automotive service advisor resume objective

Top 16 Automotive Service Advisor Resume Objective Examples

Updated July 9, 2023 13 min read

A resume objective for an automotive service advisor position is a concise statement that outlines the skills and abilities you can bring to the job. It should be clear, direct and tailored to the job you are applying for. When writing your resume objective, focus on what makes you uniquely qualified for this role. Include specific examples of how your knowledge and experience would benefit the company. For example, if you have extensive experience in customer service, mention that you have a proven track record of providing excellent customer service. If you have specialized training in automotive repair, explain how this will help you create effective solutions for customers’ needs. Finally, showcase your knowledge of vehicle maintenance and repair processes so employers can see why they should hire you.

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Top 16 Automotive Service Advisor Resume Objective Samples

• To use my expertise in automotive service and customer service to provide exceptional customer service as an Automotive Service Advisor.
• To secure a position as an Automotive Service Advisor where I can utilize my knowledge and experience in the industry to ensure customer satisfaction.
• Seeking a challenging role as an Automotive Service Advisor that will allow me to utilize my skills and experience in the automotive industry.
• To obtain a position as an Automotive Service Advisor where I can apply my extensive knowledge of vehicle maintenance and repair services.
• To obtain a position as an Automotive Service Advisor with an organization that values customer service excellence.
• Looking for a position as an Automotive Service Advisor to leverage my excellent communication skills and technical knowledge of automotive systems.
• Seeking a role as an Automotive Service Advisor where I can use my strong organizational skills, attention to detail, and problem-solving abilities.
• Aspiring to work as an Automotive Service Advisor with a reputable company that values quality customer service.
• To obtain a position as an Automotive Service Advisor where I can utilize my extensive knowledge of automotive systems and processes.
• Aiming to secure the role of Automotive Service Advisor at your company, utilizing my ability to provide customers with knowledgeable advice on their vehicles’ needs.
• Seeking a position as an Automotive Service Advisor with the opportunity for growth within the organization based on performance excellence.
• Looking for a challenging role in the automotive industry that will allow me to use my excellent problem-solving skills combined with strong customer service abilities.
• Motivated individual seeking employment opportunities as an Automotive Service Advisor, leveraging expertise in providing customers with reliable advice on their vehicles’ needs.
• Applying for the role of Automotive Service Advisor at your company, offering exceptional customer service skills combined with technical know-how of automobiles and their components.
• Eager to join your team in the capacity of Automotive Service Advisor, bringing along comprehensive understanding of automotive systems coupled with excellent communication abilities.
• Desiring to work in the capacity of Automotive Service Advisor at your esteemed organization, offering advanced technical knowledge along with outstanding interpersonal skills needed for successful client interactions

How to Write an Automotive Service Advisor Resume Objective

Writing an automotive service advisor resume objective is a critical step in creating a successful job application package. A well-crafted objective statement can help to set you apart from other applicants and highlight the qualifications that make you the ideal candidate for the position. The following tips will help you craft an effective resume objective statement for an automotive service advisor position.

First, it is important to emphasize your experience as an automotive service advisor. If you have prior experience in this field, be sure to include it in your objective statement. Mention any certifications or awards you may have earned related to providing exceptional customer service or automotive repair services. This will demonstrate your commitment to excellence and ability to provide superior customer service.

Second, focus on the key skills required of automotive service advisors and how they apply to your background. Include any relevant technical abilities such as knowledge of computer systems used in the auto industry, troubleshooting skills, or familiarity with customer relations management software. Additionally, highlight any organizational abilities such as multitasking, time management, and problem solving that you possess which would make you an asset to the team.

Finally, emphasize your passion for providing customers with quality service and satisfaction. Show that you understand what makes a great customer experience and are prepared to go above and beyond expectations when working with clients. Explain why this role is important to you and how it fits into your career goals for the future.

By following these tips when crafting your resume objective statement for an automotive service advisor position, you can create a powerful document that will help get noticed by hiring managers and move one step closer towards achieving your career goals

Related : What does an Automotive Service Advisor do?

Key Skills to Highlight in Your Automotive Service Advisor Resume Objective

When crafting your automotive service advisor resume, it's crucial to highlight key skills in your objective statement. This section is the first thing potential employers see, and it can make or break their first impression of you. The objective should not only state your career goals but also showcase your most relevant skills. For an automotive service advisor position, these could include technical knowledge of vehicles, excellent customer service abilities, strong communication skills, and a knack for problem-solving. In this section, we will discuss in detail the key skills to emphasize in your automotive service advisor resume objective.

1. Troubleshooting

An Automotive Service Advisor needs the skill of troubleshooting as they are often the first point of contact for customers experiencing issues with their vehicles. They must be able to identify potential problems, understand the customer's concerns, and propose appropriate solutions or services. This skill is crucial in ensuring effective communication between the mechanic and customer, leading to efficient service delivery and high customer satisfaction. Including this skill in a resume objective shows an employer that you have the ability to diagnose issues accurately and quickly, which can improve overall service efficiency.

2. Diagnostics

An Automotive Service Advisor needs the skill of diagnostics to effectively identify and understand any issues or problems with a customer's vehicle. This skill is crucial for providing accurate advice, solutions, and recommendations for repairs or maintenance. Including this skill in a resume objective shows potential employers that the candidate has the ability to troubleshoot issues, which is essential for customer satisfaction and retention in the automotive service industry.

3. Customer relations

An Automotive Service Advisor often serves as the liaison between the customer and service technicians working in a garage or dealership. They need strong customer relations skills to effectively communicate with customers about their vehicle's needs, explain complex technical information in an understandable way, handle any complaints or issues, and ensure overall customer satisfaction. This skill is crucial for a resume objective as it demonstrates the candidate's ability to provide excellent service, build strong relationships with customers, and contribute to a positive reputation for the company.

4. Time management

An Automotive Service Advisor often has to manage multiple tasks at once, such as scheduling appointments, advising customers on necessary repairs, and coordinating with mechanics. Strong time management skills are needed to ensure all these tasks are completed efficiently and effectively. This skill is crucial for a resume objective as it demonstrates the candidate's ability to handle a high-volume workload without compromising service quality or customer satisfaction.

5. Warranty processing

An Automotive Service Advisor often deals with customers who are bringing in their vehicles for repairs or maintenance. Some of these services may be covered under the vehicle's warranty. Therefore, having skills in warranty processing is crucial as it enables the advisor to understand and explain to customers what is covered under their warranty, process claims efficiently, and ensure that the company adheres to all warranty guidelines. This can lead to improved customer satisfaction, reduced errors, and a smoother operation within the service department. Including this skill in a resume objective can highlight an applicant's ability to handle complex administrative tasks and provide excellent customer service.

6. Inventory control

An Automotive Service Advisor often needs to manage and order parts or supplies for vehicle repairs or maintenance. Having inventory control skills ensures that the advisor can effectively maintain stock levels, prevent delays in service due to lack of necessary parts, and manage costs by avoiding overstocking. This skill also demonstrates an ability to organize and pay attention to detail, which are crucial qualities for managing customer service efficiently in the automotive industry.

7. Repair estimation

An Automotive Service Advisor needs the skill of repair estimation as they are responsible for assessing the condition of vehicles and determining necessary repair work. This involves inspecting vehicle parts, diagnosing issues, and estimating the time and cost of repairs. Having this skill demonstrates their ability to effectively communicate with customers about potential services needed, manage repair orders, and ensure customer satisfaction. Including this skill in a resume objective can highlight one's technical knowledge and customer service abilities, both crucial aspects of this role.

8. Technical knowledge

An Automotive Service Advisor needs to have technical knowledge as they are responsible for communicating with customers about the services their vehicles need. They must understand complex automotive issues, explain these problems to customers in a way they can understand, and recommend appropriate services or repairs. This requires a deep understanding of automotive systems and the ability to diagnose mechanical problems. Therefore, having technical knowledge is crucial for this role and should be highlighted in a resume objective to show potential employers that the candidate has the necessary skills to perform effectively in this position.

9. Communication skills

An automotive service advisor is often the main point of contact between the customer and the service team. They need excellent communication skills to effectively explain complex automotive issues, repair options, and costs to customers. This skill is also crucial in listening and understanding the concerns or complaints of the customers. Therefore, highlighting this skill in a resume objective can demonstrate a candidate's ability to provide exceptional customer service and ensure smooth operations in an automotive service setting.

10. Service scheduling

An Automotive Service Advisor needs the skill of service scheduling as they are responsible for coordinating appointments for vehicle repairs and maintenance. This includes managing the workflow of the automotive technicians and ensuring that services are completed in a timely manner. Without this skill, an advisor may struggle to keep operations running smoothly, leading to delays and customer dissatisfaction. Mentioning this skill in a resume objective shows potential employers that the candidate is capable of effectively managing time and resources, which is crucial for maintaining efficiency and productivity in an automotive service setting.

In conclusion, crafting a compelling automotive service advisor resume objective involves highlighting key skills that demonstrate your proficiency and suitability for the role. These skills should be tailored to meet the specific requirements of the job description while also showcasing your unique abilities and experiences. Remember, an effective resume objective can set you apart from other candidates, making it crucial to emphasize those skills that make you an ideal fit for the automotive service advisor position.

