application cover letter for customer service officer

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Cover Letter Examples Customer Service Cover Letter

Customer Service Cover Letter

Write a job-winning cover letter for customer service work by downloading any of our customer service cover letter examples and using it as a template when you write your own. We also provide three tips specifically for writing a good CSR cover letter.

Not satisfied with this design? Find more options in our collection of cover letter templates .

Customer Service Resume & Related Cover Letters

Text format

Customer service cover letter writing tips.

Customer Service Cover Letter Template (Text Format)

FIRST AND LAST NAME

Email: [email protected]

Phone: (123) 456-7891

Address: Street, City, State

LinkedIn: linkedin.com/in/yourprofile

[Today’s Date]

[Hiring Manager’s Name] [Company Name] [Company Address] [Phone Number] [Email Address]

Dear [Ms./Mr./Mx.] [Hiring Manager’s Name],

I’m writing to you regarding [Company Name]’s Customer Service Representative opening. I’ve been working as a Customer Care Specialist at Satellite TV Co. for more than 2 years and have developed impeccable phone manners, and an ability to calm agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help your company grow and surpass all goals and objectives.

My relevant experience includes the following highlights:

• Making and receiving 90+ calls a day to give technical assistance and sign new customers
• Implementing a new strategy that reduced customer cancellations by 5% and contributed to a 10% annual revenue increase
• Maintaining an 85% customer satisfaction rating (15% higher than the company average)

My experience at Satellite TV Co. has helped me improve my leadership skills, gain organizational skills, and develop extensive knowledge of how to upsell services and goods to potential clients. I also worked at Scottrade as a Customer Service Intern, providing technical support to 10+ clients daily. Additionally, I earned praise from my managers by memorizing the company’s full list of products and prices.

I’m looking forward to discussing my qualifications with you in more detail soon. I feel confident that I fulfill the requirements for your open Customer Service Representative position. You can contact me at 212-256-1414 or at [email protected]. Thank you for your time and consideration.

[Your Name]

To land a good job as a customer service representative, you’ll need a great cover letter to make your job application stand out to employers. The demand for customer service professionals is projected to decrease by 4% through 2031 as the industry implements AI technology that reduces the need for human workers.

But even though the number of available jobs may decrease, you can still get a customer service gig as long as you know how to write a great cover letter.

Here are three tips to help you write a customer service cover letter that convinces employers you’re the right person for the job:

1. Highlight your customer service skills

As a customer service specialist, you need both hard and soft skills to do the job effectively. Your hard skills are abilities you learned through training, such as customer service chat software. Whereas soft skills are personality traits that help you manage your work and interact with others.

The best customer service representatives use soft skills like patience and empathy to relate to customers, and know how to be persuasive without seeming pushy.

Here are some customer service skills to include in your cover letter to get employers interested in your application:

• Active listening
• Communication skills
• Public speaking
• Ability to use positive language
• Professionalism
• Interpersonal skills
• Responsiveness
• Time management skills
• Critical thinking skills
• Problem solving skills
• Adaptability
• Fast learning
• Clerical skills: Microsoft Excel, Google Sheets, typing, basic math
• Remote communication skills: Zoom, Microsoft Teams, Google Meet, Slack
• Pandemic safety protocols: personal protective equipment (PPE), social distancing, temperature checking

2. Give examples of your achievements (with hard numbers)

Show employers you have the right customer service skills to excel by giving examples of your accomplishments in your cover letter. And use numbers wherever possible to give employers a clear picture of what you accomplished.

Here are good examples of some customer service achievements in a cover letter backed up with hard numbers:

Even if the job description asks you to write a simple, short cover letter , you should include hard numbers to make your application stand out.

3. Show your passion for customer service

Customer service employers prefer to hire candidates who are passionate about ensuring every customer has an excellent experience. Companies also want to work with people who are genuinely excited about their brand — a fact that’s especially true for customer service specialists who speak directly to clients.

Use your cover letter to show employers that you truly care about your work, and that you’d be a great brand representative. If you’re not feeling confident about writing your cover letter, try using a free AI cover letter generator that can help you showcase your customer service talents.

Here are three additional strategies for conveying passion in your customer service cover letter:

Storytelling

Consider opening your cover letter with a storytelling approach to connect a personal passion to the company or role. Don’t sell yourself too hard, though. Sounding too “salesy” is the easiest way to turn off an employer.

Here’s an example of an over-the-top storytelling opening, followed by a more appropriate rewrite:

ChocoChunk candy bars are all I ever eat. Seriously, I’m on the verge of developing diabetes as a direct result of my love for your products. But I don’t care. I’d rather eat your delicious chocolatey goodness and die happy than cut it from my diet — and that’s why I’d be a perfect ChocoChunk Retail Sales Representative.

Appropriately passionate

Every Christmas and Easter when I was a kid, my parents gave me ChocoChunk candy bars. Your delicious offerings have a nostalgic place in my heart, and they’re still my go-to sweet treat. True appreciation for your products and my customer service experience make me an ideal candidate for your open Retail Sales Representative position.

Research-based

The best cover letters include research about the company. Check your target company’s website and social media accounts, and find a way to connect your talents to the company’s vision and values, like this:

I’ve been keeping up with JaneVision’s recent rebranding, and I believe I’m the perfect candidate to help you on the front lines as a Customer Service Specialist. My current company implemented a similar repositioning strategy in 2020, and I led a special task force responsible for explaining our rebrand to customers.

Be authentic but also use persuasion in your cover letter. Think about how you’d close a sale in person, and use the same techniques to make your cover letter for customer service work. Keep your tone personable, but focus on addressing the company’s needs and offering the best solutions to their problems.

Here’s an example from a persuasive cover letter ending :

Your job ad said you’re looking for an “individual with a passion for helping others understand new social media technology.” Considering the skills and achievements outlined above, I’m confident I’m the perfect match for this particular role. I’m excited to connect with you and discuss my qualifications further in a Zoom interview or in person.

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Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Five fill-in-the-blank cover letter templates to help you impress recruiters.

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Customer Service Officer Cover Letter Examples

Customer Service Officers often represent the first point of contact between a company and its clients. These employees need to communicate efficiently with all sorts of people and solve issues in an efficient and fast manner. Essential responsibilities of a Customer Service Officer include: greeting guests, answering to phone calls, identifying customer issues, suggesting solutions, referring customers to other departments when necessary, maintaining records, measuring customer satisfaction, and reporting to managers.

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More Customer Service Officer Cover Letter Examples

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Free Customer Service Officer cover letter example

Dear Mr. Sanborn:

Upon hearing of your search for a new Customer Service Officer, I hastened to send my resume to you for your review. As a dedicated and personable professional with six years of experience facilitating outstanding customer experiences to maximize company loyalty and retention, I possess a breadth of knowledge and skills that will allow me to contribute toward your success through this role.

My background includes successfully enhancing customer response strategies, resolving complaints and escalations, and coordinating customer service functionality to drive productivity and growth. Throughout my experience, I have skillfully handled customer communications and problem solving to realize improved customer service, satisfaction, and overall sales. Furthermore, my proven ability to quickly pick up new computer programs is certain to make me an asset to your team.

The following achievements demonstrate my qualification for this position:

Earning praise from customers as well as high-mark performance reviews from management for outstanding achievements in customer service and commitment to top-notch service quality.

Assisting in corporate sales growth by assessing customer needs, recommending and selling products, and accurately processing orders.

Quickly identifying and resolving potential customer-facing problems and discrepancies, resulting in a 34% boost in customer satisfaction and loyalty.

Building solid and trusting relationships through exceptional communication and interpersonal skills.

My proven dedication to optimizing customer service and sales success will contribute immensely to the success of your team in this role.

Thank you for your consideration, and I look forward to speaking with you soon.

Theresa M. Stine

Include These Customer Service Officer Skills

• Customer service experience
• Excellent communication and interpersonal skills
• General math skills
• A calm manner and the ability to work under pressure
• Empathy and emotional stability
• Problem-solving orientation
• Stamina and resilience
• Attention to details
• Computer competences

Customer Service Resume Examples

See more customer service resume samples.

A professional cover letter is the first step toward your new job!

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Representative Cover Letter Examples and Templates for 2024

• Cover Letter Examples
• Cover Letter Text Examples

How To Write a Customer Service Representative Cover Letter

When writing your customer service representative cover letter , focus on how you can keep clients engaged and satisfied with the hiring company’s products or services. Also, emphasize your related skills, such as conflict resolution, payment processing, or finding fast solutions .

This guide will help you write a cover letter that gets you interviews for your next job as a customer service representative.

Customer Service Representative Cover Letter Templates and Examples

• Entry-Level
• Senior-Level

Customer Service Representative Text-Only Cover Letter Templates and Examples

Britt Gaines Customer Service Representative | [email protected] | (205) 123-4567 | 5681 W Pine St., Tuscaloosa, AL 35406

January 7, 2024

Amber Louis Human Resources Manager Hawthorne Global Aviation Services (205) 000-1234 [email protected]

Dear Ms. Louis,

As a Hotel Guest Services Representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

I’ve garnered a reputation for effective communication, efficiency, proactivity and complaint resolution. I’ve also increased my proficiency with cash handling, customer management software, and MS office. Please consider these achievements and how your organization can benefit from my proven experience and commitment to excellence:

• Multiple five-star reviews mentioning my name on Google and Yelp
• Six Employee of the Month awards
• Corporate recognition for stellar customer service

I am available to meet with you virtually or in-person to discuss how I can align my skills and goals with your company’s mission of providing professional, personalized service that exceeds expectations. Please contact me to set up an interview at your earliest convenience.

Britt Gaines

Greg Burgess Customer Service Representative | [email protected]  | (123) 456-7891 | 123 My Road, San Francisco, CA 12345

January 8, 2024

Natalia Wingate Senior Hiring Manager Nordstrom (098) 765-4321 [email protected]

Dear Ms. Wingate,

Being rated as the top San Francisco customer service representative in my organization in 2020 was my proudest career achievement to date. I hope to demonstrate the same excellent performance level in a role at Nordstrom.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

My most significant career achievements so far include:

• Consistently exceeding my individual targets by up to 45% every month
• Regularly receiving excellent customer feedback for going above and beyond to match them with the best deals and resolve queries and complaints
• Achieving a turnaround time more than 40% quicker than the company average throughout 2019 and 2020

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Greg Burgess

Elizabeth Hernandez Customer Service Representative | [email protected] | (123) 456-7890 | 62 Leigh St., Jersey City, NJ 81033

Ariel Wisler Hiring Manager HD Bank (320) 665-9901 [email protected]

Dear Ms. Wisler,

My twelve-year tenure as a customer service representative for Primary Bank has benefited banking clients and managers. I was recognized for my customer service skills by being named twice for “Employee of the Month” during 2020. I believe this resulted from my diligence in offering outstanding customer support and my consistent work ethic.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. HD Bank also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

• Exceeded expected numbers for bank accounts opened and complications resolved every year since 2015
• Resolved over 90% of customer issues on average, reducing the manager’s caseload
• Led a customer service team of 25, with no turnover in the past five years
• Customer Service Ratings were 97% during 2020 and 96% the preceding year

I am looking forward to discussing in more detail how my prior call experience and customer service skills can boost HD Bank’s customer satisfaction ratings and new account statistics. Please feel free to let me know the most convenient time to talk.

