deloitte assessment centre case study

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Deloitte Assessment Centre & Study Guide: Everything You Need To Know

This Deloitte assessment centre guide includes practice tests, top tips and insider secrets for success. We’ll walk you through each part of the day and show you how to prepare. Let’s get started.

Table of Contents

1 Useful Starting-Point Resource

• You can practice the Deloitte assessment tests  here.

Download our Ultimate Assessment Day & Interview Guide 2022 here . (It's packed with tips, tricks and insider-secrets to help you succeed.)

About Deloitte & the Deloitte assessment centre

Deloitte is a worldwide brand which has thousands of independent firms who collaborate to provide financial services such as audits and risk analyses.

• In short, they’re an enormous and well-respected global company which means, as you might expect, they only want the very best people.
• In fact, they demand high-quality employees, which means their recruitment process is notoriously tough.
• They have an excellent reputation for employee investment and growth and they pay well. As you can imagine, the level of competition between applicants is fierce.

To find out more about career progression at Deloitte, watch this video:

An Overview Of The Deloitte Assessment Centre

The Deloitte assessment centre takes a full day and you can expect to face the following assessment activities:

• A written exercise / Case study
• A partner interview
• A presentation
• A competency interview
• A group exercise

Let’s dive in and look at each exercise in more detail.

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Deloitte Assessment Centre Written Exercise

The Deloitte assessment centre written exercise lasts for 1 hour and takes the form of a case study.

They will be looking for the following things:

• Your ability to extract and identify the most important points.
• The clarity of your writing and how you present your ideas.
• Your tone and ability to write appropriately for the given audience.
• Your communication skills.

Practice case study

Nothing will boost your confidence and competence more than repeated practice.

You can practice the Deloitte assessment centre case study here.

The all-conquering importance of practice

If you’re serious about succeeding at your Deloitte assessment centre you must take the time to practice each of the assessment exercises you will face at the event.

We can give you great tips and advice, sure, but it’s down to you to put the preparation hours in.

If there’s one thing we’ve learned from long experience it’s that preparation is the difference between success and failure. Successful candidates are consistently better-prepared than unsuccessful ones.

1 Useful Resource

Deloitte Assessment Centre – Partner Interview

The Deloitte assessment centre partner interview is 45 minutes long and focuses on the role you have applied for.

You will need to have a firm understanding of your job description so don’t be afraid to ask the HR team for a detailed job description.

(This will be a practical tool that aids your prep of course, but it also shows you are proactive and someone who uses their initiative.)

It is vital that you research Deloitte as a company. Make sure to research the following things as a minimum:

• The current status of their business and commercial performance.
• What are their key focus areas right now? Hot projects? New major clients?
• What are their plans for their future? Where are they heading? What’s their strategy?
• What is the company ethos? What are their beliefs and values?
• What do they look for in their employees? What are the required company-wide competencies?

You can find a lot of this information on the  Deloitte website  or on their  Facebook page .

Want to learn how to deliver world-class interview performance?

You will find a ton of useful material in the interview section of our site. It will be a treasure trove in your preparation, so be sure to visit.

Deloitte Assessment Centre Presentation

You will be required to carry out a presentation at the Deloitte assessment centre that is based around a case study. (The exact details of your case study will differ depending on your role and seniority.)

You will have to prepare a 10 minute presentation and will have 1 hour to prepare.

You will not be allowed to use more than 6 slides, so make sure you use each slide to its full potential.

Whatever you decide to present, make sure that you understand the detail as you will be expected to answer questions during a closing Q&A.

Want to learn how to deliver a world-class presentation? Read our guide:  How To Deliver A Killer Presentation At Your Assessment Centre

Deloitte Assessment Centre – Competency Interview

This interview will focus on Deloitte’s employee values & core competencies:

• Career motivation
• Communication
• Adaptability
• Goal achievement
• Commercial awareness
• Ability to organise
• Problem solving skills

Your task is to make yourself appear to ‘fit’ with these. How can you align yourself with this list of valued behaviours?

Here’s a quick exercise which will help you prepare for the competency interview: 

• Spend some time considering when you have demonstrated each competency.
• Prepare two examples for each one.
• Memorize your examples.

You will return to this list of memorised examples again and again during your Deloitte assessment centre, so make sure your examples are excellent and detailed.

Quick interview tips

Here’s are some of our most popular interview guides:

• ‘ How To Prepare For An Assessment Centre Interview ‘
• ‘ How To Behave During An Interview ‘
• ‘ How To Cope With Nerves About Your Assessment Centre ‘

Stop worrying! Download a 12-step assessment day cheatsheet & be perfectly prepared.

Click here to download your copy.

Deloitte Assessment Centre Group Exercise

Ok, strap in. This group exercise is known for being fiercely competitive.

You will be required to prepare an idea before coming together with your group. The exact briefing won’t be confirmed until you reach this stage on the day.

You will have 45 minutes from this point to discuss as a group who has the best ideas.

You will need to convince and influence the rest of the group that your idea is the best. The aim of this exercise is to compile a list of 5 of the best ideas.

This type of group exercise can cause real panic because every member of the group wants their idea on the list.

During this exercise, try to:

• Lead the group without dismissing others.
• Listen as well as contribute.
• Influence others.

This sounds terrifying. Help!

As an absolute minimum, during your prep time you should read our guide: How To Succeed In An Assessment Centre Group Exercise

Another useful resource

• You can practice the Deloitte assessment tests here.

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What To Expect At A Deloitte Assessment Center

The Deloitte assessment center is a unique and rigorous process that can be daunting for those unfamiliar with it. It involves a variety of activities aimed at testing potential candidates’ skills and qualifications for the role they are applying for.

This article will provide an overview of the format used in Deloitte’s assessment centers, so you can better prepare yourself to make a great impression, and get your dream job.

Why does Deloitte use assessment centers?

Assessment centers are used by Deloitte to evaluate an individual’s performance under simulated job tasks, as well as their interpersonal skills when working with other candidates or team members.

This type of assessment provides invaluable insight into how well the candidate would perform in the position they are applying for. It also allows recruiters to observe the candidate’s logical reasoning, problem-solving skills, communication abilities, and overall suitability for the role.

Deloitte has recognized that assessment centers provide them with more accurate insights into potential employees than traditional interviews alone can provide.

What skills is Deloitte looking for?

Deloitte is seeking job applicants with a range of core competencies such as problem-solving and quantitative analysis, the ability to work in teams and demonstrate leadership qualities, excellent verbal reasoning abilities, strong business acumen and good situational judgement abilities.

Furthermore, Deloitte also looks for candidates who are tech-savvy and have knowledge or experience working with different software/programs.

Being familiar with industry trends as well as data analytics tools is also an asset when applying for a job at Deloitte. Candidates should be able to think analytically and strategically when tackling complex challenges that arise in their work.

Deloitte assessment center format

The Deloitte assessment center is designed to measure an individual’s skills, knowledge, and attitude through a series of activities. Understanding the format and structure of the Deloitte assessment center can help you better prepare for success in this type of evaluation.

Deloitte Interview

No matter the role you are applying for at Deloitte, a successful job interview is essential to secure your place within this highly sought-after organization. Preparing for all aspects of the interview process will help ensure you make a positive impression.

Motivation questions

During your interview, the interviewer will likely use various techniques to assess your motivation and ambition for joining the firm. You should be prepared to answer questions such as “Why do you want to work at Deloitte?” or “What makes you stand out from other candidates?’” Your answers can demonstrate how well-informed you are about Deloitte and how passionate you feel about working in their sector or industry.

Past-example questions

With a past-example question, the interviewer will ask you to describe how you handled a specific situation in the past. This type of question allows the interviewer to get a sense of how you would handle similar situations in the future.

Scenario-based questions

Scenario-based questions are designed to test your problem-solving skills and see how you react under pressure. You might be asked a question like, “What would you do if one of your team members wasn’t pulling their weight?” or “How would you handle a client who was unhappy with the work you delivered?”

Current events questions

In a Deloitte job interview, the interviewer may ask questions about current news and affairs to get a sense of your cultural awareness and ability to think critically about current events. This is because Deloitte seeks candidates who are globally minded and have the ability to see the big picture. Asking questions about current events also allows the interviewer to gauge your level of interest in what is happening in the world.

Your questions

As one of the world’s leading professional services firms, Deloitte sets high standards when it comes to recruitment and you should make sure you’re well-informed about what will be expected of you in this role.

Consider asking questions that will give you further insight into the company culture and expectations from employees. Ask about potential growth opportunities within the company as well as how long typical employees stay with the organization. Additionally, ask what types of challenges are typically faced in this position. It is also useful to find out more about team dynamics and who your direct supervisors might be if hired for this role.

All these questions can help provide clarity around your responsibilities and expectations if hired by Deloitte.

Deloitte group exercise

The Deloitte group exercise typically includes a series of activities designed to evaluate candidates’ skills and abilities in areas such as logical reasoning, communication, teamwork, leadership, and critical thinking.

You’ll be put into a group with other candidates and given a task to complete together. The Deloitte team will be watching to see how you work together and how you handle stress.

During this exercise, you will be presented with a problem that needs solving or a business case that requires analysis. You will need to use all your skills to come up with creative solutions while working as part of a team to achieve success.

Deloitte connect event

The Deloitte connect event is part of the final assessment center stage, and lasts for about haft a day. It is usually based on a theme that will be announced before the event. You have the option to participate in person or virtually.

During this event you will be asked to participate in:

• A one-on-one interview
• Group exercises

Spotlight activities

One-on-one interview.

The interviewer will questions concerning your qualifications, experience and skill set. They’ll be looking for evidence that demonstrates how well you understand the role and how suitable you are for it.

In addition, they may also include behavioral questions to evaluate your problem-solving abilities, team working capabilities and communication style.

Group activities

The group activities will begin with an introduction from Deloitte staff members who will explain their expectations and provide details regarding the task at hand. They might also provide additional information about the company itself and give you a glimpse of how it functions day-to-day. Then, each participant in the group will have time to discuss any ideas or solutions to the scenario presented before coming up with a plan of action that best fits all members’ needs.

These spotlight activities aim to evaluate different aspects of a candidate’s performance, providing an in-depth understanding of how they may fit into the company’s culture and goals. Deloitte’s spotlight activities include case studies, simulations, presentations, brainteasers and more.

Deloitte Presentation

Before the presentation, you will be given a topic that relates to the role you’re applying for. You will be asked to present your ideas and solutions to a panel of Deloitte assessors. This exercise is used to assess your presentation skills, verbal reasoning, and ability to think creatively and critically.

Here are a few things to expect during the Deloitte presentation:

Preparation time: You may be given a limited amount of time to prepare your presentation and gather your thoughts before you deliver it.

Clear and concise delivery: The assessors will be looking for clear and concise delivery, as well as your ability to articulate complex ideas in a simple and effective manner.

Use of visual aids: You may be asked to use visual aids such as slides to support your presentation.

Engagement with the audience: The assessors will be looking for your ability to engage with the audience, respond to questions, and manage any unexpected challenges that may arise during the presentation.

Professionalism: You will be expected to maintain a high level of professionalism throughout the presentation, including appropriate dress and body language.

Tips for passing the Deloitte assessment center

1. Research Deloitte

Learn as much as you can about Deloitte’s values, culture, services, projects and reputation in the industry. This way you get to demonstrate your interest in the firm and gain a better understanding of what they are looking for in candidates.

Start your research by looking at Deloitte’s website and social media accounts. You should also keep an eye out for recent news articles or press releases about the company. Talking to current or former employees can also provide you with valuable insights into the company culture.

2. Practice your skills

The assessment center may include activities such as case studies, presentations, and group exercises. Practice these in advance to increase your confidence and improve your performance on the day.

Many assessment center exercises are timed, so it’s important to practice under timed conditions. Taking practice tests, such as verbal reasoning or situational judgement tests, can help improve your ability to reach logical conclusions and make appropriate decisions under pressure, which will come in handy during the assessment center.

3. Be proactive and show initiative

Deloitte is looking for candidates who are proactive and show initiative, so be prepared to take the lead and make decisions when the opportunity arises.

In group exercises, take the lead in suggesting ideas and solutions. Offer to facilitate the discussion and ensure that everyone’s opinions are heard. This can show that you are a team player and have leadership potential.

Don’t be afraid to ask questions, whether it’s to clarify instructions, seek feedback, or learn more about the company. This demonstrates that you are curious and engaged, and are not afraid to seek help when needed.

4. Be a team player

Deloitte values teamwork and collaboration. Show that you can work well in a group environment by listening attentively, engaging in conversations with respect and offering positive solutions when faced with challenges.

Respectfully ask questions if needed and don’t hesitate to take initiative when it comes time for team decisions.

You should also avoid being too domineering or overbearing during discussions; this could put other members offside and ruin any potential collaboration opportunities.

5. Prepare for the unexpected

The Deloitte assessment center focuses on gauging how candidates think in real-time. While there are some typical questions and tasks you can expect during this assessment, there might be unexpected scenarios or even curve balls thrown at you.

Be flexible and adaptable in your approach, and be prepared to handle any unexpected situations that may arise during the assessment center.

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Deloitte Assessment Centre Guide: What to Expect and How to Pass

If you’ve made it to the Deloitte assessment centre stage, congratulations! You’re in the top 10% of candidates and are well on your way to a fulfilling career at Deloitte.

