurrency might be trendy now, but not in the next two years, and the last thing you’d want is to have invested loads of money on content that won’t pay off.

4. Partner with the right people

You might be tempted to wear every single hat in your new business. That’s fair. When you’re starting a training business, chances are you can’t afford to hire a dedicated department for marketing or sales. But, doing it all yourself is not a viable option, either.

Instead, find the right freelancers and partner with them. For example, you can outsource plenty of business administration tasks to a virtual assistant. You can hire freelancers to cover your marketing tasks, and even get instructional designers and subject matter experts to design your courses.

Be honest about your weaknesses and your strengths. And then hire the right people who complement those.

5. Market it

If you have your business license at hand, your content polished and loaded, and your LMS ready to welcome your learners, you might think you’re all set.

But that’s just the first part of starting a training business. The really hard part will be to market your training offering so that enough people sign up.

This all depends on your marketing budget and your ingenuity. At the very least, you should give your website and service a professional and memorable look based on your corporate branding .

Your target audience will also determine how you will market your eLearning offerings. For example, if you target a niche industry (e.g., music production courses), then it would be a good idea to advertise in trade magazines and websites. If you’re competing for enterprise training contracts, you should target websites like LinkedIn, talk to enterprise executives directly, etc.

Of course, if your eLearning business idea is unique and your content well thought out, it might market itself through word of mouth and favorable online reviews. But don’t depend on that  — to paraphrase Glengarry Glen Ross, you should “always be marketing”.

6. Run it like a business

This goes without saying, but if you want to start your own online training business, you would need to treat it like a business, too.

First, you’ll need a quick starter course in economics to learn about revenue, taxes, and  pricing . Don’t assume that you know these things and that running a business is intuitive. Some economic concepts are common knowledge. But most will come as a surprise, or maybe a revelation. A lack of understanding of notions like sunk cost, opportunity cost, and price curves has hurt far too many businesses to mention.

Grasping economic concepts is just the start; equally vital is establishing an LLC business bank account to separate personal and business finances, ensuring legal and financial clarity.

You’ll also need to keep up with the bureaucracy (the IRS doesn’t joke around), keep an eye on your competitors, and be on the lookout for new business opportunities and partnerships.

If what you have in mind is the cliche image of a boss who doesn’t do anything but collect profits each month, you better forget it. Running a business is a 24/7 job.

How to start a training company 101: From theory to practice

Now you know how to start a training business. And even though it’s hard work, there’s never been a better time to dive in. The online training industry is booming and will continue to grow.

Are you considering starting your own training and development company? What’s stopping you? Already a proud eLearning business owner? What lessons did you learn when you started your training business?

Let us know in the comments!

Save time, frustration and money with TalentLMS, the most-affordable and user-friendly learning management system on the market. Try it for free for as long as you want and discover why our customers consistently give us 4.5 stars (out of 5!)

Try for free!

Originally published on: 13 Jul 2018

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How to Start a Computer Training Institute – Complete Guide

• January 13, 2024
• by Next What Business Research Team

In the last few years, the demand for computer education has been on the rise, making the establishment of a computer institute a promising venture in India. This SEO-optimized article provides a step-by-step guide on how to start and successfully run a computer institute, catering to the growing need for digital literacy.

You can start your computer training institute or you can buy a franchise of a reputed brand. An experienced computer training franchise brand can help you with setup, operation, certification, and marketing.

14 Steps to Start a Computer Institute Business

Step 1. analyze the market and identify niche.

Before diving into the venture, you must conduct thorough market research to identify the specific niche or focus of your computer institute. While selecting a niche, consider factors such as target audience, location, and the type of courses you plan to offer.

Step 2. Create a Business Plan

Before getting into the venture create a detailed business plan . Write your business objective and mission statement. Fix your business ownership pattern.

Calculate the total startup capital investment required. It may include establishment costs, resources, and marketing expenses.

What are the training and value-added services you will be going to offer? Design a curriculum professionally for your computer training institute.

Fix the pricing. Plan for your staffing requirements. Create a marketing plan for advertising and marketing policy. Identify your business demographics and target niche.

Step 3. Legal and Regulatory Compliance

If you are looking forward to starting and running a legally compliant computer training institute, registering your business is a must. There are various business structures available as per your resources and scale of operation. You can go for proprietorship, or partnership, or form a private limited entity.

Ensure legal compliance by registering your computer institute and obtaining the necessary licenses. Familiarize yourself with the educational regulations and standards set by relevant authorities in the region.

Step 4. Select the Location for the Computer Training Center

As an educational institute, business location is an important factor to be successful in this business. You can select a location in a high-traffic area and near other education institutes like schools, colleges, and universities.

Step 5. Infrastructure and Facilities

Create a conducive learning environment by investing in adequate infrastructure. Set up well-equipped computer labs with the latest hardware and software. Ensure comfortable seating arrangements and a positive ambience for effective learning.

Step 6. Course Curriculum Development

Develop a comprehensive course curriculum that aligns with industry standards and addresses the needs of your target audience. Consider including courses on programming languages, software applications, and emerging technologies.

Step 7. Qualified Instructors and Staff

Recruit experienced and qualified instructors with expertise in the subjects you offer. Ensure that your staff is not only knowledgeable but also skilled in effective teaching methodologies.

Read:   Best Tech Startup Business Ideas

Step 8. Technology Infrastructure

Invest in a robust technology infrastructure, including high-speed internet, multimedia projectors, and other audio-visual aids. Embrace e-learning platforms for a blended learning experience.

Step 9. Student Enrollment Process

Streamline the student enrollment process with an online registration system. Provide clear information about course details, fees, and any prerequisites. Implement an efficient student management system.

Step 10. Financial Planning and Pricing

Develop a financial plan outlining startup costs, operational expenses, and potential revenue streams. Set competitive yet sustainable pricing for your courses, considering the value you provide.

Step 11. Collaborations and Partnerships

Forge collaborations with industry professionals and businesses to enhance the credibility of your institute. Partnering with technology companies can provide access to the latest tools and resources.

Step 12. Government Affiliation for Computer Institute

You can apply for Government affiliation from AICSM ( All India Computer Shaksharta Mission). This Government agency provides affiliation for different certified courses, diploma courses, PGDCA courses, and advanced diploma courses. You can go to the site for more information https://www.aicsm.com/.

Step 13. Arrange Fund

Financial resource is the most important thing in any business. According to the plan, you will need to arrange cash for investment. If you don’t have that capital, you can apply for a loan. and you have several options here too.

First of all, you can buy computers and other equipment from a hire purchase leasing agreement with an NBFC company. These companies offer loans on movable properties.

Also, you can apply for a business loan in any local bank. In that case, you will need to provide collateral there. Also, you must have a proper IT file that ensures your credibility.

Read: Best Business Loans In India

Step 14. Have a Marketing Plan

Concentrate on giving a solution to the students in a friendly manner. Publish advertisements in newspapers that are in the field of education and jobs. Conduct seminars. Conduct free workshops on your offered services detailing the benefits of the courses.

Read: Growth Marketing Hacks For Small Businesses

Try to give some value addition with your courses like job assistance or career assistance. Develop a website and create an effective online presence for your computer training institute. Go for some social media campaign. Regularly update your blog focusing on how computer advancements affect the workplace and how training in new applications can help students advance at work.

Build a relationship with HR professionals, small business owners, and corporate executives. Ask successfully passed out students to give feedback on the site about their experience throughout the session. Arrange an online facility for students to have training at their places

Cost of Starting a Computer Institute in India

Starting a computer institute in India involves various costs, ranging from infrastructure setup to operational expenses. The following breakdown provides an overview of the key expenses you might incur when establishing your computer education venture.

1. Infrastructure Costs:

1.1 physical space:.

• Description: Leasing or purchasing space for classrooms, labs, offices, and common areas.
• Estimated Cost: Varies based on location, size, and facilities.
• Considerations: Choose a location accessible to your target audience with sufficient space for classrooms and labs.

1.2 Classroom Setup:

• Description: Furniture, whiteboards, projectors, and other classroom essentials.
• Estimated Cost: ₹50,000 – ₹1,00,000 depending on the size and quality.

1.3 Computer Labs:

• Description: Computers, servers, networking equipment, and necessary software.
• Estimated Cost: ₹5,00,000 – ₹10,00,000 based on the number of computers and specifications.

1.4 Interior Decor and Amenities:

• Description: Decorative elements, lighting, air conditioning, and amenities for a conducive learning environment.
• Estimated Cost: ₹1,00,000 – ₹3,00,000 depending on the scale and quality.

2. Educational Resources:

2.1 course materials:.

• Description: Textbooks, reference materials, and educational software.
• Estimated Cost: ₹50,000 – ₹1,00,000 depending on the courses offered.

2.2 Licensing Fees:

• Description: Fees for licensing educational software and tools.
• Estimated Cost: Variable, depending on the software used.

3. Technology Infrastructure:

3.1 computers and software:.

• Description: High-quality computers, servers, and licensed software.
• Estimated Cost: ₹5,00,000 – ₹10,00,000 depending on specifications.

3.2 Internet Connectivity:

• Description: High-speed internet for labs, research, and online resources.
• Estimated Cost: ₹20,000 – ₹50,000 per month.

4. Staffing and Salaries:

4.1 instructors:.

• Description: Salaries for qualified instructors and teaching staff.
• Estimated Cost: ₹2,00,000 – ₹5,00,000 per instructor per annum.

4.2 Administrative Staffing:

• Description: Salaries for administrative and support staff.
• Estimated Cost: ₹1,00,000 – ₹3,00,000 per staff member per annum.

5. Marketing and Promotion:

5.1 digital marketing:.

• Description: Website development, SEO, and online advertising.
• Estimated Cost: ₹1,00,000 – ₹3,00,000 for initial setup and ongoing campaigns.

5.2 Printed Materials:

• Description: Brochures, pamphlets, and promotional materials.
• Estimated Cost: ₹20,000 – ₹50,000 for design and printing.

6. Legal and Licensing:

6.1 registration and licensing:.

• Description: Legal fees for registering the institute and obtaining necessary licenses.
• Estimated Cost: ₹50,000 – ₹1,00,000.

7. Miscellaneous Expenses:

7.1 utilities:.

• Description: Electricity, water, and other utility expenses.

7.2 Maintenance and Repairs:

• Description: Routine maintenance and repair costs for equipment and facilities.
• Estimated Cost: ₹50,000 – ₹1,00,000 annually.

The Total Estimated Initial Cost of starting a computer institute in India is in the range of ₹20,00,000 to ₹50,00,000

These estimates are indicative and can vary based on factors such as location, scale, and specific requirements of your computer institute. It’s essential to conduct detailed research and planning to create a more accurate budget for your unique venture.

Frequently Asked Questions

What are the key steps to legally establish a computer institute in india.

To establish a computer institute in India, you need to register your institute, obtain the necessary licenses, and adhere to educational regulations. Consult local authorities and educational boards for specific guidelines.

How can I determine the right niche for my computer institute?

Consider factors such as the demographics of your target audience, the local market demand, and the specific courses you are passionate about or have expertise in. Conduct thorough market research to identify gaps and opportunities.

What infrastructure is essential for a computer institute?

Essential infrastructure includes well-equipped computer labs with up-to-date hardware and software, comfortable seating, high-speed internet, multimedia projectors, and audio-visual aids for effective learning.

How do I recruit qualified instructors for my computer institute?

Recruit instructors with relevant qualifications, industry experience, and effective teaching skills. Conduct interviews and assess their ability to communicate complex concepts clearly and engagingly.

What courses should I include in the curriculum of my computer institute?

Develop a curriculum that aligns with industry standards and includes popular courses such as programming languages, software applications, and emerging technologies. Regularly update the curriculum to stay relevant.

What is the enrollment process for students in a computer institute?

Implement an online registration system to streamline the enrollment process. Provide detailed information about course offerings, fees, and any prerequisites. Ensure transparency and ease of use for prospective students.

What financial considerations should I keep in mind when starting a computer institute?

Develop a comprehensive financial plan that includes startup costs, operational expenses, and potential revenue streams. Set realistic pricing for your courses, considering the quality of education you provide.

Are internship and placement programs necessary for a computer institute?

Yes, internship and placement programs enhance the employability of your students. Establish connections with companies for potential job opportunities and provide a platform for students to gain practical experience.

• Business Plans Handbook
• Business Plans - Volume 09
• Computer Training Service Business Business Plan

Computer Training Service Business

BUSINESS PLAN       ENHANCED OCCUPATIONS CENTER

1211 Bailey Drive Seattle, Washington 98121

Computer training services have an excellent profitability level and growth rate. Our competitive edge along with new training techniques puts EOC at the forefront of training services. We are living in an age where computer knowledge is a must and the market for computer training services is booming.

EXECUTIVE SUMMARY

Company history, market analysis summary, business strategy & implementation, management summary, financial plan.

Enhanced Occupations Center is a computer training service business located at 1505 N. Fifth Street, Seattle, Washington. This business plan was developed for the purpose of a business loan in the amount of $71,500. Our projected sales for 2000 alone are $122,448 and our projected profits are over $30,000.

Computer training services, as shown in our plan, have an excellent profitability level and growth rate. Our competitive edge along with new training techniques puts EOC at the forefront of training services. We are living in an age where computer knowledge is a must and the market for computer training services is booming. Our training center will differ from the traditional computer training services (usually offered by colleges and universities) because of our added personal touch.

The Enhanced Occupations Center (EOC) knows firsthand that computer training has to meet all of its customers' needs in order to have a tangible lasting impact. When you measure across multiple customer segments—each of which has its own priorities—you see how much more training must do to consistently and simultaneously satisfy participants, managers, and executives. Training then can move to close those gaps and deliver more real value. Closing those gaps between employer skill needs and employee skills development is the main objective of EOC.

EOC's other objectives are:

• To meet the computer training needs of computer users and area businesses by the way of Skill Assessment and Goal-Based Training.
• Retain new and current students through Step-Level Based computer training.
• Re-assess students upon completion of computer training to record skill level improvements.
• Monitor outcomes of student completions after a 30-day period to track new employment or computer-related improvements.
• Adjust the computer training program as needed and according to outcomes.
• Continue to assess our own staff's computer training skill level and effectiveness.
• Sales of $122,448 in 2000 and $200,192 by 2002.

EOC's mission is to understand what our students and businesses hope to achieve and dedicate our computer training and development to the fulfillment of those goals. The computer training we provide is contributing visibly and substantially to the fulfillment of our area business's strategies.