Related : Automotive Service Advisor Skills: Definition and Examples

Common Mistakes When Writing an Automotive Service Advisor Resume Objective

Writing a resume objective is an important part of the job application process. A well-crafted resume objective can help you stand out from other applicants and give potential employers an insight into your skills, qualifications, and ambitions. However, there are some common mistakes that automotive service advisors make when writing their resume objectives.

One of the most common mistakes is failing to tailor the objective to the specific position being applied for. It’s essential that you take time to research the company and position you’re applying for so you can craft an objective that shows how your skills and experience align with their needs. Generic objectives such as “seeking a challenging role in an automotive service environment” are not likely to impress potential employers.

Another mistake is using overly broad language when describing your goals. While it may be tempting to use phrases like “looking to use my skills in a dynamic environment”, this doesn't communicate anything meaningful about your abilities or aspirations. Instead, focus on specific areas such as customer service, problem solving, or technical expertise that relate directly to the position you're applying for.

Finally, avoid clichés such as “seeking a rewarding career opportunity” or “looking for a long-term position” in your resume objective. This kind of language doesn't provide any useful information about what makes you qualified for the job and may give potential employers the impression that you haven't taken enough time to think through why they should hire you.

By avoiding these common mistakes when writing your automotive service advisor resume objective, you can ensure that it stands out from other applicants and effectively conveys why you’re right for the job.

Related : Automotive Service Advisor Resume Examples

A wrong resume objective for an automotive service advisor might focus on the job seeker's own goals and desires, whereas a right resume objective should focus on how the job seeker can contribute to the success of the company.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
• Provide accurate estimates for all the services or repairs recommended
• Meet or exceed sales quotas set by management
• Establish/determine customers method of payment
• Provide estimates for labor and parts
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management
• Perform other specific administrative functions as directed by service management
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
• Monitor all special order parts and make sure all boards are up to date
• Check all warranty follow up and make sure all team log books are up to date
• Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time
• Responding to all open repair orders
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Extensive product knowledge or the ability to obtain product knowledge
• Ability to problem solve and pay strong attention to detail
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
• Strong verbal communication skills
• Ability to add, subtract, multiply , and divide in all units of measure
• Excellent customer service and negotiation skills
• Excellent verbal and written communication skills
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

Read our complete resume writing guides

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• Inspecting vehicles and recommending additional services needed
• Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

• Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

• Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
• Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
• Maintains appointment schedules and ensures availability at the time of scheduled repair work
• Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
• Responds to customers inquiries and assists them in a prompt and friendly manner
• Obtains customer written authorization to commence repairs prior to ordering parts
• Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
• Maintains electronic files and logs of inventory, materials, etc
• Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
• Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
• May drive customer vehicles to ascertain proper repair and to determine effective repairs
• Supervises shop nonexempt sales personnel
• Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
• Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
• May supervise the automotive shop in the absence of the Automotive Service Center Manager
• May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
• May open or close the Automotive Service Center for daily business operations
• Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
• Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
• Incumbent carries out assignments independently, relying heavily on his/her own experience
• Incumbent is recognized as a subject matter expert in the assigned area of responsibility
• Incumbent exercises tact, good manners and courtesy while serving and assisting customers
• 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
• 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Strong desire to provide an exceptional customer experience
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Present a service menu of recommended maintenance services to every service customer
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
• Give every customer an accurate estimate at the same time the repair order is initially written
• Meet or exceed sales objectives set by management
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
• Maintain a record of special order parts status
• Provide additional vehicle problem/complaint information to the technical staff as needed
• Confirm service appointments by telephone the day before the customer is scheduled to arrive
• Contact service customers when their vehicles work is finished
• Be knowledgeable of products and services
• Promptly meet and greet service customers in a friendly and courteous manner
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customers concerns
• Sell the proper repairs and/or services responsible to customers perceived needs
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
• Separate and distribute repair order copies according to department policy
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
• Properly document repair order changes
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
• Maintain a record of carryover vehicles
• Maintain communication with the technical staff regarding job status changes
• Inform the sales manager of potential new vehicle sales customers
• Must be able to write clear and precise repair instructions
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Test drive vehicles when necessary
• Be customer oriented
• Able to work in a fast paced environment
• Experienced customer service professionals interested in working in a dealership environment
• A MINIMUM of 3 years experience as a Service Advisor
• Prior experience working with ADP systems in an automotive environment is required
• Prior experience as an automotive technician a plus
• Toyota Experience a plus!!
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Valid Driver's License
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
• Effectively communicates with all store associates, management, and customers
• Ability to exercise judgement and to work independently
• Strong cash handling skills, including the use of POS systems
• Demonstrated consistency, accuracy and follow-through
• Frequent standing and walking for long periods of time
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Visually verifies information, often in small print
• Days, Nights, Weekends, Holidays
• Perform inventory controls and keep quality standards high for audits
• 1 year experience in logistics, warehousing or similar
• Hazmat and/or Forklift certification preferred
• Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
• Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
• Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
• Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Provide leadership to your team
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
• Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

• Answer incoming calls on the department’s 800 repair line
• Build and maintain professional working relationships with customers, vendors and sales groups
• Contact customers and sales groups to advise on maintenance issues via phone and e-mail
• Oversee service and repairs on enrolled vehicles
• Negotiate parts and labor pricing with repair facilities
• Recommend and authorize maintenance services to repair facilities and drivers
• Review service and repair requests to ensure proper application
• Issue purchase orders to repair facilities
• Process repair invoices for payment
• Communicate billing procedures and requirements to repair facilities
• Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
• Must be fluent in both written and spoken English and French
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience
• Minimum one year of experience in the automotive and/or truck repair field
• Technical knowledge of automobile and/or truck maintenance and repairs
• Basic PC knowledge and typing skills
• Valid Passport with ability to travel to the United States for training
• Able to work Monday thru Friday, 9am – 6pm
• Automotive and/or truck dealer experience preferred
• Ability to work independently as well as with a team
• Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Answers the telephones and address customer concerns
• Prepares estimates and repair orders using labor and estimating software
• Assigns work to technicians according to availability and skill level
• Assists Manager with inventory control and parts ordering
• Handing dispute resolution
• Assumes daily responsibilities of Manager when Manager is not present
• Ensures that technician labor hours are recorded accurately into computer for productivity tracking
• Closes out transactions and collects payment for goods and services as needed
• Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
• Communication Skills –Must be able to communicate with others in a clear, understandable manner
• Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
• Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
• Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
• Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
• Learn the basics of automotive maintenance
• Learn the tires and services offered
• Get acquainted with our latest technology
• Assess and uncover customer’s needs
• Recommend products and services to meet needs
• Communicate positively and effectively with customers and employees
• Provide the highest level of customer service and integrity
• Stay up-to-date on benefits and features of product mix as well as competition
• Complete 90 day training program
• 5 day work week with an average of 45-50 hours/week
• Cross train in all areas of our business
• Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
• Be adaptable and flexible in this fast paced environment
• Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
• Leadership experience in athletics, military, clubs or volunteer organizations
• Assertive and determined with problem solving skills
• Fast paced, multi-tasking, ability to work under pressure
• Sales minded, customer service focused mind set
• Be personally responsible, self-motivated with high integrity
• Contact customers to advise and explain maintenance issues
• Minimum of four ASE certifications that are current
• Must be willing to accept starting pay of $21.00 to $23.00 per hour
• Automotive and/or truck technical education preferred
• Minimum 3 years of Service Advisor experience in a high-volume dealership required
• CDK experience required
• Import experience preferred
• Must have valid Sate driver’s license; points to not exceed 2
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
• Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Related Job Titles

• • Implemented a streamlined process for servicing client vehicles, reducing average wait times by 30%.
• • Supervised a team of 15 technicians, ensuring a balanced workload and maintaining a 95% customer satisfaction rate.
• • Developed a new customer relationship management strategy that increased repeat business by 25%.
• • Consistently exceeded monthly sales targets by at least 20%, contributing significantly to departmental revenue.
• • Introduced an advanced scheduling system for drive lane operations, optimizing the efficiency of vehicle flows.
• • Launched a training program for new service advisors, enhancing team skills and knowledge in customer service best practices.
• • Managed the service experience for an average of 50+ customers daily, ensuring high-quality standards.
• • Coordinated with technicians to maximize the daily inventory of labor, increasing daily service revenue by 15%.
• • Spearheaded a customer feedback initiative to improve service processes, which reduced complaint rates by 10%.
• • Authored a monthly newsletter to keep clients informed on maintenance tips, boosting engagement.
• • Negotiated with parts suppliers to reduce costs by 5%, while maintaining quality requirements.
• • Efficiently managed client inquiries, resulting in a more streamlined service process and 20% less customer wait time.
• • Assisted in implementing a digital service record system, improving data accuracy and accessibility.
• • Contributed to a 15% increase in overall department customer satisfaction through attentive service support.
• • Supported the service team by facilitating the allocation of work orders to appropriate technicians.

5 Service Advisor Resume Examples & Guide for 2024

When crafting your service advisor resume, it's crucial to highlight your strong customer service skills. Show your ability to communicate effectively with clients and resolve their issues promptly. Additionally, demonstrate your technical knowledge of vehicle systems and the automotive industry. Your resume needs to reflect your proficiency in understanding and conveying technical information to customers without jargon.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a service advisor, articulating your unique combination of technical expertise and customer service skills on a resume can be particularly challenging. Our guide will provide you with tailored strategies to showcase your capabilities effectively, ensuring you stand out to potential employers.