Ariel Wisler

A good cover letter usually has five sections, outlined below. When possible, connect each section back to the service organization and its stated hiring needs. The following advice and examples show how you can use this strategy to optimize your letter for each application.

At the top of the page, include:

• Your resume contact header, which should give your full name, address , email, phone number, and LinkedIn or other social accounts if applicable
• The recipient’s name, title, company, and contact information (when available)

(Note: Feel free to omit this section when sending your letter as an email message, as long as your contact details are part of your email signature.)

2. Salutation

Address your recipient by name – this is the quickest way to signal you’re sending a job-specific letter and not a boilerplate. If you can’t find the person’s name, use a variation of “Dear Hiring Manager” so your greeting is still tailored somewhat to each job opening.

Dear Nordstrom Hiring Manager:

3. “Hook” or introduction

Catch the reader’s attention by citing an achievement from your resume or a key credential the company seeks in applicants. Then, connect that highlight to your main strengths and overall candidacy for the advertised customer service representative role. Refer to the hiring organization by name to further convince the recipient you’re applying to them specifically.

As an alternative to the work highlight approach, you can set yourself apart by networking. Begin your letter by citing any personal or professional connections you have with the hiring manager. If someone at the organization alerted you to the job, use a line like “I was excited to hear from your colleague [Name] about [Company]’s new customer service representative opening.” Or, if you’ve already met your recipient, mention that with a line like “It was great speaking with you at the [event] last month.”

As a hotel guest services representative for the past two years, I understand the importance of creating and contributing to world-class customer experiences. I have assisted and cultivated positive professional relationships with many airline passengers, flight attendants, and aviation specialists among my clientele. The niche of corporate aviation fascinates me, and I’d love to offer my customer service skills to Hawthorne Global Aviation Services.

4. Job- or employer-specific paragraph(s)

This section is crucial, so think it through fully for each application in your job search.

On a separate document or sheet of paper, take 10 minutes to brainstorm why this customer service representative position or employer interests you based on the job posting. When you’re done brainstorming, review your notes: Do any stand out as important or persuasive? Adapt those points into one or two brief paragraphs that speak to the job opening at hand. By making this description a central part of your letter, you’ll have a better chance of persuading the manager to call.

Following this explanation, cite a few more of your customer service representative skills or achievements , possibly as bullet points.

HD Bank has a remarkable reputation for providing thorough customer care that seeks to resolve all issues to satisfaction. The company also values employee development. I know I would be an asset, thanks to my accomplishments as manager of customer service at Primary Bank:

• Customer service ratings were 97% during 2020 and 96% the preceding year

5. Conclusion

Finally, request an interview and thank the hiring manager for their time and attention. Consider briefly restating why this customer service representative job interests you. You can also use this section to refer to your resume or other application materials. To end your cover letter, use a simple closing like “Sincerely” or “Best regards” and then your name.

I would be delighted to meet you for an interview to discuss how my previous experience can help me provide an outstanding service for Nordstrom customers and support the company’s commercial aims. Please get in touch to let me know what date and time are convenient for you.

Customer Service Representative Cover Letter Tips

1. show you can support clients and uphold company standards.

Start your letter with a clear example of your success in this role. As the title implies, a customer service representative doesn’t only help customers – they also represent a company’s brand or service philosophy. View your own work experience from this perspective, and choose a highlight pertaining to one or both of those objectives. For instance, maybe you earned a near-perfect score on the last client satisfaction survey. Or perhaps you co-developed a training program to help clarify and instill the team’s service values in new hires.

2. Explain why you're drawn to the opportunity

For example, maybe the firm has a reputation for thorough customer care. Or maybe the company is in telecommunications, a sector you’re eager to return to. Also, consider the role’s primary mode(s) of interaction with customers (phone, email, in person, and so on) and how that overlaps with your experience so far.

As a seasoned representative with nine years of experience, I am drawn to Nordstrom’s prestigious reputation and outstanding customer service record. My strong communication skills and dedication make me the ideal fit for Nordstrom’s customer-focused ethos.

3. Highlight your other service skills

Use your bullet points list to cover your success in other key customer service areas, like payment processing, account retention, or conflict resolution. With each bullet, show how you applied the skill to drive a positive result. For instance, you could display efficiency by describing how you ranked No. 3 on your team for average email response time.

Customer Service Representative Cover Letter Frequently Asked Questions

What traits are useful to highlight in my cover letter -.

Desired qualities in customer service representatives include politeness, professionalism, clear communication, and a steady focus on solutions. Consider which of these traits best describe you, then give an example or two of how you’ve shown them in a work setting.

What’s the most important part of a cover letter? -

Any explanation you give for why the specific job opening or employer interests you. These details distinguish the cover letter from your resume and other application materials and can help you get past applicant tracking systems . They also set the stage for a good interview discussion about how you fit the role and the office’s work culture.

What credentials should I consider noting on my cover letter? -

An associate's or bachelor’s degree in related subjects like business, hospitality, public relations, or communications. If you have one or more of these credentials , including them can show hiring managers you have a strong knowledge base toward customer service. Also, if you’re applying to finance jobs, consider mentioning any required state license, or training you have on new regulations.

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Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Copy this text for your Customer Service cover letter!

123 Fictional Lane Port Chester, NY 10573 (123) 456-7890

January 18, 2023

Jessica Miata Talent Acquisition Manager, The New York Times Company 620 Eighth Avenue New York, NY 10018

Dear Ms. Miata:

I have long admired The New York Times’ commitment to integrity and objectivity, so I am excited to further your mission of offering straightforward customer care that serves readers and bolsters journalism. I share your goal of providing meaningful information to people around the world, and with two years of valuable experience, I can help you reach more customers, identify communication gaps, and strengthen customer relationships as your customer service specialist.

In my latest role as the technical customer service associate at SUNY Maritime College, I solved technical complaints from students and worked with a team to solve complex concerns. After recognizing common trends in customer complaints, I created SUNY’s Tech Assistance site, which provides articles and FAQ pages to answer common questions, such as student account password resets and account issues. Since the integration of this site, our CSAT score improved by 52 percent, and our ESAT score improved by 18 percent, freeing our time to work on other projects.

Despite success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the electrical engineering team to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public. After implementing these forums, our average issue count decreased by 20 percent, and our ticket backlog decreased from 50 to less than 20 tickets a week. Moreover, the forums increased our presence on campus, leading to three new hires in a semester.

I understand the importance of trust, respect, and collaboration between a corporation and its consumers. I would be honored to be your customer support specialist and challenge myself to provide better service and resolve customer account conflicts efficiently for The New York Times. Thank you for reviewing my application, and I would be happy to share more about my experience at your earliest convenience.

Kai Yamashiro

Enclosures: Resume Application

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

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Customer Service Representative Cover Letter Example

Copy this text of ryour Customer Service Representative cover letter!

123 Fictional Avenue San Antonio, TX 78201 (123) 456-7890

November 20, 2023

Benjamin Moore AT&T 123 Fictional Lane San Antonio, TX 78201

Dear Mr. Moore,

AT&T’s way of prioritizing customer satisfaction and employing state-of-the-art technology to address client concerns has caught my eye for the longest time. In fact, your focus on delivering impeccable service, reflected in numerous customer loyalty awards, aligns greatly with my commitment to elevating customer experiences, hence this application to join your team as a customer service representative.

In my previous role with Wytec International, another communications company, I managed to respond to 128 customer emails daily with a 96% resolution rate, ensuring each case was resolved within 11 hours. I also oversaw the company’s primary social media customer service channels, addressing 91% of complaints within two hours of them being posted. This proactive approach increased positive social media interactions by 39%.

Moreover, I also provided remote desktop support and managed to attain a 78% first-call resolution rate, greatly enhancing customer satisfaction and reducing the need for follow-up support.

Being equipped with a blend of technical know-how and a genuine desire to assist, I’m more than eager to ensure every customer interaction speaks volumes about AT&T customer care excellence. Your endeavors to integrate advanced technologies with personalized service match my own aspirations in customer service.

My skills and passion would be a fruitful contribution to AT&T’s incredible team. I look forward to the opportunity to discuss my potential further. Thank you for considering my application.

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

Copy this text for your Customer Service Specialist cover letter!

123 Fictional Avenue San Diego, CA 92101 (123) 456-7890

Isabella Taylor Qualcomm 123 Fictional Lane San Diego, CA 92101

Dear Ms. Taylor:

Inspired by Qualcomm’s unwavering dedication to pushing the boundaries of wireless technology, I recognize the crucial role of customer service in such a progressive and dynamic sector. Hence, I’m enthusiastic about joining the company as a customer service specialist.

In my previous role at Zebit, I played the role of a customer service agent who used the Live Chat customer support feature, handling an average of 112 queries daily with a 91% satisfaction rate. My ability to learn customer behavior from these interactions using data analytics allowed the startup to enhance user experience, resulting in a 4.8% increase in customer retention.

Further, I honed my social media customer support skills at HouseCallPro where I worked as a call center agent and assisted the marketing team to revamp their Twitter and Facebook support channels. This change boosted the company’s positive customer feedback by 21%.

HouseCallPro is also where I put my Data Analytics skills to the test by identifying recurring customer pain points and playing a crucial role in designing personalized solutions. As a result, we witnessed a significant 36% decline in repeat issues, improving our first-contact resolution rate by a significant margin.

I’m eager to leverage my acquired customer support skills and knowledge at Qualcomm, ensuring every customer interaction depicts the organization’s commitment to innovation and the best support. I’m confident that my unique blend of expertise in providing assistance to customers will be a valuable asset and I look forward to the possibility of further discussing my fit for this role.

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

Copy this text for your Customer Service Manager cover letter!

123 Fictional Lane Alexandria, VA 20598 (123) 456-7890

Jim Oebker Senior Human Resources Manager, American Airlines 2401 S Smith Blvd Arlington, VA 22202

Dear Mr. Oebker:

The more I hear about your Let Good Take Flight initiative and your partnership with the American Red Cross, the more eager I am to join your team. I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent.

In my latest position as the customer service manager at Levi Strauss & Co, I established monthly goals for my team in accordance with safety requirements, and along with the store manager, conducted frequent observations to provide formal feedback on performance. Beyond just providing feedback, I individually coached struggling team members, which decreased employee turnover rates by 37 percent, increased resolution rates by 23 percent, and consistently exceeded monthly revenue goals.

I believe relationships are the most important part of any job, especially in aerospace, a dynamic, fast-paced environment that deals with a high volume of customers. I know I can build a stronger team and ensure customer loyalty as your customer service manager at American Airlines. Thank you for reviewing my application, and I look forward to discussing our passion for quality customer care in the near future.