EOC will maintain financial balance, charge a high value for our services, and deliver an even higher value to our clients. EOC will make computer user techniques accessible to hundreds of computer users who would otherwise not have the updated knowledge to use them. EOC will make a profit and generate cash. We will provide a rewarding work environment and fair compensation to our employees, ultimately provide excellent value to our customers and a fair return to our owners.

Keys to Success

EOC's keys to success include: implementing an effective cash flow plan, achieving efficiency, running our training like a business, and maintaining a serious business discipline to everything in our training.

EOC's cash flow plan is to:

• Maintain enough money on hand each month to pay the cash obligations the following month.
• Identify and eliminate deficiencies or surpluses in cash.
• Alter business financial plans to provide more cash if deficiencies are found.
• Invest any revealed excess cash in an accessible, interest bearing, low-risk account, such as a savings account or short-term CD or T-bill.
• Eliminate credit and terms to customers.
• Clearly understand the computer training market, distributions costs and competition, and continually adjusting accordingly.
• Keep enough cash, as an added cushion for security, on hand to cover expenses.
• Reduce accountant expenses by producing our own summary statistics and projections.

To achieve effectiveness EOC will:

• Link our training and development to business strategy by understanding what our customers hope to achieve and dedicating training and development to the fulfillment of those goals.
• Focus on business issues rather than training content by working tirelessly to offer training that matches new and emerging demands.
• Let our customer demand shape our training and development offerings by providing a core curriculum designed to train individuals in basic skills and core competencies. We will also conduct ongoing needs assessments across the organization aimed at making training more strategic and providing training that has more business impact.
• Clarify our training and development business mission by avoiding trying to be all things to all people. EOC will offer more than training to develop employee skills. The training EOC will provide will also contribute—visible and substantially—to fulfillment of our customers' business strategies.
• See training and development as an enterprise, not as a function by:
• 1. Maintaining intense focus on our customers, their issues, and their needs.
• 2. Being systematic in our efforts to meet those needs efficiently, consistently, and reliably.
• 3. Daring to pursue missions that are linked to the business strategy and focused on business issues; willingly tackling big challenges, even those that are difficult and risky; being ambitious, alert, confident, and pragmatic.

To achieve cost efficiency EOC will:

• Expose hidden costs for businesses by allowing them to see their "true" training costs such as lost productivity, wasted training investments, or lost opportunity. Teaching these businesses how to measure training costs, and what they are getting back from their training.
• Aggressively reduce costs by eliminating duplication.• Build and maintain reliable systems and processes by putting reliable training and development systems and processes in place.
• Operate as a variable cost, not a fixed expense, by understanding that customers spend only at their own initiative. Making training a variable cost makes especially good sense now that the pace of change in business—and the resulting demands for learning—are accelerating so dramatically. We found that there's no better stimulus to innovate, improve, and become more efficient than having to earn the right to serve customers, each and every day.
• Be flexible and opportunistic in sourcing by strategically linking and focusing on business issues, allowing customers to consistently define the value derived from the training. Clarify precisely what our customers expect from the training; negotiate a results contract; guarantee customer satisfaction.

To maintain a serious business discipline EOC will:

• Continually adapt to ongoing change in the business environment.
• Promote learning not as an ideal but as a way to fulfill specific business-driven objectives.
• Be entrepreneurial—live with risk.
• Structure training to provide exactly what is needed.
• Divide customers into segments and provide each segment appropriate forms of value.
• Document customers' expectations.
• Write results contracts specifying value to be delivered, at what price, customers' role in achieving targeted results.
• Offer service guarantees.

The Enhanced Occupations Center (EOC) is a product of a similar computer training program developed and implemented by Serena Bolton, for the University of Washington Office of Community and Business Partnerships. The program was developed for the University of Washington to provide basic computer training to the North Seattle Community area residents and Peters school's Leadership Academy.

The training was provided for four parents per session, two sessions per week for 15-20 sessions. Upon completion of the program the students will received a certificate. The sessions were made up of four core areas of Microsoft Office® training and those core areas were:

• Word Processing
• Access Database
• Publisher 98

Serena learned from the project and the community that there is a growing need for computer training that is based on the student or employer's goals and skills assessment needs. After the four-month project ended, and for a year after the program, Serena analyzed, researched, and redeveloped the program based on those needs.

The Enhanced Occupations Center differs from the University of Washington project to the following:

• Training is based on skill assessment and goals
• Outcome of the training is monitored
• Microsoft Office User Specialist (MOUS) Testing is offered
• Students are retained through Step-Level program
• Training is re-evaluated continuously
• Other occupational programs will be implemented in conjunction with the computer training, such as the Secretarial Program

During her year of research and studies, Serena developed her knowledge base of curriculum development and delivery, return on investment for Technology-Based Training (TBT), training management systems, development teams for creating TBTs, ensuring transfer of learning to the job, leveraging technology for human performance improvement and computer training statistics.

Now Serena was ready to bring all of the above components together, along with the communities' needs, and package them into a plan for the birth of her vision. Basing the program on the same centralized idea, Microsoft Office® Training, Serena created the Enhanced Occupations Center.

The computer training project developed for the Leadership Academy and AECC21, by Serena Bolton, has been maintained by the University of Washington Office of Community and Business Partnerships, and is taking place at the Maple Business Center in Seattle. After speaking with Martin Rawlins, Director of the Office, there is still a growing need for basic and advanced computer training. Martin has offered technical assistance and support to EOC and the assistance has been welcomed and accepted.

EOC has also been approved by the Microsoft Office User Specialist Program to operate as an Authorized Test Center. This approval gives EOC full authorization to use the Microsoft Office® logo on our printed and televised materials. Microsoft will also provide the security of having MicroShare, a technical support team, available to EOC 24-hours a day.

Company Ownership

EOC is a sole proprietorship and operated by Serena Bolton, a Certified Microsoft Office User Specialist. Serena has eleven years of hands-on computer use and training experience, and is also a Microsoft Certified Testing Administrator.

Start-up Summary

Total start-up expense (including professional fees, website, and related expenses) come to $79,454. Required start-up assets include $22,880 in short-term assets (office furniture, etc.) and $15,000 in initial cash to handle the first three months of training operations as sales play through the cash flow. The details are included in the following chart.

Company Location and Facilities

The Enhanced Occupations Center will be located at 1505 N. Fifth Street, Seattle, Washington. The suite is approximately 850 square feet and encompasses two offices, a receptionist area, and a 700-foot open training area. The suite is housed inside a secure building. There are restroom facilities and a drinking fountain located in the foyer area. The doors on the building automatically lock at 4:55 P.M. Anyone entering after that time must use a personal code.

The building is located between Marshall and Stanton roads and is near one of the state's largest employers, General Hospital. Other businesses located in the building are: Private Management, Temporary Placement Services, Pager Company, and a Credit Counselor business. The building is surrounded by restaurants, stores, etc.

EOC will offer the following training and assessment services. Each element of service will be implemented in overlapping phases.

Microsoft Office®-based computer training including the following:

• Word Processing Software
• PowerPoint Presentation Software
• Access Database/Customer Records Software
• Excel Spreadsheet/Invoicing Software
• Publisher Desktop Publishing/Graphics Software
• Outlook E-Mail/Calendar/Scheduling Software
• FrontPage Web Page Development (coming soon)
• Internet Online Technology

The Occupational Skills Assessments are for the following areas:

Office Skills Testing

• Receptionist
• Secretarial
• Customer Service

Call Center Testing

• Telemarketing
• Data Analysis

Office Management Testing

Computer literacy testing.

Microsoft Office User Specialist (MOUS) Certification Testing

Payment Methods

Class tuition payments must be paid to EOC in full, before the student can take a class. EOC will offer several payment options to the student such as: Visa, MasterCard, money orders, and personal checks.

Service Description

We will provide core curriculum designed to train individuals from basic computer skills to certification competencies. Students will be retained through Step-Level Based Training indicated below:

• Basic/Level 1 —consists of students who have had little or no computer training.
• Advanced/Level 2 —consists of students who have had at-home or on-the-job experience with the majority of software packages.
• Intermediate/Level 3 —consists of certification training of students in preparation for the Microsoft Office User Specialist Certification Test.
• Microsoft Office User Specialist Program—EOC is part of the MicroShare family of Authorized Test Centers (ATCs) that administer and offer assessment tests for the Microsoft Office® User Specialist (MOUS) program. About 90 percent of the Fortune 500 companies use Microsoft Office products. An ever-increasing number of individuals in these companies are looking for ways to give themselves a competitive edge to move up the career ladder.
• As an ATC, we have the opportunity to give our customers this competitive edge by helping them prove their expertise and skill in using Microsoft Office products. When passing or failing the test the student will receive a printout stating the results of the exam to take with them. If the student has passed the test, they will receive a Certification certificate in the mail 2-4 weeks later.

Microsoft Office User Specialist Certification Test

The test consists of actually taking the exam to be come a Microsoft Office User Specialist. This certification will give the student the credentials needed to prove that the student knows how to use Microsoft Office Applications efficiently and productively.

EOC believes that assessing a customer before and after a class will give us the real value of our training. EOC also will follow up 30 days after the training to see if the student actually retained what was learned and if the student was able to apply the skills in their current environment.

EOC also believes in assessing our own staff. We will conduct ongoing Skill Level Needs Assessments of our own employees across the Center, aimed at making computer training more strategic and providing computer training that has more of a business impact. We will continually seek to be effective for future student and business needs. Our key focus is to utilize our program outcomes to improve and increase our computer training effectiveness in the workplace.

EOC Company Assessment Program

EOC will provide an assessment service to local businesses as their pre-interviewing process. There will be a fee attached to this service. The assessment appointment will be by the company and they will give instructions as to our location, etc. EOC will only do business transactions with the company.

Training Schedule

The typical computer training class will run 2 hours, twice a week, for four weeks or a total of 16 hours of training. Our capacity for weekly classes, for one month, would be a total of 72 students.

Our workshops are one day, eight-hour classes. These classes are geared towards the individual wanting to brush up or learn a skill quickly without the long-term commitment.

The computer training classes will be scheduled as listed below. The specific subject of the class won't be established until we receive customer response to advertising and promotions.

Tentative Class Schedule

Competitive Comparison

EOC differs from the traditional learning environments where the classes are large and sometimes overwhelming to new students. EOC believes that by having smaller classes (no more than 8 students) the trainer can be more attentive to the majority of the students' needs. We focus on quality training, not quantity. Our fees are justified by the specialization of our personalized services.

Sales Literature

Once we learn the immediate needs of our typical customer, we can create our marketing literature to address these problems and our solutions to them, such as:

Are you being turned down for jobs because you don't know Windows, Microsoft Word, or PowerPoint? If so, call the Enhanced Occupations Center at 643-1000 for personalized hands-on training in the most popular software packages.

EOC will capitalize on the 80-20 rule and target low-maintenance customers that bring us the most revenues for the least effort. According to W.E.B. Business Consultants, 80 percent of computer training revenues come from 20 percent of our customers. We will use a program for tracking customers, sales, and our time. And then we will focus our efforts on the best 20 percent of our customers. We will target these people first and give them preferred status. EOC will then market our services to everyone else. We will "weed out" the customers that want to nickel and dime EOC, and make us rework a project over and over while they keep changing their minds about what they want.

EOC's sales literature includes:

• Business Cards
• Newsletters
• Introductory Letters
• Promotional tote bags, etc.
• CompuFax Sheet
• Web Presence

Enhanced Occupations Center will maintain the latest Windows® capabilities including:

• Complete e-mail facilities on the Internet, for working with students directly through e-mail delivery of schedules and information.
• Complete presentation facilities for preparation and delivery of multimedia presentations on Windows machines, in formats that include on-disk presentation, live presentation, or video presentation.
• Complete desktop publishing facilities for delivery of regular advertising and promotional materials.

Future Services

We will be adding these products and services in the near future:

Secretarial Training Classes —The student will learn about daily routines, telephone usage, mail services and shipping, travel arrangements, keeping accurate records, office machines, telecommunications equipment, computer systems, database management systems, computer communications, computerized spreadsheets software, data security, keyboarding skills, word processing, computer terms, writing business letters, and other written communications, forms of address, legal documents and terms, correct English usage, spelling, pronunciation, punctuation, numerals, bookkeeping and accounting, business and personal taxes, banking, special business and financial information for the small business secretary, and career advancement. Retail Self-paced Learning manuals —The student will be able to order or purchase outright, computer workbooks to use as added supplements. Senior Citizens Classes —Seniors will be picked up at their location and brought to the center for two hours to learn the basics of using a computer. These students will not be able to keep materials. This service will be at a senior discounted rate. Web Page Design Classes —The student will learn the basics of how to design a web page. This class will be a 2-8 hour class and will have a fee of $135 tuition and $20 for the book. Computer Question/Help desk —This service will only be available to current students who have computer questions related or not related to the subject they are currently studying.

The U.S. Census Bureau County Population report from 1998 states that the 14 most common purposes of the computer being used at home are word processing, calendar/scheduling, e-mail, bookkeeping, customer records, inventory control, invoicing, sales/marketing, desktop publishing, graphics and design, analysis, programming, spreadsheets and databases. The number one main purpose for computer use is word processing. The number one software used for these applications is Microsoft Word.

EOC will be focusing on new computer users and employed computer users that need to gain skills or update current skills. Our most important group of potential customers are those employed with high-technology businesses. These are entry-level employees or managers. We realize businesses do not want to waste their time or risk their money with training organizations that are fast paced with low skills retention outcomes.

Market Segmentation

The U.S. Census Bureau County Population report from 1998 states that there are approximately 436,084 people living in King County. As of the fall of 1989, nearly 1 in 3 persons age 3 and above will have used a computer. Overall about 1 in 6 adults has a home computer. More than 1 in 3 adults uses a computer at work. Women use computers 43 percent more than men. Persons in managerial and professional positions (56 percent) and technical and administrative positions (55 percent) were most likely to use computers.

Target Market Strategy

EOC will focus on the following segments. These segments are more interesting than other groups because they have the specific computer training needs EOC intends to meet.

• Microsoft Training for Fortune 500 company employees.
• Training real estate agents on realty software and basic Windows and Microsoft Office software.
• Training real estate agents on basic desktop publishing skills—scanning color photos, creating flyers for property, etc.
• Training physicians in specific specialties to use their patient management software.
• Training people on how to get the most from the Internet.
• raining business people on how to keep up with their websites, from e-mail management to web page creation.
• Training office personnel on how to use Microsoft Office or other office packages.
• Training the first-time computer owner on how to use their home PC.
• Setting up newsletter templates and teaching businesses how to keep up with the in- house or company newsletter.
• Training sales managers on how to use database software to track their sales and marketing functions.
• Training individuals who are looking for better employment on how to use the latest software packages.

