importance of problem solving in daily life

What is problem solving and why is it important

By Wayne Stottler , Kepner-Tregoe

• Problem Solving & Decision Making Over time, developing and refining problem solving skills provides the ability to solve increasingly complex problems Learn More

For over 60 years, Kepner-Tregoe has been helping companies across industries and geographies to develop and mature their problem-solving capabilities through KT’s industry leading approach to training and the implementation of best practice processes. Considering that problem solving is a part of almost every person’s daily life (both at home and in the workplace), it is surprising how often we are asked to explain what problem solving is and why it is important.

Problem solving is at the core of human evolution. It is the methods we use to understand what is happening in our environment, identify things we want to change and then figure out the things that need to be done to create the desired outcome. Problem solving is the source of all new inventions, social and cultural evolution, and the basis for market based economies. It is the basis for continuous improvement, communication and learning.

If this problem-solving thing is so important to daily life, what is it?

Problem-solving is the process of observing what is going on in your environment; identifying things that could be changed or improved; diagnosing why the current state is the way it is and the factors and forces that influence it; developing approaches and alternatives to influence change; making decisions about which alternative to select; taking action to implement the changes; and observing impact of those actions in the environment.

Each step in the problem-solving process employs skills and methods that contribute to the overall effectiveness of influencing change and determine the level of problem complexity that can be addressed. Humans learn how to solve simple problems from a very early age (learning to eat, make coordinated movements and communicate) – and as a person goes through life problem-solving skills are refined, matured and become more sophisticated (enabling them to solve more difficult problems).

Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

Fixing things that are broken

Some things wear out and break over time, others are flawed from day-1. Personal and business environments are full of things, activities, interactions and processes that are broken or not operating in the way they are desired to work. Problem-solving gives us a mechanism for identifying these things, figuring out why they are broken and determining a course of action to fix them.

Addressing risk

Humans have learned to identify trends and developed an awareness of cause-and-effect relationships in their environment. These skills not only enable us to fix things when they break but also anticipate what may happen in the future (based on past-experience and current events). Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.

Improving performance

Individuals and organizations do not exist in isolation in the environment. There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics. These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others. Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment.

Seizing opportunity

Problem solving isn’t just about responding to (and fixing) the environment that exists today. It is also about innovating, creating new things and changing the environment to be more desirable. Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future.

Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can provide the ability to solve problems more effectively and over time address problems with a greater degree of complexity and difficulty. View KT’s Problem Solving workshop known to be the gold standard for over 60 years.

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Introduction to Problem Solving Skills

What is problem solving and why is it important.

The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them. For example: it’s raining and you need to go to the store. What do you do? There are lots of possible solutions. Take your umbrella and walk. If you don't want to get wet, you can drive, or take the bus. You might decide to call a friend for a ride, or you might decide to go to the store another day. There is no right way to solve this problem and different people will solve it differently.

Problem solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Why is problem solving important? Good problem solving skills empower you not only in your personal life but are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations. For employees, problem solving can be used to develop practical and creative solutions, and to show independence and initiative to employers.

Throughout this case study you will be asked to jot down your thoughts in idea logs. These idea logs are used for reflection on concepts and for answering short questions. When you click on the "Next" button, your responses will be saved for that page. If you happen to close the webpage, you will lose your work on the page you were on, but previous pages will be saved. At the end of the case study, click on the "Finish and Export to PDF" button to acknowledge completion of the case study and receive a PDF document of your idea logs.

What Does Problem Solving Look Like?

The ability to solve problems is a skill, and just like any other skill, the more you practice, the better you get. So how exactly do you practice problem solving? Learning about different problem solving strategies and when to use them will give you a good start. Problem solving is a process. Most strategies provide steps that help you identify the problem and choose the best solution. There are two basic types of strategies: algorithmic and heuristic.

Algorithmic strategies are traditional step-by-step guides to solving problems. They are great for solving math problems (in algebra: multiply and divide, then add or subtract) or for helping us remember the correct order of things (a mnemonic such as “Spring Forward, Fall Back” to remember which way the clock changes for daylight saving time, or “Righty Tighty, Lefty Loosey” to remember what direction to turn bolts and screws). Algorithms are best when there is a single path to the correct solution.

But what do you do when there is no single solution for your problem? Heuristic methods are general guides used to identify possible solutions. A popular one that is easy to remember is IDEAL [ Bransford & Stein, 1993 ] :

• I dentify the problem
• D efine the context of the problem
• E xplore possible strategies
• A ct on best solution

IDEAL is just one problem solving strategy. Building a toolbox of problem solving strategies will improve your problem solving skills. With practice, you will be able to recognize and use multiple strategies to solve complex problems.

Watch the video

What is the best way to get a peanut out of a tube that cannot be moved? Watch a chimpanzee solve this problem in the video below [ Geert Stienissen, 2010 ].

[PDF transcript]

Describe the series of steps you think the chimpanzee used to solve this problem.

• [Page 2: What does Problem Solving Look Like?] Describe the series of steps you think the chimpanzee used to solve this problem.

Think of an everyday problem you've encountered recently and describe your steps for solving it.

• [Page 2: What does Problem Solving Look Like?] Think of an everyday problem you've encountered recently and describe your steps for solving it.

Developing Problem Solving Processes

Problem solving is a process that uses steps to solve problems. But what does that really mean? Let's break it down and start building our toolbox of problem solving strategies.

What is the first step of solving any problem? The first step is to recognize that there is a problem and identify the right cause of the problem. This may sound obvious, but similar problems can arise from different events, and the real issue may not always be apparent. To really solve the problem, it's important to find out what started it all. This is called identifying the root cause .

Example: You and your classmates have been working long hours on a project in the school's workshop. The next afternoon, you try to use your student ID card to access the workshop, but discover that your magnetic strip has been demagnetized. Since the card was a couple of years old, you chalk it up to wear and tear and get a new ID card. Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards.

The best way to identify the root cause of the problem is to ask questions and gather information. If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly? What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions.

Watch Adam Savage from Mythbusters, describe his problem solving process [ ForaTv, 2010 ]. As you watch this section of the video, try to identify the questions he asks and the different strategies he uses.

Adam Savage shared many of his problem solving processes. List the ones you think are the five most important. Your list may be different from other people in your class—that's ok!

• [Page 3: Developing Problem Solving Processes] Adam Savage shared many of his problem solving processes. List the ones you think are the five most important.

“The ability to ask the right question is more than half the battle of finding the answer.” — Thomas J. Watson , founder of IBM

Voices From the Field: Solving Problems

In manufacturing facilities and machine shops, everyone on the floor is expected to know how to identify problems and find solutions. Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others.

In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.

Meet the Partners:

• Taconic High School in Pittsfield, Massachusetts, is a comprehensive, fully accredited high school with special programs in Health Technology, Manufacturing Technology, and Work-Based Learning.
• Berkshire Community College in Pittsfield, Massachusetts, prepares its students with applied manufacturing technical skills, providing hands-on experience at industrial laboratories and manufacturing facilities, and instructing them in current technologies.
• H.C. Starck in Newton, Massachusetts, specializes in processing and manufacturing technology metals, such as tungsten, niobium, and tantalum. In almost 100 years of experience, they hold over 900 patents, and continue to innovate and develop new products.
• Nypro Healthcare in Devens, Massachusetts, specializes in precision injection-molded healthcare products. They are committed to good manufacturing processes including lean manufacturing and process validation.

Making Decisions

Now that you have a couple problem solving strategies in your toolbox, let's practice. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem.

Scenario: You are a new employee and have just finished your training. As your first project, you have been assigned the milling of several additional components for a regular customer. Together, you and your trainer, Bill, set up for the first run. Checking your paperwork, you gather the tools and materials on the list. As you are mounting the materials on the table, you notice that you didn't grab everything and hurriedly grab a few more items from one of the bins. Once the material is secured on the CNC table, you load tools into the tool carousel in the order listed on the tool list and set the fixture offsets.

Bill tells you that since this is a rerun of a job several weeks ago, the CAD/CAM model has already been converted to CNC G-code. Bill helps you download the code to the CNC machine. He gives you the go-ahead and leaves to check on another employee. You decide to start your first run.

What problems did you observe in the video?

• [Page 5: Making Decisions] What problems did you observe in the video?
• What do you do next?
• Try to fix it yourself.
• Ask your trainer for help.

As you are cleaning up, you think about what happened and wonder why it happened. You try to create a mental picture of what happened. You are not exactly sure what the end mill hit, but it looked like it might have hit the dowel pin. You wonder if you grabbed the correct dowel pins from the bins earlier.

You can think of two possible next steps. You can recheck the dowel pin length to make sure it is the correct length, or do a dry run using the CNC single step or single block function with the spindle empty to determine what actually happened.

• Check the dowel pins.
• Use the single step/single block function to determine what happened.

You notice that your trainer, Bill, is still on the floor and decide to ask him for help. You describe the problem to him. Bill asks if you know what the end mill ran into. You explain that you are not sure but you think it was the dowel pin. Bill reminds you that it is important to understand what happened so you can fix the correct problem. He suggests that you start all over again and begin with a dry run using the single step/single block function, with the spindle empty, to determine what it hit. Or, since it happened at the end, he mentions that you can also check the G-code to make sure the Z-axis is raised before returning to the home position.

• Run the single step/single block function.
• Edit the G-code to raise the Z-axis.

You finish cleaning up and check the CNC for any damage. Luckily, everything looks good. You check your paperwork and gather the components and materials again. You look at the dowel pins you used earlier, and discover that they are not the right length. As you go to grab the correct dowel pins, you have to search though several bins. For the first time, you are aware of the mess - it looks like the dowel pins and other items have not been put into the correctly labeled bins. You spend 30 minutes straightening up the bins and looking for the correct dowel pins.

Finally finding them, you finish setting up. You load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. Just to make sure, you use the CNC single step/single block function, to do a dry run of the part. Everything looks good! You are ready to create your first part. The first component is done, and, as you admire your success, you notice that the part feels hotter than it should.

You wonder why? You go over the steps of the process to mentally figure out what could be causing the residual heat. You wonder if there is a problem with the CNC's coolant system or if the problem is in the G-code.

• Look at the G-code.

After thinking about the problem, you decide that maybe there's something wrong with the setup. First, you clean up the damaged materials and remove the broken tool. You check the CNC machine carefully for any damage. Luckily, everything looks good. It is time to start over again from the beginning.

You again check your paperwork and gather the tools and materials on the setup sheet. After securing the new materials, you use the CNC single step/single block function with the spindle empty, to do a dry run of the part. You watch carefully to see if you can figure out what happened. It looks to you like the spindle barely misses hitting the dowel pin. You determine that the end mill was broken when it hit the dowel pin while returning to the start position.

After conducting a dry run using the single step/single block function, you determine that the end mill was damaged when it hit the dowel pin on its return to the home position. You discuss your options with Bill. Together, you decide the best thing to do would be to edit the G-code and raise the Z-axis before returning to home. You open the CNC control program and edit the G-code. Just to make sure, you use the CNC single step/single block function, to do another dry run of the part. You are ready to create your first part. It works. You first part is completed. Only four more to go.

As you are cleaning up, you notice that the components are hotter than you expect and the end mill looks more worn than it should be. It dawns on you that while you were milling the component, the coolant didn't turn on. You wonder if it is a software problem in the G-code or hardware problem with the CNC machine.

It's the end of the day and you decide to finish the rest of the components in the morning.

• You decide to look at the G-code in the morning.
• You leave a note on the machine, just in case.

You decide that the best thing to do would be to edit the G-code and raise the Z-axis of the spindle before it returns to home. You open the CNC control program and edit the G-code.

While editing the G-code to raise the Z-axis, you notice that the coolant is turned off at the beginning of the code and at the end of the code. The coolant command error caught your attention because your coworker, Mark, mentioned having a similar issue during lunch. You change the coolant command to turn the mist on.

• You decide to talk with your supervisor.
• You discuss what happened with a coworker over lunch.

As you reflect on the residual heat problem, you think about the machining process and the factors that could have caused the issue. You try to think of anything and everything that could be causing the issue. Are you using the correct tool for the specified material? Are you using the specified material? Is it running at the correct speed? Is there enough coolant? Are there chips getting in the way?

Wait, was the coolant turned on? As you replay what happened in your mind, you wonder why the coolant wasn't turned on. You decide to look at the G-code to find out what is going on.

From the milling machine computer, you open the CNC G-code. You notice that there are no coolant commands. You add them in and on the next run, the coolant mist turns on and the residual heat issues is gone. Now, its on to creating the rest of the parts.

Have you ever used brainstorming to solve a problem? Chances are, you've probably have, even if you didn't realize it.

You notice that your trainer, Bill, is on the floor and decide to ask him for help. You describe the problem with the end mill breaking, and how you discovered that items are not being returned to the correctly labeled bins. You think this caused you to grab the incorrect length dowel pins on your first run. You have sorted the bins and hope that the mess problem is fixed. You then go on to tell Bill about the residual heat issue with the completed part.

Together, you go to the milling machine. Bill shows you how to check the oil and coolant levels. Everything looks good at the machine level. Next, on the CNC computer, you open the CNC G-code. While looking at the code, Bill points out that there are no coolant commands. Bill adds them in and when you rerun the program, it works.

Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Talking with Bill, you discuss the best way to fix the problem. Bill suggests editing the G-code to raise the Z-axis of the spindle before it returns to its home position. You open the CNC control program and edit the G-code. Following the setup sheet, you re-setup the job and use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part. It works. Since you need four of each component, you move on to creating the rest of them before cleaning up and leaving for the day.

It's a new day and you have new components to create. As you are setting up, you go in search of some short dowel pins. You discover that the bins are a mess and components have not been put away in the correctly labeled bins. You wonder if this was the cause of yesterday's problem. As you reorganize the bins and straighten up the mess, you decide to mention the mess issue to Bill in your afternoon meeting.

You describe the bin mess and using the incorrect length dowels to Bill. He is glad you mentioned the problem to him. You are not the first person to mention similar issues with tools and parts not being put away correctly. Chances are there is a bigger safety issue here that needs to be addressed in the next staff meeting.

In any workplace, following proper safety and cleanup procedures is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money.

You now know that the end mill was damaged when it hit the dowel pin. It seems to you that the easiest thing to do would be to edit the G-code and raise the Z-axis position of the spindle before it returns to the home position. You open the CNC control program and edit the G-code, raising the Z-axis. Starting over, you follow the setup sheet and re-setup the job. This time, you use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part.

At the end of the day, you are reviewing your progress with your trainer, Bill. After you describe the day's events, he reminds you to always think about safety and the importance of following work procedures. He decides to bring the issue up in the next morning meeting as a reminder to everyone.

In any workplace, following proper procedures (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. One tool to improve communication is the morning meeting or huddle.

The next morning, you check the G-code to determine what is wrong with the coolant. You notice that the coolant is turned off at the beginning of the code and also at the end of the code. This is strange. You change the G-code to turn the coolant on at the beginning of the run and off at the end. This works and you create the rest of the parts.

Throughout the day, you keep wondering what caused the G-code error. At lunch, you mention the G-code error to your coworker, John. John is not surprised. He said that he encountered a similar problem earlier this week. You decide to talk with your supervisor the next time you see him.

You are in luck. You see your supervisor by the door getting ready to leave. You hurry over to talk with him. You start off by telling him about how you asked Bill for help. Then you tell him there was a problem and the end mill was damaged. You describe the coolant problem in the G-code. Oh, and by the way, John has seen a similar problem before.

Your supervisor doesn't seem overly concerned, errors happen. He tells you "Good job, I am glad you were able to fix the issue." You are not sure whether your supervisor understood your explanation of what happened or that it had happened before.

The challenge of communicating in the workplace is learning how to share your ideas and concerns. If you need to tell your supervisor that something is not going well, it is important to remember that timing, preparation, and attitude are extremely important.

It is the end of your shift, but you want to let the next shift know that the coolant didn't turn on. You do not see your trainer or supervisor around. You decide to leave a note for the next shift so they are aware of the possible coolant problem. You write a sticky note and leave it on the monitor of the CNC control system.

How effective do you think this solution was? Did it address the problem?

In this scenario, you discovered several problems with the G-code that need to be addressed. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring and avoid injury to personnel. The challenge of communicating in the workplace is learning how and when to share your ideas and concerns. If you need to tell your co-workers or supervisor that there is a problem, it is important to remember that timing and the method of communication are extremely important.

You are able to fix the coolant problem in the G-code. While you are glad that the problem is fixed, you are worried about why it happened in the first place. It is important to remember that if a problem keeps reappearing, you may not be fixing the right problem. You may only be addressing the symptoms.

You decide to talk to your trainer. Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Over lunch, you ask your coworkers about the G-code problem and what may be causing the error. Several people mention having similar problems but do not know the cause.

You have now talked to three coworkers who have all experienced similar coolant G-code problems. You make a list of who had the problem, when they had the problem, and what each person told you.

When you see your supervisor later that afternoon, you are ready to talk with him. You describe the problem you had with your component and the damaged bit. You then go on to tell him about talking with Bill and discovering the G-code issue. You show him your notes on your coworkers' coolant issues, and explain that you think there might be a bigger problem.

You supervisor thanks you for your initiative in identifying this problem. It sounds like there is a bigger problem and he will need to investigate the root cause. He decides to call a team huddle to discuss the issue, gather more information, and talk with the team about the importance of communication.

Root Cause Analysis

Root cause analysis ( RCA ) is a method of problem solving that identifies the underlying causes of an issue. Root cause analysis helps people answer the question of why the problem occurred in the first place. RCA uses clear cut steps in its associated tools, like the "5 Whys Analysis" and the "Cause and Effect Diagram," to identify the origin of the problem, so that you can:

• Determine what happened.
• Determine why it happened.
• Fix the problem so it won’t happen again.

RCA works under the idea that systems and events are connected. An action in one area triggers an action in another, and another, and so on. By tracing back these actions, you can discover where the problem started and how it developed into the problem you're now facing. Root cause analysis can prevent problems from recurring, reduce injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money. There are many different RCA techniques available to determine the root cause of a problem. These are just a few:

• Root Cause Analysis Tools
• 5 Whys Analysis
• Fishbone or Cause and Effect Diagram
• Pareto Analysis

How Huddles Work

Communication is a vital part of any setting where people work together. Effective communication helps employees and managers form efficient teams. It builds trusts between employees and management, and reduces unnecessary competition because each employee knows how their part fits in the larger goal.

One tool that management can use to promote communication in the workplace is the huddle . Just like football players on the field, a huddle is a short meeting where everyone is standing in a circle. A daily team huddle ensures that team members are aware of changes to the schedule, reiterated problems and safety issues, and how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

The most important thing to remember about huddles is that they are short, lasting no more than 10 minutes, and their purpose is to communicate and identify. In essence, a huddle’s purpose is to identify priorities, communicate essential information, and discover roadblocks to productivity.

Who uses huddles? Many industries and companies use daily huddles. At first thought, most people probably think of hospitals and their daily patient update meetings, but lots of managers use daily meetings to engage their employees. Here are a few examples:

• Brian Scudamore, CEO of 1-800-Got-Junk? , uses the daily huddle as an operational tool to take the pulse of his employees and as a motivational tool. Watch a morning huddle meeting .
• Fusion OEM, an outsourced manufacturing and production company. What do employees take away from the daily huddle meeting .
• Biz-Group, a performance consulting group. Tips for a successful huddle .

Brainstorming

One tool that can be useful in problem solving is brainstorming . Brainstorming is a creativity technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination . The goal is to come up with as many ideas as you can in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually. Like most problem solving techniques, brainstorming is a process.

• Define a clear objective.
• Have an agreed a time limit.
• During the brainstorming session, write down everything that comes to mind, even if the idea sounds crazy.
• If one idea leads to another, write down that idea too.
• Combine and refine ideas into categories of solutions.
• Assess and analyze each idea as a potential solution.

When used during problem solving, brainstorming can offer companies new ways of encouraging staff to think creatively and improve production. Brainstorming relies on team members' diverse experiences, adding to the richness of ideas explored. This means that you often find better solutions to the problems. Team members often welcome the opportunity to contribute ideas and can provide buy-in for the solution chosen—after all, they are more likely to be committed to an approach if they were involved in its development. What's more, because brainstorming is fun, it helps team members bond.

• Watch Peggy Morgan Collins, a marketing executive at Power Curve Communications discuss How to Stimulate Effective Brainstorming .
• Watch Kim Obbink, CEO of Filter Digital, a digital content company, and her team share their top five rules for How to Effectively Generate Ideas .

Importance of Good Communication and Problem Description

Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide when you talk to your supervisor.

Tips for clear communication of an issue:

• Provide a clear summary of your problem. Start at the beginning, give relevant facts, timelines, and examples.
• Avoid including your opinion or personal attacks in your explanation.
• Avoid using words like "always" or "never," which can give the impression that you are exaggerating the problem.
• If this is an ongoing problem and you have collected documentation, give it to your supervisor once you have finished describing the problem.
• Remember to listen to what's said in return; communication is a two-way process.

Not all communication is spoken. Body language is nonverbal communication that includes your posture, your hands and whether you make eye contact. These gestures can be subtle or overt, but most importantly they communicate meaning beyond what is said. When having a conversation, pay attention to how you stand. A stiff position with arms crossed over your chest may imply that you are being defensive even if your words state otherwise. Shoving your hands in your pockets when speaking could imply that you have something to hide. Be wary of using too many hand gestures because this could distract listeners from your message.

The challenge of communicating in the workplace is learning how and when to share your ideas or concerns. If you need to tell your supervisor or co-worker about something that is not going well, keep in mind that good timing and good attitude will go a long way toward helping your case.

Like all skills, effective communication needs to be practiced. Toastmasters International is perhaps the best known public speaking organization in the world. Toastmasters is open to anyone who wish to improve their speaking skills and is willing to put in the time and effort to do so. To learn more, visit Toastmasters International .

Methods of Communication

Communication of problems and issues in any workplace is important, particularly when safety is involved. It is therefore crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. As issues and problems arise, they need to be addressed in an efficient and timely manner. Effective communication is an important skill because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

There are many different ways to communicate: in person, by phone, via email, or written. There is no single method that fits all communication needs, each one has its time and place.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response through their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

Email: Email has become the communication standard for most businesses. It can be accessed from almost anywhere and is great for things that don’t require an immediate response. Email is a great way to communicate non-urgent items to large amounts of people or just your team members. One thing to remember is that most people's inboxes are flooded with emails every day and unless they are hyper vigilant about checking everything, important items could be missed. For issues that are urgent, especially those around safety, email is not always be the best solution.

Phone: Phone calls are more personal and direct than email. They allow us to communicate in real time with another person, no matter where they are. Not only can talking prevent miscommunication, it promotes a two-way dialogue. You don’t have to worry about your words being altered or the message arriving on time. However, mobile phone use and the workplace don't always mix. In particular, using mobile phones in a manufacturing setting can lead to a variety of problems, cause distractions, and lead to serious injury.

Written: Written communication is appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for your situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

Did you notice any other potential problems in the previous exercise?

• [Page 6:] Did you notice any other potential problems in the previous exercise?

Summary of Strategies

In this exercise, you were given a scenario in which there was a problem with a component you were creating on a CNC machine. You were then asked how you wanted to proceed. Depending on your path through this exercise, you might have found an easy solution and fixed it yourself, asked for help and worked with your trainer, or discovered an ongoing G-code problem that was bigger than you initially thought.

When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. Although, each path in this exercise ended with a description of a problem solving tool for your toolbox, the first step is always to identify the problem and define the context in which it happened.

There are several strategies that can be used to identify the root cause of a problem. Root cause analysis (RCA) is a method of problem solving that helps people answer the question of why the problem occurred. RCA uses a specific set of steps, with associated tools like the “5 Why Analysis" or the “Cause and Effect Diagram,” to identify the origin of the problem, so that you can:

Once the underlying cause is identified and the scope of the issue defined, the next step is to explore possible strategies to fix the problem.

If you are not sure how to fix the problem, it is okay to ask for help. Problem solving is a process and a skill that is learned with practice. It is important to remember that everyone makes mistakes and that no one knows everything. Life is about learning. It is okay to ask for help when you don’t have the answer. When you collaborate to solve problems you improve workplace communication and accelerates finding solutions as similar problems arise.

One tool that can be useful for generating possible solutions is brainstorming . Brainstorming is a technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination. The goal is to come up with as many ideas as you can, in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually.

Depending on your path through the exercise, you may have discovered that a couple of your coworkers had experienced similar problems. This should have been an indicator that there was a larger problem that needed to be addressed.

In any workplace, communication of problems and issues (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they be addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

One strategy for improving communication is the huddle . Just like football players on the field, a huddle is a short meeting with everyone standing in a circle. A daily team huddle is a great way to ensure that team members are aware of changes to the schedule, any problems or safety issues are identified and that team members are aware of how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

To learn more about different problem solving strategies, choose an option below. These strategies accompany the outcomes of different decision paths in the problem solving exercise.

• View Problem Solving Strategies Select a strategy below... Root Cause Analysis How Huddles Work Brainstorming Importance of Good Problem Description Methods of Communication

Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide during your meeting.

• Provide a clear summary of the problem. Start at the beginning, give relevant facts, timelines, and examples.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response in their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for the situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

"Never try to solve all the problems at once — make them line up for you one-by-one.” — Richard Sloma

Problem Solving: An Important Job Skill

Problem solving improves efficiency and communication on the shop floor. It increases a company's efficiency and profitability, so it's one of the top skills employers look for when hiring new employees. Recent industry surveys show that employers consider soft skills, such as problem solving, as critical to their business’s success.

The 2011 survey, "Boiling Point? The skills gap in U.S. manufacturing ," polled over a thousand manufacturing executives who reported that the number one skill deficiency among their current employees is problem solving, which makes it difficult for their companies to adapt to the changing needs of the industry.

In this video, industry professionals discuss their expectations and present tips for new employees joining the manufacturing workforce.

Quick Summary

• [Quick Summary: Question1] What are two things you learned in this case study?
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• Is there anything you would like to learn more about with respect to this case study?
• [Quick Summary: Question3] Is there anything you would like to learn more about with respect to this case study?

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10 Problem-solving strategies to turn challenges on their head

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What is an example of problem-solving?