Best regards,

Ivona Hennigar

Enclosure: Resume

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

Copy this text for your Bilingual Customer Support cover letter!

123 Fictional Lane Delray Beach, FL, 33446 (123) 456-7890

Gillian Fielding Client Success Advocate, Blackboard 5201 Congress Ave Boca Raton, FL 33487

Dear Ms. Fielding:

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

During my time as the head customer service representative at the Snowy White Library, I assisted over 60 patrons a week with technology, including printers/copiers, microfiche machines, and library computers. For each interaction, I logged the appropriate data into the library’s ticketing system and corrected any errors in previous logs. Because of my diligence, I boasted an 86 percent rate of first contact resolution and increased the library’s overall CSAT score to 44 percent.

Most recently, at Harmony Notes, I assisted Spanish and English-speaking customers through online interactions primarily regarding music support. As a non-musician, I primarily used Harmony Notes’ knowledge base to resolve customer concerns. However, I soon noticed a lack of quality in the knowledge base articles. I resolved to completely update the system and revised each article with thorough research and plain language in both Spanish and English. After this update, our customer retention rate increased to 84 percent and our customer effort score dropped to 3.

Blackboard makes learning easier with an intuitive system for both teachers and students. Your passion for education matches my own, as I am always striving to improve my work through knowledge. Whether learning to operate an old copier or researching a major 7th chord, I can learn anything with the right tools. I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

Respectfully,

Callum Brassard

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

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3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your  AI resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

Customer Service Representative Cover Letter Example

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You should start your Customer Service Representative cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. For example, "Dear [Hiring Manager's Name], My name is [Your Name] and I am excited to apply for the Customer Service Representative position at [Company's Name]." Following this, you should immediately highlight your relevant experience or skills that make you a strong candidate for the role. For instance, "With over X years of experience in customer service roles, I have developed strong problem-solving and communication skills that I believe would greatly benefit your team." This approach shows respect, professionalism, and a clear understanding of the role you're applying for.

The best way for Customer Service Representatives to end a cover letter is by expressing enthusiasm for the opportunity and eagerness to discuss their qualifications further. For example, "I am excited about the possibility of bringing my unique skills and experience to your team and would welcome the opportunity to discuss how I can contribute to your customer service goals." It's also important to thank the hiring manager for their time and consideration. This shows respect and appreciation, which are key traits in customer service. Finally, sign off professionally with a closing like "Sincerely" or "Best regards," followed by your full name.

In a cover letter, Customer Service Representatives should include the following: 1. Contact Information: This includes your name, address, phone number, and email address. 2. Salutation: Address the hiring manager directly if possible. If you don't know their name, use a general greeting like "Dear Hiring Manager." 3. Introduction: Briefly introduce yourself and mention the position you're applying for. You can also mention where you found the job posting. 4. Relevant Skills and Experience: Highlight your customer service skills and experiences that make you a good fit for the role. This could include your ability to handle customer complaints, your excellent communication skills, or your experience with specific customer service software. Use specific examples to demonstrate these skills. 5. Achievements: Mention any achievements or awards you've received in your previous roles that demonstrate your ability to excel in customer service. This could be something like "Improved customer satisfaction ratings by 20%" or "Recognized as Employee of the Month for exceptional customer service." 6. Company Knowledge: Show that you've done your research and understand what the company does and who their customers are. Explain why you're interested in working for them and how you can contribute to their goals. 7. Closing: End the letter by thanking the hiring manager for their time and expressing your interest in discussing the role further in an interview. 8. Signature: Sign off professionally with a phrase like "Sincerely" or "Best regards," followed by your full name. Remember, your cover letter should complement your resume, not repeat it. It's your chance to tell a story about your experiences and skills and show the hiring manager why you're the best candidate for the job.

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Customer service coordinator resume example, customer service lead resume example, customer service executive resume example, customer support specialist resume example, customer service manager resume example, senior customer service manager resume example, try our ai cover letter generator.

Customer-oriented Customer Service Officer Cover Letter Example

Writing a Customer Service Officer cover letter is your introduction to the hiring manager. In order to stand out companies want you to present your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your cover letter can allow you to stand out and get that job interview.

Our cover letter examples are written by certified cover letter writers and is a great representation of what hiring managers are looking for in a Customer Service Officer cover letter resume. Use this example for reference as you create your own cover letter or use this easy cover letter builder that will guide you through every step of your building your resume in just a few minutes.

In addition to the Customer-oriented Customer Service Officer Cover Letter Example, be sure to check out our Customer Service Officer Resume Example .

Here is the Customer-oriented Customer Service Officer Cover Letter Example:

Dear Ms. Smith,

I would like to take this opportunity to apply for the Customer Service Officer position with Xantrex Technology Inc.

As soon as I saw the ad for this position, I knew it was the job I was searching for. I love working with the public and meeting new people. I am energetic and maintain a happy and friendly attitude at all times. I know how important it is to greet customers as soon as you come in contact with them. In addition, I also know how important it is to the consumer for you to offer the words “Thank You for shopping with us” and an invitation to come back.

These are just a few of the things that keep customers coming back, which builds revenue and helps a company meet their financial goals. While it is important to make the customer feel special, I understand that it is also vital that a person in this position have excellent communication skills and the knowledge to deal with the problems that arises on a daily basis.

When consumers call the customer service department, it is usually because they are unhappy about the product or service they received. I have the training and skills needed to listen to what they have to say and then look for the solution that will satisfy the customer while staying within the guidelines of the company.

I have a desire to be a great Customer Service Office and the ability to learn fast, along with many other skills that make me the perfect candidate for this job.

You can reach my by calling (555)-555-5555.

Respectfully,

Encl: Resume

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Customer Service Officer Cover Letter Template

Boost your chances of getting hired and pick up more ideas for your new cover letter with this highly instructive Customer Service Officer cover letter template. Make a copy of this cover letter example as it is or revise it in our online cover letter builder.

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Customer Service Officer Cover Letter Template (Full Text Version)

Nikola batur.

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Officer position at Partas Partners, Inc. I am confident that my qualifications align with the requirements outlined in the job posting, and I believe that my additional skills and attributes would make me a valuable asset to your team.

In my previous role as a Customer Service Officer at Enterprise Community Partners, Inc., I honed my industry knowledge and gained valuable experience in various customer service functions. I played a key role in implementing new processes and procedures that resulted in a 14% increase in customer satisfaction. Additionally, I have a degree in Business Administration from Lancaster University and have been recognized for my academic excellence.

I am a native Croatian speaker with proficiency in English and German, and I possess strong communication and complaint-handling skills. I am highly motivated, with a strong work ethic and the ability to remain composed in high-pressure situations. I am eager to continue my professional growth within a company that values flexibility and personal development, and I believe that Partas Partners, Inc. offers the ideal environment for this.

I would welcome the opportunity to discuss how my skills and experiences align with the needs of your team. Thank you for considering my application. I look forward to hearing from you soon.

Nikola Batur

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Customer Service Officer Cover Letter Example

A cover letter is a document of evidence that offers additional information about your expertise and experiences. The purpose of the Customer Service Officer Cover Letter is to set yourself up for the prospective job profile, demonstrate a focus on the attached resume, and showcase your interest in the organization.

The example of the Customer Service Officer Cover Letter Sample will help you draft a cover letter that encourages the employer to interview you. A Customer Service Officer acts as a bridge between a company and its customers. He is required to offer assistance on customer queries.

• Cover Letters
• Customer Service

What to Include in a Customer Service Officer Cover Letter?

Roles and responsibilities.

Following are the primary tasks taken care of by a Customer Service Officer:

• Address customer calls, and emails.
• Meeting customers when required.
• Maintain log customer interactions.
• Propose recommendations to improve customer service .
• Active participation in team bonding activities.
• Develop and maintain cordial relations with customers.

Education & Skills

Customer Service Officer Skills:

• Superior written and verbal communication to effectively interact with customers.
• Skilled at conflict management.
• Ability to manage customer personal information and call records.
• Exhibit a high degree of patience while interacting with difficult customers.

Customer Service Officer Educational Qualifications:

• GED (required).
• Graduation (preferred).
• 2 years of previous experience.
• Working knowledge of office equipment.

Customer Service Officer Cover Letter Example (Text Version)

Dear Mr./Ms.,

Upon discovering the available Customer Service Officer position, I am thrilled to express my interest in the same. As a dedicated and accomplished employee of ABC.co. Ltd I have experience of 2 years of facilitating outstanding customer interaction and maximizing company loyalty. I have enriched my career with value-added knowledge that can help me contribute to the betterment of the organization.

Following are my current KRAs :

• Improving customer response processes.
• Provide effective and timely resolution to escalations.
• Coordinating with multiple teams to drive productivity.
• Tactfully handling customer escalations.
• Commitment to provide top-notch customer assistance.

I have gathered immense knowledge in the customer service field to optimize the company’s operations and sales. I am hereby attaching my resume to showcase the synopsis of my educational background, apprenticeships, and current job role. I am hoping to have a further discussion on my capabilities to promote the customer service team of the organization.

Sincerely, [Your Name]

While drafting a cover letter for the desired job role, please ensure to compose it in a correct format with an intent to convince the recruiter that you’re the best match for the job.

Compose a well-tailored career objective based on the experiences and qualifications mentioned in the job description. It will communicate the benefits you can bring to the company in a succinct manner. You can refer to our Customer Service Officer Resume Sample to draw out your career objective.

Customize Customer Service Officer Cover Letter

Get hired faster with our free cover letter template designed to land you the perfect position.

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Customer service representative cover letter templates

Find customer service representative cover letter templates to create a standout letter that highlights your skills and experience in the industry. Learn the importance of a well-written cover letter for customer service jobs and get tips on how to title your letter, avoid common mistakes, and make it stand out. Also, learn how to write a great cover letter if you don't have any customer service experience.

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Looking for a job in customer service? In order to succeed, you need a cover letter that highlights your skills and experience in the industry. Check out these customer service representative cover letter examples to get started. These templates will help you create your own letter that stands out from the rest, which is exactly what you need to get a job in the customer service field.

The importance of a customer service cover letter

This may be your first contact with a potential employer, so it’s important to make a good impression. A customer service cover letter is an opportunity to showcase your skills and experience in the industry, as well as your ability to communicate with customers effectively.

The right cover letter can show potential employers that you’re the perfect candidate for the job. So take the time to create a well-written cover letter – it could be the difference between landing your dream customer service job .

How to title your customer service cover letter

To get started, you need to title your cover letter. It should be specific to the job in question, as well as the company you’re applying to. For example, “Customer Service Representative Cover Letter for XYZ Company”.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

You may also want to include your contact information in the title so potential employers can easily get in touch with you. However, be sure to check the application process before doing this as some companies prefer that you only include your contact information in the body of the text.

Once you have a catchy title, you have the base of your cover letter complete.