These strategies are most effective when put into a formula in the following order:

• Identifying the symptoms
• Diagnosis of the problem
• Follow-up/Outcome Management

Additional Target Marketing Strategies

Our slogan "Training with a personal touch" emphasizes one of our major benefits and we will use this slogan throughout our literature, advertising, and graphics.

The following functions will be assigned to our marketing tools:

• Get name recognition
• Obtain leads
• Turn qualified prospect into a customer
• Ensure customer loyalty
• Stimulate training Center traffic
• Sell service directly
• Introduce new service
• Sell a special service package

The following are low cost/no cost marketing methods:

• Form relationships with noncompeting businesses.
• Get to know other computer professionals.
• Combine services in virtual corporations to provide turnkey solutions to clients.
• Do cooperative mailings with other noncompeting professionals.
• Volunteer to speak in clubs, associations, workshops, or seminars on our specialty.
• Periodically ask customers for referrals.
• Join a barter exchange.
• Produce a periodic newsletter.
• Write articles for local newspapers or upload them to Internet bulletin boards.
• Join Internet newsgroups and mail lists.
• Submit press releases.

The following are for fee marketing methods:

• Join associations
• Conduct seminars
• Conduct contests
• Offer freebees

EOC has two marketing formulas in place and they are:

• Get a list of companies together that we think may need our services (such as new businesses from the County Clerk's office or the Seattle Journal ).
• Call these people and find out the contact person and if they need our services.
• Mail a letter, brochure, and card to the interested companies.
• Follow-up with another call to the contact person.
• Continue to call these people periodically.
• Keep good records of companies and contact logs.
• Ask them if they would like a FREE subscription to our computer newsletter that we will fax them periodically.
• Fax the newsletter to those who are interested, and include mail enrollment information as well. Mail information to those people who don't want newsletters but are still interested in our services.
• Follow-up in a week to see what they thought and if we can help them with anything.
• Continue to send our fax newsletter regularly.
• Keep good records of contacts and logs.

Other Strategies:

• Join America's Learning Exchange resource database that will promote our training to employers, workers, and life-long learners via the Internet.
• Create alliances with grassroots organizations and staffing organizations.
• Assist in job placement upon completion of Certification testing.
• Create website for schedule information, applications, and book purchasing.
• Register with government programs for SBA certification and other government procurement opportunities.
• Network amongst family and friends for "word of mouth" opportunities to gather referrals.
• Contact students from previous classes.

Market Needs

Our target market is very dependent on reliable information technology. They use the computers for a complete range of functions, beginning with core administration information such as accounting, shipping, and inventory. They also use computers for communications within the business and outside the business, and for personal productivity. The businesses are not, however, large enough to have dedicated computer training personnel such as the MIS departments in large businesses. Ideally, they come to us for a long-term alliance, looking for reliable training service and support to substitute for the lack of their in-house trainer. These are not businesses that want to shop for rock-bottom prices. They want to have reliable providers of training expertise.

Market Trends

One important trend is that we live in an age where one-stop shopping is the preferred purchasing method. All you need to do is head down to your local Wal-Mart Supercenter for a 31-inch television, diapers, and a gallon of milk, while you simultaneously let them rotate your tires and have your hair done.

Now the technical professional has a similar resource. With the growing popularity of the Microsoft Office User Specialist Certification and use of Microsoft Office products, EOC is offering students the "one-stop-shop computer training and certification" approach. A student will no longer have to go from one seminar to another, or from one instructor's methods to another. At EOC students can begin at the basic level of instruction and follow through all the way to certification, without going through the added stress of familiarizing themselves all over again.

Market Growth and Industry

According to the America's Career Infonet Report, the top three fastest growing occupations in Washington are:

• Computer Engineers—102 percent increase forecast between 1994 and 2005.
• Systems analysts, electronic data processing—98 percent increase between 1994 and 2005.
• Electronic pagination system operators—80 percent increase between 1994 and 2005.

Listed below are the occupations with the largest number of projected openings in Washington during the 1994-2005 time period.

• General Office Clerks
• Clerical and administrative support workers
• Receptionists and information clerks
• Systems analysts, electronic data processing

All of the above occupations will require computer knowledge or computer training from their candidates.

By the year 2002, almost every household will have a computer and almost all businesses will be utilizing a computer for one reason or another. Computer training will no longer be a choice—it will be a requirement. EOC will be in place and established, already serving the training needs of employment candidates and businesses.

Among industries, computer use was most common in finance, insurance, and real estate, where 2 in 3 workers used them. According to Training Magazine 's 1999 Industry Report in 1999, training budgets crept up to $62.5 billion. Of that sum, $15 billion will go to outside providers of training products and services. Of all formal training 33 percent will be devoted to teaching computer skills. Of all computer-skills training, 74 percent of the training will be delivered in a classroom by a live instructor.

Competition and Buying Patterns

EOC's main competitors could be considered local colleges, universities, and continuing education providers, but in reality they are not.

In a sense, these "competitors" actually welcome computer training companies who cater to the smaller class sizes and novice computer users. It gives them the opportunity to cut back on waiting lists and also expedite their schedules, increasing the quantity and decreasing the quality. Computer Training companies rank second in selected training sources organizations choose to utilize.

EOC has heard time and time again, from students who have withdrawn from educational institutions because the classes are "too large and move too quickly through the materials." These students want and need computer training classes that are small and Skill Level Based oriented. The students also want improved teaching methods outside the traditional lecture learning style. They seek retention of skills learned. They want hands-on learning and they want to be able to go home or to work and begin using their new skills right away. Here are some other reasons that people will want to come to EOC for training:

• They have specific projects they want to create and their training will be learning- specific.
• They only need to learn a few things about a program and do not need a full course.
• Their schedule varies and they need a flexible training schedule.
• They are in a hurry. They do not have time to fit in a class at the local university or college. They want to be trained now!
• They are nervous in large groups or formal education facilities and want a more relaxed learning environment such as our Center.
• They feel like they are slow learners and would be more comfortable in a Center environment.

According to the American Society for Training and Development (ASTD), "leading edge companies are responding to the need of skilled employees by providing more training (usually outsourced) because it makes sense from both a business standpoint and from a recruitment standpoint," said Laurie Bassi, ASTD Vice President of Research.

The huge need for skilled employees is being driven by technology and companies are scrambling to meet the technological requirements of their business.

The 1999 State of Industry report found that most firms increased the amount of money they spent on employees by about $150 per employee from 1996 to 1997, but that the leading edge firms surveyed doubled that with an average increase of $300 per employee. Typical total expenditures for training grew from $1.4 million in 1996 to $2 million in 1997 for average firms, and leading edge firms increased spending from $3.4 million to $4.1 million in the same period. Projected expenditures for 1998 show that the gap between the average firm and leading edge firms will continue to widen, with industry average increasing to $2.1 million while leading edge firms are projected to spend $4.7 million on training.

ASTD has found that companies that invest the most in workplace learning find higher net sales per employee, higher gross profits per employee, and a higher ratio in market-to-book values, compared with companies who invest less in workplace learning.

The information technology and transportation/public utility sectors spent the most on training ($3.9 million and $3.8 million respectively) and these sectors also led in terms of money spent per employee on training ($1,004 per employee and $943 per employee respectively).

Outsourcing of training grew by 20 percent, from $461,000 per firm in 1996 to $513,000 in 1997, and was predicted to grow to $522,000 in 1998.

In 1998 job-specific technical skills (including the use of technology) were the most frequent kinds of training delivered (17%), followed by management and supervisor training (12%), computer literacy and applications training (12%). Bringing up the rear was executive development (4%) and basic skills (2%), all which were up from 1996.

The use of learning technologies in training was on the rise—with an increase of 50 percent— but was still relatively low overall.

After carefully researching the computer training market, it has been discovered that some students are more concerned with how you train than with what you are training, even though the two concepts are equally important. EOC focuses on customer care.

The nearest Microsoft Office User Specialist testing center is in Redmond. EOC will be the first in MOUS Training Center to make its presence in Seattle. This groundbreaking opportunity gives EOC time to establish and maintain ongoing relationships with area businesses and students to gain their loyalty should another center open in Seattle. The key element in purchase decisions made at the EOC client level is trust in the professional reputation and reliability of the training center.

We develop marketing materials based on the symptoms of our customers and then we coordinate those materials to focus on solving the typical customer's symptoms. We will then obtain lists of people that fit our typical customer's characteristics.

Our business strategy is to develop a list of people that would most likely exhibit the "symptoms" we have determined our typical customer would have. Once we have our list we will consistently approach them about our services.

One way of approaching our prospects would be the Letter-Series Method. The Letter-Series Method consists of sending our prospects a series of four different professionally written letters (1 per week) before we ever call them. The letters would be personal, meaning the letter would state "Dear Mr. Smith" instead of "Dear Prospective Customer." By sending customers four letters we will establish EOC in their minds as a professional, persistent business entity.

The letters will be written in advance. They will cover a different topic each time. They will contain computer hints or a copy of our newsletter. We won't try to push or sell in these letters. By the fourth letter, they will know that we intend to call them. We will make sure we do call them when we say we will.

Here is the possible structure for our four letters:

Introduce ourselves and our philosophy. Build trust. Don't try to sell in this letter. Go over our attitudes, specialty, history, qualifications, and philosophy. It will be like a resume to introduce EOC.

Introduce our company.

Letter three

Cover a topic we feel may interest the prospect based on our knowledge of their "symptoms" and characteristics.

Letter four

Cover another topic we feel may interest them and let them know we will be calling on a specific day/time.

We will then create reminder and follow-up letters as well. These letters will include:

• Appointment reminder
• Thank you for the appointment
• Broken appointment/no show—will call back later
• Thank you for your business
• Thank you for your referral

EOC will make it a point to sign and hand-address our envelopes. We believe this will significantly increase the probability of our letters being opened. And an individually signed letter is much more personal.

On the fifth week, we will call to make an appointment to come in and talk with the prospect. We will have a written telephone script before we start calling.

A Harvard Business School study indicates that it "takes five contacts from an unknown company to an individual before he or she will feel comfortable enough to do business with the company." We will start with 350 or more prospects. We won't mail them all at once. We will stagger the mailing so that we will be able to contact them personally after they have received their fourth letter. This will be our initial implementation of the business, along with our current waiting list of students.

That list includes:

Once our students respond to our advertisements or referrals, they will enter into our pre- registration process. Once they have submitted their registration form/agreement letter and payment, they will be invited to the orientation and skill assessment. After they have been assessed they will be placed in a basic beginner's, advanced, or intermediate class— whichever meets their training needs.

After students complete their level they will be assessed and an outcome report will be written. Each student will be evaluated after each level they pass. The student will then again be placed. Once the student has completed all of the levels, or does not want to go any further, they will have a closing assessment. Each student will receive technical support for 30 days after which they will be contacted and a follow-up report will be done on the skills they have learned and the skills they use.

Competitive Edge

We will start with a critical competitive edge: there is no local competitor we know of that offers the MOUS Certification testing, small retention based classes, or individual student attention. Most of the local training facilities are not flexible to students' needs. Our positioning on this point is very hard to match, but only if we maintain this focus in our strategy, marketing, business development, and fulfillment. We should be aware that the tendency to dilute this personal touch, with larger classes that require longer student commitment, could weaken the importance of our competitive edge.

Marketing Strategy

Marketing in a high-end computer training business depends on recognition for expertise. It starts with our known contacts in positions to recommend us, and continues with long-term efforts to develop recognition in professional forums.

We will develop and maintain a database of people in the right positions. It starts with contacts we bring in as we start the business. From there we add enquiries and participants in forums and seminars, and newsletter subscribers. We use the database to make regular contact with mailings for additional forums and seminars.

Pricing Strategy

Seattle Community College's Continuing Education offers similar courses to EOC. Seattle prices its computer classes at $119 for 5-8 hours of training and $20 for the book. We will follow suit but market our classes at $125 for the class and $20 for the book. We can ask for more because our classes are smaller and we are able to give more individualized attention to our students. We also are able to give discounts on some of our manuals because we manufacture them ourselves.

The going rate for private training is between $25-$60 per hour depending on what is being taught. For businesses the rate is between $40-45 per hour for on-site training of 1-2 students, with a minimum of a two-hour visit. If people are going to have a large group trained at their location, we would charge a per person rate instead of an hourly one. For an 8-hour course, we would charge $300 for the first two students, and $110 for each additional student. Our fees will be set to cover a reference book, training, and 60 days of follow-up phone support.

For the periodic Computer Upgrading workshops, a two-hour class, the fee will be $49 per person, and includes a copy of "How to buy the right computer."

For the periodic Basic Four workshops, a one-day or eight-hour class, the fee will be $179 per person, and includes a workbook, copies of "How to buy the right computer" and "The Beginner's Inspirational Guide to Computer Tips and Shortcuts," and a light lunch.

Promotion Strategy

The biggest mistake that computer-based business owners make is using a shotgun versus a laser beam approach to their business. Most of us in the computer industry have a tendency to be good at many different computer tasks. We might be good at desktop publishing, recommending software, customizing software, and doing basic PC repair. We might think that because we are good at all of these things we should do them all. We will have a broader customer base. We can service more people and thus should make more money.

This seems like the logical conclusion, but in reality it does not work. We spread ourselves to thin. At EOC we believe the more specific you get about what you do and who you do it for, the easier our service is to sell. We are working with a laser beam approach when we focus in this way. A laser beam is concentrated and works in a powerful way. We believe in focusing on one aspect of the computer industry for a specific type of client. In doing this we become three things: 1) a specialist, 2) known as an expert in our field, 3) all our marketing efforts fall into place, 4) we minimize, if not eliminate, much of our competition.

Because we do not want to grow too fast, our main form of promotional strategy in the beginning will be word of mouth and referrals.

Distribution Strategy

EOC's delivery method will have a large bearing on how we develop our program, so we have given this process up-front consideration. We have chosen to use the learning center method to deliver our training.

The training distribution will begin with first completing a needs assessment on the customer. Once the customer has been assessed they will be placed in a class that meets their assessment needs. Once the customer completes the class, they will again be assessed and go through an outcome procedure. The customer then has the choice of going up to the next level. If a customer chooses to dropout, they can return and be tested and placed again.