But first, you need to pass the assessment day.

In this free Deloitte assessment centre guide we will show you:

•   All the tests and exercises you’ll take on the day
• 2 must-know example questions that you can expect
• 4 insider tips to help you prepare for the Deloitte assessment centre and pass on your first attempt

  You can find some of the best tailored Deloitte practice tests and exercises here .

Deloitte and the recruitment process

Deloitte is one of the largest accounting and professional services providers in the world.

The company employs over 16,000 people in the UK alone, including more than 1,000 graduates through its various student and graduate programs.

There are many career opportunities at Deloitte, but the recruitment process is also lengthy and rigorous to help find the very best candidates.

There are four main stages in the Deloitte recruitment process:

• Online Application First, you’ll need to register with Deloitte and submit an online application form. It will ask you to enter your personal details and answer some basic competency questions, such as why you want to work for Deloitte and why you’re applying for this particular role.
• Online Psychometric Tests If your application is successful, you’ll be invited to take a number of psychometric tests: a numerical reasoning test , a verbal reasoning test and a situational judgement test . Click on the links to find out more about each type of test!
• Assessment Centre If you pass all the psychometric tests, you’ll be invited to attend a Deloitte assessment centre event. We’ll cover more about this stage of the process in the rest of this article.
• Final Interview If you successfully pass the assessment centre event, you’ll move on to the final stage interview with a senior staff member. Impress at the interview to secure your dream job at Deloitte!

What to expect at the Deloitte assessment centre

The Deloitte assessment centre is a half or full-day event where you’ll complete several different exercises and activities (depending on the role you applied for).

You’ll be told beforehand which exercises you’ll be completing on the day.

The exercises are designed to assess your communication, comprehension, teamwork, leadership and business writing skills.

Your Deloitte assessment day can include some or all of the following activities:

• Written Exercise

You’ll have various sources of information to read, evaluate and explain. You must show that you can extract the most important points, present your ideas clearly, and write appropriately for a business audience.

• Group Exercise

You’ll be given a topic to discuss with a small group. The goal is to contribute and stand out, without dominating. You must show that you can listen to others as well as influence them.

• Presentation/Case Study

You must prepare a presentation based on a case study you’re given on the day. You’ll need to show that you’ve thought about the topic and can answer any questions that are asked.

• First Interview

Finally, you’ll interview with a member of the HR team. They’ll want to know about your past experiences, values and what you can bring to Deloitte.

Make sure to check out our in-depth interview preparation guide to help you get in the right headspace and make a great impression!

Deloitte Practice Tests & Exercises

Deloitte assessment centre example questions

To give you a better idea of what to expect, let’s take a closer look at some example exercises from a Deloitte assessment day.

Group exercise example

In the group exercise, you’ll get a scenario or brief, similar to this example from AssessmentDay :

• ​ Group exercise example

Each person in the group will also have an individual brief for a case they must put forward as the best solution.

• Presentation/case study exercise example

This time you’ll get a scenario like this one:

And some questions to help guide your presentation, such as:

What are the advantages of using a third party vendor to manage the kiosk versus managing it in-house?

You can find more case study exercise examples and practice questions here on the Deloitte website .

Deloitte assessment centre preparation video

You can find the rest of the video series here.

4 pro tips to pass the tests (the first time!)

#1: be sure of the details.

You’ll want to know exactly what you’re doing on your Deloitte assessment day, as well as where you have to be and when.

Make sure you understand all the information you’re given, and don’t be afraid to ask if you’re not clear on anything.

You should have a date, time and location for the assessment centre, as well as a schedule of exercises for the day.

Bonus: Do a practice run to the assessment centre on an earlier day, at a similar time. Be clear on where the venue is and how long it takes to get there so you can arrive on the day with time to spare.

#2: Prepare for each exercise individually

All the tests and exercises at the Deloitte assessment centre are equally important, so it’s essential that you set time to practise for each one you’ll be completing.

The more you prepare, the more confident you’ll be. You’ll be able to better anticipate questions and scenarios, and know exactly how to respond.

Check out our recommended Deloitte practice tests here .

#3: Do some extra research

You probably already researched Deloitte before you applied, but it’s worth doing some more digging before the assessment day and interview.

Make sure you’ve browsed the whole website and are clear on the industries and roles at Deloitte, as well as the work they do for their clients.

Bonus: Get extra insights into what to expect on your assessment day by talking to people who work (or have previously worked) at Deloitte. Use LinkedIn to find employees in a role you’re interested in and send them a short, friendly message.

#4: Dress smartly

First impressions matter – and you can make a great one by dressing in smart, business clothing for the Deloitte assessment centre.

This shows you’re a professional and that you’re taking the role seriously.

Iron your outfit and polish your shoes, and make sure your hair and nails are clean and neat. Keep makeup and jewellery to a minimum.

Dressing the part will make you feel the part, which will also give you a nice little confidence boost.

And finally: Relax, be yourself and give it everything you’ve got. Good luck!

Some more guides to help you succeed…

• Numerical Reasoning: Numerical Reasoning Test Guide: 5 Proven Tips to Succeed
• Verbal Reasoning: Verbal Reasoning Test: What You Need to Know to Pass
• UKCAT: UKCAT Test Guide: 4 Secrets to UKCAT Success 2020
• Watson-Glaser: Watson-Glaser Test: Everything You Need to Know to Pass
• Mechanical Comprehension: Mechanical Comprehension Test Guide 2020

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Deloitte Interview Process, Case Study, Aptitude Tests and Assessment Centre Preparation – 2024

• Information
• Interview Questions

You’ve come here because you’ve either applied for or you’re thinking to apply for a job at Deloitte. The article will give you some insight and tips to help you with the process whether it’s your first or 20th time applying for a job with Deloitte.

What Is Deloitte?

Founded in 1845 by William Welch Deloitte, Deloitte Touche Tohmatsu Limited or simply, Deloitte is one of the Big Four accounting firms. The firm offers numerous professional services such as:

• Financial Advisory
• Risk Advisory
• Tax & Legal Advice

Since it’s launch in 1845, Deloitte has expanded to offer its services in over 100 locations across the globe in the United States, United Kingdom, Canada, South Africa, Australia, Brazil, India, China, and many more.

As of December 2024, Deloitte employs at least 415,000 people globally. These employees enjoy benefits such as:

• Medical, Dental, & Vision
• Paid Time Off
• Live Well Program
• Deloitte Marketplace (Discount Plan)
• LifeWorks – For new parents
• Life & Accident Insurance
• 529 College Savings Plan
• Paid and unpaid sabbaticals
• Tuition assistance

These are only a few of the benefits offered at Deloitte.

What Is Deloitte’s Hiring Process?

Job seekers looking to work at Deloitte will have to undergo a 3-4 round recruitment process. The process is dependent on the job being applied for and the country in which the job is based. Below is an outline of the recruitment process:

Initial Screening

The candidate’s online application, which would have been submitted after browsing and selecting jobs posted on Deloitte’s careers page , is reviewed by Talent Acquisitions. This team is responsible for deciding if your qualifications and experience match the job’s criteria.

Interview Process

Following the initial screening process, successful candidates will be contacted for an interview. This is a multi-step process:

• First contact/telephone interview which gives the candidate the chance to ask questions about the job.
• Face-to-face/technical interview which is specific to the job for which the candidate is applying. This stage might include multiple interview rounds, which is dependent on the service line and country in which the job is located. In these interviews the candidate’s technical and motivational fit is assessed via discussions with a panel.
• The last stage of the interview process involves a meeting with the head of the department for which the candidate is applying.

Assessments

During this stage of the recruitment process, if necessary, the candidate will sit for the necessary psychometric tests for the job in question. These are either done online or in person at a Deloitte office or assessment centre . It is estimated that about 60% of candidates get rejected solely based on their performance in the aptitude tests. These tests are usually done within two weeks of the interviews.

Below are some of the aptitude tests Deloitte candidates will be required to pass:

• Verbal Reasoning Test This test is used to assess a candidate’s comprehension skills. The candidate will be presented with scenarios and for each scenario the candidate will be asked to answer three questions. The answers will be in multiple choice format with the following options: true, false, or cannot say without additional information . This test is time limited and candidates are given 25 minutes to complete the assessment. Read more about verbal reasoning tests .
• Numerical Reasoning Test The numerical reasoning test is a time limited assessment which the candidate is required to complete in 30 minutes. The test is used to assess a candidate’s ability to properly analyse numerical data in a time effective manner. The candidate is presented with seven scenarios each with three multiple choice questions.
• Recognition of Assumptions
• Interpretation
• Evaluation of Arguments

The test is time limited and candidates have 30 minutes to complete 40 questions.

Pre-Employment Checks

After successfully completing the assessments, the candidate is then subjected to pre-employment screening. This is essentially a background check. Deloitte will look into the candidate’s criminal history (if any), previous employment history, verify the candidate’s academic qualifications and contact the references on file. Once this is completed successfully, Deloitte will proceed to make the candidate an offer.

Following a successful background check, Deloitte will make a verbal offer, which will be then followed by a contract. The contract which will outline the proposed salary and employment conditions can be reviewed by the candidate. If necessary, some negotiation can take place and then the contract is signed by the candidate.

The onboarding process is quite simply an orientation. Once Deloitte and the candidate come to an agreement, Deloitte embarks on an orientation process with the candidate. The candidate is introduced to the systems they will be using and taught basic office procedure. This is handled by the Human Resources department as well as a member from the team to which you will be employed. During this entire process, a Talent Advisor will keep the candidate abreast of the protocol to be followed.

What Qualities Are Deloitte Recruiters Looking Out For?

Deloitte is one of the world’s top companies, so it would be unreasonable for any college graduate to expect to walk into a job there. The company is known to have a very high standard and very rigorous recruitment process, but what are the recruiters looking for? Below are some of the qualities that Deloitte candidates are expected to have:

• Solution Oriented
• Commercial Awareness
• Excellent Communication Skills
• Goal Oriented
• Excellent Planning & Organizational Skills

How to Prepare for the Deloitte Recruitment Process

How do I prepare for this rigorous recruitment process? What do I do to ensure my application is top of the pile? First and foremost, as recommended by Deloitte’s recruitment team, ensure you sit and carefully think about what you want. This will give you some insight into how to go about your job hunt, as you will most likely only look for jobs directly aligned with what you want.  What you want is only the tip of the iceberg however , as you need to think about your value and create your value proposition. This can be approached by:

• Considering the values you provided to your previous/current employer.
• Determine all the skills you are able to offer to Deloitte.
• How best can you demonstrate these skills in an interview setting. Afterall , if you can’t prove it, it’s as if it doesn’t exist.
• Think about the roles at Deloitte that may best use your skillset.

Once these are well thought out, the jobs you choose to apply for are most likely to be the jobs you are best suited for. Not only that, but your resume would be best tailored to suit these roles. Recruiters have also strongly advised that applicants do not apply for multiple jobs within the firm, as it is a strong indication that the job-seeker has no clue what he/she wants.

Landing a job at Deloitte is not impossible, it just takes preparation and practice. Spend time practising for your exams and preparing for your interviews and when the day comes, put your best foot forward.

All the best with your application!

Interview Sample Questions

According to Deloitte’s website, these are 5 interview questions which they consider pertinent to their recruitment process and how best to answer them.

• Tell us more about yourself. Applicants usually just give an overview of their job history, but recruiters would prefer if applicants humanise themselves. Recruiters would like to know what makes the applicant tick and would prefer if they infuse some personality into the response.
• What are your weaknesses? /What was your biggest failure at work? Applicants tend to offer sugarcoated responses, with one of the most popular responses falling along the lines of being a perfectionist. Recruiters are looking for applicants to use their critical thinking skills to identify a specific failure and the actions taken to mitigate it.
• What kind of salary do you expect? This might just be the most uncomfortable interview question, but it is pretty important. If the company and the candidate cannot come to an agreement, or the candidate’s expectation falls outside of the scope of what the company is willing to offer, the process really makes no sense. Recruiters want to see that you’ve done your research about the role as well as see that you’re confident about what you want. Provide recruiters with an annual salary range in which the lower and higher figures are ideally within $5,000 of each other. Ensure you’re comfortable with the range your putting forward.
• Have you ever done…? Candidate’s often simply answer by saying “no,” which once again, does not highlight your critical thinking skills. If it is that you’ve never done anything of the sort before, it is best to find a comparable scenario which utilises a similar skill. This gives the recruiter more confidence in the candidate than if he/she simply said “No, but if given the opportunity I’m sure I could do it.” A statement like that provides no evidence and gives the recruiter no reason to be confident in your ability to perform that task.
• What does a good job opportunity look like to you? Try to avoid scripting your response to suit the role. Be genuine, because both yourself and the recruiter need to know if the job is genuinely a good fit for you. If it isn’t there is a greater likelihood that you’ll underperform.

Along with the above questions, other popular interview questions include:

• Why do you want to work at Deloitte? What about the other Big Four firms?
• What are your strengths?
• Why did you choose to pursue accounting as your major?
• Where do you see yourself in five years?
• Walk me through your resume.

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Deloitte 2024 Online Immersive Assessments. The Ultimate Practice Guide.