Customer service cover letter title examples

• [Role] – [Your Name]
• [Role] – [Your Name], [Contact Information]
• [Your Name] – [Role], [Contact Information]
• Customer Service Representative Cover Letter – [Your Name]
• [Your Name], [Role]
• Cover Letter For [Role] – [Your Name]
• [Your Name] – Cover Letter
• Cover Letter [Your Name]

What to write in a customer service cover letter

Now that you have a title, it’s time to start writing the body of your cover letter. Here are some things you should include, as well as some you should rather avoid.

Always add your contact information, even if you have already added it in the title. Also include the date on which you are sending the letter.

Start with a professional greeting, such as “Dear Mr./Mrs. [Employer’s Last Name]”, if you know the name of the person reading it. Otherwise, use a general greeting such as “Dear Hiring Manager” or “To whom it may concern”.

In the first paragraph, introduce yourself and explain why you’re interested in the job. This can be crucial, as it will give the potential employer a good first impression of you.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

Don’t be afraid to highlight your relevant skills and experience, as this is where you can show them why you’re the perfect candidate for the job. You can use either a chronological format to list your experience in reverse order or a functional format to group your experience by skill without listing the specific job roles.

In the third paragraph, talk about your goals for the future and how you see yourself fitting into the company. It’s important for recruiters to see that you’re looking for a long-term position and not just any odd job.

Finally, thank the employer for their time and consideration and end with a professional sign-off such as “Sincerely”. Don’t forget to add attachments, such as your resume and any relevant certificates.

What to include in a customer service cover letter

• title with the highlighted position you are applying for
• introduction
• qualifications
• closing paragraph
• attachments – resume and certificates, etc.

Customer service cover letter examples

Title: [role] – [your name].

Date: [Date]

Dear Hiring Manager,

I am writing to apply for the [Role] position at [Company Name]. I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team.

In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers.

My previous role as a [job title] has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve [achievement/task] while working at my previous job, which proves that I am capable of [skill/competency].

By joining your team, I hope to develop my skills further and contribute to the success of the business. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals.

Please find attached my resume and certificates for you to read. I am able to start work immediately.

Thank you for your time and consideration. I look forward to hearing from you soon.

[Your Name]

[Contact information]

Title: [Role] – [Your Name], [Contact Information]

Dear [Employer’s Last Name],

My name is [Your Name] and I am writing to apply for the [Role] position at [Company Name].

As a [job title] with [X] years of experience, I have developed strong customer service skills. Be it handling customer complaints or providing solutions to their problems, I am always willing to go the extra mile.

In my previous roles, I have often been commended by my superiors for my excellent customer service skills. My previous responsibilities also include handling [type of work], and I am confident that I can do the same for your company.

Furthermore, I am proficient in [skills], which I believe will come in handy in this role. I also have extensive knowledge of [education] and relevant experience working with [experience]. All of the above, I believe, makes me an excellent candidate for this position.

I am eager to use my communication skills and experience to contribute to your company’s success and greater levels of customer satisfaction. I am looking for a long-term opportunity where I can grow and develop my skills further, and I am eager to use my skills and experience to provide exceptional customer service to your customers.

Please find my resume and certificates attached for you to read. I would appreciate it if you could contact me for an interview at your earliest convenience.

I would like to thank you in advance for your time and consideration.

[Contact Information]

Title: [Your Name] – [Role], [Contact Information]

I am writing to apply for the [Role] position at your company. I have experience in customer service and I believe this makes me an ideal candidate for the job.

In my previous roles, I have often been praised for my excellent customer service skills. I am a natural problem solver and I always go the extra mile for customers, hence I am confident that I can provide excellent service to your company.

My previous role as a [job title] has given me skills that can benefit your company. As a [Previous Job Position] I managed to achieve [Accomplishment], which has given me the necessary experience to excel in this role.

Joining your company would help me develop my skills further and contribute to the success of your company. I see great potential for myself at [Company Name], where I would like to contribute to the success of the organization by providing excellent customer service.

Attached are my recommendations, resume, and certificates. I would be grateful if we could arrange an interview as soon as possible. Thank you for your time and considering my application.

Title: Customer Service Representative Cover Letter – [Your Name]

Dear Mr/Mrs. [Employer’s Surname]

My name is [Your Name] and I am writing to apply for the position of Customer Service Representative.

I know that excellent customer service is the key to success in any business and I am confident that I have the skills and experience to deliver bespoke service to your clients.

I have [X] years of experience working in customer service and I have developed strong communication and interpersonal skills throughout my career. I have a natural ability to build rapport with customers and I am always able to diffuse difficult situations.

During my time at [Current/Previous Company Name] I handled [Type of Work], and I am confident that I can do the same for your company. Furthermore, I am also proficient in [Skills], which I believe will come in handy in this role. I speak numerous languages as well, which I think will be beneficial to the international profile of your company.

I am looking for new challenges in the field of customer service and I believe that your company can provide me with that. I am willing to devote my time and energy to the success of your company by taking this opportunity to join your team as a [Role].

Please find my resume and certificates attached. I also have included a [Type of Document], which should give you a better understanding of my skills and experience. I would appreciate it if you could get back to me regarding my application at your earliest convenience.

My availability is as follows: [Availability]. Thank you for your time.

Title: Cover Letter For [Role] – [Your Name]

Dear [Name of Hiring Manager],

I am writing to apply for the position of [Role] at your company. This role is the perfect opportunity for me to utilize my customer service experience in a new and exciting way.

I have worked as a customer service representative for [X] years, and have gained a deep understanding of how to provide excellent customer service. In my current role, I handle [Tasks] on a daily basis and contribute to creating a sales strategy that is aligned with customer service goals. I am confident that I can bring the same level of dedication and excellence to your company.

I am a people-person, and enjoy working with others to resolve issues. I am patient, efficient, and always maintain a positive attitude, even in challenging situations. These qualities have helped me succeed in my current role, and I am confident that they will help me excel in the role of [Role] at your company.

I am excited to have the opportunity to put my skills and customer service industry knowledge to work for your company, and would appreciate being given the chance to do so.

I have attached my resume and contact details below. Thank you for the opportunity to apply for this position, and I look forward to hearing from you soon.

Title: [Your Name] – Cover Letter

To Whom it may concern,

Please accept this letter and attached resume as my application for the Customer Service Representative role at your company.

As a customer service professional with [X] years of experience, I am confident in my ability to provide excellent service and support to your team. In my current role, I handle customer inquiries via phone, email, and live chat, and have successfully resolved a high volume of customer issues. I am also proficient in [Software Program] and have experience handling customer billing inquiries.

With so much experience in customer service, I am confident that I can be an asset to your team and provide the high level of customer service that your company is known for. I would appreciate the opportunity to discuss my qualifications further with you and hope to hear from you soon.

I have attached my resume for your review. I am available to start work on [Date]. Thank you for taking the time to read and consider my application.

[Your Name], [Your Phone Number], [Your Email Address]

I am writing in regard to the customer service representative opening at your company. Based on my skills and extensive experience, I believe that I am a perfect match for this role.

I have [X] years of customer service experience and have handled a wide range of clients’ inquiries and issues. I am patient and efficient in my work, and always maintain a positive attitude. These qualities have helped me succeed in my current role as a customer service representative.

As my quality control score indicates, I consistently resolve customer issues in a satisfactory manner. In addition, I have received positive feedback from clients regarding my work. Furthermore, I have successfully completed [several/many/number] training courses related to customer service. I also have a highly organized work ethic.

I am confident that I can provide the same level of dedication and excellence to your company if given the opportunity. I have attached my resume for your consideration, and am available to start work on [Date]. Thank you in advance for your time. Sincerely,

Good practices for writing a customer service cover letter

It’s easy to overlook a cover letter when applying for jobs, but taking the time to write a good one can make all the difference. Here are some tips on what to include and how to format your customer service cover letter:

• Be clear about the job you’re applying for – include the title of the role you’re interested in and where you saw it advertised.
• Be sincere, honest, and enthusiastic – a bit of enthusiasm goes a long way in customer service.
• Be concise – try to keep your cover letter to one page, including attachments.
• Use simple language – avoid using jargon, abbreviations, or acronyms that the reader may not understand.
• Edit and proofread carefully – make sure there are no grammar or spelling errors in your cover letter.
• Communicate that you’ll bring value – highlight what you can do for the company, not what they can do for you.
• Don’t repeat yourself on your resume – focus on why you’re a good fit for the job and mention specific examples.
• Don’t use generic phrases – employers want to see that you’ve done your research and understand the company.
• Customize each cover letter – don’t send out the same generic message to every employer.
• State your availability – if you’re currently employed, let the employer know when it would be possible for you to start or attend an interview.
• Mention specific skills – don’t just say you have good customer service qualities, describe some real scenarios too.
• Quantify your accomplishments – if you can, include numbers or percentage to show how you’ve helped in the past.
• Keep it professional – use a formal tone and avoid using contractions (such as “don’t” or “can’t”).
• Check the job posting – make sure you address any specific requirements that are mentioned in the advertisement.
• Use an appropriate sign-off such as “Sincerely” “Best regards” or “Thank you for your time”.
• Include attachments like your resume, cover letter, or any other relevant documents.

Writing a good customer service cover letter is important if you want to get ahead in the job market. Customize each letter and include specific examples of your skills/accomplishments. With these tips in mind, you’ll be able to write a winning cover letter in no time.

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Frequently Asked Questions

What are some tips for writing a great customer service cover letter.

As long as you take the time to write a new one for every application and include examples of your accomplishments, you should be able to write a great customer service cover letter. Make sure it sets you apart from the rest, and avoid using generic phrases. Don’t forget to edit, proofread carefully, and include relevant attachments before sending it off.

How can I make my cover letter stand out?

Customize each one to the particular company and job you’re applying for. Mentioning specific skills that are relevant to the job will also help your cover letter read better. When personalizing each letter, make sure to do your research about the company beforehand. The greater your knowledge, the more you can show off in your letter.

What is the most important thing to include in a customer service cover letter?

Getting straight to the point, being clear and concise, and highlighting your customer service skills are key. The most important thing is to focus on what you can do for them rather than vice versa. If you’re able to show off your value and accomplishments in a one-page letter, then you’re on the right track.

What to avoid mentioning in your customer service cover letter?

While you want to focus on your positive attributes, avoid sounding arrogant or entitled. Be humble, and let your accomplishments speak for themselves. You should also avoid using any contractions in your cover letter, as this can make it come across as too informal. Double check it before hitting “send” as well to make sure you haven’t made any mistakes.

What if I don't have any customer service experience?

Don’t worry – you can still write a great cover letter. If you don’t have any direct customer service experience, focus on other relevant skills that you do have. For example, if you have experience working in a fast-paced environment or handling difficult situations, those are both great qualities to mention. Sometimes soft skills are just as important as hard skills.

Should I include references in my customer service cover letter?

It never hurts to include references in your cover letter, but it’s not always necessary. If you have a personal connection to the company, or if you know someone who works there, those would also be great people to include. Recommendations work as social proof and make you appear trustworthy, but only include them if you’re on good terms with your referees. If not, it’s probably best to leave them out and focus on using your space to highlight your own accomplishments and skills.

