resume for receptionist fresher

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Entry Level Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Receptionist Resumes:

• Greet visitors, answer phones, and direct inquiries to the appropriate staff member
• Maintain a professional and friendly atmosphere in the reception area
• Manage incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Schedule and coordinate meetings and appointments
• Prepare and distribute meeting minutes and agendas
• Assist with administrative tasks such as filing, photocopying, and scanning
• Monitor office supplies and order replacements as needed
• Create and maintain filing systems for both electronic and paper documents
• Assist with special projects as needed
• Provide support to other departments as needed

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Entry Level Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 20%.
• Created and maintained a comprehensive filing system for both electronic and paper documents, resulting in a 30% reduction in time spent searching for important information.
• Assisted with special projects, including organizing company events and coordinating employee recognition programs, resulting in a 15% increase in employee engagement scores.
• Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
• Assisted with administrative tasks such as filing, photocopying, and scanning, completing tasks 25% faster than the previous receptionist.
• Provided support to other departments as needed, including assisting with customer service inquiries and data entry, resulting in a 15% increase in overall departmental efficiency.
• Greeted visitors, answered phones, and directed inquiries to the appropriate staff member, resulting in a 95% customer satisfaction rating.
• Maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
• Managed incoming and outgoing mail and packages, ensuring timely delivery and reducing errors by 20%.
• Customer service
• Time management
• Organization
• Attention to detail
• Multitasking
• Scheduling and appointment management
• Telephone etiquette
• Interpersonal communication
• Basic computer skills (Microsoft Office, email, etc.)
• Filing and document management
• Office supply management
• Administrative support
• Mail and package handling
• Event planning and coordination
• Team collaboration
• Problem-solving
• Adaptability
• Professionalism

Top Skills & Keywords for Entry Level Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Filing and Record Keeping
• Email Management
• Front Desk Operations
• Calendar Management
• Administrative Support
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Organization and Attention to Detail
• Multitasking and Time Management
• Adaptability and Flexibility
• Professionalism and Poise
• Problem Solving and Critical Thinking
• Empathy and Compassion
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Dependability and Reliability
• Computer and Technology Proficiency

Resume Action Verbs for Entry Level Receptionists:

• Coordinated
• Transferred

Generate Your Resume Summary

Resume FAQs for Entry Level Receptionists:

How long should i make my entry level receptionist resume, what is the best way to format a entry level receptionist resume, which keywords are important to highlight in a entry level receptionist resume, how should i write my resume if i have no experience as a entry level receptionist, compare your entry level receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Receptionists:

Front desk receptionist, office receptionist, medical receptionist, dental receptionist, hotel receptionist, salon receptionist, spa receptionist, veterinary receptionist.

• Career Blog

10 Receptionist Resume Examples That Will Get You Hired

As the first line of communication between a company and its clients, the importance of a receptionist cannot be overstated. As the face of the company, a receptionist is responsible for creating positive impressions that can influence business growth and customer loyalty.

Overview of Receptionist Resume

A. Definition

A receptionist resume is a document used by job applicants to showcase their qualifications, skills, and experience to potential employers seeking a receptionist or front desk representative. It is an essential tool that helps candidates stand out from the crowd and secure employment in a highly competitive job market.

B. Characteristics of a Successful Receptionist Resume

A successful receptionist resume should:

• Be well-structured and easy to read, with clear and concise sections.
• Highlight the candidate’s relevant work experience, education, and skills.
• Provide specific and quantifiable examples of past achievements.
• Include strong action verbs to describe the candidate’s contributions to previous roles.
• Use keywords relevant to the position and industry to help the resume pass through applicant tracking systems (ATS).

C. Tips for Writing a Receptionist Resume

When writing a receptionist resume, candidates should:

Tailor the resume to the specific job listing and company culture.

Use a professional font and format that is easy to read and scan quickly.

Include a clear and engaging objective or summary statement that highlights the candidate’s key skills and qualifications.

Describe their work experience using bullet points that detail their responsibilities, accomplishments, and impact on the company.

Showcase any relevant certifications, training or education that demonstrate their commitment to professional development.

Use metrics or numbers to quantify past achievements, such as the number of clients served or the percentage increase in customer satisfaction.

Avoid using jargon or technical terms unfamiliar to the reader.

Proofread the resume thoroughly to ensure there are no typos, spelling errors, or grammatical mistakes.

By following these tips, candidates can create a receptionist resume that highlights their professional strengths and aligns with the employer’s goals and expectations.

Receptionist Resume Format

When it comes to formatting your receptionist resume, there are three options to consider: Chronological, Functional, and Combination. Each format has its own strengths and weaknesses, and the best choice for you will depend on your specific skills and experience.

A. Chronological Format

The chronological format is the most common and straightforward method for formatting a resume. It lists your work experience in reverse-chronological order, starting with your most recent position and working backwards. This format is ideal for receptionists who have a stable work history and want to highlight their career progression.

If you have held several receptionist positions over the years and have a clear career path, the chronological format can help you showcase your growth and development as a professional. Use bullet points to list your accomplishments and responsibilities for each job, and make sure to focus on results rather than solely on duties.

B. Functional Format

The functional format is a bit less common and focuses on your skill set rather than your work history. This format is ideal for receptionists who are changing careers, have gaps in employment or have limited work experience.

In this format, you will lead off with a summary of qualifications or professional summary. Then, break each section into a specific skill, experience, education, or volunteer work. Within each section, further elaborate upon your individual or team accomplishments for each relevant project if applicable.

The objective of a functional resume is to make the most of your qualifications while providing a comprehensive overview of your career, even if it wasn’t necessarily spent doing receptionist work.

C. Combination Format

The combination format, as the name suggests, combines aspects of both the chronological and functional resume formats. This format is ideal for receptionists who want to highlight their skills and networking experience, but also want to include their work history.

The combination format resumes open up with your skills areas, followed by a summary of your work history. Under each experience, be sure to describe your results, accomplishments, and responsibilities.

This format really allows you to show off how your skills have developed over time, and demonstrate your best selling points upfront.

The format that you choose will depend largely on your individual circumstances, and there’s no one-size-fits-all solution. However, by understanding the strengths and weakness of each format, you can create a receptionist resume that will get you hired. So, choose wisely! When crafting your receptionist resume, there are several key sections to include in order to make yourself stand out to potential employers. Here are the essential sections to include:

A. Header The header should be located at the top of your resume and clearly display your name, contact information, and any relevant professional titles or certifications you hold. This section should be easily readable and stand out from the rest of the resume.

B. Objective The objective section should briefly state what you hope to achieve through this job application. Be sure to keep it professional and tailored to the specific job you’re applying for.

C. Professional Summary The professional summary section is an opportunity to highlight your most valuable skills and qualifications that make you a great fit for the job. It’s a good idea to include specific details about your experience as a receptionist, such as your ability to handle high volumes of phone calls and your proficiency in handling customer inquiries.

D. Skills In this section, list out all of your relevant skills and abilities that make you qualified for the role of a receptionist. This may include technical skills such as computer proficiency, as well as soft skills such as communication and time management.