• Sample industry-leading professional resumes for inspiration and service advisor resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your service advisor technical expertise with personality to stand out amongst candidates.

If the service advisor resume isn't the right one for you, take a look at other related guides we have:

• New Home Sales Consultant Resume Example
• Customer Account Manager Resume Example
• Sales Agent Resume Example
• Sales Administrator Resume Example
• Medical Device Sales Representative Resume Example
• Senior Sales Manager Resume Example
• Senior Sales Executive Resume Example
• Manager Retail Resume Example
• Restaurant Cashier Resume Example
• Technology Consultant Resume Example

Designing your service advisor resume format to catch recruiters' eyes

Your service advisor resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your service advisor resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your service advisor resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Essential sections that should make up your service advisor resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the service advisor role

What recruiters want to see on your resume:

• Proven customer service skills and experience managing client relations in a similar role or environment.
• Demonstrable knowledge in the automotive service industry including understanding service schedules, warranty information, and upselling services.
• Strong organizational abilities with experience scheduling appointments, processing work orders, and handling service requests efficiently.
• Technical savvy to work with computer systems for diagnostic reports, billing, and inventory management.
• Excellent communication skills, showcasing the ability to explain technical information to a non-technical audience.

Five dos for building your service advisor resume experience section

The best strategic approach to your service advisor resume experience section is to support your particular responsibilities with actions and achievements.

For example, you could list:

• Up to six responsibilities in your day-to-day work, supported by why they're important for your role, department, or organization;
• Experience items that have helped you sustain and enhance your technical knowledge within the field, or, perhaps, have helped you grow as a professional;
• Any metrics that pinpoint your success within your past roles;
• How you've solved specific problems in your day-to-day work;
• Strategies and solutions you've implemented for growth - and how that growth was measured.

The service advisor resume experience is your best shot at making a good first impression on recruiters. That's why we've included some real-world professional examples to get you thinking about how you present your experience:

• Demonstrated expertise in providing exceptional customer service, leading to a 20% increase in customer satisfaction scores for our service department.
• Implemented a new appointment scheduling system that reduced wait times by 35%, significantly enhancing operational efficiency.
• Pioneered an upselling strategy for additional services, contributing to a 15% rise in average transaction value.
• Orchestrated the training of 10 new service advisors, ensuring adherence to company standards and protocols.
• Facilitated seamless communication between service technicians and customers, improving job completion rate by 40%.
• Championed a customer feedback initiative that directly led to the revamping of service procedures, enhancing the overall service quality.
• Managed warranty claims processing, reducing claim resolution times by 25% through meticulous documentation and follow-up.
• Cultivated a loyal client base by delivering personalized vehicle maintenance advice, the result of which led to repeat business from 60% of customers.
• Spearheaded a digital transformation project for service records, transitioning to a paperless environment.
• Oversaw inventory management for auto parts, maintaining optimal stock levels that reduced part shortages by 90%.
• Enhanced the vehicle check-in process, which cut down initial assessment times by 50%, allowing for quicker service turnaround.
• Instituted a customer education program on vehicle care, which helped decrease unnecessary service requests by 20%.
• Played a key role in growing the service department revenue by 30% through effective cross-functional team collaborations.
• Improved customer service protocols, directly resulting in a 45% reduction in escalated service complaints.
• Led bi-weekly performance review meetings, identifying areas of improvement and actionable strategies to boost employee productivity.
• Managed complex customer queries and resolved unique vehicle issues, enhancing brand reputation and trust within the community.
• Directed a customer retention campaign, maintaining a 75% customer return rate through high service standards and loyalty programs.
• Facilitated a partnership with local businesses, resulting in a 10% increase in referral business.
• Streamlined the process for service order creation, improving data accuracy and reducing order entry errors by 80%.
• Coordinated the introduction of new high-tech diagnostic tools, increasing diagnostic accuracy and reducing repeat repairs.
• Developed a comprehensive preventive maintenance program, foreseeing potential issues and reducing unscheduled repairs by 60%.
• Collaborated with the marketing team to develop service specials and promotions, attracting an average of 100 new customers per month.
• Revolutionized the customer service survey system, enabling real-time feedback and swift service improvements.
• Integrated a mobile service status notification system, greatly appreciated by customers for providing timely updates on their vehicle repair progress.
• Leveraged advanced knowledge of automotive technology to provide insightful recommendations to customers, successfully upselling services and accessories.
• Mitigated downtime during peak hours by optimizing the service bay scheduling, leading to a 30% increase in daily service capacity.
• Regularly achieved top sales awards for highest service packages sold, demonstrating strong salesmanship and customer engagement skills.
• Negotiated with suppliers for better rates on parts, saving the company an average of $4,000 per month.
• Implemented a quality control system post-service, ensuring a 98% satisfaction rate upon vehicle delivery.
• Designed and conducted monthly workshops on car maintenance for customers, fostering community engagement and proactive vehicle care.

Quantifying impact on your resume

• Document the number of daily customer interactions to demonstrate customer service volume and multitasking abilities.
• Record the percentage increase in service sales to highlight sales growth and upselling skills.
• Specify the average customer satisfaction score to showcase commitment to quality service and client happiness.
• List the number of resolved customer complaints to emphasize problem-solving prowess and conflict resolution.
• Quantify the reduction in customer wait times to reflect efficiency improvements and time management.
• Mention the value of inventory managed to indicate trustworthiness and responsibility in handling assets.
• Detail the number of service advisors trained to demonstrate leadership and mentoring capabilities.
• Include the frequency of recognition or awards to display consistent performance and recognition by superiors.

Action verbs for your service advisor resume

How to shift the focus from your service advisor resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your service advisor resume.

How can you effectively present your service advisor resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your service advisor resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Bold the names of educational institutions and certifying bodies for emphasis.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your service advisor resume:

Automotive knowledge

Technical writing

Warranty administration

Service scheduling

Parts ordering

Invoicing and billing

Customer relationship management (CRM) software

Vehicle inspection techniques

Understanding of maintenance services

Documentation and record keeping

Communication

Customer service

Problem-solving

Attention to detail

Time management

Active listening

Adaptability

Stress management

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Maximizing your service advisor resume: education and certification sections

To effectively showcase your industry knowledge in your service advisor resume, it's important to properly list your education and certifications.

For the education section , ensure you include:

• Higher education degrees pertinent to the industry or those at a postgraduate level;
• The start and end dates of your education, along with the name of the institution you graduated from;
• Your GPA and relevant coursework, but only if they are impressive and applicable to the role.

Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.

Below is a list of key industry certifications that are often sought after by recruiters

The top 5 certifications for your service advisor resume:

• Automotive Service Excellence (ASE) - National Institute for Automotive Service Excellence
• Service Advisor Training Certificate (SATC) - College of Automotive Management
• Certified Service Manager (CSM) - Automotive Management Institute
• Fixed Operations Professional (FOP) - National Automobile Dealers Association
• Customer Service Representative Certification (CSRC) - Automotive Management Institute

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• How to List Expected Graduation Date on Your Resume

Writing the service advisor resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your service advisor resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These service advisor professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a service advisor job

• With over 5 years of dedicated experience in automotive service, a certified Service Advisor with a proven track record of increasing customer satisfaction rates by 35%. Expert in diagnostics and up-to-date with the latest car technologies. Eager to help drivers maintain their vehicles at peak performance at a prestigious dealership in Chicago.
• Seasoned Service Advisor boasting a 7-year journey through customer service management and vehicle maintenance coordination. Achieved a record-high customer retention rate of 90% through the implementation of strategic service schedules. Possesses extensive knowledge of warranty administration and excels in fast-paced environments.
• Transitioning from a successful 10-year career in hospitality management, I am armed with outstanding customer service skills and a detail-oriented mindset. Applying a wealth of experience in client satisfaction and operational management to transition effectively into the automotive service industry and exceed customer expectations.
• Former IT specialist seeking to leverage a strong background in problem-solving and client support into the automotive service sector. Excited to apply analytical skills and a passion for technology to deliver exceptional vehicle care and serve a community of car owners with diligence and expertise.
• As a recent automotive technology graduate, I am excited to begin my journey as a Service Advisor, bringing fresh industry knowledge, a fervent zest for car mechanics, and a strong commitment to customer service excellence.
• Eager to embark on a career as a Service Advisor, I offer a fresh perspective, an unwavering dedication to learning, and a robust foundation in customer interaction from previous volunteer and part-time retail experiences. Motivated to deliver high-quality service that mirrors a dealership’s reputation for excellence.

Extra service advisor resume sections and elements

Creating a winning service advisor resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling service advisor resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Service Advisor resume?

• Resume Examples

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Automotive Service Advisor Resume Samples

The Automotive Service Advisor acts as a mediator between the mechanic and the customer. These Advisors identify the automobile’s problem, gather information about its warranty and over service coverage and drafts work orders of repairs to be done. Other duties listed on the Automotive Service Advisor Resume include – greeting customers and scheduling service appointments , cataloging customers concerns, writing service orders , explaining about the repair to the customer, estimating cost and time needed for repair, handling customer requests, and promoting sales on behalf of their dealership company.