What are the 5 steps to problem-solving, 10 effective problem-solving strategies, what skills do efficient problem solvers have, how to improve your problem-solving skills.

Problems come in all shapes and sizes — from workplace conflict to budget cuts.

Creative problem-solving is one of the most in-demand skills in all roles and industries. It can boost an organization’s human capital and give it a competitive edge. 

Problem-solving strategies are ways of approaching problems that can help you look beyond the obvious answers and find the best solution to your problem . 

Let’s take a look at a five-step problem-solving process and how to combine it with proven problem-solving strategies. This will give you the tools and skills to solve even your most complex problems.

Good problem-solving is an essential part of the decision-making process . To see what a problem-solving process might look like in real life, let’s take a common problem for SaaS brands — decreasing customer churn rates.

To solve this problem, the company must first identify it. In this case, the problem is that the churn rate is too high. 

Next, they need to identify the root causes of the problem. This could be anything from their customer service experience to their email marketing campaigns. If there are several problems, they will need a separate problem-solving process for each one. 

Let’s say the problem is with email marketing — they’re not nurturing existing customers. Now that they’ve identified the problem, they can start using problem-solving strategies to look for solutions. 

This might look like coming up with special offers, discounts, or bonuses for existing customers. They need to find ways to remind them to use their products and services while providing added value. This will encourage customers to keep paying their monthly subscriptions.

They might also want to add incentives, such as access to a premium service at no extra cost after 12 months of membership. They could publish blog posts that help their customers solve common problems and share them as an email newsletter.

The company should set targets and a time frame in which to achieve them. This will allow leaders to measure progress and identify which actions yield the best results.

Perhaps you’ve got a problem you need to tackle. Or maybe you want to be prepared the next time one arises. Either way, it’s a good idea to get familiar with the five steps of problem-solving. 

Use this step-by-step problem-solving method with the strategies in the following section to find possible solutions to your problem.

1. Identify the problem

The first step is to know which problem you need to solve. Then, you need to find the root cause of the problem. 

The best course of action is to gather as much data as possible, speak to the people involved, and separate facts from opinions. 

Once this is done, formulate a statement that describes the problem. Use rational persuasion to make sure your team agrees .

2. Break the problem down 

Identifying the problem allows you to see which steps need to be taken to solve it. 

First, break the problem down into achievable blocks. Then, use strategic planning to set a time frame in which to solve the problem and establish a timeline for the completion of each stage.

3. Generate potential solutions

At this stage, the aim isn’t to evaluate possible solutions but to generate as many ideas as possible. 

Encourage your team to use creative thinking and be patient — the best solution may not be the first or most obvious one.

Use one or more of the different strategies in the following section to help come up with solutions — the more creative, the better.

4. Evaluate the possible solutions

Once you’ve generated potential solutions, narrow them down to a shortlist. Then, evaluate the options on your shortlist. 

There are usually many factors to consider. So when evaluating a solution, ask yourself the following questions:

• Will my team be on board with the proposition?
• Does the solution align with organizational goals ?
• Is the solution likely to achieve the desired outcomes?
• Is the solution realistic and possible with current resources and constraints?
• Will the solution solve the problem without causing additional unintended problems?

5. Implement and monitor the solutions

Once you’ve identified your solution and got buy-in from your team, it’s time to implement it. 

But the work doesn’t stop there. You need to monitor your solution to see whether it actually solves your problem. 

Request regular feedback from the team members involved and have a monitoring and evaluation plan in place to measure progress.

If the solution doesn’t achieve your desired results, start this step-by-step process again.

There are many different ways to approach problem-solving. Each is suitable for different types of problems. 

The most appropriate problem-solving techniques will depend on your specific problem. You may need to experiment with several strategies before you find a workable solution.

Here are 10 effective problem-solving strategies for you to try:

• Use a solution that worked before
• Brainstorming
• Work backward
• Use the Kipling method
• Draw the problem
• Use trial and error
• Sleep on it
• Get advice from your peers
• Use the Pareto principle
• Add successful solutions to your toolkit

Let’s break each of these down.

1. Use a solution that worked before

It might seem obvious, but if you’ve faced similar problems in the past, look back to what worked then. See if any of the solutions could apply to your current situation and, if so, replicate them.

2. Brainstorming

The more people you enlist to help solve the problem, the more potential solutions you can come up with.

Use different brainstorming techniques to workshop potential solutions with your team. They’ll likely bring something you haven’t thought of to the table.

3. Work backward

Working backward is a way to reverse engineer your problem. Imagine your problem has been solved, and make that the starting point.

Then, retrace your steps back to where you are now. This can help you see which course of action may be most effective.

4. Use the Kipling method

This is a method that poses six questions based on Rudyard Kipling’s poem, “ I Keep Six Honest Serving Men .” 

• What is the problem?
• Why is the problem important?
• When did the problem arise, and when does it need to be solved?
• How did the problem happen?
• Where is the problem occurring?
• Who does the problem affect?

Answering these questions can help you identify possible solutions.

5. Draw the problem

Sometimes it can be difficult to visualize all the components and moving parts of a problem and its solution. Drawing a diagram can help.

This technique is particularly helpful for solving process-related problems. For example, a product development team might want to decrease the time they take to fix bugs and create new iterations. Drawing the processes involved can help you see where improvements can be made.

6. Use trial-and-error

A trial-and-error approach can be useful when you have several possible solutions and want to test them to see which one works best.

7. Sleep on it

Finding the best solution to a problem is a process. Remember to take breaks and get enough rest . Sometimes, a walk around the block can bring inspiration, but you should sleep on it if possible.

A good night’s sleep helps us find creative solutions to problems. This is because when you sleep, your brain sorts through the day’s events and stores them as memories. This enables you to process your ideas at a subconscious level. 

If possible, give yourself a few days to develop and analyze possible solutions. You may find you have greater clarity after sleeping on it. Your mind will also be fresh, so you’ll be able to make better decisions.

8. Get advice from your peers

Getting input from a group of people can help you find solutions you may not have thought of on your own. 

For solo entrepreneurs or freelancers, this might look like hiring a coach or mentor or joining a mastermind group. 

For leaders , it might be consulting other members of the leadership team or working with a business coach .

It’s important to recognize you might not have all the skills, experience, or knowledge necessary to find a solution alone. 

9. Use the Pareto principle

The Pareto principle — also known as the 80/20 rule — can help you identify possible root causes and potential solutions for your problems.

Although it’s not a mathematical law, it’s a principle found throughout many aspects of business and life. For example, 20% of the sales reps in a company might close 80% of the sales. 

You may be able to narrow down the causes of your problem by applying the Pareto principle. This can also help you identify the most appropriate solutions.

10. Add successful solutions to your toolkit

Every situation is different, and the same solutions might not always work. But by keeping a record of successful problem-solving strategies, you can build up a solutions toolkit. 

These solutions may be applicable to future problems. Even if not, they may save you some of the time and work needed to come up with a new solution.

Improving problem-solving skills is essential for professional development — both yours and your team’s. Here are some of the key skills of effective problem solvers:

• Critical thinking and analytical skills
• Communication skills , including active listening
• Decision-making
• Planning and prioritization
• Emotional intelligence , including empathy and emotional regulation
• Time management
• Data analysis
• Research skills
• Project management

And they see problems as opportunities. Everyone is born with problem-solving skills. But accessing these abilities depends on how we view problems. Effective problem-solvers see problems as opportunities to learn and improve.

Ready to work on your problem-solving abilities? Get started with these seven tips.

1. Build your problem-solving skills

One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training , shadowing a mentor , or working with a coach .

2. Practice

Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life. 

Alternatively, imagine problematic scenarios that might arise at work and use problem-solving strategies to find hypothetical solutions.

3. Don’t try to find a solution right away

Often, the first solution you think of to solve a problem isn’t the most appropriate or effective.

Instead of thinking on the spot, give yourself time and use one or more of the problem-solving strategies above to activate your creative thinking. 

4. Ask for feedback

Receiving feedback is always important for learning and growth. Your perception of your problem-solving skills may be different from that of your colleagues. They can provide insights that help you improve. 

5. Learn new approaches and methodologies

There are entire books written about problem-solving methodologies if you want to take a deep dive into the subject. 

We recommend starting with “ Fixed — How to Perfect the Fine Art of Problem Solving ” by Amy E. Herman. 

6. Experiment

Tried-and-tested problem-solving techniques can be useful. However, they don’t teach you how to innovate and develop your own problem-solving approaches. 

Sometimes, an unconventional approach can lead to the development of a brilliant new idea or strategy. So don’t be afraid to suggest your most “out there” ideas.

7. Analyze the success of your competitors

Do you have competitors who have already solved the problem you’re facing? Look at what they did, and work backward to solve your own problem. 

For example, Netflix started in the 1990s as a DVD mail-rental company. Its main competitor at the time was Blockbuster. 

But when streaming became the norm in the early 2000s, both companies faced a crisis. Netflix innovated, unveiling its streaming service in 2007. 

If Blockbuster had followed Netflix’s example, it might have survived. Instead, it declared bankruptcy in 2010.

Use problem-solving strategies to uplevel your business

When facing a problem, it’s worth taking the time to find the right solution. 

Otherwise, we risk either running away from our problems or headlong into solutions. When we do this, we might miss out on other, better options.

Use the problem-solving strategies outlined above to find innovative solutions to your business’ most perplexing problems.

If you’re ready to take problem-solving to the next level, request a demo with BetterUp . Our expert coaches specialize in helping teams develop and implement strategies that work.

Boost your productivity

Maximize your time and productivity with strategies from our expert coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

8 creative solutions to your most challenging problems

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Why Is Critical Thinking Important? A Survival Guide

Updated: December 7, 2023

Published: April 2, 2020

Why is critical thinking important? The decisions that you make affect your quality of life. And if you want to ensure that you live your best, most successful and happy life, you’re going to want to make conscious choices. That can be done with a simple thing known as critical thinking. Here’s how to improve your critical thinking skills and make decisions that you won’t regret.

What Is Critical Thinking?

You’ve surely heard of critical thinking, but you might not be entirely sure what it really means, and that’s because there are many definitions. For the most part, however, we think of critical thinking as the process of analyzing facts in order to form a judgment. Basically, it’s thinking about thinking.

How Has The Definition Evolved Over Time?

The first time critical thinking was documented is believed to be in the teachings of Socrates , recorded by Plato. But throughout history, the definition has changed.

Today it is best understood by philosophers and psychologists and it’s believed to be a highly complex concept. Some insightful modern-day critical thinking definitions include :

• “Reasonable, reflective thinking that is focused on deciding what to believe or do.”
• “Deciding what’s true and what you should do.”

The Importance Of Critical Thinking

Why is critical thinking important? Good question! Here are a few undeniable reasons why it’s crucial to have these skills.

1. Critical Thinking Is Universal

Critical thinking is a domain-general thinking skill. What does this mean? It means that no matter what path or profession you pursue, these skills will always be relevant and will always be beneficial to your success. They are not specific to any field.

2. Crucial For The Economy

Our future depends on technology, information, and innovation. Critical thinking is needed for our fast-growing economies, to solve problems as quickly and as effectively as possible.

3. Improves Language & Presentation Skills

In order to best express ourselves, we need to know how to think clearly and systematically — meaning practice critical thinking! Critical thinking also means knowing how to break down texts, and in turn, improve our ability to comprehend.

4. Promotes Creativity

By practicing critical thinking, we are allowing ourselves not only to solve problems but also to come up with new and creative ideas to do so. Critical thinking allows us to analyze these ideas and adjust them accordingly.

5. Important For Self-Reflection

Without critical thinking, how can we really live a meaningful life? We need this skill to self-reflect and justify our ways of life and opinions. Critical thinking provides us with the tools to evaluate ourselves in the way that we need to.

6. The Basis Of Science & Democracy

In order to have a democracy and to prove scientific facts, we need critical thinking in the world. Theories must be backed up with knowledge. In order for a society to effectively function, its citizens need to establish opinions about what’s right and wrong (by using critical thinking!).

Benefits Of Critical Thinking

We know that critical thinking is good for society as a whole, but what are some benefits of critical thinking on an individual level? Why is critical thinking important for us?

1. Key For Career Success

Critical thinking is crucial for many career paths. Not just for scientists, but lawyers , doctors, reporters, engineers , accountants, and analysts (among many others) all have to use critical thinking in their positions. In fact, according to the World Economic Forum, critical thinking is one of the most desirable skills to have in the workforce, as it helps analyze information, think outside the box, solve problems with innovative solutions, and plan systematically.

2. Better Decision Making

There’s no doubt about it — critical thinkers make the best choices. Critical thinking helps us deal with everyday problems as they come our way, and very often this thought process is even done subconsciously. It helps us think independently and trust our gut feeling.

3. Can Make You Happier!

While this often goes unnoticed, being in touch with yourself and having a deep understanding of why you think the way you think can really make you happier. Critical thinking can help you better understand yourself, and in turn, help you avoid any kind of negative or limiting beliefs, and focus more on your strengths. Being able to share your thoughts can increase your quality of life.

4. Form Well-Informed Opinions

There is no shortage of information coming at us from all angles. And that’s exactly why we need to use our critical thinking skills and decide for ourselves what to believe. Critical thinking allows us to ensure that our opinions are based on the facts, and help us sort through all that extra noise.

5. Better Citizens

One of the most inspiring critical thinking quotes is by former US president Thomas Jefferson: “An educated citizenry is a vital requisite for our survival as a free people.” What Jefferson is stressing to us here is that critical thinkers make better citizens, as they are able to see the entire picture without getting sucked into biases and propaganda.

6. Improves Relationships

While you may be convinced that being a critical thinker is bound to cause you problems in relationships, this really couldn’t be less true! Being a critical thinker can allow you to better understand the perspective of others, and can help you become more open-minded towards different views.

7. Promotes Curiosity

Critical thinkers are constantly curious about all kinds of things in life, and tend to have a wide range of interests. Critical thinking means constantly asking questions and wanting to know more, about why, what, who, where, when, and everything else that can help them make sense of a situation or concept, never taking anything at face value.

8. Allows For Creativity

Critical thinkers are also highly creative thinkers, and see themselves as limitless when it comes to possibilities. They are constantly looking to take things further, which is crucial in the workforce.

9. Enhances Problem Solving Skills

Those with critical thinking skills tend to solve problems as part of their natural instinct. Critical thinkers are patient and committed to solving the problem, similar to Albert Einstein, one of the best critical thinking examples, who said “It’s not that I’m so smart; it’s just that I stay with problems longer.” Critical thinkers’ enhanced problem-solving skills makes them better at their jobs and better at solving the world’s biggest problems. Like Einstein, they have the potential to literally change the world.

10. An Activity For The Mind

Just like our muscles, in order for them to be strong, our mind also needs to be exercised and challenged. It’s safe to say that critical thinking is almost like an activity for the mind — and it needs to be practiced. Critical thinking encourages the development of many crucial skills such as logical thinking, decision making, and open-mindness.

11. Creates Independence

When we think critically, we think on our own as we trust ourselves more. Critical thinking is key to creating independence, and encouraging students to make their own decisions and form their own opinions.

12. Crucial Life Skill

Critical thinking is crucial not just for learning, but for life overall! Education isn’t just a way to prepare ourselves for life, but it’s pretty much life itself. Learning is a lifelong process that we go through each and every day.

How to Think Critically

Now that you know the benefits of thinking critically, how do you actually do it?

How To Improve Your Critical Thinking

• Define Your Question: When it comes to critical thinking, it’s important to always keep your goal in mind. Know what you’re trying to achieve, and then figure out how to best get there.
• Gather Reliable Information: Make sure that you’re using sources you can trust — biases aside. That’s how a real critical thinker operates!
• Ask The Right Questions: We all know the importance of questions, but be sure that you’re asking the right questions that are going to get you to your answer.
• Look Short & Long Term: When coming up with solutions, think about both the short- and long-term consequences. Both of them are significant in the equation.
• Explore All Sides: There is never just one simple answer, and nothing is black or white. Explore all options and think outside of the box before you come to any conclusions.

How Is Critical Thinking Developed At School?

Critical thinking is developed in nearly everything we do. However, much of this important skill is encouraged to be practiced at school, and rightfully so! Critical thinking goes beyond just thinking clearly — it’s also about thinking for yourself.

When a teacher asks a question in class, students are given the chance to answer for themselves and think critically about what they learned and what they believe to be accurate. When students work in groups and are forced to engage in discussion, this is also a great chance to expand their thinking and use their critical thinking skills.

How Does Critical Thinking Apply To Your Career?

Once you’ve finished school and entered the workforce, your critical thinking journey only expands and grows from here!

Impress Your Employer

Employers value employees who are critical thinkers, ask questions, offer creative ideas, and are always ready to offer innovation against the competition. No matter what your position or role in a company may be, critical thinking will always give you the power to stand out and make a difference.

Careers That Require Critical Thinking

Some of many examples of careers that require critical thinking include:

• Human resources specialist
• Marketing associate
• Business analyst

Truth be told however, it’s probably harder to come up with a professional field that doesn’t require any critical thinking!

Photo by  Oladimeji Ajegbile  from  Pexels

What is someone with critical thinking skills capable of doing.

Someone with critical thinking skills is able to think rationally and clearly about what they should or not believe. They are capable of engaging in their own thoughts, and doing some reflection in order to come to a well-informed conclusion.

A critical thinker understands the connections between ideas, and is able to construct arguments based on facts, as well as find mistakes in reasoning.

The Process Of Critical Thinking

The process of critical thinking is highly systematic.

What Are Your Goals?

Critical thinking starts by defining your goals, and knowing what you are ultimately trying to achieve.

Once you know what you are trying to conclude, you can foresee your solution to the problem and play it out in your head from all perspectives.

What Does The Future Of Critical Thinking Hold?

The future of critical thinking is the equivalent of the future of jobs. In 2020, critical thinking was ranked as the 2nd top skill (following complex problem solving) by the World Economic Forum .

We are dealing with constant unprecedented changes, and what success is today, might not be considered success tomorrow — making critical thinking a key skill for the future workforce.

Why Is Critical Thinking So Important?

Why is critical thinking important? Critical thinking is more than just important! It’s one of the most crucial cognitive skills one can develop.

By practicing well-thought-out thinking, both your thoughts and decisions can make a positive change in your life, on both a professional and personal level. You can hugely improve your life by working on your critical thinking skills as often as you can.

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Overview of the Problem-Solving Mental Process

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

• Identify the Problem
• Define the Problem
• Form a Strategy
• Organize Information
• Allocate Resources
• Monitor Progress
• Evaluate the Results

Frequently Asked Questions

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution. In other instances, creativity and insight are the best options.

It is not necessary to follow problem-solving steps sequentially, It is common to skip steps or even go back through steps multiple times until the desired solution is reached.

In order to correctly solve a problem, it is often important to follow a series of steps. Researchers sometimes refer to this as the problem-solving cycle. While this cycle is portrayed sequentially, people rarely follow a rigid series of steps to find a solution.

The following steps include developing strategies and organizing knowledge.

1. Identifying the Problem

While it may seem like an obvious step, identifying the problem is not always as simple as it sounds. In some cases, people might mistakenly identify the wrong source of a problem, which will make attempts to solve it inefficient or even useless.

Some strategies that you might use to figure out the source of a problem include :

• Asking questions about the problem
• Breaking the problem down into smaller pieces
• Looking at the problem from different perspectives
• Conducting research to figure out what relationships exist between different variables

2. Defining the Problem

After the problem has been identified, it is important to fully define the problem so that it can be solved. You can define a problem by operationally defining each aspect of the problem and setting goals for what aspects of the problem you will address

At this point, you should focus on figuring out which aspects of the problems are facts and which are opinions. State the problem clearly and identify the scope of the solution.

3. Forming a Strategy

After the problem has been identified, it is time to start brainstorming potential solutions. This step usually involves generating as many ideas as possible without judging their quality. Once several possibilities have been generated, they can be evaluated and narrowed down.

The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences. Common problem-solving strategies include heuristics and algorithms.

• Heuristics are mental shortcuts that are often based on solutions that have worked in the past. They can work well if the problem is similar to something you have encountered before and are often the best choice if you need a fast solution.
• Algorithms are step-by-step strategies that are guaranteed to produce a correct result. While this approach is great for accuracy, it can also consume time and resources.

Heuristics are often best used when time is of the essence, while algorithms are a better choice when a decision needs to be as accurate as possible.

4. Organizing Information

Before coming up with a solution, you need to first organize the available information. What do you know about the problem? What do you not know? The more information that is available the better prepared you will be to come up with an accurate solution.

When approaching a problem, it is important to make sure that you have all the data you need. Making a decision without adequate information can lead to biased or inaccurate results.

5. Allocating Resources

Of course, we don't always have unlimited money, time, and other resources to solve a problem. Before you begin to solve a problem, you need to determine how high priority it is.

If it is an important problem, it is probably worth allocating more resources to solving it. If, however, it is a fairly unimportant problem, then you do not want to spend too much of your available resources on coming up with a solution.

At this stage, it is important to consider all of the factors that might affect the problem at hand. This includes looking at the available resources, deadlines that need to be met, and any possible risks involved in each solution. After careful evaluation, a decision can be made about which solution to pursue.

6. Monitoring Progress

After selecting a problem-solving strategy, it is time to put the plan into action and see if it works. This step might involve trying out different solutions to see which one is the most effective.

It is also important to monitor the situation after implementing a solution to ensure that the problem has been solved and that no new problems have arisen as a result of the proposed solution.

Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies .

7. Evaluating the Results

After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem. This evaluation might be immediate, such as checking the results of a math problem to ensure the answer is correct, or it can be delayed, such as evaluating the success of a therapy program after several months of treatment.

Once a problem has been solved, it is important to take some time to reflect on the process that was used and evaluate the results. This will help you to improve your problem-solving skills and become more efficient at solving future problems.

A Word From Verywell​

It is important to remember that there are many different problem-solving processes with different steps, and this is just one example. Problem-solving in real-world situations requires a great deal of resourcefulness, flexibility, resilience, and continuous interaction with the environment.

Get Advice From The Verywell Mind Podcast

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You can become a better problem solving by:

• Practicing brainstorming and coming up with multiple potential solutions to problems
• Being open-minded and considering all possible options before making a decision
• Breaking down problems into smaller, more manageable pieces
• Asking for help when needed
• Researching different problem-solving techniques and trying out new ones
• Learning from mistakes and using them as opportunities to grow

It's important to communicate openly and honestly with your partner about what's going on. Try to see things from their perspective as well as your own. Work together to find a resolution that works for both of you. Be willing to compromise and accept that there may not be a perfect solution.

Take breaks if things are getting too heated, and come back to the problem when you feel calm and collected. Don't try to fix every problem on your own—consider asking a therapist or counselor for help and insight.

If you've tried everything and there doesn't seem to be a way to fix the problem, you may have to learn to accept it. This can be difficult, but try to focus on the positive aspects of your life and remember that every situation is temporary. Don't dwell on what's going wrong—instead, think about what's going right. Find support by talking to friends or family. Seek professional help if you're having trouble coping.

Davidson JE, Sternberg RJ, editors.  The Psychology of Problem Solving .  Cambridge University Press; 2003. doi:10.1017/CBO9780511615771

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. Published 2018 Jun 26. doi:10.3389/fnhum.2018.00261

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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Everyday problem solving across the adult life span: solution diversity and efficacy

Everyday problem solving involves examining the solutions that individuals generate when faced with problems that take place in their everyday experiences. Problems can range from medication adherence and meal preparation to disagreeing with a physician over a recommended medical procedure or compromising with extended family members over where to host Thanksgiving dinner. Across the life span, research has demonstrated divergent patterns of change in performance based on the type of everyday problems used as well as based on the way that problem-solving efficacy is operationally defined. Advancing age is associated with worsening performance when tasks involve single-solution or fluency-based definitions of effectiveness. However, when efficacy is defined in terms of the diversity of strategies used, as well as by the social and emotional impact of solution choice on the individual, performance is remarkably stable and sometimes even improves in the latter half of life. This article discusses how both of these approaches to everyday problem solving inform research on the influence that aging has on everyday functioning.

Introduction

As mentioned in many chapters in this review volume, a common theme of the cognitive aging literature is a steady decline in functioning. As we get older, we experience changes in processing speed, 1 – 3 memory, 4 reasoning, 5 attention, 6 , 7 and executive functioning. 8 – 10 Underlying such decline is a series of structural changes in the brain 11 , 12 as well as shifts in what motivates us to think and act as we grow older. 13 – 15 Despite these declines, older adults are often autonomous, independent, and well adjusted. They live full lives and occupy as many roles in society as younger individuals, if not more roles, and they are relied upon as authority figures—leaders, advisors, employers, parents, and grandparents. This divergence between declines in lab-assessed cognitive functioning and maintained interpersonal influence is what fuels research on everyday problem solving across the adult half of the life span. 16 , 17 The need to assess everyday functioning independently of traditional measures of primary mental abilities led to the creation of everyday problem solving batteries that displayed higher levels of ecological validity, more closely resembling challenges that are part of our day-to-day existence. Research in this field focuses on defining the conditions under which older adults may have difficulties with these problems (e.g., physical limitations and comprehension of sophisticated instructions) so that interventions can be established to ameliorate such difficulties and promote a higher quality of life. In addition, research in this field also focuses on examining how those processes that we use to solve problems change across the adult life span and lead us to implement different types of strategies based upon the goals that we set at each stage of life. 18 , 19 Here, research is reviewed that discusses the challenges faced by older individuals when managing everyday problems as well as the differences that have been found in how young and older adults approach the process of solving everyday problems.

