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Events management in social media: a systematic literature review

• Review Paper
• Published: 17 April 2023
• Volume 13 , article number  70 , ( 2023 )

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• Siraj Mohammed 1 ,
• Fekade Getahun 1 &
• Richard Chbeir 2  

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Currently, social media platforms become a valuable source of user-defined multi-features and multimedia data. Such data could be used for several event related applications, such as event detection, event relationship identification, and event representation in the form of nodes and edges. In this paper, we use a systematic critical review to assess recent works in event related problems to understand the state-of-the-art. Specifically, we mainly focus on the following recent major research issues: (i) event definition and the concept behind the 5W1H dimensions from social media perspective; (ii) event detection, including social media data representation, dimensions similarity measures, datasets, and evaluation measures used in the event detection task; (iii) event relationships identification covering the current approaches for three categories of event relationships: temporal, spatial, and semantic; and (iv) event-based knowledge graph construction in which details about event graph components and approaches used in the event graph are described. Furthermore, we provide applications, challenges, findings for each question, and promising research directions.

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Mohammed, S., Getahun, F. & Chbeir, R. Events management in social media: a systematic literature review. Soc. Netw. Anal. Min. 13 , 70 (2023). https://doi.org/10.1007/s13278-023-01079-8

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Event and festival research: a review and research directions

International Journal of Event and Festival Management

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Article publication date: 19 November 2019

Issue publication date: 19 November 2019

Mair, J. and Weber, K. (2019), "Event and festival research: a review and research directions", International Journal of Event and Festival Management , Vol. 10 No. 3, pp. 209-216. https://doi.org/10.1108/IJEFM-10-2019-080

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Events and festivals are key elements of the tourism product in many destinations ( Getz and Page, 2016 ). The ability of festivals and events to attract visitors to a host region, and to contribute to its economic and social well-being explains the significance afforded to them in many tourism policies and strategies ( Mair and Whitford, 2013 ). This contribution is a strong justification for public funding of events and festivals ( Felsenstein and Fleischer, 2003 ; O’Hagan, 1992 ). Thus, in conjunction with tourism, they are becoming a realistic policy option for regional development ( Moscardo, 2007 ; Robinson et al. , 2004 ). However, the rapid growth of the events/festival industry in the past few decades has not always been matched with the level of research devoted to investigating it. Additionally, the fragmented nature of the research that exists poses challenges for researchers and practitioners trying to identify both the existing knowledge and any research gaps. Nonetheless, the interest of the academic community in event and festival research has increased significantly, particularly in the past decade. This has broadly aligned with the time that the International Journal of Event and Festival Management has been in existence. Here we look back on the general direction of research in our field and provide some potential avenues for future research to strengthen and enrich event and festival research.

To date, several reviews have examined the state of research relating to festivals and events. Getz (2010) reviewed the literature on festivals, identifying three major discourses – a classical discourse, concerning the roles, meanings and impacts of festivals in society and culture; an instrumentalist discourse, where festivals are viewed as tools to be used in economic development, particularly in relation to tourism and place marketing; and an event management discourse, which focuses on the production and marketing of festivals and the management of festival organisations ( Getz, 2010 ). Getz and Page (2016) also reviewed the event tourism literature. According to Getz (2013), there are five core propositions of event tourism: events can attract visitors who may not otherwise visit the area; events can create a positive destination image and branding; events contribute to place marketing by making destinations more attractive; events animate cities, resorts and parks; and event tourism is a catalyst for other forms of development. A more recent review of trends in event management research was published in 2017, highlighting the themes which appeared to represent the most popular research topics over the period from 1998 until 2013 in studies published in leading hospitality and tourism as well as event-focused academic journals ( Park and Park, 2017 ). A total of 698 articles were analysed and results showed that the most popular research topics were marketing, events and destinations and management. Planning and evaluation of events along with the use of technology in events were also well represented in this sample. However, events education and human resources in events appeared to be less well researched ( Park and Park, 2017 ). Other reviews have been completed in the area of festivals, but they have been limited by a focus on papers published in journals associated with one discipline or field of study only. For example, Cudny (2014) took a geographical perspective and Frost (2015) reviewed anthropological studies of festivals, which broadly position festivals as sites of cultural practice and experience. However, neither addressed festival management issues.