Candidates seeking employment as an Automotive Service Advisor should possess these core skills – previous work experience, sales expertise, proficiency with computer and relevant technology, ability to lift up to 30 pounds, excellent mathematical and writing skills, technical knowledge, and time management skills. More than formal education, a good amount of work experience and knowledge about the field is necessary for this position.

• Resume Samples
• Maintenance & Repair
• Automotive Service Advisor

Automotive Service Advisor Resume

Objective : Diligent mechanical technician with four years of performance critical and hands-on education experience in the field. Top technician during acquisition of automotive technology degree, applying experience and skills to repair and maintain high quality equipment for advanced technology.

Skills : 16 Years Of Customer Service Experience, 14 Years Of Computer Experience, 4 Years Of Mechanical Experience.

Description :

• Responsible for opening and closing store and performed associated duties unsupervised.
• Organized and Count Inventory for Submission to Corporate Office.
• Maintained Customer Service Index (CSI) rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Scheduled appointments and generated detailed service estimates tailored to the specific customer.
• Advised customers on the care and service of their vehicles and the value of maintenance in accordance with the manufacturer's specifications.
• Effectively communicated to the customer the timeline of repair and maintenance.
• Performed follow-ups with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.

Sr. Automotive Service Advisor Resume

Objective : Seeking to obtain a position in a professional office environment where my skills and knowledge are valued and can benefit the organization. As well as help towards growth and advancement of professional career.

Skills : Knowledge In Microsoft Excel, Powerpoint, And Word, Customer Service Oriented, Works Well With Others, Can Multi-task, Remains Calm Under Pressure.

• Assess customer concerns and seek additional information to ensure the proper diagnosis and repair of vehicle problems.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, warranty information, and likely causes along with services and repairs required.
• Inform customers on repair cost and estimated time of completion.
• Encourage preventative maintenance services to keep vehicles running at peak performance.
• Manage scheduling and workflow of Ford and Nissan technicians.
• Strive to maintain a good working rapport amongst all employees to promote teamwork and ensure the highest quality of customer service.
• Continuously increase knowledge of new Ford and Nissan vehicle changes and maintenance requirements.
• Achieved and maintained an overall NCSI score above 900.

Jr. Automotive Service Advisor Resume

Objective : Professional, responsible, and challenging position in an institution where experience and skills will significantly contribute to the overall success of the organization, while providing opportunities for personal career growth. Self-motivated, able to work both independently and collaboratively with every level of staff, technicians, management to meet goals.

Skills : Great verbal and oral communication skill self starter.

• Determine automotive service needs and problems considering all aspects of the customer's concerns; identifying problems, conducting inspections, test drives and vehicle maintenance records.
• Verifying warranty and service contract coverage by examining records and explaining provisions, exclusions to clients.
• Providing estimates by material cost and labor; calculating customer's payment, including any pertaining deductibles.
• Prepare repair orders (RO) by describing problems and recommended solutions; as well as repairs and services required, obtaining approval signatures, entering RO into service database system.
• Maintain automotive records by stating problems and corrective actions planned.
• Arranging loaner cars if repairs are extensive.
• Providing exceptional customer service to all clients.

Automotive Service Advisor III Resume

Summary : 20+ year's warehouse experience and 10+ years of commercial driving. Goal is to obtain a position that best benefits the company with my skills, experience and team work. Looking for a stable work place.

Skills : Service advisor, Production work, Driver.

• Initiates automotive services and repairs by ascertaining performance problems and developing estimates; writing repair orders; maintaining customer rapport and records.
• Assisted customers with information in regards to parts compatibility for their automobiles.
• Responsible for maintaining 20% or more increase in sales every year.
• Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
• Perform duties of service writer, schedule service appointments, write repair orders and dispatch work.
• Provided adequate information on the condition of vehicles.
• Carried out inspection of vehicles and recommended necessary repair work.
• Prepared estimation of cost and work details.

Automotive Service Advisor II Resume

Summary : Experienced automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing and resourceful with strong work ethic and the ability to ask the right questions to quickly diagnose problems.

Skills : Master certified ford advisor.

• List customer concerns and ask additional questions to diagnose current problems.
• Verify current vehicle warranty coverage and explain fee structures.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
• Maintain high levels of customer service at all times by taking care of customer's needs while in the dealership or with loner cars for more extensive repairs.
• Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
• Update customer records in system with latest mileage, service, and repair information.
• Develop and write up repair estimates and keep customers informed of changes.
• Meet and exceed projected sales goals set by management.

Automotive Service Advisor I Resume

Objective : Motivated young professional with over 9 years of experience in all aspects of vehicle sales and service. Extensive knowledge in the automobile industry specializing in vehicles. Adaptable to different customer service roles.

Skills : Autoshop and R.O Writer software programs.

• Greet customers, listen to their concerns, and make maintenance recommendations pertaining to their vehicle.
• Prepare repair orders in computer-based automotive service database and obtain customer approval signatures.
• Dispatch open repair orders to technicians for completion and/or diagnosis where applicable.
• Discuss results of Multipoint Vehicle Inspection and/or vehicle diagnosis and make recommendations with cost estimates.
• Prepare repair invoices outlining services performed and associated costs.
• Review invoices with customers to ensure understanding of service completed and overall satisfaction.
• Communicate with extended warranty companies on customer's behalf to secure authorization for covered repairs.

Automotive Service Advisor/Technician Resume

Objective : Seeking a functional position that will utilize language and people skills. Detail oriented and have an interest in working with and serving people. Experience with customer service, solving problems, and adapting to changing environments.

Skills : ADP, Reynolds, MPI.

• Checking vehicle maintenance records and examining service schedules.
• Facilitate repairs performed by technicians.
• Schedule appointments and repairs based on anticipated work load.
• Addressed customer concerns and advised on recommended repairs.
• Closed repair orders; ensuring proper billing.
• Processed claims through multiple warranty and insurance companies.
• Mentored other advisors and developed tools in use for training purposes.
• Communicated with customer throughout the service process.

Lead Automotive Service Advisor Resume

Summary : In addition to recent automotive service advisor experience, posess the skills to understand the complex automotive systems of today and the ability to describe the clients complaints to the technicians to effect the repair required.

Skills : Reynolds and Reynolds.

• Greeted customers and obtained vehicle information.
• Wrote up customer's vehicle problems on repair order.
• Provided a complete and accurate written cost estimate for labor and parts.
• Orderded parts from various vendors Established a promised time for completion of repaires.
• Checked on progress of repair throughout the day.
• Contacted customers regarding any changes in the estimate or promised time, explained cost and time requirements in detail, received proper authorization before any additional repairs were to be performed.
• Implemented and maintained a service marketing program.

Automotive Service Advisor/Supervisor Resume

Summary : To obtain a position as a Customer Service Representative or Sales Associate within a growing organization where there is room for advancement within the field.

Skills : security, customer service, leadership, research.

• Consult with customer and analyze repair needs.
• Dispatch service order to technician in priority order Communicate with technician regarding diagnosis of problems.
• Prepare estimates based on service charges, labor and parts.
• Review charges with customer to obtain permission to perform repairs.
• Review vehicle history to determine whether any preventative maintenance is required.
• Schedule customer pick up and/or drop off service.
• Review service with customer, verifying that all repairs have been completed to his satisfaction.

Automotive Service Advisor/Executive Resume

Summary : Seeking an Automotive or Motorcycle Service Advisor position with a challenging organization in which to enhance and further my expertise and training in the field and to help the organization meet their long-term goals.

Skills : Security officer, Customer service rep, Warehouse, Housekeeper, Transportation Driver, Receptionist.

• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare a work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help technicians locate the problem.
• Explain the work performed and the charges to the customer.
• Provides a complete and accurate written cost estimate for labor and parts.

Headline : A dedicated and self-motivated professional supported by experience in Sales, Personnel Supervision, Business Management, and Aircraft Manufacturing. Communicate effectively with people at all levels, including upper management, subordinate personnel, customers and vendors.

Skills : MS Office, ADP, SAP.

• Listened to each customer and clearly articulated repair needs to techs.
• Provided accurate estimates of repair/maintenance costs.
• Followed up on the repair and kept customers informed of progress.
• Handled minor customer concerns and complaints.
• Maintained CSI scores in accordance with manufacturer and dealership requirements.
• Maintained high CSI and developed a repeat/referral client base.
• Answered multiple phone lines, scheduled appointments, sold appropriate services, managed technician's time.

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Auto Service Advisor Resume Examples

Writing a resume as an auto service advisor can be daunting, especially if you’re new to the industry. Whether you’re fresh out of college or transitioning from another job, it’s important to have a well-crafted resume that highlights your experience, skills, and qualifications. In this blog post, we provide a guide for writing an effective auto service advisor resume with supportive examples. With the right techniques and strategies, you’ll be able to create a strong resume that will help you stand out among other applicants.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Auto Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly experienced Auto Service Advisor with 8+ years of experience in the automotive industry. Possess strong technical and customer service skills. Demonstrated ability to effectively serve customers, solve problems, and maintain a friendly and professional demeanor. Proven record of making sales, process parts orders, and providing information on services and warranties.