E. Work Experience Your work experience section should be broken down by each previous position you’ve held as a receptionist. Within each position, include the following:

• Company Name
• Job Description
• Achievements

For the job description, it’s a good idea to include specific details about your daily duties and responsibilities. This helps potential employers understand what you’re capable of accomplishing in the role.

F. Education Finally, include any relevant educational experience you have, such as a degree in business administration, human resources, or communications. This section should also list out any professional certifications or training programs you’ve completed that make you more qualified for the position.

By including these sections in your receptionist resume, you’ll be sure to impress potential employers and land the job of your dreams. Just be sure to tailor each section to the specific job you’re applying for, and you’ll be well on your way to success.

Receptionist Resume Examples

In this section, we will provide 10 receptionist resume examples that will get you hired. Whether you are a recent graduate, looking for a new job, or seeking a change in career, these examples will help you tailor your resume to the receptionist role you desire.

Example 1: Chronological

A chronological resume is perfect for showcasing your work history in a straightforward manner. If you have several years of receptionist experience, this format may be the best option for you. Start with your most recent position and work your way backwards.

Emily Johnson

Receptionist

Contact Information

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyjohnson

Highly organized and detail-oriented receptionist with 5+ years of experience in fast-paced office environments. Proven ability to handle multiple tasks efficiently while maintaining a professional and welcoming demeanor. Excellent communication and customer service skills.

Professional Experience

Receptionist, ABC Company

• Greeted and assisted visitors, providing information and directing them to the appropriate departments.
• Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
• Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
• Handled incoming and outgoing mail, packages, and deliveries.
• Maintained an organized reception area and ensured it was clean and presentable at all times.

Administrative Assistant, XYZ Corporation

• Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
• Prepared and distributed correspondence, reports, and presentations.
• Managed office supplies inventory and placed orders when necessary.
• Assisted with organizing company events and meetings.

Associate Degree in Business Administration, City College

• Customer Service
• Phone Etiquette
• Appointment Scheduling
• Administrative Support
• Organization
• Communication

Certifications

• First Aid and CPR

Example 2: Functional

If you want to highlight your specific skills and achievements rather than just your work experience, a functional resume may be the right choice for you. This format focuses on your qualifications and accomplishments, rather than the jobs you’ve held. It’s best suited for those who are seeking a receptionist role in a new industry.

Sarah Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/sarahthompson

Highly skilled and personable receptionist with a strong focus on providing exceptional customer service. Proven ability to handle various administrative tasks and adapt quickly to changing priorities. Detail-oriented and organized, with excellent problem-solving and communication skills.

• Customer Service: Provide outstanding service to clients and visitors, ensuring a positive experience.
• Communication: Strong verbal and written communication skills, able to interact effectively with individuals at all levels.
• Organization: Efficiently manage administrative tasks, maintain schedules, and prioritize responsibilities.
• Multitasking: Handle multiple inquiries, phone calls, and administrative duties simultaneously.
• Problem-solving: Identify issues and find prompt resolutions, ensuring smooth operations.
• Technical Proficiency: Proficient in MS Office Suite and various office management software.
• Greeted and welcomed visitors, ensuring a positive and professional first impression.
• Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
• Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
• Managed incoming and outgoing mail, packages, and deliveries.
• Assisted with administrative tasks, including data entry, filing, and document preparation.

Diploma in Office Administration, City Business School

Additional Skills

• Time Management
• Problem-solving
• Attention to Detail

Example 3: Combination

A combination resume is a mix between a chronological and functional resume. This format highlights both your work experience and skills. You can showcase your work history in reverse chronological order and also highlight your skills and accomplishments. Choose this format if you have a long work history, but want to showcase specific skills that apply to the receptionist role.

Michael Adams

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/michaeladams

Results-driven receptionist with 8+ years of experience in managing front desk operations. Proven track record in providing exceptional customer service, organizing administrative tasks, and maintaining a professional and welcoming environment. Skilled in appointment scheduling, phone handling, and administrative support.

Bachelor of Business Administration, University of XYZ

Example 4: No Work Experience

If you are a recent graduate or looking to change careers and have limited receptionist experience, a no work experience format may be the best option. This format focuses on your academic achievements, extracurricular activities, and any relevant volunteer work or internships.

Jessica Parker

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jessicaparker

Detail-oriented and highly motivated recent graduate with a diploma in Office Administration. Strong organizational and communication skills, with a passion for providing exceptional customer service. Proven ability to handle administrative tasks efficiently and adapt to fast-paced environments. Seeking an opportunity to contribute to a dynamic team as a receptionist.

Office Administration Practicum, XYZ Company

• Assisted with front desk operations, including greeting visitors and answering phone calls.
• Scheduled appointments and maintained calendars using MS Outlook.
• Managed incoming and outgoing mail, ensuring timely delivery.
• Assisted with administrative tasks, such as data entry and document preparation.

Volunteer Experience

Receptionist Volunteer, Community Center

• Greeted visitors and provided information about the center’s programs and services.
• Assisted with answering phone calls and directing inquiries to the appropriate departments.
• Managed scheduling of meeting rooms and assisted with event coordination.

Example 5: With Internship Experience

For those who have completed a receptionist internship, including it on your resume can make a big difference. Highlight the skills you developed during your internship, such as answering phones, managing schedules, and greeting customers. This format showcases your experience in a structured way and can make you stand out from the competition.

Rachel Mitchell

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/rachelmitchell

Highly motivated receptionist with strong customer service skills and a passion for creating a welcoming environment. Experienced in managing front desk operations and handling administrative tasks. Completed a receptionist internship where I developed excellent communication and organizational skills in a fast-paced professional setting.

Receptionist Intern, XYZ Company

• Greeted and assisted visitors, ensuring a positive and professional first impression.

Bachelor of Business Administration, University of ABC

Example 6: With Customer Service Experience

Many receptionist roles require excellent customer service skills. If you have experience in customer service, make sure to highlight it on your resume. Include any relevant skills, such as handling complaints or managing multiple tasks at once. This format can help you showcase your customer service skills and how they apply to the receptionist role.

Jason Cooper

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jasoncooper

Customer-oriented receptionist with a strong background in providing exceptional service. Skilled in managing front desk operations, handling inquiries, and resolving customer concerns. Proven ability to multitask and maintain a professional and friendly demeanor. Combining receptionist experience with a solid customer service background to deliver excellent support to clients and visitors.

• Greeted visitors and provided information about the company’s products and services.
• Managed incoming calls, directed inquiries to the appropriate departments, and resolved customer concerns.
• Scheduled appointments and maintained calendars for staff members.

Customer Service Representative, XYZ Corporation

• Assisted customers in-person and over the phone, providing product information and resolving issues.
• Managed customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Handled cash transactions and maintained accurate records of sales.
• Collaborated with the sales team to meet customer needs and achieve sales targets.

Diploma in Business Administration, City Business School

• Conflict Resolution
• Multitasking

Example 7: With Medical Receptionist Experience

A medical receptionist role requires specific skills and knowledge of medical terminology. If you have experience in this field, it’s important to highlight it on your resume. Make sure to include any relevant certifications or training you’ve received, such as HIPAA or medical billing. This format can help you stand out from other candidates and show your expertise in the field.