Everyday problems are the circumstances that we find ourselves in on a daily basis that involve using the skills, accumulated knowledge, and resources (e.g., time, money, and friends) that we have available to us to reach our goals and to side step obstacles to these goals. 17 Everyday problems vary in terms of their problem space, or the possible solutions that an individual can reach given the contextual features and demands of the situation. 16 Everyday problems sometimes have a clear outcome, or goal state, that all individuals will work toward. For instance, if you return to your automobile at the airport to find that you have a flat tire, the steps that are required to effectively resolve the problem so that you can be on your way are quite clear. Success depends upon your ability to implement these steps (e.g., use of physical strength to remove lug nuts). On the other hand, everyday problems sometimes create obstacles that cannot be directly removed and require a careful balance of knowing not just what to do but when to do it. For example, should you find yourself in a disagreement with your partner on what to give your child as a gift on a birthday, you can each give the child your respective preferred gifts. However, how will you resolve the negativity that emerged as a result of conflicting preferences? What if you have a limited number of resources to devote to a gift and a compromise is necessary to resolve the conflict? If you have to involve others in the problem-solving process, it is challenging to ensure that all parties have the same goals in mind. Moreover, you cannot proceed forward to acquire the gift until you have buy-in from others. When problems are ill-defined, the timing of your actions is important because you may have to refrain from acting until a negotiation can take place. In such a situation, it is important to recognize how to regulate your own emotions and how to influence the emotions and thought processes of others. 18

In this review, how everyday problem solving changes across the adult half of the life span will be discussed. Included is (a) a description of the methods used to assess everyday problem-solving performance and the diversity in findings that emerges when age's impact on everyday problem solving is gauged using well-defined versus ill-defined problems as well as different operational definitions of efficacy, (b) a description of the contextual factors that lead to age differences in everyday problem solving, and (c) a brief assessment of the future directions of the field.

Assessing age differences in everyday problem-solving performance

As mentioned earlier, decades of research on cognitive aging demonstrate gradual decline in functioning over time. This decline, however, runs counter to the notion that with age comes wisdom, or at least an accumulation of experiences that can help us determine how to continue to function when faced with problems. Baltes referred to these divergent trends as multidirectionality, and he believed that two distinct systems of cognition existed to capture these trends: pragmatic knowledge and structural mechanics. 20 Accumulated experience or pragmatic knowledge (sometimes called tacit knowledge or crystallized intelligence) continues to grow throughout the life span given the novel circumstances and ever-expanding culture to which we are exposed year by year. Conversely, the hard-wired, biologically determined mechanisms that support cognition (sometimes called fluid intelligence) slowly degrade as our cells and tissues wear out over time. Key to successful aging is how the change that takes place in these two systems balance against one another. 21 – 23 Ultimately, each person has a limited pool of resources to devote to all aspects of their life at any given moment. 20 Consequently, throughout the life span, we set goals for ourselves that shape our behavior by prioritizing some pursuits over others. This selection process limits the number of goals that we consider at any given stage of our life so as to make it possible to optimize the investment of our resources to maintain the greatest level of successful functioning as is possible. 20 With respect to everyday problem solving, this poses some interesting questions: (a) To what extent does decline in cognitive functioning (especially rooted in one's neural mechanics) affect the resources that are available to individuals in the latter half of life when faced with complex everyday problems that are vital to autonomous functioning, and (b) How does one's changing goals and accumulated experience across the life span influence the process by which we solve problems? These two questions have dominated research on everyday problem solving and aging over the past 25 years.

Consistent with the need to map cognitive decline onto everyday problem solving, many everyday problem-solving tasks consist of a pool of well-defined problems from multiple domains (e.g., nutrition, health, and finance) that reflect the activities that an autonomous individual will engage in when caring for themselves. 24 A well-defined problem is a problem that has a constrained problem space (i.e., number of possible responses limited by the features of the question asked) with a single correct solution. For instance, the Everyday Cognition Battery (ECB) includes items that ask participants to compare the nutritional value of two brands of chili. 25 Participants are asked to use nutrition labels to determine which brand has less fat and to compare the statistics provided on each label for each of the other listed categories of dietary information. They might also be asked specific questions about what the categories listed on the labels refer to as a way to assess the participants' general knowledge about food labels. Additional items in the battery focus on medication use and understanding financial information. Overall, the problems included in the ECB capture functioning that contributes to many of the domains found in the assessment of Instrumental Activities of Daily Living. 26 Studies using this battery or similar tasks with similar well-defined problems demonstrate decline in everyday functioning with advancing age. 27 Also, performance on the different components of the battery (e.g., everyday inductive reasoning or everyday knowledge) are significantly correlated with performance on corresponding psychometric tests of intelligence, 28 like lab-based assessments of inductive reasoning and verbal knowledge commonly used to track intelligence. 29 However, performance on the practical problems included in the ECB better predicts actual everyday functioning than does performance on the standard psychometric tests of intelligence. Overall, well-defined problems are used to trace how age-related cognitive decline affects the specific abilities that are vital to maintaining an individual's autonomy over and above those abilities measured by tests of primary mental abilities. 24 , 28 , 30 Often, researchers who use tasks that include well-defined everyday problems are trying to replicate specific activities from everyday life within the lab to systematically examine where functional deficits may occur. These tasks provide useful information as to which skills might be most affected in an individual, 31 opening up the possibility for future skills training geared toward forestalling further losses. 32 , 33

In addition to assessing individuals' ability to generate the single correct solution found in each well-defined everyday problem, other researchers assess everyday problem-solving performance by posing ill-defined hypothetical problems and counting the number of safe and effective solutions that can be generated by each participant. In an ill-defined problem, participants are asked to identify all of the ways that they might overcome an obstacle to a goal to reach an acceptable outcome. 34 , 35 The participants' solutions are then examined by coders to ensure that they are in fact safe and effective ways to resolve the problem before being tallied as an indicator of everyday problem-solving ability. A sample problem from such a test might ask the participants to consider ways in which a man with heart problems might still be able to complete summer maintenance and landscaping duties around his house even though his doctor has told him to refrain from strenuous physical activity and even though he does not have enough money to hire someone to do the work for him. 36 Researchers use everyday problem-solving assessments that consist of ill-defined problems in order to allow participant-specific experiences to inform the solutions that are generated. For instance, suppose that one is asked to balance a checkbook in a well-defined everyday problem-solving task, this activity requires that the individual demonstrate addition and subtraction skills. If an ill-defined problem involved balancing one's checkbook or managing finances, then recommending the addition of deposits and subtraction of expenditures would be an effective solution. However, recommending that one seek assistance from someone who has experience balancing a checkbook would also be an effective solution. Ultimately, tasks using ill-defined problems have the potential to capture other solutions that a person may find that go beyond the most common strategy for resolving the issue at hand.

From young adulthood until middle age, the fluency of solution generation increases, possibly reflecting the appropriate balance between gains stemming from pragmatic life experience and only minimal structural or neurological decline. However, performance declines slightly in one's 50s and throughout the remainder of one's years. 35 Similarly, when social problem solving was examined via ill-defined problems, again an inverted U-shaped function characterized performance, with solution fluency peaking in one's 40s and 50s, and declining thereafter. 37 This finding is important because perceived quality of life is closely linked to one's ability to function independently 38 – 40 and solve everyday problems that might emerge on occasion 41 , 42 that are both linked to mortality. 43 – 45 Despite there being numerous studies that link advancing age to declines in everyday problem-solving ability, 46 , 47 other studies have identified areas in which we improve in everyday problem solving with age. Studies that do not demonstrate the similar levels of age-related decline in problem-solving performance often rely on an operational definition of problem solving efficacy that differs from a focus on solution fluency (i.e., the number of safe and effective solutions generated). Table 1 includes some of the ways that researchers have defined everyday problem-solving effectiveness.

Operationalizing effective everyday problem solving

Everyday problem-solving performance dependent on manner of assessment

What defines success when solving everyday problems? In the aforementioned studies, when faced with a well-defined problem, success was based on whether the participant provided the single best solution. When faced with an ill-defined problem, success was based on the overall number of safe and effective solutions that the individual offered as potential ways of managing the problem. In general, with these definitions of success, advancing age is associated with a decline in everyday problem solving performance. 46 Although these definitions of effectiveness provide a useful metric for problem solving success, they are not without their limitations. The one-solution definition of success assumes that there may only be one way to solve a well-defined problem and that such problems are generally solved in isolation instead of with the assistance of others or with supplemental information. Additionally, the solution-fluency definition of success assumes that the solutions that are generated reflect the maximum number of solutions accessible to the participants when in actuality they may reflect those solutions that the participants believed to be most relevant to or efficacious for a given problem.

When you examine the actual strategies that young and older individuals use (or recommend) to solve problems, older adults may fare better than expected because the previously mentioned techniques for assessing everyday problem-solving performance underestimate the value of the behaviors evinced by older adults when they are coping with an everyday problem. 17 , 18 Specifically, the conventional ways of operationalizing everyday problem solving success fail to account for the quality of individual solutions that are generated. They also do not account for the evolving nature of the everyday problem solving process, including the temporal and environmental limitations on direct action that might be imposed on the problem solver by the problem space. Finally, they ignore the impact that nominated solutions have on the participants' well-being and on their ability to meet the goals that they have set for resolving the problem. Given these limitations, additional definitions of everyday problem-solving success have emerged in order to broaden the scope with which age differences in the everyday problem-solving process are examined.

For instance, Cornelius and Caspi defined everyday problem solving success in terms of the degree to which participants' recommended solutions matched those of an expert panel consisting of developmental psychologists as well as young, middle-aged, and older adult lay people. They asked participants ranging in age from 20 to 78 years to consider 48 hypothetical, ill-defined problems from six domains of everyday functioning (i.e., family, friend, work, home, consumer, and information gathering) included in their Everyday Problem Solving Inventory (EPSI). 48 Participants indicated the extent to which they might use each of four specific strategies, tailored to each problem, in an attempt to reach a resolution: purposeful action (self-initiated action to directly resolve the problem), cognitive analysis (planning action and thinking about the situation to better understand it), passive-dependent behavior (doing nothing to change the situation or relying on others to step in), and avoidant thinking and denial (distracting one's attention away from the problem, avoiding responsibility for the problem, or denying one's emotions). Other studies conducted at this point in time were also relying on similar coping-based techniques for operationalizing the diversity of problem-solving strategies that may be employed to manage stressors like those in the EPSI. 49 , 50 After the participants responded, their recommended strategies were compared to those selected by an expert panel as ideal, and an effectiveness correlation was calculated and examined by age group. Overall, older individuals chose strategies that more closely matched those recommended by the expert panel than did younger age groups. This finding runs counter to previous findings that have been discussed demonstrating that problem-solving ability peaks in mid-life and then declines.

This age-related enhancement in everyday problem solving was later replicated using the same set of problems from the EPSI, parsimoniously redistributing them into achievement-oriented and interpersonal domains. 51 Again, older adults were more effective than young adults in their overall choice of strategies for solving everyday problems. Moreover, older adults were more effective than young adults in choosing strategies to resolve hypothetical social conflicts (e.g., how to react when your peers gossip about one of your closest friends). The major reason for this outcome is that older adults were more likely to implement combinations of strategies that included both problem-focused solutions (e.g., purposeful action) and emotion-focused solutions (avoidance and passive dependence). As had been noted by Blanchard-Fields and her colleagues in prior research, older adults approach everyday problems involving interpersonal conflict in ways that are fundamentally different from young adults and in ways that possibly reflect age-appropriate differences in social motivation and experience that guide older adults to be more mindful of the emotions evoked by problems. 19 , 52

Although older adults are less accurate than young adults when solving well-defined instrumental everyday problems and less fluent when generating solutions for ill-defined everyday problems in tasks that do not recognize the value of emotion recognition in the problem-solving process, 46 older adults display a consistent advantage over young adults when problem solving success is defined in terms of one's ability to implement a diverse repertoire of strategies that meet the practical and emotional challenges created by problems. 18 This divergence in outcomes emerges because of the differences that exist in the two dominant approaches to research on everyday problem solving and aging. The method of investigation used, including the operational definition of problem-solving success, influences the conclusions that are drawn about how everyday problem solving performance changes across the adult half of the life span. This can make it quite challenging to compare outcomes across tasks. 53 Ultimately, though, each technique seeks to characterize the diversity of solutions offered by the population to manage everyday problems. Errors that individuals make while completing well-defined problems can help inform the research and development conducted by those who design consumer products, financial forms, and even home environments by specifying which parameters need to be changed to promote a more user friendly experience for people of all ages. Additionally, the breadth of emotion-focused coping strategies offered by individuals facing challenging interpersonal conflicts can be used to develop age-specific norms that can inform mental health professionals of those strategies that would be most relevant to patients at different points in their life. In their own ways, each technique strives to add more information to the existing literature on ways that people of all ages can elevate their sense of well-being while continuing to maintain their autonomy and social functioning.

Contextual factors that contribute to age differences in everyday problem solving

Over the past two decades, researchers have recognized that everyday problem solving can be influenced by many person-specific (e.g., sensory abilities and level of cognitive functioning) and age-typical (e.g., communion-oriented goals or time constraints imposed by thoughts about the end of life) contextual factors. Consequently, the literature is replete with examples of studies that attempt to measure the correlational impact of contextual factors on everyday functioning or that directly manipulate context to track how such interventions affect solution quality and strategy preference. These studies are valuable to the field because they inform practitioners (e.g., medical doctors, nurses, rehabilitation therapists, mental health professionals, and financial advisors) about the roles that cognitive ability and personal motivation play in driving adult decision making. Earlier, it was already noted that cognitive functioning predicts everyday problem-solving performance. 25 , 28 , 33 In fact, recent research suggests that individual differences in cognitive functioning mediate the relationship between poor health status and poor everyday problem-solving performance. 47 Some possible factors that underlie this mediation effect include wide variation (or inconsistency) in response time and age-associated decline in sensory abilities. 54 – 56 These findings tie back to Baltes' hypothesis that we become most susceptible to functional deficits in old age when our neurological architecture degrades to the point where we have difficulty implementing the knowledge that we have gained from our past experiences as we cope with current obstacles to our goals. 20 Consistent with the idea that our own personal goals and our appraisals of problems matter and shape our choices, other researchers have proceeded forward knowing that, although cognitive ability can factor into everyday problem-solving performance, personal relevance and social context also influence how we solve everyday problems. Figure 1 illustrates the mediating role that social context can have on everyday problem-solving performance.

Contextual factors that influence solution implementation in everyday problem-solving tasks.

When faced with a challenge that is not personally meaningful to us, it is reasonable to expect that our feelings of self-efficacy toward our solutions might be less than they would have otherwise been if we were faced with a problem that was more relevant to our own personal history. This prediction is supported by the work of Artistico et al ., who identified that age differences in everyday problem-solving performance map on to the divergent feelings of self-efficacy held by young and older adults when solving problems that either were age relevant or were not relevant to their own age group. 57 , 58 Problems that are more relevant to our current stage of life might be easier to resolve because (a) the problem's context may be more familiar to use, (b) solutions to past similar problems are still accessible, and (c) our peers may also be familiar with these problems and could offer instrumental and emotional support. Intuitively, how much personal experience we have with a given problem should predict how successful we are at solving it. However, Berg et al . have found that experience with the problem itself matters less in producing age differences in everyday problem solving than does the heuristic-oriented (or experiential-based) reasoning implemented by older adults and not younger adults when completing problem solving tasks. 59 Specifically, Berg et al . demonstrated that older adults may be less motivated than young adults to produce as exhaustive of a list of potential solutions to problems or to consider as much information when generating solutions. This behavioral tendency of older adults has appeared in decision making research over the past 20 years and is discussed throughout this review volume. Ultimately, future research will continue to examine whether this practice is being driven by cognitive decline or by a fundamental shift in the reward structure that motivates decisions in the latter half of life. 60 – 62

The impact that personal relevance has on everyday problem solving may stem from how it facilitates several other appraisal processes that force us to examine the contextual features of problems in more details. Specifically, we have to assess what may be the source of a problem (e.g., domain and cause), our goals for coping with the problem, and the types of solutions that may lead to the best outcomes for the problem. Blanchard-Fields and colleagues have identified that younger and older adults choose similar forms of purposeful action- and planning-oriented strategies (also known as problem-focused strategies) when faced with instrumental problems, or problems that merely present some obstacle to the individual who is trying to achieve some personal goal that does not involve other people or relationships, neither directly nor indirectly. 18 , 63 This finding is not surprising given that it is most adaptive to combat the source of the problem directly in these types of situations (e.g., a flat tire on a car or a broken iPod). 64 Interestingly, younger adults are more likely than older adults to use emotion-focused strategies when faced with instrumental problems. 63 This may occur because young people do not have the same personal freedom (e.g., time constraints) and monetary resources at their disposal as older individuals do to invest in clearing obstacles to achievement-oriented problems. If you cannot do something to resolve the problem yourself, you may have to depend on others for assistance. Consequently, passive dependence or attempts to avoid or deny the existence of the obstacle can be an effective way to reduce the disappointment or frustration that one experiences when a goal is thwarted. 18 Developmentally, we would expect young and older adults to offer different solutions to instrumental problems.

Likewise, when faced with interpersonal problems, we might predict that how one responds may depend upon where they currently fall along the developmental spectrum. Early in life, individuals are focused on gathering information, seeking novel experiences, and meeting new people. In the latter half of life, however, the focus shifts toward investing resources in our current relationships to maintain strong socioemotional bonds. 15 , 64 This means that young adults have more social capital to spare and can afford to engage in more argumentative or confrontational strategies for resolving interpersonal problems than can older adults. 65 Whereas young adults focus on balancing short-term negativity with long-term happiness, older adults are focused on being happy today. Simply put, older adults are more likely than young adults to focus on strategies that squelch those negative emotions that are toxic or threaten relationships because they do not have as much time left in life to enjoy these relationships. 15 , 18 For example, in a seminal paper in everyday problem solving and aging, Blanchard-Fields and colleagues found that older adults were more likely thanyoung adults to engage inavoidant-denial strategies when faced with interpersonal problems that were emotionally evocative. 66 Older adults appear to be more keenly aware of when it is important to step away from a conflict to cool off and when it is valuable to delay reacting so as to avoid from fanning the flames. 52 , 67 Consistent with this interpretation, older adults have been found to experience less anger during interpersonal conflicts. 68 , 69 More-over, from middle adulthood through old age, there is a greater emphasis placed on secondary control striving, or the need to internally regulate our reactivity to an environment that might fall outside of our control. 70 With respect to interpersonal everyday problems, the latter half of life is when we realize that attempting to change the behaviors of others might be counterproductive because doing so might exacerbate conflict. A substantial component of this is recognizing that interpersonal harmony requires working within the boundaries of relationships and considering the mutual goals that we have with our relationship partners.

Future directions

The research reviewed up to this point has highlighted how the methods used to assess everyday problem solving contribute to age differences in everyday problem solving performance. It has also presented some of the factors that are responsible for eliciting age differences in strategy selection when researchers focus on the dynamics of how young and older adults react to everyday problems. With the emergence of socioemotional selectivity theory in cognitive aging, there has been a renewed focus on the role that age differences in goals play in motivating everyday decisions. 15 Specifically, an increased emphasis has been placed on trying to gain a deeper understanding of the ways that emotion regulatory and relational communion goals drive older adults' behavioral tendencies when faced with stress or everyday problems. Strough, Berg, and Sansone were among the first to provide evidence that young and older adults approached interpersonal interactions with different goal sets in mind. 71 Their research suggested that older adults were more supportive of social others than were young adults when pursuing the resolution to everyday problems. They interpreted this to suggest that older adults were more focused on generativity, whereas young adults were focused on independence. What is most remarkable about this finding is that, in old age, when individuals face the greatest potential for cognitive and physical decline as well as thwarted instrumental goals, they realign their priorities in order to provide support to their friends and family. Future research in this field will examine how older adults capitalize on their interpersonal focus to live happy and healthy lives. 72 It will also characterize the relational contexts under which older adults are most at risk for stress or which predispose older adults to health problems.

Emerging from the discussion on how we should define successful everyday problem solving was the recognition that individuals would experience the greatest sense of well-being when they selected problem solving strategies that matched their personal goals for the situation in which they found themselves. 18 , 71 , 73 In other words, if your chosen course of action allowed you to meet your goal for the problem, then you will be successful at resolving that problem. Although shockingly simple in theory, in practice, this perspective creates some challenging methodological and statistical hurdles for the researcher to negotiate. For instance, if you want to assess the match between goals and strategies in real time, you have to collect information on the participant's current goals, carefully distinguishing between short-term interests and longer-term life philosophies. Next, you have to wait for a problem to arise and then track how the participant resolves it. If the problem involves someone else, then you have to determine if there is a match between the goals of both parties involved and then examine the strategies of each individual to see how they contribute to individual and collective goals. Time-sampling studies, which ask people to report their goals, the obstacles that they experience to their goals, their emotional reactions to such obstacles, as well as the strategies that they are using to manage these obstacles are currently in progress. 74 Using archival data from a study in which participants ranging in age from 15 to 84 years were asked to discuss a problem from their own lives, Hoppmann, Coats, and Blanchard-Fields found that younger individuals were most likely to match autonomy goals (e.g., independence of action) with self-focused strategies, whereas older adults matched generativity goals with other-focused strategies. 75 These findings highlight the importance of considering goals when trying to account for why young and older adults may arrive at different resolutions to their problems.

Although numerous studies have examined the types of problem- and emotion-focused coping strategies that young and older adults endorse when faced with everyday problems, few studies have examined the interpersonal interactions that occur between individuals as they collaboratively solve everyday problems. As mentioned earlier, older adults display passive dependent strategies at times during a conflict when action may worsen the negativity experienced by both interaction partners, whereas young adults are willing to be confrontational. For instance, when working with a friend to generate as many solutions as possible to hypothetical interpersonal problems, older adults were more likely than young adults to recommend help seeking and careful planning, whereas young adults were more likely to recommend verbally aggressive self-assertion. 76 In other words, when collaborating with a friend, older adults are more likely than young adults to agree that interpersonally destructive strategies are not the best way to resolve conflict. This may reflect a shared recognition in the importance of reducing the potential for making the problem worse. Aside from looking at the strategies nominated by collaborators, Berg et al . have also examined the ways that collaborators treat one another while working to solve problems. In a study examining how partners in older couples collaboratively coped with prostate cancer, husbands and wives both benefited emotionally from working with one another if they were satisfied with their marriage. 77 In a second study, middle-aged and older married couples were asked to discuss an ongoing conflict and to also collaborate with one another to complete an instrumental planning task. 78 Older couples experienced less negative affect during the conflict if they were satisfied with their marriage. However, contrary to the prediction that older couples may behave more passively toward one another during conflict, older couples did express negativity toward one another (especially wives) during the discussion of their conflict. Additionally, when working on the instrumental task, members of older adult couples were warm when attempting to exert control over their partner during the task. When taken together, these findings suggest that jointly reported marital satisfaction can be important for fostering collaborative efforts between partners when coping with health problems, resolving an interpersonal spat, and even when dealing with the daily chores and errands of everyday life. 79 Future research should continue to examine the dynamic role of partner involvement in everyday problem solving performance to identify which relationship factors are most valuable for predicting long-term health and well-being.

Conclusions

One of the central themes of research examining everyday problem solving across the life span has been to identify the trajectory of change in performance throughout the years as we gain experience and knowledge while simultaneously displaying cognitive and physical declines. The impact of cognitive decline on everyday problem solving is most evident when examining the outcomes of studies that use tasks consisting of well-defined problems. Studies using tasks consisting of ill-defined problems produce mixed evidence of both decline and maintenance, depending on the manner with which problem-solving success is operationally defined. Based on more recent findings, however, it is clear that those individuals in their latter half of life are motivated by interpersonal factors that are important to young people but just are not prioritized to the same degree. Future research needs to further clarify the role that interpersonal interaction plays in promoting successful everyday problem solving. Outside of the lab environment, older adults continue to make autonomous choices while also working interdependently with members of their social network. Although cognitive and physical decline are inevitable to some degree for all of us, it seems that a shared decision space between close partners may go a long way to promote sustained well-being, physical health, and everyday cognition.

Conflicts of interest The author declares no conflicts of interest.

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Global Cognition

Critical thinking in everyday life.

by Winston Sieck updated September 19, 2021

Have you ever been listening to one of your teacher’s lessons and thought that it had no relevance to your own life?

You’re not alone. Just about every student has felt the same way.

Sure, you use critical thinking skills in the classroom to solve word problems in math, write essays in English, and create hypotheses in science.

But how will you use critical thinking in everyday life?

First, keep in mind that critical thinking is simply a “deliberate thought process.”

Basically, it means that you are using reason and logic to come to a conclusion about an issue or decision you are tangling with.

And clear, sound reasoning is something that will help you every day.

To help you make the leap from classroom to real world, here are 3 concrete examples of critical thinking in everyday life.

Fake News vs. Real News

Take a moment to reflect on your media skills. Do you think you have what it takes to sort out a real news source from a piece of clever advertising?

According to a recent study from Stanford University, a whopping 82% of the teens surveyed could not distinguish between an ad labeled “sponsored content” and a legitimate news story.

Part of the problem may come from schools cutting back on formal instruction of critical thinking skills and an assumption that today’s “digital native” teens can automatically tell the difference without practice or instruction.

You are good at lots of things. But, you know, you’ve practiced those things you’re good at. So, how can you practice telling fact from fiction?

One way (outside of school) is to chat with your family and friends about media sources. Find out how they stay informed, and why they choose those outlets. Ask each other routine questions for evaluating sources .

Do your Friends Know Everything?

It’s tempting to believe that the world begins and ends with your friends. Don’t get me wrong. Friends are definitely important. However, it pays to reflect a little on how a group influences our lives.

To practice critical thinking in everyday life, take a close look at your group of friends. Are there things that are “forbidden” in your social circle? Are you expected to act a certain way, dress a certain way?

Think a certain way?

It’s natural that when a group defines something as “cool”, all the people in the group work to fit into that definition. Regardless of what they individually believe.

The problem is that virtually every situation can be defined in multiple ways. What is “dumb” to one person may be “cool” to another.

Develop your ability to redefine the way you see the world around you. On your own terms.

Find a time when your friend group sees the negative in a situation. Is there a positive way to view it instead? Or at least a way that makes it seem not quite so bad?

You may not be ready to speak up with your independent view. And that’s ok. Just practice thinking differently from the group to strengthen your mind.

Critical Thinking in the Driver’s Seat

One of the core critical thinking skills you need every day is the ability to examine the implications and consequences of a belief or action. In its deepest form, this ability can help you form your own set of beliefs in everything from climate change to religion.

But this skill can also save your life (and your car insurance rate) behind the wheel.