The literature on events and festivals has been approached from a number of theoretical perspectives. Initially, cultural and social research predominated. However, more recently far more research has taken a business orientation, focusing on themes such as management, marketing and tourism, as noted by Park and Park (2017) .

Festivals/events and tourism

The links between events (particularly festivals) and tourism have been a fertile area for research. Increasing tourism is one of the key reasons why local governments support and stage festivals ( Mayfield and Crompton, 1995 ), and according to Anderssen and Getz (2009), many destinations view festivals as attractions and use them as part of their destination marketing strategy. There are clear benefits to hosting festivals, primarily in terms of economic but also social benefits. In relation to economic benefits, increasing visitor numbers, supporting job creation and underpinning economic development appear to be the main positive impacts of festivals; however, the extent of such positive impacts is disputed in relation to whether festivals actually attract visitors ( McKercher et al. , 2006 ); whether visitors are even aware of festivals when they make their destination decision ( Oh and Lee, 2012 ); and whether festival visitors, many of whom camp and eat on the festival site, are actually making much economic contribution at all (Saleh and Ryan, 2003). Further, in relation to social benefits such as community cohesion, sense of place, belonging and identity, the literature appears somewhat contrary. While there is plenty of evidence to suggest that these are the objectives of festival organisers, funding bodies and local authorities, there appears to be less evidence of whether festivals are successful in achieving these objectives, and through which mechanisms this may be facilitated. Further, while festivals have unique features and cultural dimensions which are also important factors for attracting tourists, the importance of exercising caution when using tangible or intangible historic and cultural resources for festival activities seems to be less acknowledged. Therefore, while the potential benefits of festivals have been clearly outlined, research appears to be lacking in terms of truly comprehending how best to achieve these desired benefits.

Festivals/events and marketing

There is also a significant body of work that examines events/festivals and marketing, with this topic representing the most widely researched theme identified by Park and Park (2017) . Drawing on initial work by Crompton and McKay (1997) , who proposed six key motivational dimensions to explain festival attendance, researchers have examined attendance motivations in a multitude of contexts, yet for the most part, few significant differences have been found. Existing reviews have already ascertained that attendance motivations have been thoroughly researched ( Getz, 2010 ); yet, studies continue to be published in this topic. For example, while there have been some minor differences to the original Crompton and McKay (1997) motivation framework, the underlying dimensions appear to be relatively stable over time and across a variety of contexts. Nonetheless, each year more studies appear testing these dimensions in yet more contexts.

Similarly, an established body of research has concluded that good quality festivals result in attendee satisfaction, which then leads to increased loyalty in the form of future re-purchase intentions (see for example, Anil, 2012 ; Cole and Illum, 2006 ; Cole and Chancellor, 2009 ; Lee et al. , 2007 ; Son and Lee, 2011 ; Mason and Nassivera, 2013 ). Nevertheless, despite this literature, studies examining the relationship between satisfaction, quality and loyalty continue to be published. Finally, market segmentation studies occur frequently in the festival literature, yet as most are case study based, they are failing to make generalisable contributions to our knowledge of this area. In summary, it appears that in these areas, researchers have simply been making only small, incremental contributions.

Several issues have arisen in relation to festival marketing and consumer behaviour which would present useful opportunities for further study. For example, the decision-making process of festival goers requires more research, as much of this research to date has been undertaken in case study contexts, without further generalisation (e.g. Kruger and Saayman, 2012 ). Further, there is a noticeable lack of research in areas of marketing that more recently gained greater popularity, including experiential marketing, and very little research on the role of social media and events. Experiential marketing focuses primarily on helping consumers to experience a brand, with the goal of forming a memorable connection and an expected outcome of future purchases and brand loyalty. Festivals offer an unrivalled opportunity for organisations to showcase their brands and build a connection in the mind of the consumer between the festival experience and the brand experience, as noted by Chen et al. (2011) , yet this is a relatively unexplored area where future research should be carried out.