Reading time: 25 minutes

Are you applying to Deloitte 2024 internship or graduate programs season? Or maybe to a professional job with Deloitte? This is the complete guide for you.

The text below provides a full assessment and candidate preparation guide and practice for the Deloitte application process for those applying to US and global jobs, internships and graduate programs.

Our website provides scientifically validated practice game-based assessments, assessments tests, interviews and assessment centre exercises that can be used to practice and prepare for the Deloitte recruitment and assessment process. 

Not sure if you should practice preparing for the Deloitte assessments? According to research, 60-80% of candidates are rejected based on their aptitude test results. It is proven that practice increases your chances of getting hired.

A recent study (Bradley et al, 2019) found that candidates who do not practise assessments, tend to fail at the first hurdle of psychometric assessments (54%-84%). This study looked at the Top 100 global employers.

IN A NUTSHELL

How to prepare for the Deloitte assessment process and tests to get the job?

• Complete your Deloitte Job Application
• Fill in your Deloitte application online
• Answer each and any question asked honestly
• Match your application to Deloitte’s core values
• Use keywords from the job post in your resume
• Practice for Deloitte Online Immersive Assessments

Deloitte uses a variety of aptitude assessment tests. These may include:

• Numerical Reasoning Tests
• Situational Judgement Tests (SJTs)
• Verbal Reasoning Tests
• Game-based Assessments

You may get rejected already after your aptitude tests. These tests sift out 50-80% of candidates. The only proven way to get to the next round is to practice.

• Job Simulation: HireVue Video Assessment

You should practice answering questions that typically come up in interviews. Your answers need to flow and be timely. Avoid filler words. Your verbal communication should be convincing, filled with content that presents you in the best way for the job.

For Deloitte interview practice, use:

• a smartphone
• our video interview practice platform

Use our video interview practice platform with predefined questions to simulate HireVue interviews. Record and review your answers for improved interview skills, time management, and choice of words. Repeat as needed until you’re confident.

Use the STAR+R method for your answers and practice each answer several times.

• Prepare for the Deloitte Final Stage Assessment

The final stage assessment is an assessment centre which may involve one or more of the following exercises:

• Final Interview
• Group Exercise
• Connect Event
• Presentation

Prepare for your Deloitte Final stage assessment by practicing clear speaking and attentive body language. Use the STAR+R method to record yourself answering interview questions.

Continue reading to get answers to these critical questions:

• What is Deloitte’s online assessment?
• How do I prepare for the Deloitte immersive online assessment?
• What is the Deloitte job simulation?
• How do I pass a Deloitte interview?

Looking into assessments with Deloitte, simply click on the table below to practice assessments relevant to your assessment process!

Or, Go Premium to practice all the assessments above and ace your Deloitte assessments, first time. 

Before we dive into the Deloitte hiring process, let’s go over the basics of what you’ll need to know about the company.

Who is Deloitte?

Deloitte is a global firm offering diverse services like audit, consulting, financial advisory, risk advisory, and tax . Operating in 150+ countries, it has a workforce of around 330,000 individuals.

 As one of the Big Four accounting firms, founded in London in 1845, Deloitte expanded to the US in 1890. With over 415,000 professionals worldwide, Deloitte regularly hires for internships, graduate schemes, and professional positions in areas such as:

To discover more Deloitte career opportunities including graduate schemes and apprenticeships, check out this section below !

However, the competition for these job spots is very fierce, so you need to do your best at every stage of the recruitment process. To get ahead, ensure you understand Deloitte’s core values.

What are the Deloitte Core values?

Deloitte are looking for candidates that will: 

• Lead the way : Take charge and show others the path to follow. Be a role model and guide others towards success.
• Serve with integrity: Perform your duties honestly and ethically. Serve others with sincerity and always prioritise doing what is right.
• Take care of each other: Show concern and support for the well-being of those around you. Look out for one another and create a caring and supportive environment.
• Foster inclusion: Create a welcoming and inclusive environment for all, regardless of background or differences. Encourage diversity and equal participation.
• Collaborate for measurable impact: Work together to achieve meaningful and measurable results. Join forces to make a tangible positive change.

To ace the Deloitte job simulation and final stage assessment, demonstrating these is crucial. 

With this, it’s time to jump into the Deloitte Recruitment and Assessment Process So, buckle up, and let’s start!

Deloitte Recruitment Process

What is the recruitment process at Deloitte?

To simplify the process, Deloitte has divided their 2024 recruitment process into four stages.

Deloitte Online Application

Deloitte online immersive assessment: online aptitude tests, deloitte job simulation: hirevue video assessment, deloitte final stage assessment.

Let us go through all these Deloitte recruitment stages in detail below with our certified tips and tricks to ace each of them and get ahead. 

How to get a job at Deloitte?

The Deloitte online application form will be used for any future reference relating to your career experiences, main achievements and education. Make sure to fill in all the personal details accurately and always double-check.

Deloitte’s application form consists of 4 steps where you fill in the following information: 

• Personal information 
• Experiences
• Motivational questions 
• Voluntary disclosures 

Get ready to answer several questions during the application form, including:

• “Have you previously worked with Deloitte?” 
• “Are you a registered citizen and do not require a work permit to be eligible to work in the country?”, 
• “Tell us in no more than 100 words why you have applied for your preferred business area”, etc. 

These application questions are used to get to know you better and to ensure compliance with local laws and regulations. 

Deloitte Application tip: Apply early to Deloitte and regularly check your email for any clarification or additional details requested by their HR department, as many applications are reviewed on a rolling basis.

You should hear back from Deloitte approximately three days after submitting your online form and, if you are successful, you will be invited to take part in Deloitte’s online immersive assessment .

Back to Contents

What are the Deloitte online immersive assessment tests?

The Deloitte immersive online assessment is a blended test provided by Cappfinity . The test includes a variety of question types and will require you to analyse emails, videos, or recorded messages. Your answers may involve choosing from multiple options, writing responses, or ranking items in order.

The Deloitte online immersive assessment will contain elements of traditional online aptitude test questions, such as:

Deloitte Numerical Reasoning Test Questions

Deloitte situational strengths test questions, deloitte verbal reasoning test questions.

Good to know: The Deloitte immersive assessment requires you to independently determine where to gather data and information. It differs from standard aptitude tests that present one passage and related question at a time.

Depending on the role and the location you have applied for, you may be invited to take some game-based assessments as part of your online tests.

Keep reading as we cover each of these types of questions, starting with the Deloitte numerical reasoning questions. 

What is a Deloitte Numerical Reasoning Test?

The Deloitte numerical reasoning test questions are used to evaluate your numerical aptitude and ability to interpret and analyse numerical data. These questions typically present you with sets of data, charts, graphs, or tables and require you to answer 21 questions based on the information provided.

Discover the top 3 reasons employers like Deloitte use numerical reasoning tests with this short YouTube video: 

To kickstart your prep for this Deloitte psychometric test, you should recap basic GCSE or high school calculations, such as ratios, percentages and reading data off charts.

Good to know : Deloitte’s numerical reasoning test questions can be difficult – not because of the knowledge tested, but because of the time pressure and stress involved.

5 Top Tips to Prepare for the Deloitte Numerical Reasoning Test Questions

• Sharpen your numerical skills : Brush up on the basics like percentages, ratios and simple arithmetic operations to boost your skills and solve numerical problems more efficiently.
• Understand the format: Familiarise yourself with the test structure and format of the test using practice tests. Understand what questions are often asked and how to answer them ahead of the real assessment.
• Use data visualisation: Utilise graphs and charts to identify patterns and relationships in your practice to help enhance your understanding and interpretation of complex numerical information. 
• Use feedback reports : Make use of feedback reports from practice tests to locate strength and development areas to focus your preparation ahead of your Deloitte aptitude tests.
• Time yourself and simulate test conditions: Practice under timed conditions to simulate test pressure. This improves efficiency and pacing during the actual test.

Practice FREE QUESTIONS similar to Deloitte assessment tests, register with GF and take your FREE numerical reasoning test now , or test your skill using the tips above with this example Deloitte numerical test question below!

Deloitte-style Numerical Reasoning Test Example

Check if you got the correct answer at the bottom of the page.

For your Deloitte assessment practice , prepare with our numerical reasoning tests with answers, worked-solutions and professional score reports including personalised tips based on your performance.

The next aspect of the Deloitte online assessment we will discuss is the Deloitte situational strengths questions . Let’s find out more!  

What is the Deloitte situational judgement test?

The Deloitte situational strengths test evaluates your strengths and your ability to handle work-related situations. It presents hypothetical scenarios, asking candidates to choose the most and least effective actions from a list of options. 

The Deloitte situational judgement test assesses decision-making skills, problem-solving abilities, and your alignment to Deloitte’s values and behaviours.

Good to know: Deloitte’s scenario-based assessment is likely to include topics on new technologies, innovation and the digital world. 

Spare a minute to unlock more info about situational strengths or judgement tests to get ahead on your Deloitte situational strengths test, with this short video:

6 Tips to Pass the Deloitte Situational Strengths Test

• Practice Situational Judgement tests: Familiarise yourself with the format and typical scenarios through practice materials.
• Read Carefully: Pay attention to the details of the scenario, such as the context and the potential implications of your decisions.
• Consider Multiple Perspectives: Evaluate stakeholders’ viewpoints and choose responses demonstrating empathy and collaboration.
• Focus on Solutions: Select the most practical and effective options that showcase problem-solving skills.
• Be Ethical and Professional: Ensure your responses reflect the integrity and professionalism that Deloitte are looking for.
• Understand Deloitte’s Values: Align your responses with Deloitte’s core values and behaviours.

The main difficulty presented in the Deloitte Situational Strengths Test comes from the fact that all answers might seem to be good ideas. They will all have some good characteristics – so you will need to differentiate between what is key.

Bonus Deloitte Situational Judgement Test tip : Your answer should depend largely on what you consider to be a priority. Remember to consider what Deloitte is looking for in their candidates.

Deloitte-style Situational Strengths Test Example

The best way to ace your Deloitte situational judgement test is to practice beforehand. Kickstart your practice with GF’s SJT prep package and practice questions similar to the Deloitte situational judgement questions. 

The Deloitte online assessment tests also assess your verbal reasoning skills with questions similar to a verbal reasoning test. Keep reading to find out more!

What is the Deloitte Verbal Reasoning Test?

The Deloitte verbal reasoning test questions assess your ability to understand and analyse written information. You will read passages and evaluate whether statements are true, false, or impossible to say. The test measures your reading comprehension, logical reasoning, and quick evaluation skills.

6 Tips to Pass the Deloitte Verbal Reasoning Test

• Understand the format : Familiarise yourself with the test structure and requirements using practice verbal assessments .
• Enhance your vocabulary: Expand your word knowledge for better comprehension by reading broadsheet newspapers and scientific articles.
• Practice: Use sample tests to simulate the actual exam and improve speed and accuracy under real assessment conditions.
• Manage time effectively: Practice time allocation by setting a strict time limit per practice question to help develop your time management skills.
• Read carefully: During the assessment, ensure to  engage with the passages and focus on the details, main ideas, and relationships provided.
• Avoid external info: Use the information provided in the test only. Don’t use any external knowledge or information for your answers unless instructed to do so!

For even more hints on how to pass your Deloitte verbal reasoning test , don’t miss our 5 best verbal reasoning test tips in this short video below:

Now that you know what the Deloitte verbal reasoning test is like, it’s time to try and answer the following Deloitte-style online test example question we’ve developed.

Deloitte-style Verbal Reasoning Test Example

Got the answer? Check it out at the bottom of the page.

Looking for an even more Deloitte-style verbal reasoning test with answers, worked solutions and professional score reports including personalised tips based on your performance ? Then we’ve got you covered.

Depending on the role you have applied for, you might be invited to complete some game-based assessments at this stage. 

Deloitte Game-based Assessments

What are the Deloitte Game-based Assessments?

Deloitte’s game-based assessment incorporates various games from the ‘Cosmic Cadet’ app developed by Arctic Shores . These games are specifically designed to evaluate your key skills.

What will the Deloitte Cosmic cadet game involve?

Some examples of games-based assessments that you can expect in Cosmic Cadet are:

• Box Scramble Game : Risk taking and vigilance
• Cave Gem Game :  Risk taking and prioritisation
• Rocket Launcher Game : Vigilance, organisational skills and time management.

Our game assessments for practice can help you get familiar with this assessment type. 

Discover more about Arctic Shores game assessments and how these are used to hire with our in-depth guide.

Once we have completed the Deloitte online assessment tests, we will shortly receive an invitation to progress to the next stage of the Deloitte recruitment process; the Deloitte Job Simulation .

What is Deloitte Job Simulation?

The Deloitte Job Simulation assesses candidates for specific roles using interactive online exercises that simulate real-world job scenarios. It is conducted through HireVue , utilising an algorithm to evaluate candidates based on various factors such as eye contact, body language, tone, and pace of voice.

What will the Deloitte Job Simulation consist of?

The Deloitte job simulation questions consist of the following five sections, and lasts between 40 and 60 minutes :

• Video interview questions
• Written response exercises
• Multiple-choice numerical reasoning questions
• Rank and order situational judgement exercises

Good to know : Learn more with our dedicated guide on HireVue .

How to prepare for the Deloitte online job simulation?