Imagine you are cruising down the freeway when your phone alerts you to an incoming text message. The ability to examine your potential actions and their accompanying consequences will help you make the best choice for how to handle the situation.

Do you look at the text and risk getting into an accident? Do you wait and risk not responding to an urgent matter? Or do you pull over to look at the text and risk being late for your appointment?

The same skill can be applied when you are looking for a place to park, when to pull onto a busy street, or whether to run the yellow light.

Better yet, the more practiced you are at looking at the implications of your driving habits, the faster you can make split second decisions behind the wheel.

Why Critical Thinking in Everyday Life Matters

Literally everyone can benefit from critical thinking because the need for it is all around us.

In a philosophical paper , Peter Facione makes a strong case that critical thinking skills are needed by everyone, in all societies who value safety, justice, and a host of other positive values:

“Considered as a form of thoughtful judgment or reflective decision-making, in a very real sense critical thinking is pervasive. There is hardly a time or a place where it would not seem to be of potential value. As long as people have purposes in mind and wish to judge how to accomplish them, as long as people wonder what is true and what is not, what to believe and what to reject, strong critical thinking is going to be necessary.”

So, in other words, as long as you remain curious, purposeful, and ambitious, no matter what your interests, you’re going to need critical thinking to really own your life.

About Winston Sieck

Dr. Winston Sieck is a cognitive psychologist working to advance the development of thinking skills. He is founder and president of Global Cognition, and director of Thinker Academy .

Reader Interactions

July 27, 2019 at 7:20 am

Wonderful article.. Useful in daily life… I have never imagined the way critical thinking is useful to make judgments

December 9, 2020 at 9:38 pm

My name is Anthony Lambert I am student at miller Motte. Critical Thinking is one my classes. I thank you for giving me the skills of critical thinking.

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50 Problem-Solving and Critical Thinking Examples

Critical thinking and problem solving are essential skills for success in the 21st century. Critical thinking is the ability to analyze information, evaluate evidence, and draw logical conclusions. Problem solving is the ability to apply critical thinking to find effective solutions to various challenges. Both skills require creativity, curiosity, and persistence. Developing critical thinking and problem solving skills can help students improve their academic performance, enhance their career prospects, and become more informed and engaged citizens.

Sanju Pradeepa

In today’s complex and fast-paced world, the ability to think critically and solve problems effectively has become a vital skill for success in all areas of life. Whether it’s navigating professional challenges, making sound decisions, or finding innovative solutions, critical thinking and problem-solving are key to overcoming obstacles and achieving desired outcomes. In this blog post, we will explore problem-solving and critical thinking examples.

Table of Contents

Developing the skills needed for critical thinking and problem solving.

It is not enough to simply recognize an issue; we must use the right tools and techniques to address it. To do this, we must learn how to define and identify the problem or task at hand, gather relevant information from reliable sources, analyze and compare data to draw conclusions, make logical connections between different ideas, generate a solution or action plan, and make a recommendation.

The first step in developing these skills is understanding what the problem or task is that needs to be addressed. This requires careful consideration of all available information in order to form an accurate picture of what needs to be done. Once the issue has been identified, gathering reliable sources of data can help further your understanding of it. Sources could include interviews with customers or stakeholders, surveys, industry reports, and analysis of customer feedback.

After collecting relevant information from reliable sources, it’s important to analyze and compare the data in order to draw meaningful conclusions about the situation at hand. This helps us better understand our options for addressing an issue by providing context for decision-making. Once you have analyzed the data you collected, making logical connections between different ideas can help you form a more complete picture of the situation and inform your potential solutions.

Once you have analyzed your options for addressing an issue based on all available data points, it’s time to generate a solution or action plan that takes into account considerations such as cost-effectiveness and feasibility. It’s also important to consider the risk factors associated with any proposed solutions in order to ensure that they are responsible before moving forward with implementation. Finally, once all the analysis has been completed, it is time to make a recommendation based on your findings, which should take into account any objectives set out by stakeholders at the beginning of this process as well as any other pertinent factors discovered throughout the analysis stage.

By following these steps carefully when faced with complex issues, one can effectively use critical thinking and problem-solving skills in order to achieve desired outcomes more efficiently than would otherwise be possible without them, while also taking responsibility for decisions made along the way.

What Does Critical Thinking Involve: 5 Essential Skill

Problem-solving and critical thinking examples.

Problem-solving and critical thinking are key skills that are highly valued in any professional setting. These skills enable individuals to analyze complex situations, make informed decisions, and find innovative solutions. Here, we present 25 examples of problem-solving and critical thinking. problem-solving scenarios to help you cultivate and enhance these skills.

Ethical dilemma: A company faces a situation where a client asks for a product that does not meet quality standards. The team must decide how to address the client’s request without compromising the company’s credibility or values.

Brainstorming session: A team needs to come up with new ideas for a marketing campaign targeting a specific demographic. Through an organized brainstorming session, they explore various approaches and analyze their potential impact.

Troubleshooting technical issues : An IT professional receives a ticket indicating a network outage. They analyze the issue, assess potential causes (hardware, software, or connectivity), and solve the problem efficiently.

Negotiation : During contract negotiations, representatives from two companies must find common ground to strike a mutually beneficial agreement, considering the needs and limitations of both parties.

Project management: A project manager identifies potential risks and develops contingency plans to address unforeseen obstacles, ensuring the project stays on track.

Decision-making under pressure: In a high-stakes situation, a medical professional must make a critical decision regarding a patient’s treatment, weighing all available information and considering potential risks.

Conflict resolution: A team encounters conflicts due to differing opinions or approaches. The team leader facilitates a discussion to reach a consensus while considering everyone’s perspectives.

Data analysis: A data scientist is presented with a large dataset and is tasked with extracting valuable insights. They apply analytical techniques to identify trends, correlations, and patterns that can inform decision-making.

Customer service: A customer service representative encounters a challenging customer complaint and must employ active listening and problem-solving skills to address the issue and provide a satisfactory resolution.

Market research : A business seeks to expand into a new market. They conduct thorough market research, analyzing consumer behavior, competitor strategies, and economic factors to make informed market-entry decisions.

Creative problem-solvin g: An engineer faces a design challenge and must think outside the box to come up with a unique and innovative solution that meets project requirements.

Change management: During a company-wide transition, managers must effectively communicate the change, address employees’ concerns, and facilitate a smooth transition process.

Crisis management: When a company faces a public relations crisis, effective critical thinking is necessary to analyze the situation, develop a response strategy, and minimize potential damage to the company’s reputation.

Cost optimization : A financial analyst identifies areas where expenses can be reduced while maintaining operational efficiency, presenting recommendations for cost savings.

Time management : An employee has multiple deadlines to meet. They assess the priority of each task, develop a plan, and allocate time accordingly to achieve optimal productivity.

Quality control: A production manager detects an increase in product defects and investigates the root causes, implementing corrective actions to enhance product quality.

Strategic planning: An executive team engages in strategic planning to define long-term goals, assess market trends, and identify growth opportunities.

Cross-functional collaboration: Multiple teams with different areas of expertise must collaborate to develop a comprehensive solution, combining their knowledge and skills.

Training and development : A manager identifies skill gaps in their team and designs training programs to enhance critical thinking, problem-solving, and decision-making abilities.

Risk assessment : A risk management professional evaluates potential risks associated with a new business venture, weighing their potential impact and developing strategies to mitigate them.

Continuous improvement: An operations manager analyzes existing processes, identifies inefficiencies, and introduces improvements to enhance productivity and customer satisfaction.

Customer needs analysis: A product development team conducts extensive research to understand customer needs and preferences, ensuring that the resulting product meets those requirements.

Crisis decision-making: A team dealing with a crisis must think quickly, assess the situation, and make timely decisions with limited information.

Marketing campaign analysis : A marketing team evaluates the success of a recent campaign, analyzing key performance indicators to understand its impact on sales and customer engagement.

Constructive feedback: A supervisor provides feedback to an employee, highlighting areas for improvement and offering constructive suggestions for growth.

Conflict resolution in a team project: Team members engaged in a project have conflicting ideas on the approach. They must engage in open dialogue, actively listen to each other’s perspectives, and reach a compromise that aligns with the project’s goals.

Crisis response in a natural disaster: Emergency responders must think critically and swiftly in responding to a natural disaster, coordinating rescue efforts, allocating resources effectively, and prioritizing the needs of affected individuals.

Product innovation : A product development team conducts market research, studies consumer trends, and uses critical thinking to create innovative products that address unmet customer needs.

Supply chain optimization: A logistics manager analyzes the supply chain to identify areas for efficiency improvement, such as reducing transportation costs, improving inventory management, or streamlining order fulfillment processes.

Business strategy formulation: A business executive assesses market dynamics, the competitive landscape, and internal capabilities to develop a robust business strategy that ensures sustainable growth and competitiveness.

Crisis communication: In the face of a public relations crisis, an organization’s spokesperson must think critically to develop and deliver a transparent, authentic, and effective communication strategy to rebuild trust and manage reputation.

Social problem-solving: A group of volunteers addresses a specific social issue, such as poverty or homelessness, by critically examining its root causes, collaborating with stakeholders, and implementing sustainable solutions for the affected population.

Problem-Solving Mindset: How to Achieve It (15 Ways)

Risk assessment in investment decision-making: An investment analyst evaluates various investment opportunities, conducting risk assessments based on market trends, financial indicators, and potential regulatory changes to make informed investment recommendations.

Environmental sustainability: An environmental scientist analyzes the impact of industrial processes on the environment, develops strategies to mitigate risks, and promotes sustainable practices within organizations and communities.

Adaptation to technological advancements : In a rapidly evolving technological landscape, professionals need critical thinking skills to adapt to new tools, software, and systems, ensuring they can effectively leverage these advancements to enhance productivity and efficiency.

Productivity improvement: An operations manager leverages critical thinking to identify productivity bottlenecks within a workflow and implement process improvements to optimize resource utilization, minimize waste, and increase overall efficiency.

Cost-benefit analysis: An organization considering a major investment or expansion opportunity conducts a thorough cost-benefit analysis, weighing potential costs against expected benefits to make an informed decision.

Human resources management : HR professionals utilize critical thinking to assess job applicants, identify skill gaps within the organization, and design training and development programs to enhance the workforce’s capabilities.

Root cause analysis: In response to a recurring problem or inefficiency, professionals apply critical thinking to identify the root cause of the issue, develop remedial actions, and prevent future occurrences.

Leadership development: Aspiring leaders undergo critical thinking exercises to enhance their decision-making abilities, develop strategic thinking skills, and foster a culture of innovation within their teams.

Brand positioning : Marketers conduct comprehensive market research and consumer behavior analysis to strategically position a brand, differentiating it from competitors and appealing to target audiences effectively.

Resource allocation: Non-profit organizations distribute limited resources efficiently, critically evaluating project proposals, considering social impact, and allocating resources to initiatives that align with their mission.

Innovating in a mature market: A company operating in a mature market seeks to innovate to maintain a competitive edge. They cultivate critical thinking skills to identify gaps, anticipate changing customer needs, and develop new strategies, products, or services accordingly.

Analyzing financial statements : Financial analysts critically assess financial statements, analyze key performance indicators, and derive insights to support financial decision-making, such as investment evaluations or budget planning.

Crisis intervention : Mental health professionals employ critical thinking and problem-solving to assess crises faced by individuals or communities, develop intervention plans, and provide support during challenging times.

Data privacy and cybersecurity : IT professionals critically evaluate existing cybersecurity measures, identify vulnerabilities, and develop strategies to protect sensitive data from threats, ensuring compliance with privacy regulations.

Process improvement : Professionals in manufacturing or service industries critically evaluate existing processes, identify inefficiencies, and implement improvements to optimize efficiency, quality, and customer satisfaction.

Multi-channel marketing strategy : Marketers employ critical thinking to design and execute effective marketing campaigns across various channels such as social media, web, print, and television, ensuring a cohesive brand experience for customers.

Peer review: Researchers critically analyze and review the work of their peers, providing constructive feedback and ensuring the accuracy, validity, and reliability of scientific studies.

Project coordination : A project manager must coordinate multiple teams and resources to ensure seamless collaboration, identify potential bottlenecks, and find solutions to keep the project on schedule.  

These examples highlight the various contexts in which problem-solving and critical-thinking skills are necessary for success. By understanding and practicing these skills, individuals can enhance their ability to navigate challenges and make sound decisions in both personal and professional endeavors.

Conclusion:

Critical thinking and problem-solving are indispensable skills that empower individuals to overcome challenges, make sound decisions, and find innovative solutions. By honing these skills, one can navigate through the complexities of modern life and achieve success in both personal and professional endeavors. Embrace the power of critical thinking and problem-solving, and unlock the door to endless possibilities and growth.

• Problem solving From Wikipedia, the free encyclopedia
• Critical thinking From Wikipedia, the free encyclopedia
• The Importance of Critical Thinking and Problem Solving Skills for Students (5 Minutes)

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The Importance of Critical Thinking in Everyday Life

Annie Walls

Critical thinking is an essential skill that plays a significant role in our everyday lives. It involves analyzing and evaluating information, making logical connections, and solving problems. By developing critical thinking skills, we can make informed decisions, avoid cognitive biases, and effectively communicate with others. In this article, we will explore the importance of critical thinking in various aspects of life and discuss key takeaways to help enhance our critical thinking abilities.

Key Takeaways

• Critical thinking involves analyzing and evaluating information to make informed decisions.
• Developing critical thinking skills can help us avoid cognitive biases and make logical connections.
• Problem-solving and creativity are essential components of critical thinking.
• Applying critical thinking in everyday life can lead to better decision-making and effective communication.
• Critical thinking is crucial in the workplace for problem-solving, decision-making, innovation, and conflict resolution.

Understanding Critical Thinking

Defining Critical Thinking

Critical thinking is a crucial skill that allows individuals to analyze and evaluate information objectively. It involves carefully considering evidence, arguments, and reasoning before making conclusions or decisions. By engaging in critical thinking, individuals can uncover biases, assumptions, and fallacies that may be present in the information they encounter. This helps them to make more informed and rational choices in their everyday lives.

The Components of Critical Thinking

Critical thinking is composed of several key components that work together to enhance our ability to analyze and evaluate information. These components include analysis , interpretation , inference , evaluation , explanation , and self-regulation .

The Benefits of Critical Thinking

Critical thinking has numerous benefits that can positively impact various aspects of life. By engaging in critical thinking, individuals can enhance their problem-solving skills , improve their decision-making abilities, and gain a deeper understanding of complex issues. Analytical thinking is a key component of critical thinking, allowing individuals to break down problems into smaller parts and analyze them systematically. This process enables individuals to identify patterns, make connections, and draw logical conclusions. Moreover, critical thinking promotes creativity and innovation by encouraging individuals to think outside the box and explore alternative solutions. By challenging assumptions and questioning established norms, individuals can generate new ideas and approaches to various situations. Additionally, critical thinking helps individuals evaluate information more effectively, enabling them to make informed decisions based on evidence and logical reasoning. By avoiding cognitive biases and critically assessing the credibility and reliability of information, individuals can navigate through the vast amount of information available in today's digital age. Effective communication is another crucial skill that is enhanced through critical thinking. By critically analyzing and organizing thoughts, individuals can articulate their ideas more clearly and persuasively, leading to more effective communication and collaboration with others.

Developing Critical Thinking Skills

Analytical Thinking

Analytical thinking is a crucial component of critical thinking. It involves breaking down complex problems or situations into smaller parts and examining them systematically. By analyzing the different elements and their relationships, individuals can gain a deeper understanding of the issue at hand. This process allows for the identification of patterns, trends, and potential solutions. Analytical thinking helps individuals make informed decisions based on evidence and logical reasoning. It also enables them to evaluate information objectively and identify any biases or fallacies that may be present.

Logical Reasoning

Logical reasoning is a fundamental aspect of critical thinking. It involves the ability to analyze information, identify patterns, and draw logical conclusions. By using logical reasoning, individuals can evaluate arguments, assess the validity of claims, and make informed decisions. Analyzing evidence and evaluating the logical consistency of statements are key skills in logical reasoning. It allows individuals to think critically and make sound judgments based on evidence and reasoning.

Problem-solving

Problem-solving is a crucial skill in everyday life. It involves identifying and analyzing problems, generating possible solutions, and selecting the best course of action. Creativity plays a significant role in problem-solving as it allows individuals to think outside the box and come up with innovative solutions. Additionally, logical reasoning is essential in evaluating the feasibility and effectiveness of different solutions. To enhance problem-solving skills, it is important to practice analytical thinking and engage in critical evaluation of potential solutions. By developing these skills, individuals can approach problems with a systematic and strategic mindset, leading to more effective problem-solving outcomes.

Creativity and Innovation

Creativity and innovation are essential skills in today's rapidly changing world. Creativity allows individuals to think outside the box, generate new ideas, and find unique solutions to problems. It involves breaking free from conventional thinking and exploring different perspectives. On the other hand, innovation is the process of implementing creative ideas to create value. It involves taking those new ideas and turning them into practical solutions or products that benefit individuals and society.

To foster creativity and innovation, it is important to create an environment that encourages experimentation and risk-taking. This can be achieved by providing opportunities for brainstorming sessions, promoting collaboration among team members, and embracing diverse perspectives. By fostering a culture of creativity and innovation, individuals and organizations can stay ahead of the curve and adapt to the ever-changing demands of the world.

In addition to fostering creativity and innovation, it is also important to nurture these skills through continuous learning and development. This can be done by seeking out new experiences, exploring different fields of knowledge, and challenging oneself to think outside the box. By continuously expanding one's knowledge and skills, individuals can enhance their creative thinking abilities and become more innovative in their approach to problem-solving.

Overall, creativity and innovation are not only important in the workplace but also in everyday life. They enable individuals to adapt to change, find unique solutions to problems, and create value for themselves and others. By embracing creativity and innovation, individuals can unlock their full potential and make a positive impact in the world.

Applying Critical Thinking in Everyday Life

Making Informed Decisions

Making informed decisions is a crucial aspect of critical thinking. It involves gathering relevant information, analyzing it objectively, and considering different perspectives before making a choice. By making informed decisions, individuals can minimize the risk of making hasty or uninformed choices that may have negative consequences. It is important to gather information from reliable sources and critically evaluate the credibility and validity of the information. Additionally, considering the potential outcomes and weighing the pros and cons can help individuals make more rational and well-thought-out decisions.

Evaluating Information

Evaluating information is a crucial skill in today's information age. With the abundance of information available online, it is important to be able to discern reliable and accurate sources from misleading or false ones. One effective way to evaluate information is to critically analyze the source and consider its credibility, expertise, and bias. Additionally, fact-checking and cross-referencing information with multiple sources can help ensure its accuracy. It is also important to be aware of cognitive biases that can influence our perception of information and to approach it with a skeptical mindset. By developing the skill of evaluating information, we can make more informed decisions and avoid being misled by misinformation or propaganda.

Avoiding Cognitive Biases

In order to make sound decisions and think critically, it is important to be aware of and avoid cognitive biases . Cognitive biases are inherent tendencies to think in certain ways that can lead to errors in judgment and decision-making. By recognizing and understanding these biases, individuals can improve their ability to think critically and make more rational choices.

Effective Communication

Effective communication is a crucial skill in everyday life. It allows individuals to express their thoughts, ideas, and emotions clearly and concisely. Clear and concise communication helps in avoiding misunderstandings and ensures that messages are accurately conveyed. It involves not only speaking but also listening actively and attentively to others.

In addition to verbal communication, non-verbal cues such as body language, facial expressions, and tone of voice play a significant role in effective communication. Being aware of these cues and using them appropriately can enhance the overall effectiveness of communication.

To improve your communication skills, consider the following tips:

• Practice active listening by giving your full attention to the speaker and avoiding distractions.
• Use open-ended questions to encourage meaningful conversations.
• Be mindful of your body language and maintain eye contact.
• Use appropriate and respectful language.

Remember, effective communication is a two-way process that requires both speaking and listening skills.

Critical Thinking in the Workplace

Problem-solving in the Workplace

Problem-solving is a crucial skill in the workplace as it allows individuals and teams to identify and address challenges effectively. It involves analyzing the situation , identifying possible solutions, and implementing the best course of action. Creativity plays a significant role in problem-solving, as it enables individuals to think outside the box and come up with innovative solutions. Additionally, analytical thinking and logical reasoning are essential in evaluating the pros and cons of different options. To enhance problem-solving skills, organizations can provide training workshops that focus on developing creative thinking skills and techniques for generating and evaluating new ideas. By fostering a culture that values and encourages problem-solving, businesses can create a more innovative and adaptable work environment.

Decision-making in a Team

Effective decision-making is crucial in a team setting. When a group of individuals come together to make decisions, it is important to consider different perspectives and gather relevant information. Collaboration is key in this process, as it allows team members to share their insights and expertise. By leveraging the collective knowledge of the team, better decisions can be made. It is also important to establish clear communication channels to ensure that everyone is on the same page and understands the rationale behind the decisions. Additionally, conflict resolution skills play a vital role in decision-making within a team. When conflicts arise, it is important to address them in a constructive manner and find a resolution that benefits the team as a whole.

Innovation and Adaptability

Innovation and adaptability are crucial skills in today's rapidly changing world. Innovation involves thinking creatively and coming up with new ideas, products, or solutions to problems. It requires the ability to think outside the box and challenge conventional thinking. Adaptability , on the other hand, is the capacity to adjust and thrive in changing circumstances. It involves being open to new ideas, being flexible, and being able to learn and grow from new experiences.

To foster innovation and adaptability in the workplace, organizations can:

• Encourage a culture of experimentation and risk-taking
• Provide opportunities for employees to learn and develop new skills
• Foster collaboration and cross-functional teams
• Embrace diversity and inclusion

Innovation and adaptability go hand in hand, as being innovative often requires the ability to adapt to new situations and challenges. By cultivating these skills, individuals and organizations can stay ahead in a rapidly evolving world.

Conflict Resolution

Conflict resolution is an essential skill in the workplace. It involves finding a solution to disagreements or conflicts that arise between individuals or teams. Effective conflict resolution can lead to improved relationships, increased productivity, and a positive work environment. Here are some strategies for resolving conflicts:

• Active listening : Listening attentively to all parties involved and seeking to understand their perspectives.
• Collaboration : Working together to find a mutually beneficial solution.
• Compromise : Finding a middle ground that satisfies both parties to some extent.
• Mediation : Involving a neutral third party to facilitate communication and guide the resolution process.

Remember, conflict resolution is not about winning or losing, but about finding a resolution that is fair and satisfactory for everyone involved.

Critical thinking is a crucial skill in the workplace. It allows individuals to analyze information, evaluate arguments, and make informed decisions. In today's fast-paced and complex business environment, employers value employees who can think critically and solve problems effectively. By honing your critical thinking skills, you can become a valuable asset to any organization. If you want to learn more about the importance of critical thinking and how it can benefit your career, visit Keynote Speaker James Taylor's website. James Taylor is an inspiring keynote speaker and internationally recognized leader in business creativity and innovation. His website offers valuable insights and resources to help you enhance your critical thinking abilities. Don't miss out on this opportunity to take your career to the next level. Visit Keynote Speaker James Taylor's website today!

In conclusion, critical thinking is an essential skill that plays a crucial role in our everyday lives. It allows us to analyze information, evaluate arguments, and make informed decisions. By cultivating critical thinking skills, we can navigate through the complexities of the modern world and avoid falling victim to misinformation and manipulation. Whether it's in our personal relationships, professional endeavors, or societal interactions, critical thinking empowers us to question assumptions, challenge biases, and seek truth. Therefore, it is imperative that we prioritize the development and application of critical thinking in our daily lives.

Frequently Asked Questions

What is critical thinking.

Critical thinking is the ability to analyze and evaluate information objectively, using logical reasoning and evidence to form well-reasoned judgments and make informed decisions.

Why is critical thinking important in everyday life?

Critical thinking helps us navigate through the complexities of everyday life by enabling us to make more informed decisions, solve problems effectively, and avoid cognitive biases.

How can I develop my critical thinking skills?

You can develop your critical thinking skills by practicing analytical thinking, logical reasoning, problem-solving, and fostering creativity and innovation.

How does critical thinking apply to making informed decisions?

Critical thinking allows us to evaluate information objectively, consider multiple perspectives, and weigh the pros and cons before making informed decisions.

What are some common cognitive biases to avoid?

Some common cognitive biases to avoid include confirmation bias, availability bias, and anchoring bias, which can cloud our judgment and lead to irrational decisions.

How does critical thinking contribute to effective communication?

Critical thinking helps us analyze and evaluate information before communicating, ensuring that our messages are clear, logical, and based on evidence.

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The Crucial Role of Logic in Everyday Life

ogic is an essential component of human cognition that underpins our ability to reason, make sound judgments, and arrive at informed decisions. It serves as a guiding framework for critical thinking, enabling us to analyze information, evaluate arguments, and draw valid conclusions. While logic is commonly associated with academic disciplines like mathematics and philosophy, its relevance extends far beyond these realms. In fact, logic plays a fundamental role in our everyday lives, shaping our interactions, problem-solving abilities, and overall cognitive development. This article explores the importance of logic and its practical applications, highlighting how its mastery can enhance our capacity for rational thinking and decision making.

Logic is an essential component of human cognition that underpins our ability to reason, make sound judgments, and arrive at informed decisions.

Logical Analysis and Problem Solving

In our daily lives, we are constantly faced with various challenges and problems that demand effective solutions. Logic provides us with a systematic approach to analyze these problems, break them down into manageable components, and develop logical pathways towards resolution. By employing logical reasoning, we can identify the root causes of an issue, evaluate possible solutions, and select the most viable course of action. Logic helps us in recognizing patterns, detecting inconsistencies, and making well-informed decisions based on evidence rather than personal biases or emotions. Whether it’s troubleshooting a technical glitch, managing personal finances, or resolving interpersonal conflicts, logical thinking empowers us to tackle problems with clarity and precision.

Enhanced Decision Making

Decision making is an integral part of our lives, from choosing a career path to deciding what to have for dinner. Logical thinking plays a critical role in this process, enabling us to evaluate alternatives, weigh pros and cons, and assess potential outcomes. By applying logical principles such as deductive and inductive reasoning, we can navigate complex decision-making scenarios more effectively. Logic encourages us to consider relevant information, question assumptions, and avoid fallacious reasoning, leading to more informed and rational choices. Whether it’s determining the best investment option, evaluating political arguments, or selecting a product from a range of options, logical thinking helps us make decisions that are grounded in reason and evidence.