Social media has also been the focus of surprisingly few festival studies thus far. This is particularly unexpected given the widespread use of various types of social media and its obvious links with marketing. In a case study of music festivals, Hudson and Hudson (2013) carried out some pioneering work to understand how festival organisers are engaging with both social media and their consumers. Their findings suggest that music festival organisers are proactive in using social media. In a subsequent study, Hudson et al. (2015) developed a conceptual model that was subsequently tested with music festival attendees. Study findings provided evidence that social media do indeed have a significant influence on emotions and attachments to festival brands, and that social media-based relationships lead to desired outcomes such as positive word of mouth. Montanari et al. (2013) examine an Italian photography festival, and revealed how using social media and Web 2.0 technology enhanced the way the festival was able to communicate with its audience. Social media is also changing the way potential attendees make their attendance decision. Lee et al. (2012) investigated whether engagement with a festival “event” page on Facebook was linked with actual attendance at the festival. They found some evidence to suggest that the event Facebook page stimulated emotions and a desire to attend the actual festival. Research by Williams et al. (2015) suggests that festivals are both generators and animators of electronic word of mouth, but the authors acknowledge the exploratory nature of their research. Sigala (2018a, b) has advanced our conceptual knowledge of social media as it relates to both festival management and marketing, creating a typology of the way that social media is being used in festival management and organisation. She also drew attention to the use and influence of social media on both attendee experiences and decision making and festival marketing strategies. In view of the omnipresent nature of social media, this is an area where there is a considerable need for further research in the festival context; there is ample room for new studies relating to social media to bring theory development and practical implications.

Technology mediated experiences are changing the festivalscape as events and festivals integrate hardware, software, netware and humanware into the attendee experience ( Neuhofer et al. , 2014 ; Robertson et al. , 2015 ; Van Winkle et al. , 2018 ). ICT has been used at events and festivals for utilitarian and hedonic purposes yet little is known about the implications for the events, attendees, volunteers and other stakeholders. Thus, research into the integration of ICT into the administration, design, marketing, operations and risk management of events and festivals is essential. An upcoming special issue of IJEFM will focus on these key issues.

Festivals/events and management

Three key aspects of strategic festival management have received significant attention from researchers – stakeholder management; festival success factors and conversely, festival failures; and festivals and environmental sustainability. The importance of understanding and managing stakeholders is widely acknowledged (e.g. Reid, 2007 ), and it may very well be that further research will simply underline this. However, in relation to other aspects of management, there are certainly areas where more research is required. For example, whilst knowledge transfer appears to be taking place in successful festivals ( Stadler et al. , 2014 ), transfer of knowledge is not well defined, or even explicitly acknowledged. Interestingly, festival failure has apparently been the subject of more research than festival success but further areas for useful contributions remain. These include succession planning and risk management. In addition, differences in strategic management planning and operations between festivals under different types of ownership appear significantly under-researched (Andersson and Getz, 2009; Carlsen and Andersson 2011 ). Despite a few studies (e.g. Robertson and Yeoman, 2014; Yeoman, 2013 ), there have also been few attempts to foresee future trends and issues that are likely to affect festivals and their management.

Getz and Page (2016) also argue for further research to better understand the role that festivals play in bringing together disparate groups such as visitors and residents. Complex relationships between communal identity and place emerge as people have various sets of connections to multiple notions of “place” and “home”. This is an area where social science research could play an important role, bringing together the business aspects of tourism and festival management with the issues of place, space and people researched by geographers and social scientists.

There is also a small but growing body of knowledge on festivals and sustainability; however, this topical area offers considerable potential for future research, and ample room for further theoretical and practical contributions. Research attention may be placed on issues such as the triple bottom line, links between festivals and social sustainability, and even the opportunities for festivals to play an education and behaviour change role in relation to pro-environmental behaviour. For example, Andersson and Lundberg (2013) considered the notion of commensurability and proposed a framework for assessing the overall TBL sustainability of a festival by allocating a monetary value to each component. This is done using market values of emission rights, the shadow costs of environmental resources, contingent valuation analysis of (willingness to pay for) socio-cultural impacts and estimates of direct expenditure and opportunity cost. However, the authors acknowledge that there are aspects of their framework which are subjective, and they note that future research is needed to clarify the generalisability of their framework. Duran et al. (2014) also propose a framework – the Sustainable Festival Management Model – which highlights that stakeholder participation, especially non-governmental organisations, the tourism sector and local people who might be impacted by the festival, is vital for the development of a sustainable festival. Van Niekerk and Coetzee (2011) used the VICE model (visitor, industry community and environment) to assess the sustainability of an arts festival in South Africa and suggest that this framework can help to identify critical issues relating to a festival and its sustainability. However, they also note that research using this model is somewhat limited in the events context and that further research on the efficacy and usefulness of the model is required ( Van Niekerk and Coetzee, 2011 ).