• Research Deloitte: Familiarise yourself with their values , culture, services, and clients through their website and social media.
• Review the job description: Thoroughly understand the desired role’s skills, competencies, and experiences.
• Practice situational judgement tests : Hone your decision-making, problem-solving, and communication skills using practice work scenarios.
• Develop your business acumen: Improve your understanding of recent industry trends and the strategies and consulting methodologies used.
• Practice questions: Use practice numerical questions and practice verbal questions to prepare for the respective areas of the Deloitte Job Simulation assessment.
• Enhance analytical thinking: Practice analysing cases, using frameworks like SWOT analysis and PESTLE analysis.
• Prepare for video responses : Practice recording yourself to interview questions to familiarise yourself and seek feedback on your technique.
• Refine time management: Practice managing time effectively to complete tasks within given time limits.
• Hone your approach to written exercises: Check out our dedicated guide on written exercises to prepare ahead of the day. 

During this stage, you may be asked competency-based questions. To answer these, use the STAR+R method.

Practice for your Deloitte HireVue interview questions and gain the real experience to familiarise yourself with recording answers and improving your Deloitte simulation question responses using our Video Interviewing Platform .

Deloitte Email task

What is the Deloitte email assessment?

Deloitte’s Email task assesses candidates’ email communication skills and is part of the Deloitte job simulation round. It involves tasks related to email scenarios and drafting professional responses. 

What does the Deloitte email test measure?

Key skills assessed by Deloitte’s email task include:

• Written communication skills
• Attention to detail
• Professionalism
• Ability to convey information effectively through email

Deloitte Job Simulation tip: Deloitte’s email task is similar to an E-tray exercise. Click here to read our dedicated guide on E-tray exercises to prepare ahead of the day. 

After you have passed the online tests stage, you will be invited to the Deloitte office for their assessment centre.

What is the Deloitte final stage assessment?

During the Deloitte final stage assessment , you’ll explore yourself and Deloitte, with tasks tailored to your role and business area. They may include virtual or in-person interactions and involve one or more of the following:

• Deloitte Final Interview
• Deloitte Group Exercise
• Deloitte Connect Event
• Deloitte Presentation Exercise  

Good to know: This is essentially a Deloitte assessment centre . Click here to read all you need to know about assessment centres .

Let’s now work through each of these sections in further detail.

1. Deloitte Final Interview

What is the Deloitte final interview?

In the Deloitte final interview , you will receive an invitation for an interview with a hiring manager from the specific business area to which you are applying. This interview is typically competency-based (CBI) , so we suggest you have some ideas ready to prove how you satisfy Deloitte’s requirements.

Other Types of interview questions used by Deloitte

• Motivation questions : These questions help Deloitte understand what motivates you and what aspects of the role interest you.
• Scenario questions: These questions ask about how you would handle certain work situations that are relevant to your job role.
• Topic questions: These questions help them understand your thoughts and ideas on general topics.

4 Quick Tips to Prepare for the Deloitte Final Interview

• Know your CV or Resume inside out. Be prepared to talk about each section as you will be asked questions based on what you have written.
• Research and understand Deloitte’s core values , recent news and projects. Consider how these align with your ambitions, values and motivations.
• Hone your technique for your final Deloitte interview to showcase your: deep knowledge, understanding of the role, business acumen, etc.
• Practice mock interviews with a mentor or advisor to receive feedback and improve your performance.

Deloitte Final Interview tip: Prepare examples of successful projects or initiatives you have been involved in. The interviewer will want to know your approach, analysis, data gathered, insights, actions, results, and your role in the process.

Gain further insight into improving your Deloitte Final Interview performance with our video on our top 5 body language tips:

Keep on reading to discover some of the most commonly used interview questions and how you can answer these top Deloitte interview questions below.

Deloitte Interview Questions And Answers

Below you can find these two top examples of the most common Deloitte video interview questions and how to answer them.

DELOITTE INTERVIEW QUESTION #1

Why have you chosen Deloitte over the other ‘Big Four’?

Good Answer:

• I chose Deloitte over other ‘Big Four’ firms because of its excellent reputation, innovative approach, and diverse service offerings. Deloitte’s commitment to pushing boundaries and embracing emerging technologies aligns perfectly with my career goals.
• The firm’s collaborative culture and emphasis on teamwork resonate with me, and I appreciate their dedication to continuous learning and professional development. Additionally, Deloitte’s focus on corporate social responsibility and making a positive impact in the community aligns with my values.

DELOITTE INTERVIEW QUESTION #2

Tell us about the time when you experienced a difficult situation whilst working in a group and how you resolved it.

Good Answer :

• Situation : While working in a group on an important campaign while working as a marketing intern, we faced disagreements due to different ideas. 
• Task : The campaign was due to go live in a month’s time, and required the team to agree on a set plan to ensure the project was completed on time.
• Action : To resolve the situation, I encouraged open discussions, listened to everyone’s opinions, and focused on our common goals. We reached a compromise by combining various viewpoints and assigning tasks based on expertise.
• Result : By communicating effectively and working together, we successfully completed the requirements before the campaign went live on the planned date. 
• Reflect : This experience taught me the value of collaboration and problem-solving in group work.

Want to know what other questions could come up in your Deloitte interview? GF can help with the Question Identifier Tool (QIT) in our Practice Essentials package .

Discover more about what your Deloitte interviewer is looking for with our quick video below:

2. Deloitte Group Exercise

What is the Deloitte group exercise?

The Deloitte group exercise will examine your ability to work as part of a team. During the exercise, your group will receive a scenario with information and options. A hiring manager will observe your group as you collectively discuss recommendations or answer questions.

What does the Deloitte group exercise measure?

In a Group exercise, Deloitte will be assessing your ability to:

• Build relationships and collaborate
• Solve problems
• Adapt and use quick thinking
• Use critical thinking
• Focus on results

5 Tips to Pass the Deloitte Group Exercise

• Speak clearly , in a calm and clear tone. Avoid speaking over your group members.
• Listen to your fellow candidates carefully and do not interrupt them while they are speaking. This shows respect for one another.
• Involve the whole team: Bring in the introverts or less active candidates into the discussion by asking them for their opinion.
• Ask relevant questions: Demonstrate that you are thinking ahead and are taking a considered approach to the task.
• Persuade the team to accept your ideas calmly and by presenting valid points.

 Want more advice for your Deloitte Group Exercise? Take a deep dive with our video below:

Or, click here to check out our in-depth Group Exercise guide .

3. Deloitte Connect Event

What is the Deloitte Connect Event?

Deloitte’s Connect Event is a final stage assessment that includes a series of activities and can be conducted either in person or virtually. The event’s specific details may vary depending on the area of the business you are applying to.

What will the Deloitte Connect Event involve?

The event generally lasts half a day and involves the following components: 

• A one-to-one interview
• Group exercises that you’ll work on with other candidates
• Short individual challenges and tasks
• Non-assessed activities

4 Top Tips for Preparing for the Deloitte Connect Event

• Arrive early or dial in promptly . For online events, ensure you have good Wi-Fi and are in a quiet location.
• Dress smart . Whether it be online or in-person, attend the event with formal attire.
• Initiate conversations and encourage collaboration. For example, you could ask about others’ experiences to start conversations.
• Stay focused on the tasks and manage the time during activities. You don’t want to run out of time before completion!

4. Deloitte Presentation Exercise

What is the Deloitte presentation exercise?

For the Deloitte presentation , you will receive a topic ahead of the assessment day and will be tasked with delivering a 5-minute presentation to a recruiter who will also conduct your interview. Your presentation should include a maximum of four slides that support your content.

What will the Deloitte presentation exercise involve?

The Deloitte recruiter is looking to assess your: subject matter expertise, awareness of relevant business challenges, and professional suitability. They are also measuring your ability to research and communicate.

Top 5 Tips to Ace the Deloitte Presentation Exercise

• Understand the objective of the presentation and ensure to align your content to achieve this goal.
• Conduct thorough research on the topic beforehand. Consider the information provided and recent events which may support your content.
• Structure your presentation with a logical flow and keep it concise. You won’t have much time to present!
• Practice presenting your findings to monitor your spoken and body language. Ensure you speak clearly, calmly and in a positive tone of voice.
• Time yourself during practice to ensure you stay within the 5 minute time limit.
• Encourage assessors to give feedback. You will typically have the opportunity to request feedback/questions at the end of the presentation.

Ace your upcoming Deloitte assessment centre with our 10 full sets of exercises including role play, presentations, group discussions and more in our Assessment Centre practice package .

Voila! Once you’ve aced the Deloitte recruitment process, you’ll receive an offer within a week of your final interview.

But wait! Are you a recent graduate and want to kickstart your career with Deloitte? 

You have come to the right place. Let us walk you through the opportunities that Deloitte has for students and graduates, as well as their assessment processes. 

Deloitte Early Career Programmes

What is a Deloitte early career program?

Deloitte offers college students many opportunities and acts as a bridge between them and an amazing career.

 We’ll be discussing the following in detail: 

Deloitte Career Shapers

• Deloitte Entry Level Apprenticeship Scheme

Deloitte BrightStart Higher Apprenticeships

• Spring into Deloitte

Deloitte Summer Vacation Scheme

Deloitte industrial placement, deloitte graduate programme.

What is the Deloitte ASPIRE program?

ASPIRE , part of Access Accountancy, promotes merit-based opportunities for all in the field of accountancy. It’s a collaborative effort of 26+ organisations and aims to increase accessibility in the profession.  

What are the Selection Criteria for the Deloitte ASPIRE Programme?

• To be eligible, you must attend a state school in:  Year 12 in England or Wales / Year 13 in Northern Ireland / S5 in Scotland.
• Additionally, you should have attained at least a Level 4 GCSE in English Language and a Level 5 GCSE in Maths. 

Location: Deloitte will conduct the ASPIRE programmes virtually, as well as in Birmingham and London, during the months of June and July.

What is Deloitte career shapers?

Deloitte’s Career Shapers program excites students about the wide range of opportunities available at Deloitte. This immersive experience spans two to three days and introduces participants to the inclusive and diverse Deloitte community. 

Selection criteria : To apply, you’ll need to be in:

• Year 10 or 11 in in England or Wales and you need to be on track for at least a Level 4 GCSE in English Language and Level 5 GCSE in Maths. 
• If you’re in year 12 or 13 Northern Ireland, you must have achieved at least a Level 4 GCSE in English Language and Level 5 GCSE in Maths.
• S4 or S5 in Scotland.

Locations: 

• Deloitte’s Career Shapers programs for Year 10/11 students take place online in February, April, and July. 
• The Year 12 programs are conducted with events in Reading, Manchester and London, including virtual events.

Applications for Deloitte Summer Career Shapers events will open in January.  

Deloitte Entry Level Apprenticeships Scheme

What is the Deloitte entry level apprenticeships scheme?

Deloitte’s Entry Level Apprenticeships Scheme offers alternative pathways to traditional university education. It provides apprenticeship opportunities in business, technology, finance, and consulting. 

Selection criteria: Applicants with minimum GCSE or A-level qualifications are welcome.

 Locations:

What is the Deloitte BrightStart higher apprenticeship program?

Deloitte’s BrightStart program offers paid learning, progression, and impactful opportunities. As a BrightStart Apprentice, you’ll have a permanent job, earn recognized qualifications, and gain on-the-job experience from day one.

Selection criteria : Applicants with minimum Level 3 qualifications relevant to the chosen apprenticeship program, such as A-levels, BTECs , or equivalent educational qualifications. 

Location: Deloitte maintains offices throughout the United Kingdom, including offshore locations.

Job Areas: Deloitte provides opportunities for BrightStart Higher Apprenticeships, ASPIRE, Career Shapers, and Entry Level Apprenticeships in a wide range of fields. Some of them include:

Spring Into Deloitte

What is the spring into Deloitte program?

The Spring Into Deloitte program provides valuable career exposure at Deloitte. This two-day event includes business games, skill-building sessions, debates, and exploration opportunities. 

Deloitte has several options for you to choose from:

• Young Black Professionals
• Women In Technology
• Women In Business
• Virtual Experience

Selection criteria : Applicants who have either obtained or are currently pursuing a bachelor’s or master’s degree in a related field.

Job areas of focus for Spring into Deloitte program include :

What is a Deloitte summer vacation scheme?

Deloitte’s Summer Vacation Scheme provides a three-week placement for college students in their penultimate year or pursuing a master’s degree. Participants engage in real work, utilising their university knowledge to solve client problems. 

The eligibility criteria for the Summer Vacation Scheme are as follows:

• A predicted degree classification of 2:1 or above in any discipline 
• UCAS points 104 if 2017 or after /260 if before 
• GCSE English language level 4 if 2017 or after /C if before 
• GCSE Maths level 5 if 2017 or after /B if before 

Locations : Deloitte maintains offices throughout the United Kingdom, including offshore locations and all of these office locations are eligible.

The duration of the Summer Vacation Scheme is September-November 

What is the Deloitte industrial placement?

Deloitte’s industrial placements offer a 6-12 month program where you become an integral part of a team, boosting efficiency and dedication. Gain new skills, meet inspiring individuals, and receive payment throughout the program. 

The eligibility criteria for the programme are as follows: 

• A predicted degree classification of 2:1 or above in any discipline
• 104 UCAS points if gained after 2017 – or 260 if before
• GCSE English Language Level 4 if 2017 or after – or a grade C if before
• GCSE Maths Level 5 if after 2017 – or a grade B if before.