Logic provides us with a systematic approach to analyze problems, break them down into manageable components, and develop logical pathways towards resolution.

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Effective Communication

Clear and coherent communication is vital for success in both personal and professional domains. Logic plays a pivotal role in fostering effective communication by enabling us to structure our thoughts, express ideas coherently, and construct persuasive arguments. When we communicate logically, we present information in a well-organized manner, support our claims with evidence, and anticipate counterarguments. Logical communication not only enhances our ability to convey our thoughts accurately but also promotes active listening and constructive dialogue. By engaging in logical discussions, we can critically evaluate information, challenge misconceptions, and arrive at shared understandings, fostering meaningful connections and facilitating collaborative problem solving.

Conflict Resolution

Disagreements and conflicts are an inevitable part of human interactions. Logic provides us with a valuable framework for navigating conflicts and finding mutually agreeable solutions. By employing logical reasoning, we can separate emotions from facts, engage in rational discussions, and avoid common cognitive biases that hinder conflict resolution. Logic enables us to critically evaluate differing perspectives, identify areas of common ground, and build logical arguments that address the underlying issues. Moreover, logical thinking promotes empathy, allowing us to understand others’ viewpoints and engage in respectful and constructive dialogue. By applying logic to conflict resolution, we can transcend personal biases, foster understanding, and promote harmonious relationships.

Logic enables us to critically evaluate differing perspectives, identify areas of common ground, and build logical arguments that address the underlying issues.

n conclusion, logic serves as a cornerstone of our everyday lives, providing us with the tools to think critically, make informed decisions, and engage in effective communication. By cultivating logical thinking skills, we enhance our problem-solving abilities, improve our decision-making processes, and promote constructive interactions with others. In a world where information is abundant and complexity is prevalent, logic equips us with the means to navigate uncertainty, make sense of the world, and lead more rational and fulfilling lives. Embracing logic as an essential aspect of our cognitive toolkit empowers us to approach life’s challenges with clarity, reason, and intellectual integrity.

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From Dilemmas to Solutions: Problem-Solving Examples to Learn From

• Daria Burnett
• February 28, 2022

Introduction to Problem-Solving

Life is full of challenges and dilemmas, both big and small.

But if there’s one skill that can help you navigate these, it’s problem-solving .

So, what exactly is problem-solving? And why is it such a crucial skill in daily life?

Understanding the Concept of Problem-Solving

Problem-solving is a mental process that involves identifying, analyzing, and resolving challenges or difficulties.

It’s like a journey that starts with a problem and ends with a solution.

It’s a skill that’s not just used in the field of psychology but in all aspects of life.

Whether you’re trying to decide on the best route to work, dealing with a disagreement with a friend, or figuring out how to fix a leaky faucet, you’re using your problem-solving skills.

When you’re faced with a problem, your brain goes through a series of steps to find a solution.

This process can be conscious or unconscious and can involve logical thinking, creativity, and prior knowledge.

Effective problem-solving can lead to better decisions and outcomes, making it a valuable tool in your personal and professional life.

Importance of Problem-Solving in Daily Life

Why is problem-solving so important in daily life? Well, it’s simple.

Problems are a part of life.

They arise in different shapes and sizes, and in different areas of life, including work, relationships, health, and personal growth.

Having strong problem-solving skills can help you navigate these challenges effectively and efficiently.

In your personal life, problem-solving can help you manage stress and conflict, make better decisions, and achieve your goals.

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In the workplace, it can help you navigate complex projects, improve processes, and foster innovation.

Problem-solving is also a key skill in many professions and industries, from engineering and science to healthcare and customer service.

Moreover, problem-solving can contribute to your overall mental well-being.

It can give you a sense of control and agency, reduce feelings of stress and anxiety, and foster a positive attitude.

It’s also a key component of resilience, the ability to bounce back from adversity.

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In conclusion, problem-solving is a fundamental skill in life.

It’s a tool you can use to tackle challenges, make informed decisions, and drive change.

By understanding the concept of problem-solving and recognizing its importance in daily life, you’re taking the first step toward becoming a more effective problem solver.

As we delve deeper into this topic, you’ll discover practical problem-solving examples, learn about different problem-solving techniques, and gain insights on how to improve your own problem-solving skills.

So, stay tuned and continue your exploration of introduction to psychology with us.

Stages of Problem-Solving

The process of problem-solving can be broken down into three key stages: identifying the problem , developing possible solutions , and implementing the best solution .

Each stage requires a different set of skills and strategies.

By understanding these stages, you can enhance your problem-solving abilities and tackle various challenges more effectively.

Identifying the Problem

The first step in problem-solving is recognizing that a problem exists.

This involves defining the issue clearly and understanding its root cause.

You might need to gather information, ask questions, and analyze the situation from multiple perspectives.

It can be helpful to write down the problem and think about how it impacts you or others involved.

For instance, if you’re struggling with time management, the problem might be that you have too many obligations and not enough time.

Or perhaps your methods of organizing your tasks aren’t effective.

It’s important to be as specific as possible when identifying the problem, as this will guide the rest of the problem-solving process.

Developing Possible Solutions

Once you’ve identified the problem, the next step is to brainstorm possible solutions.

This is where creativity comes into play.

Don’t limit yourself; even ideas that seem unrealistic or out of the box can lead to effective solutions.

Consider different strategies and approaches.

You could try using techniques like mind mapping, listing pros and cons, or consulting with others for fresh perspectives.

Remember, the goal is to generate a variety of options, not to choose a solution at this stage.

Implementing the Best Solution

The final stage of problem-solving is to select the best solution and put it into action.

Review the options you’ve developed, evaluate their potential effectiveness, and make a decision.

Keep in mind that the “best” solution isn’t necessarily the perfect one (as there might not be a perfect solution), but rather the one that seems most likely to achieve your desired outcome given the circumstances.

Once you’ve chosen a solution, plan out the steps needed to implement it and then take action.

Monitor the results and adjust your approach as necessary.

If the problem persists, don’t be discouraged; return to the previous stages, reassess the problem and your potential solutions, and try again.

Remember, problem-solving is a dynamic process that often involves trial and error.

It’s an essential skill in many areas of life, from everyday challenges to workplace dilemmas.

To learn more about the psychology behind problem-solving and decision-making, check out our introduction to psychology article.

Problem-Solving Examples

Understanding the concept of problem-solving is one thing, but seeing it in action is another.

To help you grasp the practical application of problem-solving strategies, let’s explore three different problem-solving examples from daily life, the workplace, and relationships.

Daily Life Problem-Solving Example

Imagine you’re trying to lose weight but struggle with late-night snacking.

The issue isn’t uncommon, but it’s hindering your progress towards your weight loss goal.

• Identifying the Problem : Late-night snacking is causing you to consume extra calories, preventing weight loss.
• Developing Possible Solutions : You could consider eating an earlier dinner, having a healthier snack option, or practicing mindful eating.
• Implementing the Best Solution : After trying out different solutions, you find that preparing a healthy snack in advance minimizes your calorie intake and satisfies your late-night cravings, helping you stay on track with your weight loss goal.

Workplace Problem-Solving Example

Let’s consider a scenario where a team at work is failing to meet project deadlines consistently.

• Identifying the Problem : The team is not completing projects on time, causing delays in the overall project timeline.
• Developing Possible Solutions : The team could consider improving their time management skills, using project management tools, or redistributing tasks among team members.
• Implementing the Best Solution : After trying out different strategies, the team finds that using a project management tool helps them stay organized, delegate tasks effectively, and complete projects within the given timeframe.

For more insights on effective management styles that can help in problem-solving at the workplace, check out our articles on autocratic leadership , democratic leadership style , and laissez faire leadership .

Relationship Problem-Solving Example

In a romantic relationship, conflicts can occasionally arise.

Let’s imagine a common issue where one partner feels the other isn’t spending enough quality time with them.

• Identifying the Problem : One partner feels neglected due to a lack of quality time spent together.
• Developing Possible Solutions : The couple could consider scheduling regular date nights, engaging in shared hobbies, or setting aside a specific time each day for undisturbed conversation.
• Implementing the Best Solution : The couple decides to implement a daily “unplugged” hour where they focus solely on each other without distractions. This results in improved relationship satisfaction.

For more on navigating relationship challenges, check out our articles on anxious avoidant attachment and emotional awareness .

These problem-solving examples illustrate how the process of identifying a problem, developing possible solutions, and implementing the best solution can be applied to various situations.

By understanding and applying these strategies, you can improve your problem-solving skills and navigate challenges more effectively.

Techniques for Effective Problem-Solving

As you navigate the world of problem-solving, you’ll find that there are multiple techniques you can use to arrive at a solution.

Each technique offers a unique approach to identifying issues, generating potential solutions, and choosing the best course of action.

In this section, we’ll explore three common techniques: Brainstorming , Root Cause Analysis , and SWOT Analysis .

Brainstorming

Brainstorming is a free-thinking method used to generate a large number of ideas related to a specific problem.

You do this by suspending criticism and allowing your creativity to flow.

The aim is to produce as many ideas as possible, even if they seem far-fetched.

You then evaluate these ideas to identify the most beneficial solutions.

By using brainstorming, you can encourage out-of-the-box thinking and possibly discover innovative solutions to challenging problems.

Root Cause Analysis

Root Cause Analysis (RCA) is a method used to identify the underlying causes of a problem.

The goal is to address these root causes rather than the symptoms of the problem.

This technique helps to prevent the same issue from recurring in the future.

There are several RCA methods, such as the “5 Whys” technique, where you ask “why” multiple times until you uncover the root cause of the problem.

By identifying and addressing the root cause, you tackle the problem at its source, which can lead to more effective and long-lasting solutions.

SWOT Analysis

SWOT Analysis is a strategic planning technique that helps you identify your Strengths, Weaknesses, Opportunities, and Threats related to a problem.

This approach encourages you to examine the problem from different angles, helping you understand the resources you have at your disposal (Strengths), the areas where you could improve (Weaknesses), the external factors that could benefit you (Opportunities), and the external factors that could cause problems (Threats).

With this comprehensive understanding, you can develop a well-informed strategy to solve the problem.

Each of these problem-solving techniques provides a distinct approach to identifying and resolving issues.

By understanding and utilizing these methods, you can enhance your problem-solving skills and increase your effectiveness in dealing with challenges.

For more insights into effective problem-solving and other psychological topics, explore our introduction to psychology .

Improving Your Problem-Solving Skills

Learning to solve problems effectively is a skill that can be honed with time and practice.

The following are some ways to enhance your problem-solving capabilities.

Practice Makes Perfect

The saying “practice makes perfect” holds true when it comes to problem-solving.

The more problems you tackle, the better you’ll become at devising and implementing effective solutions.

Seek out opportunities to practice your problem-solving skills both in everyday life and in more complex situations.

This could involve resolving a dispute at work, figuring out a puzzle, or even strategizing in a board game.

Each problem you encounter is a new opportunity to apply and refine your skills.

Learning from Others’ Experiences

There’s much to be gained from observing how others approach problem-solving.

Whether it’s reading about problem solving examples from renowned psychologists or discussing strategies with colleagues, you can learn valuable techniques and perspectives from the experiences of others.

Consider participating in group activities that require problem-solving, such as escape rooms or team projects.

Observe how team members identify problems, brainstorm solutions, and decide on the best course of action.

Embracing a Growth Mindset

A key component of effective problem-solving is adopting a growth mindset.

This mindset, coined by psychologist Carol Dweck, is the belief that abilities and intelligence can be developed through dedication and hard work.

When you embrace a growth mindset, you view challenges as opportunities to learn and grow rather than as insurmountable obstacles.

Believing in your ability to develop and enhance your problem-solving skills over time can make the process less daunting and more rewarding.

So, when you encounter a problem, instead of thinking, “I can’t do this,” try thinking, “I can’t do this yet, but with effort and practice, I can learn.”

For more on the growth mindset, you might want to check out our article on what is intrinsic motivation which includes how a growth mindset can fuel your motivation to improve.

By practicing regularly, learning from others, and embracing a growth mindset, you can continually improve your problem-solving skills and become more adept at overcoming challenges you encounter.

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A Guide to Using the Scientific Method in Everyday Life

The  scientific method —the process used by scientists to understand the natural world—has the merit of investigating natural phenomena in a rigorous manner. Working from hypotheses, scientists draw conclusions based on empirical data. These data are validated on large-scale numbers and take into consideration the intrinsic variability of the real world. For people unfamiliar with its intrinsic jargon and formalities, science may seem esoteric. And this is a huge problem: science invites criticism because it is not easily understood. So why is it important, then, that every person understand how science is done?

Because the scientific method is, first of all, a matter of logical reasoning and only afterwards, a procedure to be applied in a laboratory.

Individuals without training in logical reasoning are more easily victims of distorted perspectives about themselves and the world. An example is represented by the so-called “ cognitive biases ”—systematic mistakes that individuals make when they try to think rationally, and which lead to erroneous or inaccurate conclusions. People can easily  overestimate the relevance  of their own behaviors and choices. They can  lack the ability to self-estimate the quality of their performances and thoughts . Unconsciously, they could even end up selecting only the arguments  that support their hypothesis or beliefs . This is why the scientific framework should be conceived not only as a mechanism for understanding the natural world, but also as a framework for engaging in logical reasoning and discussion.

A brief history of the scientific method

The scientific method has its roots in the sixteenth and seventeenth centuries. Philosophers Francis Bacon and René Descartes are often credited with formalizing the scientific method because they contrasted the idea that research should be guided by metaphysical pre-conceived concepts of the nature of reality—a position that, at the time,  was highly supported by their colleagues . In essence, Bacon thought that  inductive reasoning based on empirical observation was critical to the formulation of hypotheses  and the  generation of new understanding : general or universal principles describing how nature works are derived only from observations of recurring phenomena and data recorded from them. The inductive method was used, for example, by the scientist Rudolf Virchow to formulate the third principle of the notorious  cell theory , according to which every cell derives from a pre-existing one. The rationale behind this conclusion is that because all observations of cell behavior show that cells are only derived from other cells, this assertion must be always true. 

Inductive reasoning, however, is not immune to mistakes and limitations. Referring back to cell theory, there may be rare occasions in which a cell does not arise from a pre-existing one, even though we haven’t observed it yet—our observations on cell behavior, although numerous, can still benefit from additional observations to either refute or support the conclusion that all cells arise from pre-existing ones. And this is where limited observations can lead to erroneous conclusions reasoned inductively. In another example, if one never has seen a swan that is not white, they might conclude that all swans are white, even when we know that black swans do exist, however rare they may be.  

The universally accepted scientific method, as it is used in science laboratories today, is grounded in  hypothetico-deductive reasoning . Research progresses via iterative empirical testing of formulated, testable hypotheses (formulated through inductive reasoning). A testable hypothesis is one that can be rejected (falsified) by empirical observations, a concept known as the  principle of falsification . Initially, ideas and conjectures are formulated. Experiments are then performed to test them. If the body of evidence fails to reject the hypothesis, the hypothesis stands. It stands however until and unless another (even singular) empirical observation falsifies it. However, just as with inductive reasoning, hypothetico-deductive reasoning is not immune to pitfalls—assumptions built into hypotheses can be shown to be false, thereby nullifying previously unrejected hypotheses. The bottom line is that science does not work to prove anything about the natural world. Instead, it builds hypotheses that explain the natural world and then attempts to find the hole in the reasoning (i.e., it works to disprove things about the natural world).

How do scientists test hypotheses?

Controlled experiments

The word “experiment” can be misleading because it implies a lack of control over the process. Therefore, it is important to understand that science uses controlled experiments in order to test hypotheses and contribute new knowledge. So what exactly is a controlled experiment, then? 

Let us take a practical example. Our starting hypothesis is the following: we have a novel drug that we think inhibits the division of cells, meaning that it prevents one cell from dividing into two cells (recall the description of cell theory above). To test this hypothesis, we could treat some cells with the drug on a plate that contains nutrients and fuel required for their survival and division (a standard cell biology assay). If the drug works as expected, the cells should stop dividing. This type of drug might be useful, for example, in treating cancers because slowing or stopping the division of cells would result in the slowing or stopping of tumor growth.

Although this experiment is relatively easy to do, the mere process of doing science means that several experimental variables (like temperature of the cells or drug, dosage, and so on) could play a major role in the experiment. This could result in a failed experiment when the drug actually does work, or it could give the appearance that the drug is working when it is not. Given that these variables cannot be eliminated, scientists always run control experiments in parallel to the real ones, so that the effects of these other variables can be determined.  Control experiments  are designed so that all variables, with the exception of the one under investigation, are kept constant. In simple terms, the conditions must be identical between the control and the actual experiment.     

Coming back to our example, when a drug is administered it is not pure. Often, it is dissolved in a solvent like water or oil. Therefore, the perfect control to the actual experiment would be to administer pure solvent (without the added drug) at the same time and with the same tools, where all other experimental variables (like temperature, as mentioned above) are the same between the two (Figure 1). Any difference in effect on cell division in the actual experiment here can be attributed to an effect of the drug because the effects of the solvent were controlled.

In order to provide evidence of the quality of a single, specific experiment, it needs to be performed multiple times in the same experimental conditions. We call these multiple experiments “replicates” of the experiment (Figure 2). The more replicates of the same experiment, the more confident the scientist can be about the conclusions of that experiment under the given conditions. However, multiple replicates under the same experimental conditions  are of no help  when scientists aim at acquiring more empirical evidence to support their hypothesis. Instead, they need  independent experiments  (Figure 3), in their own lab and in other labs across the world, to validate their results. 

Often times, especially when a given experiment has been repeated and its outcome is not fully clear, it is better  to find alternative experimental assays  to test the hypothesis. 

Applying the scientific approach to everyday life

So, what can we take from the scientific approach to apply to our everyday lives?

A few weeks ago, I had an agitated conversation with a bunch of friends concerning the following question: What is the definition of intelligence?

Defining “intelligence” is not easy. At the beginning of the conversation, everybody had a different, “personal” conception of intelligence in mind, which – tacitly – implied that the conversation could have taken several different directions. We realized rather soon that someone thought that an intelligent person is whoever is able to adapt faster to new situations; someone else thought that an intelligent person is whoever is able to deal with other people and empathize with them. Personally, I thought that an intelligent person is whoever displays high cognitive skills, especially in abstract reasoning. 

The scientific method has the merit of providing a reference system, with precise protocols and rules to follow. Remember: experiments must be reproducible, which means that an independent scientists in a different laboratory, when provided with the same equipment and protocols, should get comparable results.  Fruitful conversations as well need precise language, a kind of reference vocabulary everybody should agree upon, in order to discuss about the same “content”. This is something we often forget, something that was somehow missing at the opening of the aforementioned conversation: even among friends, we should always agree on premises, and define them in a rigorous manner, so that they are the same for everybody. When speaking about “intelligence”, we must all make sure we understand meaning and context of the vocabulary adopted in the debate (Figure 4, point 1).  This is the first step of “controlling” a conversation.

There is another downside that a discussion well-grounded in a scientific framework would avoid. The mistake is not structuring the debate so that all its elements, except for the one under investigation, are kept constant (Figure 4, point 2). This is particularly true when people aim at making comparisons between groups to support their claim. For example, they may try to define what intelligence is by comparing the  achievements in life of different individuals: “Stephen Hawking is a brilliant example of intelligence because of his great contribution to the physics of black holes”. This statement does not help to define what intelligence is, simply because it compares Stephen Hawking, a famous and exceptional physicist, to any other person, who statistically speaking, knows nothing about physics. Hawking first went to the University of Oxford, then he moved to the University of Cambridge. He was in contact with the most influential physicists on Earth. Other people were not. All of this, of course, does not disprove Hawking’s intelligence; but from a logical and methodological point of view, given the multitude of variables included in this comparison, it cannot prove it. Thus, the sentence “Stephen Hawking is a brilliant example of intelligence because of his great contribution to the physics of black holes” is not a valid argument to describe what intelligence is. If we really intend to approximate a definition of intelligence, Steven Hawking should be compared to other physicists, even better if they were Hawking’s classmates at the time of college, and colleagues afterwards during years of academic research. 

In simple terms, as scientists do in the lab, while debating we should try to compare groups of elements that display identical, or highly similar, features. As previously mentioned, all variables – except for the one under investigation – must be kept constant.

This insightful piece  presents a detailed analysis of how and why science can help to develop critical thinking.

In a nutshell

Here is how to approach a daily conversation in a rigorous, scientific manner:

• First discuss about the reference vocabulary, then discuss about the content of the discussion.  Think about a researcher who is writing down an experimental protocol that will be used by thousands of other scientists in varying continents. If the protocol is rigorously written, all scientists using it should get comparable experimental outcomes. In science this means reproducible knowledge, in daily life this means fruitful conversations in which individuals are on the same page. 
• Adopt “controlled” arguments to support your claims.  When making comparisons between groups, visualize two blank scenarios. As you start to add details to both of them, you have two options. If your aim is to hide a specific detail, the better is to design the two scenarios in a completely different manner—it is to increase the variables. But if your intention is to help the observer to isolate a specific detail, the better is to design identical scenarios, with the exception of the intended detail—it is therefore to keep most of the variables constant. This is precisely how scientists ideate adequate experiments to isolate new pieces of knowledge, and how individuals should orchestrate their thoughts in order to test them and facilitate their comprehension to others.   

Not only the scientific method should offer individuals an elitist way to investigate reality, but also an accessible tool to properly reason and discuss about it.

Edited by Jason Organ, PhD, Indiana University School of Medicine.

Simone is a molecular biologist on the verge of obtaining a doctoral title at the University of Ulm, Germany. He is Vice-Director at Culturico (https://culturico.com/), where his writings span from Literature to Sociology, from Philosophy to Science. His writings recently appeared in Psychology Today, openDemocracy, Splice Today, Merion West, Uncommon Ground and The Society Pages. Follow Simone on Twitter: @simredaelli

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This has to be the best article I have ever read on Scientific Thinking. I am presently writing a treatise on how Scientific thinking can be adopted to entreat all situations.And how, a 4 year old child can be taught to adopt Scientific thinking, so that, the child can look at situations that bothers her and she could try to think about that situation by formulating the right questions. She may not have the tools to find right answers? But, forming questions by using right technique ? May just make her find a way to put her mind to rest even at that level. That is why, 4 year olds are often “eerily: (!)intelligent, I have iften been intimidated and plain embarrassed to see an intelligent and well spoken 4 year old deal with celibrity ! Of course, there are a lot of variables that have to be kept in mind in order to train children in such controlled thinking environment, as the screenplay of little Sheldon shows. Thanking the author with all my heart – #ershadspeak #wearescience #weareallscientists Ershad Khandker

Simone, thank you for this article. I have the idea that I want to apply what I learned in Biology to everyday life. You addressed this issue, and have given some basic steps in using the scientific method.

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A Better Framework for Solving Tough Problems

Start with trust and end with speed.

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When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, that often leads to patchwork solutions or problems not truly getting resolved.

But Anne Morriss offers a different framework. In this episode, she outlines a five-step process for solving any problem and explains why starting with trust and ending with speed is so important for effective change leadership. As she says, “Let’s get into dialogue with the people who are also impacted by the problem before we start running down the path of solving it.”

Morriss is an entrepreneur and leadership coach. She’s also the coauthor of the book, Move Fast and Fix Things: The Trusted Leader’s Guide to Solving Hard Problems .

Key episode topics include: strategy, decision making and problem solving, strategy execution, managing people, collaboration and teams, trustworthiness, organizational culture, change leadership, problem solving, leadership.

HBR On Strategy curates the best case studies and conversations with the world’s top business and management experts, to help you unlock new ways of doing business. New episodes every week.

• Listen to the full HBR IdeaCast episode: How to Solve Tough Problems Better and Faster (2023)
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HANNAH BATES: Welcome to HBR On Strategy , case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business.

When it comes to solving complicated problems, many leaders only focus on the most apparent issues. Unfortunately that often leads to patchwork or partial solutions. But Anne Morriss offers a different framework that aims to truly tackle big problems by first leaning into trust and then focusing on speed.

Morriss is an entrepreneur and leadership coach. She’s also the co-author of the book, Move Fast and Fix Things: The Trusted Leader’s Guide to Solving Hard Problems . In this episode, she outlines a five-step process for solving any problem. Some, she says, can be solved in a week, while others take much longer. She also explains why starting with trust and ending with speed is so important for effective change leadership.

This episode originally aired on HBR IdeaCast in October 2023. Here it is.

CURT NICKISCH: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Curt Nickisch.

Problems can be intimidating. Sure, some problems are fun to dig into. You roll up your sleeves, you just take care of them; but others, well, they’re complicated. Sometimes it’s hard to wrap your brain around a problem, much less fix it.

And that’s especially true for leaders in organizations where problems are often layered and complex. They sometimes demand technical, financial, or interpersonal knowledge to fix. And whether it’s avoidance on the leaders’ part or just the perception that a problem is systemic or even intractable, problems find a way to endure, to keep going, to keep being a problem that everyone tries to work around or just puts up with.

But today’s guest says that just compounds it and makes the problem harder to fix. Instead, she says, speed and momentum are key to overcoming a problem.

Anne Morriss is an entrepreneur, leadership coach and founder of the Leadership Consortium and with Harvard Business School Professor Francis Frei, she wrote the new book, Move Fast and Fix Things: The Trusted Leaders Guide to Solving Hard Problems . Anne, welcome back to the show.

ANNE MORRISS: Curt, thank you so much for having me.

CURT NICKISCH: So, to generate momentum at an organization, you say that you really need speed and trust. We’ll get into those essential ingredients some more, but why are those two essential?

ANNE MORRISS: Yeah. Well, the essential pattern that we observed was that the most effective change leaders out there were building trust and speed, and it didn’t seem to be a well-known observation. We all know the phrase, “Move fast and break things,” but the people who were really getting it right were moving fast and fixing things, and that was really our jumping off point. So when we dug into the pattern, what we observed was they were building trust first and then speed. This foundation of trust was what allowed them to fix more things and break fewer.