Implications for future festival/event research

There are several implications for future festival/event research resulting from the brief overview provided. These can be classified as opportunities for interdisciplinary research, a reliance on the western perspective and a corresponding lack of different cultural perspectives, an absence of research into the pedagogy of festival/event studies and finally, an array of limitations associated with the current body of knowledge.

First, there is a lack of interdisciplinary work that incorporates business and social and/or spatial perspectives. In his review, Getz (2010) highlighted that the classical discourse was under-acknowledged in extant festival studies, and that more connections should be made between festival studies and other disciplines such as sociology and anthropology. Further, Cudny (2014) called for more theoretical research to underpin the development of festival studies in future. Much of the work that has taken a business perspective, perhaps not surprisingly, has focused inwards on the festival – how to market, manage, stage it and provide a good quality service and experience (see Park and Park, 2017 ). However, very little of the festival research appearing in the business literature has been outwardly focused – considering how festivals may be mechanisms for achieving other aims – social, cultural, political, behavioural, etc. Clearly, in order to survive, festivals have to be successful business products, but in order to achieve other objectives, managers need to be aware of some of the issues that are explored in the social sciences and humanities literature, such as inclusion vs exclusion at festivals, festivals and authenticity/tradition, and festivals as spaces of protest, counterculture and self-expression, to name but a few. Interdisciplinary work, using theories and concepts from beyond business disciplines (e.g. social capital, affect and emotion theories and Florida’s (2002, 2003) creative industries framework) would inform festival research, and while the majority of recent work being published on festivals has appeared in journals associated with tourism, events and business more broadly, applying other disciplinary theories and frameworks would bring these to a new audience and thus, help to make a greater contribution.

Second, there is a dearth of different cultural perspectives in festival and event research. While already highlighted by Getz (2010) , it appears that researchers have not paid much heed to his call for comparative and cross-cultural studies. There is a need to move away from Western paradigms when examining non-Western phenomena. For example, Pine (2002) suggested that the development policy of hotel groups or chains established in China needs to consider the Chinese socio-economic context, thus implying that a research model should be developed specifically for China hotel development. China’s hotel industry is different from that of other countries due to fierce competition, multiform ownership and management systems, and coupled with China’s unique culture society might require a different research approach. Similar considerations would be of value in relation to festivals research in other non-western contexts. In a similar vein, the number of countries with resident populations that are culturally diverse has led to an awareness of the importance of building well-organised, multicultural societies ( Chin, 1992 ; Lee et al. , 2012 ; Parekh, 2006 ). Festivals can play a significant role in this. Multicultural festivals are especially important for minority groups seeking to maintain cultural traditions ( Lee et al. , 2012 ). However, despite some initial research in this area, further detailed study of the nature of festivals in a multicultural society would be of tremendous value.

Third, there are no pedagogical articles specifically related to festival studies. There is a relatively limited body of knowledge relating to teaching event management. For example Getz (2010) highlights that events students should learn and be able to apply both event specific knowledge (such as understanding the meaning, importance and impacts of festivals and events, and in addition their limited duration and episodic nature) as well as management specific knowledge including marketing, finance and accounting. Additionally, initiatives such as the development of the International Event Management Body of Knowledge seek to define research and understand the parameters of events and the knowledge, understanding and skills required in order to succeed in a contemporary environment ( Silvers et al. , 2005 ). Nonetheless, the pedagogy of festival and event studies remains an important, yet significantly under-researched area.

Finally, there are a number of limitations relating to the existing body of festival/event literature. Reminiscent of other review papers in the broader tourism and hospitality context, and beyond (e.g. Denizci Guillet and Mohammed, 2015 ; Kong and Cheung, 2009 ; Mattila, 2004 ; Yoo and Weber, 2005 ), the vast majority of papers relating to festival/event research are empirical rather than conceptual and theoretical in nature. In addition, as has been noted already, much of the research in the field of festivals has taken a case study approach. This has arguably limited the scope and scale of our knowledge of festivals. More sophisticated methods, both qualitative and quantitative, would provide a more nuanced study of particular festivals and places, yet at the same time contribute further to advancing our theoretical and practical knowledge of festivals.