The following distribution tools will be used to aid in our classroom delivery:

• Printed material
• Instructor-led classroom presentation
• Professional Speakers
• Tours/Field Trips

Our goal, in the near future, is to implement a Distributed Learning Framework (DLF). A webenabled DLF can be accessed by users in a consistent and convenient manner from any location on the Internet. The DLF would manage other application data such as:

• Registration
• Learners Profiles
• Progress and Performance data
• Discussion Forums

The benefits of this approach would be:

• Accessibility
• Flexibility
• Extensibility
• Reusability
• Interoperability

In the future, learning frameworks will evolve to embrace new technologies such as electronic commerce and knowledge management best practices to solve business issues such as skill gaps, corporate virtual campuses, career development, and help desks. Distributed learning frameworks also will link to enterprise resource planning, human resources, and financial systems.

Training Strategy

EOC will use the accelerated-learning theory called the multiple intelligences theory. This theory was developed by the Harvard psychologist Howard Gardner and his team of researchers at the Graduate School of Education. What Gardner and his team put forth is the fact that there is no single way in which everyone thinks and learns. Instead, there are many forms of intelligence, many ways by which people learn, understand, think, problem-solve, and relate to the world. Gardner proposed a system of eight distinct intelligences. EOC will incorporate activities into our computer training program that exercises all eight of these intelligences.

In brief, here are Gardner's eight multiple intelligences:

• Verbal-linguistic—(speaking, reading, writing). This intelligence shows up in writers, storytellers, lawyers, politicians, and television talk-show hosts. EOC training incorporation will include: group discussions.
• Logical-mathematical—(scientific reasoning). Obvious possessors are scientists, statisticians, and computer programmers. EOC training incorporation will include: calculations and other math operations.
• Visual-spatial—(visualizing through lines, shape, volume, etc.). Think of architects, graphic designers, painters, decorators, film directors, chess players, engineers, and sculptors are examples of this type of brilliance. EOC training incorporation will include: charts, graphs, and PowerPoint presentations.
• Bodily-kinesthetic—(control and interpretation of muscular or physical sensations). Geniuses here may be actors, athletes, dancers, physical therapists, mechanics, carpenters, jewelers, and craftspeople. EOC training incorporation will include: Hands-on learning and stretching breaks.
• Musical-rhythmic—(recognize and use rhythmic and tonal patterns). Musicians, disc jockeys, and studio engineers and those who learn best when music is playing. EOC training incorporation will include: Using soft music in the background.
• Interpersonal—(ability to work cooperatively with others). This form of intelligence is highly developed in teachers, therapists, managers, salespeople, public relations, and religious leaders. EOC training incorporation will include: paired sharing, interactive games and exercises, group and peer teaching.
• Intrapersonal—(self-smart). This intelligence shows up in theologians, entrepreneurs, philosophers, and therapists. EOC training incorporation will include: self-esteem activities, self-paced learning, and individualized instruction.
• Naturalistic—(nature-smart). This intelligence likes animals and organic systems better than people. EOC training incorporation will include: Field trips and time outdoors.

Instruction Method

All training programs have four major ingredients: information, performance outcomes, instructional methods, and instructional media. EOC will carefully account for and include each of these ingredients in our instructional methods.

All courses will include information to be trained. Course information can be classified as one of five types: facts, concepts, processes, procedures, and principles. The information will be decided by both looking at the knowledge and skill requirements of the job and the knowledge and skill level of the intended audience. Subtracting the knowledge and skills of the intended audience from those of the job, EOC will be able to derive final course content.

EOC's performance outcome will be a clearly defined statement of what the learners will be doing when they have achieved the purpose of the course or lesson. The performance outcomes will be mirrored with what must be done on the job. They are then written in the form of learning objectives. For each of our lessons we have at least one major learning objective and many will include supporting objectives as well.

Instructional methods are two types: informational displays and practice exercises with feedback. EOC will mainly use the practice exercise with feedback method.

Our instructional methods will be delivered through a mix of media that include: instructor, computer, workbook, overhead transparencies, flipchart, and perhaps a video.

EOC is obliged to offer training that works in today's society. While the modern employees are the best-educated in history, they are still required to absorb tremendous amounts of information and apply vast amounts of knowledge. EOC will use every theory, tool, and technique that will help employees learn while unleashing every available type of intelligence, gift, and aspect of humanity at their disposal.

Marketing Programs

The letters, brochures, business cards, flyers, and other literature will act as our representative. Here are some of our marketing programs and strategies:

Using sales letter strategies such as:

• Knowing our target audience—Know our objective or specific purpose of our letter.
• Being objective—Thinking like the reader.
• Using catchy salutation—Like "Here's some timely information for Ms. Wilson."
• Get to the point—Try and keep the letter short. One or two paragraphs.
• Vary the length of our paragraphs—A couple of 3-4 line paragraphs followed by a oneliner ads impact.
• Tell the reader what we want them to do next—Such as "I will call you on Thursday morning to iron out the details."
• Provide the facts—Give enough facts to our customer for them to make a decision.
• Address the reader's primary concern—"What is in it for me?"
• Add a P.S.—This is the second most read part of the letter. The first is the first paragraph or headline.
• Keep it short—No longer than one page.
• Talk to them friendly one-on-one—Use the word "you."
• Avoid jargon—Be clear and concise.
• Hand sign all of our letters.

Designing good ad copy to reach our customers:

• Choose the proper publication
• Have a goal for our advertisement
• Involve the audience
• Inform the buyer
• Headline and illustrations grab attention
• Give them something
• Always be specific
• Make our offer a good one
• Be creative in our media choices such as unusual avenues like fax newsletters, mall kiosks, fax-on-demand, publicity stunts, online marketing, anything unusual to reach our target market
• Small, classified ads
• Track our results
• Keep all our customers/prospects in a database and stay in touch with them regularly
• Gradually increase the size of our ad and track the results
• Advertise regularly and consistently
• Evaluate our efforts

Customer loyalty is much more important to EOC than customer satisfaction. We will serve our customers so well they will brag about EOC to others. This will keep them loyal and also provides a continual flow of customers.

Self-Evaluation Program

We will maintain our customers' happiness by utilizing our Self-Evaluation Program in which we will continually ask ourselves these following questions:

• Is EOC's service the best it can be?
• Is the appearance of our trainers, business surroundings, and product packaging professional?
• Can we clearly describe our business in 25 words or less? Can our customers describe our business in 25 words or less?
• Do our customers know about all of our products and services?
• Do we have a well-developed marketing plan that we follow on a consistent basis?
• What if our marketing plans work? Will we be able to handle the increased volume of sales without harming our customers or the quality of our work product?
• Do we treat others with honesty and respect at all times?

EOC will continue to listen to ours customers and stay in regular contact with our customers by offering:

• Workshops and seminars.
• Private sales or classes.
• Giving them informative newsletters, articles, or tip sheets that can help them in their businesses, such as a computer tips and tricks newsletter.

EOC also will have a program in place for dropping customers who meet the following criteria:

• They complain about our prices and are always trying to get us to cut our rates.
• They complain about our competitors.
• Clients who miss appointments.
• Clients who can't make up their mind.
• Clients who hover over us while we work.
• Clients who owe us money or keep saying they'll pay us "when their funding comes in."

Sales Strategy

EOC's sales strategy is to get people to talk about themselves—their wants, desires, needs, and fears. Then use the information to help make a sale. Our sales goal is to remember why people buy.

The majority of people buy on emotion and justify their decision with facts and reason. They may buy for power, prestige, security, happiness, or freedom. EOC's service will appeal to these basic emotional needs first. After the prospect decides to buy our service for an emotional reason, they will be given facts by EOC to back up their decision.

EOC will establish trust and rapport with all of our prospective customers. We also will be prepared or anticipate objections. With those objections, we will make a list, learn from them and then come up with the answers to them. EOC will review the list of objections and possible solutions frequently.

EOC will have quantitative, reasonable sales goals by asking ourselves the following questions:

• What is our net profits per sale?
• What was our business activity over the last 12 months?
• How did last year's activity compare to the year before? Did you show an increase or decrease in sales? By what percent?
• What is the lifetime value of a customer? How much will our average customer buy over the months or years that they stay with us?
• How much of this is profit? What is the net profit/customer over the life of the customer?

We will also research our past and decide what is working and what is not. Based on our past performance we will decide on a goal that is attainable. We will then work backwards from our goal to decide what we will have to do to reach it.

EOC sales concentration will also be focused on reversing the risk from our customers to our Center by offering guaranteed learning. If at the end of a course students don't feel like they have learned what was covered in class, we will work with them at no additional charge until they are comfortable with the material.

EOC believes that being in the right place at the right time is 50 percent of obtaining a successful sale. Product knowledge is 25 percent and the last 25 percent is our human relations skills. Being very knowledgeable and extremely helpful are the ingredients to a successful sale.

Listed are some valuable secrets we have learned:

• Be out there—Be in as many places as possible. Look as big as we possibly can.
• Be free with our knowledge—Give prospects a "taste" of what we know without expectations of reimbursement.
• Look for long-term alliances in every situation—Don't be satisfied with just one sale. Learn from experiences and successes of others. Continually look for ways we can ride the coattails of others' successes.
• Be helpful and friendly—Being free with our knowledge, without an invoice, gets people "hooked" on our organization.
• People do business with people, not with companies.
• Ask customers why they choose EOC—Learn what we did right and repeat it.

Sometimes having too many customers can be bad for business. Raising rates through a letter can serve three purposes:

• It helps to get rid of deadwood customers. They don't call anymore because they can't afford the rates.
• The trainer can work less and earn more.
• It is a great opportunity to reiterate all of our services.

Finally, it is our goal to deliver more than what we promise and never build up hopes.

Sales Forecast

The peaks and valleys for this business in the U.S. are from about September 6 through November 22. For some reason people think "school" in the fall, and they take more classes. Two of our worst times are from November 22 through January 7 and the month of March. Obviously, the holidays are getting in the way from November 22 through January 7. People are too busy with taxes in March, but it will pick up in April and May as people file their tax returns.

It's during our "valley" periods that we will concentrate on a saturation of workshops and seminars, where no long-term commitment is required of the customer. We will also do holiday specials. For everyone who has inquired about our classes during the year, we will do a mailing around November 5 and offer them a really good deal on training during our "valley" period.

Strategic Alliances

Living and volunteering in the Seattle community for the past 34 years has given computer trainer Serena Bolton an opportunity to build many business alliances within the King County area. Those alliances include:

University of Washington—Office of Business and Community Partnerships Stephens Capital Development Seattle Board of Education Seattle Police Department Employment Opportunities Unlimited Jason's Staffing General Hospital Generation Learning Solutions TechTool Publishers Microsoft /MicroShare Testing Senior Citizens Centers Webber Real Estate Dr. Waylon Nestle, D.S.S. UAW 451

Ballinger Center Career Pathways

Other alliances will be created through public relations programs.

Turning Points

Seattle, Washington is at a business industry turning point. With Boeing being phased out as the number one employer, people are scrambling to adjust their skills. Those employees that have been laid off or bought out are finding the world outside is not what it used to be before they entered Boeing. Those employees are now finding their skills to be outdated or unusable in the workforce today.

They lack the computer skills needed to become employable once again. They are also finding that more and more certifications are now being required criteria for employment.

EOC is strategically positioning itself to be in place for these workers and others that are in need of basic computer training. EOC is also positioning itself to meet the needs of employers who are requesting advanced training and certifications. EOC will be the gap filler between the employer and the employee.

EOC knows that no business is without frustrations and disappointments. Yet, we strive to know what to expect in advance, so we are better prepared to deal with the built-in frustrations of this business. We expect a certain amount of "no shows." This is why we require payment up front as a guarantee of attendance. We know that about 1 out of every 5 people who sign up could possibly back out due to sickness, emergencies, and sometimes people just change their mind. In this case we make sure we do not spend our money before it has cleared.

Personnel Plan

EOC will consist of three employees. Serena Bolton will participate full-time in the business as Director and Computer Instructor. The other three positions are currently vacant and will be filled as needed. Listed below are the job descriptions.

• Director and Computer Instructor, Serena Bolton, will maintain credentials needed to provide the most efficient and thorough computer training statewide. She will also be in charge of upgrading the skills of her staff.
• Receptionist/Secretary, Vacant, will handle all incoming calls and walk-ins, mail, correspondence, data entry, filing, ordering of supplies, scheduling, and play a supportive role to the Director. Candidate will also be required to take EOC classes and become certified.
• Assistant Trainer, Vacant, will be in charge of helping in the computer lab during class sessions, assist with development of computer training manuals, provide training in absence of Director, maintain maintenance of computer equipment, and play a supportive role to the Director. Candidate will be required to become MOUS certified within 60 days.
• Van Driver, Vacant, will be in charge of picking up seniors and dropping them off in a safe and courteous manner. Will be required to take EOC classes.

The projected salaries for each of these positions is hourly at $8.00 with no benefits at this time.

We want to finance growth mainly through cash flow. We recognize that this means we will have to grow more slowly.

The most important factor in our case is sales. We will develop a permanent system with ongoing marketing and sales development.

We are also assuming an initial short-term loan of $71,500 which includes start-up capital of $15,000.

Important Assumptions

Our financial plan depends on important assumptions, most of which are shown in the following table as annual assumptions.

Some of the more important underlying assumptions are:

• We assume a strong economy, without major recession.
• We assume, of course, that there are no unforseen changes in technology to make the use of computers and the need of computer training obsolete.

Break-even Analysis

Our monthly units break-even is 72 students. The monthly sales break-even is $10,403. Our average per-unit revenue is $145 per class and our estimated average fixed cost is $10,396 per month.

Projected Profit and Loss

Our projected profit and loss is shown on the following table, with sales increasing more than 30 percent. We show a break-even profit the first year. We prefer to project conservatively so that we make sure we have enough cash.

The detailed monthly projections are included in appendices.

Projected Cash Flow

The following cash flow projections show the annual amounts only. Cash flow projections are critical to our success. Reflected in this chart are the only remaining months of 2000. The annual cash flow figures are included here and the more important detailed monthly numbers are included in the appendices.

Projected Balance Sheet

The balance sheet in the following table shows sufficient growth of net worth, and a sufficiently healthy financial position. The monthly estimates are included in the appendices.

Business Ratios

The following table shows the projected ratios. We expect to maintain healthy ratios for profitability, risk, and return.

This page left intentionally blank to accommodate tabular matter following.