CURT NICKISCH: Trust sounds like a slow thing, right? If you talk about building trust, that is something that takes interactions, it takes communication, it takes experiences. Does that run counter to the speed idea?

ANNE MORRISS: Yeah. Well, this issue of trust is something we’ve been looking at for over a decade. One of the headlines in our research is it’s actually something we’re building and rebuilding and breaking all the time. And so instead of being this precious, almost farbege egg, it’s this thing that is constantly in motion and this thing that we can really impact when we’re deliberate about our choices and have some self-awareness around where it’s breaking down and how it’s breaking down.

CURT NICKISCH: You said break trust in there, which is intriguing, right? That you may have to break trust to build trust. Can you explain that a little?

ANNE MORRISS:  Yeah, well, I’ll clarify. It’s not that you have to break it in order to build it. It’s just that we all do it some of the time. Most of us are trusted most of the time. Most of your listeners I imagine are trusted most of the time, but all of us have a pattern where we break trust or where we don’t build as much as could be possible.

CURT NICKISCH: I want to talk about speed, this other essential ingredient that’s so intriguing, right? Because you think about solving hard problems as something that just takes a lot of time and thinking and coordination and planning and designing. Explain what you mean by it? And also, just  how we maybe approach problems wrong by taking them on too slowly?

ANNE MORRISS: Well, Curt, no one has ever said to us, “I wish I had taken longer and done less.” We hear the opposite all the time, by the way. So what we really set out to do was to create a playbook that anyone can use to take less time to do more of the things that are going to make your teams and organizations stronger.

And the way we set up the book is okay, it’s really a five step process. Speed is the last step. It’s the payoff for the hard work you’re going to do to figure out your problem, build or rebuild trust, expand the team in thoughtful and strategic ways, and then tell a real and compelling story about the change you’re leading.

Only then do you get to go fast, but that’s an essential part of the process, and we find that either people under emphasize it or speed has gotten a bad name in this world of moving fast and breaking things. And part of our mission for sure was to rehabilitate speed’s reputation because it is an essential part of the change leader’s equation. It can be the difference between good intentions and getting anything done at all.

CURT NICKISCH: You know, the fact that nobody ever tells you, “I wish we had done less and taken more time.” I think we all feel that, right? Sometimes we do something and then realize, “Oh, that wasn’t that hard and why did it take me so long to do it? And I wish I’d done this a long time ago.” Is it ever possible to solve a problem too quickly?

ANNE MORRISS: Absolutely. And we see that all the time too. What we push people to do in those scenarios is really take a look at the underlying issue because in most cases, the solution is not to take your foot off the accelerator per se and slow down. The solution is to get into the underlying problem. So if it’s burnout or a strategic disconnect between what you’re building and the marketplace you’re serving, what we find is the anxiety that people attach to speed or the frustration people attach to speed is often misplaced.

CURT NICKISCH: What is a good timeline to think about solving a problem then? Because if we by default take too long or else jump ahead and we don’t fix it right, what’s a good target time to have in your mind for how long solving a problem should take?

ANNE MORRISS: Yeah. Well, we’re playful in the book and talking about the idea that many problems can be solved in a week. We set the book up five chapters. They’re titled Monday, Tuesday, Wednesday, Thursday, Friday, and we’re definitely having fun with that. And yet, if you count the hours in a week, there are a lot of them. Many of our problems, if you were to spend a focused 40 hours of effort on a problem, you’re going to get pretty far.

But our main message is, listen, of course it’s going to depend on the nature of the problem, and you’re going to take weeks and maybe even some cases months to get to the other side. What we don’t want you to do is take years, which tends to be our default timeline for solving hard problems.

CURT NICKISCH: So you say to start with identifying the problem that’s holding you back, seems kind of obvious. But where do companies go right and wrong with this first step of just identifying the problem that’s holding you back?

ANNE MORRISS: And our goal is that all of these are going to feel obvious in retrospect. The problem is we skip over a lot of these steps and this is why we wanted to underline them. So this one is really rooted in our observation and I think the pattern of our species that we tend to be overconfident in the quality of our thoughts, particularly when it comes to diagnosing problems.

And so we want to invite you to start in a very humble and curious place, which tends not to be our default mode when we’re showing up for work. We convince ourselves that we’re being paid for our judgment. That’s exactly what gets reinforced everywhere. And so we tend to counterintuitively, given what we just talked about, we tend to move too quickly through the diagnostic phase.

CURT NICKISCH: “I know what to do, that’s why you hired me.”

ANNE MORRISS: Exactly. “I know what to do. That’s why you hired me. I’ve seen this before. I have a plan. Follow me.” We get rewarded for the expression of confidence and clarity. And so what we’re inviting people to do here is actually pause and really lean into what are the root causes of the problem you’re seeing? What are some alternative explanations? Let’s get into dialogue with the people who are also impacted by the problem before we start running down the path of solving it.

CURT NICKISCH: So what do you recommend for this step, for getting to the root of the problem? What are questions you should ask? What’s the right thought process? What do you do on Monday of the week?

ANNE MORRISS: In our experience of doing this work, people tend to undervalue the power of conversation, particularly with other people in the organization. So we will often advocate putting together a team of problem solvers, make it a temporary team, really pull in people who have a particular perspective on the problem and create the space, make it as psychologically safe as you can for people to really, as Chris Argyris so beautifully articulated, discuss the undiscussable.

And so the conditions for that are going to look different in every organization depending on the problem, but if you can get a space where smart people who have direct experience of a problem are in a room and talking honestly with each other, you can make an extraordinary amount of progress, certainly in a day.

CURT NICKISCH: Yeah, that gets back to the trust piece.

ANNE MORRISS: Definitely.

CURT NICKISCH: How do you like to start that meeting, or how do you like to talk about it? I’m just curious what somebody on that team might hear in that meeting, just to get the sense that it’s psychologically safe, you can discuss the undiscussable and you’re also focusing on the identification part. What’s key to communicate there?

ANNE MORRISS: Yeah. Well, we sometimes encourage people to do a little bit of data gathering before those conversations. So the power of a quick anonymous survey around whatever problem you’re solving, but also be really thoughtful about the questions you’re going to ask in the moment. So a little bit of preparation can go a long way and a little bit of thoughtfulness about the power dynamic. So who’s going to walk in there with license to speak and who’s going to hold back? So being thoughtful about the agenda, about the questions you’re asking about the room, about the facilitation, and then courage is a very infectious emotion.

So if you can early on create the conditions for people to show up bravely in that conversation, then the chance that you’re going to get good information and that you’re going to walk out of that room with new insight in the problem that you didn’t have when you walked in is extraordinarily high.

CURT NICKISCH: Now, in those discussions, you may have people who have different perspectives on what the problem really is. They also bear different costs of addressing the problem or solving it. You talked about the power dynamic, but there’s also an unfairness dynamic of who’s going to actually have to do the work to take care of it, and I wonder how you create a culture in that meeting where it’s the most productive?

ANNE MORRISS: For sure, the burden of work is not going to be equitably distributed around the room. But I would say, Curt, the dynamic that we see most often is that people are deeply relieved that hard problems are being addressed. So it really can create, and more often than not in our experience, it does create this beautiful flywheel of action, creativity, optimism. Often when problems haven’t been addressed, there is a fair amount of anxiety in the organization, frustration, stagnation. And so credible movement towards action and progress is often the best antidote. So even if the plan isn’t super clear yet, if it’s credible, given who’s in the room and their decision rights and mandate, if there’s real momentum coming out of that to make progress, then that tends to be deeply energizing to people.

CURT NICKISCH: I wonder if there’s an organization that you’ve worked with that you could talk about how this rolled out and how this took shape?

ANNE MORRISS: When we started working with Uber, that was wrestling with some very public issues of culture and trust with a range of stakeholders internally, the organization, also external, that work really started with a campaign of listening and really trying to understand where trust was breaking down from the perspective of these stakeholders?

So whether it was female employees or regulators or riders who had safety concerns getting into the car with a stranger. This work, it starts with an honest internal dialogue, but often the problem has threads that go external. And so bringing that same commitment to curiosity and humility and dialogue to anyone who’s impacted by the problem is the fastest way to surface what’s really going on.

CURT NICKISCH: There’s a step in this process that you lay out and that’s communicating powerfully as a leader. So we’ve heard about listening and trust building, but now you’re talking about powerful communication. How do you do this and why is it maybe this step in the process rather than the first thing you do or the last thing you do?

ANNE MORRISS: So in our process, again, it’s the days of the week. On Monday you figured out the problem. Tuesday you really got into the sandbox in figuring out what a good enough plan is for building trust. Wednesday, step three, you made it better. You created an even better plan, bringing in new perspectives. Thursday, this fourth step is the day we’re saying you got to go get buy-in. You got to bring other people along. And again, this is a step where we see people often underinvest in the power and payoff of really executing it well.

CURT NICKISCH: How does that go wrong?

ANNE MORRISS: Yeah, people don’t know the why. Human behavior and the change in human behavior really depends on a strong why. It’s not just a selfish, “What’s in it for me?” Although that’s helpful, but where are we going? I may be invested in a status quo and I need to understand, okay, if you’re going to ask me to change, if you’re going to invite me into this uncomfortable place of doing things differently, why am I here? Help me understand it and articulate the way forward and language that not only I can understand, but also that’s going to be motivating to me.

CURT NICKISCH: And who on my team was part of this process and all that kind of stuff?

ANNE MORRISS: Oh, yeah. I may have some really important questions that may be in the way of my buy-in and commitment to this plan. So certainly creating a space where those questions can be addressed is essential. But what we found is that there is an architecture of a great change story, and it starts with honoring the past, honoring the starting place. Sometimes we’re so excited about the change and animated about the change that what has happened before or what is even happening in the present tense is low on our list of priorities.

Or we want to label it bad, because that’s the way we’ve thought about the change, but really pausing and honoring what came before you and all the reasonable decisions that led up to it, I think can be really helpful to getting people emotionally where you want them to be willing to be guided by you. Going back to Uber, when Dara Khosrowshahi came in.

CURT NICKISCH: This is the new CEO.

ANNE MORRISS: The new CEO.

CURT NICKISCH: Replaced Travis Kalanick, the founder and first CEO, yeah.

ANNE MORRISS: Yeah, and had his first all-hands meeting. One of his key messages, and this is a quote, was that he was going to retain the edge that had made Uber, “A force of nature.” And in that meeting, the crowd went wild because this is also a company that had been beaten up publicly for months and months and months, and it was a really powerful choice. And his predecessor, Travis was in the room, and he also honored Travis’ incredible work and investment in bringing the company to the place where it was.

And I would use words like grace to also describe those choices, but there’s also an incredible strategic value to naming the starting place for everybody in the room because in most cases, most people in that room played a role in getting to that starting place, and you’re acknowledging that.

CURT NICKISCH: You can call it grace. Somebody else might call it diplomatic or strategic. But yeah, I guess like it or not, it’s helpful to call out and honor the complexity of the way things have been done and also the change that’s happening.

ANNE MORRISS: Yeah, and the value. Sometimes honoring the past is also owning what didn’t work or what wasn’t working for stakeholders or segments of the employee team, and we see that around culture change. Sometimes you’ve got to acknowledge that it was not an equitable environment, but whatever the worker, everyone in that room is bringing that pass with them. So again, making it discussable and using it as the jumping off place is where we advise people to start.

Then you’ve earned the right to talk about the change mandate, which we suggest using clear and compelling language about the why. “This is what happened, this is where we are, this is the good and the bad of it, and here’s the case for change.”

And then the last part, which is to describe a rigorous and optimistic way forward. It’s a simple past, present, future arc, which will be familiar to human beings. We love stories as human beings. It’s among the most powerful currency we have to make sense of the world.

CURT NICKISCH: Yeah. Chronological is a pretty powerful order.

ANNE MORRISS: Right. But again, the change leaders we see really get it right, are investing an incredible amount of time into the storytelling part of their job. Ursula Burns, the Head of Xerox is famous for the months and years she spent on the road just telling the story of Xerox’s change, its pivot into services to everyone who would listen, and that was a huge part of her success.

CURT NICKISCH: So Friday or your fifth step, you end with empowering teams and removing roadblocks. That seems obvious, but it’s critical. Can you dig into that a little bit?

ANNE MORRISS: Yeah. Friday is the fun day. Friday’s the release of energy into the system. Again, you’ve now earned the right to go fast. You have a plan, you’re pretty confident it’s going to work. You’ve told the story of change the organization, and now you get to sprint. So this is about really executing with urgency, and it’s about a lot of the tactics of speed is where we focus in the book. So the tactics of empowerment, making tough strategic trade-offs so that your priorities are clear and clearly communicated, creating mechanisms to fast-track progress. At Etsy, CEO Josh Silverman, he labeled these projects ambulances. It’s an unfortunate metaphor, but it’s super memorable. These are the products that get to speed out in front of the other ones because the stakes are high and the clock is sticking.

CURT NICKISCH: You pull over and let it go by.

ANNE MORRISS: Yeah, exactly. And so we have to agree as an organization on how to do something like that. And so we see lots of great examples both in young organizations and big complex biotech companies with lots of regulatory guardrails have still found ways to do this gracefully.

And I think we end with this idea of conflict debt, which is a term we really love. Leanne Davey, who’s a team scholar and researcher, and anyone in a tech company will recognize the idea of tech debt, which is this weight the organization drags around until they resolve it. Conflict debt is a beautiful metaphor because it is this weight that we drag around and slows us down until we decide to clean it up and fix it. The organizations that are really getting speed right have figured out either formally or informally, how to create an environment where conflict and disagreements can be gracefully resolved.

CURT NICKISCH: Well, let’s talk about this speed more, right? Because I think this is one of those places that maybe people go wrong or take too long, and then you lose the awareness of the problem, you lose that urgency. And then that also just makes it less effective, right? It’s not just about getting the problem solved as quickly as possible. It’s also just speed in some ways helps solve the problem.

ANNE MORRISS: Oh, yeah. It really is the difference between imagining the change you want to lead and really being able to bring it to life. Speed is the thing that unlocks your ability to lead change. It needs a foundation, and that’s what Monday through Thursday is all about, steps one through four, but the finish line is executing with urgency, and it’s that urgency that releases the system’s energy, that communicates your priorities, that creates the conditions for your team to make progress.

CURT NICKISCH: Moving fast is something that entrepreneurs and tech companies certainly understand, but there’s also this awareness that with big companies, the bigger the organization, the harder it is to turn the aircraft carrier around, right? Is speed relative when you get at those levels, or do you think this is something that any company should be able to apply equally?

ANNE MORRISS: We think this applies to any company. The culture really lives at the level of team. So we believe you can make a tremendous amount of progress even within your circle of control as a team leader. I want to bring some humility to this and careful of words like universal, but we do think there’s some universal truths here around the value of speed, and then some of the byproducts like keeping fantastic people. Your best people want to solve problems, they want to execute, they want to make progress and speed, and the ability to do that is going to be a variable in their own equation of whether they stay or they go somewhere else where they can have an impact.

CURT NICKISCH: Right. They want to accomplish something before they go or before they retire or finish something out. And if you’re able to just bring more things on the horizon and have it not feel like it’s going to be another two years to do something meaningful.

ANNE MORRISS: People – I mean, they want to make stuff happen and they want to be around the energy and the vitality of making things happen, which again, is also a super infectious phenomenon. One of the most important jobs of a leader, we believe, is to set the metabolic pace of their teams and organizations. And so what we really dig into on Friday is, well, what does that look like to speed something up? What are the tactics of that?

CURT NICKISCH: I wonder if that universal truth, that a body in motion stays in motion applies to organizations, right? If an organization in motion stays in motion, there is something to that.

ANNE MORRISS: Absolutely.

CURT NICKISCH: Do you have a favorite client story to share, just where you saw speed just become a bit of a flywheel or just a positive reinforcement loop for more positive change at the organization?

ANNE MORRISS: Yeah. We work with a fair number of organizations that are on fire. We do a fair amount of firefighting, but we also less dramatically do a lot of fire prevention. So we’re brought into organizations that are working well and want to get better, looking out on the horizon. That work is super gratifying, and there is always a component of, well, how do we speed this up?

What I love about that work is there’s often already a high foundation of trust, and so it’s, well, how do we maintain that foundation but move this flywheel, as you said, even faster? And it’s really energizing because often there’s a lot of pent-up energy that… There’s a lot of loyalty to the organization, but often it’s also frustration and pent-up energy. And so when that gets released, when good people get the opportunity to sprint for the first time in a little while, it’s incredibly energizing, not just for us, but for the whole organization.

CURT NICKISCH: Anne, this is great. I think finding a way to solve problems better but also faster is going to be really helpful. So thanks for coming on the show to talk about it.

ANNE MORRISS:  Oh, Curt, it was such a pleasure. This is my favorite conversation. I’m delighted to have it anytime.

HANNAH BATES: That was entrepreneur, leadership coach, and author Anne Morriss – in conversation with Curt Nickisch on HBR IdeaCast.

We’ll be back next Wednesday with another hand-picked conversation about business strategy from Harvard Business Review. If you found this episode helpful, share it with your friends and colleagues, and follow our show on Apple Podcasts, Spotify, or wherever you get your podcasts. While you’re there, be sure to leave us a review.

When you’re ready for more podcasts, articles, case studies, books, and videos with the world’s top business and management experts, you’ll find it all at HBR.org.

This episode was produced by Mary Dooe, Anne Saini, and me, Hannah Bates. Ian Fox is our editor. Special thanks to Rob Eckhardt, Maureen Hoch, Erica Truxler, Ramsey Khabbaz, Nicole Smith, Anne Bartholomew, and you – our listener. See you next week.

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Why Problem Solving Is Important For Students?

Have you ever found yourself struggling to come up with a solution to a complex problem? Perhaps you felt overwhelmed, unsure where to start, or uncertain about the best course of action. If so, you are not alone. Many students face similar challenges when confronted with complex problems.

Problem-solving is important for students because it helps them develop critical thinking, creativity, and metacognitive skills. It allows them to approach complex problems systematically and logically, leading to better solutions.

This article will explore why problem solving is important for students and the benefits of developing these skills. By the end of this article, you will better understand why problem-solving skills are crucial for student success and how you can develop these skills to become a more effective problem-solver.

Table of Contents

Why Are Problem-Solving Skills Important In Today’s World?

With the rapidly changing and complex nature of the modern world, individuals must be equipped to think critically and solve problems effectively to thrive. Below are some reasons why problem-solving skills are so important:

• Innovation And Creativity: Problem-solving skills are essential for innovation and creativity.
• Career Success: These skills are highly valued by employers. The ability to identify and solve problems in the workplace is a key skill that leads to career success and advancement.
• P ersonal Growth: Problem-solving skills are also important for personal growth and development.
• Social Impact: Many of the world’s most pressing problems, such as poverty, inequality, and climate change, require effective problem-solving skills.

Problem-solving skills enable students to approach challenges and obstacles with a solution-oriented mindset. Below are some reasons why problem-solving skills are essential for students:

• Success In Academics: Problem-solving skills are crucial for success in academics. Students who think critically and creatively better understand and apply the concepts they learn in the classroom. These skills help students to tackle complex and challenging academic tasks, leading to better grades and academic performance.
• Life Skills: These skills are important for students’ lives beyond the classroom. These skills help students to navigate real-world problems and challenges, both personal and professional. Students who think critically and creatively are better equipped to handle unexpected situations, make sound decisions, and achieve their goals
• Development Of Critical Thinking Skills: Problem-solving skills are closely linked to critical thinking skills. These skills are essential for analyzing information, evaluating arguments, and making informed decisions. By developing problem-solving skills, students also develop their critical thinking abilities.
• Learning Process: These skills enhance the learning process. When students identify and solve problems, they actively participate in their learning. These skills also help students identify knowledge gaps and seek new information.
• Metacognitive Skills: Problem-solving skills also help to develop metacognitive skills. These skills involve reflecting on one’s thought processes and monitoring one’s learning. By practicing problem-solving skills, students learn to evaluate their thinking, identify improvement areas, and adjust their strategies accordingly.
• Creative Solutions: These skills promote creativity and innovation. Students who think outside the box and develop innovative solutions to problems are more likely to succeed in today’s rapidly changing world.
• Opportunities: Problem-solving skills open up opportunities for students. Employers value employees who can solve problems independently and creatively. Students with critical thinking skills are better equipped to take advantage of job and business opportunities.
• Classroom Culture: These skills also help to create a positive classroom culture. Students learn to collaborate and communicate effectively when they work together to solve problems. This fosters a sense of community and engagement in the classroom.

Get to know: How To Promote Critical Thinking In The Classroom?

What Are The Classroom Approaches To Problem-Solving For Students?

A classroom approach to problem-solving is an effective way to equip students with the skills and knowledge they need to tackle real-world challenges.

Teaching Problem-Solving Skills In Classrooms

One approach to teaching problem-solving skills in classrooms is explicitly teaching students a problem-solving process, such as identifying the problem, brainstorming possible solutions, evaluating the solutions, and selecting the best solution. Teachers can provide opportunities for students to practice this process through real-world scenarios and simulations and encourage them to reflect on their critical thinking skills and strategies.

Problem-Based Learning Approach

In problem-based learning (PBL), students are presented with a real-world problem or scenario and are tasked with working collaboratively to find a solution. This approach encourages students to engage in critical thinking, communication, and problem-solving skills and promotes a deeper understanding of the subject.

Self-Directed Learning Strategy

Self-directed learning is an approach where students take responsibility for their learning and are encouraged to identify and pursue their learning goals. Teachers can support self-directed learning by providing opportunities for students to choose their learning tasks, reflect on their learning, and receive feedback on their progress.

Collaborative Learning

Collaborative learning involves students working in small groups to solve problems, share ideas, and learn from one another. This approach effectively promotes problem-solving skills and encourages students to engage in critical thinking, communication, and teamwork. Collaborative learning is facilitated through various activities, such as discussions, group projects, and problem-solving tasks.

What Are The Benefits Of Problem-Solving Skills For Students?

Problem-solving skills offer numerous benefits to individuals, including academic success, daily problem-solving, job and business opportunities, and community relationships.

Having proficient problem-solving skills puts students in a better position to excel academically. They can analyze and understand complex concepts, think critically, and apply knowledge in new situations.

• Life Skills And Daily Problem-Solving: Problem-solving skills are crucial for everyday situations. People with these skills are better equipped to make informed decisions, solve personal problems, and manage their lives effectively.
• Opportunities In Job And Business: Employers highly value problem-solving skills in various industries. Individuals with these skills have better job prospects and are more likely to succeed. They also identify opportunities for business growth and development.
• Community Relationship: Individuals with strong problem-solving skills are valuable contributors to their communities. They identify and address community problems, work collaboratively with others to find solutions and improve the quality of life for all community members.

What Is The Importance Of Problem-Solving Skills In Everyday Life?

Problem-solving skills are an essential part of a student’s everyday life. These skills enable students to analyze situations critically, identify potential solutions, and implement the most effective course of action. This ability is vital for success in both personal and professional life.

In school, students face numerous problems, from academic challenges to social and emotional issues. Possessing problem-solving skills helps students to manage these challenges effectively. Students with strong problem-solving skills are better equipped to make informed decisions, communicate effectively, and work collaboratively.

They are also better prepared for the demands of the 21st-century workforce, where problem-solving skills are highly valued. Furthermore, problem-solving skills are transferable, meaning they can apply to any situation or context, making them an invaluable asset throughout a student’s life.

Read Also: How to Improve Your Problem-Solving Skills for Conflict Management?

What Is The Role Of Teachers In Developing Problem-Solving Skills For Students?

Effective teaching strategies for developing problem-solving skills

Effective teaching strategies for developing problem-solving skills in students include:

• Encouraging students to ask questions and explore possible solutions on their own.
• Providing hands-on, experiential learning opportunities where students can apply problem-solving skills in real-world situations.
• Using problem-based learning approaches that allow students to work on open-ended, complex problems.
• Providing collaboration and group work opportunities where students can share ideas, perspectives, and solutions.
• Encourage metacognition by asking students to reflect on their thinking processes and critical thinking strategies.

Which Challenges Teachers Faces In Teaching Problem-Solving Skills To Students?

Teaching problem-solving skills is challenging for teachers, requiring a unique approach and pedagogy. The following are some of the challenges that teachers face while teaching problem-solving skills:

• Limited Time: Teachers do not have enough time to devote to teaching problem-solving skills as they need to cover a specific curriculum or course material within a set timeframe.
• Limited Resources: They cannot access adequate tools, technology, and materials to facilitate effective problem-solving learning.
• Students’ Lack Of Prior Knowledge: Students do not have the knowledge needed to solve complex problems, making it challenging for teachers to engage them in problem-solving activities .
• Limited Experience: Teachers may have limited experience in solving complex problems, hindering their ability to teach problem-solving skills effectively.
• Different Learning Styles: Students have different learning styles and abilities, making it challenging for teachers to design a curriculum that meets the needs of all learners.

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Common Challenges in Developing Problem Solving Skills for Kindergarten

Throughout the article, we have discussed why problem-solving is important for students. These skills enable students to think critically, analyze situations, and develop creative solutions. These skills are crucial for success in the 21st century, where innovation and adaptability are highly valued.

In the future, problem-solving skills will become even more important as the world changes rapidly. Students who develop strong problem-solving skills will be better equipped to handle the challenges and opportunities that arise in their personal and professional lives.

There are various effective teaching strategies and approaches that teachers can use to develop problem-solving skills in their students. Problem-solving skills are crucial for students’ success and development. Teachers, parents, and communities must prioritize the development of these skills to prepare students for the challenges and opportunities of the future.

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Explained: Importance of critical thinking, problem-solving skills in curriculum

F uture careers are no longer about domain expertise or technical skills. Rather, critical thinking and problem-solving skills in employees are on the wish list of every big organization today. Even curriculums and pedagogies across the globe and within India are now requiring skilled workers who are able to think critically and are analytical.

The reason for this shift in perspective is very simple.

These skills provide a staunch foundation for comprehensive learning that extends beyond books or the four walls of the classroom. In a nutshell, critical thinking and problem-solving skills are a part of '21st Century Skills' that can help unlock valuable learning for life.