Customer service templates

Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Promotional email template

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

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• Cover Letter Examples

Customer Service Cover Letter: Examples & Templates (2024)

Not sure what to do to make your customer service representative cover letter outperform all other candidates? Find out from this guide.

Wow, you’ve just found the job.

It’s perfect for you. You know you have all the necessary skills to be a top-notch hire.

You’ve crafted a stunning CV. Now, it’s time for the final step. A customer service cover letter.

It can’t be just a letter. To stand out from all those other applicants, you need a cover letter to end all cover letters. And you’ve come to the right place.

In this article, you’ll get:

• Two sample customer service cover letters: one for an experienced customer service representative, another one for an entry-level candidate. 
• Step-by-step tips on how to write a cover letter that will land you more interviews.
• A customer service cover letter template you can copy, adjust, and have a ready cover letter in 15 minutes.

Save hours of work and get a cover letter like this. Pick a template, fill it in. Quick and easy. Choose from 21 cover letter templates and download your cover letter now.

Create your cover letter now

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I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your cover letter.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous cover letter was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

Looking for a different kind of cover letter? See:

• Retail Cover Letter
• Sales Associate
• No Experience Cover Letter Sample
• Sales Cover Letter Sample
• IT Cover Letter Sample
• Entry Level Cover Letter Sample

Haven't found what you're looking for? Check all our  Best Cover Letter Examples.

For starters, read these two customer service cover letter examples. What do you think makes them so great?

1. Customer Service Cover Letter Examples

First, see this sample customer service cover letter for a candidate with a few years of relevant professional experience, Alex.

The job to which Alex is applying requires experience in analysing data and optimising customer service processes. 

See how well this customer service cover letter shows he’s the perfect candidate:

Example #1: Mid-Level Candidate

Text version.

Alex Murphy 

Phone: +1-299-321-7878

Email: [email protected]

LinkedIn: linkedin.com/in/alex-murphy

Twitter: twitter.com/murphy-rbcp

Anytown, 15 July 2019

John Employer

Head of Customer Experience

ContiMax Inc.

144 Rodeo Drive

Anytown, 60623 IL

As an long-term enthusiast of ContiMax’s industry-famous emphasis on providing data-driven customer experience solutions, I was thrilled to see an opening for a Customer Service Representative with your company. With my 3+ years of experience in developing strong, proactive, customer-focused relationships with contractors, I am positive I can help increase your customer happiness scores while driving demand for ContiMax’s products.

In the job listing, you state that you’re looking for a CSR skilled in data-driven problem solving and improving processes. In my current position with Ohio Saves, I prepared bi-weekly reports analysing contractor and project data to identify trends and flag issues to be addressed through process improvements. My reports helped identify and fix a major process bottleneck and led to a 200% increase in customer request reaction. I’m sure I will translate my experience into similar results for ContiMax.

I love the fact that at ContiMax, you base all your customer service initiatives on solid data, not guesswork. Being part of your team and creating the industry best practise guidelines would be a dream opportunity for my career development.

Can we schedule a meeting or a call to discuss solutions for optimising key processes at ContiMax while boosting your Customer Satisfaction Scores?

Alex Murphy

299-321-7878

[email protected]

Wow, Alex is going places, you can be sure of that! Did this example seem overwhelming? Afraid you don’t have a stab at your dream CSR job because you don’t have such a wealth of experience?

Even without much experience in the industry, you can write a customer service cover letter that will make the hiring manager go: 

“This one has so much potential! Let’s arrange an interview, I want to meet her in person!”

Meet another one of our candidates, James. He’s applying for a Customer Service Associate job that requires creative problem-solving.

James has never worked in customer service before. But her cover letter shows that she has the necessary transferable skills to make a stellar employee.

Example #2: Entry-Level Candidate (No Experience)

James Wilson

555-555-7878

[email protected]

linkedin.com/in/jennymwilson1

Anytown, 19 August 2019

Dorothy Tackett

Customer Service Team Leader

100 Flower Road

Anytown, 60964 IL

Dear Ms. Tackett:

As a highly-motivated final-year university student with strong interpersonal skills, well-developed sense of empathy and attention to detail, I would like to apply for the position of Customer Service Associate with XYZ Corp. I have been using your products for the past couple of years and I’m sure I have a good understanding of the needs of your target customers.

In the job ad you posted on LinkedIn, you say you’re searching for candidates with the ability to solve unexpected problems in creative ways. During my studies, as a volunteer, I co-organised five student conferences at external venues and was responsible for managing the accommodation and transportation, as well as registering guests. It was a very fast-paced work with a lot of unknowns to take into account. I am positive this experience has prepared me for working in a customer support role at XYZ Corp. I’m looking to use my communication and organisational skills that I developed through volunteering to help you improve your customer happiness scores.

I would value the opportunity to discuss your customer service team’s objectives and show you how my dedication and attention to detail combined with a good knowledge of your products can translate into customer service excellence for XYZ.

Yours sincerely,

Alright, so you’ve seen two pitch-perfect examples of cover letters for customer service representatives.

Let’s walk through all the steps of writing an equally good cover letter for you. 

If you’re pressed for time, you’ll get fill-in-the-blank templates for each part of your CSR cover letter: all you’ll have to do is enter your information.

Don’t have a CV ready yet? See a dedicated example here: Customer Service CV Sample

2. How to Write a Cover Letter for Customer Service Jobs Step by Step (Template)

Here’s how to write a job-winning customer service cover letter:

1. Follow the rules of business cover letter formatting

You cover letter has to make a good first impression. One that conveys professionalism, attention to detail, and, last but not least, your knowledge of the business etiquette.

Here are the key rules for formatting your cover letter :

• Left-align all contents, don’t use justification.
• Set 1-inch margins on all 4 sides.
• Pick an elegant, readable font—ideally, one of the classics. Arial, Tahoma, Verdana, Helvetica, Georgia.
• Use 1.15 line spacing.
• Never let your cover letter spill over to the next page. A single page is always enough.

Expert Hint: According to this report by Glance , it takes 12 positive customer experiences to make up for one negative experience. Make sure your well-formatted job application documents provide perfect reader experience. If you mess up, you won’t get those 12 extra chances.

2. Create a professional cover letter header with contact information

The one thing that’s most important about your cover letter header? It has to be identical to the one on your CV.

A header for both a cover letter and a CV has to include your full name, followed by your job title, and contact details.

On a cover letter, below the header itself, put the city and date and the inside address of the hiring manager.

If you don’t feel super confident about your typography and design skills, simply left-align all contents.

Follow this template:

Customer Service Cover Letter Header Template

[ Your Full Name]

[ Your Job Title ] (Optional)

[ Phone Number ]

[ Email Address ]

[ LinkedIn Profile ]

[ City and Date ]

[ Hiring Manager’s Full Name ]

[ Hiring Manager’s Position, e.g. Customer Service Team Leader ]

[ Company Name ]

[ Company Street Address ]

[ City and Zip Code ]

Double your impact with a matching CV and cover letter combo. Use our cover letter builder and make your application documents pop out.

CREATE YOUR COVER LETTER NOW

Want to try a different look? There’s 18 more. A single click will give your document a total makeover. Pick a cover letter template here .

3. Introduce yourself and identify the job to which you’re applying

The first paragraph of a customer service officer cover letter has to do one thing:

Ensure the hiring manager she’s reading something relevant to her.

The first step? In the greeting, address the hiring manager by name . Do some research to find out who the hiring manager is. Can’t find the name online? Call the reception and ask.

Start the cover letter by identifying the job for which you’re applying and briefly explaining what skills and experience make you a good fit. 

See this template for reference. Just fill in the blanks with your information.

Customer Service Cover Letter Sample: Introduction

Dear  [Hiring Manager’s Name] :

When I found the job listing for the position of Customer Service Representative with  [Target Company Name] , I was thrilled. As a customer service professional with  [number of years]  years of professional experience, highly skilled in  [data analysis/critical thinking/problem solving/Jira Service Desk/MS Excel/other relevant skills you have]  I’m sure I can help your team with the upcoming challenges.

Expert Hint: Want to validate your great customer service skills and become more valuable a hire? Get certified! For example, a Customer Service Diploma from City & Guilds will really make your CV stand out. 

4. Highlight your relevant strengths

The second paragraph of the cover letter should refer to the requirements of the customer service job you’re targeting.

You need to show that you’ve got what it takes to be successful at your new position. Identify a few key requirements in the job description and give examples of your past duties and achievements that show you’ll handle the new challenges.

See this fill-in-the-blank example.

Cover Letter for a Customer Service Representative: Middle Paragraph

In the job listing, you state that you need a Customer Service Representative experienced in [refer to the requirements of the job] . In my most recent position with [Name of Your Current or Most Recent Company] I have succeeded in [responsibilities, duties, or projects you’ve successfully completed, supported by metrics, if possible] . I strongly believe my expertise will translate into similar results for [Target Company Name] .

Expert Hint: According to Vonage data , U.S. companies lose more than £62 billion annually due to poor customer service. If you can showcase any cost-saving solutions you implemented in your past jobs, make sure to mention them in your CSR cover letter!

5. Explain why you want in

In the third paragraph, you’ll want to drop in a compliment or two.

Sure, they’re looking for an employee to satisfy particular business needs. But they also want you to genuinely enjoy the job—this way, they’ll know you’re likely to stay with the company beyond your onboarding process.

Make them feel special. Highlight the fact that you want this job more than any other job.

Not sure how? Use this template:

CSR Cover Letter Example: Your Motivation

I love the fact that, at [Target Company Name] , you focus all your customer service activities on [something you genuinely admire about the company] . Your values and mission perfectly reflect my professional beliefs. Joining your team would be a dream opportunity for me to grow and develop my key skills while providing customer service excellence for [Target Company Name]

6. Finish with a clear call to action and a proper sign-off

To end your cover letter , ask for a meeting in person or a call. Emphasise your offer. Write that you’d love to meet to discuss how you can help.

Here’s a sample customer service cover letter closing you can use as reference:

Sample Cover Letter for Customer Service: Call to Action & Formal Closing

Can we schedule a call or a meeting to discuss how my skills can help [Target Company Name] achieve all your KPIs in the upcoming months?

[Digital Copy of Your Handwritten Signature]

[Your Full Name]

[Phone Number]

[Email Address]

With ResumeLab’s CV builder you’ll write your CV in a flash. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Improve your CV in our CV builder now .

CREATE YOUR CV NOW

Nail it all with a splash of colour, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Just pick one of 18 CV templates and get started now .

When writing a cover letter for customer service positions, you should:

• Address the cover letter directly to the hiring manager.
• Introduce yourself, mention the position for which you’re applying and list your key strengths in the introduction.
• Show relevant achievements that match the requirements of the job and make an offer to help your target company with their challenges.
• Explain your motivation to join the company.
• Close with a call to action, asking for a meeting or a call.
• Check out also our  cover letter as a customer service representative  guide. 

Need more cover letter related material? Check out these resources:

• Free MS Word Cover Letter Templates
• Are Cover Letters Necessary?