General Assumptions

Profit and Loss (Income Statement)

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Computer Support Business Plan

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I Tech Solutions

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

I Tech Solutions is a consulting-oriented company, intending to fill in the market need for a professional, customer-focused computer company. The company emphasizes service and support to differentiate itself from more price-oriented computer companies. We are on the brink of penetrating a lucrative market in a rapidly growing industry. The current trend towards an increase in the number of entrepreneurs and competition amongst existing companies presents an opportunity for I Tech Solutions to penetrate this market.

Located at (discussion omitted), we realize that, for us to prosper, we need to be flexible and responsive, to delight clients by providing them with what they want, when they want it, and before the competition can offer it. The company intends to achieve this through a solutions approach that is customer-centric, and in which the customer’s business objectives enjoy top priority.

Once the needs and processes are understood and described, leading edge products and best-of-industry skills will be applied to design and develop a fitting solution to enable the client’s business in the most cost effective way.

Our marketing strategy will be based mainly on ensuring that clients know what need the service(s) is able to fulfill, and making the right service and information available to the right target client. We intend to implement a market penetration strategy that will ensure that our services are well known and respected in our respective industry. Our strategy will convey a sense of quality and satisfaction in every picture, every promotion, and every publication. Our promotional strategy will involve traditional advertising, Internet marketing, personal selling, public relations, and direct marketing, details of which are provided in the marketing section of this plan.

It is important to recognize that make our intangible resources, such as our ability to relate to customers regarding their needs and wants, management style, corporate culture and commitment. These elements will differentiate us from our competitors and contribute towards the development of a sustainable competitive advantage.

In a nutshell, we don’t intend to just market and sell our product and services, but to provide customized services and products that will enable our clients to optimize their output and, assist in the attainment of their goals and objectives. However, for us to attain the above stated we shall need funding from outside investors.

Note : All currency values in the charts and tables are expressed in the Botswana Pula (P).

1.1 Objectives

Our business strategy will revolve around the need to provide quality products and services to our various target customers. This shall be undertaken through the establishment of a professional team and the provision of quality, custom-designed services, catering to the client’s particular needs.

We intend to attain the following objectives:

• Develop a follow-up strategy to gauge performance with all our clients.
• To continuously formalize and measure cross-functional working communication so as to ensure that the various departments work harmoniously towards attainment of company objectives.
• To instill a culture of continuous improvement in beating standards of customer satisfaction and efficiency.
• We are fully committed to supporting growth and development in the economy.

1.2 Keys to Success

The keys to the projects’ success will undoubtedly be effective market segmentation through identification of several niche markets and implementation strategies. The key success factors will include the following:

• Excellence in fulfilling the promise: completely confidential, reliable, trustworthy expertise, and service(s) through the provision of an uncompromising service. This dictates that we have the latest technology, hardware, software, and well-trained personnel so as to deliver this promise.
• Timeous response to clients’ orders: we cannot afford to delay our clients for whatever reason, as this will have a negative bearing on our image, reputation, and future business. We need to be continually communicating with the client, ensuring we provide needs-based solutions.
• Skill and depth of knowledge: Considering the nature of our services and their relative infancy on the market, the skill and depth of knowledge of our personnel is of utmost importance in determining the provision of the service(s) to the end-users.
• Clear product and marketing positioning: Not wanting to be associated with the numerous vendors on the market, we intend to aggressively market our business and the services we provide in order to be at the top of our clients’ minds.
• Leveraging from a large pool of expertise: The company’s various alliances with technological and training partners shall prove invaluable. The skills and intellectual capacity these partners will have in the fields of product support, design and system integration, implementation and execution, lifecycle support and understanding, training, and in the application of new technology are intangible benefits to I Tech Solutions.

1.3 Mission

Company Values

I Tech Solutions is committed to the fair and ethical treatment of employees and stakeholders. This shall be undertaken through implementation of the following company values:

• We intend to be a responsible corporate citizen, fulfilling our obligations as an integral member of society. Our business decisions will give appropriate weight and consideration to social and environmental impacts.
• We intend to provide products and services of uncompromising quality.
• We intend to seek mutually beneficial and enduring relationships in all the commitments that we make, ensuring that they are straightforward and honest. Our communication will be open and accurate, both internally and externally.
• We will intend to uphold all the above company values, promoting our employees to do likewise.

Through implementation of the company values, we believe that we will be able to attain our goals and objectives for the benefit of all concerned, in particular, the communities in which we will operate.

I Tech Solutions is built on the assumption that the management of information technology for business is like legal advice or accounting, in that it is not inherently a do-it-yourself prospect, and requires outside expertise to install and implement it. Smart business people need to find quality vendors of reliable hardware, software, service, and support. They need to use these quality vendors as they use their other professional service suppliers: as trusted allies.

I Tech Solutions intends to be such a solution provider. We will serve our clients as trusted allies, providing them with the loyalty of a business partner and the economics of an outside vendor. We want to make sure that our clients have what they need to run their businesses as well as possible, with maximum efficiency and reliability. Many of our information applications will be mission critical, so we will give our clients the assurance that we will be there when they need us. The above is well summarized in our mission statement which is as follows:

“The company is dedicated to leveraging emerging technologies to provide the highest level of quality products and services, customer service, and security.”

Company Summary company overview ) is an overview of the most important points about your company—your history, management team, location, mission statement and legal structure.">

I Tech Solutions was founded in November 2000 as a private limited company. For most of its initial existence, the company intends to establish close relationships with its various clients, with the intention of expanding in the near future.

2.1 Company Ownership

2.2 Start-up Summary

Total start-up capital and expenses covered include legal costs, business cards, stationery, and related expenses. Messrs. T., S., and P. have provided investment covering much of the starting assets, with the rest of required financing coming from a 5-year commercial loan obtained from Bank Z. The start-up table below itemizes the start-up expenses.

Note : All currency values in the charts and tables are expressed in the Botswana Pula (P).

Products and Services

I Tech Solutions will provide computer products and services to small, medium, and large businesses. We will also be focused on providing network systems and services to businesses. The systems include both PC-based Land Area Networks (LAN) systems and minicomputer server-based systems. Our services include design and installation of network systems, training, and support.

3.1 Product and Service Description

I Tech Solutions intends to provide the following services:

• Financial Solutions ( discussion omitted in this sample plan )
• Network Solutions ( discussion omitted )
• Data Backup Solutions and Services ( discussion omitted )
• E-commerce Solutions ( discussion omitted )
• Hardware Supply and Technical Support ( discussion omitted )
• Paperless Office Automation Solutions ( discussion omitted )
• Training ( discussion omitted )

3.2 Technology

I Tech Solutions will strive to maintain the latest hardware and software capabilities so as to ensure we are continuously at the forefront in our market arena. The one certainty in our industry is that technology will continue to evolve and develop, changing what we market, as well as how we market it. Our aim is to be aware of the implications of this new technology, and utilize it in our existing framework where possible. Complete presentation facilities for preparation and delivery of multimedia presentations on Macintosh or Windows machines, in formats that include on-disk presentation or video presentation are also possibilities.

3.3 Macro-environment

Our macro-environment is exciting. We are in the middle of an unprecedented boom in connectivity and communications, as the Internet offers information technology like we never dreamed of. We are concerned with real value, real changes in the way we deal with information.

Meanwhile, all other signs are positive. The current drive by the government towards a more diversified economy presents an opportunity for our business to propel and excel in our intended markets, benefiting from the support of the concerned institutions and trade bodies. In addition to Botswana becoming an increasing economic hub, we foresee the demand for high quality business communication solutions to be on the rise. Through the undertaking of our business activities, we foresee no difficulty, in gaining market acceptance, provided we deliver the final service timeously, of good quality, and  at competitive rates.

3.4 Future Products and Services

We must remain on top of any new technology, because this is our bread and butter. For networking, we need to provide better knowledge of cross platform technologies. Also, we will be under pressure to improve our understanding of direct-connect Internet and related communications.

In putting the company together, we have attempted to offer enough services to allow us to always be in demand by our clients. However, technological developments have provided us with a new era of opportunities for the various organizations in which we can only guess at the needs. For example, current rapid innovations/development of Wireless Application Protocol (WAP) technology presents an opportunity to be realized, particularly focusing on WAP-enabled cell phones that allow individuals to access or send email messages on a cell phone. However, the most important factor in developing future services will be market need. Our understanding of the needs of our target market segments will be one of our competitive advantages.

Market Analysis Summary how to do a market analysis for your business plan.">

The current drive and emphasis by the government on diversification of the industrial base away from the minerals sector presents an opportunity for I Tech Solutions to make a valuable contribution towards achieving this goal. This will result in the implementation of modern Information Technology (IT) services and techniques, transfer of knowledge, and availability of quality brands.

4.1 Market Segmentation

We will be focusing on proactive, market seeking organizations that want to ensure an efficient and effective IT system that will assist in the realization of their business objectives.

Our target companies are large enough to require the high-quality IT management we offer, but too small to have a separate computer management staff. However, our most important group of potential customers will be business executives in large, medium, and small corporations. These are marketing managers, general managers, sales managers, and other decision makers who often need to access company data and information in their various business decisions. They will not waste their time or money looking for bargain information, questionable expertise, or cheap computers and accessories. Our potential clients will include: (discussion omitted).

Another intention will be to offer an attractive development alternative to the company that is management constrained and unable to address opportunities in new markets and new market segments, due to technological shortfalls.

4.2 Target Market Segment Strategy

Our marketing strategy will be based mainly on making the right service(s) available to the right target customer. We will ensure that our products and services’ prices take customers’ budgets into consideration, and that these people appreciate the product/service and know that it exists, including where to find it. One of our intentions will be to target those innovative or proactive companies contemplating transferring a part of their marketing activities on the Internet, in order to benefit from the advantages offered by this unique system of communication. We realize the need to focus our marketing message and our service offerings.

4.2.1 Market Needs

Since our target market is the product and service seeker, the most important market needs are support, service, training, and installation, in that order. One of the key points of our strategy will be the focus on target segments that know and understand these needs and are willing to pay to have them filled. We realize that all personal computer users need support and service. Many of our target customers are going to be those who cannot get good products or services from the major vendors who focus on high volume orders only.

4.2.2 Market Trends

The most obvious trend in the market is the increasing number of IT firms on the market. This has been true for years, but the trend seems to be accelerating. We see the major brand-name manufacturers being established on the market mainly through agents. Secondly, the computer has become a basic necessity in the office environment and business set-up. The vast improvements in computer power and storage, means that owners are mandated to up-grade or buy new and improved systems, with the former often being much cheaper. A third trend is ever-greater connectivity. Everybody wants to be on the Internet, and every office is looking at having a LAN. However, the major stumbling block for the majority of theses companies is the high cost of installing such networks.

4.3 Service Business Analysis

The following sections provided discussions on who participates in the computer industry, what the competition provides, and what the customer has been purchasing.

4.3.1 Business Participants

We are part of the computer reselling business, which includes several kinds of businesses:

• Computer Dealers : Storefront computer resellers usually offer a minimum of software, and very little, if any service and support. They are concerned with moving as much stock as possible. Their prices are usually higher than the larger stores.
• Chain and Computer Stores : They often occupy a large area of space, decent walk-in service, and are often warehouse-like locations where people go to find products in boxes. They often however charge exorbitant prices for their brand products and maintenance service, if they provide any at all.
• Computer Consultants : These include consultancy companies that mainly specialize in the installation of new systems. Their consultant fees are often very high, especially for small- to medium-sized companies.

4.3.2 Competition and Buying Patterns

The vast majority of proactive, market-oriented businesses understand the value of having an efficient computer system, as well as the concept of service and support. They are much more likely to pay for them when the offering and benefits are clearly stated.

There is no doubt that we will compete more against the box pushers than other service providers. We need to effectively compete against the idea that once a computer is out-dated businesses should buy new ones, when with ongoing service and support, they can be upgraded.

The most important element of general competition, by far, is what it takes to keep clients for repeat business. It is worth making huge concessions in any single service to maintain a client relationship that brings the client back for future services.

Strategy and Implementation Summary

I Tech Solutions intends to win and maintain customers by providing products and services that add value, safety, and are supported by a well-trained professional team with commercial expertise. This is important to the successful implementation of our overall strategy and the need to ensure that all divisions and functions in the organization are working harmoniously towards attainment of the goals and objectives.

Our marketing strategy emphasizes focus. The target customers will include key decision-makers in business, who often order or recommend on behalf of the whole organization, the aim being to obtain an initial order and fully satisfy the customer from then on.

• We intend to initially build image and awareness through consistency and distinctiveness in our product and service provision.
• We intend to focus on delivering quality products and services that produce good referrals, which can then generate revenue. We intend to have a heavy personal selling component, supported by regular advertising we will always be active in our personal relationships with clients and strategic allies, keeping abreast of their needs and wants.
• We are focusing advertising on several key media.

We intend to achieve growth by creating a more enthusiastic customer culture than that of our competitors. The strategy is to grow the business by nurturing customers, differentiating the product/service offering through service and staff behavior.

Through the implementation of a fair, effective, and competitive remuneration policy we intend to optimize our human resource output and advancement. We need the right people in the right place at the right time if we are to ensure optimum growth. We intend to develop our team so that our people can grow as the company grows–a mutually beneficial relationship.

5.1 SWOT Analysis

The SWOT Analysis is a necessity to any start-up, it is an in-depth look at your Strengths, Weaknesses, Opportunities, and Threats. We are in a highly lucrative market in a growing economy. We foresee our strengths as the ability to respond to the market and to provide custom designed technological services. Our key personnel will have a wide and thorough knowledge of the technological services we intend to provide, which will go a long way towards penetrating the market. Below is a summary of the SWOT Analysis.

5.1.1 Weaknesses

• The introduction of new organizational practices and personnel who have not previously worked together presents a challenge to the organization.
• A limited financial base compared to the current major players in the IT industry.

5.1.2 Opportunities

• The Internet. The increasing opportunities of the Internet offer us another area of strength in comparison to the box-on-the-shelf major stores. Our potential customers want more help with the Internet, and we intend to be in a better position to give it to them.
• Service. As our target market needs more service, our competitors are less likely than ever to provide it. Their business model doesn’t include service, just selling the computers.
• Emerging Technologies. The rate of new product introduction in IT presents an opportunity to be explored.

5.1.3 Threats

• Innovation shortens life cycles and hence the need to act timeously on the market. This will recoup new service introductions in a shorter time frame.
• Concerns of decision-makers over ease of access and overall security of electronic transactions may need to be addressed. The recent glitch of the Barclays electronic system, which enabled some clients to access other account holders’ accounts while upgrading the system, proves the very realistic security concerns regarding the use of the Internet.
• The slow adoption rate of new technologies and products in these parts of the world does not bode well for our intended products and services.