Emily Turner

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyturner

Experienced receptionist with a background in medical office administration. Strong knowledge of medical terminology and exceptional organizational skills. Proven ability to provide excellent customer service in a healthcare setting. Seeking a medical receptionist role to contribute to a patient-focused environment.

Medical Receptionist, ABC Clinic

• Greeted patients and visitors, providing a warm and welcoming atmosphere.
• Managed patient appointments, ensuring accurate scheduling and maintaining calendars.
• Verified patient insurance information and collected co-payments.
• Assisted with patient inquiries and directed them to the appropriate departments.
• Maintained patient records, ensuring confidentiality and accuracy.

Front Desk Coordinator, XYZ Hospital

• Assisted with the check-in and check-out process for patients, ensuring a smooth flow.
• Scheduled surgeries and coordinated with the surgical team to ensure efficient patient care.
• Handled incoming calls, answered inquiries, and transferred calls to the appropriate departments.
• Assisted with administrative tasks, such as filing medical records and maintaining office supplies.

Diploma in Medical Office Administration, City Business School

• Medical Terminology
• Patient Intake
• HIPAA Compliance
• HIPAA Compliance Training

Example 8: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork.

David Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/davidthompson

Detail-oriented receptionist with a background in administrative support. Strong organizational and communication skills with a proven ability to handle multiple tasks efficiently. Experienced in managing front desk operations, coordinating schedules, and providing excellent customer service. Combining receptionist and administrative skills to contribute to a professional and customer-focused environment.

• Greeted visitors and directed them to the appropriate departments, ensuring a positive first impression.
• Scheduled appointments and maintained calendars for multiple team members.
• Assisted with administrative tasks, including data entry, document preparation, and filing.
• Provided comprehensive administrative support to the executive team, managing calendars, scheduling appointments, and making travel arrangements.
• Coordinated meetings and conference calls, ensuring timely communication and efficient use of resources.
• Assisted with special projects and events, managing logistics and handling administrative tasks.

Bachelor of Arts in Business Administration, University of ABC

Example 9: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork. If you have previous experience as an administrative assistant, highlight it on your resume. Showcase your organizational skills, attention to detail, and ability to handle multiple tasks. This format can demonstrate your proficiency in both receptionist and administrative duties, making you a strong candidate for the role.

Samantha Davis

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/samanthadavis

Experienced receptionist with a background in the legal industry. Knowledgeable in legal terminology and processes, with strong organizational and communication skills. Proven ability to manage front desk operations and provide exceptional customer service. Seeking a legal receptionist role to contribute to a professional and client-focused environment.

Legal Receptionist, ABC Law Firm

• Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
• Managed incoming calls, screened and transferred inquiries, and took detailed messages.
• Scheduled appointments and maintained calendars for attorneys and staff members.
• Assisted with administrative tasks, including filing legal documents and managing office supplies.

Front Desk Coordinator, XYZ Legal Services

• Managed the reception area, ensuring efficient workflow and a positive client experience.
• Assisted with client intake, collecting necessary information and ensuring accuracy of client records.
• Coordinated with attorneys and paralegals to schedule meetings, depositions, and court appearances.
• Handled incoming and outgoing mail, including tracking and distributing important legal documents.

Bachelor of Arts in Legal Studies, University of ABC

• Legal Terminology
• Client Intake
• Document Management

Example 10: Multilingual Receptionist

In today’s diverse work environment, being multilingual can be a valuable asset for a receptionist. If you are fluent in multiple languages, include that information on your resume. Highlight your language skills, specify the languages you speak, and indicate your level of proficiency. This format can set you apart from other candidates and show your ability to communicate effectively with a diverse clientele.

Olivia Martinez

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/oliviamartinez

Highly motivated receptionist with a background in the hospitality industry. Proven ability to provide exceptional customer service and maintain a professional and welcoming atmosphere. Skilled in managing front desk operations and coordinating guest services. Seeking a receptionist role to contribute to a customer-centric environment.

Receptionist, ABC Hotel

• Welcomed guests, checked them in, and provided information about hotel amenities and services.
• Managed incoming calls, took reservations, and answered inquiries regarding room availability and rates.
• Coordinated guest services, including arranging transportation, handling luggage, and addressing special requests.
• Assisted with administrative tasks, such as guest registration, check-out, and billing.

Front Desk Agent, XYZ Resort

• Provided a personalized and welcoming experience for guests, ensuring their satisfaction and loyalty.
• Managed reservations, including booking and modifying room accommodations based on guest preferences.
• Handled guest inquiries, requests, and complaints, resolving issues in a timely and professional manner.
• Collaborated with other departments to ensure seamless guest experiences and coordinate special events.

Diploma in Hospitality Management, City Business School

• Reservation Management
• Guest Services
• Problem Resolution

Common Mistakes to Avoid

As you create your receptionist resume, keep in mind these common mistakes to avoid:

A. Typos and Grammatical Errors

Proofread your resume carefully to ensure there are no typos or grammatical errors. Such errors can harm your chances of getting hired as they indicate a lack of attention to detail.

B. Using the Wrong Format

Using an incorrect format can make your resume look unprofessional. Stick to a clean and easy-to-read format that makes your resume stand out.

C. Focusing on Duties instead of Achievements

Instead of listing your duties as a receptionist, focus on your achievements. Use quantifiable achievements and metrics to highlight your successes, such as handling a high volume of calls or managing complex schedules.

D. Lack of Keywords

Many employers nowadays use Applicant Tracking Systems (ATS) to scan resumes for keywords related to the position. Make sure you include relevant keywords to increase your chances of being selected as a potential candidate.

E. Not Customizing the Resume

Customize your resume to the job you’re applying for. Don’t submit the same generic resume to various employers. Use the job description to tailor your resume and show how you’re the best fit for the position.

Tips for Customizing Your Receptionist Resume

Customizing your receptionist resume is crucial if you want to increase your chances of getting hired. To help you with this task, consider following these tips:

A. Research the Company

Before you start working on your resume, take the time to research the company you are interested in working for. Look at their website, social media pages, and any other relevant sources to get a better understanding of their culture, values, and mission statement. This information will help you tailor your receptionist resume to match their expectations.

B. Highlight Relevant Skills

As a receptionist, you need to have excellent communication and customer service skills. However, there may be additional skills that are specific to the company or industry you are applying for. Make sure to highlight these relevant skills on your receptionist resume to show that you are a great fit for the position.

C. Include Keywords

Many companies use applicant tracking systems (ATS) to scan resumes for specific keywords. These keywords may be related to the job duties, skills, or qualifications required for the role. To increase your chances of getting past the ATS, make sure to include these keywords on your receptionist resume.

D. Emphasize Achievements

Finally, don’t forget to emphasize your achievements on your receptionist resume! While it’s important to list your job duties and responsibilities, showcasing your accomplishments can set you apart from other candidates. Use specific, quantifiable examples to demonstrate how you have positively impacted previous employers.

By following these tips for customizing your receptionist resume, you can increase your chances of getting hired. Good luck!

Receptionist Resume Checklist

If you’re looking to land a receptionist job, a well-crafted resume can make all the difference. To ensure that your resume stands out from the crowd and impresses hiring managers, follow this receptionist resume checklist:

Your header should be clear and easy to read, with your name at the top in a larger font size. Include your contact information below your name, including your phone number, email address, and physical address (optional). Make sure your header is consistent in formatting with the rest of your resume.