Got any questions? Need further help with writing your covering letter for customer service jobs? Let me know in the comments, I’ll be more than happy to help!

About ResumeLab’s Editorial Approach

At ResumeLab, excellence lies at the heart of our values, underpinning our promise to provide outstanding career resources. Our team of career experts meticulously assesses each article in line with our editorial guidelines , guaranteeing our content's high quality and dependability. We consistently engage in original research, illuminating the nuances of the job market and earning acclaim from various influential news outlets. Our commitment to delivering professional career advice draws millions of readers to our blog annually.

With vast expertise in interview strategies and career development, Michael is a job expert with a focus on writing perfect resumes, acing interviews, and improving employability skills. His mission is to help you tell the story behind your career and reinforce your professional brand by coaching you to create outstanding job application documents. More than one million readers read his career advice every month. For ResumeLab, Michael uses his connections to help you thrive in your career. From fellow career experts and insiders from all industries—LinkedIn strategists, communications consultants, scientists, entrepreneurs, digital nomads, or even FBI agents—to share their unique insights and help you make the most of your career.

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17 Contoh Surat Lamaran Kerja Bahasa Inggris (Mudah dan Simpel)

Membuat   surat lamaran kerja bahasa Inggris zaman sekarang bukan lagi keistimewaan, melainkan kewajiban. Industri dan koneksi global yang semakin terhubung membuka berbagai kesempatan kerja di luar negeri untuk orang Indonesia, bahkan tanpa meninggalkan rumah. 

Nah, jika kamu belum pernah membuat surat lamaran kerja bahasa Inggris, tenang. Artikel ini akan mengulas tips dan contoh lamaran kerja dalam bahasa Inggris yang tepat. Pastikan simak sampai habis, ya. 

• Pengertian Surat Lamaran Kerja Bahasa Inggris

Perbedaan Surat Lamaran Kerja Bahasa Inggris dan CV

• Struktur Surat Lamaran Kerja Bahasa Inggris
• Cara Menulis Surat Lamaran Kerja Bahasa Inggris
• 17 Contoh Surat Lamaran Kerja Bahasa Inggris

Pertanyaan Seputar Surat Lamaran Bahasa Inggris

⁠⁠pengertian surat lamaran kerja bahasa inggris.

Lamaran kerja bahasa Inggris biasa disebut dengan  application letter  atau job application letter . Secara garis besar, job application letter adalah dokumen lamaran kerja yang ditulis dalam bahasa Inggris. 

Application letter ditulis dengan memerhatikan  grammar  yang tepat, serta pemilihan kata atau  tone of voice  yang formal. ⁠

Ketika mencari contoh  application letter (surat lamaran) bahasa Inggris, kamu mungkin akan menemukan istilah CV. Lantas, apa perbedaan keduanya? Berikut penjelasannya:

Application Letter  

Application letter adalah surat pengantar yang menjelaskan tujuanmu sebagai pelamar kerja. Kamu bisa menulis application letter di badan email agar isinya tidak kosong sekaligus sebagai tata krama melamar kerja. 

Contoh  job application letter atau surat lamaran bahasa Inggris sebenarnya tidak jauh berbeda dengan surat lamaran kerja bahasa Indonesia. 

Surat lamaran kerja bahasa Inggris idealnya terdiri dari satu halaman dan hanya berupa ringkasan tujuan melamar kerja, keahlian, dan kontribusimu untuk perusahaan. 

Di sisi lain, CV atau  Curriculum Vitae  adalah dokumen informasi diri yang berisi riwayat pendidikan serta pengalaman kerja yang mencakup durasi kerja, nama perusahaan, posisi, dan deskripsi tugas. 

Selain itu, CV juga berisi informasi dasar seperti nama, kontak (nomor telepon dan email), profesi saat ini, serta  skill  yang dikuasai.

⁠⁠Struktur Surat Lamaran Kerja Bahasa Inggris   ⁠

Struktur surat lamaran pekerjaan bahasa Inggris sebenarnya hampir sama dengan versi Indonesia. Bedanya terletak pada istilah yang digunakan untuk setiap bagiannya. 

Berikut ini struktur yang harus kamu perhatikan saat menulis surat lamaran kerja bahasa Inggris:

Judul (Heading)  

Judul surat lamaran kerja bahasa Inggris ditulis di subject email. Idealnya, judul harus singkat dan informatif, misalnya:  “Cover Letter – Graphic Designer Position”.   

Salam Awal (Opening Greeting)  

Salam pembuka bahasa Inggris biasanya cukup singkat. Misalnya, kamu bisa mengetik kata  “Dear…” diikuti nama penerima. 

Paragraf Pendahuluan (Introductory Paragraph)  

Paragraf pendahuluan surat lamaran kerja bahasa Inggris berisi penjelasan singkat tentang identitas pelamar serta posisi yang ingin diambil. 

Contohnya, untuk melamar posisi  senior graphic designer , kamu bisa membukanya dengan menulis nama, kemudian pengalaman sebagai desainer selama sekian tahun, dan terakhir penjelasan singkat terkait keingingan untuk melamar posisi tersebut. 

Paragraf Utama (Highlight Paragraph)  

Paragraf utama surat lamaran kerja bahasa Inggris menjelaskan pengalamanmu secara lebih detail serta keunggulan dan kualifikasimu. 

Intinya, kamu mencoba meyakinkan perusahaan bahwa kamu adalah kandidat unggul. 

Paragraf Penutup (Closing Paragraph)  

Paragraf penutup surat lamaran kerja bahasa Inggris berisi harapan dan pengingat bahwa kamu bisa dihubungi lewat kontak tertentu. 

Contoh sederhananya adalah  “I hope my qualifications are worth your consideration, and I would love to meet and discuss my experiences. You can reach me at (phone numbers) or this email."

Salam Penutup (Closing)  

Bagian salam penutup surat lamaran kerja bahasa Inggris berisi ucapan terima kasih dan kalimat penutup standar. Misalnya, kamu bisa mengakhiri surat dengan kalimat: "Thank you for your consideration”. 

Tanda Tangan (Signature)  

Bagian tanda tangan juga termasuk standar yang perlu dicantumkan dalam  application letter atau surat lamaran kerja bahasa Inggris. Kamu bisa menulis  “Best Regards”, kemudian memberi jeda dua spasi di bawahnya, dan menulis namamu. 

Baca Juga:  Pertanyaan Wawancara Kerja dalam Bahasa Inggris dan Cara Menjawabnya  

⁠Cara Menulis Surat Lamaran Kerja Bahasa Inggris

Tata cara menulis surat lamaran kerja bahasa Inggris mengikuti standar yang sama dengan semua jenis surat profesional. Ketika membuat surat lamaran kerja bahasa Inggris, pastikan kamu mengikuti langkah-langkah berikut ini:

Gunakan bahasa Inggris formal  

Ketika menulis surat lamaran kerja bahasa Inggris, hindari menggunakan bahasa yang casual , singkatan, dan istilah yang tidak baku. 

Meskipun banyak tempat kerja memiliki suasana yang tidak terlalu formal, melamar kerja tetap membutuhkan profesionalisme. Untuk itu, kamu harus tetap menggunakan bahasa Inggris yang formal.

Hindari kata-kata ambigu  

Ketika menulis surat lamaran pekerjaan dalam bahasa Inggris, gunakan kosakata umum yang jelas dan tidak ambigu. Kamu tidak perlu repot memilih kosakata rumit untuk memoles isi suratmu. 

Lebih baik gunakan kata-kata standar yang enak dibaca daripada kosakata sulit yang membingungkan. 

Perbanyak penggunaan kalimat aktif  

Ketika menulis surat lamaran kerja bahasa Inggris, pastikan jumlah penggunaan kalimat aktif lebih banyak dari pasif. 

Selain terlihat lebih profesional, kalimat aktif dalam bahasa Inggris menggunakan lebih sedikit kata. Dengan demikian, suratmu akan terlihat ringkas dan enak dibaca. 

Gunakan gaya bahasa yang konsisten  

Gaya bahasa yang kamu gunakan dalam surat lamaran kerja bahasa Inggris sebaiknya sesuai dengan  format surat lamaran kerja pada umumnya. Hal ini menghindari kesalahpahaman dari pihak penerima dan membuat suratmu terlihat profesional. 

Agar suratmu terlihat konsisten, kamu bisa menggunakan format yang sudah umum, misalnya seperti yang ada dalam berbagai contoh surat lamaran kerja bahasa Inggris standar. 

⁠17 Contoh Surat Lamaran Kerja Bahasa Inggris

Kamu ingin membuat surat lamaran kerja bahasa Inggris tapi bingung mulai dari mana? Kamu bisa meniru surat lamaran pekerjaan bahasa Inggris berikut ini (semua formatnya dibuat untuk email):

1. Surat Lamaran Kerja Supervisor

Dalam surat lamaran kerja bahasa Inggris singkat di atas, pelamar menyebutkan tujuh tahun pengalaman bekerja dalam manajemen serta skill memimpin tim. Pengalaman sebelumnya adalah supervisor di Toko ABC, di mana dia memimpin tim berisi 10 orang dan bertanggung jawab memastikan kepuasan konsumen. 

Selain itu, pelamar juga menyebut bahwa timnya selalu berhasil mencapai target bulanan, dan dia pandai memotivasi anggota timnya. 

Berikut terjemahan contoh surat lamaran kerja di atas dalam bahasa Indonesia: 

Kepada Bapak X,  

Nama saya Y dan saya menulis surat ini untuk melamar posisi sebagai supervisor di Perusahaan Z. Dengan tujuh tahun pengalaman dalam kepemimpinan dan manajemen, saya memiliki keahlian yang dibutuhkan untuk menjalankan tugas sebagai supervisor di perusahaan ini.  

Pekerjaan terakhir saya adalah supervisor di Toko ABC, di mana saya menangani tim yang berisi 10 pegawai. Saya bertanggung jawab dalam mengelola operasional harian terkait customer service serta menjamin kepuasan pelanggan. Tim saya secara rutin sukses mencapai target bulanan dan saya memiliki kemampuan besar dalam memotivasi mereka.  

Saya yakin pengalaman dan keahlian saya dapat bermanfaat bagi perusahaan Anda. Saya berharap bisa berdiskusi lebih lanjut dengan Anda. Terima kasih atas waktu dan pengertiannya.

Dengan hormat,  

(Nama lengkap)  

⁠2. Surat Lamaran Kerja Guru

Contoh lamaran kerja bahasa Inggris ini cocok untuk guru atau tenaga pengajar serupa yang ingin melamar kerja di sekolah internasional, tempat persiapan kuliah asing, atau tempat kursus bahasa khusus ekspatriat. 

Dalam surat lamaran kerja di atas, pelamar menyebut bahwa dia memiliki pengalaman 10 tahun mengajar murid dengan latar belakang beragam. Berikut terjemahan surat lamaran kerja bahasa Inggris untuk menjadi guru: 

Kepada Ibu A,  

Saya menulis surat ini untuk melamar di EFG International School. Dengan 10 tahun pengalaman serta kemampuan berkomunikasi dengan siswa dari berbagai latar belakang, saya yakin mampu menjadi aset bagi institusi Anda.  