  Location: Deloitte maintains offices throughout the United Kingdom, including offshore locations.

What is a Deloitte graduate programme?

The Deloitte Graduate Programme offers more than training and qualifications. It provides the opportunity to work on real projects for top clients, with the potential for a permanent position and a competitive salary.

The eligibility criteria for the Deloitte Graduate Programme are as follows: 

• GCSE Maths level 5 if 2017 or after /B if before

The duration of the Deloitte graduate programme is September- November. 

The areas in which Deloitte offers Graduate Programmes are as follows: 

• Risk & Advisory 
• Tax & Legal 
• Audit & Assurance 
• Consulting 
• Financial Advisory 
• Internal Services 

Location: Deloitte maintains offices throughout the United Kingdom, including offshore locations and all of these office locations are eligible.

Keep reading to discover even more answers to frequently asked questions about the Deloitte application process .

Deloitte Assessment – FAQs

What is the assessment process for deloitte graduate programs.

Deloitte’s assessment process includes

• Online Application
• Online Immersive Assessment
• HireVue Video Assessment
• Final Stage Assessment

What types of aptitude tests are used in the assessment?

Deloitte typically conducts 3-4 rounds of assessment tests, these tests include:

• Numerical reasoning tests
• Situational judgement tests
• Verbal ability tests

How hard is it to get hired by Deloitte?

Getting hired by Deloitte is competitive. They seek talented individuals with strong academics, skills, and cultural fit. Prepare well, showcase your experience, and demonstrate genuine interest.

How do I get information on Deloitte's Student Programmes?

Deloitte offers a wide range of opportunities for students to pursue successful careers. Visit their careers gateway page to explore their Student Programmes, including recruitment details, eligibility criteria, and application deadlines.

What is the pass rate of Deloitte?

The Deloitte test cut-off is often around the 70th percentile, so ensure to do your best to increase your chances of making it to the next assessment stage.

Practice and Register with GF to get your job with Deloitte first time

Do you want to pass your Deloitte assessment tests first time? Take numerical, logical, verbal reasoning and situational judgement practice tests today with GF, the only aptitude practice test experts providing practice test solutions to over 100 UK universities and their students, and also across Asia and continental Europe.

Practise with peace of mind without commitment to a full 100% money-back guarantee if you do not pass your job tests .

Correct answers to example questions :

Numerical Reasoning Test – C 

Verbal Reasoning Test – B

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Practice a case

Case interviews represent real client engagements giving you insight into our approach and the work we do. It also gives you an opportunity to demonstrate clear thinking, practical judgment, and a professional demeanor, while helping us assess your thought process, creativity, and comfort with ambiguity.

How to use this tool:.

You will be presented with an example of a real-life business situation, along with a series of questions.

Answer each question to the best of your ability, then check your work.

At any time, you can access the business situation in the upper right corner.

Please note: This is not an assessment and we do not track your responses or results. You can practice as often as you'd like.

Completion time: 15/20 min

Practice a case interview

Please note that cases may differ in format and level of detail depending on the duration of the interview, but remember in the actual interview, we will be looking at your ability to think through a problem versus any specific technical skill or subject matter knowledge.

Tell us a little about yourself.

I am an advanced degree student, i am an undergraduate  student, i am an undergraduate student, choose your intended area in order to access cases related to it, strategy  cases, finance strategy: federal health agency, leadauto: market expansion, talent management: federal civil cargo protection bureau,   previous, business technology solution cases, strategy cases, architecture strategy: federal finance agency, medx: the smart pill bottle, business technology solution cases , engagement strategy: federal agency v, recreation unlimited, strategic vision: federal benefits provider.

Case interview tips

Cases can help us assess a candidate across multiple dimensions, and your answers should project clear thinking, practical judgment, and a professional demeanor. Apply this five-step approach while working through the case interview:

For more guidance on what we look for:

Explore consulting careers for undergrad and graduate students.

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Deloitte Online Assessment: What It Is & How To Pass [2024]

• Last Updated May, 2024

Like many management consulting firms, Deloitte Consulting has added an online assessment to its application process. It’s important to be prepared for this test as you won’t make it to the one-on-one interviews unless you pass.

But don’t worry, we’re here to help!

In this article, we’ll discuss:

• What the Deloitte online assessment looks like & the skills it assesses
• Examples of questions on the online assessment
• Resources you can use to practice your math & reasoning skills
• Tips to help you pass the Deloitte online assessment
• What you can expect in the recruiting process after you pass

Let’s get started!

The Deloitte Online Assessment: What It Looks Like & Skills Assessed

The Deloitte online assessment is the second stage in the Deloitte recruitment process after the online application. If you’re selected to move on, you’ll receive an invitation to the Deloitte Immersive Online Assessment.

The Deloitte online assessment gives you a flavor for the type of situations you’ll find yourself in during a typical workday as a new analyst. The overall theme for the online assessment is technology, innovation, and the digital world.

There are 4 types of tests in the Deloitte online assessment including: 

• Situational strengths
• Verbal reasoning
• Numerical reasoning
• Game-based assessments (depending on your role)

In the Deloitte online tests, you will be provided information in the forms of emails, recorded messages, or videos and you will need to use that information to answer questions. The answers could be in the form of multiple choice answers, ranked choices, or free text. 

The Deloitte test differs from other tests because candidates will be provided multiple datasets and need to determine which ones are relevant to answer each question. Typically, online assessments provide one passage at a time with a series of related questions.

Nail the case & fit interview with strategies from former MBB Interviewers that have helped 89.6% of our clients pass the case interview.

Situational Strengths

Situational judgment questions evaluate how you would respond to various workplace situations. In the Deloitte online assessment, you will likely be presented with scenarios that relate to technology, digital work, and innovation.

The scenarios may be in written or video format. You will be provided 4 options for how to respond. You may be asked to select the “best option,” “worst option,” or both options. 

These questions test your situational judgment and, while there’s no “wrong” answer, it’s important to consider Deloitte’s purpose and values when making your decisions to ensure your answers are aligned with how Deloitte does business.

Deloitte’s values include: 

• Lead the way: We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.
• Serve with integrity: By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.
• Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
• Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.
• Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

There may be some tricky scenarios where there may be more than one really solid answer. Be sure to use common sense. While some potential answers might be nice in theory, they may not be feasible in real life. Balance optimal answers with feasibility.

Sample Situational Judgment Questions

Sample Question 1:

You’re working with a teammate who is analyzing data on a different client business unit than you. You find the data they’ve received would lead the team to take the opposite course of action from the data you’re analyzing. What should you do?

Your options are: 

A. Complete your own work and wait for your manager to point out the discrepancy.  B. Work with your teammate to understand what’s driving the inconsistent data.  C. Recheck your work and your data to make sure it’s correct, then touch base with your teammate.  D. Ask your manager to resolve the differences in the two analyses.

The option that exemplifies Deloitte’s values is Option B, which involves leading and collaborating. The worst option is to ignore the problem and wait for your manager to notice (Option A).

Sample Question 2:

You’re part of a team on a new project and you have to assign roles to members of the team. One member of the team is meant to make a presentation to the client’s senior manager but your supervisor has requested her help on another urgent task.

What would you do?

Rank the following options for responding to this scenario in order of the most likely (1) to least likely (5).

• I would confidently replace my colleague and give the presentation.
• I would ask my colleague to share her notes then deliver the presentation.
• I would ask my colleague to see if the other task can be postponed.
• I would ask her to reschedule the presentation for another day, it’s important that she delivers it.
• I would not do anything as it’s her duty to manage her time and resolve the issue herself.

How do you ace this question?

Check in with Deloitte Consulting’s core values. One of Deloitte’s core values is Take care of each other . The last option means leaving your colleague to struggle by herself which would be counter to this core value and should be ranked least likely (5).

Another core value is collaborate for measurable impact . If your colleague is the best person to deliver the presentation, that should be the priority. Remember that urgent tasks are not necessarily important.

If you do decide to deliver the presentation yourself, make sure to use any background notes your colleague has prepared so you can do the best job possible for the client.

Based on this, here’s our sample answer:

• (4) I would confidently replace my colleague and give the presentation.
• (3) I would ask my colleague to share her notes then deliver the presentation.
• (1) I would ask my colleague to see if the other task can be postponed.
• (2) I would ask her to reschedule the presentation for another day, it’s important that she delivers it.
• (5) I would not do anything as it’s her duty to manage her time and resolve the issue herself.

Verbal Reasoning Test

The verbal reasoning test will assess your ability to read and interpret information. The test includes a series of passages followed by statements. You will need to determine if the statement is True, False, or you Cannot Say.

Be sure to base your answers only on information provided and exclude any outside factors or opinions you may have.

Here’s an example of a verbal reasoning question:

The correct answer is “Cannot Say.” Though online groceries shopping is expected to decline, some individual supermarkets may experience an increase. You do not have enough information to form a conclusion.

Numerical Reasoning Test

The numerical reasoning section will include about 21 questions that are based on charts, tables, graphs. The math in this section will be fairly straightforward, but you may feel pressure due to time constraints. Read each chart and question carefully, and then crunch those numbers. 

Here’s a simple numerical reasoning question example using data about unemployment rates, presented in a bar graph. 

Using the above data, calculate the average % of unemployment across all 3 London regions. Select the correct answer from the 5 options below.

How to solve this question

First, identify the % unemployment in the 3 London regions:

• Greater London – 8.2%
• Outer London – 7.9%
• Inner London – 8.6%

Add these 3 numbers together (8.2% + 7.9% + 8.6 = 24.7%). Divide this total by 3 to get the average for the 3 London regions – (24.7÷3 = 8.233%). Choose the correct answer from the options given.

Note: A weighted average using the different populations of the 3 sections of London would be a better solution if you have access to this data.

Deloitte Game Assessments

You may be asked to take a game-based assessment. Game-based assessments can be fun but also unnerving. You can ace them if you know how the game is evaluating you. 

Game-based assessments are really common these days and used to test specific characteristics such as: 

• Risk-taking: how far do you push to win each game? 
• Prioritization/organizational skills: do you prioritize the right tasks within a challenge? 
• Time Management: can you complete the challenge in time?
• Vigilance: how easily do you give up when something is hard

If your recruiter has mentioned you need take a game-based assessment but hasn’t provided a lot of details, it’s okay to ask for information such as how long it should take, what type of computer system you need, and how many games you will be asked to play.

Free Resources You Can Use to Practice for Online Assessments

There are a number of free resources you can use to practice situational judgment questions. Practice Aptitude Tests has free sample questions .

There are also free brain training apps such as Elevate you can use to practice numerical reasoning.

7 Top Tips to Help You Pass the Deloitte Online Assessment

1. practice..

Using the free resources above will give you the confidence to tackle the math and reasoning questions that are part of the Deloitte online assessment.

2. Do your research.

While there’s no “right answer” to the situational judgment part of the test, it’s useful to know the characteristics of successful consultants at Deloitte. Along with the company values and business judgment, this information will help you choose if you’re stuck between answers.

3. Pick your best time.

We all know when we’re most alert. If you’re an early bird, schedule the assessment in the morning. If you think better in the afternoons, take the test then.

4. Prepare your environment.

Before you take the test, make sure your environment is free from distractions and you’ve got everything you need. Make sure your tech is fully charged and working well.

5. Read the instructions .

The assessment is not usually complicated but, under pressure, you can make silly mistakes. Study the information sources and make sure you’re clear on what you need to do before you start.

6. Don’t rush.

Remember the assessment doesn’t have a time limit so make sure you take your time to work through everything.

7. Breathe!

Under stress, your body goes into fight or flight mode. You react with instinct rather than clear thinking. Breathing calms you down and helps you think more rationally. Take a deep breath before you start the test and take a moment between questions to clear your head before moving on.

What You Can Expect In the Deloitte Consulting Recruiting Process After You Pass

The deloitte job simulation.

If you are successful, you’ll go on to complete the Deloitte Job Simulation before attending the final stage assessment.

The Deloitte Job Simulation immerses you in a business project, mimicking life as a Deloitte analyst. The assessment is conducted via automated HireVue video interview. The simulation should take 40-60 minutes and includes 5 sections.

• Video response questions
• Written response questions
• Multiple-choice numerical reasoning
• Rank-order situational judgment

Note: HireVue analyzes your physical responses including eye contact, pace of answering questions, the tone of your voice, and body language. It can be nerve-wracking to record these interviews so be sure to practice before you start the real thing. 

The Deloitte Final Stage Assessment

At the final assessment center, there will be an additional 4 elements of your evaluation:

• Final interview: typically a competency-based interview to see if you  have the skills needed for the job
• Group exercise: you will be asked to solve a problem in a group setting, monitored by a hiring manager
• Connect event: online or offline event that includes a series of exercises, interviews, tasks, and socializing
• Presentation exercise: candidates will complete a 5-minute presentation followed by a Q&A. The topic for the presentation is given to candidates in advance so they can prepare.

After the presentation, you’ll have a final one-to-one interview with a senior member of staff from the business area and office you’re considering. The interview is a mix of motivation and competency-based questions.

Some candidates may also have a group-based task at the assessment center.

