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Introduction to quality.

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In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.

This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.

Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards. 

NOTE: This training package includes: 1. Introduction to Quality PPT training presentation (PowerPoint format, 16:9 widescreen) 2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)  

Learning Objectives

Gain knowledge on the key concepts, philosophies and principles of Quality

Understand the Total Quality frameworks, methods and tools

Identify the challenges and best practices of Total Quality

Contents 

Key Concepts of Quality

Quality Philosophies and Principles

Quality Frameworks and Models

Quality Improvement Methods and Tools

Challenges and Best Practices​

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Introduction to Quality

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Introduction to Quality and its Importance

Apr 07, 2019

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Introduction to Quality and its Importance. Marieke Guy UKOLN [email protected]. http://www.ukoln.ac.uk/qa-focus/. What is Quality?. There are so many definitions for Quality. Quality is….. Based on judgments by an individual or organisation Fitness for purpose Corresponds to a rating

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• quality assurance
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Presentation Transcript

Introduction to Quality and its Importance Marieke Guy UKOLN [email protected] http://www.ukoln.ac.uk/qa-focus/ QA Focus – Supporting JISC's 5/99 Programme

What is Quality? • There are so many definitions for Quality. • Quality is….. • Based on judgments by an individual or organisation • Fitness for purpose • Corresponds to a rating • Based on acceptable performance • Meeting goals • Meeting requirements QA Focus – Supporting JISC's 5/99 Programme

What is Quality Assurance? • What is Quality? Quality is the ability of your product to be able to satisfy your users • What is Quality Assurance? Quality Assurance is the process that demonstrates your product is able to satisfy your users QA Focus – Supporting JISC's 5/99 Programme

What is the Aim of QA? • What is the aim of Quality Assurance? When good Quality Assurance is implemented there should be improvement in usability and performance and lessening rates of defects QA Focus – Supporting JISC's 5/99 Programme

What does QA give? • Quality’ means your project is ‘useful’ - without ‘quality’ you may have little to offer • ‘Quality’ can help to future-proof projects • But ‘quality assurance’ needs documented standards and best practices to be meaningful • ‘Quality’ & ‘Best Practice’ can be considered in terms of being ‘Fit for Purpose’ QA Focus – Supporting JISC's 5/99 Programme

Why is QA needed? • In the past JISC had standards-based philosophy but: • Approach of "let a 1,000 flowers bloom" • Diversification as no killer application • Things are different now: • The Web is the killer application • There is now a need for interoperability (now self-contained independent Web sites) • There is a need for publicly-funded services to be seen to provide value for money QA Focus – Supporting JISC's 5/99 Programme

What is Quality Control? • Quality Control (QC) is the implementation of regular testing procedures against your definitions of quality and more specifically the refinement of these procedures • Formal use of testing • Acting on the results of your tests • Requires planning, structured tests, good documentation • Relates to output - Quality Circle • Standards - ISO 9000 & BS5750 • however there is currently no such standard for Web sites QA Focus – Supporting JISC's 5/99 Programme

input The Quality Cycle QualityControl Testsite Createsite output Quality Refinesite Test results QualityAssurance QA Focus – Supporting JISC's 5/99 Programme

Exercise 2 • In small groups carry out Exercise 2: • ‘QA Approaches to Identified Problems’ QA Focus – Supporting JISC's 5/99 Programme

Questions Any questions? QA Focus – Supporting JISC's 5/99 Programme

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Introduction to TQM. Total Quality Management...

Information & training. | total quality management., introduction to tqm..

– Product features,

– Process efficiency,

– Service delivery,

– Staff development,

– Systems development,

– Awareness and responsibility towards the environment, etc..

TQM entails meeting customer requirements.

Includes the internal and external customers.

Making continuous improvement part of ongoing activity for all.

Quality development through Inspection (1st era).

Cpk and Ppk Analysis Pareto Analysis Bottleneck Analysis Benchmarking FMEA FTA HAZOP PDCA/DMAIC/DMADV SIPOC Etc. Etc. Etc. Information & Training presentation   >>>

Quality development through Quality Control (2nd era).