5.1.4 Strengths

• Knowledge. Our competitors are retailers, pushing boxes. We know systems, networks, connectivity, programming, and data management.
• Relationship selling. We intend to get to know our customers, one by one. Our direct sales efforts will seek to maintain a relationship with our customers.
• Diversified market segments. The diversity of the products and services we intend to provide will ensure the lack of dependency on one particular market.
• Combination of skills in implementation. The management team intends to jointly develop business strategy and long-term plans with its strategic allies, having wide experience in their respective market and product know-how, and strong technical skills and business know-how.

5.2 Competitive Edge

5.3 marketing strategy.

One core element of our marketing strategy will be that of differentiation from our competitors. In terms of promotion, we intend to sell our company as a strategic ally, not just our products. We intend to offer extremely reasonable prices in comparison to competition, and we need to be able to sustain that. Market penetration through lower prices shall be undertaken where need be, while premium pricing in the case of the upper-end of the market.

We have developed two strategy foci, each based on one main fundamental strategy. The first strategy is about ( discussion omitted ).

Our second strategic focus, that of ( discussion omitted ).

5.3.1 Distribution Strategy

Service provision and consulting will be sold and purchased mainly on a word-of-mouth basis, with relationships and previous experience being, by far, the most important factor. In this regard we intend to provide a service that exceeds customer expectations so as to ensure they refer us to potential clients through word-of-mouth. New business shall be developed through industry associations, business associations, and, in some cases, social associations, such as country clubs.

5.3.2 Marketing Programs

Advertising

In view of the fact that we are new on the market, we intend to undertake extensive advertising of our name and products and services we offer. This is to instill awareness and knowledge of our existence in the marketplace, which shall convert into market share. We intend to advertise in business and IT magazines that are read by our target market and will ensure we are adequately exposed on the market. A constant lookout will be made of any special editions in these various publications, which may provide an opportunity for us to advertise our services and ourselves. Advertising will also be conducted through television, radio, newspapers/magazines, and the Internet. Sponsoring a technology discussion/call-in talk show is a possibility.

Personal Selling

Word of mouth is critical in this segment. We will have to make sure that once we gain a customer, we never lose him/her. To help accomplish this, we must work to establish and maintain relationships. Personal selling will be a powerful form of promotion due to the fact that its flexibility will enable us to match the customer’s needs to specific attributes of our services, as well as giving concise details of what we are able to offer.

Public Relations

Recognizing that we are relatively new on the market, there will be a need to organize an event introducing ourselves onto the market. To this we will invite potential customers, senior officials, possibly including a government minister and other stakeholders, so as to penetrate the market. In collaboration with this we, also intend to place news stories and features in magazines and newspapers to keep stakeholders updated on the latest developments and to increase awareness.

The number of IT companies on the market dictates that the organization needs to promote itself through participation in trade shows and expositions. Not only will these increase awareness of our products and services, but if a particular product or service were to gain recognition, for example through being chosen No. 1 in innovativeness, the organization will be able to take advantage of this in all its promotional campaigns, adding leverage to its reputation and corporate image. An example of a trade show we intend to participate at is BITEC. These expositions will also be a good opportunity for us to network with various organizations and individuals.

Internet Marketing

The company will sell its services over the Internet as it is cost effective to reach a large number of potential clients, regionally and internationally. We also realize that customer/client research is needed before building an effective website, something which is rarely done by existing companies, in order to find out how customers will want to access information and journey through the site.

5.3.3 Positioning Statement

I Tech Solutions will position itself as a reliable solutions provider and trusted strategic ally who makes sure systems work, people are comfortable and conversant with the system, and down time is minimal. Unlike the other vendors/retail stores, we intend to know the customer and go to his or her site when needed, offering proactive support, service, training, and installation. In addition, I Tech Solutions is an ally to our clients’ businesses, and offers them a full range of services, from installation to support.

5.3.4 Pricing Strategy

We must charge appropriately for the high-end, high-quality service and support we offer. Our revenue structure has to match our cost structure, so the salaries we pay to assure good service and support must be balanced by the revenue we charge. Therefore, we must make sure that we deliver and charge for service and support. Training, service, installation, and networking support–all of this must be readily available and priced to sell and deliver revenue. We will charge ( discussion omitted ). This will ensure we penetrate the market upon entry.

5.3.5 Promotion Strategy

Our promotion strategy will be based primarily on informing potential customers of our existence and making the right information available to our target customer. I Tech Solutions intends to utilize an aggressive promotional campaign to introduce its products and services to the market. The intention will be to take advantage of several media sources in announcing the products and services and in the process enforcing awareness of our existence.

5.4 Sales Strategy

I Tech Solutions will receive its revenue streams from a combination of licensing agreements, sales commissions, monthly subscriptions, registration fees, network access charges, service fees, transaction charges, training, promotional incentive programs, and sales of hardware and software. The derived value of I Tech Solutions will come from the key partnerships established and developed in order to deliver a product and service provision of transactionally-based activities, providing opportunity to build brand and loyalty, around which relationship marketing will play a key role.

The sales forecast monthly summary is included in the appendix. The annual sales projections are provided in a table below. It should be noted that as we become established and known on the market we project sales to increase at a faster rate than the initial year.

Note : All currency values in the charts and tables are expressed in the Botswana Pula (P).

5.5 Strategic Alliances

I Tech Solutions intends to go into strategic alliances with several organizations. This will also reassure our customers that they are investing in “winning” products, technology, and service that are maintainable, flexible, and scalable enough to meet future demands.

At this writing, strategic alliances with several companies are possibilities, including X, given the content of existing interest and discussions. By going into strategic partnerships with suitable organizations, we will benefit from being able to concentrate on our core activities in the delivery of our products and services to the end-user, while ensuring that we do not have to compromise on quality of execution or the number of products and services we are able to deliver.

Management Summary management summary will include information about who's on your team and why they're the right people for the job, as well as your future hiring plans.">

The human resources element shall be an essential component in the delivery of the total service. By having enthusiastic, capable, and empowered people interacting with our clients, we intend to build the competitive advantage of being able to comprehensively meet our clients’ needs. We also intend to give our teams enough leverage in decision-making to ensure that clients are handled promptly and to reduce lead-time in actual delivery of the service. It will be necessary to evaluate jobs and remuneration packages against market benchmarks to employees for their tasks to ensure they are competitive.

6.1 Organizational Structure

Our management philosophy is based on responsibility and mutual respect. We recognize the need to be constantly changing so as to adapt to the prevailing environment. We will have a flexible structure allowing for the above to be undertaken swiftly and smoothly. Please find below the job titles and descriptions we intend to have in place for the key personnel. ( table omitted )

6.2 Management Team

In a highly volatile industry with increasing competition, we recognize the need to be constantly changing to adapt to the prevailing environment. The management team extensive expertise and a broad knowledge of the products/services and markets, which, if well planned, will enable the business to realize its goals and objectives.

( profiles omitted )

The management style will reflect the participation of the shareholders. The company will respect its community and treat all employees well. We will develop and nurture the company as a community. We will not be hierarchical, especially considering the rate of change in our industry, which makes it mandatory for us to be highly flexible. Management’s ongoing initiatives to drive sales, market share and productivity will provide additional impetus.

6.3 Personnel Plan

The detailed monthly personnel plan for the first three years is included in the appendix. The annual personnel estimates are included here. We believe this plan is a fair compromise between fairness and expedience, and meets the commitments of our mission statement. We want the company to stay lean and flexible so that we can respond to our markets’ needs quickly. As we expand and increase in size we do expect to increase our personnel.

We will compensate our personnel well, so as to retain their invaluable expertise and ensure job satisfaction and enrichment through delegation of authority. Our compensation will include health care, generous profit sharing, and a minimum of 3 weeks vacation.

6.4 Training

In-house training shall be continuous with regular external training being undertaken, particularly following any new developments in the market. This is to ensure that we are continuously able to anticipate our markets needs–a proactive approach, which is so essential if we are to gain and maintain a competitive advantage. External training will also be conducted to ensure we are aware of the latest products and technology. This will also ensure that our personnel are able to set high standards, or benchmark, using these organizations standards.

6.5 Feedback and Control

(a) We will encourage our employees to put forward any suggestions they might have regarding the improvement of any of the company’s functions–an open door philosophy. Such a culture will enhance innovativeness and creativity in turn leading to job satisfaction and enrichment.

(b) We undertake to continuously formalize and measure cross-functional working communication so as to ensure that the various departments work harmoniously towards attainment of corporate objectives

(c) Important notices and developments will be continuously communicated to employees so as to keep them abreast of developments and promoting a sense of belonging and oneness in the organization.

Financial Plan investor-ready personnel plan .">

We want to finance growth mainly through cash flow and equity. We recognize that this means we will have to grow more slowly than we might like. The most important factor in our case is collection days. We can’t push our clients hard on collection days, because they are in larger companies and will normally have marketing authority, not financial authority. Therefore we need to develop a permanent system of receivables financing, using one of the established accounting systems. In turn we intend to ensure that our investors are compatible with our growth plan, management style, and vision. Compatibility in this regard means:

• A fundamental respect for giving our customers value, and for maintaining a healthy and congenial workplace
• Respect for realistic forecasts, conservative cash flow, and financial management
• Cash flow as first priority, growth second, profits third
• Willingness to follow the project objectives and contribute valuable input to strategy and implementation decisions.

Of these, only the last 2 are flexible.

7.1 Break-even Analysis

The following table and chart summarizes our Break-even Analysis. We don’t really expect to reach break-even until several months into the business operation, as illustrated in the financials.

7.2 Important Assumptions

The financial plan depends on important assumptions. From the beginning, we recognize that collection days are critical, but not a factor we can influence easily. Interest rates, tax rates, and personnel burden are based on conservative assumptions.

Some of the more important underlying assumptions are:

• We assume a strong economy, without major recession.
• We assume that there are no unforeseen changes in economic policy to make our products and service immediately obsolete.

Others include 30-day average collection days, sales entirely on invoice basis, including a favorable deposit policy, expenses mainly on a net 30-day basis, 30 days on average for payment of invoices, and present-day interest rates.

7.3 Key Financial Indicators

We foresee major growth in sales and operating expenses, and a bump in our collection days as we spread the business during expansion.

Collection days are very important. We do not want to let our average collection days get above 30 under any circumstances. This could cause a serious problem with cash flow, because our working capital situation is chronically tight. However, we recognize that we cannot control this factor easily, because of the relationship with our clients.

7.4 Projected Profit and Loss

Initial marketing and training expenses will be relatively high as we seek to become known on the market and staff get trained in provision of our services. This will be brought about by the development of sales literature, advertising expenses, and function expenses. As our market share increases and capital is generated, further marketing programs and the expansion of those in existence at the time will be undertaken, to ensure market development. However, with time, these programs will start generating revenue for the business, which we shall reinvest.

Our projected Profit and Loss is shown in the appendix, with sales increasing steadily from the first year through the second, and into the third year. We do expect to more than break-even in the first year of operation. Our cost of sales should be much lower, and gross margin higher, than in this projection.

7.5 Projected Cash Flow

The chart and table below present the cash flow projections for I Tech Solutions.

7.6 Projected Balance Sheet

The balance sheet shows healthy growth of net worth, and strong financial position. The three-year estimates are included in the appendix.

7.7 Business Ratios

The following table shows important ratios from the computer related services industry, as determined by the Standard Industry Classification (SIC) Index #7379, Computer Related Services.

Contingency Plan

• Another possibility is the introduction of a company or several companies in our niche. The need to undertake aggressive marketing, networking, and delivering a value-added service in our organization is a fundamental one.

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Home » Sample Business Plans » Education

How to Write a Learning Center Business Plan [Sample Template]

Are you about starting a learning center company? If YES, here is a detailed sample learning center business plan template & FREE feasibility report. A learning center is a self-contained section of the classroom in which students engage in independent and self-directed learning activities. Learning centers provide students with exciting and interesting experiences to practice, enrich, reteach, and enhance their learning. These types of centers are filled with art materials, books, and other instructional tools.

Why Start a Learning Center?

It is important to state that there are different types of learning centers; learning centers can vary a great deal when it comes to their design and the results they want to achieve. But for the purpose of this business plan, we will concentrate on early childhood learning center.

Lastly, there are no barriers as regards those who can start a learning center in the united states; educationist, philanthropists, parents, community leaders, social entrepreneurs, religious organizations, businesses, teachers, school districts, and towns can start their own learning centers.

Having said that, if you interested in starting your learning center, then here is a comprehensive learning center business plan template that will give you the needed guide.

A Sample Learning Center Business Plan Template

1. industry overview.

The Early Childhood Learning Centers industry comprises establishments that provide basic skill and education courses for children between the ages of two and five.

Basically, establishments in this industry, both public and private, provide basic preparatory education courses for children aged two years to those reaching the compulsory school-entry age. This industry excludes establishments that primarily service adults and provide child-teaching services.

Operators offer different programs, which vary by age. For younger children, typically those between the ages of two and three, programs focus on developing early math, reading and interpersonal skills. Children between three and five years old participate in a variety of activities and subjects to prepare them for grade school.

Recent reports released by IBISWORLD shows that over the five years to 2018, revenue fell early in the period as a result of low per capita disposable income levels and the decline in the labor force participation rate of women. However, the unemployment rate has declined each year since 2013.

Statistics has it that The Early Childhood Learning Centers industry in the United States of America, is worth $11 billion, with an estimated growth rate of 2.1 percent annually between 2013 and 2018. There are about 19,482 registered and licensed (accredited) early childhood learning centers scattered all around the United States of America and they are responsible for employing about 247,365 people.

Aside from Bright Horizons Family Solutions Inc. which has the largest enrollments, no other early childhood learning center can boast of dominating the market; every player can comfortably compete in the industry.

It is important to state that the barriers to entry into the Early Childhood Learning Centers industry are high. As a matter of fact, new entrants find it difficult to establish themselves. So also, the reputation of the early childhood learning center is of utmost importance, as the center that has a good history of getting students into prestigious colleges often have the best reputations hence good enrollments.

Reputation indeed is imperative to parents’ decisions when shopping for early childhood learning centers. This is because the quality of education cannot be assessed until after it is complete.

Even though this might seem like a highly competitive industry, the industry is still pretty much open for people to come in and compete. As a matter of fact, if you conduct your research and feasibility studies very well before starting your own center, you are likely going to struggle less to make headway in the industry.