B. Objective

While some experts recommend including a career objective on your resume, others suggest skipping it altogether. If you do choose to include an objective, make sure it’s specific to the receptionist position you’re applying for and highlights your qualifications and skills.

C. Professional Summary

A professional summary is an alternative to the objective statement and can be more effective. This section should only be a few sentences long, highlighting your most relevant skills and experience. Be sure to include keywords from the job description to help your resume pass any Applicant Tracking Systems (ATS) that may be in use.

Under the heading “Skills,” list any relevant skills you have that match the job description of the receptionist position. This may include knowledge of software programs, excellent communication skills, customer service experience, and administrative skills.

E. Work Experience

Your work experience section should detail relevant work history in reverse chronological order. Be sure to focus on your duties and achievements that demonstrate why you’re qualified for the job. Use active verbs such as “managed,” “coordinated,” and “improved.”

F. Education

List your education and any relevant coursework, certifications, or degrees. If you have a college degree, include only the degree and the institution you attended. For high school diplomas, specify the school and completion date.

G. Formatting and Design

Your receptionist resume should be designed in a neat and clear manner, with easy-to-read fonts and simple formatting. Choose a font style that is legible and professional, such as Times New Roman, Calibri, or Arial. Use bold and italics to highlight section headings and important information. Avoid using graphics, pictures or excessive colors.

Following these seven steps of the receptionist resume checklist can help you stand out from the crowds of applicants and land a great receptionist job. Be sure to take the time to tailor your resume to each job description and highlight why you are the best candidate for the job.

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  building your resume  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

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Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

Receptionist Resume Example

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Receptionists

Receptionists greet visitors and check them into the business’s electronic software. They also process payments, schedule appointments, and answer questions. 

‍ How to Write a Summary for a Receptionist

• Mention your previous experience . How many companies have you worked for? How else have you used Microsoft Suite and related technologies? Have you worked in any other customer-service oriented positions?
• Describe your greatest strength . Are you friendly and approachable? Are you incredibly organized and detail-oriented?

How to List Your Work Experience as a Receptionist

• Use reverse chronological format . List your most recent jobs first, as this shows managers how you’ve gained experience in the industry. 
• Use action verbs related to being a Receptionist . Verbs are critical to demonstrating what you can do for the company. Review the following list for some powerful examples.
• Maintained 
• Scheduled  

See our list of over 350 action verbs to find more.

Senior Level Work Experience as a Medical Receptionist

• Answered the phone, took messages, and directed incoming calls to the correct individual
• Received and distributed all internal mail
• Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification System
• Maintained an accurate online patient database, including organizing paperwork, data entry, scanning, printing, and faxing documents
• Handled incoming and outgoing correspondence
• Planned & scheduled appointments
• Balanced daily deposits and completed credit card processing
• Greeted patients and visitors who are coming and going, and directed them appropriately
• Assisted patients with their registration in the facility’s electronic medical record, as needed
• Presented all policies and obtain signatures on needed forms and consents and collect all appropriate billing forms and scan into the appropriate database
• Scheduled follow-up appointments for patients to include work in appointments
• Ordered supplies and stocked the supplies upon arrival
• Responsible for petty cash supply
• Maintained supply of the appropriate patient materials and forms used
• Maintain cleanliness of the lobby and front office area
• Monitored the patients as they waited in the lobby for their appointments
• Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability

Junior Level Work Experience as a Receptionist

• Answered the telephone and took messages or forwarded calls
• Scheduled and confirmed appointments and maintained calendars
• Greeted customers, clients, and other visitors
• Checked in visitors and directed or escorted them to their destinations
• Informed other employees of visitors’ arrivals or cancellations
• Entered customer information into the organization's database
• Copied, filed, and maintained paper or electronic documents
• Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution
• Used office automation equipment such as computers, modems, printers, copiers, and fax machines and software
• Composed routine requests, memoranda, and transmittal and acknowledgement letters
• Stored and retrieved documents or files, inserted and deleted text, and transmitted and received electronic mail 
• Assisted in preparation of appointments
• Collected payments and posted them to the patients’ accounts in an accurate and timely manner

How to List Your Skills as a Receptionist

Receptionists work with people and technology like telephones and computers. You need to know how to do both!

• Microsoft Suite 
• Communication Skills
• Customer Service Skills
• Interpersonal Skills
• Organizational Skills
• Multitasking and prioritizing
• Dependability
• Problem-solving
• Ability to work under pressure
• Attention to detail

How to List Your Education as a Receptionist

Receptionists generally require a high school diploma or GED. Receptionists must also be computer savvy.

Requirements to be a receptionist vary by state but generally involve the following:

• High School Diploma or GED
• Computer skills and knowledge
• Friendly and customer-oriented demeanor
• Complete a background check

Receptionist Career Overview

Job Outlook

The job outlook for Receptionists is growing at 5% per year, which is considered average. In 2018 there were 1,101,500 jobs available.

Average Salary 

Receptionists make $30,050 per year on average. However, salaries could be as high as $40,050 depending on experience, education, location, and the company for which you work.

Top Paying Salaries by State

• $40,050 -- District of Columbia
• $36,520 -- Connecticut
• $35,870 -- New York

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How to Write a Receptionist Resume Summary with Samples

To secure a receptionist position, you’ll need a compelling resume with a strong summary that highlights your most relevant qualifications and accomplishments. As the first point of contact for many internal and external clients, receptionists must be organized, personable and proficient in both written and verbal communication. This article explains how to write an effective receptionist resume summary with samples provided.

What is a resume summary?

A resume summary is a brief summary of your work experience and everything you can offer to the position you’re applying for, covered in just one or two sentences. Also known as a professional summary, this section should provide a clear idea of what your resume demonstrates regarding your previous experience and developed skills. 

When writing your resume summary, you should consider the key qualifications listed in the job description and tailor your summary to include the qualifications you have that match what the employer is looking for in a candidate. This can ensure you use this brief section to discuss the ways in which your experience and skills can benefit their office.

Receptionist resume summary examples

Here are some examples that showcase the features you should include in your receptionist resume summary:

‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition.’

This example highlights all the most important skills necessary for a receptionist to excel in an entry-level role.

‘Receptionist with over seven years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality and adept at managing stressful situations and sensitive materials.’

This summary describes a receptionist who is more experienced. Because they have so many years on the job, mentioning any relevant education achievements is generally less important than the job experience itself. 

‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.’

This summary describes a receptionist applying for a position that’s likely high-level with a lot of activity in a fast-paced office environment. Multitasking is a common skill required for receptionists, so highlighting it in your summary can be useful.

‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’

If you’re a career receptionist looking for a new position, consider writing a resume summary similar to this one. Not only does it show extensive experience, but it demonstrates variety, adaptability and technical experience. 

‘Receptionist with three years of experience in a fast-paced corporate environment. Competent at data entry and word processing with a 90 wpm typing speed, in addition to scheduling appointments and greeting clients.’

This summary is best suited for a receptionist looking for a position at a fast-paced company that’s looking for a lot of work to be done in the shortest amount of time possible. The summary highlights speed as a central skill.