If you’re successful after all that, you’ll finally receive a congratulatory email welcoming you to the Deloitte Consulting team!

———

In this article, we’ve covered:

• What you’ll face in the Deloitte online assessment & what skills it tests
• The types of questions you might find in the online assessment
• Resources to practice your calculation and reasoning skills
• 7 things to consider while preparing for the Deloitte online assessment
• What the process looks like after you’ve passed the Deloitte online assessment

Still have questions?

If you have more questions about the Deloitte online assessment, leave them in the comments below. One of My Consulting Offer’s case coaches will answer them.

Other people prepping for Deloitte online assessment found the following pages helpful:

• Case Interview Prep
• The Deloitte Case Interview
• McKinsey Problem Solving Test
• Case Interview Examples

Help with Case Study Interview Prep

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Deloitte Online Assessment: Process, Examples & Guidelines

Deloitte Online Assessment is the second round in the recruitment process, taking place after a potential candidate successfully passes the resume screening. This test is used to verify applicants’ logical and critical thinking, as well as personality fit with the firm. The exact format and contents of the Assessment vary across offices and positions. This article will provide the overview of the test, break down of popular question types and a comprehensive preparation guide.

Table of Contents

Deloitte online assessment overview

What is deloitte online assessment.

Deloitte Online Assessment is a screening test to help the firm filter out unqualified applicants before the interviews. The test is designed specifically for Deloitte to assess candidates on verbal reasoning, numerical reasoning, situational strength and personality traits. To serve this purpose, the Online Assessment is normally divided into two main parts:

• Game-Based Assessment: this is used interchangeably with a personality questionnaire in some offices, to assess personality traits such as innovative capability, risk-taking level, or decision-making style. Some Deloitte offices may skip this step, or use a different test format.
• Online Aptitude Test: this test assesses a candidate’s logical, verbal and numerical capability. This test is more popular and standardized among Deloitte offices.

Unlike consulting standardized tests like the McKinsey PST or BCG Potential Test , the Deloitte Online Assessment test format varies from place to place and from position to position , making the preparation process more demanding. However, the underlying principles for test-taking are consistent. Therefore, there is a general approach to help you prepare for those tests.

Deloitte recruitment process

The core recruitment process can be divided into five separate parts: Online Application, Online Assessment, Job Simulation, Virtual Assessment Center and Final Interview . Each Deloitte office will decide on their own recruiting protocols, so they vary widely. For example, the selection process in China involves only four stages while the UK office requires candidates to go through five stages.

The Online Assessment takes place between the Online Application and the Job Simulation step. This test is used to eliminate the obviously ineligible applicants, saving expensive resources spent organizing later rounds.

No prior business knowledge is required as this round is used to assess solely your behavioral traits and reasoning capability. 

Deloitte online assessment cut-off rate

The cut-off score for the Deloitte Online Assessment is estimated at roughly 70-80%, with as much as 60% of the candidates being eliminated in this round, according to our field reports.

In the next part, we will dig deeper in the various test formats used by Deloitte and an optimal preparation strategy.

Deloitte game-based assessment

What is deloitte game-based assessment.

The Game-based Assessment is a personality test. It is designed specifically for Deloitte to examine their candidates’ traits and behavioral styles, which are difficult to extract from standardized tests or interviews. Based on required characteristics, Deloitte measures applicants’ suitability for a role. The test is taken online, either via mobile app or website. An invitation to join this test will be sent to your email if you successfully pass the first resume round.

Each Deloitte office will have full authority on whether game-based tests are used or not and which game is played. The most common game used by Deloitte is Cosmic Cadet, developed by Arctic Shores Limited. In Australia, Deloitte worked with Talegent Gamify to develop their own recruitment game.

Which criteria is used to assess a candidate?

Deloitte worked with game developers to identify job-relevant competencies, which are designed into the game logic to be tested. Here are some traits that are assessed in a candidate using this test format:

• Risk-aversion level: your perception and acceptance of risks
• Innovation: your ability to create and adapt in a situation
• Complexity management: your ability to comprehend and solve complex problem
• Decision-making: your decision-making style
• Learning: your willingness and capability to learn
• Resilience: your ability to handle stress and pressure

Deloitte aptitude test

Test format and questions types.

There are two separate aptitude test formats, varying by locations, as follows:

• Deloitte Aptitude Test: This format follows the structure of the traditional aptitude test, mostly including situational, numerical and verbal reasoning questions divided into separate tests.
• Deloitte Online Immersive Assessment: In this format, all question types are blended into one test. The test typically comprises 35 situational, numerical and verbal reasoning questions divided across five sections, with each section containing different question styles.

There is no time limit for the tests, but it is required that the candidates complete them in one sitting. On average, it takes around 80-100 minutes to finish the entire test. In this section, we will address some common question formats found in a Deloitte Aptitude test.

What is the Deloitte aptitude test?

Deloitte Aptitude Test follows the format of a standardized aptitude test, used to determine a candidate’s skill or propensity. No prerequisite knowledge is required. The test contains three main parts: numerical reasoning test, situational strengths test, verbal reasoning test. In each part, there are 25 questions, so the question tally is 75. The test is rated by prior test-takers as difficult , so landing a job would require extensive advance preparation.

Deloitte situational strength tests

A Situational Strength Test presents candidates with different hypothetical workplace scenarios and potential response options. Candidates are asked to select their most likely response or rank their preference. The tricky part is every answer seems like a good idea, so the answer will depend on what is considered a key priority.

Deloitte uses this test to understand a candidate’s problem-solving approach, as well as the working style and culture fit. To nail this test, it’s important to keep in mind all the criteria Deloitte uses to assess their candidates and factor in some common sense.

Example from Cappfinity

You have been working hard on a project report for the last two days, and have almost completed it. You suddenly receive some new information from a colleague which could be of use, but have little time left to make any changes. You need to submit the report by the end of the day.

What do you do?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

• You decide to continue working on the report as it is, and will look over the new information if you have time once you are finished.
• You scan through the new information, and check whether there is anything important to include. Although it is close to the deadline, you are willing to adapt the report.
• You feel confident in submitting the report without using the new information. You know you do not have enough time to make any changes to your report so close to the deadline.
• You read through the new information, and change the report to include it. You are happy to make last-minute changes.
• You submit the report as it is. You will wait for your manager’s feedback before you decide whether or not to include the new information.

It is crucial to submit the report on time as other people are waiting to read it. Once you’ve made sure the report is complete, you can further refine it according to your colleague’s comments.

It’s a good thing to consider new ideas, but you could be late for the deadline if you follow this option.

This option may indicate little respect for your co-worker’s suggestions, and you can miss some valuable information.

Like option 2, this response can affect your compliance with the due date. Moreover, last-minute changes may not be thorough and include unexpected errors as you have little time to review them.

This is also an effective option as you have followed the due date. However, the addition of new ideas should be decided by you proactively, not depending on your manager.

Deloitte verbal reasoning tests

Read more: An Introduction to Verbal Reasoning Tests

Deloitte Verbal Reasoning Test is a mixture of question types used to assess different verbal skills, including grammar, vocabulary, sentence improvement, reading comprehension. The most common type found in the Deloitte test is reading comprehension questions, which provide a passage of text and questions in the form of multiple choice or True/False/Not Given.

Most questions are reviewed to be time-consuming and challenging. So it is important to familiarize yourself with the question type beforehand by intensively practicing.

Example from SHL

Many organizations find it beneficial to employ students over the summer. Permanent staff often wish to take their own holidays over this period. Furthermore, it is not uncommon for companies to experience peak workloads in the summer and so require extra staff. Summer employment also attracts students who may return as well-qualified recruits to an organization when they have completed their education. Ensuring that the students learn as much as possible about the organization encourages interest in working on a permanent basis. Organizations pay students on a fixed rate without the usual entitlement to paid holidays or bonus schemes.

Based on this information you have been provided with, please select whether each statement is TRUE, FALSE, CANNOT SAY

Statement 1: It is possible that permanent staff who are on holiday can have their work carried out by students.

Statement 2: Students in summer employment are given the same paid holiday benefit as permanent staff.

Statement 3: Students are subject to the organization’s standard disciplinary and grievance procedures.

Statement 4: Some companies have more work to do in the summer when students are available for vacation work.

Statement 1

The passage mentions “Many organizations find it beneficial to employ students over the summer. Permanent staff often wish to take their own holidays over this period.”

Statement 2

The passage states that “Organizations pay students on a fixed rate without the usual entitlement to paid holidays or bonus schemes.”

Statement 3

Cannot say.

There is no information about “standard disciplinary and grievance procedures” in the text.

Statement 4

The passage says “Furthermore, it is not uncommon for companies to experience peak workloads in the summer and so require extra staff”.

Deloitte numerical reasoning tests

Read more: Numerical Reasoning Tests Overview

In the Deloitte Numerical Reasoning Test, tables and charts are presented with corresponding multiple-choice questions. Candidates are required to quickly analyse the information given and calculate the answers. Normally a calculator is allowed, though make sure to double-check with the office you are applying to.

This table shows your predicted sales figures for this month and the percentage of these sales expected to come from each department. Half way through the month, London has only achieved 29% of their target for Beauty.

How much more will they need to sell to achieve this target?

A. £47,850

B. £165,000

C. £63,800

D. £117,150

E. £71,000

The target sales for Beauty in London is:

£750,000 x 22% = £165,000

To achieve this target, they have to sell:

£165,000 x (100%-29%) = £117,150

Deloitte online immersive assessment

What is deloitte online immersive assessment.

Deloitte Immersive Online Assessment is a form of online aptitude test , used to test different aspects of a candidate’s mental capability. In this test, situational, verbal and numerical tests are blended together in scenarios given in passages, images or charts. Candidates are required to locate the data and information themselves, which is slightly different from standard aptitude tests with one passage and a corresponding question.

There are some variations to the test format depending on department, role and office location. Your performance on this test is assessed against the Deloitte competencies criteria, including communication, achievement of goals, commercial awareness, career motivation, planning and organizational skills, adaptability, problem solving. Although the assessment does not have a time limit, one should commit about 80-100 minutes to do it.

Deloitte online immersive assessment format

One typical blended assessment will consist of 35 situational judgement, numerical reasoning and logical questions divided across 5 different sections as follows:

• Introduction: No question is included in this part. It will present some videos about working life at Deloitte to set the scene for subsequent sections.
• What makes you succeed: This part contains 8 situational judgement questions, requiring candidates to rank responses according to their preference.
• Getting started at Deloitte: There are 9 straightforward situational judgement questions setting the scene for your hypothetical project as a Deloitte graduate. 
• The future of work: This section contains 6 numerical reasoning in multiple choice form and 2 situational judgement questions. These questions involve simple calculation but the information source is tricky to locate.
• The rise of automation: This is the toughest one among the five rounds, with a mixture of 5 numerical reasoning questions and 5 rank order situational judgment questions. This entails high-level math problems and you need to use assumptions in your calculation to determine estimated value. 

How to prepare for Deloitte online assessment?

Step 1: verify the test format.

Each Deloitte office has full authority on which test format they use. So m ake sure you prepare for the right one.

Try your best to find out as many details about your tests as possible. Make full use of your Deloitte connection, directly contact your target office to get most accurate and up-to-date information. Careful research can only serve you well in your preparation process.

Step 2: Familiarize yourself with test principles, rules and contents

Once you’ve gathered enough information about your test version, start preparing right away.

First thing first, carefully go over the test principles and formats. Getting familiar with the upcoming test helps you craft the best preparation strategy, especially when the time is limited.

If you find your target office uses an unfamiliar test version, then only being familiar with the test formats can put you at a major advantage to other applicants. 

Step 3: Practice fast reading and verbal reasoning

The average time you have for one question is approximately 60 – 90 seconds, and there is a lot of information to process. In both the situational judgement and verbal reasoning questions, you have to consume long passages of texts. So to ace the Deloitte test, fast reading is one essential skill. In the Speed Reading Techniques article , I have identified two methods for better scanning texts:

• Trackers and pacers: Use trackers and pacers such as a pencil to guide your reading. Your natural eye movement subconsciously slows your reading comprehension down. Trackers and pacers help to guide your reading, speed up and smooth the reading process.
• Perceptual expansion: In this technique, you only focus on center words in each line and let your peripheral vision do the rest. This is because if you focus on one word, you can still perceive the and register the sides of it.

Step 4: Practice numerical reasoning and mental math

There’s no way you can escape math in your Deloitte Online test. The only way to get over math problems is to master them with practice.

Numerical reasoning questions are more than mental math, but accuracy in your calculation is one step closer to getting the correct and fast answers. Mental math capability depends largely on the amount of time spent practicing. Getting a grasp of the basic tips and guidelines can help you get started on practicing.

Step 5: Practice answering the questions correctly and quickly

Speed and accuracy is both the key to passing the Deloitte online tests.

It’s crucial to get as many correct answers as possible. Finishing the test quickly does not mean anything if you didn’t get the right answers. So first of all, try the practice tests without time pressure, take your time to really understand the logic behind each question.

Once you’ve mastered the logic and nailed almost every question with ease, it’s the time for speed improvement. The more you practice, the faster you get. Also, it’s important to embrace some test-taking tips and techniques to finish faster. 