– Inspection on Product,

– Control on Process.

Quality development through Quality Assurance (3rd era).

Quality development through total quality management (4th era)..

Quality Improvement Techniques

Information & Training. | Total Quality Management Tools and Techniques …

• Continuous improvement utilizing Analytical Techniques.
• Brainstorming
• 5 why’s analysis
• Process Flow Diagrams/Flowcharts/Process Mapping
• Check sheets /Check Lists
• Scatter Diagrams/Scatter Plot
• Cause and Effect/Fishbone/Ishikawa Diagrams
• Identifying sources & causes of variation
• Control/Shewart Charts/DPU Charts
• Cpk and Ppk Analysis
• Pareto Analysis
• Bottleneck Analysis
• Benchmarking
• PDCA/DMAIC/DMADV
• Information & Training presentation   >>>

• Preferences

Introduction to Quality - PowerPoint PPT Presentation

• Introduction to Quality

User-based definition: fitness for intended use. Value-based definition: quality vs. price ... equipment. Receipt and test. of materials. Design and. Redesign ... – PowerPoint PPT presentation

• The first job we have is to turn out quality merchandise that consumers will buy and keep on buying. If we produce it efficiently and economically, we will earn a profit, in which you will share. - William Cooper Procter
• Quality Assurance is any action directed toward providing customers with goods and services of appropriate quality.
• Skilled craftsmanship during Middle Ages
• Industrial Revolution rise of inspection and separate quality departments
• Statistical methods at Bell System
• Quality control during World War II
• Quality management in Japan
• Quality awareness in U.S. manufacturing industry during 1980s
• Malcolm Baldrige National Quality Award (1987)
• Quality in service industries, government, health care, and education
• Current challenge keep progress in quality management alive
• Transcendent definition excellence
• Product-based definition quantities of product attributes
• User-based definition fitness for intended use
• Value-based definition quality vs. price
• Manufacturing-based definition conformance to specifications
• Performance
• Reliability
• Conformance
• Serviceability
• Perceived quality
• Meeting or exceeding customer expectations
• External customers
• Internal customers
• Production is the process of converting resources into goods and services
• Production systems consists of
• Organizational level meeting external customer requirements
• Process level linking external and internal customer requirements
• Performer/job level meeting internal customer requirements
• Driven by customer wants and needs
• Makes significant contribution to business success
• Matches organizations unique resources with opportunities
• Is durable and lasting
• Provides basis for further improvement
• Provides direction and motivation
• Personal initiative has a positive impact on business success
• Quality begins with personal attitudes
• Quality-focused individuals often exceed customer expectations
• Attitudes can be changed through awareness and effort (e.g., personal quality checklists)

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Introduction To Total Quality Management Powerpoint Presentation Slides

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How To Make a Good Presentation [A Complete Guide]

By Krystle Wong , Jul 20, 2023

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What are the 10 qualities of a good presentation?

Step-by-step guide on how to prepare an effective presentation, 9 effective techniques to deliver a memorable presentation, faqs on making a good presentation, how to create a presentation with venngage in 5 steps.

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5. Clear and concise communication

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6. Engaging delivery

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7. Interaction and audience engagement

Turn your presentation into an interactive experience — encourage questions, foster discussions and maybe even throw in a fun activity. Engaged audiences are more likely to remember and embrace your message.

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8. Effective storytelling

Who doesn’t love a good story? Weaving relevant anecdotes, case studies or even a personal story into your presentation can captivate your audience and create a lasting impact. Stories build connections and make your message memorable.

A great presentation background is also essential as it sets the tone, creates visual interest and reinforces your message. Enhance the overall aesthetics of your presentation with these 15 presentation background examples and captivate your audience’s attention.

9. Well-timed pacing

Pace your presentation thoughtfully with well-designed presentation slides, neither rushing through nor dragging it out. Respect your audience’s time and ensure you cover all the essential points without losing their interest.

10. Strong conclusion

Last impressions linger! Summarize your main points and leave your audience with a clear takeaway. End your presentation with a bang , a call to action or an inspiring thought that resonates long after the conclusion.