‘Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer-focused with creative problem-solving skills suitable for supply management and customer service.’

If the position you’re applying for involves a wide variety of tasks to perform as a receptionist, consider a summary like this one. It highlights several different responsibilities as well as the necessary skills to excel in all of them.

‘Reliable receptionist with the communication and organizational skills necessary to serve as the first point of contact and to manage general administrative tasks. Experienced with complex filing systems, both physical and digital, in addition to scheduling and supply management.’

This summary sample is useful for a receptionist position at a company that values organization and image. If you’re applying for a company in which the receptionist has to keep track of an excessive amount of data or has to greet a lot of visitors, a summary like this that showcases service and record-keeping is ideal.

‘Adaptable receptionist with experience in a wide variety of industries and a history of success in providing premier customer service. Effectively manages general office administration and adept at digital record-keeping and scheduling using applications like MS Office and QuickBooks.’

If you’re applying for a tech company receptionist position, it’s always beneficial to highlight your technical proficiencies. This sample specifies, by name, two common programs receptionists have to use, in addition to highlighting work experience.

‘Focused and passionate receptionist with extensive experience in conflict resolution in a variety of situations. Proficient in detail-oriented medical record-keeping software and Microsoft Office programs.’

This summary indicates that the applicant is uniquely suited to be a receptionist at a medical facility by highlighting their experience with relevant software and conflict resolution skills.

‘Friendly receptionist fluent in both English and Spanish with exceptional verbal and written communication skills. Customer-service oriented with extensive experience in correspondence composition.’

The receptionist in this summary indicates that they have extensive experience with positions that interact with diverse customers who speak various languages. Relevant skills are also stated.

‘Efficient and detail-oriented front desk receptionist with exceptional guest service skills. Skilled in POS terminal use and commended by guests with a 99% approval rating on average. Fluent in English and Spanish.’

This summary is effective for a hospitality receptionist position. It not only demonstrates expertise with guest services but also with additional skills like POS terminal operation and bilingualism.

‘Award-winning receptionist with four years of experience as a hotel front desk clerk at a busy 5-star property seeking to leverage customer service skills to enhance the guest experience at your prestigious hotel.’

This summary is focused on highlighting accomplishments, and that’s useful when applying for competitive receptionist positions with higher barriers of entry such as front desk agents at an upscale hotel.

When you keep your receptionist resume summary similar to these samples with all the necessary features, you’ll be in a much better position to have a resume that stands out from the rest.

• Receptionist Resume Sample

What's your job?

Receptionist resume samples and templates for 2024.

• Table of Contents
• Downloadable Sample
• Resume Tips from Experts
• Resume Text Version

Mastering the Art of Crafting a Receptionist Resume: A Comprehensive Guide

Introduction.

A well-crafted resume is not just a summary of one’s job history; it’s a strategic tool that can open the door to new career opportunities, especially for receptionists. The role of a receptionist is crucial in any organization, serving as the first point of contact for clients, visitors, and even potential employees. This position requires a unique blend of skills, including excellent communication, organizational abilities, and a professional demeanor. Because receptionists play such a vital role in shaping first impressions, employers are particularly discerning when reviewing resumes for these positions. A meticulously prepared resume showcases not only a candidate’s relevant experience and skills but also their understanding of the importance of the role and their capacity to contribute positively to the organization’s image and efficiency.

The objective of this blog is to arm readers with effective tips and strategies to craft an impactful receptionist resume. Whether you’re entering the workforce for the first time, transitioning from another field, or seeking advancement within your current career path, this guide aims to navigate you through each step of creating a resume that highlights your strengths, aligns with industry expectations, and sets you apart from other candidates. By focusing on key areas such as optimizing the layout, tailoring content to the job description, and spotlighting your interpersonal and technical skills, our goal is to help you create a document that reflects your professional capabilities and prepares you for success in your job search.

Section 1: Understanding the Role of a Receptionist

A receptionist serves as the first point of contact in an office or organizational setting, embodying the face and voice that greets clients, visitors, and employees. This role is pivotal in shaping first impressions, which are crucial in any business environment. Receptionists handle a variety of tasks that require a blend of interpersonal, organizational, and technical skills. Their responsibilities typically include:

• Greeting visitors and directing them appropriately, ensuring a welcoming and professional atmosphere.
• Managing the front desk and handling incoming calls, including screening, forwarding, and taking messages.
• Scheduling appointments and maintaining an organized calendar for the office or specific personnel.
• Handling mail and deliveries , including sorting and distributing incoming mail and preparing outgoing mail.
• Maintaining office security by following safety procedures and controlling access via the reception desk (e.g., keeping a logbook, issuing visitor badges).
• Providing general administrative support such as filing, photocopying, transcribing, and faxing.
• Assisting in the preparation of meeting rooms and organizing refreshments if necessary.
• Providing information and assistance to clients and visitors in a helpful and positive manner.

Key Skills and Attributes That Employers Look for in a Receptionist

Employers typically seek a combination of hard and soft skills in receptionists, recognizing that the role requires both technical proficiency and exceptional interpersonal abilities. The key skills and attributes include:

• Communication Skills: Ability to communicate clearly and effectively, both orally and in writing, with people at all levels.
• Customer Service Orientation: A strong focus on providing excellent service to visitors and staff, with a friendly and approachable demeanor.
• Organizational Skills: Competence in managing multiple tasks simultaneously, prioritizing duties, and maintaining a systematic approach to responsibilities.
• Technical Skills: Proficiency in office software (e.g., MS Office, email platforms) and the ability to operate office equipment (e.g., fax machines, copiers).
• Problem-Solving Abilities: Capacity to handle unexpected issues or inquiries and develop effective solutions promptly.
• Attention to Detail: Diligence in accurately recording information, managing schedules, and ensuring the tidiness of the reception area.
• Professionalism: Exhibiting a professional appearance and attitude, maintaining confidentiality, and demonstrating reliability.
• Adaptability: Flexibility to adapt to changing situations and willingness to assist with a variety of tasks as needed.

Employers value receptionists who can seamlessly integrate these skills into their daily tasks, contributing to the efficiency and positive atmosphere of the workplace. Receptionists play a critical role in ensuring smooth operations and enhancing the overall image of the organization.

Section 2: Laying the Foundation - The Basics of Resume Writing

Creating an effective receptionist resume requires thoughtful consideration of its layout, format, and design elements. These aspects significantly influence the resume’s readability and the impression it leaves on hiring managers. Here’s a breakdown of these crucial components:

The Importance of a Clear, Professional Layout

A well-organized layout ensures that your resume is not only aesthetically pleasing but also easy to read and navigate. Hiring managers often skim resumes quickly; a clear layout helps highlight the most important information, such as your experience, skills, and achievements. It should guide the reader’s eye through the document in a logical sequence, making it effortless for employers to assess your suitability for the role.

Choosing the Right Resume Format

Selecting the appropriate resume format is essential to effectively showcase your strengths and experience. There are three main types of resume formats:

• Chronological: This format lists your work history in reverse chronological order, starting with your most recent position. It is ideal for those with a steady work history and relevant experience in the receptionist field.
• Functional: Also known as a skills-based resume, this format focuses on your skills and abilities rather than your chronological work history. It’s suitable for career changers, individuals with gaps in their employment, or those with limited work experience.
• Combination: This format merges elements of both chronological and functional resumes. It allows you to highlight your skills and qualifications up front, followed by a brief work history. It’s useful for candidates with transferable skills and some relevant work experience.