Core Skills :

• Exceptional customer service
• Excellent written and verbal communication
• Strong problem- solving and troubleshooting skills
• Proficient in automotive systems and processes
• Knowledge of automotive parts and services
• Experience with sales and customer service software

Professional Experience :

• Auto Service Advisor, ABC Automotive, 2019- Present
• Provide exceptional customer service to clients and assist in answering their questions
• Process parts orders, invoice items, and explain services to customers
• Maintain accurate records of customer visits and communicate updates to sales associates
• Coordinate with other departments to ensure customer needs are met and resolve any issues that arise
• Achieve monthly sales goals and identify upselling opportunities
• Auto Service Advisor, XYZ Motors, 2015- 2019
• Greeted customers and provided information on services and warranties
• Assisted in parts ordering and stock replenishment
• Diagnosed and identified automotive issues and troubleshot problems
• Performed administrative work such as filing, customer data entry, and record keeping
• Trained and supervised new employees

Education :

• Bachelor of Science in Automotive Technology, ABC University, 2011- 2015

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Auto Service Advisor Resume with No Experience

• Recent college graduate with exceptional customer service and organizational skills seeking to begin a career as an Auto Service Advisor.
• Highly motivated to use strong communication, problem solving, and critical thinking skills to develop positive relationships with customers and ensure their satisfaction in receiving timely and quality automotive services.
• Excellent customer service skills
• Strong communication and interpersonal skills
• Highly organized and detail- oriented
• Problem solving and critical thinking
• Ability to work in a fast- paced environment
• Knowledge of automotive services and repairs

Responsibilities :

• Provide outstanding customer service by greeting and helping customers with repairs, inquiries, concerns, and inquiries
• Examine vehicles to accurately diagnose and identify customer needs and recommend appropriate services
• Communicate with customers to explain their options and provide a detailed estimate of expected costs
• Verify accurate completion of services, ensuring customer satisfaction
• Maintain a clean and organized work environment
• Ensure efficient management of customer and vehicle data in order to track customer history and service records

Experience 0 Years

Level Junior

Education Bachelor’s

Auto Service Advisor Resume with 2 Years of Experience

A motivated Auto Service Advisor with 2 years of experience in the automotive industry. Demonstrates an excellent ability to communicate with customers, work efficiently and effectively, and provide expert advice. Possesses excellent organizational and problem- solving skills, allowing for quality and accurate service and repair recommendations. Eager to join a new team and enhance customer service experience.

• Knowledge of automotive repair and maintenance processes
• High level of customer service
• Proficiency in automotive industry software
• Ability to multitask effectively
• Strong communication and problem- solving skills
• Analytical and detail- oriented
• Organized and time management
• Provide exceptional customer service in advising automotive repair and maintenance
• Keep customers informed of services and cost estimates
• Document all services and cost estimates for customers
• Communicate with mechanics/technicians concerning automotive repairs and maintenance
• Monitor repair and maintenance progress to ensure customer satisfaction
• Provide detailed explanations regarding services and cost estimates to customers
• File and organize all related documents and paperwork accurately and efficiently

Experience 2+ Years

Auto Service Advisor Resume with 5 Years of Experience

Results- driven auto service advisor with 5 years of experience in the automotive industry. Proven success in delivering exceptional customer service and managing customer repairs, scheduling services, and diagnosing vehicle problems. Highly organized and detail- oriented with exceptional communication, problem- solving, and interpersonal skills.

• Automotive Service Management
• Customer Service
• Vehicle Diagnostics
• Problem Solving
• Interpersonal Communication
• Scheduling & Planning
• Parts Inventory Management
• Respond to customer inquiries about automotive services, providing information about the services offered and scheduling appointments.
• Diagnose vehicle malfunctions and recommend appropriate services.
• Advise customers on repair needs and cost estimates.
• Process customer payments and order parts for repairs.
• Monitor progress of customer repairs and provide updates.
• Maintain accurate records of customer repair services.
• Monitor parts inventory and order supplies as needed.
• Ensure that all customer service standards are met.

Experience 5+ Years

Level Senior

Auto Service Advisor Resume with 7 Years of Experience

A highly experienced and motivated Auto Service Advisor with 7+ years of experience in providing excellent customer service and advice to customers. Possess a strong understanding of the auto service industry and the automotive repair and maintenance process. Experienced in diagnosing and troubleshooting vehicles, negotiating fees, and providing quality customer service. Possess excellent organizational and communication skills, a professional attitude and ability to work with a variety of customers.

• Diagnosing and Troubleshooting Vehicles
• Repair and Maintenance Process
• Negotiation
• Organizational Skills
• Communication Skills
• Technical Knowledge
• Provided excellent customer service to customers seeking advice and assistance
• Diagnosed and troubleshooted vehicles to identify and resolve issues
• Provided professional advice and assistance in determining the best automotive repair and maintenance process
• Negotiated fees for repair and maintenance services
• Maintained detailed records of customer requests and completed jobs
• Created estimates and invoices for customers based on their needs
• Assisted customers in understanding the repair and maintenance process
• Provided technical advice and assistance as needed
• Worked with service technicians to ensure that repairs were completed properly and in a timely manner

Experience 7+ Years

Auto Service Advisor Resume with 10 Years of Experience

Highly motivated and professional Auto Service Advisor with 10 years experience in providing exceptional customer service and automotive expertise. Experienced in advising and guiding customers on technical services and repairs, providing detailed estimates and solutions, and building strong relationships with clients. Possesses excellent communication and problem solving skills, as well as extensive knowledge of the automotive industry.

• Strong customer service and communication skills
• Excellent automotive knowledge and understanding
• Ability to manage multiple tasks simultaneously
• Positive attitude and problem solving skills
• Proficient in Microsoft Office
• Examining vehicles and creating detailed estimates for repairs and maintenance
• Providing technical advice and solutions for customers’ automotive needs
• Resolving customer complaints and issues in a professional and timely manner
• Analyzing service requests and ensuring repairs are completed within schedule
• Updating and maintaining customer records in computer database
• Preparing and reviewing weekly service reports
• Assisting with the development of new service procedures
• Ensuring compliance with safety and environmental standards

Experience 10+ Years

Level Senior Manager

Education Master’s

Auto Service Advisor Resume with 15 Years of Experience

A highly motivated and experienced Auto Service Advisor with 15 years of experience in automotive services. Specialized in providing customer service and support for various automotive services for both domestic and foreign cars. Possess an in- depth understanding of the principles of automotive repair, maintenance, and diagnostics. Possess excellent customer service and communication skills and the ability to work proactively with clients and colleagues to accomplish job requirements.

• Comprehensive knowledge of shop operations, customer service, auto repair procedures and maintenance
• Skilled in analyzing and diagnosing customer problems and recommending solutions
• Experienced in providing accurate estimates and following up on customer concerns
• Excellent communication and customer service skills, as well as the ability to work proactively
• Ability to work independently with minimal supervision
• Proficient in Microsoft Office Suite, QuickBooks, and other applicable software
• Act as the primary customer liaison by providing customer service and support for automotive service
• Conduct diagnostic tests and inspections on vehicles to identify problems and recommend needed repairs or maintenance
• Create and provide accurate estimates for automotive services, as well as explain technical terms to customers
• Review and update customer records and maintain accurate records
• Follow up with customers to ensure satisfaction with work performed
• Maintain a positive attitude and continually strive to improve customer service and shop operations
• Monitor inventory and order parts as needed to ensure timely completion of service work

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Auto Service Advisor resume?

Auto Service Advisor resumes should include the following information to make them stand out to potential employers:

• Education: List any relevant auto service certifications, diplomas or degrees you have obtained.
• Skills: Provide a list of technical and non-technical skills you possess that set you apart from other applicants.
• Relevant Experience: Summarize your past auto service work experience, including the make and models of cars you have serviced.
• Professional Accomplishments: List any awards or recognition you have received for your work as an auto service advisor.
• Customer Service: Detail your experience with customer service, including any problem-solving methods you have used to ensure customer satisfaction.
• Computer Skills: If you have experience with computer programs related to auto service, make sure to include that on your resume.
• Automotive Troubleshooting: If you are experienced in diagnosing and repairing auto problems, make sure to highlight that as well.

By including all of this pertinent information on your resume, you can demonstrate to potential employers that you have the qualifications to be an effective Auto Service Advisor.

What is a good summary for a Auto Service Advisor resume?

An Auto Service Advisor resume should clearly summarize an individual’s experience and abilities in a professional and succinct manner. A successful summary should include an individual’s experience working in automotive service departments, their specializations, and any relevant certifications or qualifications they may possess. This summary should detail how their experience could be beneficial to an employer, as well as how they went above and beyond in their previous roles. Additionally, any other relevant experience or skills should be included, such as customer service and communication abilities. Finally, the summary should end on a positive note and provide an overview of the individual’s overall experience and why they would be an asset to the company.

What is a good objective for a Auto Service Advisor resume?

A good objective for an Auto Service Advisor resume should explain why you are the best candidate for the job, and what you can offer the employer. Here are a few examples:

• Experienced Auto Service Advisor with strong customer service and problem solving skills, looking to use my expertise to benefit ABC Company.
• Seeking an Auto Service Advisor position at ABC Company to leverage my 6+ years of experience and ability to prioritize customer satisfaction.
• Professional Auto Service Advisor with a passion for cars and excellent interpersonal skills looking for a role at ABC Company where I can utilize my knowledge and experience.
• To obtain an Auto Service Advisor position at ABC Company, where I can apply my 5 years of experience in customer service and sales to provide excellent service to customers.