Over the years, the education system has been moving away from the system of rote and other conventional teaching and learning parameters.

They are aligning their curriculums to the changing scenario which is becoming more tech-driven and demands a fusion of critical skills, life skills, values, and domain expertise. There's no set formula for success.

Rather, there's a defined need for humans to be more creative, innovative, adaptive, agile, risk-taking, and have a problem-solving mindset.

In today's scenario, critical thinking and problem-solving skills have become more important because they open the human mind to multiple possibilities, solutions, and a mindset that is interdisciplinary in nature.

Therefore, many schools and educational institutions are deploying AI and immersive learning experiences via gaming, and AR-VR technologies to give a more realistic and hands-on learning experience to their students that hone these abilities and help them overcome any doubt or fear.

ADVANTAGES OF CRITICAL THINKING AND PROBLEM-SOLVING IN CURRICULUM

Ability to relate to the real world:  Instead of theoretical knowledge, critical thinking, and problem-solving skills encourage students to look at their immediate and extended environment through a spirit of questioning, curiosity, and learning. When the curriculum presents students with real-world problems, the learning is immense.

Confidence, agility & collaboration : Critical thinking and problem-solving skills boost self-belief and confidence as students examine, re-examine, and sometimes fail or succeed while attempting to do something.

They are able to understand where they may have gone wrong, attempt new approaches, ask their peers for feedback and even seek their opinion, work together as a team, and learn to face any challenge by responding to it.

Willingness to try new things: When problem-solving skills and critical thinking are encouraged by teachers, they set a robust foundation for young learners to experiment, think out of the box, and be more innovative and creative besides looking for new ways to upskill.

It's important to understand that merely introducing these skills into the curriculum is not enough. Schools and educational institutions must have upskilling workshops and conduct special training for teachers so as to ensure that they are skilled and familiarized with new teaching and learning techniques and new-age concepts that can be used in the classrooms via assignments and projects.

Critical thinking and problem-solving skills are two of the most sought-after skills. Hence, schools should emphasise the upskilling of students as a part of the academic curriculum.

The article is authored by Dr Tassos Anastasiades, Principal- IB, Genesis Global School, Noida. 

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Top 10 Reasons Why Coding is an Important Part of Our Daily Lives

Top Skills for Youngsters to Learn

Artificial Intelligence Projects to build impressive Student Profile in 2024

Internship experience and real-life work exposure

• Coding for kids
• Tips for Parents

The rise of AI in the present has turned coding into a specialty to expertise for tech devotees and experts. It has evolved into a valuable tool that can be used in our day-to-day lives. Whether you’re a student, an expert, or somebody basically exploring the intricacies of the modern world, understanding how to code can help you in manners you probably never thought about. In this blog, we will share the top ten reasons why coding isn’t just a skill but also an important part of our daily lives.

Reasons Why Coding is Useful

1. problem-solving skills:.

Coding gives people the ability to solve problems. People learn to break down complex issues into smaller units. These small segments become more manageable to approach. This systematic way to solve problems is a skill that goes beyond the domain of programming. Whether you’re troubleshooting an issue or tending to difficulties in your professional life, coding teaches you an organized way to deal with critical thinking.

2. Increases Efficiency:

Coding communicates with machines to perform automated repetitive tasks. Our day-to-day routine also involves a repetition of many regular basic tasks. Coding teaches you to streamline your daily routine. From organizing files to scheduling emails, the skill to follow your planner thoroughly helps to save time and also decreases the probability of blunders. The ability to be disciplined can be a unique advantage in a fast-paced world.

3. Improves Analytical Thinking:

Coding cultivates analytical thinking. Writing code requires you to think critically and logically, two skills that are extremely useful in many different areas of life. A significant advantage is the skill to approach challenges with a logical mindset, whether you are analyzing data or making an important decision.

4. Mastering Digital Language:

Coding is the language of machines. Learning and understanding the language enhances your ability to communicate with computers and robots effectively in this AI age. Whether you’re teaming up on a project or searching for solutions online, a fundamental understanding of coding permits you to explore the digital landscape with confidence.

5. Unleashing Creativity:

Coding is a medium for imagination and creativity. It is not complicated and formulaic and is difficult to understand. Learning to code lets us create digital art, interesting websites, and innovative apps. As a form of expression, coding is a medium for people to transform their creative ideas and showcase them to the world. 

6. Career Advancement:

Coding skills are a valuable asset in today’s competitive job market. Not just in the tech industry, a basic understanding of coding is necessary in many professions. Coding proficiency can differentiate you and create new possibilities for career growth, from data analysis to marketing.

7. Educational Empowerment:

Coding opens up a realm of endless opportunities for students. It fosters problem-solving abilities, nurtures creativity, and equips students for a future where technology is ever-present. Additionally, coding is progressively becoming an essential element of the academic curriculum, giving students an advantageous edge in diverse fields.

8. Technological Independence:

Coding knowledge provides you with a feeling of technological autonomy. Instead of merely using technology, you transform into an engaged contributor who can modify and adjust it according to your requirements. This empowerment holds great importance, especially considering the ongoing prominence of technology in our daily lives.

9. Teamwork:

Coding is a collective effort. The success of open-source projects and online coding communities is largely attributed to the spirit of collaboration. By joining this vast coding ecosystem, you not only connect with individuals who share similar interests but also contribute to a culture of collaboration and knowledge exchange that extends beyond the realm of coding.

10. Building Your Job Profile:

Coding for children is a skill that guarantees future success in this AI generation. With automation and artificial intelligence becoming essential components in numerous sectors, possessing the knowledge and proficiency in coding ensures that you stay valuable and flexible in a constantly evolving job market.

Coding is now accessible to a wide range of people, not just limited to tech professionals; it is a valuable skill that can improve the quality of life for individuals from various backgrounds. Beyond improving problem-solving skills and nurturing creativity, the advantages of coding reach far beyond the field of programming. In today’s intricate society, learning how to code is not merely a choice but a potent instrument that can open up endless opportunities.

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• Open access
• Published: 30 May 2024

Enhancing AI competence in health management: students’ experiences with ChatGPT as a learning Tool

• Lior Naamati-Schneider 1  

BMC Medical Education volume  24 , Article number:  598 ( 2024 ) Cite this article

133 Accesses

Metrics details

The healthcare industry has had to adapt to significant shifts caused by technological advancements, demographic changes, economic pressures, and political dynamics. These factors are reshaping the complex ecosystem in which healthcare organizations operate and have forced them to modify their operations in response to the rapidly evolving landscape. The increase in automation and the growing importance of digital and virtual environments are the key drivers necessitating this change. In the healthcare sector in particular, processes of change, including the incorporation of artificial intelligent language models like ChatGPT into daily life, necessitate a reevaluation of digital literacy skills.

This study proposes a novel pedagogical framework that integrates problem-based learning with the use of ChatGPT for undergraduate healthcare management students, while qualitatively exploring the students’ experiences with this technology through a thematic analysis of the reflective journals of 65 students.

Through the data analysis, the researcher identified five main categories: (1) Use of Literacy Skills; (2) User Experiences with ChatGPT; (3) ChatGPT Information Credibility; (4) Challenges and Barriers when Working with ChatGPT; (5) Mastering ChatGPT-Prompting Competencies . The findings show that incorporating digital tools, and particularly ChatGPT, in medical education has a positive impact on students’ digital literacy and on AI Literacy skills.

Conclusions

The results underscore the evolving nature of these skills in an AI-integrated educational environment and offer valuable insights into students’ perceptions and experiences. The study contributes to the broader discourse about the need for updated AI literacy skills in medical education from the early stages of education.

Peer Review reports

Introduction

In recent years, the healthcare sector has undergone significant shifts in both local and global contexts. These shifts are primarily attributed to demographic, technological, economic, and political factors. These changes have had a profound impact on the healthcare ecosystem, requiring organizations to adapt their operations and strategies to this evolving landscape [ 1 , 2 ]. In response, healthcare organizations have had to modify their behavior to adapt to this ever-changing reality [ 3 ]. Among the factors that have most significantly affected the healthcare system are technological advancements, automation, and the rise of digital and virtual environments. The impact of these factors gained momentum in December 2019, primarily due to the COVID-19 pandemic. Technological advances, particularly the rise of artificial intelligence (AI) and digital tools, have been central to this transformation, with the COVID-19 pandemic accelerating the need for healthcare systems to adapt and innovate [ 3 , 4 , 5 , 6 , 7 , 8 ]. The integration of AI in healthcare, including the deployment of chatbots like ChatGPT that utilize the Generative Pre-trained Transformer (GPT)—a type of large language model (LLM)—underscores a shift toward digital and AI literacy in medical education and practice. [ 9 , 10 ].

The adoption of AI in healthcare, highlighted by the use of systems like ChatGPT, marks a pivotal shift towards greater digital and AI literacy in medical education and practice [ 9 , 10 , 11 , 12 ]. This reflects the healthcare sector’s broader move towards technological innovation, aiming to enhance patient care and revolutionize healthcare professional training. Incorporating AI, such as ChatGPT, into educational frameworks prepares students for the complexities of modern healthcare, demonstrating AI’s potential to transform both healthcare delivery and professional skill development [ 11 , 12 ].

In the rapidly evolving landscape of AI, where technological developments are occurring at an accelerated pace, there is a significant need for comprehensive research to navigate this ever-changing landscape. In particular, research into the impact of AI on healthcare is still limited, highlighting the urgent need for more focused studies on the implications for medical education and the effective training of healthcare professionals in the use of AI technologies [ 13 , 14 ]. The emergence of LLMs, such as GPT, and their applications in educational frameworks, including chatbots like ChatGPT, has increased the urgency of reassessing the skills required, with a particular focus on digital literacy. This reassessment is essential to determine the continued relevance of these skills or whether a fundamental refocusing is required. Such a re-examination is essential to ensure that the healthcare workforce is adequately prepared for the challenges and opportunities presented by the integration of AI into healthcare practice [ 11 ].

Studies [ 15 , 16 , 17 , 18 ] have identified a significant gap in understanding how digital literacy skills—such as accessing, analyzing, evaluating, and creating digital content—play a role in effectively leveraging LLMs like GPT and their applications, including chatbots such as ChatGPT, within educational frameworks. Furthermore, the successful integration of ChatGPT into educational settings may potentially lessen the reliance on traditional digital literacy skills, prompting a reevaluation of their ongoing relevance [ 19 , 20 ]. This gap underscores the need for more research into the critical role that digital literacy skills hold in the efficient use of technologies like ChatGPT for educational aims, as highlighted by recent literature [ 15 , 17 , 18 ]. ChatGPT’s access to accurate medical information could reduce the need for individual data analysis skills [ 21 , 22 ]. Yet, concerns persist among researchers that its content generation might hinder critical thinking development, including source evaluation and idea generation [ 23 , 24 ].

This qualitative study introduces a pedagogical framework that synergizes problem-based learning with the application of ChatGPT among undergraduate healthcare management students. It aims to qualitatively examine their interactions with this technology, focusing on the transition from traditional digital literacy towards a more advanced AI literacy. This evolution in educational focus is poised to revolutionize the requisite competencies for navigating the dynamic healthcare sector of today.

The rationale behind focusing on ChatGPT stems from its notable accessibility, user-friendly design, and versatility as a comprehensive tool in healthcare settings. Its capability to simulate human-like dialogues positions it as a prime resource for educational initiatives, thereby enriching the pedagogical domain of healthcare management and clinical practices. The unrestricted access to ChatGPT, along with its wide-ranging utility in executing diverse healthcare operations, underscores its capacity to significantly contribute to and spearhead innovation within healthcare education and practices. The selection of ChatGPT, attributed to its approachability and adaptability, marks a strategic endeavor to investigate the impact of artificial intelligence amidst the shifting paradigms of healthcare requirements. Yet, despite the widespread integration of ChatGPT in healthcare, research into the long-term effects and the necessary adaptation of skills and methods remains lacking. [ 11 , 12 ].

Literature review

Ai tools in medical settings.

AI involves creating systems that mimic human cognitive functions such as perception, speech recognition, and decision-making through machine learning. It excels in analyzing data, identifying patterns, and making predictions, offering improvements over traditional data processing. AI’s applications span multiple sectors, including healthcare, at various levels from individual to global [ 25 , 26 ]. The integration of AI into healthcare enhances diagnostic, treatment, and patient care, offering advanced decision-making and predictions [ 9 , 10 , 25 , 27 ].AI technologies enhance clinical decision-making, diagnosis, and treatment by analyzing patient data through machine learning for informed decisions, offering 24/7 support via AI chatbots, and enabling remote monitoring with AI-powered devices like wearable sensors [ 9 , 28 ].

AI facilitates remote patient monitoring, minimizing in-person healthcare visits [ 29 ]. It improves service personalization, with AI assistants managing appointments and reminders, and chatbots streamlining insurance claims, easing provider workloads [ 9 ]. AI automates routine administrative tasks, freeing providers to concentrate on patient care. It streamlines operations, cuts bureaucracy, and analyzes data to improve healthcare management and predict service demand, allowing for better resource allocation. AI’s analysis of patient feedback further aids in enhancing service delivery [ 10 ]. AI integration can transform patient-caregiver dynamics, enhancing diagnosis, treatment, and self-management of health conditions [ 30 ]. While AI integration in healthcare promises significant advancements, it presents challenges, including data management issues and the need for specialized skills.

Sallam [ 14 ] highlights ChatGPT’s potential advantages in healthcare, including enhancing clinical workflows, diagnostics, and personalized medicine. However, challenges such as ethical dilemmas, interpretability issues, and content accuracy must be tackled. In healthcare education, although ChatGPT holds promise for customized learning and creating lifelike clinical scenarios, concerns about bias, plagiarism, and content quality persist. Addressing these concerns necessitates preparing healthcare professionals and students through education and training to navigate the complexities of AI. Additionally, extensive research in these domains is essential [ 6 , 9 , 14 , 31 , 32 ].

Teaching with AI and about AI: advancing education in the digital age

To be able to utilize AI tools effectively and integrate them seamlessly into their everyday work, healthcare professionals need early exposure to AI tools in their education to boost their proficiency and confidence, understanding both their potential and limitations [ 9 , 32 , 33 ]. York et al. [ 32 ] explored medical professionals’ attitudes towards AI in radiology, revealing a positive outlook on AI’s healthcare benefits but also highlighting a notable gap in AI knowledge. This emphasizes the need for enhanced AI training in medical education.

According to Sallam [ 14 ], ChatGPT and other models based on lLLMs have significantly improved healthcare education. They customize responses to student inquiries, curate relevant educational material, and tailor content to individual learning styles. For instance, ChatGPT generates personalized quiz questions, suggests resources to fill knowledge gaps, and adjusts explanations to suit diverse learning preferences. Moreover, it simplifies complex medical concepts, employs analogies and examples for clarity, and offers supplementary materials to enhance comprehension.

Breeding et al. [ 11 ] argued that in medical education, ChatGPT should be viewed as a supplementary tool rather than a substitute for traditional sources. While it offers clear and organized information, medical students still perceive evidence-based sources as more comprehensive. Eysenbach [ 33 ] engaged in a series of dialogues with ChatGPT to explore its integration into medical education. ChatGPT demonstrated proficiency in various tasks, such as grading essays, providing feedback, creating virtual patient scenarios, enhancing medical textbooks, summarizing research articles, and explaining key findings. Nevertheless, it also demonstrated a tendency to produce erroneous responses and fabricated data, including references. Such inaccuracies have the potential to generate student misconceptions, spread misinformation, and cause a decline in critical thinking skills [ 33 ]. Han et al. [ 34 ] conducted a comprehensive examination of ChatGPT’s effectiveness as a pedagogical tool in medical education, focusing on the chatbot’s interaction with delineated educational objectives and tasks. Their findings suggest that while ChatGPT is capable of providing elementary data and explanations, it is not impervious to constraints and sometimes provides incorrect or partial information. The study stresses active learning and analytical reasoning in medical education, emphasizing the importance of understanding basic sciences and the need for expert oversight to ensure AI-generated information accuracy [ 34 ].

Das et al. [ 35 ] evaluated ChatGPT’s efficacy in medical education, focusing on microbiology questions at different difficulty levels. They found that ChatGPT could answer basic and complex microbiology queries with roughly 80% accuracy, indicating its potential as an automated educational tool in medicine. The study underscores the importance of ongoing improvements in training language models to enhance their effectiveness for academic use [ 35 , 36 ].AI implementation in healthcare must be carefully managed to maximize benefits and minimize risks [ 11 , 12 , 35 , 36 ]. With the rapid development of digital technologies and AI tools, particularly in healthcare, students need appropriate resources to use these technologies effectively [ 37 ]. Digital literacy is essential in the 21st century, including skills for interacting with digital content [ 16 , 18 ]. Hence, medical literacy skills should start early in the education of healthcare students.

Digital literacy and eHealth literacy skills

Digital literacy skills encompass a collection of essential abilities necessary for using digital technologies effectively in accessing and retrieving information [ 38 ]. These skills are often viewed as foundational digital literacies that are critical for full participation in the digital era [ 39 ]. The European Commission emphasizes the importance of digital literacy for employability and citizenship. They advocate for policies and programs to enhance digital skills across all segments of society. The EU aims for 70% of adults to have basic digital skills by 2025, focusing on analytical, evaluative, and critical thinking abilities crucial for assessing digital information’s quality and credibility [ 40 ]. Individuals need these skills to discern biases and misinformation in various media formats [ 16 , 17 , 41 ] and evaluate the credibility of online sources [ 42 ]. Critical thinking is crucial for distinguishing between accurate information and misinformation [ 43 ], while data literacy is essential for interpreting data and detecting misleading statistics [ 44 ]. These competencies are fundamental for navigating today’s complex digital information landscape.

eHealth literacy, which incorporates the digital skills needed to access and utilize medical information from digital platforms [ 45 ], is gaining recognition as an integral component of overall health literacy. Enhanced online medical literacy is vital for healthcare professionals and administrators [ 46 ] to adapt to changing demands and improve care management within evolving healthcare paradigms [ 47 ]. Additionally, acquisition of digital competencies has been identified as a valuable strategy that healthcare providers and managers can use to manage the psychological effects of heightened workloads and uncertainty, such as the fear, stress, and anxiety emerging from the COVID-19 pandemic [ 48 ]. These skills enable individuals to use AI as both an independent tool and a supplementary aid in decision-making. However, addressing challenges like bias and academic integrity is crucial when integrating AI into medical education [ 32 , 33 , 49 ]. Critical thinking skills are essential for analyzing digital information, identifying inconsistencies, and evaluating arguments. In today’s era of misinformation, users must verify the accuracy of online content and distinguish between reliable sources and hoaxes [ 43 ]. Data literacy skills are also crucial for interpreting data accurately, detecting misleading statistics, and making informed decisions based on credible sources in the digital age [ 44 ].

Research on digital literacy emphasizes the importance of analytical and evaluative skills. Morgan et al. [ 17 ] found that higher education students struggle most with evaluating digital content for bias and quality. They excel in social literacy skills like communication. This highlights the need to prioritize adaptability in digital literacy, integrating industry-relevant experiences into education to ensure students can navigate and critically assess digital information for real-world applications.

Indeed, since the introduction of ChatGPT in 2022, it has been beneficial in various educational contexts. Nevertheless, concerns have been raised about potential inaccuracies and misinformation that may affect student learning and critical thinking [ 20 ]. Moreover, the potential redundancy of certain digital skills as a result of ChatGPT’s capabilities has also sparked discussions on changing educational objectives [ 19 , 21 , 22 ]. The development of ChatGPT may replace some digital skills as it takes over tasks previously expected of students. Researchers [ 21 , 22 ] argue that it is constantly improving its ability to access accurate medical information, providing reliable advice and treatment options from reputable sources. This ability may render the need for individuals to be adept at information retrieval and evaluation redundant. In other words, ChatGPT’s growing proficiency in tasks such as translation, text summarization, and sentiment analysis, and its ability to generate content like movies [ 23 ] may potentially lead to the underdevelopment of critical thinking skills, including the ability to evaluate source quality and reliability, formulate informed judgments, and generate creative and original ideas [ 24 ]. Indeed, the integration of AI into the healthcare sector raises critical questions about the nature and scope of the digital skills required in the future [ 19 , 20 ].

As AI advances, essential digital competencies may need reassessment to keep pace with technology. This requires forward-thinking digital literacy initiatives, particularly in healthcare education and practice. Proactively addressing the potential impact of AI on human interactions with digital healthcare technologies is critical. This will ensure that healthcare professionals and students are skilled in current digital practices, and prepared for the evolving role of AI in the sector. Despite the swift integration of AI tools in healthcare, and applications like ChatGPT, research on their long-term impacts, effects on users, and the necessary adaptation of skills and methodologies in the ever-evolving learning environment remains insufficient [ 11 , 12 , 15 , 17 , 18 , 49 , 50 , 51 , 52 , 53 , 54 , 55 , 56 , 57 , 58 ].

This study aims to address the intersection of AI adoption in healthcare and its implications for medical education, specifically focusing on the skills required by healthcare professionals. With the rapid incorporation of AI, into healthcare settings, there is an urgent need to reassess the digital literacy skills traditionally emphasized in medical education. This reassessment prompts questions about the ongoing relevance of these skills as AI technologies continue to evolve and expand their role in healthcare [ 13 , 15 , 16 , 17 , 18 , 19 , 20 ].

Research questions

Given the context, this study aims to explore the following qualitative research questions:

How does a pedagogical framework integrating problem-based learning with ChatGPT affect healthcare management undergraduates’ digital literacy skills?

What are students’ experiences with the combined use of problem-based learning and ChatGPT in their healthcare management education?

How do students perceive the shift towards AI-relevant skills as a result of engaging with this integrated pedagogical approach?

Methodology

Methodological approach.

The present research adopts the case study methodology, which entails in-depth empirical research of a current phenomenon within its real-world context [ 50 ]. This approach involves collecting data on human activities within a defined time and space setting, thereby facilitating an understanding of the various processes occurring within the research case. In qualitative research, and particularly in case study research, themes are formulated from the participants’ narratives, thus allowing for the development of arguments or generalizations derived deductively from participants’ statements [ 51 ]. By focusing on our research questions and using a methodological framework that emphasizes depth and context, the study aims to shed light on the transformative impact of AI on medical education and the development of the skills required for future healthcare professionals.

The research was conducted and analyzed by the researcher, who has a PhD in Healthcare Management and over 15 years of experience in qualitative analysis. Her expertise ensures a deep understanding of the study’s qualitative data. Throughout the research, she engaged in continuous reflexive practices to evaluate how her subjectivity and context influenced the study. This included reflecting on her assumptions, considering power dynamics with participants, aligning research paradigms and methods, and understanding the research context [ 59 ].

Participants and research population

The study involved 89 third-year undergraduate students enrolled in a Health System Management degree program, specifically participating in a course on Service Quality in the Healthcare System during the 2023 academic year. The researcher, serving as the lecturer for this course, integrated writing reflective journals into the curriculum as part of the learning process. Following the course’s conclusion and after grades were distributed, the researcher asked students, in adherence to ethical guidelines, if they consented to have their reflective journals analyzed for research purposes, as outlined in the data collection section. Only students who completed all components of the intervention plan outlined for the class were considered potential participants in the research population.

From this group, qualitative data was extracted from the reflective journals of 65 students who consented to participate. The demographic breakdown of this participant subset included 80% females, with an average age of 24.26 years (Standard Deviation = 3.80).

Data collection

Throughout the course, participants were required to keep a reflective journal documenting their learning journey, to be submitted at the end of the semester. The aim of writing the journal was to capture their personal perceptions of their learning experience. They were encouraged to articulate various challenges, obstacles, and positive and negative aspects they encountered [ 52 ]. Specifically, they were asked to describe the main challenges they faced and the obstacles they overcame, and to provide an introspective account of their experiences. The practice of writing a personal journal not only served as a tool for reflection but also helped them adopt a comprehensive perspective on their educational process [ 53 ].

The credibility of the reflective journal prompts was assured by grounding their development in an extensive literature review and expert consultations within the field of healthcare education. This process ensured that the prompts accurately reflected the constructs of interest, facilitating consistent and meaningful student reflections. Content validity was emphasized to ensure the journal prompts were aligned with the study’s objectives and relevant to students’ experiences in healthcare management education. Refinement of these prompts to effectively meet research objectives was facilitated through expert input. A detailed coding scheme was developed, featuring definitions and categories reflecting the study’s aims and insights from the journals. The coding was applied to a subset of journals by the researcher to ensure credibility.

The data were collected from the reflective journals in accordance with the intervention plan outlined in the Instructional Method section. The study carefully complied with several ethical guidelines for research with human subjects. The nature and purpose of the research were fully explained to the students, with particular emphasis on the use of reflective journals to evaluate the intervention plan. The students gave their informed consent and signed consent forms. To ensure confidentiality, participants were informed that all names would be replaced by pseudonyms and all identifying details would be removed from the final research report. They were also explicitly told that the journal entries would be processed anonymously. The research was approved by the college’s Ethics Committee.

Instructional method procedure (intervention plan)

The focus of this study is a required course titled Introducing Quality into the Health System, which had formerly been taught using traditional frontal teaching methods. The study examines the transformation of this course into a course taught using ChatGPT-mediated online guided learning. This innovative learning approach provides learners a comprehensive experience that entails self-directed learning. The approach emphasizes problem-based learning and focuses on identifying ethical dilemmas and analyzing them within organizational contexts. The intervention plan was strategically organized into five primary stages. Each stage comprised a series of carefully constructed steps that were specifically designed to build upon the knowledge and skills acquired in the previous stages, thus ensuring a coherent and cumulative educational progression. Figure  1 summarizes the instructional method.

Initial Familiarization with ChatGPT

At the beginning of the course, students were introduced to ChatGPT to develop their understanding and proficiency with the tool. This involved providing them detailed instructions on effective usage and encouraging them to engage in interactive dialogues with ChatGPT. The aim was to foster a sense of familiarity and ease, thereby facilitating an informal, hands-on learning experience.