Tips on Font Choice, Margins, Spacing, and the Use of Bullet Points for Readability

• Font Choice: Choose a professional, easy-to-read font. Standard fonts such as Arial, Calibri, or Times New Roman in a size between 10 and 12 points ensure that your resume is readable both on screen and in print.
• Margins: Standard margins of 1 inch on all sides create a balanced, professional look. If you need to adjust the margins to fit your content, try not to go below 0.5 inches to avoid a cramped appearance.
• Spacing: Adequate spacing is crucial for readability. Use single spacing for your content with double spaces between sections (e.g., between your work experience and education sections) to clearly define each part of your resume.
• Bullet Points: Use bullet points rather than paragraphs to describe your experiences and accomplishments. This format makes it easier for employers to scan your resume and quickly grasp the key points. Start each bullet with a strong action verb and focus on quantifiable achievements when possible.

By paying careful attention to these details, you can create a receptionist resume that stands out for its clarity, professionalism, and effectiveness, significantly increasing your chances of making a positive impression on potential employers.

Section 3: Crafting a Compelling Header and Objective

Creating a receptionist resume that stands out begins with an impactful personal information header and a compelling career objective or summary statement. These elements serve as the introduction to your resume, setting the tone and making a strong first impression on hiring managers. Here’s how to craft these sections effectively:

Personal Information Header

Your personal information header should include your full name, professional title, and contact information. Here are tips to ensure it stands out:

• Bold and Larger Font for Name: Make your name the most prominent part of the resume by using a bold typeface and a slightly larger font size than the rest of the document. This draws attention and makes your name memorable.
• Professional Title: Just below your name, include your professional title (in this case, “Receptionist”) to immediately communicate your career identity. If you have a specialization or a unique skill set, you can include it here as well (e.g., “Corporate Receptionist & Administrative Assistant”).
• Contact Information: Clearly list your phone number and professional email address. Nowadays, it’s also common to include your LinkedIn profile URL to provide additional professional details. Ensure your email address is professional, typically a variation of your name, and avoid using outdated or informal email service providers.
• Design Elements: Consider subtle design elements like horizontal lines or a different background color for the header area to distinguish it from the rest of the resume. Keep the design simple and professional.

Career Objective or Summary Statement

This section is your opportunity to succinctly express your career goals and highlight your most relevant skills and experiences. The choice between an objective and a summary depends on your experience level and career goals.

• Career Objective: Ideal for those at the entry-level or with limited experience. It focuses on your career goals and how you can contribute to the company. Example: “Detail-oriented and personable receptionist with a diploma in office administration seeking to leverage exceptional organizational and communication skills in a dynamic front desk role at XYZ Corporation.”
• Summary Statement: Best for experienced professionals. It summarizes your key qualifications and what you bring to the table. Example: “Experienced receptionist with over five years of front-office management in high-paced corporate environments. Skilled in customer service, appointment scheduling, and administrative support. Proven ability to manage complex tasks and improve office efficiency, seeking to contribute to ABC Company’s team as a senior receptionist.”

Regardless of which you choose, tailor it to the job description, focusing on how your skills and experiences align with the role you’re applying for. Use keywords from the job posting to make your resume more ATS-friendly. This personalized approach shows employers you’ve researched the role and are genuinely interested in the position.

Section 4: Highlighting Your Experience and Skills

Listing work experience.

• Focus on Relevance: List your most recent job first and include positions that demonstrate your ability to perform in a receptionist role. Highlight responsibilities that are directly related to a receptionist’s duties.
• Quantify Achievements: Whenever possible, quantify your achievements with numbers or percentages to show the impact of your work (e.g., “Managed a busy switchboard of over 100 calls daily”).
• Use Action Verbs: Start each bullet point with a strong action verb (e.g., “Organized,” “Facilitated,” “Managed”) to make your contributions more dynamic and impactful.

Showcasing Receptionist-Specific Skills

• Customer Service: Highlight experiences that demonstrate your ability to engage positively with clients and provide exceptional service.
• Communication: Mention experiences that required effective verbal and written communication skills.
• Technical Skills: List software and tools you are proficient in, such as Microsoft Office Suite, Google Workspace, and any relevant database management systems.

Section 5: Education and Certifications

• List Educational Qualifications: Start with your highest level of education, including the degree, institution, and graduation date. For those still in school, include your expected graduation date.

Example 1: For a candidate who has completed their education

• Bachelor of Arts in Communication
• University of Citytown, Citytown, State
• Graduated: May 2022

Example 2: For a current student

Associate of Science in Business Administration (Expected Graduation: June 2024) -Community College of Hometown, Hometown, State

Relevant Certifications: Include any certifications that enhance your qualifications as a receptionist, such as CPR certification, computer courses, or customer service training.

Example 1: CPR Certification

• American Red Cross, Obtained April 2023
• Valid through April 2025

This certification is especially relevant for receptionist positions in healthcare settings or where health and safety are a priority.

Example 2: Computer Courses

• Certiport, Obtained July 2022

Section 6: Adding Value with Additional Sections

• Volunteer Work and Internships: Include experiences that have helped you develop relevant skills, even if they were unpaid. Describe your role and any transferable skills gained.
• Languages: Mention any additional languages you speak fluently or proficiently, as language skills are highly valuable in customer-facing roles.
• Professional Memberships and Awards: List memberships in professional organizations and any awards or recognitions received, which demonstrate your commitment to your profession.

Section 7: Customizing Your Resume for the Job

• Tailor Your Resume: Carefully read the job description and tailor your resume to highlight the skills and experiences that are most relevant to the job. This shows employers that you are a good fit for the specific role.
• Use Keywords: Incorporate keywords from the job posting throughout your resume. This helps your resume pass Applicant Tracking Systems (ATS) and increases the chance of it being seen by a hiring manager.

Section 8: Final Touches - Proofreading and Formatting

• Proofreading: Thoroughly proofread your resume to avoid any grammar or spelling mistakes. Consider using tools like Grammarly or asking someone else to review it.
• File Format: Save your resume in a PDF format to preserve the layout and formatting. However, if the job posting specifies a different format, adhere to those guidelines.
• Printing Tips: If you need to submit a physical copy, print your resume on high-quality paper using a reliable printer. Make sure the printout is clean, with no smudges or marks.

By following these sections and tips, you can create a comprehensive and appealing receptionist resume that effectively showcases your qualifications and sets you apart from other candidates.

Section 9: Conclusion

In this guide, we’ve traversed the crucial steps to crafting an exceptional resume for receptionist roles. From understanding the pivotal role of a clear, professional layout to choosing the right resume format, we’ve covered the foundational aspects that make your resume stand out. We delved into how to make a striking personal information header and an engaging career objective or summary statement that effectively showcases your aspirations and strengths.

We discussed the importance of listing relevant work experience and achievements, emphasizing the need to quantify your successes and employ strong action verbs to vividly present your contributions. Highlighting receptionist-specific skills, such as customer service excellence, effective communication abilities, and technical proficiencies, was identified as vital to demonstrating your suitability for the role.