No matter which objective you choose to include, make sure it reflects your qualifications, skills and experience. Also, ensure that it is succinct and tailored to the job application.

How do you list Auto Service Advisor skills on a resume?

When writing a resume for an Auto Service Advisor position, it’s important to include a section outlining your skills and qualifications for the job. Here are a few skills you can list to show your suitability for the role:

• Comprehensive knowledge of vehicle maintenance and service procedures
• In-depth understanding of automotive parts and tools
• Excellent customer service, problem-solving and communication skills
• Ability to prioritize tasks and work under pressure
• Computer proficiency with invoicing, data entry and reporting software
• Ability to analyze vehicle diagnostic information
• Thorough knowledge of automotive industry regulations and safety standards
• Skilled at advising customers on maintenance and repair requirements
• Strong organizational and time management abilities
• Excellent troubleshooting and diagnostic skills.

What skills should I put on my resume for Auto Service Advisor?

When applying for an Auto Service Advisor position, you’ll want to be sure to highlight the skills and qualifications that pertain to the job’s responsibilities. To help you write a resume that stands out from the competition, here are some of the top skills to include:

• Customer service: As an Auto Service Advisor, you will be the main point of contact for customers when it comes to their automotive needs. You should be able to provide excellent customer service, answer questions, and respond to customer complaints in a timely manner.
• Technical knowledge: You should have a good understanding of automotive systems and diagnostics. You should also be able to explain technical information to customers in an easy-to-understand way.
• Problem-solving: As an Auto Service Advisor, you should be able to identify problems quickly and come up with effective solutions.
• Adaptability: You should be able to adjust to different situations and customers on the fly.
• Interpersonal communication: An Auto Service Advisor must have great interpersonal communication skills to be able to effectively communicate with customers and co-workers.
• Time-management: You should be able to prioritize tasks and manage your time effectively to ensure customers are serviced in a timely manner.

By highlighting these skills on your resume, you can demonstrate that you have the experience and competence to work as an Auto Service Advisor. Be sure to include any relevant experience in your resume and provide evidence of your competencies.

Key takeaways for an Auto Service Advisor resume

If you are applying for an Auto Service Advisor role, you should make sure your resume speaks to the requirements of the position. When creating your resume, it is important to include specific characteristics and qualities that demonstrate your competency in the job.

Here are a few key takeaways to remember when crafting your Auto Service Advisor resume:

• Highlight Your Customer Service Skills: As an Auto Service Advisor, you will be interacting with customers on a daily basis. It is important to showcase your customer service skills and any experience you have dealing with customers. Demonstrate your ability to handle customer complaints, negotiate prices, and answer inquiries in a professional and courteous manner.
• Showcase Your Technical Knowledge: When crafting your resume, be sure to emphasize your technical expertise in diagnosing and servicing automotive systems. Make sure to list any certifications, such as Automotive Service Excellence (ASE), that you have obtained. Additionally, showcase your knowledge of automotive parts and systems.
• Demonstrate Your Interpersonal Skills: An Auto Service Advisor interacts with both customers and staff members on a daily basis. Make sure to emphasize your interpersonal skills, such as your ability to work as part of a team, as well as your communication skills.
• Stress Your Ability to Multi-Task: As an Auto Service Advisor, you will be required to handle a variety of tasks. It is important to demonstrate your ability to handle multiple tasks at once, such as making appointments and handling paperwork.

By following the key takeaways outlined above, you can craft an Auto Service Advisor resume that will help you stand out from the competition. Make sure to include your skills, experience, and knowledge in a manner that highlights your qualifications for the role.

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How to Write a Great Automotive Service Advisor Resume

• Post author: DealerPRO Training
• Post published: September 18, 2023
• Post category: Blogs

In the fast-paced automotive industry, an automotive service advisor bridges the gap between customers and technicians. With the responsibility of communicating automotive problems and solutions effectively, the service advisor holds the power to make or break the reputation of the service center. If you’re preparing to step into this role, crafting a stellar resume is your first challenge. Here’s how to craft a great resume objective that will set you apart from the competition as an automotive service advisor .

The Writing Process for a Resume Objective

The resume objective is often the first thing an employer will see, so it’s important to make a strong impression right off the bat. The objective should be concise and directly relate to the position of an automotive service advisor. Your objective should outline your career goals, emphasize your key skills, and highlight your passion for the industry. Remember to keep it brief – ideally no more than two or three sentences.

Skills to Highlight in the Resume Objective

Diagnostics

To be an effective service advisor, you should have a basic understanding of vehicle diagnostics. You’ll need to interpret the technician’s findings and explain them in a way that’s easy for customers to understand. Mentioning your aptitude for diagnostics showcases your technical knowledge and your ability to communicate complex issues.

Customer Relations Skills

An automotive service advisor interacts with clients daily. Highlighting your ability to manage customer relations, address concerns, and deliver customer satisfaction can set you apart. After all, a satisfied customer is more likely to return for future services.

Troubleshooting Abilities

Cars can present numerous unexpected issues. Your ability to troubleshoot effectively will save time and deliver more accurate service recommendations. Highlight any experience or training you have in troubleshooting common and complex automotive issues.

Inventory, Warranty Processing, and Sales

Understanding the inventory of parts and processes related to warranties is vital. Service advisors often need to manage part orders, handle warranty claims, and sometimes upsell additional services or products. Highlighting your skills in these areas can show potential employers that you can handle the administrative side of the role.

Time Management Skills

A service advisor’s day can be hectic. Balancing multiple appointments, customer inquiries, and unexpected vehicle issues requires impeccable time management skills. Stress your ability to manage your time and tasks efficiently in your objective.

Technical Ability and Knowledge

While you won’t be repairing vehicles, a deep understanding of automotive technology can make you an invaluable asset. Whether it’s knowing the latest in EV tech or understanding classic car mechanics, your technical knowledge can bolster your credibility with both technicians and customers.

Repair Estimation

The ability to provide accurate repair estimates is one of the first skills to learn for automotive service advisors. It creates trust between the service center and the customer and safeguards against potential disputes over costs. When detailing your experience with repair estimation, focus on your familiarity with software tools, your track record of providing close-to-actual cost estimates, and your ability to break down complex repair procedures into understandable terms for the customer. Recognizing potential repair needs, being updated on the latest pricing of parts, and understanding labor costs are all key components of this vital skill.

Service Scheduling Experience

As an automotive service advisor, coordinating schedules is a routine part of the job. Service scheduling gives technicians a steady workflow and customers have a clear expectation of when their vehicle will be serviced. In this section, emphasize your ability to manage peak times, accommodate emergency repairs, and handle multiple bookings without overburdening the technical staff. Showcase your experience with scheduling software or systems and how you prioritize tasks based on urgency and importance.

Communication Skills (Verbal and Written)

Clear communication is the bedrock of an automotive service advisor’s role. On the verbal front, advisors often need to explain intricate technical details to customers in an easily digestible manner. Highlight your experience in customer interactions, handling difficult conversations, and your success in achieving customer satisfaction. Written communication is equally essential. Whether it’s drafting repair estimates, sending follow-up emails, or documenting service records, precision and clarity are crucial. Discuss any relevant training or experiences that demonstrate your competency in both verbal and written communication.

Most Common Mistakes in an Automotive Service Advisor Resume Objective

While the resume objective is a golden opportunity to make a first impression, many falter by being too vague, too wordy, or misaligned with the position. Some of the most common mistakes include:

• Generic statements that could apply to any job, such as “Seeking a challenging position.”
• Focusing too much on what the job can provide you, rather than what you bring to the table.
• Being too verbose and not getting straight to the point.
• Overusing buzzwords without clear examples to back them up.
• Not customizing the objective for the specific role or company you’re applying to.

Other Tips for Writing an Automotive Service Advisor Resume

Quantify Achievements

Wherever possible, use numbers. For example, “Increased customer return rate by 15% through personalized follow-up calls.”

Stay Relevant

Keep the content pertinent to the role of a service advisor. Avoid detailing unrelated job experiences unless they bring a unique skill.

Professional Formatting

Opt for a clean, easy-to-read format. Consistency in font, size, and bullet points can make your resume stand out in the right way.

Avoid sending out a resume with typos or grammatical errors. It can be seen as a lack of attention to detail.

Contact DealerPRO Training for Workshops and Training for Automotive Service Advisors

If you’re serious about advancing your career as an automotive service advisor, consider specialized training for automotive service advisors. DealerPRO Training offers workshops and training sessions tailored for automotive service advisors, focusing on enhancing customer service skills, and technical knowledge, and increasing sales. Whether you’re a novice or a seasoned advisor, continual learning means you stay ahead of industry trends and provide fantastic service to your clients. Contact us to learn more and get started with training for automotive service advisors.

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Tips for Becoming a Successful Automotive Service Manager

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• Automotive Service Advisor

5 Amazing automotive service advisor Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, automotive service advisor: resume samples & writing guide, marcus cooper, employment history.