2. Executive Summary

Little Rock® Community Learning Center, Inc. is an early childhood learning center that will be located in a well – populated residential estate in Little Rock – Arkansas, United States of America. We are a standard early childhood learning center that will offer different programs, which will vary by age.

For younger children, typically those between the ages of two and three, the programs will focus on developing early math, reading and interpersonal skills. Children between three and five years old will participate in a variety of activities and subjects to prepare them for grade school.

Little Rock® Community Learning Center, Inc. is a result driven early childhood learning center that provides broad-based learning approaches and experience at an affordable fee that won’t in any way put a hole in the pocket of our clients.

We will offer professional teaching services in a highly secured and conducive learning environment. We will ensure that we work hard to meet and surpass all our students’ educational goals whenever they enroll in our center.

At Little Rock® Community Learning Center, Inc., our students’ overall best interest would always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hire professional teachers in various subjects who are passionate at imparting knowledge to students.

We have plans in the future to also offer learning platforms to people with both learning disability and physical disability (especially the blind, the dumb and the deaf). Our overall business goal is to position our early childhood learning center to become the leading brand in the industry in the whole of Little Rock – Arkansas, and also to be amongst the top 10 learning centers in United States of America within the first 20 years of operation.

Little Rock® Community Learning Center, Inc. is founded by Dr. (Mrs.) Becky Steve – Carson and her immediate family members. She is an educationist par excellence and she has won many awards in the educational sector in the United States.

Dr. (Mrs.) Becky Steve – Carson has both the academic qualifications and experience to run an early childhood learning center that can favorably compete with other leading early childhood learning centers not only in Little Rock – Arkansas, but also throughout the United States America.

3. Our Products and Services

Little Rock® Community Learning Center, Inc. is going to offer varieties of early childhood learning services in the United States of America. Our intention of starting our early childhood learning center is to soundly educate kids in various subjects and of course to make profits from the industry.

Our service offerings are listed below;

• Planning and implementing a diverse curriculum for children
• Developing activities to introduce math and literacy concepts
• Providing child and infant daycare to an extent
• Operating Head Start programs

4. Our Mission and Vision Statement

Our vision is to build a highly competitive early childhood learning center that will become the number one choice for both parents and students in the whole of Little Rock – Arkansas.

Our mission is to provide professional and conducive learning environment to students at different levels of learning. Our overall business goal is to position Little Rock® Community Learning Center to become the leading early childhood learning center in the industry in the whole of Little Rock – Arkansas, and also to be amongst the top 10 early childhood learning centers in the United States of America within the first 20 years of operation.

Our Business Structure

It is a known fact that the success of any business is to a large extent is dependent on the business structure of the organization and the people who occupy roles in the organization. Little Rock® Community Learning Center, Inc. will build a solid business structure that can support the growth of our early childhood learning center.

We will ensure that we hire competent hands (teaching and non – teaching staff members) to help us build the early childhood learning center of our dream. The fact that we want to become one of the leading early childhood learning centers in the industry in the whole of the United States of America makes it necessary for our organization to deliberately build a well – structured business from the onset.

We will work hard to ensure that we only attract people with the right mindset to help us achieve our business goals and objectives in record time. Below is the business structure that we will build Little Rock® Community Learning Center, Inc.;

• Head of The Early Childhood Learning Center (School Proprietress)

School Administrator

Early Childhood Learning Specialist

• Accountant/Bursar
• Client Service Executive/Front Desk Officer

Security Officers

5. Job Roles and Responsibilities

Head of the Early Childhood Learning Center/School Coordinator:

• Responsible for providing direction for the center
• Responsible for handling high profile clients and deals
• Responsible for fixing fees and signing business deals (partnership)
• Responsible for signing checks and documents on behalf of the early childhood learning center
• Coordinates all arms of the center
• Evaluates the success of the center
• Reports to the board
• Responsible for overseeing the smooth running of HR and administrative tasks for the early childhood learning center
• Designs job descriptions with KPI to drive performance management for tutors (teachers)
• Regularly hold meetings with key stakeholders (parents and member of the school board) to review the effectiveness of the schools’ Policies, Procedures and Processes
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Defines job positions for recruitment and managing interviewing process
• Carries out induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversees the smooth running of the daily activities of the early childhood learning center.
• Effectively teach subjects as assigned by the school administrator
• Accesses the progress of students under their care
• Ensures that students abide by the rules and regulations of the center
• Contributes his/her quota towards growing the early childhood learning center
• Receives complaints from parents and channel it to the appropriate quarters
• Handles any other duty as assigned by the school administrator.

Marketing Executive

• Identifies, prioritizes, and reaches out to new students, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Documents all customer contact and information
• Represents the company in strategic meetings
• Helps to increase sales and growth for the school

School Bursar (Accountant)

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides management with financial analyses, development budgets, and accounting reports
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting for one or more properties.
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensuring compliance with taxation legislation
• Handles all financial transactions for Little Rock® Community Learning Center, Inc.
• Serves as internal auditor for Little Rock® Community Learning Center, Inc.

Client Service Executive

• Welcomes/receive parents and students by greeting them in person or on the telephone; answering or directing inquiries.
• Ensures that all contacts with parents and students (e-mail, walk-In center, SMS or phone) provides a personalized customer service experience of the highest level
• Through interaction with parents and students on the phone, uses every opportunity to build parent’s interest in the schools’ services
• Consistently stays abreast of any new information on the organizations’ promotional campaigns etc. to ensure accurate and helpful information is supplied to parents and students when they make enquiries
• Receives parcels / documents for Little Rock® Community Learning Center, Inc.
• Distributes mails in the organization
• Handles any other duties as assigned by the School Administrator.
• Responsible for cleaning the school facility at all times
• Ensures that toiletries and supplies don’t run out of stock
• Cleanses both the interior and exterior of the school facility
• Handles any other duty as assigned by the school administrator
• Ensures that the school facility is secured at all time
• Controls traffic and organize parking
• Gives security tips to staff members from time to time
• Patrols around the building on a 24 hours’ basis
• Submits security reports weekly
• Any other duty as assigned by the school administrator.

6. SWOT Analysis

Little Rock® Community Learning Center, Inc. engaged the services of a core professional in the area of business consulting and structuring with bias in the educational sector to assist us in building a well – structured early childhood learning center that can favorably compete in the United States.

Part of what the team of business consultant did was to work with the management of our organization in conducting a SWOT analysis for Little Rock® Community Learning Center, Inc. Here is a summary from the result of the SWOT analysis that was conducted on behalf of Little Rock® Community Learning Center, Inc.;

As an early childhood learning center, our core strength lies in the power of our team; our workforce. We have a team with excellent qualifications and experience in the educational sector especially when it comes to working with toddlers. We are well positioned in a community with the right demography and we know we will attract loads of students from the first day we open our doors and welcome students for enrollment.

As a new early childhood learning center in Little Rock – Arkansas, it might take some time for our organization to break into the market and gain acceptance via reputation in the already saturated education cum Early Childhood Learning Centers industry; that is perhaps our major weakness.

• Opportunities:

Demand for day-care services is positively correlated with the number of children aged nine and younger. Increase in the number of children younger than nine, particularly those younger than five, boost demand and profitability for private centers. The number of children under the age of nine is expected to increase slightly in 2018, representing a potential opportunity for the industry.

The labor force participation rate of women, especially mothers, has a major effect on demand for child-care services. The participation rate is influenced by many factors, including social values, expectations relating to child care, the growth rate of employment, after-tax wages and child-care costs.

When the female workforce participation rate rises, it tends to increase demand for child-care services. The labor force participation rate of women is expected to increase slightly in 2018, posing a threat to the industry.

7. MARKET ANALYSIS

• Market Trends

The trend in the early childhood learning center business is that the keys to attracting students is the educational performance of their students. Any early childhood learning center that has good records will always thrive.

The demand for early childhood learning centers is driven by the fact that most public cum government owned schools cannot accommodate every student in a given geographical location. In some cases, students with special needs cannot cope in public schools hence the need for early childhood learning centers.

Early childhood learning centers are overwhelmingly located in urban areas. Over one-half of all early childhood learning center students reside in urban environments, compared with less than one-third of students at traditional public schools.

Growth in the percentage of the overall population living in urban areas increases demand for early childhood learning centers. The US urban population is expected to increase in 2018, representing a potential opportunity for the industry.

The economic downturn hasn’t really affected this industry, especially in countries that believe in the efficacy of education. The areas you would need to spend heavily on is in ensuring that your school is up to standard, your advertisements, and on insurance policy cover.

Lastly, it is trendier to find early childhood learning centers engaging in extra – curricular activities and as a matter of fact, an early childhood learning center that thrives in sports can leverage on that to attract students who are sports inclined.

8. Our Target Market

As a standard early childhood learning center, Little Rock® Community Learning Center, Inc. is going to offer varieties of educational services. Our intention of starting our early childhood learning center is to prepare toddlers to enroll in schools and of course to make profits from the education industry.

Our target market as an early childhood learning center cuts across people (students) of different classes and cultural background whether African, White, Caucasian, Latinos, Indians, and Asians. We are coming into the industry with a business concept that will enable us work with the students at different learning stages in Little Rock – Arkansas.

Our Competitive Advantage

Indeed, the Early Childhood Learning Centers industry is highly competitive and the entry barriers are high. As a matter of fact, the industry is pretty difficult for new entrants to establish themselves. So also, the reputation of the early childhood learning center is of utmost importance, as early childhood learning centers that have a good history of getting students into prestigious schools often have the best reputations.

As a major marketing tool, schools need to show parents a track record of admission to elite schools. Little Rock® Community Learning Center, Inc. might be a new entrant into the education cum Early Childhood Learning Centers industry in the United States of America, but the management staff of the center are considered gurus.

They are highly qualified educationists/teachers at various levels of learning in the United States. These are part of what will count as a competitive advantage for us.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category in the industry meaning that they will be more than willing to build the business with us and help deliver our set goals and objectives.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Little Rock® Community Learning Center, Inc. is established with the aim of maximizing profits in the education cum Early Childhood Learning Centers industry and we are going to ensure that we do all it takes to attract students on a regular basis. Little Rock® Community Learning Center, Inc. will generate income by offering the following tutorial services;

• Providing child and infant day care to an extent

10. Sales Forecast

We are well positioned to take on the available market in Little Rock – Arkansas and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six months of operation and grow the early childhood learning center and our student base.

We have been able to examine the early childhood learning centers cum education market in the United States of America, we have analyzed our chances in the industry and we have been able to come up with the following sales forecast.

Below is the sales projection for Little Rock® Community Learning Center, Inc., it is based on the location of our tutorial center and of course the wide range of educational cum learning services that we will be offering;

• First Fiscal Year (FY1):  $250,000
• Second Fiscal Year (FY2):  $450,000
• Third Fiscal Year (FY3):  $750,000

N.B : This projection was done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and natural disasters within the period stated above. So, there won’t be any major competitor offering same services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

We are mindful of the fact that there are stiff competitions amongst early childhood learning centers in the United States of America, hence we have been able to hire some of the best marketing experts to handle our sales and marketing concerns.

Our sales and marketing team will be recruited base on their vast experience in the industry and they will be trained on a regular basis so as to be well equipped to meet their targets and the overall goal of the early childhood learning center.

Our goal is to grow our early childhood learning center to become one of the top 10 early childhood learning centers in the United States of America which is why we have mapped out strategies that will help us take advantage of the available market and grow to become a major force to reckon with not only in Little Rock – Arkansas but also in other cities in the United States of America.

Little Rock® Community Learning Center, Inc. is set to make use of the following marketing and sales strategies to attract clients;

• Introduce our early childhood learning center by sending introductory letters alongside our brochure to schools, parents/household and key stake holders in Little Rock – Arkansas.
• Print out fliers and business cards and strategically drop them in schools, libraries and even student organizations.
• Creating a website, allows parents to be able to look you up, and also allows you to post general study tips, giving you an added advantage.
• Use friends and family to spread word about our early childhood learning center
• Introduce Little Rock® Community Learning Center, Inc. to learning specialists, school coaches, school administrators, teachers, guidance counselors especially as they are with students everyday
• Post information about Little Rock® Community Learning Center, Inc. on bulletin boards in places like schools, libraries, and local coffee shops.
• Placing a small or classified advertisement in the newspaper, or local publication about Little Rock® Community Learning Center, Inc.
• Using tutorial referral networks such as agencies that will help match students with Little Rock® Community Learning Center, Inc.
• Joining relevant association or body that will enable us network and meet others in same industry.
• Advertising online by using an advertising platform such as Google AdWords, that will allow us place text advertisements alongside on websites with related contents, and along results from search engines.
• Advertise our early childhood learning center in relevant educational magazines, newspapers, TV and radio station.
• Attend relevant educational expos, seminars, and business fairs et al
• Engage direct marketing approach
• Encourage word of mouth marketing from loyal and satisfied clients

11. Publicity and Advertising Strategy

We are aware of the potency of a good publicity strategy hence we have been able to work with our brand and publicity consultants to help us map out publicity and advertising strategies that will help us walk our way into the heart of our target market.

We are set to become the number one choice for both parents and students in the whole of Little Rock – Arkansas which is why we have made provisions for effective publicity and advertisement of our early childhood learning center.

Below are the platforms we intend to leverage on to promote and advertise Little Rock® Community Learning Center, Inc.;

• Place adverts on both print (community based newspapers and educational magazines) and electronic media platforms
• Sponsor relevant community based events/programs
• Leverage on the internet and social media platforms like; Instagram, Facebook, twitter, YouTube, Google + et al to promote our brand
• Install our billboards in strategic locations all around Little Rock – Arkansas.
• Engage in roadshow from time to time in targeted neighborhoods in and around Little Rock – Arkansas
• Distribute our fliers and handbills in target areas in and around Little Rock – Arkansas
• Passing general information via our school’s social media handles like twitter, Facebook, Google hangouts etc.
• Ensure that all our teaching and non – teaching staff members wear our branded shirts and all our vehicles are well branded with our schools’ logo et al.

12. Our Pricing Strategy

Early childhood learning centers in the United States of America and of course in all the parts of the world charge students per term/per session and students have the options of either paying their tuitions before resumption or during the school session. Early childhood learning centers charge students based on loads of factors including location, service offerings and extra – curricular activities.

At Little Rock® Community Learning Center, Inc. we will keep our fees below the average market rate by keeping our overhead low and by collecting payment in advance. In addition, we will also offer special discounted rates to all our students at regular intervals.