Step 6: Perform full mock test in simulated condition

The real tests require more than just good knowledge preparation. There are many factors contributing to a successful test: the pressure, the external condition, the mentality of the test-takers,… So it’s important to simulate the real test-taking condition and practice full mock tests several times before the real one. Deloitte does not provide full mock tests. You need to piece together some question types, with the same number and difficulty.

Mock tests also help you to adapt and develop your own test-taking strategy. And based on the mock tests results, you can direct the amount of practicing time and effort accordingly.

What comes after Deloitte online assessment?

If you successfully pass the online assessment, it is important to get a peek of what’s waiting for you ahead. As I have stated, the recruitment process varies across locations. So here is a list of the most common tests coming next.

Versant test 

Deloitte Versant Test is an automated spoken language test, taken on the telephone or the computer. Candidates are required to listen to the questions and answer accordingly. This test is used to evaluate candidates on skills such as fluency, pronunciation, listening and comprehension of English language with consistency and accuracy.

Job simulation assessment

The Deloitte Job Simulation Assessment consists of questions in a variety of formats: written response, multiple choice, ranking and the most prominent one is short video responses. All questions involve hypothetical scenarios you might face in your working role at Deloitte. In preparation, keep in mind that you have to record yourself answering questions, so dress professionally and practice both verbal and non-verbal communication. This assessment format is more often used for graduate recruitment.

Deloitte assessment center

Candidates can be invited to join a full-day or half-day event of the Deloitte Assessment Center at the office. The event may have the following activities: written exercise, group discussion, case study presentation and first interview with a member of the HR team.

Deloitte fit interview and case interview

In many Deloitte offices, passing the online tests will lead to the Interview Round. The total number of interviews for a candidate depends on two things: (1) whether you are applying as an experienced professional or as a fresh graduate and (2) the country/office that you are applying for. The Interviews can take place either online or offline, but the offline format is preferred for direct interactions.

The Interview is the most intense and severe round. And if you are expecting to join the Consulting service line, brave yourself for some intensive case interviews with Deloitte managers.

Scoring in the McKinsey PSG/Digital Assessment

The scoring mechanism in the McKinsey Digital Assessment

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The KPMG Online Test is the second screening phase of the hiring process, consist of 3 formats: game-based, scenario-based, and aptitude test.

EY Online Assessment is the second screening phase of the hiring process right after the resume, consist of 3 test formats with cut-off score is at over 80%

PwC Online Test taking place after candidates pass the resume screening round. The format varies depending on the different offices and positions.

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Online Assessment Centre tips

I have recently received an invite to an online assessment centre for audit (UK). Does anyone who had experienced this service line at Deloitte have any tips?

• Numerical Reasoning
• Verbal Reasoning
• Inductive Reasoning
• Logical Reasoning
• Situational Judgement
• Mechanical Reasoning
• Watson Glaser Critical thinking
• Deductive reasoning
• Abstract reasoning
• Spatial reasoning
• Error checking
• Verbal comprehension
• Reading comprehension
• Diagrammatic Reasoning
• Psychometric tests
• Personality test
• In-Tray exercise
• E-Tray exercise
• Competency based assessment
• Game based assessments
• Analysis exercise
• Group exercise
• Presentation exercise
• Video interview
• Strengths based assessment
• Strengths based interviews
• Saville Assessment
• Talent Q / Korn Ferry
• Watson Glaser
• Criterion Partnership
• Test Partnership
• Cut-e / Aon
• Team Focus PFS
• Sova Assessment

Chapter 6: Case Study Exercises

A resource guide to help you master case study exercises

Page contents:

What is a case study exercise, how to answer a case study exercise, what skills does a case-study exercise assess, what questions will be asked in a case study exercise, case study exercise tips to succeed, key takeaways.

Case-study exercises are a very popular part of an assessment centre. But don't worry, with a bit of preparation and understanding, you can ace this part of the assessment.

Case study exercises are a popular tool used by employers to evaluate candidates' problem-solving skills, analytical thinking, and decision-making abilities. These exercises can be in the form of a written report, a presentation, or a group discussion, and typically involve a hypothetical business problem that requires a solution.

The case study presents the candidate with a series of fictional documents such as company reports, a consultant’s report, results from new product research etc. (i.e. similar to the in-tray exercise except these documents will be longer). You will then be asked to make business decisions based on the information. This can be done as an individual exercise, or more likely done in a group discussion so that assessors can also score your teamworking ability.

Before you start the exercise, it's important to carefully read and understand the instructions. Make sure you know what you're being asked to do, what resources you have available to you, and how your performance will be assessed. If you're unsure about anything, don't be afraid to ask for clarification.

Once you've read the case study, it's time to start analysing the problem. This involves breaking down the problem into its component parts, identifying the key issues, and considering different options for addressing them. It's important to approach the problem from different angles and to consider the implications of each possible solution.

During the exercise, you'll need to demonstrate your ability to work well under pressure, to think on your feet, and to communicate your ideas effectively. Make sure to use clear and concise language, and to back up your arguments with evidence and examples.

If you're working on a group case study exercise, it's important to listen to the ideas of others and to contribute your own ideas in a constructive and respectful way. Remember that the assessors are not only evaluating your individual performance but also how well you work as part of a team.

When it comes to presenting your solution, make sure to structure your presentation in a clear and logical way. Start with an introduction that sets out the problem and your approach, then move onto your analysis and recommendations, and finish with a conclusion that summarizes your key points. Make sure to keep to time and to engage your audience with your presentation.

A case study exercise is designed to assess several core competencies that are critical for success in the role you are applying for. There will be many common competencies that will be valuable across most roles in the professional world, these competencies typically include:

• Problem-Solving Skills: The ability to identify and analyse problems, and to develop and implement effective solutions.
• Analytical Thinking: The capacity to break down complex information into smaller parts, evaluate it systematically, and draw meaningful conclusions.
• Decision-Making Abilities: The ability to make well-informed and timely decisions, considering all relevant information and potential outcomes.
• Communication Skills: The capacity to convey ideas clearly and concisely, and to listen actively to others.
• Teamwork Skills: The ability to collaborate effectively with others, and to work towards a shared goal.
• Time Management: The capacity to prioritise tasks and to manage time effectively, while maintaining quality and meeting deadlines.

By assessing these competencies, employers can gain valuable insights into how candidates approach problems, how they think critically, and how they work with others to achieve goals. Ultimately, the aim is to identify candidates who can add value to the organisation, and who have the potential to become successful and productive members of the team.

Different companies will prioritise certain competencies; the original job description is a great place to look for finding out what competencies the employer desires and so will likely be scoring you against during the assessment centre activities.

The type of questions that may be asked can vary, but here are some examples of the most common types:

• Analytical Questions: These questions require the candidate to analyse a set of data or information and draw conclusions based on their findings. For example: "You have been given a dataset on customer behaviour. What insights can you draw from the data to improve sales performance?"
• Decision-Making Questions: These questions ask the candidate to make a decision based on a given scenario. For example: "You are the CEO of a company that is considering a merger. What factors would you consider when making the decision to proceed with the merger?"
• Group Discussion Questions: In a group case study exercise, candidates may be asked to work together to analyse a problem and present their findings to the assessors. For example: "As a team, analyse the strengths and weaknesses of our company's current marketing strategy and recommend improvements."

The questions are designed to test the candidate's problem-solving, analytical thinking, decision-making, and communication skills. It's important to carefully read and understand the questions, and to provide well-reasoned and evidence-based responses.

It has been known for employers to use real live projects for the case study exercise with sensitive information swapped for fictional examples.

Information from the case study exercise lends itself to be used as scene-setting for other exercises at the assessment centre. It is common to have the same fictional setting running through the assessment centre, to save time on having to describe a new scenario for each task. You will be told in each exercise if you are expected to remember the information from a previous exercise, but this is rarely the case. Usually the only information common to multiple exercises is the fictional scenario; all data to be used in each exercise will be part of that exercise.

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Here are some key tips to help you prepare for and successfully pass a case study exercise at an assessment centre:

• Understand the Brief: Carefully read and analyse the case study brief, making sure you understand the problem or scenario being presented, and the information and data provided. Take notes and identify key issues and opportunities.
• Plan Your Approach: Take some time to plan your approach to the case study exercise. Consider the key challenges and opportunities, and identify potential solutions and recommendations. This will help you structure your thoughts and prioritise your ideas.
• Use Evidence: Use evidence from the case study, as well as your own research and knowledge, to support your ideas and recommendations. This will demonstrate your analytical thinking and problem-solving skills.
• Stay Focused: During the exercise, stay focused on the task at hand and avoid getting sidetracked by irrelevant information or details. Keep the objective of the exercise in mind, and stay on track with your analysis and recommendations.
• Collaborate Effectively: If the case study exercise involves group work, make sure to communicate clearly and effectively with your team members. Listen actively to their ideas, and contribute constructively to the discussion.
• Be Confident: Have confidence in your ideas and recommendations, and be prepared to defend your positions if challenged. Speak clearly and confidently, and use evidence and data to support your arguments.

Here is the summary of what case-study exercises are and how to pass them:

• A case study exercise is a type of assessment where candidates are presented with a hypothetical business scenario and asked to provide solutions or recommendations.
• These exercises assess a range of competencies such as problem-solving, analytical thinking, decision-making, communication, teamwork, and time management.
• To pass a case study exercise, it's important to carefully read and understand the brief, plan your approach, use evidence to support your ideas, stay focused, collaborate effectively, be confident, and manage your time effectively.

Fully understanding the format of the exercise, taking practice case-study exercises and following our tips outlined above will drastically improve the chances of you standing out as a star candidate at the assessment centre.

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Case Study Assessment - Learn How to Pass

A case study assessment is a popular tool used in assessment centres for evaluating candidates by presenting them with complex and previously unknown scenarios . After analyzing the information and identifying the most relevant parts, candidates answer questions that provide the employer with insights regarding important aspects of the candidate's knowledge, cognitive abilities, and personal attributes. 

Like other tests, preparing for the case study assessment can make a huge difference to your score. On this page we will review useful information that can help you arrive at your case study assessment better prepared and maximize your chances to pass and land the job you're after. 

JobTestPrep is a leading test prep company that offers accurate practice simulations for hundreds of pre-employment tests. Since 1992, it has helped 1M+ candidates. If you have any additional questions about the Assessment Centre Test, feel free to send us an email , we usually reply within 24 hours.

What is a Case Study Assessment

A case study assessment is a test in which candidates are presented with a scenario related to the position or the company's wider operations, followed by several questions that are designed to measure specific abilities. Through the candidate's answers, employers gain insight into their ability to handle tasks similar to those they might be responsible for in the future, thus indicating their problem solving abilities and compatibility with the job description. 

Typically, a case study assessment introduces a series documents such as reports and data from recent market research, which may relate to hypothetical or real-life situations. You are asked to analyze the case at hand, make business decisions, and/or give a brief verbal or written report of your recommendations. You may be asked to complete the case study as an individual exercise or as part of a group, which allows assessors to evaluate your teamwork.

The Two Main Types of Case Study Assessment

An assessment center case study will typically belong to one of two main categories:

Subject-related Case Study Assessment

In this type of case study assessment, specific and professional knowledge of the subject is required. In cases of candidates applying for a position in which industry knowledge is essential, the content of the case study will be directly relevant to that role . In these cases, candidates are required to use their existing knowledge and experience to identify key information from the brief.

For instance, project managers may be asked to plan for the release of a new product, which incorporates scheduling, budgeting and resourcing.

General Case Study Assessment

These case studies are designed for a broad audience of candidates who are tested for various positions. Answering the case study questions does not require any specific prior knowledge , and most questions can be answered with common sense. Any information that is required for answering the case study questions is provided by the assessor, whether orally or through additional documentation.

These case studies are much more popular as they can be completed by a large number of candidates applying for a wide array of positions.

What the Case Study Assessment Measures

The advantage of the assessment center case study is that it measures a number of elements simultaneously, giving the employer a picture which combines soft skills with cognitive abilities and even personality attributes. Through your answers, the employer can learn about your:

• Judgement and understanding of the situation at hand
• Thoroughness of analysis
• Logical presentation of ideas
• Practicality of the proposed solutions
• Creativity and innovation in problem solving
• Presentation abilities & communication skills
• Ability to answer off the cuff comments
• Commercial awareness
• Organizational skills
• Decisiveness

Which Types of Companies Use Assessment Centre Case Studies

• The first type of assessment centre case study exercise is those for various positions in finance, banking , audit, marketing, IT, and others. These case studies are based on a large file of documents such as company reports you must quickly read and analyze. They may be completed as part of an assessment day or given at the employer's office as part of the interview. 
• Another type of case study assessment you can find in assessment centres is for consultancy and business management companies. The scenario is usually described by the interviewer or is limited to a few pages. Generally, the task revolves around mathematical problems, estimation questions and strategic thinking. The candidate is expected to ask the assessor for more details in order to understand the problems at hand.  Learn more about these tests here .