Given this, a call for greater theory development and testing within the festival context appears timely. This is in line with Oh et al. (2004 , p. 441) who note that “[…] applications are not a wrong effort to make; what is needed is a stronger conceptual rigour and meaningful contribution [to] back to the mainstream theoretical thought through creative application and domain-specific theory development activities.”

Judith Mair and Karin Weber

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Further reading

Andersson , T.D. and Getz , D. ( 2008 ), “ Stakeholder management strategies of festivals ”, Journal of Convention & Event Tourism , Vol. 9 No. 3 , pp. 199 - 220 .

Chang , J. ( 2006 ), “ Segmenting tourists to aboriginal cultural festivals: an example in the Rukai tribal area, Taiwan ”, Tourism Management , Vol. 27 No. 6 , pp. 1224 - 1234 .

Lee , J. ( 2014 ), “ Visitors’ emotional responses to the festival environment ”, Journal of Travel & Tourism Marketing , Vol. 31 No. 1 , pp. 114 - 131 .

Saleh , F. and Ryan , C. ( 1993 ), “ Jazz and knitwear: factors that attract tourists to festivals ”, Tourism Management , Vol. 14 No. 4 , pp. 289 - 297 .

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Environmentally sustainable events: a critical review of the literature

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Organizing events are highly resource intensive, and can have negative environmental consequences such as waste of water, energy and materials. Therefore, greening our event is critically important to ensure sustainability development in event management by making responsible decisions during planning, organization and implementation of an event. Thus, the objectives of this paper are; i). to define the characteristics of a green event, ii) to develop a plan to organize a sustainable event, iii) to explore some of the issues encompassing the management and staging of a green event and iv) to examine the importance of engaging a range of key stakeholders and considers various ways in which events are greening their operations. Next, the framework of this research focuses on the initiatives such as energy efficiency, waste minimization, water consumption and eco-procurement that will impact on awareness and sustainable development. The finding of this research will educate, motivate and create awareness to different classes, races and religions to come together as one and actually care for the environment during events. Practically, the finding of this study will also help to discover an extensive knowledge on event management with the key result area of application in sustainability and green technology initiatives.

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Event hosting has become one of the niche and popular tourism products in many countries. Despite its growing importance in stimulating and enhancing economic growth, event hosting has a tremendous effect on sustainable development. This study aims to investigate and discuss the relationship between sustainable business practice initiatives and outcomes among event managers in organizing festive events. A quantitative approach, which employed a purposive sampling technique was used in obtaining and collecting useful data for this study. The main respondents for this study consisted of 300 event managers, identified among public and private festival organizers. The findings revealed that the economic, socio-cultural and environmental aspects of sustainable business practice initiatives were significantly related to sustainable business practice outcomes. The most positive outcome from these sustainable business practice initiatives was the reduction of negative social impact, followed by reduction of negative cultural and eco-environmental impact. These research findings provide important and pertinent knowledge and understanding for festival organizers as they implement sustainable business practices in event tourism.

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"The concept of sustainability is now integral to the lexicon of tourism and is increasingly become part of the discourse of mega-events. Yet despite the success of the concept of sustainable development in being adopted in tourism policy-making and research tourism is less sustainable then ever if environmental measures are adopted. Similarly, substantial questions have been raised as to the sustainability of mega-events. Three frames of sustainability are used with reference to tourism and mega-events: economic sustainability, balanced sustainability and steady-state sustainability. Each of these have implications for the paradigm under which mega-events are developed and attracted. Only steady-state sustainability is regarded as sufficient to maintain or enhance natural capital. However, the likelihood of the required policy learning to occur for this paradigm to be adopted are slim given the role of political and corporate interests in promoting mega-events as a solution to problems of place competitiveness rather than as a symptom of the problems of contemporary neoliberal thinking with respect to events, places and sustainability. Keywords: steady-state tourism, hallmark events, political economy, neoliberalism Please note that this is the draft of the paper, for the authoritative version please check the journal website."