• Diagnose and troubleshoot customer vehicle issues
• Schedule service appointments and follow up with customers
• Analyze customer feedback to identify areas of improvement
• Process customer payments and maintain accurate records
• Provide technical advice and guidance to customers regarding service and repairs
• Negotiate with suppliers on pricing and delivery
• Prepare estimates for repair and maintenance services
• Develop and maintain relationships with vendors
• Communicate with parts department to obtain needed parts

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Jake Cooper

• Ensure compliance with safety regulations and company policies
• Coordinate with technicians on the status of repairs

Cecil Davis

• Track and report service metrics and performance
• Maintain customer relations and ensure customer satisfaction

Quentin Wilson

• Follow up with customers regarding service and repairs
• Monitor and order parts inventory

Professional Summary

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

automotive service advisor Job Descriptions; Explained

If you're applying for an automotive service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

automotive service advisor

• Greet every customer warmly and write down as much detail as possible about their concerns.
• Create accurate estimates for each vehicle.
• Look up recommended services for each vehicle and schedule services.
• Call/Email/Text customers to explain prognosis and obtain approval.
• Schedule adequate time for the repairs to be completed.
• Contact customers to schedule unperformed maintenance & Repairs.
• Maintained a motivated and dedicated mindset to assure all demands were met.
• Advise and recommended regular car maintenance services, specific to that customer needs using BSS system.
• Responsible for making and setting appointment for fast experience.  
• Use clerical skills to file, input, and document needed information for service.
• Handle and processed revenue transactions using cash,and checks, and major credit cards.
• Resolve customer complaint and concerns to assure customer satisfaction.

automotive service advisor Job Skills

For an automotive service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Quality Assurance
• Troubleshooting
• Computer Literacy
• Project Management
• Database Management
• Risk Management
• Process Improvement
• Financial Management
• Business Acumen
• Supply Chain Management
• Logistics Management
• Inventory Management
• Strategic Planning
• Negotiation
• Cost Analysis
• Vendor Management
• Warehouse Management
• Distribution Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Visualization
• Relationship Management.

How to Improve Your automotive service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Marcus Adams

• Follw up with customers regarding servise and repairs
• Develope and maintaine relationships with vendores
• Provide technicle advice and guidance to customers regarding servise and repairs.
• Trac and report service metrics and performance
• Co-ordinate with technicians on the status of repairs
• Analize customer feedback to identify areas of improvement.
• Proccess custmer payments and maintain accurrate records
• Communicate with partts department to obtain needed partss
• Negotiate with supliers on priccing and deliveryy

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your automotive service advisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Adams

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

automotive service advisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an automotive service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

DHL Hiring Team

I am excited to apply for the Lead Automotive Service Advisor role at DHL. As a highly skilled Automotive Service Advisor, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Growing up, I always had a fascination with Risk Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Check out our other resume of resume examples.

• Warehouse Associate Resume
• Logistics Dispatcher Resume
• Logistics Supervisor Resume
• Supply Chain Analyst Resume

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Automotive Service Advisor Resume Sample

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Work Experience

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Paid Holidays and Paid Vacations
• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Experience as an Automotive Service Advisor required
• One or more years of experience as a Service Advisor
• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Distributes work to all shop technicians while monitoring progress and accuracy of each job. Supplies information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs
• Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
• Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer
• Years or more Automotive experience required
• Answer incoming calls on the department’s 800 repair line
• Automotive Service Advisor experience
• Assess and uncover customer’s needs
• Prior experience as a Service Advisor
• Verify warranty and service contract coverage

Professional Skills

• Managing your own work in process and providing excellent customer service Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Experienced Automotive Service Advisor experience required
• A competitive salary of $30,000 to $40,000, depending on experience
• A competitive salary of $31,500 - $35,000/year, depending on experience
• A competitive salary of $30,000 to $36,000, depending on experience
• A competitive salary of $30,000 to $35,000, depending on experience
• A competitive salary of $27,000 to $32,400/year, depending on experience

How to write Automotive Service Advisor Resume

Automotive Service Advisor role is responsible for insurance, training, transportation, education, inspections, planning, benefits, supervision, spanish, scheduling. To write great resume for automotive service advisor job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Automotive Service Advisor Resume

The section contact information is important in your automotive service advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Automotive Service Advisor Resume

The section work experience is an essential part of your automotive service advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous automotive service advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service advisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Automotive Service Advisor resume experience can include:

• A competitive salary of $30,000 to $38,000/year, depending on experience
• A competitive salary of $31,500 to $37,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/year, depending on experience
• A competitive salary of $30,000 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/yr, depending on experience
• A competitive salary of $32,000 to $36,000/year, depending on experience

Education on an Automotive Service Advisor Resume

Make sure to make education a priority on your automotive service advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Automotive Service Advisor Resume

When listing skills on your automotive service advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical automotive service advisor skills:

• A competitive salary of $31,500 to $35,000, depending on experience
• A competitive salary of $30,000 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000, depending on experience
• A competitive salary of $31,500 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000/annually, depending on experience
• A competitive salary of $30,000 to $38,000, depending on experience

List of Typical Skills For an Automotive Service Advisor Resume

Skills for bilingual automotive service advisor resume.

• A competitive salary of $31,500 to $36,000/year, depending on experience
• A competitive salary of $31,500 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $37,000, depending on experience
• A competitive salary of $32,000 to $38,000/year, depending on experience
• ​A competitive salary of $31,500 to $36,000, depending on experience

Skills For World Class Automotive Service Advisor Resume

• Experience as an automotive Service Advisor with high CSI scores
• Why not work with an experienced team of professionals in a Brand-New spacious, clean, well-lighted and safe work environment with state of the art equipment?
• Automotive Service experience required
• Scheduling service appointments Managing telephone inquiries regarding appointments
• Attending all available training, including manufacturer and dealership classes
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications

Skills For Experienced Automotive Service Advisor Resume

• This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position-
• Sales Success Based Incentive Plan
• Reasonable store hours (we are not open 24/7/365)
• Comprehensive medical, dental, vision, long & short term disability/life insurance
• Stable, Privately Held Retailer
• Cafeteria Plans for Health, Vision, and Dental Insurance

Skills For Automotive Service Advisor Rivertown Toyota Resume

• Service Advisor University – Paid for by Group 1 Automotive
• Monthly commission potential
• Closed on major holidays
• Great Comprehensive Benefits
• Closed on Holidays
• 4 Day Work Week!
• Meets dealership’s standards for repair and order production

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Automotive Service Advisor Resume Example for 2024 (Skills & Templates)

Create a standout automotive service advisor resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides a resume example specifically tailored for those aspiring to work as an Automotive Service Advisor. This role requires a unique set of skills including excellent customer service, a strong understanding of automotive work, and the ability to explain complex technical information to a non-technical audience. With our well-crafted resume example, you can present these skills effectively and impress potential employers. Built with best practices in mind, this example can serve as your guide in crafting a powerful resume to jumpstart your career in the automotive industry.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an Automotive Service Advisor do?

An Automotive Service Advisor is a professional who is responsible for communicating with clients about their vehicles when they come for repair or maintenance in an auto repair shop. They listen to the customer's concerns and problems about their vehicle, advise them on what type of service is needed, estimate the cost and time required for the service, and assist them in understanding the entire repair process. They also work closely with the auto technicians, conveying the customer's issues and ensuring they are resolved properly. After the service is complete, they explain all the work done on the vehicle to the customer. They also handle administrative tasks like keeping customer records and handling invoices.

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What are some responsibilities of an Automotive Service Advisor?

• Listening to customers' descriptions of their car troubles and translating their concerns into technical language for the mechanics.
• Scheduling appointments for automobile repairs and maintenance.
• Monitor the progress and status of vehicle repairs.
• Making cost estimates for car repair services.
• Collaborating with mechanics to ensure all repairs are finished correctly and on time.
• Explaining complex technical issues to customers in non-technical, simple to understand terms.
• Assuring that all necessary parts are ordered and in stock for repairs.
• Advising customers on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Following up with customers to confirm satisfaction and resolve any arising issues.

Sample Automotive Service Advisor Resume for Inspiration

Resume Example - Automotive Service Advisor

John Doe 1234 Main Street, Springfield, IL, 62701 Phone: 123-456-7890 Email: [email protected]

John is an experienced Automotive Service Advisor with a strong background in the automotive industry. His extensive skill set and ability to create lasting relationships with customers has made him a reliable figure in the field. With over 10 years of experience, he has a solid knowledge of all aspects of automotive service, including customer service, diagnostics, repairs, and general maintenance. John continually strives to improve his technical skills and knowledge, coupled with excellent problem-solving abilities and a dedicated approach to client satisfaction.