Leading companies that Use Assessment Centre Case Studies:

• EY (Ernst & Young)

Popular Assessment Center Case Study Topics

Case studies can be about virtually anything - however there are some topics or that appear more frequently than others. Below is a list of ideas you may encounter in your case study assessment:

• Strategic decisions in global or local business contexts.
• Expansion of departments, acquisition of new companies or products.
• Entrance into new fields of development and product lines.
• Exploring new markets.
• Reconstructing organizational trees.
• Creating advertising campaigns.
• Competition analysis

Tips for Approaching Your Case Study Assessment

• Immerse yourself in the case study -  try to imagine you really are in the scenario, and put yourself in the shoes of the decision maker and those he needs to report to. 
• Time management -  as you will have a lot of data and documents to make sense of in a short period of time, your time management skills are being put to the test here. The key to success is learning how to identify key points and prioritize relevant information while ignoring the irrelevant, giving you the ability to work efficiently on the actual assessment day.
• There is more than one ‘correct’ answer - a case study assessment usually has more than one right answer, and as long as you can logically justify your recommendations and they stand up to questioning by the assessor, your analysis can be regarded in a positive light.
• Don't get lost in the nuances of a particular industry you are presented with in the case studies. Focus instead on tackling common challenges faced by most businesses. 
• Client focus - all companies want to keep their clientele happy. If there is a client in the case study, put plenty of emphasis on them and their needs.
• Be confident but not arrogant. When presenting, try to convey an air of knowledge and authority - without appearing overconfident or arrogant.
• Practice your presentation skills with friends or family to reduce the pressure at the actual assessment centre. 

Common Questions in the Assessment Center Case Study

There are two main types of questions that can be asked by the assessors in an assessment center case study.

Quantitative questions involve basic mathematical operations, using of the four basic operations, percentages and ratios. Qualitative questions will relate to strategic decisions, future projections, and market analysis. Popular questions would be:

• What penetration strategy do you find suitable for the market in question?
• What are the changes that company Y must go through if it seeks the preservation of existing markets?
• What are the approximate annual developmental costs of company X?

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The state of AI in 2023: Generative AI’s breakout year

You have reached a page with older survey data. please see our 2024 survey results here ..

The latest annual McKinsey Global Survey  on the current state of AI confirms the explosive growth of generative AI (gen AI) tools . Less than a year after many of these tools debuted, one-third of our survey respondents say their organizations are using gen AI regularly in at least one business function. Amid recent advances, AI has risen from a topic relegated to tech employees to a focus of company leaders: nearly one-quarter of surveyed C-suite executives say they are personally using gen AI tools for work, and more than one-quarter of respondents from companies using AI say gen AI is already on their boards’ agendas. What’s more, 40 percent of respondents say their organizations will increase their investment in AI overall because of advances in gen AI. The findings show that these are still early days for managing gen AI–related risks, with less than half of respondents saying their organizations are mitigating even the risk they consider most relevant: inaccuracy.

The organizations that have already embedded AI capabilities have been the first to explore gen AI’s potential, and those seeing the most value from more traditional AI capabilities—a group we call AI high performers—are already outpacing others in their adoption of gen AI tools. 1 We define AI high performers as organizations that, according to respondents, attribute at least 20 percent of their EBIT to AI adoption.

The expected business disruption from gen AI is significant, and respondents predict meaningful changes to their workforces. They anticipate workforce cuts in certain areas and large reskilling efforts to address shifting talent needs. Yet while the use of gen AI might spur the adoption of other AI tools, we see few meaningful increases in organizations’ adoption of these technologies. The percent of organizations adopting any AI tools has held steady since 2022, and adoption remains concentrated within a small number of business functions.

Table of Contents

• It’s early days still, but use of gen AI is already widespread
• Leading companies are already ahead with gen AI
• AI-related talent needs shift, and AI’s workforce effects are expected to be substantial
• With all eyes on gen AI, AI adoption and impact remain steady

About the research

1. it’s early days still, but use of gen ai is already widespread.

The findings from the survey—which was in the field in mid-April 2023—show that, despite gen AI’s nascent public availability, experimentation with the tools  is already relatively common, and respondents expect the new capabilities to transform their industries. Gen AI has captured interest across the business population: individuals across regions, industries, and seniority levels are using gen AI for work and outside of work. Seventy-nine percent of all respondents say they’ve had at least some exposure to gen AI, either for work or outside of work, and 22 percent say they are regularly using it in their own work. While reported use is quite similar across seniority levels, it is highest among respondents working in the technology sector and those in North America.

Organizations, too, are now commonly using gen AI. One-third of all respondents say their organizations are already regularly using generative AI in at least one function—meaning that 60 percent of organizations with reported AI adoption are using gen AI. What’s more, 40 percent of those reporting AI adoption at their organizations say their companies expect to invest more in AI overall thanks to generative AI, and 28 percent say generative AI use is already on their board’s agenda. The most commonly reported business functions using these newer tools are the same as those in which AI use is most common overall: marketing and sales, product and service development, and service operations, such as customer care and back-office support. This suggests that organizations are pursuing these new tools where the most value is. In our previous research , these three areas, along with software engineering, showed the potential to deliver about 75 percent of the total annual value from generative AI use cases.

In these early days, expectations for gen AI’s impact are high : three-quarters of all respondents expect gen AI to cause significant or disruptive change in the nature of their industry’s competition in the next three years. Survey respondents working in the technology and financial-services industries are the most likely to expect disruptive change from gen AI. Our previous research shows  that, while all industries are indeed likely to see some degree of disruption, the level of impact is likely to vary. 2 “ The economic potential of generative AI: The next productivity frontier ,” McKinsey, June 14, 2023. Industries relying most heavily on knowledge work are likely to see more disruption—and potentially reap more value. While our estimates suggest that tech companies, unsurprisingly, are poised to see the highest impact from gen AI—adding value equivalent to as much as 9 percent of global industry revenue—knowledge-based industries such as banking (up to 5 percent), pharmaceuticals and medical products (also up to 5 percent), and education (up to 4 percent) could experience significant effects as well. By contrast, manufacturing-based industries, such as aerospace, automotives, and advanced electronics, could experience less disruptive effects. This stands in contrast to the impact of previous technology waves that affected manufacturing the most and is due to gen AI’s strengths in language-based activities, as opposed to those requiring physical labor.

Responses show many organizations not yet addressing potential risks from gen AI

According to the survey, few companies seem fully prepared for the widespread use of gen AI—or the business risks these tools may bring. Just 21 percent of respondents reporting AI adoption say their organizations have established policies governing employees’ use of gen AI technologies in their work. And when we asked specifically about the risks of adopting gen AI, few respondents say their companies are mitigating the most commonly cited risk with gen AI: inaccuracy. Respondents cite inaccuracy more frequently than both cybersecurity and regulatory compliance, which were the most common risks from AI overall in previous surveys. Just 32 percent say they’re mitigating inaccuracy, a smaller percentage than the 38 percent who say they mitigate cybersecurity risks. Interestingly, this figure is significantly lower than the percentage of respondents who reported mitigating AI-related cybersecurity last year (51 percent). Overall, much as we’ve seen in previous years, most respondents say their organizations are not addressing AI-related risks.

2. Leading companies are already ahead with gen AI

The survey results show that AI high performers—that is, organizations where respondents say at least 20 percent of EBIT in 2022 was attributable to AI use—are going all in on artificial intelligence, both with gen AI and more traditional AI capabilities. These organizations that achieve significant value from AI are already using gen AI in more business functions than other organizations do, especially in product and service development and risk and supply chain management. When looking at all AI capabilities—including more traditional machine learning capabilities, robotic process automation, and chatbots—AI high performers also are much more likely than others to use AI in product and service development, for uses such as product-development-cycle optimization, adding new features to existing products, and creating new AI-based products. These organizations also are using AI more often than other organizations in risk modeling and for uses within HR such as performance management and organization design and workforce deployment optimization.

AI high performers are much more likely than others to use AI in product and service development.

Another difference from their peers: high performers’ gen AI efforts are less oriented toward cost reduction, which is a top priority at other organizations. Respondents from AI high performers are twice as likely as others to say their organizations’ top objective for gen AI is to create entirely new businesses or sources of revenue—and they’re most likely to cite the increase in the value of existing offerings through new AI-based features.

As we’ve seen in previous years , these high-performing organizations invest much more than others in AI: respondents from AI high performers are more than five times more likely than others to say they spend more than 20 percent of their digital budgets on AI. They also use AI capabilities more broadly throughout the organization. Respondents from high performers are much more likely than others to say that their organizations have adopted AI in four or more business functions and that they have embedded a higher number of AI capabilities. For example, respondents from high performers more often report embedding knowledge graphs in at least one product or business function process, in addition to gen AI and related natural-language capabilities.

While AI high performers are not immune to the challenges of capturing value from AI, the results suggest that the difficulties they face reflect their relative AI maturity, while others struggle with the more foundational, strategic elements of AI adoption. Respondents at AI high performers most often point to models and tools, such as monitoring model performance in production and retraining models as needed over time, as their top challenge. By comparison, other respondents cite strategy issues, such as setting a clearly defined AI vision that is linked with business value or finding sufficient resources.

The findings offer further evidence that even high performers haven’t mastered best practices regarding AI adoption, such as machine-learning-operations (MLOps) approaches, though they are much more likely than others to do so. For example, just 35 percent of respondents at AI high performers report that where possible, their organizations assemble existing components, rather than reinvent them, but that’s a much larger share than the 19 percent of respondents from other organizations who report that practice.

Many specialized MLOps technologies and practices  may be needed to adopt some of the more transformative uses cases that gen AI applications can deliver—and do so as safely as possible. Live-model operations is one such area, where monitoring systems and setting up instant alerts to enable rapid issue resolution can keep gen AI systems in check. High performers stand out in this respect but have room to grow: one-quarter of respondents from these organizations say their entire system is monitored and equipped with instant alerts, compared with just 12 percent of other respondents.

3. AI-related talent needs shift, and AI’s workforce effects are expected to be substantial

Our latest survey results show changes in the roles that organizations are filling to support their AI ambitions. In the past year, organizations using AI most often hired data engineers, machine learning engineers, and Al data scientists—all roles that respondents commonly reported hiring in the previous survey. But a much smaller share of respondents report hiring AI-related-software engineers—the most-hired role last year—than in the previous survey (28 percent in the latest survey, down from 39 percent). Roles in prompt engineering have recently emerged, as the need for that skill set rises alongside gen AI adoption, with 7 percent of respondents whose organizations have adopted AI reporting those hires in the past year.

The findings suggest that hiring for AI-related roles remains a challenge but has become somewhat easier over the past year, which could reflect the spate of layoffs at technology companies from late 2022 through the first half of 2023. Smaller shares of respondents than in the previous survey report difficulty hiring for roles such as AI data scientists, data engineers, and data-visualization specialists, though responses suggest that hiring machine learning engineers and AI product owners remains as much of a challenge as in the previous year.

Looking ahead to the next three years, respondents predict that the adoption of AI will reshape many roles in the workforce. Generally, they expect more employees to be reskilled than to be separated. Nearly four in ten respondents reporting AI adoption expect more than 20 percent of their companies’ workforces will be reskilled, whereas 8 percent of respondents say the size of their workforces will decrease by more than 20 percent.

Looking specifically at gen AI’s predicted impact, service operations is the only function in which most respondents expect to see a decrease in workforce size at their organizations. This finding generally aligns with what our recent research  suggests: while the emergence of gen AI increased our estimate of the percentage of worker activities that could be automated (60 to 70 percent, up from 50 percent), this doesn’t necessarily translate into the automation of an entire role.

AI high performers are expected to conduct much higher levels of reskilling than other companies are. Respondents at these organizations are over three times more likely than others to say their organizations will reskill more than 30 percent of their workforces over the next three years as a result of AI adoption.

4. With all eyes on gen AI, AI adoption and impact remain steady

While the use of gen AI tools is spreading rapidly, the survey data doesn’t show that these newer tools are propelling organizations’ overall AI adoption. The share of organizations that have adopted AI overall remains steady, at least for the moment, with 55 percent of respondents reporting that their organizations have adopted AI. Less than a third of respondents continue to say that their organizations have adopted AI in more than one business function, suggesting that AI use remains limited in scope. Product and service development and service operations continue to be the two business functions in which respondents most often report AI adoption, as was true in the previous four surveys. And overall, just 23 percent of respondents say at least 5 percent of their organizations’ EBIT last year was attributable to their use of AI—essentially flat with the previous survey—suggesting there is much more room to capture value.

Organizations continue to see returns in the business areas in which they are using AI, and they plan to increase investment in the years ahead. We see a majority of respondents reporting AI-related revenue increases within each business function using AI. And looking ahead, more than two-thirds expect their organizations to increase their AI investment over the next three years.

The online survey was in the field April 11 to 21, 2023, and garnered responses from 1,684 participants representing the full range of regions, industries, company sizes, functional specialties, and tenures. Of those respondents, 913 said their organizations had adopted AI in at least one function and were asked questions about their organizations’ AI use. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP.

The survey content and analysis were developed by Michael Chui , a partner at the McKinsey Global Institute and a partner in McKinsey’s Bay Area office, where Lareina Yee is a senior partner; Bryce Hall , an associate partner in the Washington, DC, office; and senior partners Alex Singla and Alexander Sukharevsky , global leaders of QuantumBlack, AI by McKinsey, based in the Chicago and London offices, respectively.

They wish to thank Shivani Gupta, Abhisek Jena, Begum Ortaoglu, Barr Seitz, and Li Zhang for their contributions to this work.

This article was edited by Heather Hanselman, an editor in the Atlanta office.

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