Saya adalah guru ESL bersertifikasi yang punya pengalaman mengajar di SMA serta tempat kursus bagi siswa dewasa selama 10 tahun. Pekerjaan terakhir saya adalah instruktur bahasa Inggris untuk karyawan di J English Institution, dan beberapa dari siswa saya memiliki posisi manajerial.  

Saya memiliki kemampuan berkomunikasi yang baik dan pengalaman interaksi dengan berbagai jenis siswa. Kemampuan observasi saya sangat bermanfaat dalam membantu setiap siswa untuk belajar serta mencapai level keahlian yang mereka butuhkan. Saya percaya keahlian dan pengalaman saya akan menjadi aset penting bagi EFG International School.  

Saya mengharapkan kabar baik dari Anda.  

Hormat saya,  

⁠3. Surat Lamaran Kerja Manajer

Contoh surat lamaran pekerjaan bahasa Inggris ini membidik posisi manajer. Terjemahan contoh surat lamaran kerja bahasa Inggris di atas adalah sebagai berikut:

Kepada Bapak A,

Nama saya (nama lengkap) dan saya menulis surat ini untuk melamar posisi manajer kantor di Supermarket B. Saya memiliki pengalaman kerja selama delapan tahun yang bisa membantu supermarket Anda mencapai target rutin.

Posisi terakhir saya adalah supervisor di kantor publik berukuran sedang, di mana saya memimpin tim beranggotakan 15 orang. Saya bertanggung jawab mengelola operasional harian dan mengatur semua fungsi kantor. Saya mampu menyelesaikan tugas-tugas di bawah tekanan.

Saya berhasil memimpin tim mencapai target bulanan dan tahunan kami. Saya juga memiliki jiwa kepemimpinan dan tanggung jawab serta mampu memotivasi anggota tim. Saya yakin keahlian dan pengalaman saya akan menjadi aset untuk Supermarket B.

Saya berharap bisa berdiskusi tentang keahlian dan pengalaman saya dengan Anda. Terima kasih untuk waktu dan kesempatannya.

Salam hormat,

(Nama lengkap)

⁠4. Surat Lamaran Kerja Business Development Officer

Contoh cover letter bahasa Inggris ini ditujukan untuk melamar posisi staf senior bidang pengembangan bisnis. Berikut terjemahan contoh surat lamaran kerja bahasa Inggris tersebut:

Kepada Bapak C,

Saya menulis email ini untuk melamar posisi sebagai Business Development Officer. Saya memiliki tujuh tahun pengalaman kerja yang sesuai dengan persyaratan posisi tersebut.

Pekerjaan terakhir saya adalah staf senior pengembangan bisnis di Perusahaan Manufaktur X. Pekerjaan saya meliputi identifikasi klien potensial, melakukan riset pasar, dan berkolaborasi dalam rencana ekspansi bisnis.

Saya mampu bekerja di bawah tekanan dan bekerja sama dalam tim. Kemampuan komunikasi dan negosiasi saya membantu tim dalam membangun koneksi erat dengan klien baru maupun lama. Saya percaya kemampuan saya akan membawa keuntungan bagi perusahaan Anda.

Terima kasih untuk waktu dan pertimbangannya, dan saya mengharapkan kabar baik dari Anda.

⁠5. Surat Lamaran Kerja SEO Specialist

Surat lamaran ini cocok untuk pelamar dengan keahlian berupa strategi SEO. Berikut terjemahan contoh surat lamaran kerja bahasa Inggris tersebut:

Kepada Ibu A,

Saya menulis surat ini untuk melamar jabatan SEO Specialist. Saya memiliki keahlian dan pengalaman yang dibutuhkan untuk mengisi posisi tersebut.

Saya adalah pekerja profesional kreatif bidang marketing dengan fokus pemasaran digital dan media sosial. Saya mampu melakukan riset pasar dan keyword, dan saya memiliki pengalaman meningkatkan engagement lewat Instagram, Facebook, dan Twitter.

Saya memiliki tiga tahun pengalaman bekerja di agensi marketing digital ukuran sedang. Saya mampu bekerja di bawah tekanan dan berkolaborasi dengan tim yang jumlah anggotanya bervariasi. Saya akrab dengan program seperti SEMRush, Ahrefs, dan SpyFu.

Pengalaman dan keahlian saya akan menjadi aset bagi perusahaan Anda. Saya menanti kabar baik dari Anda dan terima kasih untuk pertimbangannya.

⁠6. Surat Lamaran Kerja Live Stream

Lamaran kerja bahasa Inggris ini cocok untuk pekerjaan  live stream bagi pelamar baru maupun dengan sedikit pengalaman. Berikut terjemahan contoh surat lamaran kerja bahasa Inggris tersebut:

Kepada Ibu Sunita,

Nama saya (nama lengkap) dan saya menulis surat ini untuk melamar posisi Live Streamer berdasarkan iklan yang Anda bagikan di Instagram Rabu lalu.

Saya memiliki 2 tahun pengalaman sebagai kreator konten video untuk buletin kampus. Saya percaya diri dalam berbicara di depan kamera, baik dengan naskah maupun improvisasi. Saya pandai menyesuaikan gaya komunikasi dengan tipe pemirsa yang beragam. Saya juga lancar berbicara bahasa Inggris dan Mandarin.

Saya memahami teknik penyuntingan video dan strategi SEO dasar serta cara meningkatkan engagement di TikTok, Instagram, dan Facebook. Pengalaman saya meliputi promosi kegiatan ekstrakurikuler kampus serta produk bisnis kecil untuk amal.

Saya yakin pengalaman saya akan menjadi berguna bagi bisnis Anda, dan saya berharap mendengar kabar baik. Terima kasih atas pertimbangan Anda.

(Nama lengkap) ⁠

7. Surat Lamaran Kerja Fresh Graduate

Surat lamaran kerja bahasa Inggris ini cocok untuk lulusan baru, dengan penekanan kepada minat serta pengalaman kegiatan saat masih menjadi mahasiswa. Berikut terjemahan contoh surat lamaran kerja di atas:

Kepada Ibu M,

Nama saya (nama lengkap) dan saya ingin melamar di Perusahaan S sebagai staf marketing. Saya lulus dari Universitas Z dengan fokus studi pada marketing digital. Saya percaya memiliki semua ketentuan akademik yang dibutuhkan untuk posisi tersebut.

Selain semua pelajaran di Universitas Z, saya mengembangkan minat dalam aplikasi teknologi digital untuk mempromosikan bisnis kecil. Saat tahun terakhir perkuliahan, saya menjadi sukarelawan program edukasi yang memperkenalkan marketing media sosial ke pelaku usaha kecil di area saya.

Saya antusias terhadap kesempatan untuk menerapkan wawasan dan pengalaman saya di perusahaan Anda. Saya berharap bisa mendiskusikan tujuan dan visi sebagai anggota produktif dalam perusahaan Anda. Terima kasih untuk waktu dan pertimbangan Anda.

8. Surat Lamaran Kerja Posisi Penjualan/Sales

Surat lamaran kerja bahasa Inggris di atas cocok untuk melamar posisi sales di mana pun karena isinya cukup umum. Berikut terjemahannya:

Kepada Manajer Rekrutmen,

Saya menulis surat ini untuk melamar posisi staf penjualan di Perusahaan Pemasok Top Cleaning. Saya yakin bahwa rekam jejak profesional saya akan menguntungkan target penjualan perusahaan Anda.

Saya memiliki latar belakang kuat dalam penjualan dengan lima tahun pengalaman. Saya paling bersemangat dalam menggenjot penjualan dan mencapai target sambil menyediakan layanan pelanggan terbaik. Saya mampu membangun koneksi positif dengan klien potensial sehingga menjamin keuntungan jangka panjang.

Saya juga telah menguasai berbagai keahlian yang penting untuk mendukung aktivitas penjualan, seperti komunikasi, pemecahan masalah, dan negosiasi. Dalam pekerjaan terakhir, saya sukses meningkatkan penjualan hingga 30 persen serta mengidentifikasi beberapa pelanggan potensial.

Saya yakin mampu menjadi aset bagi perusahaan Anda, dan saya berharap bisa berbicara lagi dengan Anda. Terima kasih atas waktu dan perhatiannya.

Hormat saya,

9. Surat Lamaran Kerja Customer Service

Surat lamaran pekerjaan bahasa Inggris di atas cocok untuk posisi  customer service di berbagai industri. Berikut terjemahan contoh surat lamaran kerja bahasa Inggris di atas:

Saya menulis email ini untuk melamar posisi staf customer service di perusahaan Anda. Dengan dedikasi saya dalam menyediakan layanan terbaik, saya akan menjadi aset besar untuk perusahaan.

Saya telah bekerja dalam bidang customer service selama lima tahun. Saya akrab dengan software seperti Salesforce dan Zendesk. Saya juga mampu melayani pelanggan lewat telepon, chat, dan email. Saya bisa menanggapi pertanyaan pelanggan dengan cepat dan akurat.

Saya cepat belajar dan mampu bekerja dalam tim, dengan rekam jejak positif dalam layanan pelanggan, dan referensi saya akan membuktikannya. Saya mampu memecahkan masalah dan menyediakan solusi kreatif untuk berbagai permintaan pelanggan.

Saya memiliki dedikasi untuk menyediakan layanan terbaik bagi pelanggan di perusahaan Anda. Saya akan senang menerima kesempatan untuk mendiskusikan kemampuan dan pengalaman saya. Terima kasih atas pertimbangannya.

⁠10. Surat Lamaran Kerja Public Relation Manager

Contoh surat lamaran kerja Bahasa Inggris di atas cocok untuk pelamar kerja yang sudah berpengalaman, terutama di bidang public relation atau humas. Berikut terjemahannya:

Dengan pengalaman lebih dari delapan tahun dalam mengelola reputasi brand dan strategi relasi publik serta media, saya hendak melamar untuk posisi Manajer Public Relation di perusahaan Anda.

Sepanjang masa kerja, saya dikenal mampu menciptakan strategi relasi publik dan media yang efektif dan menghasilkan liputan media yang positif. Di perusahaan sebelumnya, saya membantu melindungi reputasi perusahaan lewat kampanye relasi publik, mengajukan ide konten media sosial, dan menulis rilis pers.

Proyek saya yang paling sukses di perusahaan sebelumnya adalah menciptakan peningkatan penjualan sebesar 30 persen serta total donasi sebesar 2 miliar Rupiah untuk program amal kami . Saya siap meningkatkan reputasi perusahaan Anda. Saya berharap bisa berdiskusi tentang tujuan dan visi strategis bersama Anda.

Terima kasih atas pertimbangannya.