Kelly Maguire PhD, FHEA

This postgraduate research addresses the sustainabl e pl nning and management of events in Ireland from a local authority perspective. Sustain able event management is defined by the British Standards Institute (2011) as “an enduring balanced approach to economic activity, environmental responsibility and social progress”. With the number of festivals and events throughout Ireland increasing year on year and glob al tourism set to hit 1.6 billion arrivals by 2020 (UNWTO, 2009), it is important to identify there will be a greater emphasis on sustainable event management in the future and what challenges this may bring to the industry. Festivals and events in Ireland have great economic potential. Fáilte Ireland invested €3.62 million in 210 events in 2011, over 400,000 oversea s visitors attended festivals and events in Ireland in 2010. More than 2 million bed nights are generated by festivals from the domestic market alone and €448 million was generate d by festivals in Ireland in 2...

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Sample Literature Review On Event Management

Type of paper: Literature Review

Topic: Competition , Management , Company , Marketing , Services papers , Journal , Planning , Business

Published: 07/20/2021

ORDER PAPER LIKE THIS

Event management entails the application of management in the creation and development of large-scale events (Emmers & Wolff, 2008). The process of coordinating and planning events is usually regarded to as event planning, and it includes a variety of things discussed in the paper (Martin-Flatin, Jakobson, & Lewis, 2007). In regards to the above information, I work as an event manager at an event planning company. The company serves as a one-stop shop that offers everything for its customers such as wedding cakes, fresh flowers, wedding flavors, tables, chairs, draping, lighting, linens among other items. In achieving its objectives, the company has incorporated an array of stakeholders such as wedding coordinators, photographers, catering personnel, entertainment person among others. The company offers a gamut of event planning services in an effort of providing every event the full attention that it deserves and gives the best services to its customers (Corrado, 2011).

However, the company is faced with is increased competition from other similar industries. The event planning industry has grown enormously over the last decade, and it is thus, important for the company to develop strategies for reducing the associated competition (Constantinides, 2006). According to Allen & Gale (2004) direct competition that the many companies face such as my company exists in cases where companies produce similar goods and products meant to target similar customers or market segment. Enterprises and businesses are strongly affected by completion. The nature and range of services and goods that they sell as well as the prices that they charge on the commodities is greatly influenced by the level of completion in the particular industry (Tjosvold, Johnson, Johnson, & Sun, 2006). For an enterprise to be successful, it is thus, paramount for it to recognize the need to adapt to the ever-changing global business environment to be able to get the competitive edge over its rivals (Allon & Federgruen, 2007). In this regards, the paper presents a literature review addressing the issue of increased competition currently confronted by the organization.

Allen, F., & Gale, D. (2004). Competition and Financial Stability. Journal of Money, Credit and Banking, 36, 453–480. doi:10.2307/3838946 Allon, G., & Federgruen, A. (2007). Competition in Service Industries. Operations Research. doi:10.1287/opre.1060.0337 Constantinides, E. (2006). The Marketing Mix Revisited: Towards the 21st Century Marketing. Journal of Marketing Management. Corrado, C. J. (2011). Event studies: A methodology review. Accounting and Finance. doi:10.1111/j.1467-629X.2010.00375.x Emmers, R. V. A. C., & Wolff, C. (2008). Event-Driven Business Process Management. Source, 223. Gentzkow, M., & Shapiro, J. M. (2008). Competition and Truth in the Market for News. Journal of Economic Perspectives. doi:10.1257/jep.22.2.133 Grönroos, C. (2007). Service Management and Marketing. Customer Management in Service Competition. European Journal of Marketing (Vol. 15). doi:10.1108/EUM0000000004874 Martin-Flatin, J. P., Jakobson, G., & Lewis, L. (2007). Event correlation in integrated management: Lessons learned and outlook. Journal of Network and Systems Management, 15, 481–502. Tjosvold, D., Johnson, D. W., Johnson, R. T., & Sun, H. (2006). Competitive Motives and Strategies: Understanding Constructive Competition. Group Dynamics: Theory, Research, and Practice. Steiner, R. (2008). ertical competition, horizontal competition, and market power. The Antitrust Bulletin, 53, 251–271. Sterritt, R. (2002). Towards autonomic computing: effective event management. 27th Annual NASA Goddard/IEEE Software Engineering Workshop, 2002. Proceedings. doi:10.1109/SEW.2002.1199448

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