In-person presentations aside, acing a virtual presentation is of paramount importance in today’s digital world. Check out this guide to learn how you can adapt your in-person presentations into virtual presentations . 

Preparing an effective presentation starts with laying a strong foundation that goes beyond just creating slides and notes. One of the quickest and best ways to make a presentation would be with the help of a good presentation software . 

Otherwise, let me walk you to how to prepare for a presentation step by step and unlock the secrets of crafting a professional presentation that sets you apart.

1. Understand the audience and their needs

Before you dive into preparing your masterpiece, take a moment to get to know your target audience. Tailor your presentation to meet their needs and expectations , and you’ll have them hooked from the start!

2. Conduct thorough research on the topic

Time to hit the books (or the internet)! Don’t skimp on the research with your presentation materials — dive deep into the subject matter and gather valuable insights . The more you know, the more confident you’ll feel in delivering your presentation.

3. Organize the content with a clear structure

No one wants to stumble through a chaotic mess of information. Outline your presentation with a clear and logical flow. Start with a captivating introduction, follow up with main points that build on each other and wrap it up with a powerful conclusion that leaves a lasting impression.

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Don’t want to build your presentation layout from scratch? pick from these 5 foolproof presentation layout ideas that won’t go wrong. 

4. Develop visually appealing and supportive visual aids

Spice up your presentation with eye-catching visuals! Create slides that complement your message, not overshadow it. Remember, a picture is worth a thousand words, but that doesn’t mean you need to overload your slides with text.

Well-chosen designs create a cohesive and professional look, capturing your audience’s attention and enhancing the overall effectiveness of your message. Here’s a list of carefully curated PowerPoint presentation templates and great background graphics that will significantly influence the visual appeal and engagement of your presentation.

5. Practice, practice and practice

Practice makes perfect — rehearse your presentation and arrive early to your presentation to help overcome stage fright. Familiarity with your material will boost your presentation skills and help you handle curveballs with ease.

6. Seek feedback and make necessary adjustments

Don’t be afraid to ask for help and seek feedback from friends and colleagues. Constructive criticism can help you identify blind spots and fine-tune your presentation to perfection.

With Venngage’s real-time collaboration feature , receiving feedback and editing your presentation is a seamless process. Group members can access and work on the presentation simultaneously and edit content side by side in real-time. Changes will be reflected immediately to the entire team, promoting seamless teamwork.

7. Prepare for potential technical or logistical issues

Prepare for the unexpected by checking your equipment, internet connection and any other potential hiccups. If you’re worried that you’ll miss out on any important points, you could always have note cards prepared. Remember to remain focused and rehearse potential answers to anticipated questions.

8. Fine-tune and polish your presentation

As the big day approaches, give your presentation one last shine. Review your talking points, practice how to present a presentation and make any final tweaks. Deep breaths — you’re on the brink of delivering a successful presentation!

In competitive environments, persuasive presentations set individuals and organizations apart. To brush up on your presentation skills, read these guides on how to make a persuasive presentation and tips to presenting effectively . 

Whether you’re an experienced presenter or a novice, the right techniques will let your presentation skills soar to new heights!

From public speaking hacks to interactive elements and storytelling prowess, these 9 effective presentation techniques will empower you to leave a lasting impression on your audience and make your presentations unforgettable.

1. Confidence and positive body language

Positive body language instantly captivates your audience, making them believe in your message as much as you do. Strengthen your stage presence and own that stage like it’s your second home! Stand tall, shoulders back and exude confidence. 

2. Eye contact with the audience

Break down that invisible barrier and connect with your audience through their eyes. Maintaining eye contact when giving a presentation builds trust and shows that you’re present and engaged with them.

3. Effective use of hand gestures and movement

A little movement goes a long way! Emphasize key points with purposeful gestures and don’t be afraid to walk around the stage. Your energy will be contagious!

4. Utilize storytelling techniques

Weave the magic of storytelling into your presentation. Share relatable anecdotes, inspiring success stories or even personal experiences that tug at the heartstrings of your audience. Adjust your pitch, pace and volume to match the emotions and intensity of the story. Varying your speaking voice adds depth and enhances your stage presence.