Dengan hormat,

⁠11. Surat Lamaran Kerja Content Writer

Contoh surat lamaran dalam bahasa Inggris di atas cocok untuk pelamar yang punya pengalaman menulis artikel panjang maupun konten media sosial. Berikut terjemahannya:

Kepada Bapak B,

Saya menulis email ini untuk melamar posisi sebagai penulis konten di Perusahaan Marketing Digital XYZ. Saya memiliki tiga tahun pengalaman di bidang serupa sehingga kemampuan saya akan menguntungkan untuk perusahaan Anda.

Posisi terakhir saya adalah penulis konten di Penerbit HIJ, di mana saya bertanggung jawab menulis konten panjang serta caption media sosial. Pekerjaan saya berkutat di topik seperti trend marketing terbaru, IoT, pemasaran digital, dan tips SEO. Saya akrab dengan berbagai tipe tulisan seperti newsletters, rilis pers, dan penulisan editorial.

Saya telah membuktikan diri sebagai pekerja yang disiplin dan mampu bekerja di bawah tenggat waktu singkat. Saya juga akrab dengan alat pengecek plagiarisme dan riset kata kunci. Saya akan senang mendiskusikan keahlian dan pengalaman saya dalam wawancara. Terima kasih atas pertimbangannya.

⁠12. Surat Lamaran Kerja Staf Marketing

Surat lamaran kerja bahasa Inggris singkat di atas cocok untuk melamar pekerjaan jika pengalamanmu memang masih sedikit. Berikut terjemahan contoh surat lamaran kerja tersebut:

Kepada Ibu Anita,

Terima kasih atas kesempatan untuk mengirimkan lamaran saya sebagai staf marketing ke perusahaan Anda. Saya memiliki pengalaman, wawasan, dan keahlian yang dibutuhkan untuk tugas-tugas dalam posisi tersebut.

Saya punya pengalaman kerja tiga tahun sebagai staf marketing di Toko Grosir S. Selama bekerja di sana, saya bertanggung jawab terhadap kegiatan promosi besar dan kecil, seperti membuat konten digital untuk media sosial dan mengelola beragam kegiatan industri. Prestasi saya menjadikan saya Pegawai Bulan Ini sebanyak lima kali berturut-turut.

Saya selalu belajar tentang tren pasar terkini, termasuk strategi SEO dan marketing TikTok. Hal ini membantu saya mengajukan proposal ide marketing yang unik dan segar, serta mengarah ke pencapaian target bulanan secara konsisten.

Saya bertanggung jawab, cepat belajar, dan mampu bekerja di dalam tim. Saya yakin akan menjadi aset untuk perusahaan Anda. Terima kasih atas pertimbangannya.

13. Surat Lamaran untuk Profesional (Contoh: Manajer HR)

Contoh surat lamaran kerja bahasa Inggris di atas cocok untuk pekerjaan yang membutuhkan keahlian profesional, seperti Manajer HR. Berikut terjemahan contoh surat lamaran kerja di atas:

Kepada Tuan Foster,

Sebagai Manajer HR profesional, saya tertarik membaca lowongan pekerjaan perusahaan Anda sebagai manajer HR baru. Saya memiliki 10 tahun pengalaman yang sesuai dengan persyaratan untuk posisi tersebut.

Nama saya adalah (nama lengkap) dan saya pernah bekerja sebagai Manajer HR di Pusat Perbelanjaan G. Saya mahir dalam program pengembangan dan relasi pegawai. Saya juga berhasil mendapatkan berbagai keahlian penting dalam pekerjaan sebelumnya, seperti kemampuan dalam relasi interpersonal dan organisasi.

Pencapaian terbesar saya meliputi pengurangan tingkat keluarnya pegawai hingga 20 persen berkat program insentif, serta menghemat $100.000 per tahun lewat reorganisasi dan pengurangan posisi yang tidak penting.

Silakan membaca resume yang saya sertakan untuk rincian lebih lanjut. Saya berharap bisa bertemu untuk mendiskusikan bagaimana pengalaman dan keahlian saya adalah sesuatu yang perusahaan Anda butuhkan. Terima kasih.

14. Surat Lamaran Kerja Pendek/Tulis Tangan

Surat lamaran kerja bahasa Inggris ini cocok untuk jenis pekerjaan yang kualifikasinya tidak begitu rumit, bahkan bisa ditulis tangan. Berikut terjemahan dari surat lamaran kerja bahasa Inggris di atas:

Kepada Bapak John,

Nama saya (nama lengkap) dan saya hendak melamar kerja sebagai OB.

Saya memiliki kemampuan yang berguna untuk mendukung kegiatan kantor. Saya terorganisir, mampu berkomunikasi dan menerima instruksi dengan baik, dan punya kemampuan manajemen waktu. Saya juga bisa berbicara bahasa Inggris level dasar, mengemudi mobil, dan memperbaiki alat elektronik.

Silakan memeriksa informasi tentang saya lebih lanjut di CV. Saya yakin akan mampu membantu kegiatan harian kantor Anda. Terima kasih atas pertimbangannya.

⁠15. Surat Lamaran Videografer

Application letter surat lamaran kerja bahasa Inggris di atas ini cocok untuk pekerjaan sebagai videografer dengan pengalaman yang masih relatif singkat. Berikut terjemahan contoh surat lamaran kerja bahasa Inggris di atas:

Kepada Bapak John Smith,

Saya ingin mengajukan surat lamaran untuk posisi videografer yang Anda bagikan di akun Instagram. Saya memiliki tiga tahun pengalaman yang akan menguntungkan rencana bisnis dan program Anda di masa mendatang.

Saya telah mengerjakan berbagai proyek sebagai videografer independen dan bertanggung jawab terhadap rough cuts untuk feedback, pencampuran dan penyelarasan audio, membuat efek animasi, serta proyek pasca-produksi lainnya untuk keperluan finalisasi.

Saya memiliki semua kemampuan yang diperlukan untuk mengisi posisi tersebut. Saya bisa menggunakan Premier, FCP, Avid, dan alat serta perangkat lunak editing digital. Saya memiliki wawasan tentang perlengkapan audio-visual dan kemampuan dasar terkait audio, video, dan pencahayaan.

Saya terbiasa bekerja dalam tenggat waktu ketat serta mampu menemukan solusi kreatif untuk berbagai problem. Saya berharap bisa mendiskusikan pengalaman dan keahlian saya serta manfaatnya bagi bisnis Anda. Terima kasih untuk pertimbangannya.

16. Surat Lamaran Kerja Pendek

Surat lamaran pendek ini bersifat umum dan bisa digunakan untuk berbagai jenis pekerjaan paruh waktu, terutama bagi yang masih kuliah atau baru lulus. Berikut terjemahan surat lamaran kerja bahasa Inggris di atas:

Kepada Ibu Mary Anne,

Nama saya (nama lengkap). Saya menulis surat ini untuk melamar sebagai pekerja paruh waktu di toko Anda, berdasarkan lowongan yang saya temukan di website.

Saya sangat terorganisir dan memiliki manajemen waktu yang bagus. Saya mampu mengikuti arahan dan panduan dengan baik. Selain mengatur dan mendata produk, saya bisa membantu kasir serta membersihkan toko agar pelanggan lebih nyaman.

Saya juga memiliki kemampuan interpersonal yang baik, cocok untuk berkomunikasi dengan pelanggan. Saya bisa bekerja tiga hingga empat hari seminggu dari pukul 14:00 hingga 19:00, dan saya berjanji akan menyelesaikan semua tugas dengan baik dan dalam kapasitas semaksimal mungkin.

Terima kasih atas pertimbangannya dan saya menanti kabar baik dari Anda.

⁠17. Surat Lamaran Kerja Word (Posisi Head Chef)

Contoh surat lamaran kerja bahasa Inggris Word di atas cocok untuk versi yang harus dicetak dan dikirim atau diserahkan langsung. Berikut versi terjemahan surat lamaran kerja bahasa Inggris di atas:

Kepada: Bapak John Smith ⁠Manajer Rekrutmen ⁠M Italian Restaurant ⁠Jalan X, Distrik Y ⁠Sydney, Australia

Kepada Bapak Smith,

Nama saya (nama lengkap) dan saya ingin melamar sebagai head chef di restoran Anda setelah melihat lowongannya di website. Saya memiliki 10 tahun pengalaman dalam lingkungan kerja yang cepat sehingga dapat menguntungkan restoran Anda.

Saya lulus dari Akademi Kuliner ABC dengan fokus pada makanan Barat serta minat dalam masakan Amerika, Italia, dan Prancis. Saya telah bekerja di bistro keluarga, perusahaan katering, dan restoran keluarga. Saya berpengalaman dalam merancang menu, keamanan pangan, serta kendali biaya.

Saya juga berpengalaman dalam manajemen tim dan memecahkan masalah. Saya mampu berkomunikasi secara efektif, memotivasi anggota tim, dan menciptakan layanan pelanggan terbaik.

Saya telah menyertakan pengalaman dan prestasi di CV saya. Semoga saya bisa bertemu dengan Anda untuk mendiskusikan keahlian dan kontribusi saya bagi restoran Anda.

⁠Kesimpulan

Itulah 17 contoh surat lamaran kerja bahasa Inggris beserta versi terjemahannya dalam bahasa Indonesia. Berbagai contoh  application letter bahasa Inggris dalam artikel ini bisa kamu jadikan acuan untuk membuat surat lamaran kerja bahasa Inggris sesuai kebutuhanmu. Jangan lupa perbarui CV kamu di Jobstreet agar serasi dengan surat lamaran buatanmu!

Butuh saran terkait melamar kerja terutama di perusahaan asing? Coba kunjungi berbagai Tips Karier Jobstreet agar kamu lebih jago menyusuri seluk-beluk dunia kerja. Unduh aplikasi Jobstreet di Play Store atau App Store agar kamu bisa melamar kerja dari mana saja! ⁠

• Apakah semua surat lamaran harus ditulis dalam bahasa Inggris? ⁠ Tidak juga. Kamu bisa menyesuaikan penggunaan bahasa dalam surat lamaran dengan bahasa lowongan serta lokasi perusahaan. Jika perusahaan berkomunikasi dalam bahasa Inggris (misalnya lewat website resmi atau lowongannya), atau berlokasi di luar negeri, sebaiknya tulis lamaran kerja dalam bahasa yang sama. ⁠
• Apakah surat lamaran kerja harus dibuat dalam bentuk PDF? ⁠ Surat lamaran kerja dalam bahasa Inggris maupun Indonesia biasanya ditulis langsung di badan email. Jadi, kamu tidak perlu membuat PDF-nya. Akan tetapi, kamu juga harus menyesuaikan hal ini dengan syarat lowongan. Jika kamu diminta menyiapkan surat lamaran kerja bahasa Inggris dan terjemahannya PDF, ikuti persyaratan tersebut. ⁠
• Apakah saya bisa meniru format surat lamaran bahasa Inggris yang sudah ada? ⁠ Ya. Jika kamu tidak yakin, lebih baik meniru contoh surat lamaran dalam bahasa Inggris yang sudah ada. Pastikan suratmu terlihat profesional dan enak dibaca.

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