Education and certifications were noted for their importance in bolstering your qualifications, followed by the value added by including sections on volunteer work, language proficiencies, professional memberships, and awards. Customizing your resume for each job application by incorporating keywords from the job description ensures that your document passes through Applicant Tracking Systems and reaches hiring managers.

The final touches on proofreading and formatting were underscored to ensure that your resume is free from errors and maintains a professional appearance, whether it’s viewed on a screen or printed out.

In conclusion, crafting a resume is an art that requires attention to detail, an understanding of your own professional experiences and achievements, and the ability to present these elements in the best light possible. Taking the time to meticulously craft your resume is an investment in your professional future. It’s an opportunity to reflect your best professional self, showcasing your skills, experiences, and the unique value you bring to a receptionist role. Let your resume be the key that opens doors to new career opportunities, making it not just a document, but a testament to your professional journey and aspirations. Remember, a well-crafted resume doesn’t just tell your professional story; it sets the stage for the next exciting chapter of your career.

Call to Action

• Embark on refining your receptionist resume today, leveraging these expert tips to enhance its impact. This is your chance to showcase your unique skills and experiences, making a memorable first impression on potential employers. Let your resume open doors to exciting opportunities and pave the way for your professional growth.
• For personalized advice and in-depth guidance, consider consulting with a Shriresume professional resume writer. Additionally, exploring resources like LinkedIn Learning or the National Career Development Association can provide valuable insights and strategies to further refine your resume, ensuring it stands out in the competitive job market.

Receptionist Text-Only Resume Templates and Samples

Receptionist

• Detail-oriented receptionist with cross-functional experience of XX years in performing administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers
• Skilled in preparing correspondence and documents; updating databases; organizing mailings; preparing and maintaining spreadsheets; scheduling and following up on appointments; knowledge of administrative and clerical procedures; understanding computers and relevant software applications
• Expert in diary management and management of meeting rooms; experience in handling event coordination, both internally and externally; handling queries and complaints via phone, email, and general correspondence; greeting all visitors; Transferring calls as necessary
• Adept in managing office supplies such as stationery, equipment, and furniture; performing ad-hoc administration duties; maintaining office services as required (such as cleaners and maintenance companies); receiving and dispatching deliveries; assisting with mail as required

Management, Master of Business Administration, Completed, 2001-03-01

CBSE – Marks 70 ,

Work Experience

2008-07-01 - Current

• Greeted and welcomed guests as soon as they arrive at the office; directed visitors to the appropriate person & office
• Answered, screened and forwarded incoming phone calls
• brochures); provided basic and accurate information in-person and via phone/email
• Received, sorted, and distributed daily mail/deliveries
• Maintained office security by following safety procedures and controlling access via the reception desk (monitor
• logbook, issue visitor badges)
• Ordered front office supplies and keep an inventory of stock; updated calendars and scheduled meetings
• Arranged travel and accommodations, and prepare vouchers; kept updated records of office expenses and costs
• Performed other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

2003-06-01 - 2007-06-01

Front desk executive

Abc Pvt Ltd

• Schedule appointments; greet clients and visitors with a positive, helpful attitude.
• Helped clients navigate the office by pointing out landmarks.
• As appropriate, make announcements to clients; assist in maintaining workplace security by issuing, checking, and collecting badges.
• Help with various administrative duties, such as copying, faxing, taking notes, and making travel plans.
• Prepared meeting and training rooms and assisted colleagues with administrative tasks.
• Perform ad-hoc administrative duties and answer, forward, and screen phone calls
• Verbal and Written Communication Skills
• Professional Personal Presentation
• Customer Service Orientation
• Information Management
• Organizing and Planning
• Attention to Detail
• Reliability
• Stress Tolerance

Kshama Sharma - Resume, CV and Cover Letter Writing Expert

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Receptionist Resume: Sample and Free Template [2020]

Use these front desk receptionist resume sample bullets to create your resume and land your dream job. all of these can be accessed for free in our in-product front desk receptionist resume templates. explore them below., search front desk receptionist resume bullets for your resume:.