• Payment Options

The payment policy adopted by Little Rock® Community Learning Center, Inc. is all inclusive because we are quite aware that different customers prefer different payment options as it suits them but at the same time, we will ensure that we abide by the financial rules and regulation of the United States of America.

Here are the payment options that Little Rock® Community Learning Center, Inc. will make available to her clients;

• Payment via bank transfer
• Payment with cash
• Payment via online bank transfer
• Payment via mobile money
• Payment via Point of Sales Machines (POS Machines)
• Payment via check
• Payment via bank draft

In view of the above, we have chosen banking platforms that will enable our clients make payment for tuition fees without any stress on their part. Our bank account numbers will be made available on our website and promotional materials to clients who may want to deposit cash or make online transfer for services rendered.

13. Startup Expenditure (Budget)

In setting up an early childhood learning center business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by acquiring a large facility, then you would need a higher amount of capital as you would need to ensure that your employees are taken care of, and that your early childhood learning center’s environment is conducive enough for the students to learn.

The materials and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a early childhood learning center business; it might differ in other countries due to the value of their money.

However, this is what it would cost us to start Little Rock® Community Learning Center, Inc. in the United of America;

• Business incorporating fees in the United States of America will cost – $750.
• The budget for Liability insurance, permits and license will cost – $3,500
• Acquiring a large facility that will accommodate the number of block of classes, playing field, staff offices and parking lots et al (Re – Construction of the facility inclusive) will cost – $350,000.
• Equipping the classes and office (computers, printers, projectors, markers, pens and pencils, furniture, telephones, filing cabinets, and electronics) will cost – $50,000
• Launching an official website will cost – $500
• The budget for the payment of salaries for the first three months of operations: $120,000
• Additional Expenditure such as Running cost, Business cards, Signage, Adverts and Promotions will cost – $45,000

Going by the market survey and feasibility studies conducted, we came to the conclusion that we will need an average of six hundred and fifty thousand dollar ($650,000) to start a small but standard early childhood learning center in the United States of America.

Generating Funds/Startup Capital for Little Rock® Community Learning Center, Inc.

Little Rock® Community Learning Center, Inc. is a family business that will be owned and managed by Dr. (Mrs.) Beck Steve – Carson and her immediate family members. They are the major financiers of the early childhood learning center which is why they decided to restrict the sourcing of the startup capital for the early childhood learning center to just three major sources.

• Generate part of the startup capital from personal savings and sale of his stocks
• Generate part of the startup capital from government, friends and other extended family members
• Generate a larger chunk of the startup capital from the bank (loan facility).

N.B: We have been able to generate about $250,000 (Personal savings $200,000 and soft loan from family members $50,000) and we are at the final stages of securing $100,000 education grant from the Government an also obtaining a loan facility of $300,000 from our bank. All the papers and documents have been duly signed and submitted, the loan has been approved and any moment from now our account will be credited.

14. Sustainability and Expansion Strategy

It is a known fact that the future of any business lies in the number of loyal customers that they have, the capacity and competence of their employees, their investment strategy and of course the business structure. If all of these factors are missing from a business, then it won’t be too long before the business closes shop.

One of our major goals of starting Little Rock® Community Learning Center, Inc. is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers (students and parents alike) over is to ensure that we offer nothing less than the best, to offer quality education to all our students so much so that they can favorably compete with students all over the United States.

Little Rock® Community Learning Center, Inc. will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner of our business strategy.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more as determined by the board of the organization. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List/Milestone

• Business Name Availability Check: Completed
• Business Incorporation: Completed
• Opening of Corporate Bank Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Securing a standard facility large enough to accommodate our design: Completed
• Conducting Feasibility Studies: Completed
• Generating part of the startup capital from the founders: Completed
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents: In Progress
• Design of The Schools’ Logo: Completed
• Printing of Promotional Materials: Completed
• Recruitment of employees: In Progress
• Purchase of the needed furniture, office equipment, electronic appliances and facility facelift: In progress
• Creating Official Website for the school : In Progress
• Creating Awareness for the early childhood learning center in Little Rock – Arkansas: In Progress
• Health and Safety and Fire Safety Arrangement: In Progress
• Establishing business relationship with vendors and key players in the education industry : In Progress

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It is very important to make a Business Continuity Plan. Each business is different. One plan cannot work for another. The following 15 areas of building a Business Continuity Plan will provide tools and resources to help you build your plan.

Build a Business Continuity Plan. With your planning team, take the  online Business Continuity Planning training (free), or follow the links below to each of the 15 points of Business Continuity Planning and use the tools and resources in each to help you build your own Business Continuity Plan.

Contact Us: If you have questions, desire a consultation, or want a presentation or in-person training, please contact the Be Ready Business Program Coordinator by emailing [email protected] .

• Business Continuity Planning
• Be Ready Business Playlist
• Active Shooter Program Playlist
• 2020 Cybersecurity Fall Conference Playlist
• Cybersecurity Awareness Episodes Playlist
• InterCEP Web Forums
• Webinar: How to Put Your Business Continuity Plans into Action . Access webinar slides here.
• Online Business Continuity Planning Course (free)
• FEMA's Continuity Related Courses
• RDPC's Continuity Course
• Business Continuity Planning Online Course
• Be Ready Business Continuity Planning Toolkit  – Google Drive with word document templates to download.

15 Points of Business Continuity Planning

• Be Ready Business Preparedness Steps / Recognition Criteria
• Business Continuity Professional Practices by DRI
• Blueprints to Develop a Business Continuity Plan by Info-Tech
• Building (and keeping!) executive support for your business continuity program
• Overview of US Regulations Pertaining to Business Continuity
• BCM Legislations, Regulations, Standards and Good Practice
• Agility Tabletop Exercises - 6 scenarios
• 2022 Exercise Playbook - BCI : 14 scenarios
• CISA Tabletop Exercise Packages : Over 35 scenarios

Business Continuity Plan (BCP) Templates

• BCP Small Business Template - FEMA
• BCP Template for Non-Federal and Community Based Organizations - FEMA
• BCP Template - Risksource
• BCP Template - DCAG
• BCP Template - Oregon
• BCP Template - FINRA
• BCP Template for Healthcare / Physicians - HSAG
• Non-Federal COOP Template 2024-25 - DHHS

Emergency Response Plan (ERP) Templates

• Property Emergency Plan Template
• Ready Business ERP Template
• CDC Emergency Action Plan Template
• CDC Evacuation Plans and Procedures eTool
• Ohio Sample ERP Template
• Fresno ERP Template
• Emergency Fire Drill Checklist
• Portland Sample Hazmat ERP
• University of Chicago Hazmat ERP
• College of DuPage Hazmat ERP
• Liberty Earthquake Action Plan Checklist
• FEMA Prepare Your Organization for an Earthquake - Playbook
• CDC Business Pandemic Planning Checklist
• Elegant Community Preparation: How to effectively prepare for anything
• 23 Business Continuity Statistics You Need to Know
• ISO 22301: International Standard on Business Continuity Management Systems
• Continuity Assessment Tool
• Business Continuity Self Assessment Checklist
• DRB - Business Preparedness Checklist Self Assessment
• Readiness for Resiliency Program : for small business to build disaster plans and get grants for prepared businesses.
• SABER (free App): Business status and needs reporting. Help Emergency Management officials know if your business is open or closed
• Resilience in a Box: U.S. Chamber – Free guide for creating preparedness and resilience plans
• Disaster Help Desk for Business : One on one expert guidance for quick crisis recovery
• Disaster Quick Guides : Preparedness and recovery guidance for small business
• Small Business Resilience Toolkit: Facebook  – Free guides near bottom of their page
• PrepareMyBusiness.org  – Free templates
• Continuity Guidance Circular - FEMA
• FEMA’s Business Continuity Planning Suite
• FEMA's Continuity Resource Toolkit
• Open For Business (OFB)-EZ toolkit is focused on business continuity and organized functionally.
• EZ-PREP is focused on emergency preparation and response, and organized chronologically.
• InterCEP Recovery Resources
• Business Continuity Management Glossary
• E-Book (Free): Supply Chain Risk Management For Dummies
• Business Continuity Business Case Template
• For Government: Continuity Working Group (COOP)- Utah 
• Use OpenAI's Chat GPT to help you create plans, exercises, and more
• Private Sector Preparedness Councils (PSPC)
• ContinuityForum.org
• Business Continuity Institute (BCI)
• BCI USA Chapter Monthly Fireside Chat
• Cyber Risk and Insurance Forum

1. Create a Planning Team

2. Determine Essential Business Functions

3. Identify Risks and Hazards / Rate Vulnerabilities

4. Family First / Preparedness at Home

5. Business Supply Chain Resilience

6. Communications and Continuity of Authority

7. Alternate Locations, Reconstitution, Devolution

9. Workplace Emergency Supply Cache

10. Vital Records Protection

11. Cybersecurity Measures

12. Emergency Response Plans

13. Employee Training

15. Neighbors Helping Neighbors / Thinking Beyond Your Borders

12 Areas of Preparedness

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Let others know if you can present or consult on any of the business continuity planning principles.

Stories: Businesses in Disasters

“They Hoped it Would Never Happen”

Stories of the private sector impacted by disaster. Those who had a plan and those who did not, and how that impacted their resilience.

Private Sector Preparedness Council

A Private Sector Preparedness Council (PSPC) helps connect the community's private sector to emergency preparedness principles and practices.

Online Business Continuity Planning Training

Be ready business recognition program.

Toolkit: Building a Whole Community Preparedness Coalition

It takes involving the whole community for a community to be prepared. Here are the tools to do it.

Organizations Preparing for Emergency Needs (O.P.E.N.) Training

OPEN teaches 10 preparedness actions to help your organization remain OPEN. OPEN includes both a web-based, self-guided training, and a downloadable instructor kit that will guide participants on how to identify risks, locate resources, and take preparedness actions. 

Cybersecurity

Workplace cert.

FOLLOW THE BE READY BUSINESS CONVERSATION

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Moscow State Forest University

Moscow State Forest University is a specialized establishment of higher education which trains engineering personnel, scientists as well as bachelors and masters for forest industry, wood processing and pulp and paper industry and is the major educational and scientific center of forest complex of the country. One school of the university prepares specialists for aerospace industry. Established in 1919 as the Moscow Forest Engineering Institute, the school was Russia's "first higher education institution for training forest engineers."There are nine schools in university specialized in forest engineering and one school specialized in electronics, applied mathematics and computer science Faculty of Computer Science. FEST was founded in 1959 on initiative by academician Sergey Pavlovich Korolev with the goal to prepare engineers for the Soviet Aerospace industry.

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Elektrostal, visit elektrostal, check elektrostal hotel availability, popular places to visit.

• Electrostal History and Art Museum

You can spend time exploring the galleries in Electrostal History and Art Museum in Elektrostal. Take in the museums while you're in the area.

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Yury Gagarin Cosmonauts Training Centre (Zvezdny Gorodok - Star Town) (7 hours)

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The Yuri A. Gagarin State Scientific Research-and-Testing Cosmonaut Training Center is a Russian training facility responsible for training cosmonauts for their space missions. It is in Star City of Moscow Oblast, a name which may refer to the facility itself or to its grounds. (Read more about Yury Gagarin Cosmonauts training center )

The secret Star City was built to train Soviet cosmonauts, including Yuri Gagarin, the 1st man in space. Many other famous Russian cosmonauts trained here with Gagarin: German Titov, Valentina Tereshkova, the first female cosmonaut, and Alexei Leonov, the first cosmonaut to exit the spaceship into space . The best facilities were built for them: the world’s largest centrifuge and hydro laboratory. Many cosmonauts from other countries (USA, Japan, Germany and many others) also have trained here together with Soviet Russian cosmonauts. On this Star (Space) City Tour you will see:

• Models of Soyuz Soviet spacecraft 
• World's largest centrifuge with an 18-meter radius 
• Hydro laboratory, with the model of the International Space Station in water, which allows to simulate the weightlessness and many more

Important info

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• Professional English-speaking guide assistance. Other languages upon request (additional charge may apply)
• Roundtrip transportation to and from your central hotel (Comfortable car/minivan with A/C)
• Fully private tour to ensure a personalized experience
• Entrance fee to Yuri Gagarin Cosmonaut Training Centre (territory)
• Entrance fee to Yuri Gagarin Cosmonaut Training Centre Museum
• All taxes, fees and handling charges
• Food  / Drinks
• Personal expenses
• Gratuities to guide/driver (optional)

The tour price already includes all the taxes & fees, you will not see any of them later during the checkout.

Adult pricing applies to all travelers

IMPORTANT! To book the tours please provide us with the copy of your passport (scan of page with photo) and the following information (for all the travellers):

1. Surname / Names (as in passport) 2. Passport number 3. Passport expiry date 4. Date of birth 5. Place of birth (country, city, state) 6. Place of current residence (country, city, state) 7. Citizenship 8. Place of work 9. Position held 

This information is required to get access to the Yuri Gagarin Cosmonaut Training Centre, as per their security policy.

If it took Gagarin 1 year to get prepared, now it takes 7 years to become a cosmonaut, and 50 days to pass  security  check for foreign visitors.

Due to the security policy of the Centre, the guided tours are to be arranged in 50 days before the tour date. Last-minute arrangements are not available. 

Departure: from your Moscow hotel

Return: to your Moscow hotel (or any other place in Moscow that you choose)

Sights included in program

SPECIAL OFFER US$ 366 Now 5% off

Thanks ! We will reply you in less than 24 hours (usually within 1-2 hours) .

Our flexible payment options allow you to pay 20% of a deposit first and the remaining 80% in 14 days prior to your tour date - payment can be done both online or over the phone. This gives you the peace of mind knowing your spaces are booked on the tours and that you do not miss out on making the most of your time in Russia.

Also you get 5% discount and get the best, top-rated and most experienced and knowledgeable hand-picked tour guide appointed on a priority basis. In our experience, exceptional travel experiences are almost always delivered by exceptional people. With that in mind, we utilize a comprehensive approach to select and employ the best tour guides only. Multilingual and well travelled, each possesses deep insight into the diverse attractions and cultural patterns throughout the region. With us guides undergo a rigorous selection process, achieving outstanding knowledge of local culture and language. Rest assured that the best tour guides only will be working on the tours to give you excellent opportunity to explore the best of the sights during both short and long-term stay in Russia.

Once you complete your reservation, we will send you a booking confirmation email. As the day of the tour approaches, our logistics team will provide you with all relevant information for your tour.

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