Work Experience

• Automotive Service Advisor - ABC Auto Service, Springfield, IL (2015 - present) Developed relationships with clients, managing an average of 8 appointments per day. Improved vehicle functionality and longevity by advising customers about proper maintenance. Assisted in resolving technical and mechanical issues with clients.
• Assistant Service Advisor - XYZ Motors, Springfield, IL (2010 - 2015) Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
• Bachelor of Science in Automotive Technologies - Springfield University, Springfield, IL (2010)
• Excellent client service skills
• Thorough knowledge of automotive parts and systems
• Strong technical aptitude
• Ability to diagnose and resolve issues
• Excellent organizational and communication skills

Certifications

• National Institute for Automotive Service Excellence (ASE) Certification
• English (Native)
• Spanish (Conversational)

Resume tips for Automotive Service Advisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Automotive Service Advisor resume tips. We collected the best tips from seasoned Automotive Service Advisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your relevant experience: It's key to detail your work history in automotive service advising or related roles you previously held. Provide specific examples that show your expertise in diagnosing vehicle issues, advising customers on necessary services, and providing exceptional customer service.
• Focus on your soft skills: As a service advisor, it's crucial to have excellent communication and customer service skills. Highlight these skills in your resume, along with any others that are relevant to the job like problem-solving, teamwork, and time management.
• Use action words: When describing your past responsibilities and achievements, use action verbs like 'managed', 'assisted', 'delivered', and 'demonstrated'. Not only do these words add impact to your resume, but they can also grab the attention of the recruiter.
• Include relevant certifications: If you have any certifications relating to automotive service advising (like manufacturers' training courses or automotive service excellence (ASE) certifications), make sure to include them in your resume. They can make you a more attractive candidate for the job.
• Proofread your resume: Ensure your resume is free from grammar errors, typos, and misspellings which can leave a negative impression. A well-edited resume shows your attention to detail - a key trait for a service advisor.

Automotive Service Advisor Resume Summary Examples

The use of a resume summary or objective is crucial in an automotive service advisor resume as it helps to highlight the candidate's key skills, experience, and abilities that they have acquired over their career. It provides a snapshot of what the candidate brings to the table and why they are the best fit for the role. For recruiters, it makes it easier to evaluate if a candidate has the necessary qualifications and abilities for the job. It quickly grabs the attention of the hiring manager as it is usually at the top of the resume. A well-crafted resume summary or objective can help the candidate stand out from the other applicants and increase their chances of being shortlisted for an interview. Furthermore, in the case of a career change or gaps in employment, a resume summary or objective can explain the situation and how the skills obtained can be transferred to the new role. For Example: 1.

• Highly skilled Automotive Service Advisor with over eight years of experience building customer relationships and providing exceptional service.
• Detail-oriented Service Advisor with vast automotive repair knowledge and ability to handle multiple tasks, ensuring customer satisfaction.
• Excellent communicator and automotive professional; adept in improving services, enhancing productivity, and increasing customer satisfaction rate.
• Efficient Automotive Service Advisor with a strong background in sales, customer service, and a hands-on approach to problem-solving for vehicle issues.
• Service Advisor with deep knowledge of automotive industry and excellent customer skills; proficient in ensuring customers understand their vehicle’s issues and service needs.

Build a Strong Experience Section for Your Automotive Service Advisor Resume

Building a strong Experience Section for an Automotive Service Advisor resume is crucial for a number of reasons. 1. Demonstrates Experience: The experience section allows potential employers to see that you have hands-on experience in the field. It's your opportunity to showcase your knowledge and expertise in automotive services. 2. Highlights Relevant Skills: The specific tasks and responsibilities you've had in past roles can demonstrate the practical skills you have. 3. Shows Progression: If you've held multiple positions in this field, the experience section can show a trajectory of growth and progression in your role. 4. Proves Reliability: A strong history of employment in this field can show that you're reliable and committed to this career. 5. Tailors Your Application: By using specific examples of your experience, you can tailor your resume to the needs of the position you're applying for. 6. Shows Your Achievement: You can use your past experience to highlight your achievements, demonstrating the value you've brought to previous employers. 7. Validates Qualifications: Your work experience can back up any academic qualifications or certifications you may have. 8. Keywords: Using specific industry terms and jargon can help your resume pass through applicant tracking systems (ATS). Therefore, having a robust and detailed Experience section in your Automotive Service Advisor resume is vital to make a good impression and land a job in this competitive field. For Example:

• Provided exceptional customer service in an automotive setting, substantially increasing customer retention and satisfaction rates.
• Accurately diagnosed vehicle issues and clearly communicated repair recommendations with customers, leading to an increase in sales of repair services by 20%.
• Managed inventory of automotive parts and accessories, ensuring adequate stock was always available for required services.
• Collaborated with mechanics and technicians to obtain updates on vehicle repair statuses, ensuring timely and accurate communication with customers.
• Utilized automotive software to manage appointments, record services, and streamline operations, increasing overall efficiency by 15%.
• Developed new promotional strategies for automotive services that boosted revenue by 10% within the first fiscal year.
• Maintained a high level of technical knowledge about a wide range of vehicles and their mechanical systems, helping to instil trust and credibility with customers.
• Presented and explained complex automotive issues to customers in a simple and understandable manner, improving customer satisfaction scores by 25%.
• Negotiated service contracts and warranties, resulting in improved customer relationship management and a 30% increase in after-sales services.
• Worked closely with the finance team to ensure all customer charges for services were accurate and promptly issued, resulting in increased customer satisfaction and fewer billing disputes.

Automotive Service Advisor resume education example

To become an Automotive Service Advisor, usually a high school diploma or GED is required. However, preference is often given to those with further education or certifications in automotive technology. These can be obtained through vocational schools, community colleges or certification programs like the National Institute for Automotive Service Excellence (ASE). Some employers may even offer on-the-job training. Good customer service skills and computer literacy are also important. Knowledge in automotive repair and parts are often required or at least preferred. Here is an example of an experience listing suitable for a Automotive Service Advisor resume:

• Bachelor's Degree in Automotive Technology - Michigan State University, Michigan, 2009 - 2013
• Diploma in Customer Service Management - University of Chicago, Chicago, 2014
• ASE Certified Service Consultant (C1) - National Institute for Automotive Service Excellence, 2015
• Continued Education Certification in Advanced Service Advising - Automotive Training Center, Exton, PA, 2017

Automotive Service Advisor Skills for a Resume

Adding skills to an Automotive Service Advisor Resume is important for many reasons. Firstly, it demonstrates to potential employers that you have the specific knowledge and abilities they are looking for. This can help distinguish you from other candidates who may not have listed specific skills on their resumes. Secondly, many companies use software to scan resumes for certain keywords, including skills. If your resume includes these keywords, it is more likely to be selected for further review. Lastly, presenting your skills can help reinforce the experiences and accomplishments you list elsewhere on your resume. They serve as concrete evidence of your suitability for the role. Soft Skills:

• Communication Skills
• Problem Solving
• Customer Service
• Time Management
• Attention to Detail
• Multitasking
• Stress Management
• Conflict Resolution
• Comprehensive Technical Knowledge
• Parts Ordering Expertise
• Vehicle Inspection Skills
• Equipment Calibration
• Proactive Problem-Solving
• Invoice and Billing Administration
• Knowledge of Repair Procedures
• Maintenance Scheduling
• Accurate Record Keeping
• Customer Relationship Management

Common Mistakes to Avoid When Writing an Automotive Service Advisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Automotive Service Advisor resume

• Highlight your automotive knowledge and technical skills, from understanding vehicle issues to using diagnostic tools properly.
• Include any degrees, certifications, or relevant training that fit the Automotive Service Advisor role, such as an Automotive Service Excellence (ASE) certification.
• Outline your customer service skills and experience as this role involves dealing with customers directly, from taking inquiries to solving complaints.
• Showcase your ability to meet sales targets if you have experiences in sales as it's a crucial part of the job.
• List down your experience in using various automotive software to manage customer data, vehicle histories, and perform other essential tasks.
• Describe your skills in explaining complex automotive issues in layman's terms for customers to understand.
• Detail your experience in processing orders and scheduling appointments as part of the daily tasks of the role.
• Indicate your capacity to work in a team and behind a counter since a Service Advisor works as part of the service department.
• Include your attention to detail and problem-solving skills as the role often requires diagnosing vehicle issues and proposing appropriate solutions.
• Lastly, mention any awards or recognitions earned during your career as an Automotive Service Advisor to illustrate your ability to excel in this role.

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Service Advisor Training

This program focuses on the following topics: Why Customers Buy, Multi-Point Inspection, Creating Amazing Presentations, and Overcoming Objections. Gain insight and knowledge from the foremost expert on Multipoint Inspections, Menu Selling, Commod...

Course content

What is your closing ratio? Customers bring many objections to the service drive, overcoming these objections, or preventing them can improve your closing ratio.

Steve explains the reasons customers come into our dealerships and what they are looking for when they do. Learn about Value Propositions, the difference between customers’ needs and wants, and ...

• Quiz Review

Learn how to use the right words when making your Multi-Point Inspection Presentation to customers. Join Steve as he explains how changing your vocabulary, just a little, can make a huge differe...

• Multi-Point Inspection (MPI)

Learn the ABCs of educating your customers and why education is a key part of making a sale. You will also learn how to present a Diagnostic Charge, when to talk about money, and when to ask for...

• Diagnostic Charge
• Asking for the Sale
• ABC Exercise Book
• Sample Script

Learn the proven, four-step approach to overcoming any customer objection. Do your care about you customers? Do your customers know you care? Steve explains why demonstrating empathy is crucial to ...

• Ask Questions
• Lead Review
• Service Walk Around with Advisor Introducing the VPS
• Service Walk Around with Advisor