5. Incorporate multimedia elements

Spice up your presentation with a dash of visual pizzazz! Use slides, images and video clips to add depth and clarity to your message. Just remember, less is more—don’t overwhelm them with information overload. 

Turn your presentations into an interactive party! Involve your audience with questions, polls or group activities. When they actively participate, they become invested in your presentation’s success. Bring your design to life with animated elements. Venngage allows you to apply animations to icons, images and text to create dynamic and engaging visual content.

6. Utilize humor strategically

Laughter is the best medicine—and a fantastic presentation enhancer! A well-placed joke or lighthearted moment can break the ice and create a warm atmosphere , making your audience more receptive to your message.

7. Practice active listening and respond to feedback

Be attentive to your audience’s reactions and feedback. If they have questions or concerns, address them with genuine interest and respect. Your responsiveness builds rapport and shows that you genuinely care about their experience.

8. Apply the 10-20-30 rule

Apply the 10-20-30 presentation rule and keep it short, sweet and impactful! Stick to ten slides, deliver your presentation within 20 minutes and use a 30-point font to ensure clarity and focus. Less is more, and your audience will thank you for it!

9. Implement the 5-5-5 rule

Simplicity is key. Limit each slide to five bullet points, with only five words per bullet point and allow each slide to remain visible for about five seconds. This rule keeps your presentation concise and prevents information overload.

Simple presentations are more engaging because they are easier to follow. Summarize your presentations and keep them simple with Venngage’s gallery of simple presentation templates and ensure that your message is delivered effectively across your audience.

1. How to start a presentation?

To kick off your presentation effectively, begin with an attention-grabbing statement or a powerful quote. Introduce yourself, establish credibility and clearly state the purpose and relevance of your presentation.

2. How to end a presentation?

For a strong conclusion, summarize your talking points and key takeaways. End with a compelling call to action or a thought-provoking question and remember to thank your audience and invite any final questions or interactions.

3. How to make a presentation interactive?

To make your presentation interactive, encourage questions and discussion throughout your talk. Utilize multimedia elements like videos or images and consider including polls, quizzes or group activities to actively involve your audience.

In need of inspiration for your next presentation? I’ve got your back! Pick from these 120+ presentation ideas, topics and examples to get started. 

Creating a stunning presentation with Venngage is a breeze with our user-friendly drag-and-drop editor and professionally designed templates for all your communication needs. 

Here’s how to make a presentation in just 5 simple steps with the help of Venngage:

Step 1: Sign up for Venngage for free using your email, Gmail or Facebook account or simply log in to access your account. 

Step 2: Pick a design from our selection of free presentation templates (they’re all created by our expert in-house designers).

Step 3: Make the template your own by customizing it to fit your content and branding. With Venngage’s intuitive drag-and-drop editor, you can easily modify text, change colors and adjust the layout to create a unique and eye-catching design.

Step 4: Elevate your presentation by incorporating captivating visuals. You can upload your images or choose from Venngage’s vast library of high-quality photos, icons and illustrations. 

Step 5: Upgrade to a premium or business account to export your presentation in PDF and print it for in-person presentations or share it digitally for free!

By following these five simple steps, you’ll have a professionally designed and visually engaging presentation ready in no time. With Venngage’s user-friendly platform, your presentation is sure to make a lasting impression. So, let your creativity flow and get ready to shine in your next presentation!

An Introduction to QM: The QM Quickie

When we decided to adopt Quality Matters (QM) on our campus we encountered a problem of buy-in from faculty.   They did not know what QM was all about and did not want to invest the time, energy or money into an unknown. This session demonstrates and discusses a teaser presentation used to introduce faculty to Quality Matters (QM).   Our main goal with the presentation is to encourage faculty to sign up for the full “Applying the QM Rubric” training. Our QM Quickie presentation has proved to be successful across campus.   Many colleges, departments and programs have invited us to come and talk to their faculty about QM and have become part of the QM movement across campus.