Exploratory Analysis of a Dilemma using ChatGPT

In this exploratory stage, students began to examine the topic of hospital accreditation. Through interactions with ChatGPT, they were introduced to the pros and cons of the accreditation process and to the dilemmas posed by following the accreditation guidelines. The issue of accreditation is central to the discourse on how to improve healthcare quality, but it is also fraught with challenges, such as staff shortages and funding issues. Hospitals have had to make significant changes to meet accreditation standards, leading to debates about possible abolition of the accreditation system. While accreditation is crucial for quality control, its associated costs, particularly those related to inspections and the need for additional staff, pose significant challenges. Without proportional funding, compulsory accreditation has placed financial pressures on hospitals, creating a complex dynamic for both the Ministry of Health and healthcare institutions as they navigate the accreditation process.

To explore the topic of accreditation in depth, students were instructed to develop a series of questions to input to ChatGPT aimed at extracting detailed information about the accreditation dilemma. Students engaged with ChatGPT by posing questions and critically analyzing the answers from three perspectives: organizational, healthcare worker, and patient/customer. They iteratively refined their queries to increase precision until they achieved a comprehensive understanding. Following guidelines, they condensed and reorganized the information into a structured paragraph, incorporating the core dilemmas and arguments from each perspective. To meet objectives, students demonstrated digital media skills, including locating and sharing relevant materials, analyzing ChatGPT responses, verifying sources, and assessing content credibility.

Synthesis and Documentation of Concepts Emerging through ChatGPT Interaction

In the third stage, students were required to submit a comprehensive list detailing new concepts, themes, and sub-themes that emerged from their learning experience with ChatGPT. Their submitted list was not limited to the final results, but also included documentation of all stages of their work, including their initial set of questions, their subsequent refinement of these questions, and the process of their development throughout the learning journey. In addition, they were required to provide a final section summarizing the culmination of their exploration and learning process with ChatGPT. This comprehensive approach was designed to demonstrate the students’ engagement and progression with the tool and to highlight their ability to develop their inquiries and synthesize information effectively.

Analytical Structuring of Learning Outcomes

In the fourth stage, students attempted to refine the learning outcomes they had previously generated. Following the established guidelines, their main objective was to identify and highlight the pros and cons of the various arguments related to the dilemmas they had studied, making sure to consider them from different perspectives. The challenge was to present their arguments in a coherent and logical order, for example by comparing budgetary considerations with quality considerations. They were also expected to support each argument with scientific evidence, thereby aligning their analysis with academic accuracy and empirical research. This stage was crucial in developing their ability to critically evaluate and articulate complex issues, particularly in the field of healthcare.

Final project: Integrative Analysis and multidimensional presentation

In the final stage, students developed and presented a final project, building upon their prior work to explore a comprehensive research question or delve into a specific aspect of their study. This included presenting organizational and managerial viewpoints. The choice of format and tools for their project and presentation—ranging from e-posters and slides to video clips, using familiar technologies like PowerPoint and ThingLink—was left to the students. This method fostered diversity and empowered students by allowing them to select their preferred presentation technique. Moreover, the project featured a peer review phase where students critiqued each other’s work through insightful questions and suggestions, enhancing the discussion. This interactive element aimed to bolster critical thinking and collaborative learning.

Summary of instructional method

Reflective Journaling: documenting the Learning Journey

Throughout the semester, students kept a reflective journal, which they submitted at the end of the course. The primary aim of this journal was to document their personal learning experiences. The journal provided a window on their challenges, difficulties and successes they encountered, all viewed through the lens of their own perceptions and experiences.

Data analysis

The present research employed a deductive-inductive method for categorical analysis of the dataset. Integration of these deductive and inductive approaches was essential to facilitate investigation of predefined categories that are grounded in extant literature and theoretical frameworks, as well as to permit the discovery of novel categories that surfaced during the analysis process [ 51 ]. Initially, the deductive stage was conducted, focusing on predefined categories derived from existing literature and theoretical frameworks. Following this, the inductive stage allowed for the identification and development of novel categories based on the data analysis. The inclusion of episodes, thoughts, and feelings expressed by the students in this study serves to reinforce the reliability of the identified themes. The analysis of the reflective journals began with in-depth reading to identify initial themes from students’ narratives. Inductive coding facilitated the identification and development of themes by the researcher, rather than merely allowing them to ‘emerge.’ This active interpretation and organization of the data by the researcher led to a compilation of key insights. After ensuring the reliability and validity of these findings through careful review, the researcher then organized the codes into themes and sub-themes, ensuring they accurately reflected the data and provided a clear narrative of the students’ experiences.

The findings

The researcher’s analysis of the reflective journals actively uncovered five main categories: (1) Use of Literacy Skills; (2) User Experiences with ChatGPT; (3) ChatGPT Information Credibility; (4) Challenges and Barriers when Working with ChatGPT; (5) Mastering ChatGPT Prompting Competencies. Table  1 summarizes the identified categories and subcategories. To further clarify each category, the table includes representative quotations from the data for illustrative purposes. Throughout the manuscript, pseudonyms have been used with quotations. This approach ensures confidentiality and anonymity for all participants.

Use of literacy skills

The category comprising the use of literacy skills, the code refers to instances where participants relate literacy skills such as reading comprehension, searching evaluation of Information, etc., in their interactions with ChatGPT.

It includes three subcategories: Search Strategies and Access to Data in ChatGPT Use; Data Analysis Enhancement with ChatGPT ; and Evaluation of Information in ChatGPT Interactions Search Strategies and Access to Data in ChatGPT Use.

In the reflective journals, the students consistently expressed their high regard for the efficiency and ease of searching for and accessing information through ChatGPT. The chat interface significantly improved the process of retrieving information by removing the necessity to navigate through multiple websites or sources, thereby making the material more accessible. Furthermore, the interface’s user-friendly and accessible content format played a crucial role in significantly enhancing students’ understanding of the material. Shir wrote: The chat was super easy and helpful in making the dilemma clearer for me. It put all the info I needed in one spot, and everything was explained in a way that was simple to understand.

The analysis of the student journals underscored the remarkable proficiency of ChatGPT in rapidly and effortlessly providing information for various tasks. This technology alleviated the necessity for students to delve into multiple sources, offering a direct approach for understanding concepts, interpreting implications, and compiling data for complex issues. ChatGPT’s swift and handy information retrieval supported autonomous learning on the topic. As an accessible and user-friendly tool, it saved considerable time. Moreover, its accessibility and constant availability helped in tailoring learning experiences to fit the learner’s schedule, independent of external factors or intermediaries. ChatGPT’s use of simple, everyday language, coupled with its capacity to deconstruct and elucidate complex concepts, rendered it exceedingly approachable and beneficial for information searches and for enhancing the accessibility of educational content. Lihi also acknowledged the efficacy of ChatGPT in facilitating the rapid acquisition and expansion of her conceptual knowledge. She underscored that the ChatGPT tool obviated the need to consult multiple databases and websites for extracting conceptual information: ChatGPT is really fast and easy to use when you need info on lots of different things. It’s great for finding technical stuff, explaining problems, understanding things better, and getting new ideas on the spot. You don’t even have to go looking for more sources – it’s all right there.

Data synthesis and analysis enhancement with ChatGPT

Analysis of the reflective journals indicates that students found the synthesis, editing, and analysis of content facilitated by ChatGPT to be extremely beneficial. The tool significantly reduced the technical complexity of gathering and synthesizing information from different sources, tasks that had previously been their responsibility. As a result, they were spared the need for synthesizing, editing, and analyzing the raw data, with ChatGPT efficiently performing these functions on their behalf. Meir wrote: ChatGPT really helped us out. It gave us a full picture of the whole process, including the good and bad parts, and how to handle them. We didn’t even need to look at any other info sources at that point .

Evaluation of information in ChatGPT Interaction

The streamlined data collection procedures enabled the students to engage in more advanced learning processes, such as distinguishing between facts and assumptions, differentiating critical from non-critical information, and developing arguments as they advanced to more complex stages. The students observed that although ChatGPT presented data objectively, it did not offer explicit arguments, thus requiring them to actively interpret and formulate their own positions regarding the dilemma and identify the foundational principles for their principal arguments. For example, Miri’s reflections highlighted her need to formulate and develop a stance on the dilemma, which compelled her to engage in critical assessment of the situation:

ChatGPT didn’t really point out which arguments were more important or less important. It kind of listed them all the same way, which made me decide for myself what to focus on. I had to pick the arguments I thought were key and then find evidence to back them up.

Furthermore, the students were asked to support their arguments with evidence from the academic literature, necessitating a thorough evaluation and critical analysis of the information. This process led them to make informed decisions and formulate solutions. In their reflective journals, students documented a cautious approach, emphasizing the need not to simply accept information as it is presented. Instead, they highlighted the importance of thoroughly evaluating the information’s accuracy. Amir similarly addressed this issue, noting his necessity to independently navigate the “thinking part” and acquire the skills to construct strong arguments or effectively employ academic resources: The chat didn’t really help me figure out what’s important and what’s not when I write. It also didn’t teach me how to make strong arguments or how to use academic stuff to back up my points.

User experiences with ChatGPT

This category refers to the qualitative data related to participants’ overall experiences, perceptions, and attitudes towards interacting with ChatGPT. The theme of user experiences is divided into three sub-themes: Time Efficiency using ChatGPT; Accessibility and Availability of ChatGPT; and User-Friendly Dynamics . Overall, analysis of the students’ reflective journals reveals broad agreement about ChatGPT’s user-friendliness and ease of use. Many students noted the chatbot’s intuitive interface and straightforward functionality, which made it accessible to those who may not be tech-savvy. This consensus highlights the effectiveness of ChatGPT as a tool that simplifies information acquisition and supports learning without the typical complexities associated with advanced technological tools.

Time efficiency using ChatGPT

In this sub-category, analysis of the student journals revealed the major time-saving benefits of using ChatGPT for various tasks. ChatGPT successfully eliminated the need for students to sift through numerous sources of information. By providing a straightforward way to understand a concept, grasp its implications, and gather information on complex dilemmas, ChatGPT demonstrated its efficiency in saving students’ time. Riad mentioned the significant time efficiency gained from using the tool, highlighting how it saved him considerable time: You can find out a lot about all sorts of things really quickly. The chat gives you detailed breakdowns and explanations, sorting everything into different arguments and topics; it saves you a lot of time.

Ali also referred to this point: I was not very familiar with the details of accreditation, including its benefits and challenges, but within minutes I was able to grasp its essence and understand the importance of the whole process.

The time efficiency extended not only to data retrieval and collection but also encompassed information synthesis, significantly reducing the amount of time usually required for comprehensive and coherent processing and reformulating of acquired data. Mai observed that the time saved was also because she didn’t need to search for data across multiple sources and combine it together:

The amount of time I save is insane. If I had to search for this stuff on the internet instead of using the chat, it would take me way longer to find an answer. And even after finding it, I’d have to summarize what I found and then rephrase it in my own words, which takes so much time.

Accessibility and availability of ChatGPT

A majority of the students noted that the tool’s immediate accessibility and availability significantly facilitated the personalization of learning approaches. This customization seamlessly interfaced with the unique scheduling needs of each learner, offering flexibility that in traditional learning settings is typically constrained by external factors or intermediaries. Hana highlighted ChatGPT’s anytime, anywhere accessibility through a simple interface, enabling quick and comprehensive responses without the wait for expert assistance: ChatGPT is available to use anytime, anywhere using a simple and convenient interface. This would allow you to get a quick and comprehensive response at any time of the day, without having to wait around for people or experts to help you out.

Lina similarly noted: It’s pretty great how available it is (as long as it’s not too busy…). Any question I have, I get an answer. It saved me a lot of Google searches and reading articles and stuff. I get a quick and clear answer to everything I ask and it’s all super fast.

ChatGPT Information credibility

This category involves instances where participants discuss the credibility, reliability, and trustworthiness of the information provided by ChatGPT. Analysis of the reflective journals showed that interaction with ChatGPT facilitated students’ ability to acquire fundamental knowledge, which could then be expanded upon through subsequent inquiries and verification. Nevertheless, as students proceeded in their tasks, particularly those that required articulating arguments and substantiating their stances on complex dilemmas, they acknowledged the limitations of relying solely on ChatGPT. These limitations focused primarily on concerns about the tool’s credibility in providing sufficiently authoritative information. In this regard, Ofri appreciated ChatGPT’s quick access to information but expressed concerns over its credibility and occasional inaccuracies, leading to unexpected disappointment:

I have found that ChatGPT has a lot of good points. It can quickly give you a lot of information on so many topics and you can really use that information. But I have also learned that this tool has its drawbacks. It is not always right, and it certainly doesn’t always give you things that are based on solid academic facts. Sometimes ChatGPT just makes things up. To be honest, realizing this was a bit of a shock to me.

Students also noted that they were often faced with an overwhelming amount of information, some of which was irrelevant or incorrect, requiring them to evaluate the information and determine its quality. Dalia noted that while ChatGPT provided extensive information initially, aiding in learning about the topic, it also required discernment to distinguish between accurate and less relevant information: In the first stage, the chat gave us a lot of information, which was great because it helped us learn more about the topic. But at the same time, we had to decide which information was really important and accurate and which wasn’t.

Students’ understanding of the limitations of relying solely on the information provided to justify arguments and articulate positions in dilemmas motivated them to examine and assess its reliability. They did so by asking specific questions and consulting established academic references. From the students’ point of view, this careful research and critical evaluation process not only provided them with the opportunity to refine their powers of critical thinking and analysis, it also equipped them with the capacity to critically evaluate the credibility of the information presented. Lina wrote:

I attempted to back up the info I found with academic sources, but then I figured out that the chat isn’t always reliable…. I went through each article that I got results from…to check where is it from, and whether the author actually existed or was just made up… After that, I did another check with other databases. This whole process made me super cautious and thorough in checking everything.

The students expressed unanimous agreement that the need to assess the information provided by the chat forced them to be critical and use evaluation skills. Not only was this a skill they needed to be able to put to good use. It also constituted a challenge in using ChatGPT, as Limor stated that, contrary to reducing critical thinking, proper use of ChatGPT can enhance it by prompting users to reconsider and verify information, despite the challenge:

It might seem that using ChatGPT would make you think less because, well, it’s like chatting to a robot. But actually, if you use it properly and really get into it, it adds a lot to your knowledge and makes you think more broadly and deeper. This is because it makes you think about things over and over again, and double-check the information… it wasn’t easy.

Challenges and barriers in Working with ChatGPT

This category encompasses the various obstacles, difficulties, and limitations encountered by participants while using ChatGPT, including technical issues, comprehension challenges, and frustration. The analysis suggests that despite the students’ widespread agreement on the advantages of using ChatGPT, such as its ease of use, constant availability, and user-friendliness, its accompanying challenges should also be considered. Among these challenges are hesitation in adopting new, cutting-edge technology, difficulties in learning how to use the tool, and language barriers. The language issue was particularly significant, as ChatGPT operates mainly in English, which is not the first language of many of the students. Shir faced difficulties with English translation but viewed it as an opportunity to improve language skills, eventually becoming more comfortable with the chat and reducing reliance on outside translation help:

One big problem I had was writing in English and then translating it to express what I wanted to say. But I decided to take it on as a challenge and use it as a chance to improve my reading and writing in English. Since we didn’t have to use English much, at first it felt like it took forever to understand or read stuff. But gradually, we got the hang of the chat and didn’t need as much help with translating from outside sources.

Some students noted that they also faced some technical issues, revealing the downside of depending exclusively on online tools for studying. For many students, this was their first time using AI including applications like ChatGPT that are built on large language models. As they continued to use it, however, they became more accustomed to it. Ali found initially accessing the GPT chat difficult and, despite its ease of use, experienced issues with site access due to high traffic and occasional freezing, hindering continuous use:

When I first tried the GPT chat for my task, it was a bit tough to get onto the site. But after a while, I noticed that even though the chat is easy to use, it’s got its problems. Sometimes, you can’t even get into the chat because too many people are trying to use it at the same time, and other times, it just freezes up, and you can’t keep using it.

Mastering ChatGPT-Prompting competency

This category involves instances where participants demonstrate proficiency in formulating effective prompts and questions to elicit accurate and relevant responses from ChatGPT. Analysis of the reflective journals revealed that this theme posed a notable challenge for the students, primarily due to their unfamiliarity with the tool. Indeed, they needed to learn how to use the chat effectively to elicit the correct responses and achieve their desired outcomes. Additionally, they encountered challenges in ensuring accuracy and setting the right parameters to establish a reliable and precise database. Despite these obstacles, the students recognized that their efforts to achieve accuracy and their practice of asking repetitive questions were instrumental in developing higher-order thinking skills and being able to organize and manage the required information proficiently. Liya related to this challenge by noted that dealing with inaccurate responses from the model involves clarifying questions with more details, considering alternative answers, and emphasizing the importance of verifying the information received:

Sometimes the model may give you wrong information or answers… to cope with getting answers that are not accurate, you should make your question clearer and add more details. Also think about using different choices of answers. And it is really important to always check the answers you’re getting.

Analysis of the reflective journals showed that systematic demonstration of these activities, along with comprehensive detailing of early learning stages and the cumulative nature of the tasks, provided students the chance to assess and revisit each step retrospectively. This reflective review allowed them to seek explanations for any aspects that were unclear, ask more questions and craft more targeted prompts, and gain a deeper understanding of the entire process. Rim, for example, explained: The chat lets us get information in a series, like being able to ask another question to get a better understanding or clear up something from the first questions we asked. This helped us keep track of everything by linking all our questions together.

Nir noted that the need to aim for accuracy by repeatedly refining the questions really helped in dealing with the assigned tasks effectively:

From my experience with ChatGPT, I have learned that if you want good answers, you have to be really clear about what you are asking. You need to know what you want to achieve with the chat. It is best to give specific instructions to obtain the exact info you need. Also, you should think carefully about the answers you get, making sure the facts are right, and using your own thinking to make wise decisions.

This qualitative study examined the process of introducing and using a pedagogical framework that integrates problem-based learning with the use of ChatGPT among undergraduate healthcare management students. The study also provided a qualitative exploration of their experiences using this technology and assessed how the use of ChatGPT can shift the focus from traditional digital literacy skills to advanced AI literacy skills. It demonstrated how the use of the ChatGPT platform can be managed to encourage the development of critical thinking and evaluation skills through active student engagement. These skills are considered critical for learning and working with AI platforms.

The analysis of students’ reflective journals indicated a perception of the platform as user-friendly. Minichiello et al. [ 54 ] expand the definition of “user experience” beyond mere interaction with user interfaces to include design, information presentation, technological features, and factors related to emotion, personal connection, and experience. Students described their experience with the platform positively, citing it as an incentive for ongoing engagement.

The analysis also showed that the platform’s efficiency was significantly influenced by its high availability and accessibility, which were key factors in its attractiveness to users. This attractiveness was further enhanced by its ease of use. A critical aspect of the platform’s effectiveness was its efficiency in providing key materials in a timely manner, drastically reducing the time required to retrieve information. Users particularly appreciated this aspect of the platform as it streamlined their access to information and significantly improved their learning efficiency. The platform’s ability to deliver relevant information quickly and efficiently was instrumental in its positive reception. In an academic environment where efficient time management and quick access to educational materials are essential, the platform’s ability to meet these needs effectively constituted a notable advantage.

However, students noted initial difficulties and obstacles in utilizing ChatGPT, primarily related to data credibility. These challenges, highlighted in the qualitative data, necessitated the application of critical thinking and conducting various checks to verify the information received. This concern over the credibility of information from AI tools aligns with observations by Mohamad-Hani et al. [ 55 ], who reported similar credibility issues with ChatGPT data among healthcare professionals.

Another significant challenge for the students focused on how to retrieve relevant and accurate information. To this end, they had to refine their question formulation to extract the most relevant and accurate data from the tool. Such challenges have increasingly become a focus of academic attention due to the emerging recognition of the importance of developing prompting skills for effective interaction with platforms such as ChatGPT and other AI tools [ 19 , 20 ].

In terms of digital literacy skills, the findings of this study suggest that basic literacy skills such as locating, retrieving, synthesizing, and summarizing information may become less important as AI systems improve. Yet students still must be trained to evaluate and think critically about AI tools and what they can accomplish, especially since AI technologies like ChatGPT are not always completely trustworthy. Therefore, students need to learn how to evaluate the information these tools provide. These findings also offer some support for the notion that while digital literacy is undeniably recognized as crucial for the 21st century, especially in the healthcare arena [ 36 , 45 ], the definition of digital literacy is changing as technological tools develop. For decades, education focused on developing basic skills. Over time, however, there was a shift toward the cultivation of more complex skills involving information evaluation, synthesis, and assessment [ 56 , 57 ]. Yet as AI continues to penetrate everyday life, there has been a noticeable evolution in the forms of literacy required.

This evolution marks a transition from traditional data digital literacy, which emphasizes a basic understanding and processing of information, to AI digital literacy, which goes beyond mere data consumption to include using digital tools skillfully, understanding the nature of digital content, and effectively navigating the complex digital landscape. This shift reflects the changing demands of a technology-driven society, in which digital literacy is becoming increasingly essential for both personal and professional development [ 58 ]. As AI becomes integrated into different dimensions of work and daily life, especially in the healthcare industry, AI digital literacy will continue to evolve to meet the new demands. This will require a different set of skills, including prompting skills that allow users to better interact with AI tools [ 19 , 20 ].

These results highlight the importance of rethinking the educational use of AI tools such as ChatGPT, potentially leading to changes in future learning curricula. Without the ability to use digital tools, students are liable to fall behind when it comes to adapting to new technologies, thus limiting their ability to learn key skills. Therefore, AI tools must be taught and used in a way that supports students’ holistic learning. These findings align with those of other researchers who focus on the use of the AI platform in education [ 40 , 42 , 43 ]. Such an approach will ensure that students are prepared for the evolving challenges and opportunities of our increasingly digital world. This is especially important in the medical education field, as AI is increasingly being used in different ways to improve the accuracy of disease diagnosis, treatment strategies, and prediction of patient outcomes [ 9 , 10 , 25 , 27 ].

Given that AI technology is still developing and is anticipated to advance and become more widely used [ 21 , 22 ], the need to adapt and acquire new literacy skills is growing. As AI evolves, reliance on traditional basic skills may decline over time, underscoring the importance of learning how to effectively utilize and interact with emerging technologies. Learning to engage with AI tools such as ChatGPT from an early stage in their education can greatly enhance students’ learning experiences. This early exposure will not only provide them with a deeper understanding of these tools. It will also boost their motivation to learn how to use them more effectively, thus highlighting the importance of training students to handle such technologies proficiently. Equally important is the need to guide students through these learning processes to ensure they acquire the necessary skills and knowledge to navigate and utilize AI tools successfully in their educational journey [ 11 ].

Limitations and future research directions

This study utilized a pedagogical framework that integrates problem-based learning with the use of ChatGPT. While the researcher focused on the pedagogical aspect, future research is warranted to compare this digitally supported activity to a non-digital equivalent and examine the impact on students’ literacy and skills. Such a comparison would make it possible to assess what the digital instrument contributes to skill development and to identify any challenges encountered.

The use of this tool across different teaching methods could also be explored to determine whether it is particularly effective for certain types of tasks or requirements. The current study focused on health management. Implementation of this teaching approach in other academic areas should be examined to assess its effectiveness in acquiring competencies in different arenas. The findings of this study highlight the need for further research into the use of AI in learning environments that focus on goal-oriented pedagogy. Such research can help in developing educational strategies that promote the skills essential for lifelong learning.

Conclusions and recommendations

In conclusion, revisiting the research questions in the context of our findings highlights the transformative potential of integrating ChatGPT with problem-based learning in healthcare management education. This study underscores how such integration not only shifts the focus from traditional digital literacy to advanced AI literacy skills but also enhances critical thinking and evaluation capabilities among students. These competencies are indispensable as AI continues to reshape the landscape of healthcare and medical education. AI is emerging as a transformative force that will fundamentally change the global landscape. Although we are still in the early stages of integrating and understanding AI capabilities, its potential to shape our future is clear. Adapting to this digital transformation, especially in healthcare, is crucial [ 4 , 6 ].

Integrating AI into healthcare systems poses significant challenges and raises many unanswered questions [ 9 , 10 ]. These issues require careful consideration and strategic planning to maximize benefits while addressing implementation complexities. The extent and impact of these transformations on the health system and its workforce remain uncertain. However, it is crucial to prepare for these changes at both individual and organizational levels. Educational institutions must update their teaching methods to meet digital demands, recognizing the critical role of educators in developing effective support strategies.

To enable healthcare professionals to integrate AI tools effectively, these tools should be introduced early in education, such as during undergraduate studies or initial professional training [ 9 , 32 , 33 ]. Hands-on experience allows learners to build confidence and understand the tools’ limitations. Additionally, AI tools and especially LLMs such as GPT and their applications, including platforms like ChatGPT, can serve as user-friendly and efficient learning aids, as demonstrated in this research. In addition, researchers should strive to develop innovative pedagogical methods for integrating these tools into different curricula, as exemplified here by the effective use of dilemma-based learning enhanced by ChatGPT. These studies should focus on determining which skills will become redundant and on highlighting essential competencies needed for AI literacy, including prompting, evaluation skills, and critical thinking, all of which are essential for effectively integrating AI and LLMs into medical education and daily practice. Participants in such studies have noted that the acquisition of such skills, particularly in the area of effective prompting, significantly improves the quality of AI responses. Similar to learning a new language, learning to use AI requires precise phrasing and an in-depth understanding of context. Not only will AI skills improve student engagement and comprehension, they will also encourage critical thinking, leading to better educational outcomes. Students who formulate well-structured search queries obtain more accurate responses from AI, which are critical to improving healthcare and learning outcomes.

It is therefore imperative that academia and higher education institutions, including medical education institutions, adopt methods for effectively guiding and training students in using AI. This approach is essential to address the evolving global educational landscape and to embrace the shift in roles. Educators should move from being primarily providers of knowledge to being facilitators of cultural understanding and skill development. Such a shift is essential to promote the transformative evolution of the role of educators in the modern educational context.

Availability of data and materials

Data are available upon request from the Corresponding author.

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Naamati-Schneider, L. Enhancing AI competence in health management: students’ experiences with ChatGPT as a learning Tool. BMC Med Educ 24 , 598 (2024). https://doi.org/10.1186/s12909-024-05595-9

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