• Managed customer calls and inquiries
• Managed over 50 accounts, handled customer complaints and inquiries
• Managed all aspects of the office, which includes greeting customers and responding to telephone inquiries, handling complaints or directing call to the correct employee
• Managed incoming and out-bound calls for the company's main receptionist
• Managed daily operations of the receptionist desk
• Managed multiple phone line, greeted visitors and routed them to the correct department
• Managed call flow and provided accurate information to customers regarding their account status
• Performed data entry and maintained filing system for the company
• Provided information to customers regarding the store and products
• Provided excellent service to patients
• Provided all aspects of reception, customer relations
• Provided a variety of customer support to the CEO and other executives
• Assisted with the preparation of correspondence and other administrative tasks as needed
• Assisted in the preparation of correspondence and other materials for the office
• Assisted in the processing of all new hires and transfers, processed payroll for all staff members, and processed new employee orientation
• Assisted the doctor with procedures Performing injections, EKGs and vital signs
• Assisted residents with any questions they had about the property, answered phones and took orders
• Assisted all clients with their accounts and payments, processed all incoming mail
• Assisted in the daily office duties of answering multi phone system, filing patient charts
• Assisted patients with questions and requests, filing
• Assisted patients with billing and account inquiries, answered multiple line phone system and directed patients to appropriate staff
• Assisted guests with check out
• Assisted call center representatives with resolving issues regarding billing
• Assisted residents with daily needs such as showers; feeding, toileting and grooming
• Assisted students with questions and problems, answered multi phone system
• Assisted receptionists with data- entry and other office related duties
• Assisted the Director of Human Resource with administrative tasks such as answering telephones
• Assisted the Director of Human Resource with administrative tasks such as Scheduling, filing and data entry
• Assisted doctors with minor office surgeries, and assisted patients with daily needs
• Assisted residents with any and every need they had in the community, assisted with daily living tasks such
• Assisted doctors with minor office surgeries, and other general medical needs for patients
• Assisted guest with questions about the hotel and services provided
• Assisted receptionists with data input, answered multi phone lines and routed calls to the appropriate department
• Maintained daily records of patient's appointments and activities, such as visits,.
• Maintained contact with patients, insurance carriers and doctors
• Maintained a professional demeanor at times, and handled a large volume of inboundoutgoing calls
• Maintained accurate and up keep of office
• Maintained confidentiality of records, clients and vendors' records
• Maintained an accurate and timely flow of patient care, both in the office and on call
• Maintained up todate and current information on the company
• Maintained high level of professionalism and confidentiality in accordance with all HIPAA laws
• Maintained appointment calendar for the Director of Sales and Marketing
• Maintained daily records of all patient appointments and medical history
• Maintained customer database and assisted with new account setup, billing and collections
• Assist in the preparation of correspondence and other materials
• Assist residents with all aspects of daily life
• Assist residents with questions regarding there account
• Assist clients with questions regarding the company's services
• Operated phone system to answer questions and transfer callers
• Operated multiple computer programs to input, edit and distribute incoming mail
• Served as the first contact for customers and staff in a call center
• Served multiple customers, handled all incoming and out-going mail
• Developed and implemented a new computer system for the reception area
• Developed new policies and procedures for the reception area
• Developed procedures for the reception area to accommodate a large number of incoming visitors
• Developed an efficient and effective office system to increase productivity and efficiency
• Developed procedures for the reception area to accommodate a busy telephone system
• Developed the front office reception area in a modern and inviting fashion
• Developed standard procedures for the office
• Developed all new policies and procedure for the reception area, including greeting and assisting customers
• Developed and implemented a system for the department to be in compliance with the Federal Government
• Developed new policies and processes for the receptionists to ensure that all staff were fully trained and up to code
• Developed new customer relationships and expanded business by cold calls, email and mail
• Developed, implemented & monitored a comprehensive plan of service for the entire organization
• Developed procedures for the department to be able more efficient in the department and to provide a more professional environment
• Developed strong relationships with patients to ensure a smooth and pleasant experience
• Developed the front-line staff by training new hires and assigning specific responsibilities
• Developed skills in answering multi phone line, scheduling patients and appointments
• Developed rapport with patients to increase likelihood of successful patient care and repeat business
• Developed procedures for the office to be run smoothly, and trained staff on procedures
• Developed an efficient and professional filing system for the company
• Developed an excellent customer rapport with customers, and ensured that they received excellent care and service
• Developed highly empathic relationships with patients and staff, quickly mastering the role of a liaison between patients and the physician
• Developed daily schedules for the receptionist and assisted with answering multi line phone, greeted visitors and directed to proper staff member
• Developed standard operating procedure for the reception area, and trained staff on new computer systems
• Prepared reports and maintained records of client interactions, services performed and other relevant information
• Prepared client charts for upcoming meetings
• Prepared patients for examination, assisted with minor surgeries and x-rays
• Prepared a wide range of correspondence and documents
• Prepared the receptionists schedules for their appointments and also scheduled the conference calls
• Prepared welcome packets and maintained the receptionist desk calendar
• Prepared for meetings and travel, including booking air
• Created a new system for the reception area to better assist customers with their accounts
• Ordered all supplies for the front desk and assisted with all other administrative duties
• Ordered supplies for the front desk and assisted with all office procedures
• Processed payments and made changes to customer's account, including credit card and check transactions
• Processed payments and provided excellent Customer service to patients and visitors
• Processed customer payments and provided excellent service to all guests
• Processed credit card transactions and maintained a positive customer relationship
• Processed client payments and handled customer complaints, inquiries
• Processed insurance claims and payments
• Helped to maintain the front office receptionist desk by greeting visitors and answering telephone
• Helped call center customers with their account
• Helped organize and maintain the receptionist desk, which consisted of greeting and assisting customers, answering multi line phone systems and transferring to the correct department
• Helped maintain a neat and clean office environment, including answering phones and filing
• Helped coordinate and maintain the office's receptionist database, including scheduling and confirming meetings
• Helped with the receptionists schedules
• Helped answer phones for the front office
• Helped in the office with filing and answering telephone lines
• Helped the office with any issues that they might encounter, and also handled any complaints that they may encounter
• Helped the reception area with filing and other office related needs
• Helped set up meetings for the company, and also handled all incoming calls
• Helped guests with their questions and problems, handled all cash transactions
• Helped prepare and send outgoing correspondence
• Helped with the scheduling of patients, answered questions about the hospital and its policies
• Helped patients with questions about the clinic and their accounts
• Helped people with any issues or questions
• Trained new hires on the system and procedures, as they were being utilized
• Trained as a front-end cashiers
• Trained to handle incoming phone and email calls
• Conducted all new employee orientation to ensure they were up-beat about the company policies and procedures
• Conducted customer interviews and provided information on the company
• Conducted phone calls to clients regarding the availability of mail
• Conducted initial phone calls to potential clients and assisted with the hiring of new agents
• Assisting visitors with directions to the building
• Projected to become a key member of the Executive Team, responsible for all administrative functions of the organization
• Completed customer orders in a quick and accurate manner; Assisted with the processing of orders for shipping, returns and other issues
• Completed data entry and maintained the front office
• Completed multiple tasks in a fast paced, deadline oriented environment; Assisted with the preparation of documents for meetings and conferences
• Supported office staff by answering multi line phones and transferring to appropriate staff
• Supported over 200 customers daily, answering and routing incoming phone calls, filing documents and other office tasks
• Supported and maintained the office operations by processing all correspondence; maintained and ordered office supply inventory; scheduled appointments for the receptionists
• Supported multiple clients with various office tasks, answered multiple phones lines and assisted with scheduling appointments
• Supported receptionists by typing correspondence, scheduling meetings
• Responded to emails, phone inquiries and general questions regarding the company's products and services
• Responded to incoming phone inquiries and provided customer assistance to customers
• Responded to incoming telephone inquiries, providing information about the company and its policies, procedures or services
• Responded appropriately to the physical and procedural changes in patients'.
• Responded quickly and courteous to the customer needs, handled all incoming and out going calls
• Responded for the entire office and handled incoming phone inquiries, scheduled appointments and maintained the office calendar
• Responded phone, scheduled patients appointments and maintained a high-volume workload in busy call center environment
• Responded all customer calls in a timely and accurate manner
• Responded incoming phone lines to the office and directed them accordingly
• Utilized the telephone to answer inquiries and transfer call
• Utilized Quickbooks to enter and maintain data for the office
• Utilized strong communication and interpersonal abilities to assist patients with scheduling appointments, filing and faxing
• Utilized multi line switchboard to schedule and rescheduling appointments
• Utilized multiple phone systems to answer and screen telephone inquiries
• Utilized excellent communication and interpersonal abilities to assist clients with all aspects of the office
• Utilized Excel to track appointments and confirm patient's appointment, verified insurance benefits and collected co-pay
• Utilized extensive computer knowledge to provide customer support and assistance, including answering multi-lined phones, scheduling and confirming patient appointment
• Utilized various office machines, including Microsoft Word and Outlook to prepare correspondence
• Utilized Outlook to coordinate appointments and travel
• Utilized Quickbooks to maintain a daily log of the customer's transactions and payments
• Utilized strong communication, customer support and interpersonal abilities to answer customer inquiries
• Utilized my skills in a call-based setting to answer and resolve client inquiries
• Utilized company software to input and process orders for all medical supplies
• Utilized various office software and hardware to schedule, screen calls,.
• Utilized basic computer software to create and edit spread sheet
• Utilized a computer to sort and distribute mail
• Utilized computer to input patient demographics, medical insurance and billing
• Utilized a computer to record and distribute messages
• Utilized excellent customer relations to provide information and answer customer questions regarding the store and its merchandise
• Utilized company computer systems to input and process all data
• Utilized QuickBooks to maintain and update files
• Utilized company computer to create and maintain filing systems for all incoming and outgoing documents
• Utilized basic office skills to schedule appointments and answer inquiries
• Support incoming and potential customer's inquiries regarding the products and services offered by our organization
• Certified to handle incoming calls and direct them to the correct department
• Directed a staff of 10 employees and assisted with the hiring process
• Directed and coordinated the activities of receptionists in a high-pressure environment